The Dishwasher ensures a sanitary, clean kitchen by following through washing dishes, cutlery, pots and pans. By either using a dishwashing machine and or by hand. Key responsibilities will be to keep an organized dish pit, food prep area, emptying trash cans, and supporting kitchen staff to maintain efficiency and quality. Must be able to follow directions and sanitation guidelines, lift heavy objects, and stand for long periods of time.

-Cleaning: washing glassware, serve-ware, plates, pots and pans that are brought for cleaning to the dish pit.
-Sanitation: Maintain all chemicals organized, full and stocked. Maintain safety food standards by keeping work areas cleaned and sanitized including utensils and kitchen equipment.
-Storage: Maintain organization in all areas of the kitchen. Stack, sort, clean all appropriate areas and store everything in designated areas.
-Kitchen support: While maintaining the dish pit organized, keeping the kitchen safe by maintaining clean floors, emptying trash cans and maintaining everything clean.
-Prep: Support kitchen staff with small prepping operations.
-Maintenance: Monitor and report any damaged or failing equipment in a timely manner for smooth operations.

Skills, Abilities & Requirements
● Must abide to agreed upon availability.
● Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.
● Ability to communicate effectively and in a time-sensitive manner with supervisors, peers, subordinates, and clients. 
● Ability to follow instructions in a fast-paced environment
● Excellent organization and time management skills.
● Detail-oriented mindset, meticulous and accurate.
● Proven dependability and reliability.
● Friendly and personable attitude.
● Prior experience working with hand tools is a plus.
● Experience in or desire to learn about facilities management and maintenance.

This job description is not exhaustive, and you may be required to carry out other duties as requested.

Rate of Pay and Benefits

● Starting rate of $20-$22/hr
● 50% off Dreamland and Aviator Nation
● Family Meals provided for ticketed events held at Dreamland
● Gain hospitality experience.

Salary Range – California

For individuals assigned and/or hired to work in California, Aviator Nation includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include:

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Overview
Our Aviator Nation Malibu & Dreamland Maintenance is one who loves working in a fast-paced environment, with a get-it-done mentality and always has a positive mindset going into every day’s challenges while representing the Aviator Nation Brand and Lifestyle! The maintenance role is essential to the operation of the retail and restaurant – checking up on all aspects of the building, keeping interior and exterior of the building clean, and making sure everything is in operating order, and cooperating with other team members. Individuals in this role take pride in their work and are passionate about promoting a clean and safe environment. Demonstrates strong work ethics and reliability.

Key Responsibilities
● Ensures all aspects of the building are maintained and ready for customer visits.
● Regular deep cleaning, organization, and service of exterior areas, including the trash/waste management, light landscaping maintenance and the outside store front including sidewalks and windows.
● Daily trash and recycling collection and removal.
● Adhere to daily and weekly cleaning and maintenance checklists and schedules (see below).
● Communicate any facilities issues to the management team.
● Keep inventory of supplies and cleaning materials and prepare reorder requests to Management.

Skills, Abilities & Requirements
● Power washing knowledge.
● Must abide to agreed upon availability.
● Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.
● Ability to communicate effectively and in a time-sensitive manner with supervisors, peers, subordinates, and clients.

● Ability to follow instructions in a fast-paced environment.
● Excellent organization and time management skills.
● Detail-oriented mindset, meticulous and accurate.
● Proven dependability and reliability.
● Friendly and personable attitude.
● Prior experience working with hand tools is a plus.
● Experience in or desire to learn about facilities management and maintenance.

Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
● Ability to kneel, bend, stoop, crouch, reach, climb, walk and stand for long durations of time.
● Ability to move and lift equipment and supplies of up to 50 pounds.
● Vision abilities include close, distance, color peripheral and depth perception.
● Noise level in the work environment can be intense.
● Ability to work outside for the majority of the shift.

