Customer Success Jobs in Kenya.
All active Customer Success roles based in Kenya.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Role Summary
We are seeking a highly experienced and versatile Senior Full Stack Developer with 6+ years of industry experience to join our innovative engineering team. This is a pivotal role for an individual who thrives on technical evolution and wants to make a significant impact on our clients' success.
You will be instrumental in developing and evolving our core technology stack, encompassing our existing PHP/Laravel backend and building out modern Node.js-based architectures (e.g., NestJS), alongside our cutting-edge React/Next.js frontend. A key aspect of this role involves integrating advanced AI capabilities into our products and enhancing our DevOps practices, ensuring swift responsiveness and robust solutions for our business needs.
We are looking for a proactive problem-solver, a strong collaborator, and crucially, an individual with a genuine eagerness to learn and adapt to an evolving technical landscape. If you're ready to push boundaries and contribute your skills to an extraordinary team, we want to hear from you!
Key Responsibilities
- Full Stack Development: Design, develop, test, deploy, and maintain high-quality, scalable applications across the full stack, utilizing both current and future technologies.
- Backend Evolution & Development: Lead and actively contribute to the development of our backend services, maintaining existing PHP (Laravel) systems while building out new services with Node.js (e.g., NestJS).
- Frontend Development: Develop and optimize responsive, user-friendly interfaces using React and Next.js.
- AI Integration: Research, evaluate, and integrate AI/ML models/APIs (e.g., LLMs) to create intelligent features.
- DevOps Enhancement: Implement and improve CI/CD pipelines, containerization (Docker), and cloud infrastructure management (AWS, GCP, Azure).
- Architectural Contribution: Collaborate on architectural decisions and technical designs for our evolving platform.
- Code Quality: Write clean, well-documented, testable code and participate in rigorous code reviews.
- Collaboration: Work effectively as one team with product managers, designers, and other developers, providing technical guidance as needed.
- Continuous Learning: Actively stay abreast of emerging technologies in Node.js, AI, and DevOps.
Role Requirements
Experience:
- 6+ years of proven experience in full-stack development.
Technical Skills & Knowledge:
- Frontend Expertise: Expert-level proficiency with JavaScript/TypeScript, React, and Next.js.
- Backend Development:
- Proven experience with or strong desire to master Node.js (NestJS, Express.js experience highly valued) to drive our future backend development.
- Experience with PHP (Laravel) for maintaining existing systems.
- AI/ML Integration: Practical experience integrating AI/ML models or APIs and understanding of core AI/ML concepts (e.g., LLMs).
- DevOps Practices:
- Hands-on experience with CI/CD tools (e.g., GitLab CI, GitHub Actions).
- Experience with containerization (Docker).
- Experience with at least one major cloud platform (AWS, Azure, GCP).
- Database Management: Solid experience with relational databases (e.g., MySQL, PostgreSQL) and familiarity with NoSQL databases.
- System Design: Strong understanding of RESTful API design and scalable system architecture.
- Software Engineering Principles: Adherence to clean code principles, design patterns, and testing methodologies.
Soft Skills & Attributes:
- Problem-Solving: Excellent analytical and debugging skills.
- Communication & Collaboration: Strong communication skills and a proven ability to collaborate effectively within a diverse team, providing technical guidance as needed.
- Learning Agility: A genuine, demonstrable passion for learning new technologies and adapting to change.
Preferred Skills & Qualifications (Good to Have):
- Direct experience with NestJS.
- Experience with Infrastructure as Code (e.g., Terraform).
- Familiarity with Kubernetes.
- Experience with modular building in Content Management Systems (CMS).
What We Offer at Ogilvy Africa (WPP Scangroup):
- Impactful Work: Opportunity to shape and build our future tech landscape, leading critical initiatives that directly contribute to making brands matter and achieving impactful results for clients across Africa.
- Growth & Learning: A supportive environment that encourages continuous learning and professional development, surrounded by extraordinary people.
- Cutting-Edge Tech: Work with and help define our future tech stack (Node.js, React, Next.js, AI, modern DevOps).
- Collaborative Culture: Be part of a diverse, inclusive, and highly collaborative team where belonging and respect are paramount.
