OVERVIEW  

The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse operations. This role ensures the reliability, performance, and continuous improvement of warehouse systems, devices, and automation that enable daily production, inventory movement, picking, packing, shipping, and receiving activities. 

The Manager serves as the primary point of accountability for warehouse technology support, partnering closely with Operations, IT, Engineering, and third-party vendors to maintain a stable, efficient, and technology-enabled warehouse environment. 

RESPONSIBILITIES 

Team Leadership & Management 

• Manage, coach, and develop a team of Warehouse Support Associates, including hiring, onboarding, training, performance management, and scheduling 

• Establish clear expectations, workflows, and service-level standards for warehouse technical support 

• Foster a culture of accountability, collaboration, and continuous improvement 

• Ensure appropriate coverage for on-site and remote support across shifts, weekends, and peak periods 

Warehouse Technology Support Oversight 

• Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including: 

• Handheld scanners, tablets, workstations, printers, and mobile devices 

• Warehouse Management Systems (WMS) and related applications 

• Conveyors, sortation systems, and warehouse automation tools 

• Network connectivity and basic hardware/software troubleshooting 

• Ensure rapid triage, escalation, and resolution of issues that could impact production or safety 

• Monitor system health, recurring issues, and root causes to prevent downtime 

Operations & Cross-Functional Partnership 

• Partner with Warehouse Operations leadership to align technology support with operational priorities and peak demands 

• Collaborate with Corporate IT, Engineering, and vendors on system upgrades, rollouts, maintenance, and issue resolution 

• Act as the warehouse point of contact for technology incidents, planned changes, and improvement initiatives 

QUALIFICATIONS  

Required 

• 5+ years of experience in warehouse operations support, IT support, or technical operations, with at least 2 years in a leadership or supervisory role 

• Hands-on experience supporting warehouse technology, automation, or distribution center systems 

• Strong troubleshooting skills across hardware, software, and basic networking 

• Proven ability to manage and develop hourly or technical support teams in a fast-paced environment 

• Experience with equipment and asset tracking 

• Excellent communication and stakeholder management skills 

Preferred 

• Experience in retail, e-commerce, or high-volume distribution environments 

• Familiarity with WMS platforms, RF systems, conveyor systems, and warehouse automation 

• Experience with ticketing systems, incident management, and performance metrics 

• Project management experience supporting system implementations or upgrades 

• Experience with MDM tools 
• Experience with managing multiple warehouses 

The base salary range for this position is $100,000 - $150,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

At Alo our focus is on our employee customer promise, quality and safety. The Site Director is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.  

The Site Director is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment. 

RESPONSIBILITIES

E-Commerce Fulfillment Operations 

• Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
• Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
• Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.

Peak & Capacity Management 

• Own peak planning and execution (holiday surges, flash sales, promotional events).
• Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
• Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.

People Leadership & Culture 

• Build and lead a high-performing leadership team in a 24/7 or extended-hours
• Drive employee engagement, retention, training, and career development.
• Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.

Technology & Automation 

• Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
• Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
• Partner with IT and engineering teams to improve system reliability and throughput.

Continuous Improvement & Execution 

• Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
• Analyze fulfillmentKPIs such as units per hour, order cycle time, on-time ship rate, and cost per order. 
• Drive root-cause analysis and corrective actions for service failures and customer escalations.

Financial & Performance Ownership 

• Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
• Deliver productivity gains and cost-per-order improvements while maintainingservice excellence. 
• Track and report site performance to senior leadership with clear action plans.

Cross-Functional Collaboration 

• Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
• Act as the primary site contact for executive leadership and third-party logistics partners (3PLs). 

QUALIFICATIONS

• Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’spreferred). 
• 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
• Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment 
• Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
• Strong data-driven decision-making and KPI management skills.
• Experience leading automation, technology, and change initiatives.
• Financial acumen with site-level P&L or budget ownership.
• Strong leadership, communication, and execution focus.
• Distribution/fulfillment center environment with extended hours and peak-season demands.
• Ability to workflexible schedules, including nights, weekends, and holidays. 
• Limited travel may be required.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

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Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.

Mission Summary:

The Autonomous Vehicle (AV) Test Engineering team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology and commercial operations platform through rigorous, system-level testing. Motional is seeking a highly skilled and motivated Senior Automation Test Engineer to join our AV Test Engineering team. In this role, you will lead the design, development, and execution of backend and frontend automation frameworks for our fleet operations platform — the operational backbone of our commercial robotaxi service. You will also lead and mentor a fellow automation engineer, driving best practices and continuous improvement across the team.

