Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland.

The Role

By applying your Mobile experience, and software development skills, you will build high quality and intuitive experiences for customer-facing and business-facing apps. You will collaborate with other developers to build scalable solutions that make it easy to build high quality products, and you will work alongside designers and other stakeholders to build exciting new features and refine existing experiences. You will integrate with our custom built in-shop embedded projects. Knowledge of more than one mobile stack as well as an interest in embedded systems is a bonus. 

For this role, we are focusing on hiring at the Senior level, which requires broad professional mobile development experience and a strong track record of leading complex initiatives and delivering broad impact. We recognise that job titles and responsibilities vary across companies; throughout our interview process we assess each candidate’s experience, technical depth and overall impact to ensure alignment with the appropriate level at Slice.

The Team

You will be part of our Devices development team that is responsible for all of our customer-facing and business-facing mobile and embedded products. Think pizza ordering apps, Point-of-sale and Kiosk’s to name a few. We believe that consolidating our skills on platform-specific teams leads to a better development environment where you can collaborate, learn from and grow alongside other device experts. Our team brings together talented developers from across the US, UK, and Eastern Europe, each contributing unique perspectives and expertise to drive success.

The Winning Recipe

We’re looking for creative, entrepreneurial developers who are excited to build world-class products for small businesses and their customers. 

The core competencies this role calls for:

• Proven experience developing iOS apps with Swift, SwiftUI, Combine and Core Data.
• Hands-on experience designing, developing and maintaining Android applications with Kotlin & Jetpack Compose is required.
• Technical leadership and strategic impact: able to guide complex projects end-to-end, influence architecture decisions and lead peers.
• Experience with Python, particularly in developing web services, is a plus.
• Embedded systems experience is highly desirable.
• Able to clearly express opinions on product design, while respecting the thoughts and opinions of their peers.
• Adaptable, proactive and results-oriented, capable of delivering solutions efficiently and meeting tight deadlines.
• Proven ability to communicate and collaborate effectively with engineers across all platforms and non-engineering stakeholders alike.
• Comfortable working remotely and collaborating asynchronously with teammates in different timezones and from different backgrounds.

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to healthcare plans
• Flexible working hours
• Generous time off policies
• Employee wellbeing allowance
• Market leading maternity and paternity schemes

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• Application
• 30-minute introductory meeting
• 90 minute Live Coding Interview & 60 minute Technical Interview
• 30-minute Hiring Manager meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

TBD

Position Title:  ​Technical Account Manager ​  

Department:  Global Support  

Reports To:  Manager – Technical Account Management 

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets. 

As a Technical Account Manager, you will work with customers and internal stakeholders. You will have experience in building and managing customer relationships, project management and technical knowledge across software and hardware technologies. You will be responsible for managing a range of Bottomline’s customers across various products. 

How you’ll contribute: 

• Work as part of the Project and delivery phase, ensuring requirements are understood and met and the technical onboarding of the customer is successful 

• Responsible for analyzing customer usage data to identify trends, potential issues and proposing solutions for greater optimization of solution 

• Managing customer communication to keep them informed about new product features, updates, or changes relevant to their business needs, including the product roadmap 

• Root cause analysis: Providing detailed insights into recurring issues and suggesting long-term solutions 

• Creation and sharing tailored solutions or troubleshooting guides for recurring challenges 

• Manage the co-ordination and completion of Third-Party Vendor Due Diligence Reporting requirements and Disaster Recovery Test Management planning 

• Manage internal and customer reporting and key KPIs for continuous performance improvement 

• Triage customer support issues, perform deeper technical assessment when needed 

• Update CRM(Salesforce) real time for all client activities including managing and maintaining client issues lists  

• Conduct regularly scheduled status calls with customer and supply regular status reports 

• Escalate customer issues accordingly with Management 

• Work with BT infrastructure staff in the creation and maintenance of customer production support environments 

• Manages Production Support resources through issue resolution or enhancement delivery 

• Manage and maintain the implementation timelines for minor customer enhancements and consult Services Team where appropriate 

• Manage and facilitate communications with Production Support, Product Team, Hosted Services, IT and all applicable third party related entities 

• Ensure functional and/or technical design documents are updated for minor enhancements and fixes as needed 

• Consult with customer regarding potential new or changed business requirements and identify new and add-on sales opportunities 

• Available during supported hours of operation and where required be available for 7 X 24 pager support related to production emergencies 

• Serves as the Officer in Charge (OIC) during Sev 1 production emergencies and communicates updates to the customer 

• Stay up to date on product releases to ensure good understanding of the changes in the application 

What will make you successful: 

