Position Overview: Bridge Building S.A. (BBSA) is building a Luxembourg-regulated EMI and CASP. We are seeking a Treasury Manager to build and operate BBSA’s capital, liquidity, and treasury management framework, including liquidity forecasting, banking operations, counterparty risk oversight, and governance reporting. The role partners closely with Finance, Safeguarding, Risk, and Compliance to ensure strong controls, resilience, and inspection-ready documentation.

Key Responsibilities:

1. Liquidity and Cash Management:
• Own liquidity forecasting and cash planning; define liquidity buffers and escalation triggers.
• Oversee day-to-day treasury operations, bank account structures, cash movements, and payment flows.
2. Capital / Own Funds Governance:
• Support own funds monitoring and capital planning aligned with the applicable prudential framework for BBSA.
• Prepare capital and liquidity reporting packs for senior management and the Board.
3. Banking Relationships and Counterparty Risk:
• Manage key banking relationships, service levels, and operational performance; support selection and onboarding of new banking partners.
• Monitor counterparty risk and contribute to contingency planning and operational resilience arrangements.
4. Safeguarding Oversight and Coordination:
• Partner with Safeguarding and Finance to ensure customer funds safeguarding structures are robust and aligned with operational and control requirements.
• Support oversight of permitted investment approaches (where applicable) and related reporting and controls.
5. Reporting, Controls, and Continuous Improvement:
• Implement and operate treasury controls, reconciliations, and evidence packs; support audits and supervisory requests.
• Drive continuous improvement and automation of forecasting and treasury reporting workflows.

Key Requirements:

Education:

• Bachelor’s or Master’s degree in Finance, Treasury, Economics, or a related field.

Experience:

• 5+ years in treasury, liquidity, capital, or cash management roles within regulated financial services (payments/EMI, fintech, bank, or capital markets).
• Experience building treasury controls and governance, including Board-ready reporting.

Skills:

• Strong analytical capability (forecasting, scenario analysis, stress considerations) and strong controls mindset.
• Excellent stakeholder management, with the ability to operate effectively in a fast-paced, scaling environment.

Languages:

• Fluent English required

Position Overview: Bridge Building S.A. (BBSA) is building a Luxembourg-regulated EMI and CASP. We are seeking a Customer Funds Reconciliation and Safeguarding Specialist to operate BBSA’s safeguarding controls for customer funds (in fiat and in digital assets) within an EMI and CASP environments, ensuring daily reconciliations, exception management, and audit-ready documentation. The role is critical to maintaining strong operational discipline, accurate safeguarding calculations, and reliable reporting to management and auditors.

Key Responsibilities:

1. Daily Safeguarding Calculations and Reconciliations:
• Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) /permitted safeguarding instruments.
• Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs.
2. Exception Management and Root Cause Analysis:
• Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes.
• Maintain a structured log of exceptions, root causes, and remediation actions.
3. Documentation and Audit Readiness:
• Maintain safeguarding policies, procedures, runbooks, and evidence packs; ensure processes are inspection-ready at all times.
• Support internal and external audits and respond to information requests related to safeguarding and reconciliations.
4. Partner Interfaces and Operational Controls:
• Work with banking partners and custodians (as applicable) to ensure statement availability, cut-off alignment, and operational robustness.
• Support contingency procedures for operational disruptions affecting safeguarding processes.
5. Continuous Improvement:
• Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows.
• Develop operational KPIs and dashboards to monitor safeguarding performance and exceptions.

Key Requirements:

Education:

• Bachelor’s degree in Finance, Accounting, Business, or a related field.

Experience:

• 5+ years in payments operations, reconciliations, safeguarding, finance controls, or similar roles; EMI/PI and crypto experience is strongly preferred.
• Experience operating daily controls with tight deadlines and strong evidence discipline.

Skills:

• Strong analytical skills and attention to detail; excellent Excel and data handling capabilities.
• Strong documentation and operational discipline; ability to manage incidents and escalate appropriately.
• Strong communication and coordination skills across different functions (engineer, accounting, Treasury and compliance) and seniority

Languages:

• Fluent English required

Secure and Scale a Regulated Fintech Platform at the Heart of Stripe

Bridge Building S.A. (BBSA) is the Luxembourg regulated entity of Bridge, a Stripe company. We operate as an EMI and future CASP in one of Europe’s most demanding regulatory environments (CSSF, DORA, MiCA).

BBSA is building a local regulated platform powered by a global-first technology model. In this context, we are looking for a sharp IT GRC Analyst to act as the bridge between strict European regulations and high-velocity global engineering.

This role is the control and risk right hand of the Luxembourg Head of IT. While our global teams build the tech, you ensure it is compliant, resilient, and audit-ready. You will translate requirements like DORA and MiCA into tangible IT controls, oversee third-party risks, and maintain the integrity of our governance framework.

This is not a "tick-the-box" compliance role. It is a operational position for a professional who understands technology well enough to govern it effectively. You will have high visibility, owning the frameworks that allow us to scale securely.

