We are launching a strategic pool of AI specialists to accelerate the growth of our AI Practice and turn strong market demand into scalable, repeatable capabilities. This role goes beyond project delivery-it is about shaping how AI is built, shared, and scaled across the company.

As part of this group, you will play a key role in internal capability development, with a strong focus on designing and evolving AI Accelerators-reusable frameworks, templates, and reference architectures covering GenAI, LLM-based solutions, ML pipelines, and cloud-native AI systems. These accelerators will become the backbone of our AI offerings, enabling faster delivery, higher quality, and consistent technical standards across projects.

A second core dimension of the role is knowledge leadership. Strategic hires will actively contribute to internal knowledge-sharing initiatives: technical deep dives, hands-on workshops, demos, and best-practice sessions covering topics such as GenAI orchestration, RAG, model deployment, prompt and system design, observability, and cost-efficient AI architectures. You will help raise the overall AI maturity of the organization while mentoring engineers and influencing technical direction. In addition, members of this group will act as AI project jumpstarters, joining new client engagements for up to 50% allocation over 1-2 months. In this capacity, you will help define solution architectures, validate technical approaches, build initial prototypes, and set strong engineering foundations before teams scale. This gives you exposure to diverse domains and cutting-edge AI use cases while maximizing your impact across multiple initiatives.

Project Description

We are looking for a highly skilled and innovative Machine Learning Engineer to develop and expand our Generative AI and Computer Vision capabilities. This role involves accelerating Technical Sales Support, Architecture and PoC development.

Technologies

• Python
• Git, CI/CD practices for ML and data pipelines
• AWS and/or Azure
• PyTorch, TensorFlow
• MLflow
• LLMs and NLP tasks
• Generative AI concepts
• LangChain/LangGraph, LlamaIndex
• Qdrant, Pinecone, Weaviate, FAISS or similar
• RNNs, Transformers
• Dataset labeling, annotation tools (e.g., Label Studio, CVAT)
• Prometheus, Grafana, DataDog, OpenTelemetry
• YOLO, SDD
• Segmentation models
• Image Classification

What You'll Do

• Lead the design, development, and deployment of scalable ML services;
• Architect and implement AI/ML solutions, ensuring model quality, governance, and security;
• Optimize ML workflows for performance and cost efficiency on cloud platforms (AWS, Azure, or GCP);
• Collaborate with data scientists, analysts, and business stakeholders to understand ML requirements;
• Mentor and guide junior engineers, promoting best practices in ML engineering;
• Develop and maintain documentation, ML models, and technical standards;
• Monitor, troubleshoot, and resolve issues in production for ML pipelines and environments;
• Stay up-to-date with emerging trends and technologies in AI/ML field;

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field;
• 5+ years of experience in ML engineering, with at least 1 years of hands-on experience with LLMs;
• Strong proficiency in Python;
• Experience with cloud data platforms (AWS and/or Azure);
• Familiarity with CI/CD, DevOps, and infrastructure-as-code practices for ML engineering;
• Experience with data governance, security, and compliance in cloud environments;
• Excellent problem-solving, communication, and leadership skills;
• English: Upper Intermediate level or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a small and medium-sized business financing provider, operating as both a direct lender and a marketplace with a trusted network of lending partners. The company helps businesses access financing efficiently through a single application process, reducing complexity and saving time.

Project Description

The project focuses on enhancing and maintaining the company’s Salesforce platform, working closely with experienced Salesforce engineers. You will contribute to building scalable solutions, improving platform capabilities, and integrating Salesforce with external systems. The environment emphasizes best practices, code quality, and continuous platform improvement.

Technologies

• Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
• Apex, SOQL, Lightning Web Components (LWC), SFDX
• Visualforce, Aura Components, Lightning Pages
• HTML, CSS, JavaScript
• AWS services, DocuSign
• CI/CD tools

What You'll Do

• Develop and maintain Apex classes and triggers
• Build and enhance UI using LWC, Lightning App Builder, and SLDS
• Integrate Salesforce with external systems (AWS, DocuSign, REST APIs)
• Write and maintain unit tests (Apex / Jest)
• Follow Salesforce best practices for development, documentation, and version control
• Collaborate with stakeholders, product owners, and engineering teams
• Continuously improve and refactor platform components

Job Requirements

• 3+ years of experience in Salesforce development
• Strong experience with Apex, LWC, SOQL, and SFDX
• Experience with Salesforce products (Sales Cloud, Service Cloud, Experience Cloud)
• Experience with HTML, CSS, and JavaScript
• Understanding of Salesforce security and data governance (profiles, roles, sharing rules)
• Knowledge of Salesforce development lifecycle (sandbox, deployment, release management)
• Strong problem-solving skills and ability to work independently
• Good communication and collaboration skills
• English level: B2 (Upper-Intermediate) or higher
• Availability to work with U.S. Eastern Time (EST) overlap (at least 4 hours daily, including availability until 2:00 PM EST)

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

As a Payment Processing Assistant with Convera based in our Vilnius office, you will need to provide consistent, quality service by working closely with Client Support, Sales, and Internal Stakeholders in facilitating customer transactions. This is a temporary role until the end of June 2027.