Daily Cleaning Checklist and Schedule (Outside)
● Clean all trash along AN signs in Air Garage parking lot, in front of BU and DL storefront, and north side of the parking lot.
● Clean all trash along both BU and DL entrances, and around large trash bins on north side of parking lot.
● Clean all trash inside the marquee sign base.
● Water all plants on the property.
● Power wash entrance and back patio (every other shift).
● Wipe down bench and beams in front.
● Clean up trash from underneath shrubs in front of the store.
● Be in communication with the landscaper.
● Learn the sprinkler system (coordinate with the landscaper).
● Maintain parking signs.
● Maintain marquee signs.
● Maintain, stored if not in use and clean cones.
● Touch up exterior paint.

Daily Cleaning Checklist and Schedule (Inside)
● Sweep and Mop dining area.
● Vacuum all rugs to ensure cleanliness and to remove all sand.
● Sanitize and clean all bathrooms, refill all utilities before the restaurant opens.
● Sweep and Mop upstairs office.

● Make sure all trash cans have liners and are clean for the rest of day use.
● Dust corners and crevices to remove i.e dust bunnies, cobwebs, debris.
● Wipe down, sanitize all tables and chairs.
● Create a list and inventory of supplies as needed to order.

This job description is not exhaustive, and you may be required to carry out other duties as requested.

Rate of Pay and Benefits

● Starting rate of $20-$24/hr
● 50% off Dreamland and Aviator Nation
● Family Meals provided for ticketed events held at Dreamland
● Gain hospitality experience

Salary Range – California

For individuals assigned and/or hired to work in California, Aviator Nation includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include:

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The role…

At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales.

A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails!

Main Duties

• Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar
• Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area
• Educate guests and members about beverage options learned through House Tonic trainings
• Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining
• Collect payment on all sold items and operate a cash register
• Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol
• Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience
• Serve customers in a friendly and helpful manner
• Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks
• Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• 2+ years’ experience working in high-volume F&B operation
• Craft cocktail experience and working with seasonally influenced perishable items
• Experience making coffee drinks a plus
• Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency
• Strong communication and people skills
• Flexible schedule and reliable
• Tips certified
• Micros a plus

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Role…

At Soho House, the Food and Beverage Admin Manager plays a key role in ensuring smooth and efficient operations within the food and beverage department. Reporting directly to the General Manager, this position is responsible for overseeing all administrative functions, including menu edits and implementation, walkout recovery, expense reports, SOP implementation and execution, vendor coordination and ensuring the business is optimized to its highest standards. The F&B Admin Manager works closely with the kitchen and service teams to streamline processes and ensure that daily operations run seamlessly. 

Main Duties…

• Serve as the Admin Manager for four days per week, with one day dedicated to cross-training and operational involvement to enhance business acumen and maintain a holistic understanding of the department.
• Oversee the rollout and execution of new menus, ensuring alignment with Soho House standards and guest expectations.
• Manage processes for addressing member walkouts, ensuring swift resolution and maintaining guest satisfaction.
• Handle expense report requests and receipts, ensuring accuracy and timely submission to meet financial reporting requirements.
• Maintain and update the compendiums, ensuring all information is current and accessible to the team.
• Conduct bi-weekly audits of the Micros system to ensure menu accuracy and pricing compliance.
• Implement and enforce Standard Operating Procedures (SOPs), ensuring consistency in operations and service.
• Provide support to the House Trainer and General Manager (GM) in delivering training programs to staff, ensuring high standards of performance and development.
• Assist with site compliance, ensuring all regulatory requirements, health, and safety standards are met.
• Coordinate monthly department meetings by sending calendar invites, securing appropriate meeting spaces, and managing administrative tasks such as meeting minutes, sign-in sheets, and communication with the site payroll team to ensure accurate staff coding and attendance tracking.
• Oversee uniform inventory, budget management and staffing pars.
• Ensure compliance with allergy procedures and maintain a clean, sanitary, and safe work environment, adhering to all health and safety regulations.
• Promote transparency and open communication, fostering a culture of ownership, accountability, motivation, and teamwork among staff.
• Anticipate and identify guest needs, developing action plans that enhance the guest experience and mitigate potential risks.
• Serve as an influential leader, proactively managing operations alongside the AGM and GM to ensure service levels, staffing, and member/guest experiences exceed expectations, while maintaining profitability within targeted budgets.
• Demonstrate passion for guest service, fostering clear and effective communication with members, guests, and staff to maintain the highest standards of internal and external customer satisfaction.
• Establish clear targets, KPIs, schedules, and procedures that align with company policies and support operational excellence.
• Perfrom all duties as assigned by Manager/Supervisor. 