Key Responsibilities

1. IT Governance & Risk Management

• • Maintain and evolve the IT Risk Register, ensuring risks are identified, assessed, and treated in line with the company’s risk appetite.
  • Drive the local implementation of the DORA (Digital Operational Resilience Act) framework, including ICT risk management and incident classification.
  • Bridge the gap between technical reality and policy by drafting, reviewing, and updating IT policies and procedures.
  • Perform periodic control testing to ensure global engineering practices align with local regulatory requirements.
  • Act as primary support to the local Head of IT 

1. Third-Party Risk Management (TPRM)

• • Support ICT due diligence and risk assessments of critical vendors and service providers, while assisting with  Developer / Customer Oversight.
  • Monitor SLAs and KPIs of critical vendors, challenging performance where necessary.
  • Act as the primary support to the Outsourcing Manager regarding technical vendor oversight.

1. Access Governance & Control (IAG)

• • Oversee the Identity & Access Governance strategy, including but not limited to adherence to Segregation of Duties, principle of least privileges and others..
  • Conduct periodic User Access Reviews for critical systems.

1. Regulatory Compliance & Audit Readiness

• • Act as the primary liaison for Internal Audit regarding IT topics.
  • Prepare technical inputs and evidence for CSSF notifications and regulatory reporting.
  • Monitor compliance with GDPR/Data Privacy controls (e.g., DLP oversight, data residency).
  • Coordinate Business Continuity (BCP) and Disaster Recovery (DR) testing documentation and reporting.

1. Incident Governance

• • Oversee the IT incident management process to ensure proper classification, reporting, and root cause analysis (RCA).
  • Ensure major incidents are reported to regulators within mandated timeframes (in collaboration with Compliance).

Candidate Profile

Education

• Bachelor’s or Master’s degree in Information Systems, Cybersecurity, or Business Administration (with a strong IT focus).

Experience

• 3–6 years of experience in IT Audit, IT Risk, GRC, or Information Security.
• Experience in a regulated sector (Banking, Fintech, Insurance) or Big 4 Audit (IT Risk advisory) is highly preferred.
• Experience dealing with CSSF circulars, EBA guidelines, or DORA is a strong asset.

Core Competencies

• Framework Knowledge: Strong understanding of ISO 27001, NIST, or COBIT.
• Tech Literacy: You don't need to code, but you must understand Cloud fundamentals (AWS), SaaS models, and modern infrastructure to audit them effectively.
• Risk Mindset: Ability to distinguish between theoretical risk and actual business risk.
• Communication: Ability to explain "Why we need this control" to engineers without slowing them down.

Languages

• English: Fluent professional (Mandatory).
• French: Asset.

Mindset

• Pragmatic: You value effective controls over bureaucratic paperwork.
• Resilient: You are comfortable dealing with ambiguity and evolving regulations.
• Curious: You have a genuine interest in crypto-assets, blockchain, and the future of payments.

We’re looking for a Junior Software Developer who can design, build, test, and ship high quality software that delivers value to our customers. You’ll work on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. You will learn and follow established patterns and best practices and be supported in delivering high quality work as part of the team. The team will own the entire delivery lifecycle from beta releases to production ready, scalable products suitable for new and existing customers. This job is open to candidates in Luxembourg, Luxembourg and will be reporting to Director, Software Development.

WHAT YOU’LL DO:

• Deliver low-complexity projects ensuring alignment with coding and design standards, testing practices, and company guidelines for security, accessibility, and privacy.
• Contribute to the successful execution of the team's roadmap by asking questions, providing input, and promptly escalating identified risks and scope changes.
• Actively engage in team activities, working out loud, learning from peers, contributing to code reviews and documentation as you work towards achieving team goals.
• Actively engage in troubleshooting, addressing minor bugs independently, and collaborating with senior team members to resolve more complex issues.
• Work within a cross-functional team, fostering positive team relationships, and maintain effective communication with peers and stakeholders.

WHAT YOU’LL NEED:

• A degree in Computer Science or Engineering, and some experience developing and maintaining software (including co-op terms and internships) or an equivalent level of education or work experience.
• Learn and follow existing patterns and best practices in delivering code and writing tests for individual stories.
• Experience with backend development in Java, or strong interest in learning them.
• Exposure to event-driven / streaming systems such as Kafka, including producing/consuming events and basic troubleshooting.
• Familiarity with cloud-native deployment: Docker, Kubernetes, and AWS (EC2, SQS) in a microservices environment.
• Basic understanding of monitoring & reliability using tools like Prometheus, Grafana, Sumologic.
• Ability to learn about and use root cause analysis to identify and address bugs and outages. Follow logging, monitoring and debugging best practices in the components and classes you work on.
• Learn and follow existing architecture concepts and best practices to extend existing software modules and components that meet system performance, modifiability, maintainability and reliability needs.
• Learn about and follow basic security and compliance practices in daily work.
• Follow common agile processes and continuous integration and delivery practices to ship stories and own low complexity epics/projects.
• You can collaborate and communicate effectively within a team. Participate in technical discussions, listen actively and understand non-technical input from design and product.
• Actively seek guidance, feedback, and learning opportunities within the team to foster personal and professional growth.
• Display eagerness to learn and collaborate on goal-setting. Supported in creating and aligning goals with personal development.
• Understand roadmaps and participate in delivering on them effectively by communicating risks and opportunities at the individual level.
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Remote