It is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm. 

You will be responsible for:  

• Review and validate banking details received from both internal and external parties. 
• Build beneficiary templates with the banking details provided from clients.  
• Understand the country – currency requirements and process outgoing payments from business clients. 
• Monitor intake channels to ensure the respective processing within the agreed service level agreement.  

You should apply if you have:

• Bachelor’s degree (or final year student). 
• A strong attention to detail, as well as a sense of initiative and proactivity. 
• Ability to learn quickly and operate in a high-paced, high-volume, dynamic environment, maintain targets and meet tight deadlines. 
• Proficiency in Microsoft Office applications.
• Fluent in English written and verbal.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary of 1,383 – 2,050 EUR 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. 

#LI-SU1

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022.

Our Finance team has played a key role in our growth journey, and as we continue to scale, we are looking for an Accounts Receivable Team Lead. Reporting to the AR Manager, you will lead a multinational team of 7–8 members. Your mission is to drive the transformation of the AR function from a highly operational setup to a more automated, insight-driven organization. You will have a high level of autonomy to "build and break"—leveraging resourceful data to simplify processes and reduce manual work.

What you’ll be doing

• Lead & Develop: Foster a high-performance culture for a team of 7 people, providing coaching, clear prioritization, and leading by example.
• Portfolio Ownership: Own the AR portfolio end-to-end with full accountability for aged receivables, collections performance, and cash flow, and proactive credit risk mitigation.
• Drive Transformation: Identify automation opportunities and partner with Product, Engineering, and Data teams to implement scalable solutions.
• Strategic Collections: Design and improve scalable collections frameworks to increase efficiency and reduce overdue balances.
• Leverage Technology: Leverage data and emerging technologies (including AI tools) to improve collections and decision-making.
• Stakeholder Collaboration: Act as a key contact for Sales, Finance, and senior stakeholders, providing insights on risk and performance.
• Compliance & Excellence: Support audits and ensure strict compliance with internal controls while overseeing daily operations like cash application and dispute resolution.

Our humble expectations

• Experience: Hands-on experience in Accounts Receivable, specifically in collections and cash application processes.
• Leadership: Proven track record of leading or mentoring teams, ideally in an international or multicultural environment.
• Impact: Demonstrated ability to build or scale collections frameworks and drive process improvements that reduce manual workload.
• Technical Savvy: Advanced Google Excel and workflow automation skills, Data integration flows; while not required to build them, you can translate business needs into technical requirements for Product/Data teams.
• Mindset: A proactive, solution-oriented mindset with the ability to thrive in a fast-paced, high-growth environment.
• Communication: Fluency in English is required as you will collaborate with diverse global teams.
• Systems (Plus): Experience with NetSuite, Tableau, or automation tools (e.g., Snowflake, Make) is a significant advantage.

So, why work at Wolt? 

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

The company is looking for an HS (High Speed) Onboarding Associate to join the Risk & Underwriting Team. Reporting directly to the Team Leader, they will provide support to the company globally and will work closely with team members and team lead on a wide range of day-to-day issues.

Responsibilities:

• Carry out business model checks of small merchants onboarding under the payment facilitator
• Performing KYC (Know Your Customer) checks to verify identity and legitimacy
• Conducting AML (Anti-Money Laundering) assessments to evaluate potential financial crime risks
• Using internal systems such as Salesforce to access and manage merchant data
• Working with external verification tools and portals, including Visa, Mastercard, and World-Check
• Liaising directly with internal teams, such as Legal, Fraud, Financial Risk, and Sales Operations Managers to obtain KYC documentation
• Ensuring that data storage, whether electronic or physical, is in line with internal and regulatory requirements
• Liaising with other teams to ensure compliance with the relevant Card Schemes Rules and Regulatory requirements as pertain to merchant application files
• Escalate with the company’s governance structure, as appropriate, any identified GAPs, deficiencies, or requirements to ensure compliance with internal and regulatory requirements and policies
• Ensuring that service-level agreements (SLA) are met
• Assist with other Ad hoc tasks which may arise from time to time as needed

