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Selkirk Sport

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Customer Service Representative

Selkirk Sport

745 W. Hanley Ave., Coeu... 1.2 OPS - Customer Service 2d ago

Customer Service Representative (Malaysia)

Selkirk Sport

Kuala Lumpur, Kuala Lump... 1.2 OPS - Customer Service 1mo ago

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Customer Service Representative

Selkirk Sport · 745 W. Hanley Ave., Coeur d'Alene, ID 83815

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1.2 OPS - Customer Service 745 W. Hanley Ave., Coeur d'Alene, ID 83815 Posted May 6, 2026

About Selkirk Sport

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Customer Service Representative

Location: Coeur d'Alene, ID (On-Site)
Pay Range: $21.00 – $23.00 / hour
Schedule: Monday - Thursday 7:30 am - 5:00 pm & Friday 8:00 am - 12:00 pm

About the Role

We are looking for a detail-oriented Customer Service Representative to join the Selkirk team. In this role, you aren’t just answering phones—you are a brand ambassador providing a premium experience for our customers. You’ll work in a fast-paced environment that values technical accuracy, quick thinking, and a professional touch.

Our Culture & Perks

At Selkirk, we believe a supported team is an effective one. We pride ourselves on a customer-centric and highly collaborative environment where teammates actively support each other’s success.

Collaborative Spirit: You’ll join a group that values helpfulness and a positive daily atmosphere—where sharing knowledge and jumping in to help a colleague is the norm.
Fuel Your Day: Enjoy weekly catered lunches and a fully stocked kitchen with office snacks.

Career Path & Benefits

We use a structured onboarding process to ensure a great long-term fit for every new hire:

The Onboarding Phase: Following the Selkirk interview process, selected candidates begin with a 90-day introductory period through our partner staffing agency.
Transition to Permanent Hire: Our goal is a seamless transition to a permanent Selkirk employee upon successful completion of the 90-day period.
Comprehensive Benefits: Once transitioned to a permanent full-time role, you are eligible for Health, Dental, and Vision insurance starting the 1st of the month following 30 days of employment.

What You’ll Bring

Experience: A background in professional customer service (E-commerce or Sporting Goods experience is a plus).
Skills: Proficiency with CRM/Ticketing systems and a typing speed of 50+ WPM.
Communication: Advanced verbal and written skills with the ability to remain focused in a high-volume setting.

We are looking for dedicated individuals to grow with us as we continue to set the standard in the industry. Apply today to take the next step in your career with the Selkirk team.

Selkirk is an equal opportunity employer. If you require a reasonable accommodation to complete the application or participate in the interview process, please reach out to hr@selkirk.com.

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Customer Service Representative (Malaysia)

Selkirk Sport · Kuala Lumpur, Kuala Lumpur, Malaysia

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1.2 OPS - Customer Service Malaysia Posted Mar 20, 2026

About Selkirk Sport

Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a Customer Service Representative (CSR) based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.-based team with warranty claims, ensuring a smooth and professional process for customers worldwide.

As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.

Key Responsibilities

Review and process warranty claim submissions, ensuring all required information is complete and accurate.
Communicate with customers via email or other digital platforms to gather additional claim details when necessary.
Collaborate closely with U.S.-based team members to ensure timely and consistent claim resolution.
Document claim outcomes, replacement shipments, and customer feedback in company systems.
Identify recurring issues or trends in product claims and escalate findings to the appropriate department.
Maintain accurate records of customer interactions and transactions.
Participate in ongoing training and contribute to improving warranty processes.
Assist with additional customer service or administrative tasks as assigned as training progresses.

Qualifications

Strong written and verbal communication skills in English.
Previous experience in customer service, warranty processing, or administrative support preferred.
Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.
High attention to detail and ability to follow established procedures.
Strong organizational and problem-solving skills.
Reliable internet connection and ability to work with a U.S.-based team.
Positive attitude, self-motivated, and eager to learn new systems and processes.
Proactive in looking for tasks to do, not simply relying on assigned work.

Why Join Selkirk Sport?

Lead brand design for the #1 brand in pickleball—an industry on the rise.
Work on high-impact projects seen by millions.
Collaborate with a fast-moving, innovative brand design team.
Enjoy a high-energy work environment where your ideas shape the future of the sport.
Competitive salary, benefits, hybrid work arrangement and opportunities for growth.

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