About the Team 

Enterprise Engineering builds integrated, scalable platforms that power Roku’s core Finance, Accounting, Payments, Supply Chain, and HR processes. We use API-first, data-driven, and increasingly AI-enabled designs to automate complex workflows, improve control and compliance, and reduce manual work for our partners.

About the Role 

We’re hiring a Senior Product Manager to lead finance and payouts platforms within Enterprise Engineering, with a strong focus on AI-driven automation. You will own products that support order-to-cash, revenue accounting, financial close, reconciliations, and partner payouts, working across Controllership, FP&A, Tax, Treasury, Payments, Ads Revenue Operations, and Business Systems. 

You’ll define the vision, roadmap, and execution for capabilities that combine robust finance controls with modern engineering and AI - e.g., ML-assisted reconciliations, anomaly detection, intelligent exception routing, and Gen-AI powered tools for finance users. This is a high-impact senior IC role; you will regularly influence senior stakeholders across regions, while partnering closely with engineering leads and architects.

What You’ll Be Doing

• Own strategy & roadmap for finance and payouts platforms, including AI-enabled capabilities (classification, matching, forecasting, GenAI assistants) 
• Deep-dive workflows across revenue, close, reconciliations, payouts and compliance; map pain points and define automation opportunities 
• Write clear, structured product requirements (data contracts, controls, SLAs, UX) that Engineering and Finance can execute on 
• Partner daily with engineering and architecture to make pragmatic design tradeoffs on platforms, integrations, and AI usage 
• Define and track success metrics (automation %, cycle time, error rates, payout and reconciliation accuracy), and iterate based on results 
• Drive change management: clear comms, training, and adoption plans for new platform and AI features 
• Keep a close pulse on team and stakeholder “vibe” – building trust, surfacing risks early, and fostering a low-ego, high-ownership way of working 

We’re Excited If You Have

• 8+ years of product management, including substantial time on internal platforms or business systems 
• Strong experience in Finance/Accounting technology (e.g., ERP, revenue systems, sub-ledger / journal automation, reconciliations, payouts) 
• Demonstrated ability to translate complex accounting and regulatory requirements into scalable product designs 
• Hands-on experience with AI / ML or intelligent automation in business processes (e.g., matching, anomaly detection, NLP/GenAI assistants, rules + ML hybrids) 
• Strong systems thinking: comfortable with APIs, data models, integrations, monitoring and controls 
• Excellent written and verbal communication; able to tell a crisp story to executives, Finance stakeholders, and engineers 
• Proven track record working effectively across time zones and cultures, maintaining a healthy and productive team “vibe” 
• Experience in media, advertising, or digital platforms with complex revenue and payout models 
• Background in Finance/Accounting (e.g., CPA, Chartered Accountant, or MBA with finance emphasis)

#LI-AB3

• Lead and execute end-to-end projects across both Qualitative and Quantitive research, from initial planning and scoping to synthesis of findings and actionable recommendations, with close collaboration with product, design and engineering partners throughout.
• Conduct specialised research focused on Anaplan's AI-driven products, evaluating their effectiveness, identifying areas for improvement, and exploring new opportunities for innovation.
• Design and execute a range of research methods—including interviews, usability testing, surveys—while managing participant recruitment, logistics, and success metrics.
• Synthesise data from multiple sources (user research, analytics, customer feedback) into clear, actionable insights that drive prioritisation and product outcomes.
• Present research findings and insights to a variety of audiences, including executive leadership, to drive user-centered strategy.
• Champion the application of AI-powered tools and methodologies within the research process to enhance efficiency and uncover deeper insights.
• Lead on research practices, tools, and ways of working, while educating and supporting partners on when and how to apply research effectively.

• Proven experience in a senior research position, with a track record of leading high-impact research projects for both strategic and tactical product innovations.
• Deep understanding of core research methods and experience conducting user research on complex products, including AI-powered products.
• Strong ability to analyse and synthesise qualitative and quantitative data into clear insights that influence product direction.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.
• Hands-on experience utilising AI-powered tools (e.g., automated analysis, sentiment analysis, predictive modelling) to enhance the research process.
• Proven ability to work effectively in a collaborative, fast-paced environment with senior stakeholders and to manage multiple projects simultaneously.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.

• Experience in B2B or SaaS environments, particularly with complex, data-rich products.
• Experience in strategic research for AI-powered products.
• Familiarity with enterprise domains such as financial planning, forecasting, or decision-making tools.
• Background in Human-Computer Interaction, Psychology, or a related field.

Why this role?

BakerHicks continues to grow as an innovative, diverse, and agile engineering and project delivery organisation. As we expand across multiple sectors, we are strengthening our Bid and Proposals capability to support sustained growth and competitive success.

This role plays a critical part in securing future work for the business by delivering high-quality proposals, tenders, and presentations. You will support bids from opportunity identification through strategy development, submission, interview, and handover to operations and helping to shape compelling, compliant, and client-focused responses.

You will work collaboratively across the organisation, bringing best-practice bid expertise, creativity, and rigour to everything you do. This is an exciting opportunity for a proactive and detail-driven bid professional who thrives in a fast-paced environment and enjoys contributing to business growth.

At BakerHicks, you’ll be part of a supportive, high-performing team where quality, collaboration, and continuous improvement are central to how we work. 

About You

You will be an experienced bid professional with a strong understanding of the end-to-end bid lifecycle and a passion for producing high-quality, engaging submissions.

You will be capable of:

• Supporting the full bid lifecycle, from opportunity identification and strategy through to submission, interview, and handover.
• Producing clear, compelling written content and well-designed bid documents and presentations.
• Working collaboratively with technical, commercial, and leadership teams to develop winning strategies.
• Managing multiple bids simultaneously while maintaining high standards and meeting tight deadlines.
• Contributing ideas, best practice, and innovation to continually improve bid processes and outputs.

You will be highly organised, comfortable working both independently and as part of a team, and willing to “roll up your sleeves” to support the wider bid function when needed.

Key Purpose

• Support the growth of BakerHicks by delivering high-quality proposals, bids, and tender submissions.
• Contribute to bid strategy, planning, and governance across multiple business sectors.
• Ensure a consistent, professional, and compelling company message is presented to clients.
• Support continuous improvement of bid processes, tools, and best-practice materials.

Key Responsibilities

• Support the administration of the shared bid mailbox and manage opportunity notifications.
• Coordinate the bid decision-making process in line with governance requirements.
• Contribute to win strategies and storyboard development.
• Prepare EOIs, PQQs, ITTs, proposals, and presentations, including:
• Bid management, coordination, and administration
• Collation of technical and commercial information
• Management of clarification questions
• Writing and editing responses and coordinating contributions from subject matter experts
• Producing CVs and case studies
• Formatting, layout, and document design
• Ensure all bids follow company governance processes and procedures.
• Complete supplier questionnaires and other supplier-related information.
• Develop presentation materials and other collateral that clearly promote the BakerHicks message.
• Ensure all bid deadlines are met.
• Maintain and update the Best Practice Library, CV library, and externally facing templates.
• Support internal development projects as required.
• Provide general support to the Bid Team.
• Travel to other UK and European offices as required.

Skills and Attributes

• Strong written and verbal communication skills, with the ability to engage a wide range of stakeholders.
• Sound knowledge of bid processes and best practice.
• Creative approach to both written content and presentation design.
• Highly organised with excellent time management and attention to detail.
• Confident managing multiple deadlines and competing priorities.
• Proficient in Microsoft Office.
• Experience with Adobe Creative Suite (e.g. InDesign) is an advantage.
• A proactive, dependable, and positive “can-do” attitude.
• Willingness to learn, develop, and undertake further training.
• Committed to quality, continuous improvement, and supporting team success.

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to: 

• Up to 6% matched contributory pension plan 
• Life assurance scheme 
• 25 days annual leave plus ability to buy additional leave 
• Discount scheme (including gym membership, mobile phones etc) 
• Flexible/hybrid working 
• Family friendly policies 
• Employee assistance 
• Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  

BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

#LI-TK1

At BakerHicks, we’ve grown rapidly in the Transmission & Distribution sector over the last 12 years, delivering projects that make a real difference to communities across the UK. As our portfolio expands, we’re excited to welcome Senior Project Managers who share our passion for collaboration, innovation, and creating a sustainable future.

 Role Summary

As a Senior Project Manager, you’ll lead and inspire multidisciplinary teams to deliver complex, high-value projects. You’ll be the trusted link between clients, partners, and internal teams ensuring projects run smoothly and meet the highest standards of safety, quality, and performance.

Key Responsibilities

• Guide large-scale or multiple projects with confidence and clarity.
• Build strong relationships with clients and stakeholders, fostering trust and transparency.
• Champion collaboration across diverse teams and disciplines.
• Ensure compliance with NEC contracts while keeping projects on track and within budget.
• Drive continuous improvement and encourage innovative solutions.
• Act as the primary client interface, building strong relationships and resolving issues.

About You

• Experienced project leader with a background in Utilities, Renewables, or Infrastructure.
• Skilled communicator who values teamwork and inclusion.
• Knowledge of NEC contracts and project governance.
• Ability to bring people together and create a positive, solution-focused environment.

Why Join Us?

• Work on some of the UK’s largest critical infrastructure projects.
• Join a diverse, collaborative team that values innovation and continuous improvement.
• Access a wide network of engineering expertise and opportunities for professional growth.

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

Benefits

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry. What you get will depend on what you do, with individual performance-related rewards also on offer in addition to:

• Company car or cash allowance
• Up to 6% matched contributory pension plan
• Life assurance scheme
• 25 days annual leave plus ability to buy additional leave
• Discount scheme (including gym membership, mobile phones etc)
• Flexible working
• Family friendly policies
• Employee assistance
• Professional development

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  

BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.

