Customer Service Representative

Location: Coeur d'Alene, ID (On-Site)
Pay Range: $21.00 – $23.00 / hour
Schedule: Monday - Thursday 7:30 am - 5:00 pm & Friday 8:00 am - 12:00 pm

About the Role

We are looking for a detail-oriented Customer Service Representative to join the Selkirk team. In this role, you aren’t just answering phones—you are a brand ambassador providing a premium experience for our customers. You’ll work in a fast-paced environment that values technical accuracy, quick thinking, and a professional touch.

Our Culture & Perks

At Selkirk, we believe a supported team is an effective one. We pride ourselves on a customer-centric and highly collaborative environment where teammates actively support each other’s success.

• Collaborative Spirit: You’ll join a group that values helpfulness and a positive daily atmosphere—where sharing knowledge and jumping in to help a colleague is the norm.

• Fuel Your Day: Enjoy weekly catered lunches and a fully stocked kitchen with office snacks.

Career Path & Benefits

We use a structured onboarding process to ensure a great long-term fit for every new hire:

• The Onboarding Phase: Following the Selkirk interview process, selected candidates begin with a 90-day introductory period through our partner staffing agency.

• Transition to Permanent Hire: Our goal is a seamless transition to a permanent Selkirk employee upon successful completion of the 90-day period.

• Comprehensive Benefits: Once transitioned to a permanent full-time role, you are eligible for Health, Dental, and Vision insurance starting the 1st of the month following 30 days of employment.

What You’ll Bring

• Experience: A background in professional customer service (E-commerce or Sporting Goods experience is a plus).

• Skills: Proficiency with CRM/Ticketing systems and a typing speed of 50+ WPM.

• Communication: Advanced verbal and written skills with the ability to remain focused in a high-volume setting.

We are looking for dedicated individuals to grow with us as we continue to set the standard in the industry. Apply today to take the next step in your career with the Selkirk team.

Selkirk is an equal opportunity employer. If you require a reasonable accommodation to complete the application or participate in the interview process, please reach out to hr@selkirk.com.

Wholesale Support Team Member

Location: Coeur d’Alene, ID (On-site)
Pay Range: $22.00 – $26.00 / hour
Schedule: Monday - Thursday 7:30 am - 5:00 pm & Friday 8:00 am - 12:00 pm

About the Role

The Wholesale Support Team Member is responsible for the systematic execution of day-to-day operations and sales-enablement tasks within the Wholesale Department. This role serves as a high-integrity link between the organization and its Authorized Retail Partners, focusing on account onboarding, lead cultivation, and the proactive reactivation of accounts. We are looking for an agile individual who can balance high-speed data management with proactive communication to drive upselling opportunities and maintain Selkirk’s competitive position in the market.

Why Join Selkirk Sport?

• Support the #1 Brand in Pickleball: Represent an industry leader in a sport that is experiencing unprecedented global growth.

• High-Impact Work: Manage projects and partner relationships that directly influence the brand's reach and market presence.

• Fast-Moving Innovation: Collaborate with a dynamic team that is constantly pushing the boundaries of product technology and sales strategy.

• Shape the Future: Enjoy a high-energy work environment where your ideas for process improvement and operational efficiency help define the future of the sport.

• Growth & Stability: Competitive salary, comprehensive benefits, and clear opportunities for professional advancement.

Career Path & Benefits

We use a structured onboarding process to ensure a great long-term fit for every new hire:

• The Onboarding Phase: Following the Selkirk interview process, selected candidates begin with a 90-day introductory period through our partner staffing agency.

• Transition to Permanent Hire: Our goal is a seamless transition to a permanent Selkirk employee upon successful completion of the 90-day period.

• Comprehensive Benefits: Once transitioned to a permanent full-time role, you are eligible for Health, Dental, and Vision insurance starting the 1st of the month following 30 days of employment.

What You’ll Bring

• Experience: Proven ability to manage account onboarding, lead qualification, or sales support. Experience reactivating dormant accounts or driving upselling opportunities is a plus.

• Skills: High technical aptitude with a typing speed of 40+ WPM. You must be comfortable with CRM data management and possess a strong memory for complex details.

• Communication: Professional verbal and written skills, with the ability to educate retail partners on product launches and proprietary technologies.

• Mindset: A proactive "sense of urgency" and 100% accountability. You are someone who thrives in a fast-paced environment and is eager to go beyond the job description to support team goals.

Apply today to join our mission and help us continue to lead the way in the fastest-growing sport in the world.

Selkirk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require a reasonable accommodation to complete the application or participate in the interview process, please reach out to hr@selkirk.com.