The ideal candidate will bring:

• Experience in Underwriting as well as Card Acquiring will be considered an asset, but is not a requirement
• Possess excellent organizational and interpersonal communication skills
• Have strong work ethic and attention to detail
• Be highly organized, pro-active, and able to work on own initiative
• Be a team player and able to meet strict deadlines
• Be fluent in oral and written English

Benefits:

• A growing innovative company 
• Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
• Office lunch twice a week and a wide choice of Snacks/Soft drinks
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Employee accident insurance
• Additional vacation days based on tenure
• Bonuses for the achieved results
• Employee referral program
• IIIrd Pillar Pension Fund contribution
• Gifts for special occasions.

Salary starts from 1575 EUR gross/month. 

Join our ambitious Partner Portal team, where you'll help develop and maintain a cutting-edge self-service platform for Shift4's commercial teams, including internal sales and external partners. This portal is used for sales, customer service and support, merchant portfolio management, and various internal divisions (L&D, Marketing, and Finance). It has been operating successfully in the American market for over two years and is now starting to expand into Europe.

Our current strategic directions include:

• International development (USA, Europe, Canada, UK, IE, Australia and more)
• Core project enhancement, Implementation of AI solutions, GDPR compliance
• Deprecation of legacy systems and all processes from leads (opportunity) to customer issues management after going live

Responsibilities:

• Thorough testing of high-performing business solutions using manual testing
• Review and analyze product requirements and define test cases to match expected functionality
• Be an active participant in a high velocity Agile process
• Collaborate cross-functionally with Business Analysts, Developers, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives
• Design, maintain and execute manual functional and regression test cases, as well as automated test scripts
• Clarify and identify gaps in feature requirements
• Report and document defects, and verify fixes
• Provide recommendations for continuous improvement of development processes, technical solutions, and SkyTab POS itself
• Diagnose and resolve issues with deployed systems using a variety of techniques including direct engagement with support personnel and customers

Requirements:

• Strong attention to detail and aptitude for problem-solving
• Basic knowledge of test management tools (experience with Jira or TestRail is a plus)
• Familiarity with the agile software development lifecycle (SDLC)
• Great interpersonal, verbal, and written communication skills
• Eagerness to learn

Benefits:

• A growing innovative company 
• Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
• Office lunch twice a week and a wide choice of Snacks/Soft drinks
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Employee accident insurance
• Additional vacation days based on tenure
• Bonuses for the achieved results
• Employee referral program
• IIIrd Pillar Pension Fund contribution
• Gifts for special occasions.

The salary for this position starts from 2500 gross/month, depending on your experience. 

Join our ambitious Partner Portal team, where you'll help develop and maintain a cutting-edge self-service platform for Shift4's commercial teams, including internal sales and external partners. This portal is used for sales, customer service and support, merchant portfolio management, and various internal divisions (L&D, Marketing, and Finance). It has been operating successfully in the American market for over two years and is now starting to expand into Europe.

Our current strategic directions include:

• International development (USA, Europe, Canada, UK, IE, Australia and more);
• Core project enhancementImplementation of AI solutions, GDPR compliance;
• Deprecation of legacy systems and all processes from leads (opportunity) to customer issues management after going live.

Responsibilities

• Run as Team Lead (developers' HR manager). Lead Tech grooming and/or requirements gathering/validation sessions, planning with dedicated squad;
• Lead the technical strategy and implementation of our product (dedicated team responsible for Frontend architecture and strategy, still backend / API level/integrations - in scope and important managing developers, supporting leadership. Deliver reliability and efficiency for process automation, internal tools;
• Help Product director and managers by advising how the system works or how a solution could be implemented, represent product as Technical lead;
• Assist with mentoring team members to grow technically, fostering a culture of learning and excellence or simple knowledge sharing sessions coordination;
• Ensure high-quality coding standards and knowledge sharing, related processes;
• Collaborate with top-tier engineers from other teams, taking on the most challenging projects;
• Enjoy complete creative freedom to make decisions and implement them from scratch with the support of your team;
• Collaborate cross-functionally with Business Analysts, QA, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives.

Requirements

• Experience working with application building / programming;
• Solid experience working with backend development;
• Experience working with integrations, APIs, databases;
• Experience working with systems maintenance;
• Be familiar with agile software development lifecycle (SDLC);
• Ability independently perform technical analysis with proactive communication / contacting team members or other related squads;
• Be flexible and demonstrate the ability to execute on deadlines;
• Experience working in an international context and solid English (written and spoken). 