#LI-DS1

Baker Hicks have grown rapidly in the Transmission & Distribution sector over the last ten years and have been successful in winning a number of major projects within the UK. As the demand to deliver exceptional engineering design from our clients continues to grow, an opportunity has arisen for a Principal Primary Design Engineer to join the team.

This role will be reporting to the HV Substations Team Manager, and will be responsible for supervising a small team, ensuring the quality and consistency of the teams output in the production and control of drawings and technical documents. You will be expected to take the CDAE role for HV Plant for National Grid projects.

You will also work with the Power Sector Director to assist during the bid process in order to secure further work.

About You

You will have significant experience in the production of all designs, calculations, reports & drawings associated with new or modifications of HV substation projects up to 400kV, covering primary design and engineering elements.

• Experience as HV Plant CDAE accreditation by National Grid, or not yet accredited but have worked on National Grid projects
• Relevant qualification in Electrical Engineering, with Power / HV background 

Why this role?

• You will form part of a team that is a trusted partner for some of the UK's key clients, delivering detailed and complex turnkey designs
• You will work on flagship, high-profile projects - some of the most exciting in the UK with the ability to see your projects come to life through the full design lifecycle
• You will be joining a diverse, established team with a varied background of skills and expertise, who value new ideas and welcome innovative solutions. You are encouraged to take ownership and have freedom in decision-making
• Working as part of a multi-disciplinary team you will have links into the wider network of engineers within the business to learn and grow

Have a look at some recent projects;

Barking Substation:

Barking 132kV GIS Substation Construction Animation (youtube.com)

IFA2 Converter Station:

Interconnexion France-Angleterre 2 (IFA2) (youtube.com)

Templeborough Substation:

Templeborough Substation (youtube.com)

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks.

BakerHicks. A Morgan Sindall Group company.

Benefits

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry. What you get will depend on what you do, with individual performance-related rewards also on offer in addition to:

• Company car or cash allowance
• Up to 6% matched contributory pension plan
• Life assurance scheme
• 25 days annual leave plus ability to buy additional leave
• Discount scheme (including gym membership, mobile phones etc)
• Flexible working
• Family friendly policies
• Employee assistance
• Professional development

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  

BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.

#LI-DS1

Why This Role?

Our Supply Chain team has an exciting opportunity for a Senior Buyer – Procurement to join the business on a 12‑month Fixed Term Contract (maternity cover). Based in our Manchester office, this role offers a hybrid working arrangement and the chance to support a wide range of projects across BakerHicks.

Working closely with project and work‑winning teams, you will play a critical role in supporting the procurement and management of Professional Services Agreements across the full project lifecycle. This is a key role within our Professional Services supply chain, ensuring robust commercial governance, compliant procurement practices, and strong supplier relationships that enable successful project delivery.

About You

This role will suit an experienced procurement professional who thrives in a fast‑paced engineering or construction environment and enjoys working collaboratively with multidisciplinary teams. You will bring a proactive, hands‑on approach and be comfortable managing multiple workstreams while maintaining attention to detail and commercial rigour.

You will be joining a team of professionals who value continuous improvement, accountability, and constructive challenge. There is scope to influence procurement strategies, improve supply chain performance, and support wider business objectives, while working closely with legal, commercial, and project delivery colleagues.

You will have strong communication and negotiation skills, the confidence to challenge decisions where necessary, and the ability to balance stakeholder relationships with compliance and governance requirements.

Key Purpose

• Procure and administer Professional Services (Sub‑Consultancy) Agreements in accordance with company procedures, project requirements, and applicable legislation
• Support the planning, coordination, and control of procurement activities across work‑winning and project delivery phases
• Manage and develop the Professional Services supply chain, including supplier onboarding, performance, and compliance with pre‑qualification processes
• Champion quality, governance, and commercial compliance across supply chain activities

Key Objectives 

• Administer the end‑to‑end process of procuring Professional Services Agreements for BakerHicks’ projects
• Manage and develop the company’s Professional Services supply chain using the corporate pre‑qualification system
• Support the Supply Chain Manager with order monitoring and approvals in line with delegated authorities and company procedures

Principal Responsibilities & Accountabilities 

• Administer the procurement of Professional Services Agreements across live projects and work‑winning activities
• Procurement experience working with professional services consultants, contractors, materials and equipment suppliers, and multi-disciplinary project teams.
• Draft, negotiate, and manage Professional Services contracts, working closely with the legal team to review and amend terms as required
• Administer and maintain the company pre‑qualification system, managing supplier assessments in collaboration with internal departments
• Review and approve orders in line with procurement procedures and delegated authority levels
• Support work‑winning and project teams with supply chain cost data, market insight, and procurement strategies
• Assist the Supply Chain Manager with the implementation of procurement strategies at project level
• Maintain accurate and up‑to‑date supply chain records, including cost data and project information
• Develop and update trade‑specific terms for key professional services in response to market trends
• Ensure compliance with company Quality Assurance and Management Systems
• Report procurement progress to Project Managers and take ownership of the timely delivery of contracts 

Skills & Experience 

• Minimum 7 years’ experience in a procurement or supply chain role within construction, engineering, or a related industry
• Strong knowledge of the UK engineering and construction market
• Good working knowledge of UK model forms of contract for services, particularly NEC4 PSC
• Experience providing advice and guidance on contract drafting and administration
• High level of proficiency in Microsoft Office applications (Word, Excel, etc.)
• Experience using COINS is advantageous
• Excellent knowledge of current UK procurement and finance legislation
• Experience working with construction contractors and multidisciplinary project teams
• Chartered Member of the Chartered Institute of Procurement & Supply (MCIPS)
• Relevant degree or equivalent professional experience

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to: 

• Up to 6% matched contributory pension plan 
• Life assurance scheme 
• 25 days annual leave plus ability to buy additional leave 
• Discount scheme (including gym membership, mobile phones etc) 
• Flexible/hybrid working 
• Family friendly policies 
• Employee assistance 
• Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  
BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

• #LI-TK1

Principal BIM Information Manager

Why this role?

Our teams deliver highly regulated, technically complex and large‑scale engineering and construction projects across the UK and Europe. We’ve built a strong reputation for excellence in design, governance and digital delivery - supported by rigorous BIM processes, structured information management and a culture of continuous improvement.

As demand for high‑quality BIM management continues to grow, an opportunity has arisen for a Principal BIM Information Manager to join our business. You’ll play a pivotal role in shaping how BIM is delivered across multiple projects, disciplines and clients, ensuring consistency, compliance and technical excellence at every stage.  Working alongside our multidisciplinary teams, you’ll influence how digital information supports design quality, safety, cost efficiency and long‑term asset value.

We also foster a healthy work‑life balance with regular opportunities to participate in team, social and professional development activities across the business.

About You

As a Principal BIM Information Manager, you will bring significant experience in managing BIM delivery on complex, multi‑disciplinary projects. Your background may span engineering, architecture, digital construction, or information management, but what sets you apart is your ability to combine management, technical rigour and commercial awareness.

You’ll be confident in managing multiple priorities, guiding BIM Information Managers, and building strong, trusted relationships with clients and internal stakeholders. You understand the importance of delivering high‑quality information that meets industry standards, regulatory requirements and client expectations.

You will have experience in:

• Leading and defining BIM approaches in line with industry standards, regulations and project‑specific requirements
• Overseeing BIM delivery across several concurrent projects
• Managing time, cost, quality and resource planning for BIM workstreams
• Preparing and reviewing tender responses, fee proposals, scopes of work and change controls

Client care and repeat business are crucial to success, so the ability to collaborate, communicate clearly and act as a trusted advisor is essential.

Key Purpose

• Provide senior leadership for BIM delivery across multiple teams and projects
• Manage and develop BIM Information Managers, including recruitment, resourcing, mentoring and performance
• Oversee BIM involvement in all allocated projects, including time, cost, quality and resource planning
• Act as a senior BIM advisor to clients, helping shape Information Requirements and digital strategies
• Champion quality, compliance and best practice across workflows, standards and model governance
• Contribute to national BIM initiatives, continuous improvement and digital transformation programmes
• Provide regular feedback to senior management on technical performance, risks, resourcing and opportunities

Deliverables

In this role, you will be accountable for the successful delivery of key BIM outputs, including:

• EIR/BEP Documentation: Development, review and management of Exchange Information Requirements, BIM Execution Plans and project‑specific digital strategies
• Model & Data Governance: Oversight of model coordination, clash detection, structured data delivery and compliance with agreed standards
• Information Delivery Plans (IDP): Creation, maintenance and monitoring of delivery schedules for models, data and documentation
• Project BIM Standards: Ensuring templates, naming conventions, workflows and processes align with ISO 19650 and client requirements
• Quality Assurance Reports: Regular audits, compliance checks, technical reviews and reporting across all BIM deliverables
• Client-Facing Outputs: Production or oversight of digital delivery reports, progress updates, dashboards and technical guidance
• Commercial & Resource Tracking: Monitoring BIM inputs against fee, scope, time and resource commitments
• Continuous Improvement Assets: Development of improved workflows, guidance materials, training content, toolkits and best‑practice documentation for the wider business

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with personal performance-related rewards also on    offer in addition to:   

• Company car or cash allowance 
• Up to 6% matched contributory pension plan 
• Life assurance scheme 
• 25 days annual leave plus ability to buy additional leave 
• Discount scheme (including gym membership, mobile phones etc) 
• Flexible/hybrid working 
• Family friendly policies 
• Employee assistance 
• Professional development 

 
BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  

BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed based on personal merit and qualifications.   

#LI-TK1

The Disaster Recovery & Capacity Manager directs Platform disaster response/crisis management activities in compliance with the Engineering and Customer requirements and helps provide and coordinate disaster preparedness with respect to the organisation’s Platform, helping ensure business continuity.

