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Senior Pricing and Monetization Manager
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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About the Role
Our Product Pricing & Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto's full product suite.
We're looking for a Senior Pricing and Monetization Manager to focus across our platform. portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You'll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.
What You'll Do
- Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.
- Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.
- Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.
- Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.
- Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.
- Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.
What We're Looking For
- Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS
- Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.
- An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in Claude.ai, Claude Code, and Cursor.
- A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.
- Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.
- Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.
- Clear, concise communicator, able to distill complex ideas for any audience
- Thrives in fast-moving environments; able to pivot quickly and manage competing priorities
- Curious, growth-oriented, and genuinely passionate about pricing
Nice to Have
- Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.
- Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques.
- Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.
- Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop
Compensation
Our cash compensation amount for this role is targeted at $152,000 - $180,000/yr in Denver, Phoenix, and Atlanta, and $180,000 - $218,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
#LI-Hybrid
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
Ready to apply?
Apply to Gusto, Inc.
Partner Account Executive
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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
What is GustoPro?
GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro
About The Role
As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.
Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.
You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.
The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.
We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.
Here's what you'll do day-to-day
- Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
- Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
- Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
- Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
- Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
- Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
- Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
- Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
- Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
- Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
- Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
- Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
- Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.
Here's what we're looking for
- 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
- 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
- A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
- Experience and comfort working quick sales cycles (60–90 days average).
- Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
- Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
- Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
- Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
- Ability to quickly learn our product so you are credible with prospects and partners alike.
- Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
- Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).
Compensation
Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
Ready to apply?
Apply to Gusto, Inc.
Associate Fleet Operations Specialist
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Mission Statement: The Associate Fleet Operations Specialist supports the business to ensure the fleet is ready to be deployed and safe to operate on public roads. Reporting to the Fleet Management Supervisor, the Associate Fleet Operations Specialist communicates between Autonomous Vehicle (AV) Testing Operations, Test Engineering, and Engineering teams for daily utilization of AV Fleet resources. Key responsibilities include facilitating fleet readiness activities such as ensuring repairs, maintenance, and updates are conducted safely and promptly, along with keeping cross-functional stakeholders informed. This position requires strong communication skills, attention to detail, and a commitment to maintaining high safety standards and operational efficiency at all times.
What You’ll Be Doing:
- Input and track daily vehicle scheduling/rotation/planning in support of all fleet operations
- Perform maintenance work order creation, inspection documentation and logging
- Utilize Fleetio, Jira, Slack and various G Suite applications to support fleet operations
- Review vehicle statuses, flag out of service units, assign and/or escalate work orders
- Multi-site logistics coordination scheduling vehicle pickups/drop-offs for service and repair
- Multi-site support of R&D/Test operations via pack/ship of hardware or special project equipment
- Multi-site inventory management duties such as stockroom/parts organization and supply orders
- Author, update, and maintain documentation/databases related to fleet readiness and repair
- Facilitate and create SOP’s, checklists, and internal service bulletins
- Document technical notes, flag real-time AV events, and support triage/resolution processes
- Incident response actions to include documentation, manual vehicle retrieval, and team coord/handoff (Legal, Safety, Calibration, etc.)
- Maintain in-vehicle camera monitoring systems via functionality verification and troubleshooting
- Work with vendors to draft purchase requisitions for parts, repairs, towing, logistics, etc.
- Provide field support as needed for AV recovery
- Flexibility to work days, nights, and/or weekends
- Ability to pass a DOT physical
What We’re Looking For:
- 2+ years of experience in the automotive industry or similar fleet logistics
- Ability to properly follow specific instructions and learn tasks quickly
- Ability to think logically/demonstrated problem-solving skills
- Strong and proven organizational/time management skills
- Strong communication and interpersonal skills
- Detailed-oriented mindset focused on safety
- Strong focus on continuous improvement
- High degree of self-motivation
- Flexible and creative thinking
- Valid driver's license required
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and frequently walk for long periods; walk; crouch; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.