What you'll work on:

• Own the architecture, development, and maintenance of scalable backend and frontend test automation frameworks for a fleet operations platform, with a primary focus on backend API and service-level validation.
• Design and execute comprehensive automated test suites covering backend services, APIs, and data pipelines, as well as frontend UI workflows within the operations platform.
• Lead integration testing efforts for third-party APIs and internal services, ensuring reliable end-to-end data flow across fleet management, dispatching, and monitoring systems.
• Develop automation solutions primarily in Python and Go for backend testing, and JavaScript for frontend validation, while proactively adopting new tools and frameworks as the platform evolves.
• Lead, mentor, and collaborate with one automation test engineer, providing technical guidance, code reviews, and support for professional development.
• Partner closely with software engineers and product teams to define test strategies, identify coverage gaps, and establish quality gates within CI/CD pipelines.
• Conduct root-cause analysis on test failures and system defects, driving resolution across backend services and frontend interfaces.
• Contribute to documentation, test plans, and operational frameworks that bring clarity and transparency to the automation testing process for all stakeholders.
  
  

What we're looking for:

• 5+ years in software QA or test automation, with a strong emphasis on backend and API testing.
• Bachelor's degree or higher in Engineering, Computer Science, or a related technical field.
• Technical Expertise:
• Hands-on proficiency in Python and Go for backend test automation, and JavaScript for frontend automation.
• Demonstrated experience designing and building automation frameworks from the ground up for complex, distributed systems.
• Experience with REST/gRPC API testing, service integration validation, and data pipeline verification.
• Experience with CI/CD pipelines and integrating automated quality gates for production-grade software releases.
• Proven ability to lead technical efforts, operate autonomously, and drive cross-functional collaboration.
• Ability and willingness to quickly learn new tools, frameworks, and technologies as the platform and stack evolve.
  
  

Bonus points:

• Experience with autonomous vehicle fleet monitoring, dispatching, or fleet management systems.
• Experience with Uber API or similar ride-hail/transportation platform integration testing.
• Familiarity with cloud telemetry systems or AV data pipelines.
• Experience in a cross-site or global engineering organization.
• Master's degree in a relevant field.

 This role is based in our Las Vegas office and requires in-office days each week.

Mission Summary:

The Autonomous Vehicle (AV) Test Engineering team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing. As an AV Test Engineer, you will take a lead role in the strategy, planning, and execution of comprehensive test campaigns that span perception, planning, and control systems across virtual, closed-course, and public road environments.

Motional is seeking a highly skilled and motivated Senior/Mid-Level AV Test Engineer to join our AV Test Engineering team. You will play a lead role in validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing across virtual, closed-course, and public road environments, with a direct focus on commercial readiness of our robotaxi service.

This role requires a proven technical leader who can guide test development, drive continuous improvements to our infrastructure, and ensure high standards for release readiness and safety assurance as we move towards mass deployment.

What you'll work on:

• Own the planning, design, and execution of comprehensive validation campaigns across Perception, Planning, and Control systems using simulation, SIL, HIL, and on-vehicle environments, specifically targeting scenarios critical for robotaxi service reliability and rider experience.
• Drive test execution and documentation to meet the highest standards, ensuring system compliance with safety-critical standards (ISO26262, ISO21448 (SOTIF)), with an emphasis on Operational Design Domain (ODD) limits and safe fallback behavior.
• Develop, maintain, and enhance robust, scalable test infrastructure and automation frameworks using Python, Shell, and relevant platforms to support high-volume, fleet-wide software rollouts.
• Serve as a technical lead for scenario-based testing (using tools like Applied Intuition) and AV capability campaigns, focusing on testing for end-to-end mission performance and service uptime.
• Service Readiness Validation:
  • Design and execute testing for non-driving features critical to the commercial service, including rider interactions, remote assistance handoffs, fleet operations protocols, and over-the-air (OTA) update verification.
  • Define and track Service Quality Indicators (SQI) and KPIs related to rider experience and operational efficiency during validation.
• Conduct detailed log analysis, support root-cause investigations across AV software and hardware, and utilize CAN-based tools for subsystem verification, particularly diagnosing issues impacting fleet efficiency and customer satisfaction.
• Lead QA review cycles, define release readiness gates for commercial software, represent Test Engineering in cross-functional forums, and mentor junior engineers.

What we're looking for:

• 5+ years in software QA or system testing, specifically within AV, ADAS, robotics, or safety-critical systems.
• Bachelor’s degree or higher in Engineering, Robotics, ECE, Computer Science, or a related technical field.
• Technical Expertise:
• Demonstrated expertise in test strategy, automation, and end-to-end testing for complex mechatronic/autonomous systems.
• Experience planning and executing tests in a simulated environment, both HIL and SIL
• Experience with CI/CD pipelines and integrating quality gates for production-grade software releases.
• Proven ability to lead technical efforts, mentor, operate with minimal oversight, and drive cross-functional alignment with teams like Fleet Operations and Product.