They also ensure we have enough resources to meet current and future Platform demand efficiently, involving forecasting needs, capacity planning, monitoring performance (KPIs), managing risks (shortages/overloads), and developing strategies for optimisation, all while advising leadership and ensuring service level targets are met cost-effectively.

This position provides an excellent opportunity to influence the company’s direction on resilience and disaster recovery as part of the Platform Engineering team. The team works with a broad range of technologies. 

Your impact

You will :

• Work with Engineering and Service Management to drive the disaster recovery (DR) and capacity planning strategy, developing frameworks, policies, and procedures for both Cloud and Data Center environments.
• Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies.
• Guarantee that all DR solutions are adequate, properly maintained, and regularly tested throughout their operational lifecycle, and take the lead in scheduling and conducting all DR exercises.
• Establish and maintain detailed DR communications and command and control plans through a change management process.
• Work with Engineering & Service Management to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.
• Provide continuous feedback for risk management, mitigation, and prevention, while regularly reporting on all Disaster Recovery activities to stakeholders.
• Take responsibility for mentoring and managing team members to ensure skill development.

Your skills

• Strong background experience in IT operations and dedicated to capacity, disaster recovery operations and management.
• Demonstrated technical experience, ideally with exposure to some of the tools we use. An eagerness to learn is key in this position. 
• Understanding of current recovery solutions and high availability architectures for cloud and on prem is needed.
• Understanding of current Capacity Management & Planning scenarios and tooling.
• Experience mentoring or coaching engineers in technical roles.
• Experience with Agile principles and practices.
• Expertise in problem diagnosis across complex, distributed systems.

Desirable

• Experience supporting SaaS products.
• Experience with Incident Management, Post Mortems and related practices.
• Knowledge of observability and monitoring best practices.
• Experience operating within one or more public clouds (AWS, GCP, Azure).
• Experience of the operation of production-grade Kubernetes environments.

Digital Account Manager
Manchester, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE
This role is within Experience & Engineering in Manchester. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients. 

We’re looking for a Digital Consultant to join our Experience & Engineering team. You’ll work across large-scale digital projects – mainly websites and digital platforms – for well-known clients like Health Service Executive (Ireland), Nikon, Diageo, Jotun and Audley Travel.

It’s a hands-on role, combining commercial priorities with strategic thinking. You’ll build strong relationships, help define digital strategies and make sure we’re delivering work that’s valuable – for both our clients and their users.

KEY RESPONSIBILITIES

• Leading client relationships and becoming a trusted point of contact
• Working with internal teams to shape strategies and roadmaps
• Identifying new opportunities – whether that’s improving platforms, using new tech, or exploring different ways of working
• Keeping communication clear, honest, and regular – both with clients and internal teams
• Making sure we’re delivering work that’s effective, well-executed, and aligned to the bigger picture

WHAT WE ARE LOOKING FOR

• Proven experience in a similar role (ideally agency side)
• Strong understanding of digital platforms – especially websites and CMS-driven solutions
• Comfortable working with senior stakeholders and cross-functional teams
• Able to balance day-to-day delivery with longer-term strategy
• Curious about how things work – and how they could work better
• Confident asking questions, challenging assumptions, and suggesting new ideas
• Practical, organised, and good at staying calm when things get busy
• A clear communicator who keeps people informed and aligned

WE OFFER:

• A flexible, hybrid working policy (2 days from the office, depending on location).
• An excellent salary based on experience and equal pay policies
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

We seek a AI Software Engineer to join our AI infrastructure team. This team owns and operates a core service that runs AI-powered agents and their associated infrastructure, ensuring reliability, scalability, and ease of use for internal and external stakeholders. You’ll work across backend systems, front-end integration, and AI/ML workflows, with opportunities to expand your expertise in prompt engineering, Retrieval-Augmented Generation (RAG), and large language model (LLM) interactions.

Your Impact

• Design, build, and maintain services and infrastructure that manage AI-powered agents.
• Develop backend services in Python, with comprehensively tested and self-documented APIs.
• Work with Agentic AI frameworks and implement prompt engineering best practices to build scalable foundational platform.
• Work with relational databases (MySQL) to store, query, and optimize structured data.
• Collaborate with product and research teams to refine and implement the product roadmap.
• Support front-end teams using React/JS components and wrappers for AI-driven experiences.
• Learn, apply, and optimize RAG systems, including vector databases, embeddings, and document chunking strategies.
• Build a practical understanding of how large language models (LLMs) work and deepen expertise in effective interactions with LLMs for agent orchestration.
• Monitor, debug, and optimize system performance, ensuring high reliability in production environments.

Your Qualifications 

• Strong proficiency and experience working with Python-based services
• Hands-on experience with relational databases (MySQL or similar).
• Familiarity with React and ability to support front-end AI integrations.
• Basic understanding of large language models and eagerness to expand knowledge.
• Demonstrated interest or experience in prompt engineering and working with LLMs.
• Strong problem-solving, debugging, and collaboration skills.

Nice-to-Have

• Prior experience with vector databases (Pinecone, Weaviate, FAISS, etc.).
• Knowledge of retrieval-augmented generation (RAG) pipelines.
• Experience with AI/ML infrastructure or agent frameworks.
• Familiarity with cloud environments (AWS, GCP, Azure) and containerized deployments (Docker, Kubernetes).

The Role

The Core Performance engineering team is looking for a junior to mid-level software engineer to build and maintain performance tests and performance test frameworks that underpin our performance work at Anaplan, as well as advocate for strong software engineering principles for performant software. Performance is at the heart of everything we do at Anaplan, so we need someone who loves performance as well as advocating for the performance of the platform.

Your Impact

• A Strong Engineer: You've worked on large codebases before, and know SOLID principles of software engineering
• Accountable and self-directed: You hold yourself to a high standard, work independently, and take responsibility for outcomes.
• Ownership mindset: You see problems through to resolution and treat platform performance as your responsibility.
• Scale-oriented thinking: You look beyond individual fixes, create solutions that work across teams, and enable adoption through influence rather than mandate.
• Bias toward automation: You actively seek to eliminate repetitive work through automation and build durable solutions rather than manual processes.
• Data first: You are data-first, opinion second: you care about the quality of data provided for any decision, and you hold yourself to the highest standards of data quality
• You care about quality: You're an advocate for quality in everything you do, and review code with quality in mind as well as advocate for performance of the platform
• You get stuck in quickly: Anaplan moves fast, and you move faster to keep up with what's going on and how you can get involved
• Strong Convictions, held loosely: You advocate and are passionate, but are completely open to other voices and opinions

Your Skills

• Solid software engineering experience, working on large and complex systems
• Experience designing and building performant systems through sound engineering and architectural decisions
• Experience of delivering code into production and maintaining that code, working across both cloud and on-premise environments
• Experience diagnosing and resolving performance issues in production systems

Performance Engineer;

• Solid software engineering experience working on large or complex systems
• Hands-on experience with performance testing and familiarity with relevant performance testing tools
• Good understanding of system-level performance, including application, infrastructure, and network behaviour
• A code-first, automation-focused approach to performance engineering
• Experience working in cloud and or on-premise environments

Tech we use

• Java: We write many of our performance tests in Java, that compiles into jMeter
• jMeter: We performance test in jMeter
• Jenkins: We write our pipelines for performance testing in Jenkins, with deep integration into our "Core Server" delivery
• Grafana: Observability both of our pipelines and internal performance tests, as well as in production for performance of our customer

Team Description

The Data Engineering team is responsible for developing and maintaining the company’s data ingestion and processing pipelines. This role collaborates with data scientists, software engineers, business analysts, and technical leads to build reliable data infrastructure that supports decision-making for apparel brands and retailers. The position reports to the Technical Lead within the Data Engineering function.

Your Impact

• Contribute to the development and enhancement of data ingestion and processing pipelines
• Partner with product managers, data scientists, and engineers to build and maintain accurate and robust data infrastructure managing first- and second-party data
• Collaborate with technical leads and senior engineers on data architecture decisions and implementation strategies
• Support the team in delivering scalable solutions while learning and growing your expertise
• Work as part of a collaborative team that values creativity and continuous improvement
• Help build and maintain data pipelines that support AI and decision-making tools

Your Qualifications

• Commercial & proven experience in data engineering or related technical roles
• Proficiency in SQL and Python for data processing and pipeline development
• Experience with data warehousing concepts and ETL/ELT processes
• Hands-on experience with modern data platforms such as Snowflake, Databricks, or Redshift
• Familiarity with data orchestration tools like Apache Airflow, Prefect, or DBT
• Experience working with columnar formats like Parquet and Avro
• Understanding of data modeling, database optimization, and performance tuning
• Experience integrating data from various sources including APIs, FTP, and cloud storage

Preferred Skills

• Knowledge of streaming data processing and data APIs
• Knowledge of cloud platforms, particularly AWS
• Familiarity with infrastructure as code and CI/CD practices
• Experience with time series data

About the Role

We are seeking an experienced Engineering Manager to join the leadership of our Core Functionality team. As one of several leaders on the team, you will be responsible for managing a high-performing team of engineers, driving technical excellence, and contributing to architectural decisions and technology strategy.

Key Responsibilities

• Lead and manage engineers; junior, mid-level, and senior.
• Champion engineering best practices, including code reviews, test development, and automated deployment processes.
• Build, mentor, and grow a high-performing engineering team through coaching and career development.
• Collaborate with product management to translate business requirements into technical solutions.
• Oversee the full development lifecycle, from planning and design to deployment and maintenance.
• Establish and monitor key engineering KPIs, focusing on flow metrics such as lead time, cycle time, and throughput to ensure predictability and efficiency.
• Drive continuous improvement in data engineering processes, tools, and methodologies.
• Manage technical debt and ensure the long-term health and scalability of our complex codebase.
• Foster a culture of curiosity, accountability, and technical excellence within the team.
• Provide regular reporting on team performance and project status to executive leadership.