Scheduling & Labor Management

• Support weekly scheduling for all F&B outlets, including restaurant, bars, events
• Monitor daily staffing levels to ensure coverage aligns with member volume, reservations, and programming
• Track call‑outs, late arrivals and shift adjustments
• Communicate staffing needs to F&B leadership and assist with real‑time solutions

People Support

• Maintain accurate employee rosters, role assignments, and certifications
• Support onboarding, training coordination, and internal promotion documentation
• Assist with uniform ordering, distribution, and tracking
• Serve as an administrative liaison between F&B leadership and People & Development

Pre‑Opening & Readiness

• Assist with pre‑opening administrative duties, including staffing confirmations and operational communications
• Support managers with daily checklists, event outlines, and coverage plans
• Be available as an on‑site administrative support during peak periods and events

Inventory & Vendor Comms

• Assist with compliance and audits

Communication

• Maintain clear, professional communication between F&B leadership, managers, and hourly teams
• Distribute schedules, updates, and operational notes accurately and on time

Compliance

• Support incident documentation and follow‑up as needed

Required Skills/Qualifications:

• Minimum of 2+ years’ experience in a similar capacity
• Excellent written and verbal communication skills with an acute eye for detail
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
• Adept in Salesforce, POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience, serving as an educator for colleagues
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
• Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
• Ability to manage personnel and meet / exceed financial targets
• Guest-oriented and service-minded as well as flexible and pro-active
• Consummate critical thinker with a solution-oriented approach
• Energetic, flexible, collaborative, and proactive leader whose competencies include both strategic initiatives and immediate business needs
• Dynamic disposition, capable of adapting to shifting priorities, demands and timelines

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

 At Soho House, a Line Cook III is responsible for contributing to service and supporting a dedicated section, seamless preparation of food and sauces, and assisting Senior Chefs when needed. As a Line Cook III, you thrive in fast-paced environments and positively influence the team by demonstrating skilled abilities of one or more stations and remaining calm during a busy service. 

A successful Line Cook III is a critical member of the team due to the focused and appreciated culinary abilities in one or more stations. Although not skilled in all stations, a Line Cook III is hyper-specialized and has a proven ability to execute all menu items properly from prep to plate and deliver top-quality dishes from two or more stations.

 Main Duties

• Responsible for learning all menu items and ability to produce consistent and quality dishes in fast-paced and demanding environments on one or more stations.
• Daily support in prep as well as kitchen maintenance, equipment, and inventory when needed.
• Daily responsibilities also include preparing food items while adhering to allergy requests and specific dish alterations.
• Prepares all food items as directed in a sanitary and timely manner. In addition, be able to comply with safety, sanitation and food handling procedures.
• Follows recipes, portion controls, and presentation specifications as set by the Kitchen while paying attention to cooking temps, wastage, and quality to reduce additional costs.
• Sets up station according to Kitchen guidelines and maintains a safe, clean, organized, and stocked work area.
• Production and a-la-carte dish(s) execution. Including weekend feast ideas and team meals.
• Work towards specific goals and Soho House Standards for speed of service goals and consistent experience for Soho House Standards for service; 3-8-10
• Ensure proper time and attendance procedure is followed when clocking in and out for shifts and breaks.
• Support Executive Sous and Jr. Sous with pre and post-service meeting when requested.
• as well as restocks all items as needed throughout the shift.
• Maintain a positive energy and remain influential to other team members while working under pressure and provide a welcoming work environment that increases staff morale.
• Attend “Cook House” trainings and support the mentoring and education of new and existing team members on areas they are looking to go.
• Assists with the cleaning, sanitation, and organization of the kitchen, walk-in coolers, and all storage areas.
• Be committed to providing quality service and food knowledge.