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
• Some projects may require business travel to other sites
• Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
• Arrival 06:00 to 09:00
• Lunch break Minimum 30 minutes 11:45 – 13:45
• Departure 16:15 to 20:00
• Friday
• Arrival 6:00 to 9:00
• Departure 12:15 to 17:00
• Public Holiday of Luxenberg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

 Mandatory Requirements

1. Professional Experience
1. Proven experience of at least 5 years in IT Cyber Security.
2. Proven experience of at least 1 year in a NATO environment.
2. Proven experience and skills (Minimum 8 of the below)
1. Next Generation Firewalls (including Intrusion Detection/Prevention System), 
2. Web Application Firewalls and Reverse Proxies, 
3. Web Proxies
4. E-mail gateways
5. Vulnerability Management
6. Anti-malware, sandboxing and endpoint protection technologies
7. Public Key Infrastructures (PKIs), smartcards and user authentication technologies
8. Mobile Device Management (MDM)
9. Apple infrastructure and iOS management
10. Security Incident Event Management (SIEM) 
11. Multi-Factor authentication
12. Privileged Access Management
13. Good Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies
3. Skills
1. Good Knowledge - Web application penetration testing
2. Good Knowledge - Mobile application penetration testing
3. Good Knowledge - Source code vulnerability analysis
4. Good Knowledge - Ability to identify and exploit web vulnerabilities  (XSS, CSRF, SQLi, SSRF, arbitrary file upload, etc.) 
5. Good Knowledge - Ability to identify and exploit mobile vulnerabilities  (API issues, insecure storage, memory corruption, deep links, etc.) 
6. Good Knowledge - Network penetration testing experience 
7. Good Knowledge - Protocol analysis 
8. Good Knowledge - CTF experience
9. Good Knowledge - Secure coding practices 
10. Good Knowledge - Cryptography 
11. Good Knowledge - Red and Blue team experience
4. Proven knowledge of
1. Good Knowledge - Cloud Architecture and Security
2. Good Knowledge - Operating System (Windows and Linux) security and of Active Directory security
3. Good Knowledge - Networking protocols
4. Good Knowledge - Application Security
5. Experience allowing to write scripts efficiently - Programming Skills in Bash or Python or Perl
6. Good Knowledge - Offensive security tactics, techniques, tools and procedures
7. Triage, following, procedures pro-active pivoting and hunting - Handling security alerts (ex: antivirus alert, suspicious email report)
8. Good Knowledge - Handling security incident/intrusion 
5. Language
1. Proficiency in English, written and oral, equivalent to CEFR B2 or higher
2. Ability to write clear and concise reports and technical documentation with proper justification
3. Ability to explain issues at different levels of the hierarchy and in particular to management
6. Security Clearance
1. Hold a valid NATO SECRET (or higher) security clearance

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
  • Some projects may require business travel to other NSPA Locations
  • Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
  • Arrival 06:00 to 09:00
  • Lunch break Minimum 30 minutes 11:45 – 13:45
  • Departure 16:15 to 20:00
• Friday
  • Arrival 6:00 to 9:00
  • Departure 12:15 to 17:00
• Public Holiday of Luxembourg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

Mandatory Requirements

Professional Experience

• Proven experience of at least 5 years in IT Cyber Security.
• Proven experience of at least 1 year in a NATO environment.

Proven experience and skills (Minimum 8 of the below)

• Next Generation Firewalls (including Intrusion Detection/Prevention System),
• Web Application Firewalls and Reverse Proxies,
• Web Proxies
• E-mail gateways
• Vulnerability Management
• Anti-malware, sandboxing and endpoint protection technologies
• Public Key Infrastructures (PKIs), smartcards and user authentication technologies
• Mobile Device Management (MDM)
• Apple infrastructure and iOS management
• Security Incident Event Management (SIEM)
• Multi-Factor authentication
• Privileged Access Management
• Good Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies

Proven knowledge of:

• Good Knowledge - Cloud Architecture and Security
• Good Knowledge - Operating System (Windows and Linux) security and of Active Directory security
• Good Knowledge - Networking protocols
• Good Knowledge - Application Security
• Experience allowing to write scripts efficiently - Programming Skills in Bash or Python or Perl
• Good Knowledge - Offensive security tactics, techniques, tools and procedures
• Triage, following, procedures pro-active pivoting and hunting - Handling security alerts (ex: antivirus alert, suspicious email report)
• Good Knowledge - Handling security incident/intrusion

Language

• Proficiency in English, written and oral, equivalent to CEFR B2 or higher
• Ability to write clear and concise reports and technical documentation with proper justification
• Ability to explain issues at different levels of the hierarchy and in particular to management

Security Clearance

• Hold a valid NATO SECRET (or higher) security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The Automated Integrated Product Support (IPS) Programme Office (LN) of the NATO Support and Procurement Agency (NSPA) is responsible to provide responsive, effective and cost-efficient electronic, automated and integrated logistic support on behalf of NATO or NATO Member Nations.

NDSS is an automated and integrated logistics software support tool designed, developed and supported by NSPA. It covers the main logistic functionalities such as item management, stock management, requisitioning, procurement, fleet management, transport request, maintenance and repair, property accounting and property disposal.

The modules of the application software are written in PowerBuilder and Microsoft .Net, and are implemented in a client/server environment. Web front-end of NDSS is implemented using 3-tier Architecture.

NDSS is active in 31 user organizations across NATO and areas of NATO operations.