Required Qualifications

• Strong software engineering experience on complex systems, including in an engineering management role.
• Strong hands-on experience with Java.
• Demonstrated success building and managing high-performance engineering teams.
• Excellent technical problem-solving and system design skills.
• Strong leadership abilities with experience in team building, mentoring, and performance management.
• Experience with Agile/Kanban methodologies and modern development practices.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Deep experience with containerization technologies (Docker, Kubernetes).
• Experience implementing modern observability stacks (e.g., Prometheus, Grafana, ELK).
• Experience scaling engineering teams in fast-growing organizations.
• Knowledge of security best practices and compliance requirements.
• Advanced degree in Computer Science or a related field.

At Anaplan, we are building the next generation of enterprise planning technology that enables organisations to make faster, smarter decisions.

We are looking for a Full-Stack Engineer to contribute to the design and development of end-to-end product experiences, spanning backend services, APIs, and modern web applications.

This role sits within the Platform Application Framework (PAF) team — a foundational platform that provides shared application patterns, reusable components, and developer frameworks used across Anaplan. PAF enables teams to build consistent, scalable, and high-quality applications by standardising how services are developed, integrated, and operated. It plays a critical role in improving developer productivity, ensuring reliability, and accelerating delivery across the platform.

You will work closely with engineers, product managers, and designers to build user-facing features and platform capabilities that power enterprise-scale applications.

Your Impact

• Design and develop end-to-end features across frontend and backend systems
• Build modern, responsive web applications using React and TypeScript
• Develop scalable backend services and APIs using Java or Kotlin (Spring Boot)
• Contribute to API design, data models, and frontend-backend interactions
• Ensure performance, usability, and accessibility of applications
• Write clean, maintainable, and well-tested code following engineering best practices
• Collaborate with product and design to deliver intuitive user experiences
• Participate in technical design discussions and code reviews
• Troubleshoot and resolve issues across the stack, including production support
• Contribute to improvements in CI/CD pipelines, observability, and developer workflows

Your Skills

• Experience with Java or Kotlin and backend development (Spring Boot preferred)
• Experience building modern frontend applications (React + TypeScript)
• Experience developing REST APIs and microservices
• Good understanding of software design principles and clean code practices
• Familiarity with distributed systems and cloud-native development
• Experience with testing, CI/CD pipelines, and Agile development practices
• Ability to work in a collaborative, cross-functional team environment

Nice to Have

• Experience with event-driven architectures (e.g., Kafka)
• Familiarity with design systems or reusable component libraries
• Experience integrating with enterprise or SaaS platforms
• Exposure to Kubernetes, Docker, or Infrastructure as Code (Terraform)
• Familiarity with data platforms or analytics systems

The Infrastructure Engineer builds out solutions to support Platform disaster response/crisis management activities in compliance with the Engineering and Customer requirements and helps provide and coordinate disaster preparedness with respect to the organisation’s Platform, helping ensure business continuity.

They also ensure we have enough resources to meet current and future Platform demand efficiently, involving forecasting needs,capacity planning,monitoring performance(KPIs),managing risks(shortages/overloads),and developing strategies for optimisation.

Your impact:

• Work with Engineering & Service Management to ensure that the disaster recovery and Capacity plans drive disaster recovery (DR) strategy and procedures both in Cloud and DC venues.
• Build out tooling that supports the DR plans and tracks progress and maturity against set KPI’s and Metrics.
• Work with Engineering & Service Management to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.
• Provide ongoing feedback for risk management, mitigation, and prevention.
• Develop and implement capacity planning tooling, frameworks, policies, and strategies.
• Provide capacity requirements and impact assessments for new services or changes. 
• Collaborate with other Platform managers to deliver objectives on our platform evolution roadmap.

Your Skills

• Strong experience in IT operations/Production Engineering.
• Experience of Linux administration
• Experience with Kubernetes administration
• Being comfortable in a scripting language suitable for automation tasks
• Understanding of current recovery solutions and high availability architectures for cloud and on prem.
• Understanding of current Capacity Management & Planning scenarios and tooling.
• Experience with Agile principles and practices.
• Expertise in problem diagnosis across complex, distributed systems.

Desirable

• Experience supporting SaaS products.
• Experience with Incident Management, Post Mortems and related practices.
• Knowledge of observability and monitoring best practices.
• Experience operating within one or more public clouds (AWS, GCP, Azure).
• Experience with configuration management, and infrastructure as code

Role Overview
In this Principal role, you will lead the design, build and operational excellence of core platform capabilities covering backend services, modern frontend applications, and critical platform infrastructure or APIs. You will drive architectural strategy, mentor senior engineers, collaborate at cross functional and technical leadership levels, and ensure the system scales reliably across global, enterprise use cases.

Key Responsibilities

• Define and implement the architecture and delivery of backend services and microservices, supporting high throughput, globally distributed systems.
• Lead frontend development using modern frameworks (React/Angular/Vue.js + TypeScript) for responsive, performant, enterprise grade applications.
• Drive design and implementation of containerization/Docker and orchestration (Kubernetes) for production scale deployment and standardization across teams.
• Partner with cross functional leaders (product, UX, QA, architecture) to shape roadmap, align technical strategy with business priorities and ensure rapid but sustainable delivery.
• Establish engineering best practices: code reviews, technical mentorship, continuous improvement, testing frameworks, CI/CD pipelines, observability and platform health.
• Own cloud-native delivery (AWS, GCP, Azure), infrastructure-as-code, monitoring and operational resilience for mission critical capabilities.
• Lead risk identification and mitigation, optimize system performance, ensure scalability and reliability across multi‑tenant enterprise environments.
• Act as a mentor and thought leader, enabling engineers across teams, contributing to onboarding, knowledge sharing, industry innovation, and engineering culture.

Required Skills & Experience

• Extensive professional software engineering experience (or analogous senior technical leadership) with deep expertise in Java and object-oriented design.
• Proven full stack development background: frontend (JavaScript, HTML, CSS) and backend (APIs, databases, distributed systems).
• Demonstrated experience with modern JavaScript frameworks (React, Angular, or Vue.js) and proficiency with TypeScript.
• Strong understanding of RESTful API design, relational databases (SQL) and large‑scale backend operations.
• Hands on with containerization and orchestration technologies (Docker, Kubernetes) in production.
• Experience using version control (Git) and agile methodologies (Scrum, Kanban) in global, cross team environments.
• Excellent analytical, problem-solving, communication and influencing skills, with the ability to engage with senior stakeholders and technical leaders.

Desirable Skills

• Deep experience with cloud platforms (AWS, GCP, Azure) and infrastructure automation (Terraform, Ansible).
• Familiarity with data streaming/event driven architectures (Kafka, Flink, Pulsar) and high throughput systems.
• Mature experience with CI/CD tooling (Jenkins, GitHub Actions) and micro frontend patterns.
• Strong testing & observability mindset (JUnit, Jest, Cypress) and performance optimisation.
• Prior experience in global engineering teams, mentoring senior and principal engineers, and setting engineering direction.

Soft Skills

• Demonstrated technical leadership and mentorship—capable of guiding others to drive technical excellence and elevate team delivery.
• Strategic thinker with business-oriented mindset: engineering decisions aligned with product and company goals.
• Agile, adaptable, curious—thrives in fastmoving environments, embraces change, and champions continuous improvement.

Anaplan is looking for a Principal Software Engineer to be the technical leader for this critical initiative within our Experience Engineering workstream. You will define the long-term technical vision and architectural roadmap for adapting our platform for a global audience. This is a unique opportunity to own the strategy for internationalization (i18n) and localization (l10n) at scale for our award-winning planning technology. As Anaplan continues its strong growth in a competitive global market, delivering a world-class, localized experience is a key strategic priority, and you will be at the helm of the technical solution.

We are looking for a visionary and deeply technical leader who can navigate ambiguity, influence across the organization, and set the standard for engineering excellence.

Your Impact
•      Define the long-term technical vision and architectural roadmap for Anaplan's internationalization platform and infrastructure.
•      Lead the design and implementation of highly scalable, resilient systems for continuous localization, serving as the lead engineer and technical mentor.
•      Partner with engineering leadership and product management to shape the strategy for global readiness across all new features and products.
•      Solve the most complex technical challenges related to localization, anticipating future needs and ensuring architectural longevity.
•      Act as a force multiplier, mentoring senior engineers and driving technical excellence and best practices across multiple teams.
•      Directly enhance the experience for our global customers, making our platform more intuitive, accessible, and powerful for users in their native language.

Your Skills
•      Demonstrated ability to lead large-scale technical initiatives, from conception to delivery, and to make critical architectural decisions.
•      Understanding of i18n libraries and frameworks (e.g., i18next, ICU, react-intl.
•      Deep expertise in JavaScript (ES2015+), HTML, CSS, and modern front-end frameworks like React, preferably with TypeScript.
•      A collaborative mindset with exceptional communication skills, capable of building consensus and guiding technical strategy with empathy and clarity.
•      Expertise in writing scalable backend microservices; experience with the JVM (Java, Kotlin, Spring Boot) is a major plus.
•      Experience with deployment tools and technologies such as Docker, Kubernetes, and Terraform.
•      A history of presenting to stakeholders and a passion for sharing knowledge.

We're seeking a versatile Senior GenAI Engineer who can work across the full stack of GenAI applications, from model integration and prompt engineering to building intuitive user interfaces. You'll build production-ready AI features that empower business users to leverage the power of GenAI within their planning workflows, requiring both deep ML knowledge and strong software engineering skills. 