Technical Skills Required

• Programming Languages: TypeScript, JavaScript;
• Backend Framework: NestJS;
• Frontend Technologies: Experience with JavaScript frameworks React (version 18.2.0);
• Database: Experience with SQL databases (PostgreSQL, MSSQL etc.);
• ORM: TypeORM;
• Version Control: Git;
• Containerization: Docker;
• Testing: Jest for unit and e2e testing, Cypress (for end-to-end testing), Vitest (for unit and integration testing), Testing Library (React);
• Styling: Tailwind CSS (version 3.2.4), PostCSS;
• Linting and Formatting: ESLint, Prettier, Stylelint;
• Build Tools: Vite (as the project bundler and dev server), Rollup (implied by Vite ecosystem).
• Strong proficiency in AI-enabled engineering workflows, including effective use of tools such as Claude Code, GitHub Copilot, or Codex
  
  
  

Other SkillsBenefits

• Experience with Node.js and npm;
• Familiarity with Redis caching;
• Understanding of RESTful APIs and microservices architecture;
• Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines;
• Proficiency in frontend development tools and libraries (e.g., Storybook, SWC, Axios, React Router, Lexical, ReactQuery, LogRocket, MSW, Joi and etc.);
• Experience with: DataDog, Sentry, Twilio, DocuSign;
• Experience with an integration with SalesForce / Mulesoft (there is a dedicated team with whom you may need to have a joint task) is a plus;
• Knowledge of AWS services is a plus.

Benefits

ABOUT THE TEAM: 

Insurance is a core SME product and Tide is excited to broaden our proposition to accommodate this essential need for our members. The Insurance team is new at Tide and we are rapidly hiring to fill essential roles to build a world-class offering for our members. 

ABOUT THE ROLE:

We’re seeking a data-driven Lead Operations Manager with a strong background in operations, finance, technology and insurance products. You’ll lead the insurance product-operations team globally, working with other teams from across the company - including member support, financial crime, finance operations, risk, compliance, technology and product - as well as with our partner insurers and Tide Members.

You will be setting up the operational workstream from scratch. Responsible for defining and monitoring KPIs and SLAs for our insurance products in all markets, risk assessment and  risk and issue management, solving problems and reducing member pain points. Working closely with our Product and Member Operations teams will be vital in this role.

This is a new role at Tide reporting directly to the CEO of Tide Insurance Services. You will be a key member of Tide’s Insurance Services Leadership team, scaling our presence in the UK, India and our new EU markets.

• Build from the ground up, the operational processes, practices, SLAs, KPIs and budgets  for our insurance teams globally. 
• Design and implement a global risk management framework that allows operational risks to be proactively managed for insurance services.
• Define and monitor performance metrics, escalate performance issues, and understand the root cause of sub-optimal processes.
• Manipulate data using Excel and other visualisation tools, to create dashboards and provide actionable insights - you’ll have a way with numbers.
• Build reporting frameworks and capabilities, as well as own the reporting cadence to senior leadership. 
• Once in BAU, act as the primary point of contact for all insurance partners, organising and conducting monthly/quarterly business reviews (QBRs), demos, and meetings to maintain a strong partnership and resolve escalations and issues promptly.
• Work with the product team to agree on SLAs and operational reporting with partners and continuously monitor performance.
• Act as the voice of the customer, supporting our Member Support team to analyse customer feedback, support queries and complaints data. Recommend solutions and take ownership of the implementation of any new improvements.
• Provide analysis and insight to support the leadership and product teams with prioritisation decisions.
• Responsible for ensuring that requirements from the Risk and Compliance and Legal  team are implemented and/ or adhered to
• -Manage change through project delivery:
• Own and deliver non-technical projects (spanning commercial and operational topics);
• Support Product Managers to manage cross functional technical projects. Being a central liaison across wider Tide operations;
• Be the operational lead on a number of initiatives and manage a wide selection of key stakeholders;
• Utilise good change management practice to ready the operation for all new initiatives, including training, FAQ’s, risk management, resource planning and issues management.

