The IT Support & Service Desk Technician provides on-site and remote technical support for end-users, prepares and deploys laptops for new hires, and helps maintain a small but accurate IT inventory. 

​This role Reports to the IT Manager and works closely with both local and remote teams to ensure smooth day‑to‑day IT operations. 

Responsibilities:

• End-User Support: Provide on-site and remote technical support for end-users on Windows and macOS devices, including basic network and printer troubleshooting. 

• Service Quality & Response: Monitor and work IT service desk/ticket queues, ensuring timely response, clear communication, and accurate documentation of issues and resolutions. 

• Incident Management: Log and track service requests and incidents using a ticketing system, ensuring timely resolution and communication with end-users. 

• Endpoint Provisioning & Setup: Prepare, configure, and deploy laptops and peripherals for new hires (accounts, standard software, security tools, and access). 

• IT Equipment Logistics & Delivery: Ship, receive, and process IT equipment (new gear, returns, replacements), ensuring items are tested, labeled, and recorded in inventory. 

• Asset & Inventory Management: Maintain and update IT asset and inventory records for laptops and accessories, including check-in/check-out and lifecycle updates. 

• User Account Administration: Assist with user account management (password resets, access requests, and basic permissions changes) following established procedures. 

• Issue Escalation & Coordination: Escalate complex technical issues to senior IT staff or vendors when needed and follow through to resolution. 

• Technical Troubleshooting & Problem Solving: Diagnose and troubleshoot technical issues and escalate complex problems to the next level of support and follow through to resolution. 

• Documentation & Knowledge Management: Contribute to and use internal documentation and knowledge base articles for common issues and standard setups. 

• Office Moves & Workstation Setup: Support small office moves or changes (desk moves, basic cabling, workstation setup). 

• Security Awareness & Compliance Support: Ensure day-to-day adherence to IT security policies in endpoints, assist in basic user access management, and reinforce security best practices with end-users (e.g., phishing, device hygiene). 

• User Training & Onboarding Support: Provide basic training for end‑users on how to use their devices and standard business applications, especially during onboarding.  

• Conference Room Support: Provides hands-on support for conference rooms, including setup, testing, and troubleshooting of AV equipment, video conferencing systems, and room technology. Ensures meetings start on time, assists users with connectivity or presentation issues, and proactively maintains room readiness. 

• Vendor Coordination: Liaise with external service providers for hardware warranty claims, repairs, and simple procurement requests as directed by the IT Manager. 

• Collaboration with Remote IT Teams: Collaborate with remote IT support team members to coordinate IT onboarding and offboarding tasks and ensure consistent standards across locations. 

Position Requirements:  

• 1-3 years of experience IT support, help desk, or service desk role (internship or similar experience acceptable for junior candidates). 

• Strong troubleshooting skills for Windows 11 and macOS workstations, common business applications, and basic network connectivity. 

• Experience using a ticketing system for tracking support requests and documenting work. 

• Familiarity with remote support tools (remote desktop, screen sharing, or similar). 

• Comfortable managing a small hardware inventory and keeping records organized and up to date. 

• ​Excellent customer service, communication, and teamwork skills, with the ability to support non-technical users. 

• Strong organizational skills and the ability to prioritize and complete tasks on time in a fast-paced environment. 

• Ability to work independently and in a team environment. 

Nice-to-have qualifications:

• Experience in a hybrid environment with both on-site and remote staff. 

• Basic knowledge of identity and access management (mainly Microsoft 365 and SSO/MFA tools). 

• Relevant certifications such as CompTIA A+, Network+, or similar. 

• Knowledge of IP Telephony technology and Conference Room systems is also a plus. 

Physical Requirements:

• Ability to lift and carry computer equipment and boxes weighing up to 50 lbs independently, as needed. 

• Sufficient manual dexterity to work with tools, cabling, and small connectors and parts, and to operate a keyboard and mouse. 

We are looking for a detail-oriented Software QA Automation Engineer to join our team. In this role, you will be responsible for building and maintaining automated test scripts that ensure the quality, reliability, and performance of our applications. You will collaborate closely with developers, QA team members, and product managers to deliver high-quality software in a fast-paced environment.

Responsibilities: 

• Develop, maintain, and execute automated test scripts for web, API, and/or mobile applications. 

• Collaborate with QA engineers, developers, and product managers to ensure adequate test coverage for new and existing features. 

• Participate in Agile ceremonies including sprint planning, standups, and sprint reviews to understand product requirements and testing needs. 

• Identify, document, and track software defects with clear, reproducible steps. 

• Perform regression, functional, and exploratory testing using both automation and manual testing approaches as needed. 

• Contribute to the design and improvement of automation frameworks and QA processes. 

• Support continuous integration and deployment pipelines by integrating automated testing into CI/CD workflows. 

Position Requirements: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 

• 5+ years of hands-on experience in software testing and automation. 

• Familiarity using AI tools as part of the automation process (Cursor preferred). 

• Proficiency in one or more programming or scripting languages such as TypeScript, Java, Python, JavaScript, or C#. 

• Experience with test automation tools such as Playwright, Cypress, Selenium, or Appium. 

• Experience with API testing tools such as Postman, RestAssured, or similar technologies. 

• Knowledge of CI/CD tools and version control systems such as Git, Jenkins, GitHub Actions, or GitLab CI. 