Your Impact  

• Develop end-to-end GenAI features, including backend API services, model integration, model monitoring, evaluations, and deployments 
• Integrate and optimize LLMs for specific use cases in business planning, including prompt engineering and RAG implementation 
• Build conversational interfaces and agentic workflows that make complex planning tasks accessible through natural language 
• Implement evaluation frameworks to measure and improve GenAI feature quality, including accuracy, latency, and user satisfaction metrics 
• Design and develop APIs that expose AI capabilities to Anaplan's platform and third-party integrations 
• Optimize model inference pipelines for performance, cost, and scalability in production environments 
• Implement monitoring, logging, and observability for GenAI systems to track usage, errors, and model behaviour 
• Collaborate with data scientists to productionize ML models and forecasting algorithms 
• Write comprehensive tests, including unit tests, integration tests, and prompt regression suites 
• Participate in code reviews, technical design discussions, and knowledge-sharing sessions 
• Stay current with GenAI research and tools, evaluating new models and techniques for potential adoption 

 Your Qualifications 

• Software engineering experience with a focus on ML/AI systems 
• Strong programming skills in Python, including experience with ML frameworks (PyTorch, TensorFlow, Transformers) 
• Experience building and deploying LLM-powered applications in production 
• Proficiency in front-end development with React, TypeScript, and modern web technologies 
• Understanding of RESTful API design, microservices architecture, and cloud infrastructure 
• Experience with prompt engineering, RAG systems 
• Strong foundation in ML fundamentals, including NLP, time-series analysis, or recommender systems 
• Familiarity with containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines 
• Excellent problem-solving skills and attention to detail 
• Bachelor's degree in computer science, Machine Learning, or related field 

Preferred Qualifications 

• Experience with GenAI frameworks (LangChain, LlamaIndex, Haystack, or similar) 
• Knowledge of vector databases (Pinecone, Weaviate, Qdrant) and embedding models 
• Experience with model serving frameworks (vLLM, TensorRT, Ray) 
• Background in forecasting, planning, or analytics applications 
• Familiarity with Anaplan or similar enterprise planning platforms 
• Experience with A/B testing and experimentation frameworks for AI features 
• Contributions to open-source ML projects or research publications 
• Experience with model observability tools (LangSmith, W&B, MLflow) 

 What Makes This Role Exciting 

• Lead a greenfield team building transformative AI capabilities from the ground up 
• Work on cutting-edge conversational and agentic AI technologies 
• Build user-facing AI features that directly impact how businesses plan and make decisions 
• Experiment with the latest GenAI models and techniques 
• Collaborate with talented engineers, data scientists, and product designers 
• Solve unique challenges at the intersection of AI and enterprise software 
• Grow your skills in both ML engineering and full-stack development 

#LI-SP1

We're seeking a versatile Senior GenAI Engineer who can work across the full stack of GenAI applications, from model integration and prompt engineering to building intuitive user interfaces. You'll build production-ready AI features that empower business users to leverage the power of GenAI within their planning workflows, requiring both deep ML knowledge and strong software engineering skills. 

This role is flexible in scope, and we welcome candidates at all experience levels. This role is a hybrid position and will require you to be in our Manchester office twice a week. 

Your Impact  

• Develop end-to-end GenAI features, including backend API services, model integration, model monitoring, evaluations, and deployments 
• Integrate and optimize LLMs for specific use cases in business planning, including prompt engineering and RAG implementation 
• Build conversational interfaces and agentic workflows that make complex planning tasks accessible through natural language 
• Implement evaluation frameworks to measure and improve GenAI feature quality, including accuracy, latency, and user satisfaction metrics 
• Design and develop APIs that expose AI capabilities to Anaplan's platform and third-party integrations 
• Optimize model inference pipelines for performance, cost, and scalability in production environments 
• Implement monitoring, logging, and observability for GenAI systems to track usage, errors, and model behaviour 
• Collaborate with data scientists to productionize ML models and forecasting algorithms 
• Write comprehensive tests, including unit tests, integration tests, and prompt regression suites 
• Participate in code reviews, technical design discussions, and knowledge-sharing sessions 
• Stay current with GenAI research and tools, evaluating new models and techniques for potential adoption 

 Your Qualifications 

• Software engineering experience with a focus on ML/AI systems 
• Strong programming skills in Python, including experience with ML frameworks (PyTorch, TensorFlow, Transformers) 
• Experience building and deploying LLM-powered applications in production 
• Proficiency in front-end development with React, TypeScript, and modern web technologies 
• Understanding of RESTful API design, microservices architecture, and cloud infrastructure 
• Experience with prompt engineering, RAG systems 
• Strong foundation in ML fundamentals, including NLP, time-series analysis, or recommender systems 
• Familiarity with containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines 
• Excellent problem-solving skills and attention to detail 
• Bachelor's degree in computer science, Machine Learning, or related field 

Preferred Qualifications 

• Experience with GenAI frameworks (LangChain, LlamaIndex, Haystack, or similar) 
• Knowledge of vector databases (Pinecone, Weaviate, Qdrant) and embedding models 
• Experience with model serving frameworks (vLLM, TensorRT, Ray) 
• Background in forecasting, planning, or analytics applications 
• Familiarity with Anaplan or similar enterprise planning platforms 
• Experience with A/B testing and experimentation frameworks for AI features 
• Contributions to open-source ML projects or research publications 
• Experience with model observability tools (LangSmith, W&B, MLflow) 

 What Makes This Role Exciting 

• Lead a greenfield team building transformative AI capabilities from the ground up 
• Work on cutting-edge conversational and agentic AI technologies 
• Build user-facing AI features that directly impact how businesses plan and make decisions 
• Experiment with the latest GenAI models and techniques 
• Collaborate with talented engineers, data scientists, and product designers 
• Solve unique challenges at the intersection of AI and enterprise software 
• Grow your skills in both ML engineering and full-stack development 

#LI-SP1

Anaplan’s Product Security team is responsible for securing a platform that large enterprises rely on for real business decisions—across finance, supply chain, workforce, and sales planning. As Senior Manager, you will own the day-to-day leadership of a team that spans application security, infrastructure and cloud security, offensive security, and vulnerability management. You report to the Director of Product Security and are accountable for turning strategy into consistent, measurable security outcomes across the product portfolio.

Role Summary

This is a people-leadership role owning Anaplan’s Product Security team across AppSec, InfraSec, OffSec, and vulnerability management. The Senior Manager reports to the Director of Product Security and is responsible for team output, prioritisation, operating rhythm, and engineering partnerships. The role requires genuine technical depth—this is not a project management seat—combined with the management maturity to build and scale a high-performing team.

Your Impact

• Lead and develop the Product Security team: hire, coach, and retain engineers across AppSec, InfraSec, OffSec, and vulnerability management. Set clear expectations and build a team that ships security improvements, not just findings.
• Own the operating rhythm: run sprint planning, triage, and retrospectives. Calibrate work across BAU vulnerability management, strategic projects, and longer-term capability building.
• Drive secure SDLC integration: ensure threat modelling, design reviews, and security tooling are embedded into how engineering teams build—not bolted on after the fact.
• Prioritise based on real risk: translate scanner output, pen-test findings, and threat intelligence into prioritised remediation plans that engineering teams actually execute.
• Scale security through automation and self-service: invest in tooling, guardrails, and developer-facing documentation that reduce friction and increase coverage without linear headcount growth.
• Partner with engineering and platform leadership: represent Product Security in cross-functional planning, influence roadmaps, and ensure security trade-offs are understood at the right level.
• Manage security incidents: coordinate response for product security incidents, run post-mortems, and ensure findings translate into durable fixes.
• Report on programme health: provide clear, honest reporting to the Director and broader leadership on risk posture, coverage gaps, and team capacity.

Your Qualifications

• Demonstrated experience leading a product or application security team, including hiring, coaching, and performance management.
• Broad technical grounding across at least two of: application security, cloud/infrastructure security, offensive security, and vulnerability management.
• Hands-on history in secure SDLC practices—threat modelling, design reviews, security tooling in CI/CD—enough to credibly challenge your team’s work.
• Ability to prioritise ruthlessly: separate high-impact risk reduction from low-value compliance theatre.
• Experience building cross-functional partnerships with engineering, product, and platform teams—influencing without owning the delivery backlog.
• Clear, direct communication—able to present risk, trade-offs, and programme status to senior leadership without hiding behind jargon.
• Comfort operating in a product-led, engineering-heavy organisation where security earns its seat through credibility, not authority.

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting and interactive dashboards. The product areas we deliver are foundational and are touched by every customer, and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our Manchester office in the UK, and will be instrumental in the execution of our product and company strategy

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Any Experience with localisation or accessibility is helpful

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s User Experience for new and existing customers.

You’ll join the Platform & AI Enablement team within our GPTO Engineering, Orchestration, and Data organization as a Software Engineer, based in our Manchester, UK (hybrid) office. The team is responsible for building core capabilities that power our data infrastructure—enabling scalable, resilient, and intelligent systems to support enterprise-scale Business Planning Software solutions.

Your Impact

• Design, build, and ship enterprise-grade applications that serve thousands of tenants and tens of thousands of customers
• Write high-quality, well-tested code in Java and React, delivering features from idea to production in fast release cycles
• Collaborate daily with engineers, designers, and product managers to iterate quickly while keeping long-term maintainability in mind
• Apply engineering best practices in code reviews, pair programming, and design discussions, helping to raise the bar for quality
• Contribute to our API-first platform, ensuring consistency, reliability, and developer-friendly design across services
• Take pride in building software that is robust, secure, and scalable, while championing automation and CI/CD in every step of delivery
• Be an active voice in shaping solutions, bringing ideas to the table, and collaborating openly without ego.

