Job Summary

The Senior Software Support Engineer at TreasuryXpress provides 3rd Level application support for the Global Payment Hub SaaS solution. This role focuses on troubleshooting, root cause analysis, and resolution of complex production issues across backend services, cloud infrastructure, and integrations. The engineer works closely with Engineering, QA, DevOps, and Product teams to ensure system stability, high availability, and customer satisfaction.

Key Responsibilities

• Application & Production Support

Provide 3rd Level support for TX applications and services.

Troubleshoot, diagnose, and resolve complex issues across .NET Core/.NET 8 backend services.

Analyze production incidents related to payments, bank connectivity, cash visibility, and forecasting workflows.

Perform deep debugging and root cause analysis, escalating to engineering teams when required.

Develop and deploy production hotfixes when required, following change and release procedures.

Enhance the in‑house AI‑based alerting and monitoring system.

• Incident Management & Communication

Handle support tickets based on defined priorities and SLAs.

Provide continuous status updates and resolution feedback to the Support Lead and stakeholders.

Support internal and external stakeholders via email, MS Teams, and ticketing systems.

Participate in on-call rotation and support activities outside of standard office hours.

• Cloud & Platform Support

Support cloud-native services running on Azure (AKS, Azure Functions, Azure Service Bus).

Investigate issues related to containerized workloads, messaging, and event-driven systems.

Monitor system health, performance, and availability in collaboration with DevOps teams.

• Database & Data Investigation

Troubleshoot data-related issues using PostgreSQL.

Write and execute SQL queries to investigate incidents and validate data integrity.

Assist with identifying data inconsistencies, performance issues, and transactional errors.

• Quality, Documentation & Continuous Improvement

Maintain and update support documentation, runbooks, and customer alerts.

Contribute to knowledge base articles and known-issue documentation.

Participate in post-incident reviews and recommend preventive or corrective actions.

• Cross-Team Collaboration

Work closely with Engineering, QA, DevOps, Architecture, and Product teams.

Participate in daily stand-ups, incident reviews, and technical discussions.

Support training sessions and knowledge transfer activities to improve overall support readiness.

Required Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 4+ years of experience in Software Support, Application Support, or Software Engineering roles.
• Excellent written and spoken English is required.
• Strong experience troubleshooting .NET Core/.NET applications and Web APIs.
• Solid knowledge of Azure PaaS services, Docker, Kubernetes, and CI/CD pipelines.
• Strong experience with PostgreSQL and SQL-based investigations.
• Experience with secure systems, authentication, and identity providers.

Desired Skills & Experience

• Proven ability to debug complex production issues and drive them to root cause resolution.
• Hands-on experience with RESTful APIs, event-driven systems, and messaging platforms.
• Familiarity with Blazor-based applications and frontend/backend interaction.
• Experience with Git, Jira, and incident/ticket management workflows.
• Fintech or financial systems support experience is a strong plus.

Soft Skills

• Excellent communication skills with a strong customer and service mindset.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Dynamic, proactive, and motivated team player.
• Comfortable working in high-pressure, production-support environments.

#LI-DNI

What You’ll Do:

You will be a key member of the Infrastructure Operations team, a group responsible for the uptime, reliability, and strategic growth of CoreWeave's physical data center footprint. You will work closely with fellow engineers, data center operations technicians, and management to ensure our facilities meet the highest standards of performance and availability.

About the role: In this role, you will oversee the day-to-day infrastructure operations of our data center facilities, ensuring the robust performance of all mechanical, electrical, and plumbing (MEP) systems. Your responsibilities will include managing preventative and corrective maintenance programs, engaging with colocation vendors to enforce SLAs, and acting as a technical resource during incident response and resolution. You will be a critical voice in ensuring our physical infrastructure scales seamlessly to support CoreWeave's rapid growth, translating hands-on experience into operational excellence.

Who You Are:

• 5+ years of hands-on experience in critical facility operations, with direct experience managing or operating a data center.
• Strong technical understanding of data center MEP infrastructure, including electrical distribution, mechanical cooling systems, and building management/automation systems (BMS/EPMS).
• Demonstrated experience writing and reviewing Root Cause Analysis (RCA) documents for critical incidents.
• Proficiency in analyzing data center redundancy configurations (N, N+1, 2N) and identifying operational risks.
• Familiarity with industry standards and codes such as NEC, NFPA, IEEE, and ASHRAE.
• Experience participating in maintenance, upgrades, and expansions of live data center environments.
• Willingness to travel up to 40% and participate in an on-call rotation for emergency response.