Required Skills/Qualifications

• Minimum of 1+ years’ experience in a fast-paced, upscale, and approachable environment of professionals
• Understanding of professional cooking and encompasses educated knife handling skills.
• Food handler’s certificate
• Strong communicator, able to take direction, and has a team player mentality.
• Proactive ability to build professional relationships with all leaders and kitchen team.
• Flexible schedule and ability to work morning, night, weekend, and holidays (as needed)
• Proven ability to execute all menu items and adequately prepare to deliver top-quality dishes on stations as requested by the Supervisor.

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8-10 hours.
• Fast-paced movements are required to go from one part of the kitchen and storage areas to others.
• Must be able to move, pull, carry, or lift up to 50 pounds on occasion and 35 pounds regularly.
• Occasional environmental exposures to cold, heat, and water
• Occasionally kneel, bend, crouch, and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental, and Vision as well as a Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month, we hold a series of fun events which you can sign up for.
• Team Meal: While on duty in our Houses and restaurants you will be provided with a substantial meal free of charge.

Scope of the Job

At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide members, guests and staff a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily.

A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

Key Responsibilities

• Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• Review all reservations prior to service identifying any/all Max Care and PWK guests Responsible for knowing all committee and founding members
• Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought after vibe/energy to the room.
• Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
• Responsible for cleanliness and organization of all reception stands and closets.
• Ensures that all reception staff is in proper  Soho approved attire/uniforms, as well as adhering to  grooming and hygiene standards. 
• Will be assigned special projects from time to time by location General Manager.
• Performs other duties as assigned by supervisor/manager

Experience Required

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
• Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.'

The role…

At Soho House, a Busser is responsible for curating a we organized, clean and structured member and guest experience. A Busser, supports runners, servers and management by cleaning and resetting tables, ensuring the availability of flatware and plates, and bringing guest needs to the attention of waitstaff. They also restock necessary items, such as napkins and straws, and may assist with washing dishes.

A successful Busser will be efficient, attentive, and have strong customer service skills.

Main Duties

• Detail all tables before service begins, ensure place settings are neat and organized and candles are on the tables
• Ensure appropriate table setting and china is used for various services throughout the day; breakfast, lunch, dinner or feast service; mis en place (ketchup, salt pepper, HP and sugar bowl).
• Stock all stations upon arrival (small plates, sharing plates, water and wines glasses, and all the silverware) and maintain throughout service along with working with your team to keep the bread warmer full and neat
• Maintain section and ensure bread and water is delivery upon guests’ arrival while also assisting other sections when applicable
• Clear tables plates, silver / glassware between each course and subsequently wipe down and re-set table for new guests
• Polish silverware and pot wash are stored according to local standards
• Complete side work before and after service (see side work sheets for details)
• Making sure the cabinet and shelf in the bar area are full before service (glassware - silverware - plate ware).
• Remove all the dirty linen from station and trash is empty and clean

Required Skills/Qualifications

• 1+ years of experience in similar role
• Flexible schedule and open to working weekends / holidays (when needed)
• Ability to understand and follow written and verbal instructions.
• Detail oriented ability to multitask and deliver results in demanding and fast-paced environments
• Basic verbal communication skills.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Role…

At Soho House, a Public Space Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk and offices) in a neat and clean condition. The Public Space Attendant at Soho House promote a positive image of the property to members and guests and must be reliable, approachable, acute eye for detail and should also able to address guest requests and problems if they arise.

A successful Public Space Attendant (PSA) trustworthy, organized, dependable and passionate about creating and tidy spaces with a great can-do attitude!