Working Environment
The work environment is a temperature-controlled garage environment and uses various hand tools, power tools, diagnostic equipment, a manual pallet jack, binders, bungees, and straps, a computer, a telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of a garage. The employee may encounter frequent interruptions throughout the workday. While performing the duties of this job, the employee is occasionally exposed to various outside weather conditions, road conditions, and pedestrian traffic. The employee is regularly exposed to mechanical and computer parts. The employee is occasionally exposed to fumes and/or airborne particles. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Ready to apply?
Apply to Motional
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
At Alo our focus is on our employee customer promise, quality and safety. The Site Director is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.
The Site Director is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment.
RESPONSIBILITIES
E-Commerce Fulfillment Operations
- Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
- Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
- Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.
Peak & Capacity Management
- Own peak planning and execution (holiday surges, flash sales, promotional events).
- Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
- Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.
People Leadership & Culture
- Build and lead a high-performing leadership team in a 24/7 or extended-hours
- Drive employee engagement, retention, training, and career development.
- Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.
Technology & Automation
- Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
- Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
- Partner with IT and engineering teams to improve system reliability and throughput.
Continuous Improvement & Execution
- Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
- Analyze fulfillmentKPIs such as units per hour, order cycle time, on-time ship rate, and cost per order.
- Drive root-cause analysis and corrective actions for service failures and customer escalations.
Financial & Performance Ownership
- Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
- Deliver productivity gains and cost-per-order improvements while maintainingservice excellence.
- Track and report site performance to senior leadership with clear action plans.
Cross-Functional Collaboration
- Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
- Act as the primary site contact for executive leadership and third-party logistics partners (3PLs).
QUALIFICATIONS
- Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’spreferred).
- 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
- Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment
- Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
- Strong data-driven decision-making and KPI management skills.
- Experience leading automation, technology, and change initiatives.
- Financial acumen with site-level P&L or budget ownership.
- Strong leadership, communication, and execution focus.
- Distribution/fulfillment center environment with extended hours and peak-season demands.
- Ability to workflexible schedules, including nights, weekends, and holidays.
- Limited travel may be required.
Ready to apply?
Apply to ALO
Staff Engineer, Platform Engineering
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Mission Summary:
As a Staff Engineer within the Platform Engineering team, you will be a hands-on technical leader driving the evolution of Motional's global cloud and hybrid infrastructure. Operating as a senior individual contributor, you'll tackle our hardest platform problems directly — designing systems, creating code, and setting technical direction for initiatives that span multiple teams. Your work will help transform our R&D environment into a hardened, cost-efficient, and scalable commercial backbone, and ensure our internal platforms deliver the developer velocity required for rapid AV deployment.
What you'll be doing:
- Design and build major components of our cloud architecture — including networking, storage, compute abstraction layers. You'll own the technical design end-to-end and create code where it matters most
- Drive technical evolution of our Kubernetes-based developer platform. Identify the highest-leverage improvements to scalability, cost attribution, access control, and developer ergonomics — then design and implement them to reduce configuration complexity and accelerate engineering velocity
- Raise the reliability bar across Platform Engineering. Define and implement standards for SLIs, SLOs, observability, and failover, and partner with peer teams to roll them out across platform-layer services
- Drive FinOps practices — cost visibility, attribution, accountability as well as optimization recommendations
- Design and ship AI-native developer experiences by integrating LLM-powered tooling into CI, build systems, monitoring platforms, and local development workflows to remove friction and boost engineering throughput
What we're looking for:
- Bachelor's or Master's in Computer Science, Engineering, or a related field (or equivalent practical experience)
- 9 years in Software or Infrastructure Engineering, with significant experience in a senior IC capacity
- Deep, expert-level knowledge of Kubernetes internals and ecosystem (Operators (Crossplane, ArgoWorkflow/Airflow, KubeRay), Kubecost/OpenCost, Service Mesh, GitOps and other CNCF projects)
- Proven track record of designing or migrating complex workloads between on-prem data centers and major cloud providers (AWS, GCP, other)
- Experience with Infrastructure-as-Code (Terraform/CloudFormation, Terraform Cloud/Spacelift/Atlantis) and advanced observability tooling (OpenTelemetry, Prometheus/VictoriaMetrics, Grafana, Datadog)
- Expert in architecting AI-driven operations, leveraging LLMs and agentic workflows to automate incident response, predictive scaling, and intelligent system observability
- Demonstrated ability to influence technical roadmaps across an entire engineering organization and mentor senior technical staff
Bonus points (not required):
- Proven expertise in CI/CD orchestration, build systems (Bazel, RBE), frameworks
- Prior experience with large-scale machine learning training pipelines
- Experience leading technical projects in a globally distributed team
- Open-source contributions to Kubernetes, observability, or infrastructure tooling ecosystems
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Ready to apply?
