Claims Adjuster Jobs in Kuala Lumpur.
All active Claims Adjuster roles based in Kuala Lumpur.
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Business Analyst – Life Insurance Claims
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Malaysia
Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.
ABOUT CAPCO
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
ROLE DESCRIPTION
Role Summary
This individual provides deep domain expertise to support claims operations, transformation initiatives, system implementations, and continuous process improvements. This role acts as a key bridge between business and technology teams, ensuring that life insurance claims processes are efficient, compliant, customer-centric, and aligned with organizational objectives.
Key Responsibilities
Claims Domain Expertise
- Provide expert knowledge of end-to-end life insurance claims processes, including death, maturity, disability, and riders.
- Interpret and translate complex claims policies, regulations, and business rules into operational and system requirements.
- Serve as the go-to expert for claims-related queries from business, IT, and project teams.
Business & Technology Collaboration
- Work closely with IT, product, vendors, and project teams to support system enhancements, upgrades, and new implementations.
- Review and validate business requirements, functional specifications, user stories, and test scenarios related to claims.
- Ensure technology solutions accurately reflect claims processes, controls, and compliance needs.
Transformation & Process Improvement
- Support claims transformation initiatives, including automation, digitization, and workflow optimization.
- Identify gaps, inefficiencies, and risks in current claims processes and recommend improvements.
- Participate in process redesign workshops and provide input on future-state operating models.
Testing & Implementation Support
- Support UAT activities by reviewing test cases, validating results, and ensuring business readiness.
- Assist with data validation, migration checks, and post-implementation issue resolution.
- Support change management and business readiness activities for claims teams.
Compliance & Risk Management
- Ensure claims processes and system solutions comply with regulatory requirements, internal policies, and audit standards.
- Support audit, risk, and compliance reviews related to life insurance claims.
Required Qualifications & Experience
- Bachelor’s degree in Business, Insurance, Finance, or a related field.
- 5+ years of hands-on experience in life insurance claims operations.
- Strong understanding of life insurance products, claims adjudication, and regulatory requirements.
- Proven experience working on system implementation, transformation, or automation projects as a business SME.
- Experience collaborating with IT, vendors, and cross-functional stakeholders.
Key Skills & Competencies
- Deep domain expertise in life insurance claims
- Strong analytical and problem-solving skills
- Ability to translate business needs into clear requirements
- Excellent communication and stakeholder management skills
- Experience with claims systems, workflow tools, or core insurance platforms
- Strong attention to detail and compliance mindset
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.
We offer:
- A work culture focused on innovation and building lasting value for our clients and employees
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
- A diverse, inclusive, meritocratic culture
- Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement
NEXT STEPS
If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.
To learn more about Capco and its people check out the website on www.capco.com
Ready to apply?
Apply to Capco
Senior Associate, People Operations
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This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.
The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
We are looking for a detail-oriented and execution-driven Senior Executive, People Operations, based in Malaysia. This role plays a key part in supporting payroll and HR operations for Malaysia and Singapore, ensuring accuracy, compliance, and a great employee experience. You’ll also help manage local office administration and collaborate on regional initiatives.
The Senior Executive, People Operations will be responsible for:
Payroll & Compliance (Malaysia & Singapore)
- Manage end-to-end payroll processes for Malaysia and Singapore, ensuring timely and accurate execution in collaboration with Multiplier and internal stakeholders.
- Oversee monthly payroll processing, including base salary, variable components, statutory deductions, and off-cycle payments, with a strong focus on accuracy and confidentiality and update employee records in line with local requirements, ensuring alignment between HR systems and payroll data.
- Administer employee benefits such as insurance, allowances, and statutory contributions in accordance with company policy and country-specific laws.
- Manage work pass applications and renewals for Singapore, including Employment Pass (EP), S Pass, and Dependant Passes, in coordination with relevant authorities and internal teams.
- Ensure full compliance with statutory regulations, including but not limited to:
- Malaysia: EPF, SOCSO, EIS, and PCB
- Singapore: CPF, IRAS, and MOM requirements
- Process final payments for resigning employees, including pro-rated salary, leave encashment, and tax clearance where applicable.
- Respond to employee queries related to payslips, statutory contributions, offboarding payments, and other payroll-related matters in a timely and professional manner.
- Coordinate closely with Multiplier on payroll calendars, monthly employee data updates, and accurate documentation submission to ensure smooth payroll execution.
Employee Lifecycle Support
- Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.
- Coordinate end-to-end onboarding and offboarding processes, including IT access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.
- Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.
- Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.
- Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.
Office & Vendor Administration (Malaysia ad-hoc)
- Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination
- Liaise with building management for facilities, security, and maintenance
- Support internal events and office activities in collaboration with regional teams
Benefits & Insurance
- Assist employees with enrollment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.
- Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Malaysia and Singapore.
- Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.
- Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.
- Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.
HR Systems & Data Management
- Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems such as Multiplier.
- Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.
- Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.
- Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.
- Ensure confidentiality and data protection protocols are strictly followed in handling employee information.
In this role, we are looking for someone with:
- 3–5 years of experience in HR operations or payroll, ideally in a regional or cross-border role
- Solid knowledge of MY & SG payroll, statutory filings, and EOR platforms (Multiplier experience is a plus)
- Strong proficiency in Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
- Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
- Strong attention to detail, organization skills, and ability to multitask
- Excellent communication skills and comfort working across teams and time zones
- A proactive, service-oriented mindset with a focus on continuous improvement
#MoneyHeroGroup #LI-BP1 #LI-Remote
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.
Ready to apply?
Apply to MoneyHero Group
Customer Service Representative (Malaysia)
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About Selkirk Sport
At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.
We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.
Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a Customer Service Representative (CSR) based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.-based team with warranty claims, ensuring a smooth and professional process for customers worldwide.
As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.
Key Responsibilities
- Review and process warranty claim submissions, ensuring all required information is complete and accurate.
- Communicate with customers via email or other digital platforms to gather additional claim details when necessary.
- Collaborate closely with U.S.-based team members to ensure timely and consistent claim resolution.
- Document claim outcomes, replacement shipments, and customer feedback in company systems.
- Identify recurring issues or trends in product claims and escalate findings to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Participate in ongoing training and contribute to improving warranty processes.
- Assist with additional customer service or administrative tasks as assigned as training progresses.
Qualifications
- Strong written and verbal communication skills in English.
- Previous experience in customer service, warranty processing, or administrative support preferred.
- Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.
- High attention to detail and ability to follow established procedures.
- Strong organizational and problem-solving skills.
- Reliable internet connection and ability to work with a U.S.-based team.
- Positive attitude, self-motivated, and eager to learn new systems and processes.
- Proactive in looking for tasks to do, not simply relying on assigned work.
Why Join Selkirk Sport?
- Lead brand design for the #1 brand in pickleball—an industry on the rise.
- Work on high-impact projects seen by millions.
- Collaborate with a fast-moving, innovative brand design team.
- Enjoy a high-energy work environment where your ideas shape the future of the sport.
- Competitive salary, benefits, hybrid work arrangement and opportunities for growth.
Ready to apply?
Apply to Selkirk Sport