NSPA is involved in different development projects regarding the functional evolution of NDSS and its maintenance and is also involved in the support of other integrated logistics tools.

The contracted staff shall assist NDSS team in developing and implementing different projects based on PowerBuilder and .Net technologies.

Role Responsibilities

The IT System Engineer shall work within the platform team dedicated to the infrastructure support and maintenance. He / she shall be in charge of the infrastructure and shall have the following tasks and responsibilities:

• Management and support of the entire IT infrastructure (day to day management + problem solving)
• Management of backups of files, exchange, SQL Database, virtual machines
• Administration and management of the virtual IT infrastructure based on fully redundant and highly available VMware Vsphere and HyperV (for VDI solution) clusters
• Management of Microsoft failover cluster
• Management of Security and Anti-virus protection
• Management of Exchange infrastructure and servers
• Management of Active Directory, Group Policy, Domain Name Server (DNS), Remote Desktop Services (RDP)
• Management of products updates via WSUS (Microsoft and VMWare)
• Maintenance of the Local Area Network (LAN) components
• Migration of existing Virtual Machines (VMs) and physical servers
• Analysis and proposal of IT solutions to fulfil customer needs

Required Skills and Experience

• 7 years of IT experience and 5 years information systems (IS) experience particularly in the design and management of complex IT infrastructures including network and security.
• Knowledge of IS hardware and software and be able to be familiar with / not reluctant to perform a hardware mechanical assembly.

Professional experience with minimum 5 years:

• • Microsoft Operating System (both server and workstation versions)
  • Active Directory Multi-site Management (including DNS, DHCP, GPO)
  • Remote Desktop Services 2016 / 2019, RDS farm (terminal server)
  • VDI (virtual desktop infrastructure)
  • Virtualization concepts, VMWARE vSphere (version 6 or later) multi-site cluster provisioning and management
  • Multi-site datacenters, full redundancy, vMotion, High Availability (HA), Data Release Sequence number (DRS), synchronous replication
  • Storage Area Network (SAN), multi-site cluster (load balancing), Internet Small Computer System Interface (ISCSI) with replication capability
  • Backup software (Arcserve, VEEAM or equivalent tools)
  • Mcafee client protection (or equivalent)
  • Mcafee ePO central console (or equivalent)
  • Analysis and design of complex IT infrastructures
  • Analysis of problems/troubleshoot as well as root causes to coordinate solutions

Professional experience with minimum 3 years:

• • VMware Center Operations (VCOPS)
  • Hyper-V (2012 based or later) multi-site cluster
  • TCP / IP Routing, VLAN
  • Security update (via WSUS or equivalent tool)
  • Network Attached Storage (NAS) technology
  • Failover cluster
  • Microsoft Network Load Balancing
  • Microsoft Exchange Version 2019
  • Microsoft SQL Server 2016
  • Installation, use and maintenance of LAN based personal computer installations

Soft Skills:

• • Communication
  • Team Player
  • Autonomy
  • Responsiveness
  • Adaptability
  • Good interpersonal skills 

Preferred Skills and Experience  

• Windows server 2016 certification
• Microsoft Exchange certification

Security Clearance

• National Secret or NATO Secret Clearance

Language Requirements

• Mandatory English – STANAG 6001 SLP 3333
• French desirable

Work Arrangement

• Onsite - Capellen, Luxembourg.
• 215 working days per year
• 40 working hours per week, Monday to Friday.

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
• Some projects may require business travel to other sites
• Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
• Arrival 06:00 to 09:00
• Lunch break Minimum 30 minutes 11:45 – 13:45
• Departure 16:15 to 20:00
• Friday
• Arrival 6:00 to 9:00
• Departure 12:15 to 17:00
• Public Holiday of Luxembourg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

 Mandatory Requirements

1. Professional Experience
1. Proven experience of at least 3 years in IT Cyber Security.
2. Proven experience of at least 1 year in a NATO environment.

1. Proven experience and skills (Minimum 4 of the below)
1. Next Generation Firewalls (including Intrusion Detection/Prevention System), 
2. Web Application Firewalls and Reverse Proxies, 
3. Web Proxies
4. E-mail gateways
5. Vulnerability Management
6. Anti-malware, sandboxing and endpoint protection technologies
7. Public Key Infrastructures (PKIs), smartcards and user authentication technologies
8. Mobile Device Management (MDM)
9. Apple infrastructure and iOS management
10. Security Information and Event Management (SIEM) 
11. Multi-Factor authentication
12. Privileged Access Management
13. Basic Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies

1. Proven knowledge of
1. Basic Knowledge - Cloud Architecture and Security
2. Basic Knowledge - Operating System (Windows and Linux) security and of Active Directory security
3. Basic Knowledge - Networking protocols
4. Basic Knowledge - Application Security
5. Basic Knowledge - Programming Skills in Bash or Python or Perl
6. Basic Knowledge - Offensive security tactics, techniques, tools and procedures
7. Triage following procedures - Handling security alerts (ex: antivirus alert, suspicious email report)
8. Basic Knowledge - Handling security incident/intrusion 