• Strong understanding of software testing methodologies, QA best practices, and Agile development processes. 

• Strong analytical and problem-solving skills with attention to detail. 

Preferred Qualifications:

• Experience with performance or load testing tools such as JMeter, Gatling, or Locust. 

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform. 

• Basic understanding of containerization technologies such as Docker or Kubernetes. 
• ISTQB or equivalent QA certification. 

Liaison International is a rapidly growing Information Technology company that is the leading provider of centralized and non-centralized enrollment systems of applicants in the health professions, colleges and universities. Each year we process over two million applications, supporting software solutions for every stage of applying from student recruitment to managing admissions. In Customer Service, we help applicants with any questions or problems they have with our Central Application Service (CAS) via phone, email and chat.   

We are a work hard play hard environment. We are geared towards helping where it really matters. In return we expect that our employees to bring a strong work ethic and focus on job knowledge, productivity and quality of work. 

Training:

We will teach you how our Central Application Service (CAS) works for Liaison. We will explain how all the component parts of Liaison work together to provide the best application service in the industry.  We support over 90 CASs, but in our 2-week training we will teach 3-4 of our regular CASs. During training, there will be 3 knowledge checks (two during the training, and one final).  These knowledge checks are open book.  It is required that you pass these with, at least, and 80% score.  If you do not pass on the first attempt, a second attempt will be allowed.  If the second attempt is not passed, you will be removed from the training program.   

100% Attendance is expected during the duration of training.   

With employee experience we will train you in new CASs throughout the year. We also teach you to use our internal tools that are necessary to support our applicants. We also provide regular 1 on 1 coaching with your team leads to support you once you are out of training. 

Hours: 

We are open 24/7. However, when you start, your hours will be Monday-Friday, 9AM-5:30 PM EST (4:00PM-12:30AM Beirut Time), handling phone calls and emails.  After 3 months, you might get the opportunity to bid on other shifts, including late shifts and weekends. You will also get the opportunity to bid on Chat and Email shifts (No Phone).   

In October – early December, there is an expanded opportunity to work later shifts and weekends.  There may also be OT available throughout the year (as business needs dictate) but specifically during October - December.  During this busy timeframe, time off requests may be more limited as this is our busiest season, but we make accommodations as we can. 

Job Description: 

An Admissions Representative for the Centralized Application Services (CAS} department is the front-line communicator with all applicants and is responsible for best-in-class service via telephone, e­ mail, and chat. 

Accountabilities:

• Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast- paced, call center environment. 

• Maintain accurate records of call data in CRM system 

• Meets quantitative and qualitative standards as set by department 

• Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries 

Position Requirements: 

• Bachelor's degree strongly preferred 

• 2-4 years in a customer service role 

• Demonstrated experience with MS Office Suite and web-based information sources 

• Strong interpersonal, written, and verbal communication skills 

• Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity 

• Ability to advocate for applicants and clients 

• Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi­ product environment 

• Demonstrated ability to learn quickly between different roles and new responsibilities 

• Understanding of admissions and application process a positive 

• Reliable transportation to the office 
  
  
• This is mainly an in-office position (to be confirmed) 

As a core member of the Software Development team, the full stack software developer has experience leading a scrum team.  This experienced developer will have primarily responsible for the design and development of software solutions to build and optimize highly scalable, web‐based multi‐tenant applications used by national educational associations and institutions of higher learning including numerous colleges and universities. 

Responsibilities:

• Design and develop enterprise grade, high‐volume web applications platforms and state of the art technical solutions leveraging Java and JEE platform technologies.
• Participate in design discussions and solution design sessions with product management and software development teams to shape new product features and platform capabilities.
• Develop and support REST APIs and business logic using Java, Spring, Hibernate/Spring JPA and SQL Server.
• Develop and support web user interfaces using JavaScript Frameworks, e.g. Angular, React.
• Contribute to evaluation, prototyping and selection of software solutions that will improve our technology infrastructure.
• Make recommendations to enhance the performance and scalability of our flagship products.
• Develop unit tests and API integration tests to maximize code coverage in accordance with the software test pyramid.
• Apply Test Driven Development practices and software quality measurement tools to the improve quality of delivered software.
• Foster and support a culture of innovation and excellence in the engineering organization.

Position Requirements:

• Bachelor's degree in Computer Science, Management Information Systems, Engineering or an IT related discipline, or its equivalent plus 3 years of related experience.
• Very high proficiency with server-side Enterprise Java (8 + versions and its features like Steam API, Lambda expressions, Functional interfaces, and Method references, etc.), Spring and Hibernate frameworks.
• Experience with at least 2 to 3 project implementations in one or more Spring framework modules: Spring MVC, Spring Security, and Spring Integration frameworks.
• Experience in developing RESTful API and Web Services.
• Experience developing web user interfaces using JavaScript Frameworks, e.g. Angular, React.
• High proficiency with Agile software development methodology.
• Experience working with in office, remote and offshore development teams
• Strong working knowledge of Git and GitHub code management tools
• Experience working collaboratively with DevOps to setup and monitor CI/CD pipelines using automated software build tools like Jenkins
• Solid understanding of enterprise software development design patterns and anti‐
• Advanced knowledge of Microsoft SQL Server and no‐SQL databases, such as Mongo DB.
• Experience from Test-Driven Development.
• Ability to work well independently, multitask and handle change.
• Excellent written and verbal communication skills.