Your Qualifications

• Hands-on software engineering experience (Java + React as core strengths)
• A proven track record of delivering enterprise-scale applications in collaborative team environments
• Strong knowledge of APIs, event-driven systems, and data-centric architectures
• Familiarity with CI/CD pipelines, automated testing, and daily release workflows
• Experience working in environments where quality, security, and performance cannot be compromised
• Excellent collaboration skills, with the ability to work across multiple teams and communicate clearly in fast-moving projects
• A genuine passion for software engineering as a craft — you code because you love it, not just as a job

Preferred Skills

• Have experience in scaling systems that support large multi-tenant customer bases
• Bring a polyglot mindset, using the right tool for the job when needed
• Enjoy mentoring junior engineers through pair programming, design input, or sharing best practices
• Thrive in fast-paced, high-velocity environments without cutting corners on quality
• Have a curiosity for new technologies and approaches, always looking for ways to improve how we build software

#LI-SP1

Team

This role is designed to be the lead internal UK ISA expert and owner of our ISA service we offer to our customers. In this role you will be directly accountable for its successful operation and stability, working with our internal teams and external providers. This includes working with our transfers function and ensuring operational, regulatory and SLA compliance.

The focus of this role is ultimately building and growing an excellent ISA service, being a go-to source of knowledge for our various internal teams and working with our Product teams to drive improvements, iterations and automations to the ISA service. This individual will sit within the UK arm of Raisin reporting to the UK CEO.

Your Responsibilities

• Own the ISA Service: Become the technical business owner, working with our Product & Engineering teams to iterate on the service, and reviewing proposed changes to the functionality from time to time and taking decisions where required whilst ensuring compliance with the ISA rules and stay ahead of any changes.
• Stakeholder and service reporting: Take the lead with our service bank, (Clearbank) owning the SLAs set down for our teams, being accountable for their performance and reporting both to Clearbank and to adjacent teams internally to Raisin on performance and improvement initiatives.
• Technical Knowledge: Be the key internal go-to expert for various stakeholders including the Transfers team processing applications using the service, and our Product & Engineering teams who work to improve the service overall. Ensure our Customer Service Process & Knowledge teams are up to date and are driving a best in class ISA service, as 1st line support for this product range.
• Oversee our Operations: Regularly review the output from the team processing ISA Transfers day to day, ensuring SLA compliance and good customer outcomes as we grow our offering.
• Project manage improvements and expansions: As we evolve our savings offering into new products and asset classes, the ISA owner will play a key role in delivering improvements to both existing and new services involving ISAs.

Your Profile

• University degree in business, economics or a comparable field, preferably with a focus on finance.
• Previous work experience in proposition management or directly in ISA proposition management.
• Minimum 3 years of relevant work experience in an operational ISA related role focused within financial services (e.g. banks or ISA providers).
• Knowledge of the UK retail savings and banking market is highly advantageous.Experience in areas of digital banking or deposit products are highly advantageous.
• Entrepreneurial mind-set and the ability to work and communicate in a fast-paced international environment.
• Excellent analytical and communication skills.
• Ability to influence and build long lasting business relationships.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from

• Employee Development Budget of £1,700 and 4 full training days per year.
• Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
• We offer 28 days + Bank Holidays of holiday a year.
• One day birthday leave to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.

About the Role:

TRKKN is a global leading consultancy for the Google Marketing Platform and Google Cloud, offering a comprehensive suite of services to help businesses leverage the power of Google's ecosystem. With an interdisciplinary team of experts in digital analytics, conversion optimization, ad tech, advanced analytics & AI, cloud engineering, and tech & data strategy, we act as a catalyst for cutting-edge digital marketing solutions. Our team is diverse, international, inspiring, and operates in a fast-growing digital & technological environment. 

This provides the ideal and dynamic work environment for individuals with a hunger for growth, responsibility, and the desire to shape their future. With Google in close proximity, the learning and development opportunities at TRKKN are limitless.

The Role

As a Digital Analytics Director, you will play a key role in delivering TRKKN's digital analytics projects for clients. You will be responsible for implementing and managing analytics tools, leading marketing analytics projects, and collaborating with specialists to drive business growth.

Responsibilities

• Implement and manage analytics tools such as Google Analytics 4 (GA4), and Google Tag Manager (GTM) for clients, including features Consent Mode and Enhanced Conversions.

• Consult with clients to understand their marketing analytics objectives, and leverage advanced capabilities in Google Analytics and Google Marketing Platform to deliver value.

• Communicate project status with clients on a regular basis, including presentations when required.

• Build strong client relationships that create more value for clients as we better understand their business needs.

• Support migrations from client-side to server-side tagging.

• Develop and maintain dashboards and reports to visualise key performance indicators (KPIs).

• Collaborate with other team members, including cloud engineering, ad tech specialists, data scientists and digital marketing experts, to deliver comprehensive solutions for clients.

• Stay up-to-date on the latest digital analytics trends and technologies.

Qualifications

• Strong experience with Google Analytics 4 (GA4) and Google Tag Manager (GTM) implementation and management, including Server-Side Tag Manager (sGTM).

• Strong understanding of digital analytics concepts, methodologies, and best practices.

• Familiarity with using Google Cloud for digital analytics, such as BigQuery for GA4 data export and Cloud Run for sGTM.

• Excellent problem-solving and analytical skills.

• Ability to communicate complex technical concepts in a clear and concise manner.

• Strong attention to detail and organisational skills.

• SQL, JavaScript, and Firebase experience are strong additional skills.

Benefits

• Competitive salary and benefits package

• Opportunity to work on challenging and impactful projects for a diverse range of clients

• Be part of a dynamic and growing team

• Learn and develop your skills in the field of digital analytics

About the Agency:

Omnicom Media Group UK (OMG UK) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle. OMG UK exists to power its four UK agencies – OMD UK, MG OMD, PHD UK, and Hearts & Science. The four agencies have open access to OMG UK’s Centres of Excellence which provide market-leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures.

OMG UK agencies are holders of numerous Agency and Network of the Year accolades, alongside multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards, and IPA Effectiveness Awards.

https://omgukcareers.com/working-at-omg/

Senior Account Manager
London, Manchester, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a Senior Account Manager to join our Experience & Engineering Client Service team. You’ll play a leading role across large-scale digital programmes, primarily websites and digital platforms, for high-profile clients like Nikon, HSE, and St. James’s Place.

You’ll be working with senior stakeholders across complex, multi-market environments, helping shape digital strategy and ensuring delivery drives measurable business outcomes.  

This is a senior, commercially accountable role. You’ll take ownership of client relationships, shape strategy, and drive growth – ensuring the work we deliver creates real value for both our clients and DEPT®.  

To be successful in this role, you’ll bring:

• Strong client services experience – owning and growing senior client relationships
• Experience in the technology space – particularly digital platforms and CMS ecosystems
• A track record of driving account growth – identifying and converting opportunities

KEY RESPONSIBILITIES

• Owning and growing senior client relationships, acting as a trusted partner and advisor to key stakeholders
• Owning the strategic direction of accounts – shaping roadmaps, defining priorities, and connecting digital initiatives to wider business goals  
• Owning the Account Plan and being accountable for revenue growth by identifying, shaping, and converting opportunities across markets, platforms, and DEPT® capabilities 
• Operating with a strong commercial mindset – understanding budgets, value, and trade-offs, and making decisions that support both client success and account performance  
• Acting as the bridge between disciplines (strategy, design, engineering, data), ensuring joined-up thinking across teams and regions  
• Leading cross-functional, and often multi-market, teams to deliver high-quality work that is aligned to strategy and executed effectively
• Navigating complexity and ambiguity – making clear decisions in fast-moving or uncertain environments  
  
  

WHAT WE ARE LOOKING FOR

• 5+ years of experience in a digital agency required - client services / account leadership role within a digital or technology consultancy
• Proven experience working with global, high-profile clients of comparable scale and complexity, across multiple markets or regions  
• Clear track record of growing accounts – upselling, cross-selling, or expanding scope
• Demonstrated ability to lead complex client relationships and influence senior stakeholders with confidence  
• Strong strategic thinking – able to define direction and connect digital solutions to commercial and business outcomes  
• Commercial awareness and experience contributing to account growth, including identifying and converting opportunities  
• Comfortable operating with autonomy, owning outcomes rather than tasks  
• A proactive mindset – someone who brings ideas forward, challenges thinking, and looks for better ways of doing things  
• Strong understanding of digital platforms, particularly websites and CMS-driven ecosystems  
• Excellent communication skills – clear, structured, and persuasive
• Somebody who is open to frequent travel between London, Manchester and Amsterdam   
  
  

WE OFFER

• A competitive salary, based on your experience  
• Hybrid working, with time both at home and in one of DEPT®’s offices  
• 25 days’ holiday  
• Regular team socials and office perks  
• Access to training, development and certifications  
• The opportunity to work on complex, high-impact programmes for global clients  
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Senior Consultant 

Competitive Basic Salary + Exceptional Commission Structure (OTE UNCAPPED & NO THRESHOLD!)

USA & EMEA market opportunities available

Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors

As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.

Our consultancy business gives our clients a high-value, strategic service, and our consultants greater earning potential, faster career progression and the opportunity to work in future-proof, high-fee sectors. This shift has driven significant growth over the past few years, both for our business and our people. If you're an ambitious, experienced recruiter ready for your next big step and interested in a transition into Consultancy, this is your opportunity to level up.

Why Join us?

• Higher Earnings: Our consultancy model means higher fees, stronger margins, and bigger commissions. Our top Manchester consultants are earning over £250,000, and more than 20% are billing £500k per year, with the top of the tables billing £1m+.
• Fast-Track Progression: Our 10-step progression plan is designed for both leaders and billers - you don’t need to be a people manager to reach Director level. We've consistently helped sales consultants boost their billing by up to 500% through our proven progression and development programmes.
• Elite Training & Support: Our award-winning Learning & Development team works alongside managers to deliver bespoke coaching, ensuring you hit the ground running and continue to grow throughout your career.