1. Language
1. Proficiency in English, written and oral, equivalent to CEFR B2 or higher
2. Security Clearance

Hold a valid NATO SECRET (or higher) security clearance

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
• Some projects may require business travel to other sites
• Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
• Arrival 06:00 to 09:00
• Lunch break Minimum 30 minutes 11:45 – 13:45
• Departure 16:15 to 20:00
• Friday
• Arrival 6:00 to 9:00
• Departure 12:15 to 17:00
• Public Holiday of Luxenberg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

 Mandatory Requirements

1. Professional Experience
1. Proven experience of at least 5 years in IT Cyber Security.
2. Proven experience of at least 1 year in a NATO environment.
2. Proven experience and skills (Minimum 8 of the below)
1. Next Generation Firewalls (including Intrusion Detection/Prevention System), 
2. Web Application Firewalls and Reverse Proxies, 
3. Web Proxies
4. E-mail gateways
5. Vulnerability Management
6. Anti-malware, sandboxing and endpoint protection technologies
7. Public Key Infrastructures (PKIs), smartcards and user authentication technologies
8. Mobile Device Management (MDM)
9. Apple infrastructure and iOS management
10. Security Incident Event Management (SIEM) 
11. Multi-Factor authentication
12. Privileged Access Management
13. Good Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies
3. Skills
1. Good Knowledge - Web application penetration testing
2. Good Knowledge - Mobile application penetration testing
3. Good Knowledge - Source code vulnerability analysis
4. Good Knowledge - Ability to identify and exploit web vulnerabilities  (XSS, CSRF, SQLi, SSRF, arbitrary file upload, etc.) 
5. Good Knowledge - Ability to identify and exploit mobile vulnerabilities  (API issues, insecure storage, memory corruption, deep links, etc.) 
6. Good Knowledge - Network penetration testing experience 
7. Good Knowledge - Protocol analysis 
8. Good Knowledge - CTF experience
9. Good Knowledge - Secure coding practices 
10. Good Knowledge - Cryptography 
11. Good Knowledge - Red and Blue team experience
4. Proven knowledge of
1. Good Knowledge - Cloud Architecture and Security
2. Good Knowledge - Operating System (Windows and Linux) security and of Active Directory security
3. Good Knowledge - Networking protocols
4. Good Knowledge - Application Security
5. Experience allowing to write scripts efficiently - Programming Skills in Bash or Python or Perl
6. Good Knowledge - Offensive security tactics, techniques, tools and procedures
7. Triage, following, procedures pro-active pivoting and hunting - Handling security alerts (ex: antivirus alert, suspicious email report)
8. Good Knowledge - Handling security incident/intrusion 
5. Language
1. Proficiency in English, written and oral, equivalent to CEFR B2 or higher
2. Ability to write clear and concise reports and technical documentation with proper justification
3. Ability to explain issues at different levels of the hierarchy and in particular to management
6. Security Clearance
1. Hold a valid NATO SECRET (or higher) security clearance

We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month contract) to manage, retain, and grow relationships within our Mid-Market customer segment. In this role, you will be the primary commercial owner for a portfolio of accounts, with a clear mandate to ensure long-term customer value, successful retention, and targeted expansion. You will leverage a deep understanding of our platform and full product suite to drive consistent customer value and achieve superior renewal and expansion outcomes. This is a hybrid role based out of our London or Luxembourg offices and will report into the Manager, Account Management, Mid-Market.

WHAT YOU’LL DO:

• Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media.
• Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes.
• Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention.
• Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support.
• Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
• Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
• Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets.
• Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience.
• Report clients' feedback to manager and relevant internal stakeholders
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks and maintain SFDC hygiene
• Collaborate with Professional Services where applicable
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
• Fluent in English and Italian
• Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process.
• Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics.
• Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
• Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA #LI-Hybrid

We’re looking for an Associate Product Manager to help with various aspects of product management, from initial research to post launch activities. In this role, you'll assist in product discovery and customer research to inform decisions. You’ll support a wide range of internal stakeholders from the engineering, product marketing and sales teams to ensure a cohesive user experience. This role is open to applicants located in London, England; Luxembourg, Luxembourg and Toronto, Canada. In this role, you will report to the Group Product Manager. 

WHAT YOU’LL DO: 

• This role is centered within the Identity & User Management, and Billing areas.
• Assist in research projects and customer discovery initiatives to inform product decisions.
• Review, groom, and prioritize the product backlog in collaboration with Product Managers and Engineering teams.
• Participate in day-to-day activities with Engineering teams, including sprint planning, backlog refinement, and delivery support.
• Help teams remove blockers, manage dependencies, and resolve prioritization conflicts.
• Analyze performance metrics and help the Product Manager to make informed decisions.
• Support communication and visibility of product initiatives to the organization, particularly marketing, sales, and customer success.
• Collaborate with product and user interface designers to understand user experience design principles and customer journey optimization.
• Partner with product marketing to understand go-to-market strategies and customer communication approaches.
• Participate in agile development processes and learn best practices for product delivery.
• Support the creation and maintenance of product documentation, roadmaps, and stakeholder communications.
• Assist in the analysis of product performance through the adoption funnel of mobile and SaaS products.
• Learn and apply product planning, prioritization, and execution frameworks.