Preferred:

• Experience with data center design or the commissioning (Cx) of critical facilities.
• Experience managing maintenance programs through a preventative maintenance system (CMMS).
• History of successfully insourcing or outsourcing specific maintenance tasks based on operational needs.

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You love solving complex problems within critical environments and thrive on ensuring everything runs smoothly.
• You’re curious about how to maintain stability and operational excellence amidst rapid scale and technological evolution.
• You’re an expert in hands-on data center operations, translating past experiences (including those middle-of-the-night calls) into proactive improvements.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $143,000 to $191,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

We are looking for a detail-oriented Software QA Automation Engineer to join our team. In this role, you will be responsible for building and maintaining automated test scripts that ensure the quality, reliability, and performance of our applications. You will collaborate closely with developers, QA team members, and product managers to deliver high-quality software in a fast-paced environment.

Responsibilities: 

• Develop, maintain, and execute automated test scripts for web, API, and/or mobile applications. 

• Collaborate with QA engineers, developers, and product managers to ensure adequate test coverage for new and existing features. 

• Participate in Agile ceremonies including sprint planning, standups, and sprint reviews to understand product requirements and testing needs. 

• Identify, document, and track software defects with clear, reproducible steps. 

• Perform regression, functional, and exploratory testing using both automation and manual testing approaches as needed. 

• Contribute to the design and improvement of automation frameworks and QA processes. 

• Support continuous integration and deployment pipelines by integrating automated testing into CI/CD workflows. 

Position Requirements: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 

• 5+ years of hands-on experience in software testing and automation. 

• Familiarity using AI tools as part of the automation process (Cursor preferred). 

• Proficiency in one or more programming or scripting languages such as TypeScript, Java, Python, JavaScript, or C#. 

• Experience with test automation tools such as Playwright, Cypress, Selenium, or Appium. 

• Experience with API testing tools such as Postman, RestAssured, or similar technologies. 

• Knowledge of CI/CD tools and version control systems such as Git, Jenkins, GitHub Actions, or GitLab CI. 

• Strong understanding of software testing methodologies, QA best practices, and Agile development processes. 

• Strong analytical and problem-solving skills with attention to detail. 

Preferred Qualifications:

• Experience with performance or load testing tools such as JMeter, Gatling, or Locust. 

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform. 

• Basic understanding of containerization technologies such as Docker or Kubernetes. 
• ISTQB or equivalent QA certification. 

Senior AI Quality Assurance Engineer

Role Overview

An AI Quality Assurance Engineer ensures the accuracy, reliability, and compliance of AI systems and models before deployment. This role is critical for validating AI-driven applications, detecting defects, and safeguarding against risks such as bias, hallucinations, and non-deterministic behavior. The position involves designing robust test strategies for machine learning models and collaborating with data scientists, ML engineers, and product teams to maintain high-quality standards.

Key Responsibilities

· Testing & Validation

o Develop and execute comprehensive test plans for AI models and systems.

o Perform manual and automated tests to validate AI functionality under various scenarios.

o Conduct bias detection, edge-case testing, and stress testing for AI models.

· Automation & Tools

o Design and implement automated testing frameworks for AI workflows.

o Utilize AI-powered QA tools and self-healing test scripts to improve efficiency.

· Compliance & Governance

o Ensure AI systems adhere to ethical guidelines, regulatory standards, and internal policies.

o Maintain documentation such as Generative AI Bill of Materials (BoM) for transparency and audits.

· Collaboration

o Work closely with ML engineers, data scientists, and product managers to resolve defects.

o Participate in code reviews and contribute to continuous improvement initiatives.

· Monitoring & Reporting

o Analyze test results, identify defects, and track quality metrics.

o Provide risk assessments and recommendations for AI deployments.

Required Skills & Qualifications

· Education: Bachelor’s in Computer Science, Software Engineering, or related field.