Apply to Motional
Staff Engineer, Platform Engineering
Share this job
Mission Summary:
As a Staff Engineer within the Platform Engineering team, you will be a hands-on technical leader driving the evolution of Motional's global cloud and hybrid infrastructure. Operating as a senior individual contributor, you'll tackle our hardest platform problems directly — designing systems, creating code, and setting technical direction for initiatives that span multiple teams. Your work will help transform our R&D environment into a hardened, cost-efficient, and scalable commercial backbone, and ensure our internal platforms deliver the developer velocity required for rapid AV deployment.
What you'll be doing:
- Design and build major components of our cloud architecture — including networking, storage, compute abstraction layers. You'll own the technical design end-to-end and create code where it matters most
- Drive technical evolution of our Kubernetes-based developer platform. Identify the highest-leverage improvements to scalability, cost attribution, access control, and developer ergonomics — then design and implement them to reduce configuration complexity and accelerate engineering velocity
- Raise the reliability bar across Platform Engineering. Define and implement standards for SLIs, SLOs, observability, and failover, and partner with peer teams to roll them out across platform-layer services
- Drive FinOps practices — cost visibility, attribution, accountability as well as optimization recommendations
- Design and ship AI-native developer experiences by integrating LLM-powered tooling into CI, build systems, monitoring platforms, and local development workflows to remove friction and boost engineering throughput
What we're looking for:
- Bachelor's or Master's in Computer Science, Engineering, or a related field (or equivalent practical experience)
- 9 years in Software or Infrastructure Engineering, with significant experience in a senior IC capacity
- Deep, expert-level knowledge of Kubernetes internals and ecosystem (Operators (Crossplane, ArgoWorkflow/Airflow, KubeRay), Kubecost/OpenCost, Service Mesh, GitOps and other CNCF projects)
- Proven track record of designing or migrating complex workloads between on-prem data centers and major cloud providers (AWS, GCP, other)
- Experience with Infrastructure-as-Code (Terraform/CloudFormation, Terraform Cloud/Spacelift/Atlantis) and advanced observability tooling (OpenTelemetry, Prometheus/VictoriaMetrics, Grafana, Datadog)
- Expert in architecting AI-driven operations, leveraging LLMs and agentic workflows to automate incident response, predictive scaling, and intelligent system observability
- Demonstrated ability to influence technical roadmaps across an entire engineering organization and mentor senior technical staff
Bonus points (not required):
- Proven expertise in CI/CD orchestration, build systems (Bazel, RBE), frameworks
- Prior experience with large-scale machine learning training pipelines
- Experience leading technical projects in a globally distributed team
- Open-source contributions to Kubernetes, observability, or infrastructure tooling ecosystems
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Ready to apply?
Apply to Motional
Staff Engineer, Platform Engineering
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Mission Summary:
As a Staff Engineer within the Platform Engineering team, you will be a hands-on technical leader driving the evolution of Motional's global cloud and hybrid infrastructure. Operating as a senior individual contributor, you'll tackle our hardest platform problems directly — designing systems, creating code, and setting technical direction for initiatives that span multiple teams. Your work will help transform our R&D environment into a hardened, cost-efficient, and scalable commercial backbone, and ensure our internal platforms deliver the developer velocity required for rapid AV deployment.