Main Duties

• Responsible for routine walk-throughs and ensuring the overall tidiness, cleanliness and maintenance of the Club, Rooms, Cowshed (Spa) and F&B Spaces (when applicable)
• Maintain a clean and tidy property as well as stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
• Assist housekeeping team with rooms, focusing on deep cleaning procedures
• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for members, guests and staff by placing proper signage as needed
• Perform and document daily inspection and maintenance activities
• Carry out heavy cleaning tasks and special projects that may include minor repairs and organizing the stock room when shipments arrive
• Proactive in notifying management of occurring deficiencies or needs for repairs
• Proper disposal of refuse as well as maintain storage areas and restock areas and back landing as needed 
• Collaborative team member, also reliable to work autonomously and proactively as needed
• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• At least 1+ year of proven working experience as a cleaner, maintenance and/or housekeeper
• Ability to handle heavy equipment and machinery
• Knowledge of cleaning chemicals and supplies
• Ability to understand and follow written and verbal instructions
• Detail oriented, proactive and positive influence on team and all other staff
• Flexible schedule and ability to work nights, weekends and holidays (when needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Role…

At Soho House a Part Time Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Join our rad Malibu location! We are looking for a Seasonal Sales Associates! LOTS OF PERKS!

Overview 

The Sales Associate is a friendly, customer-focused team member who embodies the Aviator Nation lifestyle and delivers exceptional service. Thriving in a fast-paced environment, they use creative problem-solving and a growth mindset to ensure a positive customer experience. Responsibilities include welcoming and assisting customers, offering tailored product solutions, and handling customer concerns with empathy and professionalism. They stay up-to-date on products, services, and policies while maintaining a well-presented sales floor, displays, and signage.

Key Responsibilities

• Greet and assist customers, providing exceptional service and product knowledge.
• Maintain strong knowledge of products (e.g., SKUs, fit, features).
• Operate the POS system to manage sales, returns, exchanges, and balance cash drawers.
• Support and achieve sales goals through upselling, cross-selling, and promoting in-store offers.
• Guide customers to merchandise and help increase in-store sales.
• Keep the sales floor organized, clean, and well-stocked.
• Handle inventory tasks, including restocking, shipments, and inventory counts.
• Contribute to omni-channel sales and fulfillment processes.
• Assist with store social media efforts, including taking photos.
  
  

Skills & Requirements

• Availability to work a flexible retail schedule, including weekends and holidays.
• Must have a positive attitude, high energy, and a customer-focused mindset.
• Strong communication, organizational, and attention-to-detail skills.
• Ability to maintain a professional appearance and adhere to the dress code.
• Basic reading, writing, math, and computer skills.
• Confidence in using office and retail equipment (computers, phones, printers, etc.).
  
  

Physical Requirements & Working Conditions 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
• Ability to move and lift equipment and supplies of up to 30 pounds
• Vision abilities include close, distance, color peripheral, and depth perception
• Noise level in the work environment is moderate 

This job description is not exhaustive, and you may be required to carry out other duties as  requested. 

Salary Range – California

For individuals assigned and/or hired to work in California, Aviator Nation includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of pay range is $17-21/hr.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

AMAZING BENEFITS INCLUDE BUT ARE NOT LIMITED TO:

• Medical, Dental, Vision and Retirement Benefits for Eligible Employees
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Parking!
• Employee Discounts on Food and Beverage at Dreamland
• Employee Discount tickets to Concerts and Comedy Shows at Dreamland
• Employee Discount on Merchandise
• Festival Opportunities
• Free fitness classes at Aviator Nation RIDE in Santa Monica

EEO Statement 

Aviator Nation provides equal employment opportunities to all employees and applicants for employment  and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,  national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

We are currently looking to hire an Residential Security Agent to join our team embedded with our client in Malibu, CA!

***This position requires working onsite in Malibu, CA. This is a full-time position working 12-hour shifts including 24/7 coverage including weekends and holidays. Schedules will be established in advance for a  ‘4/3 and 3/4 ‘ schedule.

JOB DESCRIPTION

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. 

RESPONSIBILITIES

• Act to support threat management and emergency response and be the first point of contact for client security needs. 
• Monitor and manage camera system, access control technology and other security tools
• Monitor critical facility functions as assigned by the client
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client required plans, surveys, or reports
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner
• Conform with and abide by all regulations, policies, work procedures and instructions

REQUIRED QUALIFICATIONS

• All required licenses and certification requirements, including:   
  • Currently this is an unarmed position.  Current CA state guard card 
  • Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills   
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer focused approach
• Valid Driver’s License
• Agent must be of a physical standard to be able to:
  • Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain
  • Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 11 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

We are currently looking to hire a Residential Security Agent Team Lead to join our team embedded with our client in Malibu, CA. 