WHAT WE ARE LOOKING FOR: 

• You have 5-10 years of work experience working in operations, and/or consulting in the financial or insurance services sector. 
• A proven track record defining and implementing an operations workstream from scratch.
• Leadership experience of distributed teams in a specialist function like Product Operations.
• You have a commercial mindset, able to identify opportunities to optimise revenue and /or increase sales.
• You are disciplined, with experience  implementing frameworks to ensure best in class operations and experience of process re-engineering. 
• You are organised and can deliver complex projects spanning multiple work streams and functional areas.
• You are analytical and enjoy working with data, with experience of business analytics tools: Excel and SQL
• You are customer-focused and a team player. You have strong stakeholder management skills and can build credible relationships quickly and know how to get the best out of people.
• You have strong attention to detail - you have a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved.
• You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You are fluent in English. Other European languages are highly valuable.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Inbank is a fintech company with an EU banking license. We design digital financial products that seamlessly merge financing and payments with shopping ultimately empowering people to improve their quality of life. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

Due to our growth ambitions, we seek a talented E-Commerce Sales Manager to join our Vilnius office.

As an E-commerce Sales Manager, you will identify, negotiate, and close strategic partnerships with platforms such as payment solution providers, specialized CRMs, software developers, ERP providers, and marketing channels that serve as hubs for multiple merchants. Your focus will be on building scalable, high-impact partnerships capable of generating a strong and consistent flow of leads, rather than onboarding individual e-shops.

You will also take full ownership of the post-gate channel, ensuring that once agreements are signed, integrations are successfully completed and partner merchants are effectively activated, engaged, and actively using Inbank solutions.

What will you be doing?

• Searching for and engaging potential platforms (payment solution providers, e-commerce platforms, CRMs, ERP systems, software developers, and marketing channels) that act as hubs for multiple merchants.
• Building a strong pipeline of large platforms and strategic partners and structuring scalable commercial agreements (e.g., referral fees, revenue share, lead generation models).
• Supporting and coordinating integration processes with partners in collaboration with Product and Tech teams.
• Analyzing merchant traffic and performance data to refine your sales tactics and prioritize the most profitable gates.
• Managing an incoming flow of companies that want to work with Inbank — onboarding, activating, and growing these partners.
• Taking care of existing Inbank partners and continuously expanding their performance.
• Re-activating current partnerships with different e-commerce solutions and managing the partner portal.
• Training, educating, and enabling partner employees to effectively use Inbank’s platform and systems.

Ideally, you would have:

• 3–5 years of proven experience as a Partner Sales Manager, E-commerce or SaaS Sales Representative, or similar within B2B Sales.
• Experience working with Payment Solution Providers (PSPs) or large e-commerce platforms would be a strong advantage.
• Interest in understanding sales processes, partnership models, and e-commerce dynamics
• Excellent communication and interpersonal skills with the ability to build and maintain long-term relationships.
• Experience leading projects involving multiple teams or external partners (e.g. integrations)
• Strong time management skills and the ability to adapt to a fast-paced, growth-oriented environment.
• Analytical mindset with the ability to work with performance data.
• Fluent written and spoken Lithuanian and English.

Our offer to you:

• Salary based on experience and performance (Approximately 3000-5000€ gross of both fixed part and variable part depending on the results).
• Opportunities for professional growth and advancement within the company.
• A hybrid working model, providing flexibility and work-life balance.
• Additional health insurance or Stebby app.
• Additional vacation days after 3rd year of working.
• Team events and personalised training plan.

When submitting your application, kindly ensure your CV is in English.

At Inbank we strive to have an inclusive and diverse working environment, so we welcome you to apply even if you do not match all the points here but think you would do well.

Convera is seeking a Client Service Specialist with German language skills (Polish language could be an advantage). In this role you’ll facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.
This role handles enquires placed online, emailed and via telephone calls to a high consistent quality, and ‘on time’ interactions are key. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in Lithuania and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Request Handling - Pre & post-transaction queries, handling client contact with a professional demeanor
• Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
• Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue. 
• Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
• Deliver, high quality, consistent interactions adhering to agreed SLAs and KPIs. Identify areas of improvement and put them forward to the team and participates in team initiatives as needed.
• Support in collecting required data and documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process.
• Contribute towards trend analysis to support strategic client experience enhancements.
• Administration and Reporting.

You should apply if you have:

• Experience of working within a Client facing role. Professional telephone manner with an ability to develop rapport with external customers, excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs. 
• Experience of working within a high-volume service delivery environment. Ability to work under pressure and ability to meet deadlines/high sense of urgency.
• Experience of working with Financial Services (desirable).
• Ability to navigate a computerized data entry system and familiarity with office productivity tools e.g. MS Office.
• Ability to handle objections and complaints.
• High degree of accuracy, attention to detail and self-motivation. 
• Strong team player.
• Ability to identify and implement ways of improving efficiency. 
• Ability to deal effectively with all people in a variety of roles, build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 2,200 EUR
• Bonus for German language
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1