What you'll be doing:
- Design and build major components of our cloud architecture — including networking, storage, compute abstraction layers. You'll own the technical design end-to-end and create code where it matters most
- Drive technical evolution of our Kubernetes-based developer platform. Identify the highest-leverage improvements to scalability, cost attribution, access control, and developer ergonomics — then design and implement them to reduce configuration complexity and accelerate engineering velocity
- Raise the reliability bar across Platform Engineering. Define and implement standards for SLIs, SLOs, observability, and failover, and partner with peer teams to roll them out across platform-layer services
- Drive FinOps practices — cost visibility, attribution, accountability as well as optimization recommendations
- Design and ship AI-native developer experiences by integrating LLM-powered tooling into CI, build systems, monitoring platforms, and local development workflows to remove friction and boost engineering throughput
What we're looking for:
- Bachelor's or Master's in Computer Science, Engineering, or a related field (or equivalent practical experience)
- 9 years in Software or Infrastructure Engineering, with significant experience in a senior IC capacity
- Deep, expert-level knowledge of Kubernetes internals and ecosystem (Operators (Crossplane, ArgoWorkflow/Airflow, KubeRay), Kubecost/OpenCost, Service Mesh, GitOps and other CNCF projects)
- Proven track record of designing or migrating complex workloads between on-prem data centers and major cloud providers (AWS, GCP, other)
- Experience with Infrastructure-as-Code (Terraform/CloudFormation, Terraform Cloud/Spacelift/Atlantis) and advanced observability tooling (OpenTelemetry, Prometheus/VictoriaMetrics, Grafana, Datadog)
- Expert in architecting AI-driven operations, leveraging LLMs and agentic workflows to automate incident response, predictive scaling, and intelligent system observability
- Demonstrated ability to influence technical roadmaps across an entire engineering organization and mentor senior technical staff
Bonus points (not required):
- Proven expertise in CI/CD orchestration, build systems (Bazel, RBE), frameworks
- Prior experience with large-scale machine learning training pipelines
- Experience leading technical projects in a globally distributed team
- Open-source contributions to Kubernetes, observability, or infrastructure tooling ecosystems
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Ready to apply?
Apply to Motional
Director, AV Testing Operations
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Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.
Mission Summary:
The Director of AV Testing Operations is a senior leader responsible for shaping and executing the vision, strategy, and performance of Motional’s global test operations. Reporting to the Senior Director of Operations, this role drives the safe, reliable, and efficient operation of Motional’s AV testing and commercial fleet. This role is responsible for addressing any fleet resource bottlenecks, rapidly implementing required hardware changes and managing daily requirements of fleet systems for operational readiness. As a strategic leader, you will oversee cross-functional teams, establish scalable operational frameworks, and build strong partnerships across engineering, program management, and fleet operations. You will champion a culture of safety, accountability, and innovation while ensuring that Test Operations directly enables Motional’s roadmap toward commercialization and a driverless future.
What You’ll Be Doing:
- Strategic Leadership: Define and execute the long-term vision for Test Operations, aligning resources, people, and processes with company objectives and commercialization milestones.
- Strategic Roadmap: Define and execute the global fleet strategy, ensuring infrastructure and resources are positioned for market expansion.
- Organizational Oversight: Lead, develop, and inspire a multi-level organization of managers, supervisors, and operators across multiple test sites, ensuring growth, accountability, and performance at every level.
- Operational Excellence: Establish and refine policies, SOPs, and key performance metrics that ensure safety, efficiency, and reliability of all testing activities.
- Executive Collaboration: Partner closely with senior leaders in engineering, safety, and product to ensure seamless integration of vehicle testing into Motional’s development and deployment lifecycle.
- People Development: Build and sustain talent pipelines, mentor emerging leaders, and implement workforce strategies that support long-term growth and retention.