***This position requires working onsite. This is a full-time position that will be managing a team that provides 24/7 coverage working 12-hour shifts (6am-6pm) including weekends and holidays. Schedules will be established in advance for a  ‘4/3 and 3/4 ‘ schedule.

JOB DESCRIPTION

The Residential Security Agent Team Lead  will serve a critical security function while maintaining a customer service focused approach. The individual will actively manage the team members of the residential security team (RST) and will work closely with the client’s executive protection (EP) team to ensure deliverables are met, process alignment, & sustain program development. 

RESPONSIBILITIES

• Manage and track the day-to-day of the RST, to include: personnel, scheduling, equipment, processes, procedures, & incidents.
• Serve as the subject matter expert (SME) for advising the client in residential security.
• Collaborate with the client in the Development of SOPs, response plans, and suggesting security infrastructure.
• Brief the client EP Team and report on incidents, suspicious activity, & other developments.
• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Maintain an accurate and organized inventory of equipment and other administrative documentation.
• Monitor and manage camera system, access control technology and other security tools
• Monitor critical facility functions as assigned by the client
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client required plans, surveys, or reports.  
• Assist with customer service issues to ensure a consistently high level of service 
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Provide coverage for and perform the duties of the RST members, as needed.

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship.
• 5 years’ experience preferably in an armed residential security discipline
• Proven experience in and ability to lead, coach, and mentor security personnel. 
• Experience managing small teams
• All required licenses and certification requirements, including: 
  • Currently this is an unarmed position.  Current CA state guard card  
  • Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment 
• Appropriate professional bearing and customer service skills   
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy 
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy 
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles 
• Emotional intelligence and a customer focused approach. 
• Valid Driver’s License 
• Agent must be of a physical standard to be able to:
  • Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
  • Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 11 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

We are currently looking to hire an Residential Vendor Security Agent to join our team embedded with our client in Malibu, CA!

***This position requires working onsite. This is a full-time position working 8-hour shifts, Monday - Friday including coverage on weekends and holidays as needed. 

JOB DESCRIPTION

The Vendor Security Agent supports on-site security operations during active construction by controlling vendor access, monitoring personnel movement, and maintaining accountability of individuals, equipment, and materials on the property. This role is responsible for checking construction personnel in and out using a designated access management system, issuing temporary ID badges, and ensuring only authorized vendors are present on site. 

The Vendor Security Agent escorts vendors as required, enforces site security and safety procedures, and helps protect facilities and restricted areas throughout the construction phase. The position works closely with facilities, construction management, and security teams to maintain a secure work environment and respond to access issues or incidents as they arise. Accurate documentation, attention to detail, and consistent presence on site are critical to success in this role.

RESPONSIBILITIES

• Verify construction vendors have approved access, required documentation, and signed NDAs prior to entry
• Check construction personnel in and out
• Monitor and control vendor entry and exit points during construction activities
• Escort vendors and contractors while on site and enforce security and safety rules
• Maintain accountability of vendor personnel, tools, equipment, and materials on site
• Protect property, facilities, and restricted or sensitive areas during active construction
• Document vendor activity, equipment movement, and security incidents accurately
• Respond to and escalate unauthorized access, policy violations, or security incidents
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding risks to personnel, property, or privacy  
• Assist with customer service issues to ensure a consistently high level of service 
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Additional responsibilities when construction vendors are not actively working onsite:
  • Monitor and manage camera system, access control technology and other security tools
  • Monitor critical facility functions as assigned by the client
  • Advise and take action addressing unknown visitors, phone calls, and other contacts

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship.
• All required licenses and certification requirements, including:   
  • Currently this is an unarmed position.  Current CA state guard card  
  • Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment 
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills   
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer focused approach.
• Valid Driver’s License
• Agent must be of a physical standard to be able to:
  • Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
  • Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 11 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may be asked to assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $20-23
• Commission, based on personal sales

*eligibility qualifiers may apply

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.