• Related bachelor’s degree or equivalent work experience 

• 3+ years working within a technical support team within a customer services environment or within a Customer Success/SaaS environment 

• 2+ years’ experience providing dedicated bespoke technical support to customers 

• Excellent verbal and written communication skills  

• Ability to work effectively and professionally with customers in person as well as over the phone 

• Exceptional interpersonal and relationship management skills  

• Strong presentation and facilitation skills 

• Demonstrated effectiveness working across infrastructures to achieve results 

• Excellent business judgement and the demonstrated ability to think and act both strategically and tactically 

• Self-motivated and reliable, with a strong independent work ethic  

• Thoughtful problem-solving skills using Root Cause Analysis and Corrective Action processes/methods  

• Record of driving projects to improve support-related processes and technical support experience 

• Technical skills relevant to providing support to both SaaS and On-prem solutions 

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Role

Develop innovative features that help our restaurant partners operate more efficiently and provide exceptional, seamless experiences for their customers. You’ll work primarily in Python and Django to design, develop and maintain robust web applications.You will collaborate closely with Product Designers, Product Managers, and other stakeholders to deliver high-quality software that meets the needs of our users.

We appreciate interest from candidates of all experience levels. However, at this time, we are unable to consider recent graduates or those without at least two or more years of professional, industry experience. Job titles and responsibilities can vary widely across companies, so if shortlisted, we will use the interview process to evaluate and determine the best fit at Slice based on your specific skills and experience.

The Team

You'll join a dynamic team of 7-10 Full Stack Engineers, focused on building and maintaining high-performance Django/Python applications. We move fast, iterating quickly to develop and improve internal products that drive efficiency and deliver real impact. With team members across the US, UK, and Eastern Europe, we leverage diverse expertise to create innovative solutions while maintaining a strong culture of collaboration and code quality.

The Winning Recipe 

We’re looking for creative, entrepreneurial developers who are excited to build world-class products for small business counters. 

The core competencies this role calls for:

• Proven experience and passion for using web technologies such as Django, Python & RESTful APIs.
• Comfortable working remotely and collaborating asynchronously with teammates in different timezones and from different backgrounds
• Able to clearly express opinions on product design, while respecting the thoughts and opinions of your peers

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to healthcare plans
• Flexible working hours
• Generous time off policies
• Employee wellbeing allowance
• Market leading maternity and paternity schemes

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• Live coding session & Technical Interview
• 30 minute hiring manager meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

We are looking for a Product Manager to join a team focused on observability and intelligence for Make. In this role, you'll help customers understand what's happening across their AI and automation landscape, making it easier to monitor, debug, and act on data at scale. 

What you’ll do:

• Shape the product strategy and roadmap for observability and helping customers understand, monitor, and debug their business processes at scale.
• Identify and prioritize opportunities to improve visibility into automation performance, health, and data flow across the platform.
• Lead the development of capabilities that connect Make to observability and alerting ecosystems
• Drive AI-augmented product practices across the team, accelerating discovery, synthesis, and decision-making
• Collaborate with an Engineering Manager and a Product Designer to drive discovery, experimentation, and delivery.
• Champion the customer perspective by translating usage data, support signals, and direct engagement into clear, actionable product decisions.
• Drive a culture of continuous improvement: think big, ship iteratively, and learn fast.

What we are looking for:

• 5+ years of experience in a product management role in SaaS, with a focus on continuous discovery and data-informed decision-making.
• Understanding of observability concepts: monitoring, logging, metrics, alerting, and tracing.
• Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor or similar) to accelerate product workflows. You're excited about pushing the boundaries of AI-augmented product development.
• Entrepreneurial thinking, proactive and collaborative with strong communication skills, able to bridge technical depth and business impact.
• Understanding of process automation and workflow orchestration.
• Bachelor's degree in computer science, information systems, business, or equivalent practical experience
• Excellent written and verbal fluency in English.
• Hands-on experience with low-code/no-code automation, integrations, or no-code platforms is a plus.

What we offer:

• 🩺 Health insurance with Eurosig
• 🧠 Mental health support with access to an independent counsellor
• 🏝 Extra 4 days of vacation on top of statutory entitlement
• 🏋️ Gym support up to €20/month (€240/year) for fitness memberships
• ☂️ Life insurance (2× annual base salary coverage)
• 🫶 Employee Assistance Program for you and your family
• 👨‍👩‍👧‍👦 Enhanced parental leave:
• 100% paid for at least 24 weeks (primary caregiver)
• 100% paid for at least 12 weeks (supporting caregiver)
• 🍼Option to extend family leave with unpaid time off (up to 18 months total)

#careeratmake

#LI-KN1