About the Role

• Making calls to existing and prospective Amoria Group clients
• Meeting with key stakeholders to develop relationships
• Negotiating to secure new business
• Working in partnership with clients to scope out project requirements
• Offering tailored solutions including Time & Materials and Work Packages.
• Researching projects and pipeline within your industry
• Advising clients on the best way to overcome their project challenges Making a meaningful impact on global businesses, their projects and successes - and on the broader societal change those projects drive.

What We're Looking For

• A proven recruitment professional with a strong track record of billing and exceeding targets, we are growing our teams and we are looking for experienced Senior Consultants, Managing Consultants and Principal Consultants to join our successful teams!
• Business development experience and a hunger to grow your client base
• Resilience, self-motivation and the ability to thrive in a fast-paced, high-performance environment

What You’ll Get

• Uncapped Commission and high-earning potential
• Access to high-margin markets like advanced engineering and renewable energy
• Continuous, hands-on training from our L&D experts, Director and CSO
• Luxury incentives including 5-star sales conferences to places such as Dubai, Las Vegas, and skiing in Austria.
• A collaborative, high-energy team culture that celebrates success

Ready to Accelerate Your Career?

If you want more from your current role in recruitment and staffing - more earnings, more responsibility, and more recognition- apply today and join one of the most forward-thinking consultancies in the industry.

We are proud to be an equal opportunities employer and welcome applications from everyone regardless of age, background, experience, or identity. If you have the drive and passion to succeed, we want to hear from you.

IND123

The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

This is an opportunity to work on one of the most exciting businesses within SeatGeek. SeatGeekIQ is our homegrown AI-native platform that is helping our rightsholder partners and fans generate more revenue in autonomous ways. You can learn more about what SeatGeekIQ has done here - Seatgeek IQ, the intelligence powering smarter ticketing. We were recently nominated for SBJ’s Best in AI award. 

As the Senior Manager, Portfolio Management: SeatGeekIQ, you’ll play a critical role in helping expand our platform of pricing, trading, and investments offerings into the EMEA region. You’ll partner with some incredible clients such as Liverpool and Manchester City. You’ll also lead execution of our inventory management portfolio in the EMEA region. You’ll be responsible for maximizing the value of tickets managed and the returns on any of the decisions made.

This is a client facing role that will help drive incremental business growth by winning partnerships and own relationships from sales pitches to term sheets to executive presentations. This role has high independence and ownership with the opportunity to expand our business into a new region. If successful, this role would expect to hire and manage a team in the future. 

You’ll report directly to the Head of SeatGeekIQ. You will work closely with the other teams within Investments - Trading, Operations, Quantitative Research, etc.- as well as with teams across the SeatGeek business, such as Client Success, Legal, Account Management, Product Management, Engineering, Data Science, and Finance and Accounting.

What you'll do

• Develop & own KPIs, set goals, and oversee measurement & reporting for the EMEA SeatGeekIQ business
• Help define, measure, and execute the tactical and strategic goals for business and product. 
• Manage portfolios across multiple events/event types/markets - implementation, monitoring, rebalancing, asset pricing, trading, and reporting
• Create and deliver presentations and pitches then synthesizing deal terms in conjunction with manager, Finance, and Legal and negotiating with prospects
• Communicate project and initiative statuses to all stakeholders and take responsibility for deadlines and deliverables.
• Guide development and implementation of portfolio/risk management strategies
• Develop existing external client relationships and own issues regarding portfolios and/or trading
• Own and monitor risk limits and overall volatility of portfolio

What you have

• BS/MS/PhD in quantitative field – Physics, Math, Statistics, Engineering OR MBA
• 6+ years of experience trading financial instruments (traditional or alternative) and ownership of P&L at a hedge fund, bank, or proprietary trading firm 
• 3+ years of sales, account management, or other client-facing experience
• Fluency in Excel and SQL (fluency in Python preferred)
• Ability to work in a fast-paced environment and think clearly under pressure
• Strong verbal and written communication skills
• Project management and organizational skills 
• Exceptional quantitative, logical reasoning, and analytical skills
• Ability to travel to clients as needed
• Passion for sports, music, and live events in general

Perks

• Equity stake in a well-funded growth stage company
• Discretionary annual bonus
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Generous PTO
• Benefits package that supports health and dental 
• Family building stipend and support
• Annual wellness stipend
• Annual subscription to Headspace
• Pension
• Life Insurance
• Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

About Mark43 

Mark43 empowers communities and their governments with technology that improves safety and quality of life. We build modern, resilient software that first responders and public safety agencies depend on in their most critical moments.

We are looking for an experienced Senior Software Engineer – Universal Search to help shape the future of 3^rd party search and data integration at Mark43. In this role, you’ll build and scale the systems behind our universal search platform that powers fast, accurate, and secure access to critical data across our RMS, CAD, and analytics products. You'll work on distributed systems, real-time data indexing, and modern search technologies to support life-saving decision making for our public safety users.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What You’ll Do

If you were on our team last week, you might have:

• Led end-to-end system design for a new universal search experience across RMS, CAD, and other core components, collaborating with Product and cross-functional engineering teams to ensure a scalable, secure, and user-friendly solution that spans domains.
• Extended platform configurability and connectivity to tap new search data sources using AI-powered coding tools to accelerate development while maintaining high standards for code quality.
• Reviewed pull requests for enhancements to our authorization layer and index mappings in configurations, providing detailed architectural and performance-focused feedback to improve clarity, maintainability, and system resilience.
• Acted as release manager, coordinating deployment logistics, validating release readiness, and ensuring smooth, downtime-free updates to production through clear cross-team communication.
• Owned the end-to-end delivery of a feature supporting permission-aware global search filtering, aligning closely with Product, Infrastructure, and Design from technical feasibility through post-release monitoring.
• Mentored junior engineers, pair-programmed through complex debugging sessions, and coached teammates on prioritizing technical debt while delivering roadmap commitments.
• Participated in the on-call rotation, triaged and resolved a spike in failed search queries, and led a structured Root Cause Analysis (RCA) to drive follow-up improvements in system observability and alerting.

What You’ll Need

We’re looking for a senior backend engineer with at least 4+ years of professional experience who can take ownership, lead initiatives, and operate with autonomy in a distributed systems environment.

Must-Haves:

• Proficiency in Java or TypeScript/JavaScript with strong backend development experience.
• Experience integrating and working with third-party systems to support search functionality across domains.
• Familiarity with event-driven architectures using Amazon SNS, Amazon SQS, or Kinesis.
• Strong experience with AWS services such as Lambda, API Gateway, Step Functions, S3, ECS/EKS, DynamoDB, Aurora/RDS, IAM, and CloudWatch.
• Prior experience using AI engines to increase development velocity and deliver results
• Solid understanding of indexing strategies, document schema design, and query optimization.
• Comfort working with CI/CD workflows and Infrastructure-as-Code (IaC) tools in a serverless-first, microservices-based architecture.
• Excellent written and verbal communication skills.

Nice to Have:

• Prior experience working on multi-tenant platforms or large-scale search products.
• Familiarity with public safety or regulated domains.
• Knowledge of security best practices around data access and query auditing.

People Who Thrive on Our Team Also Tend to Be:

• Mission-driven – You care deeply about building technology that improves lives and strengthens communities
• Curious and humble – You ask questions before making assumptions and actively seek feedback
• Team-oriented – You value cross-functional collaboration as a key to shipping great software
• Growth-minded – You look for ways to improve every day, even if the path isn’t always clear
• Calm under uncertainty – You’re comfortable navigating ambiguity and solving problems without a roadmap

Location:

This role is based in our Manchester, UK office and follows a hybrid work model. Team members are expected to be in the office at least three days per week to foster strong collaboration and a connected team environment.

Salesforce Engineer

🌏 London, Manchester or Oxford (Hybrid)

💷 Discretionary Company Bonus Scheme

⏰ Monday – Friday (37.5h pw)

💖 Our perks

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.  
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year. 
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.   
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

🟢The Team

The Salesforce team is a crucial part of Oodle’s Engineering division. We drive the Salesforce platform and data  that integrates to all of our other front-end systems. We strive to deliver a high quality on all of our Salesforce and integrated software products, in a fun and social environment.

This role is based in either our London, Oxford or Manchester offices  and can be worked in a hybrid manner combining in-person collaboration within the office and  Finance team and remote/home working.

We are incredibly inclusive and open to most adaptations to working patterns, which can be discussed during the interview process.

🙌 The Role

Salesforce Engineer at Oodle Car Finance. 

A Salesforce Engineer works with the product teams to develop software products in line with the project management goals and contributes to the design and development of any work needing to be done by the team with regards to Salesforce, while ensuring that code is in line with the general ethos and approach to development of the Salesforce platform.

This is a great opportunity for someone who has been working with the Salesforce Platform in a development capacity but is looking for a role where they can grow into a Subject Matter Expert in all things SF. You will be joining an organisation who use multiple Salesforce clouds (Sales, Service, Marketing, Experience and Integration) in solutions aligned across multiple operational groups.

The Salesforce technical resources operate in a guild structure where platform knowledge and shared implementations are discussed across operational program boundaries. You should have a thirst for learning and an ability to communicate proposals and solutions to both Salesforce peers and technical resources not familiar with Salesforce.

What you’ll need for this role:

• Experience developing on the Salesforce Platform using both declarative and coded solutions
• An understanding of Lightning UX and configuring Salesforce for agent efficiency, using standard Salesforce features and Lightning Components
• Experience using a development IDE such as VSCode or IntelliJ
• Experience using Git or an equivalent source control system
• Experience in using integration technologies such as REST and SOAP
• Solid problem solving skills.