WHAT YOU’LL NEED: 

• A post-secondary degree in computer science, business, engineering, or equivalent combination of education and experience.
• 2-5 years of experience in analytics, growth, technology, consulting, or related field.
• Experience working in an agile environment is a plus.
• Understanding of (or a keen interest in) identity protocols like OAuth2 or SAML, and comfort navigating the logistical complexities of global billing systems and subscription lifecycles.
• Interest to build a career in software product management, with a keen interest in technology products.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Priority Setting: focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions.
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects.
• Self Development: is personally committed to, and actively works to continuously improve.

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AD #LI-Remote

We're seeking an exceptional Executive Assistant who goes beyond administrative support to become an indispensable strategic partner. In this role, you'll serve as a trusted advisor to our executive leaders, offering valuable insights while creating seamless communication channels across the organization. Your proactive leadership ensures smooth operations as you anticipate and resolve problems before they escalate. With exceptional organizational abilities, critical thinking skills, and business acumen, you'll contribute directly to strategic decisions while managing competing priorities with ease. 

The ideal candidate excels at relationship management, drives innovation in workflows, and demonstrates expertise in administrative best practices - all while maintaining a steadfast commitment to the company's objectives and becoming an essential force behind your executive’s and team's collective success.

This role is hybrid and candidates need to be based out of Luxembourg or nearing countries.

WHAT YOU’LL DO:

• Project Management: Drive cross-functional initiatives from concept to completion, collaborating across teams and departments to align efforts, maintain momentum, and deliver outcomes that advance company goals.
• Event Planning: Lead the end-to-end planning of global team offsites and events, including agenda development, hotel contract negotiations for room blocks, meeting spaces, and catering, as well as coordinating team activities and securing external speakers.
• Backoffice Coordination: Partner with internal departments - including Tax and others - to coordinate executive presence across global offices, ensuring the right information is collected, shared, and actioned in a timely manner.
• Executive Time Management: Manage schedules and  ensure alignment with key business priorities by utilizing strategic prioritization techniques and a deep understanding of company goals.
• Relationship Management: Cultivate strong relationships with key stakeholders, both internal and external, to foster collaboration and streamline communications. 
• Ownership of Planning and Execution: Increase productivity by planning, executing, and owning tasks, and ensuring accountability for the timely completion of key deliverables.
• Meeting Management: Oversee  end-to-end planning and execution of meetings, including agenda development, logistics, documentation of key outcomes, tracking and reporting of action items to support effective management of productive meetings.  
• Process and Systems Management: Develop systems and workflows to enhance efficiency, improve organization, and create streamlined processes.
• Information Consolidation: Gather and organize organizational data and information, consolidating it into clear executive summaries to support decision-making and streamline communication.
• Complex Scheduling and Calendar Management: Provide dynamic and flexible scheduling and calendar support. Assist with thorough preparation for all commitments, including creating and reviewing briefing materials, meeting agendas, and itineraries.
• Personal Task Management: Manage personal appointments and coordinate events, tasks and activities to support a balanced and efficient work-life integration.
• Email Inbox Management: Efficiently manage and prioritize incoming emails, ensuring timely responses to urgent matters, organizing communication for easy access, and filtering out unnecessary distractions to maintain focus on high-priority tasks.
• Global Travel Management: Oversee the planning and coordination of both domestic and international travel, including oversight and approval of Department travel. This includes handling complex itineraries, managing travel documents, and ensuring all logistics are in place. Accuracy and a keen attention to detail are critical.
• Expense and Budget Management: Manage travel expenses and other reimbursements in a timely manner.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• 8-12 years of experience providing executive-level support, with demonstrated experience supporting senior executives in a fast and agile environment. Experience in the SaaS industry would be an asset.
• Technical Proficiency: Demonstrated high aptitude for learning new tools, systems, and processes quickly, with the ability to adapt to evolving technologies and workflows. Strong working knowledge of Microsoft Office and Google Suite.
• Global Travel Expertise: Significant experience managing complex global travel, including the preparation of all necessary documentation for international travel.
• Adaptability: Thrive in a fast-paced, often ambiguous environment, and handle changes with a positive, proactive attitude.
• Attention to Detail: Impeccable attention to detail in every task, ensuring flawless execution in scheduling, documentation, and travel arrangements.
• Prioritization and Urgency: Skilled in managing and prioritizing multiple requests simultaneously while maintaining a focus on quality, urgency, and agility. The ability to manage time effectively across multiple time zones is essential.
• Ownership and Initiative: Take ownership of tasks and projects with minimal supervision, anticipating needs and creating solutions that support the goals of the organization.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and effectively communicate across a wide range of stakeholders.
• Integrity and Discretion: Display the highest level of integrity and professionalism, handling confidential information with discretion and sound judgment.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-NS1 #LI-Hybrid

We’re looking for an Intermediate Software Developer, DevOps who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open remotely to applicants located in Luxembourg.