- Innovation & Efficiency: Champion continuous improvement by deploying new tools, technologies, and operational models that enhance scalability and cost-effectiveness.
- Cross-Functional Engagement: Represent Test Operations in executive forums, customer demos, regulatory engagements, and strategic initiatives such as new market entries and partnerships.
- Data-Driven Innovation: Integrate and utilize data driven analytics to transform fleet maintenance from reactive to proactive, enhancing overall vehicle lifecycle value.
- Regulatory Compliance: Ensure all fleet operations meet or exceed global safety standards and local regulatory requirements for autonomous vehicle deployment.
- Cultural Leadership: Drive a culture rooted in safety, accountability, and collaboration while embodying Motional’s values.
What We’re Looking For:
- 10+ years of progressive leadership experience in operations, test engineering, program management, or related technical domains, including at least 5 years in a senior leadership (Director or above) capacity.
- Demonstrated ability to thrive in ambiguity, balancing operational planning with tactical execution
- Demonstrated success leading large, distributed teams in a complex technical or R&D environment.
- Strong track record of influencing across executive leadership, building cross-functional alignment, and delivering results at scale.
- Expertise in performance management, organizational design, and workforce development.
- Proven ability to implement strategic initiatives that drive measurable improvements in safety, quality, and efficiency.
- Exceptional executive communication, public speaking, and stakeholder management skills.
- Bachelor’s degree required; advanced degree preferred (Engineering, Operations Management , or related field).
- One of the following certifications in; PMP, PgMP, CSM, ISO 9001/45001, CSM (Preferred).
- Flexibility to travel domestically up to 25%.
Bonus points (not required):
- Experience in the Autonomous Vehicle or Automotive industry.
- Familiarity with AV-specific hardware stacks (Lidar, Radar, Cameras) and calibration workflows.
- Direct experience with ISO 26262 (Functional Safety) or developing Safety Management Systems (SMS).
- Experience with DOT, NHTSA, or state-level DMV regulators.
Physical Demands & Working Environment:
This role requires the ability to interface with both office and field environments. While primarily office-based, the Director of AV Testing Operations may be present at test facilities, requiring the ability to safely operate and ride in autonomous vehicles, oversee vehicle inspections, and engage in field operations as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This role is based in our Las Vegas office and requires in-office days each week.
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Ready to apply?
Apply to Motional
Mission Summary:
As a Principal Engineer within the Platform Engineering group, you will serve as the primary architect for Motional’s global cloud and hybrid infrastructure. Your mission is to evolve our current R&D environment into a hardened, cost-efficient, and scalable commercial backbone. You will lead the technical strategy for our hybrid cloud migration and ensure our internal frameworks provide the velocity required for rapid AV deployment.
What you’ll be doing:
- Architect and drive the execution of our hybrid cloud strategy. You will design the networking, security, and compute abstraction layers that allow seamless workload mobility between on-premises high-performance computing (HPC) and AWS.
- Serve as the primary architect for our Kubernetes-based developer framework. You will identify and implement core improvements to the framework to enhance scalability, cost tracking and access control, reduce configuration complexity, and increase developer velocity.
- Lead organization-wide initiatives to harden service reliability. You will define the standards for observability, failover strategies, and production-grade stability across all platform-layer services.
- Prototype and deploy GenAI-focused tooling and agents to automate Platform Engineering tasks. This includes leveraging LLMs for automated incident response, predictive infrastructure scaling, and intelligent log analysis.
- Act as the final technical authority for infrastructure decisions, ensuring all new platform services align with long-term scalability and security goals.