Bonus points:

• Master’s degree in a relevant field.
• Deep familiarity with CAN-based tools (CANalyzer/CANoe) and logging/debugging techniques.
• Working knowledge of industry safety standards (ISO26262, SOTIF).
• Familiarity with AV safety case development or safety validation workflows.
• Experience with robotaxi service features (e.g., in-cabin HMI testing, rider support systems).
• Experience with ROS, cloud telemetry systems, or AV data pipelines.
• Experience in a cross-site or global engineering organization.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Working Environment

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to outside weather conditions, road conditions, and pedestrian traffic.  The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and airborne particles.  The noise level in the environment is low to moderate.

Mission Summary:

The Autonomous Vehicle (AV) Test Engineering team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing. As a Senior AV Test Engineer, you will take a lead role in the strategy, planning, and execution of comprehensive test campaigns that span perception, planning, and control systems across virtual, closed-course, and public road environments.

In this role, you will guide test development efforts across multiple AV subsystems, mentor junior engineers, and drive improvements to our tooling, test infrastructure, and methodologies. You will lead cross-functional initiatives that directly impact release readiness and safety assurance, translating high-level engineering requirements into scalable test plans and measurable quality outcomes. Your work will contribute to iterative development, fault injection analysis, and validation of safety-critical systems that meet the highest standards for reliability and compliance.

Essential Duties:

Technical Leadership & Validation:

• Lead the planning, design, and execution of validation campaigns across simulation, SIL, HIL, and on-vehicle environments, with a focus on perception, planning, and control systems.
• Serve as the technical lead for scenario-based testing, utilizing platforms like Applied Intuition or equivalents for synthetic and re-simulation use cases.
• Lead AV capability campaigns, employing AB Dynamics equipment for system-level validation and performance benchmarking.
• Own the creation and execution of test plans for complex mechatronic and software systems, including drive-by-wire (DBW), braking, steering, and system integrations.

Test Infrastructure & Analysis:

• Develop and maintain robust test infrastructure using Python, Shell, and automation frameworks, ensuring modular, reusable, and scalable test architecture.
• Conduct detailed analysis of logs and system behavior, supporting root-cause investigations across AV software and hardware components.
  
  

Quality Assurance & Compliance:

• Participate in and lead QA review cycles, helping to define entry/exit criteria, regression coverage, and release readiness gates.
• Ensure traceability and compliance by documenting procedures, results, and outcomes using Jira, GitLab, and Confluence.
• Contribute to compliance with safety-critical standards such as ISO26262, ISO21448 (SOTIF), and ISO9001.
  
  

Collaboration & Mentorship:

• Represent the Test Engineering function in cross-functional planning meetings, collaborating closely with perception, planning, controls, and safety teams.
• Mentor and support junior Test Engineers, providing technical guidance and fostering a culture of continuous learning and improvement.
  
  

Strategic Adaptation & Support:

• Continuously adapt and optimize test strategies in response to evolving product requirements, architectural shifts, and real-world findings.
• Support after-hours testing or incident triage as needed by fleet or field operations.
• Travel domestically on occasion to support on-site testing or operational deployments.
• Perform additional duties as assigned.

Required Qualifications:

• Bachelor's degree or higher in Engineering, Robotics, ECE, Computer Science, or a related technical field.
• 5+ years of experience in software QA or system testing, including AV, ADAS, robotics, or safety-critical systems.
• Demonstrated expertise in test strategy, test case development, test execution, and automation for complex mechatronic or autonomous systems.
• Experience leading end-to-end testing across software stacks and physical systems, including SIL, HIL, and real-world deployments.
• Strong analytical skills with proficiency in debugging, log parsing, and root cause analysis.
• Excellent verbal and written communication skills, with the ability to drive cross-functional alignment and effectively report technical findings.
• Proven ability to lead technical efforts, mentor junior engineers, and operate with minimal oversight.
• High level of initiative, ownership, and accountability in a fast-paced, startup-style engineering environment.
• Flexible schedule and willingness to support late meetings, night shifts, or urgent test activities as required.

Preferred:

• Master’s degree in a relevant field.
• Deep familiarity with CAN-based tools (CANalyzer, CANoe) for fault injection, bus analysis, and subsystem verification.
• Working knowledge of industry standards for safety-critical systems such as ISO26262, ISO21448 (SOTIF), and ISO9001.
• Familiarity with AV safety case development or safety validation workflows.
• Experience with robotic middleware (e.g., ROS), cloud telemetry systems, or AV data pipelines.
• Experience in a cross-site or global engineering organization.
  
  

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Working Environment:

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to outside weather conditions, road conditions, and pedestrian traffic.  The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and airborne particles.  The noise level in the environment is low to moderate.

Motional AD LLC is an Equal Employment Opportunity employer, and we welcome all qualified applicants.  All applicants will receive impartial consideration regarding race, sex, color, national origin, age, disability, veteran status, genetic data, religion, gender identity, sexual orientation, or another legally protected status.  Motional AD LLC is a Drug-free workplace.