WHAT YOU’LL DO:

• Write software - tools, libraries, automation, services 
• Design and build our infrastructure platform
• Identify and implement new platform features
• Research and evaluate new technologies
• Refactor, rewrite or retire existing platform features
• Operate our developer experience and production application environments
• Diagnose and repair our distributed systems
• Perform maintenance, upgrades and migrations
• Control or eliminate repetitive tasks, alert noise, and business-as-usual work
• Enable development teams
• Provide executable interfaces to our infrastructure platform
• Provide tools and best practices to support the entire software development lifecycle
• Participate in a flexible on-call rotation 
• Communicate by writing documentation, participating in meetings, and showing off your work at demos
  
  

WHAT YOU’LL NEED:

• A degree in Computer Science or Engineering or equivalent experience working in an SRE, DevOps or software engineering role
• An ability to write software and working knowledge of software engineering practice
• Experience using infrastructure-as-code tools to build and run cloud infrastructure
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Self Development: is personally committed to, and actively works to continuously improve
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Preferred. Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring
• Preferred. Experience with operating, building and maintaining cloud infrastructure
• Preferred. An understanding of SaaS software development practice; Ideally you have experience working on a SaaS product
  
  

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Remote

The Principal Solutions Architect will own the end‑to‑end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer‑facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director.

WHAT YOU’LL DO:

• Participate in strategic client / prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints.
• Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities.
• Articulate complex technical concepts in simple, non‑technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams).
• Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. 
• Lead the design of end‑to‑end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.).
• Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user‑centric, value‑oriented solution designs.
• Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
• Evaluate feasibility, risks, and trade‑offs of different solution approaches, always balancing speed, robustness, and scalability.
• Translate client and operational needs into structured, actionable briefs for Product and Engineering:
  • Clear problem statements and business context.
  • Detailed functional and non‑functional requirements.
  • Edge cases, constraints, and acceptance criteria.
• Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build‑vs‑configure‑vs‑integrate options.
• Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients/prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations.
• Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities.
• Guide project teams (PS, Customer Success, Partner teams) during implementation as the “design authority” for the solution.
• Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices.
• Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent.

WHAT YOU’LL NEED: 

• Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment.
• Strong experience with integration‑heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines.
• Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools.
• Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc.
• Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization.
• Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event‑driven workflows.
• Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real‑time, push vs pull, error handling, monitoring).
• Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code.
• Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems.
• Strong ability to translate technical possibilities and limitations into clear business impacts and trade‑offs.
• User and value‑oriented mindset: always able to answer “who is this for, what changes for them, and how do we measure success?”.
• Comfortable working in a fast‑moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor.
• Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner

WHO YOU ARE: 

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

 Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Remote #LI-IA

We are looking for a Senior Workplace Experience & Safety Specialist to join our team on a 9 month fixed term contract (maternity leave coverage). In this role, you will drive office logistics, workplace safety, and employee engagement initiatives, helping to support and enhance office operations across our global footprint. You will ensure compliance with health and safety regulations while contributing to a safe, efficient, and engaging work environment. Reporting to the Manager, Workplace Experience, this role is ideal for someone passionate about facilities management, workplace safety, and employee experience in a dynamic, global setting.

WHAT YOU’LL DO:

• Oversee facilities operations for the Luxembourg office, and support additional office locations as needed, collaborating closely with leadership to ensure seamless workplace management
• Act as a Workplace Health & Safety representative, ensuring compliance with workplace safety regulations, policies, and best practices across office locations
• Lead workplace safety initiatives, including enforcing health & safety policies, conducting risk assessments, and maintaining regulatory compliance documentation
• Develop and implement emergency response protocols, oversee evacuation drills, and coordinate workplace safety training to ensure employee preparedness
• Build and manage relationships with facilities vendors, suppliers, and contractors, ensuring high-quality service and cost-effective solutions
• Collaborate with the Workplace Experience Team to seek continuous improvements, develop maintenance plans, coordinate office moves, and schedule repairs as needed to support our operations
• Manage and resolve facilities-related requests through Zendesk, ensuring timely issue resolution for EMEA offices while providing cross-regional support as needed
• Track budgets and invoices to ensure cost-effective facilities and event operations
• Serve as the primary liaison with regulatory bodies, occupational health services, emergency responders, and workplace safety authorities.
• Develop and implement global employee engagement initiatives, ensuring an inclusive experience for both remote and in-office employees.
• Work with Employee Resource Groups (ERGs) to help with any catering and/or in-office help for ERG events 
• Perform other related duties as assigned

WHAT YOU’LL NEED: 

• Experience in facilities, workplace experience, and/or project coordination: 5-8 years of related experience
• Experience with workplace health & safety, risk assessments, or occupational safety compliance is an asset
• Experience managing global event (in-person and virtual) 
• Completion of or willingness to obtain the required Health & Safety Designated Worker training in Luxembourg within 12 months of hire, as per local regulation
• Excellent organizational skills 
• Solid understanding of monitoring and tracking budgets 
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished 
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding 
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects 
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs 
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs 

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-OnSite #LI-NS1

About us

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

About the opportunity

The Littlepay Platform Team provides tooling and support for our Engineering organisation, owns shared and fundamental services, and collaborates with teams for their DevOps or infrastructure projects. Joining the Infra side of the team, you’ll be working closely with your Infra team mates and with the Platform Devex team on build systems, production support, and PCI-compliant infrastructure. You’ll encourage and support DevOps practises through tooling, vendor management and support. You’ll also work on and be on call for our base infrastructure across the platform, including networking, ECS runtime, PKI and RDS.