· Experience:

o 3–7 years in QA, with at least 2 years in AI/ML testing.

o Familiarity with non-deterministic testing and AI-specific QA challenges.

· Technical Expertise:

o Proficiency in Python and testing frameworks (e.g., PyTest, Selenium).

o Knowledge of ML frameworks (TensorFlow, PyTorch) and MLOps tools.

o Experience with CI/CD pipelines and cloud platforms (AWS, Azure, GCP).

· Soft Skills:

o Strong analytical and problem-solving abilities.

o Excellent communication and collaboration skills.

Preferred Skills

· Understanding of ethical AI principles and bias testing.

· Familiarity with low-code/no-code automation tools and AI-driven QA platforms.

· Knowledge of regulatory compliance for AI systems.

#LI-DNI

#LifeAtBottomline

About us:

Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.

Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.

We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.

About the role:

As a Data Analyst, your role will encompass:

• Conducting projects to accompany the transformation of your clients’ businesses through the effective collection, processing, and visualisation of data
• Extracting valuable insights from our clients’ marketing-related data sources.
• Designing dashboards for marketing decision-making while taking into account the business needs
• Accompanying our clients in the conception and implementation of data architectures and data pipelines, from collection to monitoring.
• Actively contributing to the expertise level and competencies of the Data & Analytics team
• Closely collaborate with the other divisions (Media & Activation, Creation, Consulting, Data Science and Data Engineer) to provide comprehensive services to your clients

Qualifications

Having an academic level of education (Bachelor or Master), in a data-driven working environment, you have experience or have knowledge in :

• A minimum of 1 year of work experience in a data-driven working environment
• 1 or more data collection (Google Analytics, Adobe Analytics, SQL database, CRM database, transactional data)
• 1 or 2 programming languages among SQL, Python and/or R.
• Must have extensive experience in either Tableau or Power BI. Experience in both is preferred but not essential.

Ideally, you have the knowledge or take interested in one or more of the following technologies:

• 1 Google Cloud Platform resource (Big Query, Google Cloud Storage) or its equivalent in Azure or AWS
• You know how to connect to an API through the knowledge of the different authentication method (OAuth, HTTP Basic, API key)
• 1 advertising tool, linked to tracking and/or analytics in a marketing context (Google Analytics, Adobe Analytics, DMP, DSP, Adservers, DV 360…)
• 1 ETL tool (Airflow, Dataiku, Dataflow, Dataprep…)
• 1 web application (R-Shiny, Python Flask) that you have industrialized

As a bonus, you have:

• Basic knowledge of statistics
• Basic knowledge of machine learning and data engineering

Why you should join us

• Artefact is the place to be: come and build the future of marketing
• Progress: every day offers new challenges and new opportunities to learn
• Culture: join the best team you could ever imagine
• Entrepreneurship: you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!

Come join us!

Artefact is a new generation of data service providers specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.

The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner…

What you will be doing?
As a Data Engineer, your role involves crafting and maintaining robust data pipelines, utilising Python and SQL, to ensure efficient extraction, transformation, and loading (ETL) of data.

Your responsibilities will include:

• Data Pipeline Development: Building and optimising data pipelines to facilitate seamless data flow across systems and platforms.
• Database Management: Managing databases, ensuring their integrity, and implementing data storage and retrieval solutions.
• Cloud Services Integration: Leveraging cloud services such as MS Azure, GCP, and AWS to architect and deploy scalable data solutions.
• Machine Learning Integration: Collaborating with teams to integrate machine learning models into data pipelines for enhanced data processing.
• Utilising Spark & Kafka: Implementing and working with Spark and Kafka for real-time data processing and analytics.

What we are looking for?

• Proficiency in Python, SQL, and database management.
• Experience with Data Pipelines ETL, Cloud Services (MS Azure, GCP preferred), ML Modeling, Spark & Kafka.
• Proven problem-solving skills and a solution-oriented mindset.
• Excellent communication skills to collaborate effectively within teams and with stakeholders.
• Strong business acumen with an interest in business-facing roles.
• Adaptability and a start-up mentality to thrive in a dynamic environment.
• Candidates with similar skill sets and experiences have excelled in technology firms or consultancy firms.
• Successful candidates often possess Computer Science, Electronics, and Communication Engineering degrees.