What we’re looking for:
- Bachelor's or Master's in Computer Science, Engineering, or a related field (or equivalent practical experience)
- 12+ years in Software or Infrastructure Engineering, with significant experience in a Principal or Architect capacity
- Deep, expert-level knowledge of Kubernetes internals and ecosystem (EKS, Operators (KubeRay, ArgoWorkflow, Airflow), Service Mesh, GitOps)
- Proven track record of designing and migrating complex workloads between on-prem data centers and AWS
- Experience with Infrastructure-as-Code (Terraform/CloudFormation, Terraform Cloud/Spacelift/Atlantis) and advanced observability tooling (OpenTelemetry, Prometheus, Grafana, Datadog)
- Expert in architecting AI-driven operations, leveraging LLMs and agentic workflows to automate incident response, predictive scaling, and intelligent system observability
- Demonstrated ability to influence technical roadmaps across an entire engineering organization and mentor senior technical staff.
Bonus Points (not required):
- Expert-level experience managing and architecting solutions using Equinix datacenter products and services (e.g., Equinix Fabric, Network Edge, Metal) to enable high-speed hybrid cloud connectivity (AWS Direct Connect)
- Prior experience in the Autonomous Vehicle, Robotics, or large-scale IoT/Fleet Management industries.
- Experience leading technical projects in a globally distributed team
- Proven expertise in CI/CD orchestration, build systems (Bazel), frameworks
We encourage a hybrid schedule with in-office time at one of our locations in Boston, Pittsburgh, or Las Vegas to support collaboration, or this role can be fully remote.
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Ready to apply?
Apply to Motional
HVAC Technician
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Seeking skilled Heating Ventilation Air Conditioning Technician. The ideal candidate will have a strong background in HVAC/R systems, mechanical knowledge, and experience in service technician roles. This position involves installing, maintaining, and repairing air conditioning systems in commercial and industrial settings. The technician will work closely with HVAC Manager to ensure their HVAC needs are met efficiently and effectively.
Duties
- Install, maintain, troubleshoot, repair and replace heating and air conditioning equipment and systems.
- Perform routine maintenance on HVAC equipment to ensure optimal performance.
- Conduct field service visits to assess and resolve any HVAC deficiencies.
- Collaborate with construction teams on HVAC design and installation projects.
- Utilize mechanical knowledge for equipment repair and maintenance tasks.
- Execute plumbing tasks related to HVAC installations.
- Maintain accurate records of service calls, repairs, and installations.
- Ensure compliance with safety regulations and industry standards.
Qualifications
- 5+ yrs of service technician experience in the HVAC field preferred.
- Strong mechanical knowledge with the ability to read schematics and manuals.
- Experience with electrical and plumbing at a moderate to advanced level.
- Familiarity with multiple refrigeration systems.
- Experience in property maintenance or construction is a plus.
- Proficiency in using tools necessary for diagnostics.
- Previous experience with Chillers, central plant, or boiler systems is preferred.
- Valid driver's license is required for travel to job sites.
- Ability to work independently as well as part of a team.
- Excellent problem-solving skills and attention to detail.
Requirements
- EPA universal
- OSHA 10
- Valid Driver’s License
This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.
#IND123
About Lincoln Property Company
Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com.
All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.
By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.
Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.
Ready to apply?
Apply to Lincoln Property Company
Customer Service Specialist: Las Vegas
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*1-year of restaurant experience required.
Have you personally experienced the varied demands of a food service operation?
Do you love the challenge of thinking on your feet and solving problems in real time?
Is dependability a point of personal pride for you?
If so, read on to learn more about our open CSS role and apply today!
About the Role
As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day to ensure 86 customers are supported whenever a service need arises.
Responsibilities
- Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.
- Communicate with customers and vendors to identify the root cause of an issue.
- Troubleshoot equipment repairs with customers in real time.
- Solve complex problems, both technical and non-technical in nature.
- Coordinate service visits and repairs to ensure optimal customer uptime.
- Utilize data insights and service history to provide consultative feedback to customers.
- Resolve time sensitive tasks in an expeditious manner.
- Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
- Take pride in delivering high quality service and written documentation.
- Grow relationships with our customers and vendors.
- Ensure customer and vendor satisfaction and provide world-class support.