Key Responsibilities

This role calls for a self-sufficient engineer who can use their experience to:

• Support devops practises by maintaining tooling infrastructure and providing day-to-day troubleshooting
• Join the on-call roster for our platform across weekdays, overnights and weekends
• Consider and improve the Littlepay software ecosystem across the full build-test-deploy- release-monitor cycle
• Maintain, improve and design cost-effective and scalable PCI-compliant infrastructure
• Mentor and support platform team members
• Stay up-to-date with AWS services and industry trends
• Write and maintain internal tools, services and documentation
• Support the Littlepay engineering function

About You:

Core Skills and Attributes

• Programming and Scripting — any language, familiarity with Java, Go and Bash preferred
• Communication — we do a lot of communicating and strong written and verbal will be important
• Empathy — we’re a service provider, so having high empathy for our internal stakeholders is a big deal
• A love of learning — we take learning and growth seriously and you’ll need to be down with that

For this role we are specifically looking for candidates who are strong in:

• AWS — especially serverless runtime and cloud networking
• DevOps — releasing software is your jam, you know what a DORA metric is and how to use it to improve processes, experience with Buildkite preferred
• DevSecOps — security is at the heart of everything we do, so must be considered a fundamental part of the DevOps cycle

Our Benefits

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options
• A company-wide paid day off
• Our generous employee referral program
• Wellbeing support- including a free School of Life subscription for all employees
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

In-office expectations

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

Our Recruitment Process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply! We look forward to learning about you.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Compliance team’s mission is to contribute to company wide cornerstones, security, transparency and regulation, on which we have built our business to bring safe and reliable access to crypto for all our customers.

As a Deputy MLRO / AML Lead, you will be responsible for the design, implementation, and ongoing effectiveness of the AML/CFT framework of Bitstamp by Robinhood Europe, ensuring full compliance with the relevant AML/CFT requirements stemming from our CASP and Payment Services activities.

This role is based in our Luxembourg office, with in-person attendance expected  5 days per week. 

At Bitstamp by Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

Core Activities:

• Oversee the customer onboarding review and approval process for customers presenting higher risk of ML/TF of Bitstamp by Robinhood Europe with the support of the AML Analyst team and the Compliance Operations team.
• Oversee the ongoing EDD review and approval process for customers of Bitstamp by Robinhood Europe with the support of the AML Analyst team and the Compliance Operations team.
• Ensure timely and effective resolution of the escalations from the first line of defense on customer onboarding, transaction monitoring alerts, guidance requests and any other topic that requires Compliance review.
• Lead the daily Compliance Committee with the Chief Compliance Officer of Bitstamp by Robinhood Europe to review and approve the account opening of customers presenting higher risk of ML/TF.

Team Leading:

• Lead the AML Analyst team and participate actively in their recruitment, training, onboarding, and progress within the organization.
• Act as an ambassador for Compliance at Bitstamp by Robinhood.

Process, Procedures and Policies:

• Deliver continuous improvement of AML/CFT policies and procedures, ensuring these are fit for purpose, meeting regulatory requirements and are updated and maintained.
• Work collaboratively with the Chief Compliance Officer of Bitstamp by Robinhood Europe to ensure that the policy requirements pertaining to AML/CFT are addressed.
• Work collaboratively with the Compliance departments of all entities of Robinhood Crypto to ensure alignment of the compliance processes – where possible – and operational consistency across the locations.
• Actively engage with governing bodies, officers, and staff, sharing best practices and clarifying potential compliance concerns.

Reporting:

• Undertake regular reporting on both a periodic and ad-hoc basis to both the Chief Compliance Officer and the Board of Directors of Bitstamp by Robinhood Europe, on the fulfillment of these responsibilities, the effectiveness of the overall AML/CFT program and progress of any AML-related projects that are being undertaken.
• Work collaboratively with the Chief Compliance Officer Europe on the periodic regulatory reporting, including preparation of the communication and presentation to the regulators on an ad-hoc basis.

What you bring

• At least 8 years of relevant experience in the Regulatory Compliance division of regulated financial institutions (ideally crypto, banking, payments or e-money) as part of the second line of defense.
• Prior experience within the crypto industry is a strong plus but not required. However, a demonstrable interest in the sector is necessary.
• Relevant Compliance certifications or recognized professional certifications in Compliance.
• High level of understanding of all applicable CSSF regulatory frameworks impacting the business that is commensurate with the seniority of the role. Knowledge and experience in all aspects of financial crime compliance, specifically AML, KYC, EDD, and customer onboarding.
• Ability to analyze and synthesize complex information and distill into readily comprehensible and practical advice relevant to the commercial, strategic and financial context, applying a risk-based approach to development of business solutions and decision-making. Demonstrate a creative and innovative approach by finding different ways to look at problems and design novel solutions. 
• Ability to effectively communicate with the regulator and other stakeholders within the Robinhood Group and provide practical, actionable, and value-added recommendations.
• Used to working in a diverse, international, fast-moving business and fast evolving regulatory environment.
• Strong written and verbal communication skills with an excellent knowledge of English language (written and verbal). 
• Strong sense of team spirit and cross-functional collaboration.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Autonomous, pro-active and hands-on with the ability to prioritize and manage own work effectively, apply a breadth of technical, business, product and customer domain knowledge, own the outcome, make an impact, and manage a team to deliver the same. 

What we offer

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact and bonus programs.
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs.
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces. 
• Monthly commuter stipend to help offset in-office commuting costs.