These are nice-to-have skills, we’re happy to train:

• Salesforce Certified Platform Developer I or equivalent demonstrable experience
• Exposure to development on Service Cloud implementations
• Exposure to development on Marketing Cloud implementations
• Exposure to Salesforce DX source format and usage of Salesforce CLI for both development and continuous integration
• Salesforce Certified Platform Developer II
• Jira and Confluence

👩‍💻 Hiring Process

• ☎️ Preliminary Interview (30 mins)
• 📲 Video Interview (30 mins) with the Head of Product
• 🔦 Final Technical Interview (1 hour) with the hiring manager and a member of the team.  

💚 Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

• Embrace being human – empathy and diversity make us stronger
• Strive for awesome – it’s awesome when we do better every day
• Everyone’s a builder – we’re in this together and we win as a team
• Bravely honest – we’re honest with ourselves and everyone else
• Think customer – they’re at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram. 

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

To find out how we handle your personal data, please refer to our Privacy Policy.

Senior Recruitment Consultant 

Competitive Basic Salary + Exceptional Commission Structure (OTE £70k+)

USA & EMEA market opportunities available

Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors.

As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.

Our consultancy business gives our clients a high-value, strategic service, and our consultants greater earning potential, faster career progression and the opportunity to work in future-proof, high-fee sectors.

This shift has driven significant growth over the past few years, both for our business and our people. If you're an ambitious, experienced recruiter ready for your next big step and interested in a transition into Consultancy, this is your opportunity to level up.

Why Join us?

• Higher Earnings:
  Our consultancy model means higher fees, stronger margins, and bigger commissions. Our top Manchester consultants are earning over £250,000, and more than 20% are billing £500k per year, with the top of the tables billing £1m+.
• Fast-Track Progression:
  Our 10-step progression plan is designed for both leaders and billers - you don’t need to be a people manager to reach Director level. We've consistently helped sales consultants boost their billing by up to 500% through our proven progression and development programmes.
• Elite Training & Support:
  Our award-winning Learning & Development team works alongside managers to deliver bespoke coaching, ensuring you hit the ground running and continue to grow throughout your career.

About the Role

• Making calls to existing and prospective Amoria Group clients
• Meeting with key stakeholders to develop relationships
• Negotiating to secure new business
• Working in partnership with clients to scope out project requirements
• Offering tailored solutions including Time & Materials and Work Packages.
• Researching projects and pipeline within your industry
• Advising clients on the best way to overcome their project challenges
• Making a meaningful impact on global businesses, their projects and successes - and on the broader societal change those projects drive.

What We're Looking For

• A proven recruitment professional with a strong track record of billing and exceeding targets
• Business development experience and a hunger to grow your client base
• Resilience, self-motivation and the ability to thrive in a fast-paced, high-performance environment

What You’ll Get

• Uncapped Commission and high-earning potential
• Access to high-margin markets like advanced engineering and renewable energy
• Continuous, hands-on training from our L&D experts, Director and CSO
• Luxury incentives including 5-star sales conferences to places such as Dubai, Las Vegas, and skiing in Austria.
• A collaborative, high-energy team culture that celebrates success

Ready to Accelerate Your Career?
If you want more from your current role in recruitment and staffing - more earnings, more responsibility, and more recognition- apply today and join one of the most forward-thinking consultancies in the industry.

We are proud to be an equal opportunities employer and welcome applications from everyone regardless of age, background, experience, or identity. If you have the drive and passion to succeed, we want to hear from you.

Senior Consultant - US Markets 

Competitive Basic Salary + Exceptional Commission Structure 

US Markets 

Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors.

As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.

Our consultancy business gives our clients a high-value, strategic service, and our consultants greater earning potential, faster career progression and the opportunity to work in future-proof, high-fee sectors.

This shift has driven significant growth over the past few years, both for our business and our people. If you're an ambitious, experienced recruiter ready for your next big step and interested in a transition into Consultancy, this is your opportunity to level up.

This exciting opportunity would be working on the US markets which means you can expect regular travel to meet your clients face to face over in the USA! Your hours of work will be suited to your business, meaning due to the time difference your core hours would be 12noon-9pm Monday - Thursday and Fridays 8.30am - 4pm.

Why Join us?

• Higher Earnings:
  Our consultancy model means higher fees, stronger margins, and bigger commissions. Our top Manchester consultants are earning over £250,000, and more than 20% are billing £500k per year, with the top of the tables billing £1m+.
• Fast-Track Progression:
  Our 10-step progression plan is designed for both leaders and billers - you don’t need to be a people manager to reach Director level. We've consistently helped sales consultants boost their billing by up to 500% through our proven progression and development programmes.
• Elite Training & Support:
  Our award-winning Learning & Development team works alongside managers to deliver bespoke coaching, ensuring you hit the ground running and continue to grow throughout your career.

About the Role

• Making calls to existing and prospective Amoria Group clients
• Meeting with key stakeholders to develop relationships
• Negotiating to secure new business
• Working in partnership with clients to scope out project requirements
• Offering tailored solutions including Time & Materials and Work Packages.
• Researching projects and pipeline within your industry
• Advising clients on the best way to overcome their project challenges
• Making a meaningful impact on global businesses, their projects and successes - and on the broader societal change those projects drive.

What We're Looking For

• A proven recruitment professional with a strong track record of billing and exceeding targets, we are growing our successful teams and looking for experienced Senior Consultants, Managing Consultants & Principal Consultants to join the team!
• Business development experience and a hunger to grow your client base
• Resilience, self-motivation and the ability to thrive in a fast-paced, high-performance environment

What You’ll Get

• Uncapped Commission and high-earning potential
• Access to high-margin markets like advanced engineering and renewable energy
• Continuous, hands-on training from our L&D experts, Director and CSO
• Luxury incentives including 5-star sales conferences to places such as Dubai, Las Vegas, and skiing in Austria.
• A collaborative, high-energy team culture that celebrates success
• A competitive starting salary in the region of £28,000 - £35,000 OTE - SIX FIGURES! 

Ready to Accelerate Your Career?
If you want more from your current role in recruitment and staffing - more earnings, more responsibility, and more recognition- apply today and join one of the most forward-thinking consultancies in the industry.

We are proud to be an equal opportunities employer and welcome applications from everyone regardless of age, background, experience, or identity. If you have the drive and passion to succeed, we want to hear from you.

IND123

Product Manager

🌏 London / Manchester

💷 Discretionary Company Bonus Scheme

⏰ Monday – Friday (37.5 hours per week - hybrid)  

💖 Our perks  

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love. 
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year.
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.  
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

We’re looking for a Contact Centre Product Manager to take ownership of Connex, our customer contact platform that underpins every customer interaction. This role will ensure that our agents have the right tools to support our customers effectively, efficiently and in line with FCA regulations. You’ll work closely with operationally teams and will balance strategic work with hands on delivery.  

🙌 The Role

The role and Team

Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business. We work closely with engineers, data scientists, designers and operational teams to build systems that support customers and the colleagues who serve them. 

You’ll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement. 

In this role, you’ll focus on improving the tools and experiences used by both customers and internal teams, while ensuring our platform and processes remain compliant, efficient and scalable. 

You’ll work closely with stakeholders across operations, including customer services, collections and complaints, with regular engagement across the wider business and exposure to senior leadership. 

As a team we solve problems like: 

• How can we simplify operational processes and reduce manual work for internal teams? 
• What improvements can we make to ensure our platform scales effectively as the business grows? 
• How can we improve the reliability and clarity of customer communications in a regulated environment? 
• How do we ensure customers in financial difficulty receive fair and consistent outcomes? 
• How do we ensure our customer journeys meet evolving regulatory and compliance requirements? 

What you’ll be doing 

Your day-to-day work will involve balancing longer-term platform improvements with delivering changes required to support regulatory, operational and business needs. This may include: 

• Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys  
• Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements  
• Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency  
• Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements and deliver fair outcomes for customers  
• Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate  
• Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes  
• Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams 

About you 

• At least 2 years product management experience (or equivalent): this isn’t your first product job and you’re keen to grow by learning from an experienced team. Ideally have worked in a startup or scale up environment, with experience in finance or the automotive industry. 
• Experience running agile product teams: you know your stand ups from your retros and how to deliver results 
• Ruthless prioritisation skills: you know how to decide what to do next and aren’t afraid to make tough decisions. You understand trade-offs between competing priorities and understand how to strategically and tactically manage a backlog to get the most out of your team 
• Strong communication skills: you can clearly communicate with a range of audiences, from engineers and operational teams through to senior stakeholders 
• Problem solving and analytical skills: you can quickly understand new problems, identify key drivers behind specific outcomes and can find a simple path through complexity. You are data-driven and understand the importance of our key metrics to our team’s success. 
• Interpersonal skills: you are humble, you quickly build trust and personal relationships within and outside your team. You know when to seek consensus or escalate a decision depending on a situation 

This role is based in our offices in London or Manchester. We work flexibly, combining remote working with in-person collaboration, and typically spend at least a couple of days a week together in the office. 

Occasional travel between our London and Manchester offices will be required (with expenses covered when travelling to a non-contracted location).

👩‍💻 Hiring Process  

• ☎️ Preliminary Interview (30 mins) 
• 📹 Face to Face Interview (1 hour)
• 📲 Final Interview (45 mins) 

💚 Our Values   

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.   

• Embrace being human – empathy and diversity make us stronger.  
• Strive for awesome – it’s awesome when we do better every day.  
• Everyone’s a builder – we’re in this together and we win as a team.  
• Bravely honest – we’re honest with ourselves and everyone else.  
• Think customer – they’re at the heart of everything we do. 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.  

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

To find out how we handle your personal data, please refer to our Privacy Policy.