- Champion the voice of the customer in collaboration with other 86 teams.
- Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.
Qualifications
- 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
- At least 1-year of restaurant experience (can be FOH or BOH).
- Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
- Strong organizational skills with the ability to juggle competing priorities.
- Strong analytical and problem solving skills.
- Superb written and verbal customer handling skills.
- High attention to detail.
- Deadline driven.
- Ability to work successfully within a fast-paced, time sensitive environment.
- Strong technical skills (Google Suite, Excel).
- Personal accountability and the ability to self-manage.
- Outside-the-box thinker.
- Flexibility to work scheduled shifts which may include weekend days and some holidays (candidates without this flexibility will not be considered).
- Spanish language proficiency is a plus.
We do not require
- A college degree or high GPA.
- Tools: We’ll provide you with your computer, monitor, and everything you need.
- Startup or tech experience (an aptitude for fast-paced computer-based work is enough).
Compensation & Benefits
- Company-provided equipment (computer; monitor; tools)
- Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
- Flex spending account for family and child care.
- Employee assistance programs.
- 401(k) plan with up to 3% matching.
- Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.
- Regular fun team-building events both virtually and IRL.
- Plus our “Check Please” dining benefit, where the company pays for you to eat at our customers’ restaurants!
Our Company
86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…
Until we came along.
86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.
Our Community
86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers’ restaurants.
We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.
Our Commitment
The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do.
Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.
* If you require reasonable accommodations to participate in our interview process please let us know.
Ready to apply?
Apply to 86 Repairs
Customer Service Specialist: Evenings & Weekends (Las Vegas)
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*This role requires availability for afternoon, evening, and weekend hours.
*1-year of restaurant experience required.
Have you personally experienced the varied demands of a food service operation?
Do you love the challenge of thinking on your feet and solving problems in real time?
Is dependability a point of personal pride for you?
If so, read on to learn more about our open CSS role and apply today!
About the Role
As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering night and weekend hours) to ensure 86 customers are supported whenever a service need arises.
Responsibilities
- Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.
- Communicate with customers and vendors to identify the root cause of an issue.
- Troubleshoot equipment repairs with customers in real time.
- Solve complex problems, both technical and non-technical in nature.
- Coordinate service visits and repairs to ensure optimal customer uptime.
- Utilize data insights and service history to provide consultative feedback to customers.
- Resolve time sensitive tasks in an expeditious manner.
- Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
- Take pride in delivering high quality service and written documentation.
- Grow relationships with our customers and vendors.
- Ensure customer and vendor satisfaction and provide world-class support.
- Champion the voice of the customer in collaboration with other 86 teams.
- Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.
Qualifications
- 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
- At least 1-year of restaurant experience (can be FOH or BOH).
- Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
- Strong organizational skills with the ability to juggle competing priorities.
- Strong analytical and problem solving skills.
- Superb written and verbal customer handling skills.
- High attention to detail.
- Deadline driven.
- Ability to work successfully within a fast-paced, time sensitive environment.
- Strong technical skills (Google Suite, Excel).
- Personal accountability and the ability to self-manage.
- Outside-the-box thinker.
- Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered).
- Spanish language proficiency is a plus.
We do not require
- A college degree or high GPA.
- Tools: We’ll provide you with your computer, monitor, and everything you need.
- Startup or tech experience (an aptitude for fast-paced computer-based work is enough).
Compensation & Benefits
- Company-provided equipment (computer; monitor; tools)
- Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
- Flex spending account for family and child care.
- Employee assistance programs.
- 401(k) plan with up to 3% matching.
- Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.
- Regular fun team-building events both virtually and IRL.
- Plus our “Check Please” dining benefit, where the company pays for you to eat at our customers’ restaurants!
Our Company
86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…
Until we came along.
86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.
Our Community
86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers’ restaurants.
We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.
Our Commitment
The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do.
Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.
* If you require reasonable accommodations to participate in our interview process please let us know.
Ready to apply?
Apply to 86 Repairs