- Wellbeing: A commitment to employee wellbeing and a balanced work life.
- Competitive Compensation: Attractive salary, health benefits package.
Company Overview
Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.
We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.
In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.
Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.
Ogilvy Africa Beliefs
- People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgraded. Same is true for people.
- We need more cows than milk men: We are a culture of practitioners, not managers. We contribute before we comment.
- Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech.
- Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
- Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
- Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed, individuals fail.
- Fail often, fail fast: We see entrepreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure, and start something new.
Ready to apply?
Apply to ScangroupWelcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About the Role:
The Sustainability and Impact Team at Planet is seeking a new Impact Engagement Manager. This role will have frontline responsibilities to work with Planet’s Impact, Commercial, and other teams, as well as external partners in areas like food security, disaster response, conservation, climate, and humanitarian action, to help us fulfill our mission to Use Space to Help Life on Earth.
The Impact Engagement Manager will ensure exceptional outcomes in every part of the lifecycle of an engagement, from conception and enablement to impact measurement. Your mission will be to become a trusted collaborator, with a strong understanding of our product suite and its application in impact-oriented use cases. You will need to establish and maintain trust with important partners and coordinate closely with many internal groups, including our Commercial, Product, Customer Success, and Marketing teams. Ideal candidates will be excited to partner with leading universities, NGOs and nonprofits, intergovernmental bodies, and companies across cultures and countries on implementing and scaling innovative technologies.
This is a full-time, remote position based in Nairobi, Kenya. It requires some travel within the region, as well as to Europe and North America.
Impact You’ll Own:
- Coordinate Impact programs and special projects while making sure they are delivered with excellence, particularly those involving Planet’s digital public goods, sponsored programs, and expanding Planet’s impact throughout Africa.
- Demonstrate the potential of Planet products to have significant beneficial impact for potential customers, partners, and stakeholders.
- Onboard and orient new Impact partners and customers; support product provisioning with Global Customer Success and Technical Support teams.
- Build and maintain long-lasting, trusted relationships with Impact partners and customers, acting as a key point of contact.
- Communicate clearly and consistently with Impact partners and customers throughout the relationship and project lifecycle, elevating and resolving important issues when needed.
- Assist Impact partners and customers to expand their usage and adoption of our products, particularly in the areas of food security and resilient agriculture, digital inclusion, population change and migration, land tenure and management, and nature restoration and conservation.
- Work directly with internal stakeholder groups to make sure that Planet Impact projects are appropriately scoped and feasible, properly contracted, and set up for success, as well as unblock issues if and as they arise.
What You Bring:
- 4+ years of experience in customer support and engagement or a related field.
- Bachelors’ degree or equivalent.
- Good working knowledge of satellite remote sensing, GIS and geospatial products.
- Ability to successfully communicate and coordinate with international partners and customers, and across internal teams.
- Solid problem-solving skills, proactive work style, and ability to work independently as well as with a team.
- Experience and interest in environmental stewardship, food security and livelihood improvement initiatives.
- Professional working proficiency in English, the language of the company.
- Ability to travel.
What Makes You Stand Out:
- Proficiency in French or Arabic.
- Extensive experience working in the region, particularly Sub-Saharan Africa.
- Demonstrated experience analyzing satellite remote sensing to support environmental conservation, humanitarian assistance, and/or climate change.
- A delivery-oriented mindset.
- Ability to thrive in a learning-by-doing environment.
Application Deadline:
June 10, 2026 by 11:59p / 23:59 CET (Central European Time)
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
#LI-REMOTE
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.
Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.
Ready to apply?
Apply to Planet
JOB PURPOSE – SUMMARY
We are seeking a Junior Client Performance & Analytics to own end-to-end client performance management, analytics oversight, dashboard governance, and insight delivery across our CRM performance and Marketing Intelligence platforms. This role consolidates client success management, performance reporting, dashboard customization, and advanced marketing analytics into a single accountable position.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Client Success & Account Stewardship (CRM Platform)
- Lead enterprise client engagement: Act as primary contact, lead reporting/governance sessions, and manage stakeholder communications to ensure smooth delivery across markets.
- Oversee performance & analytics: Direct campaign and CRM reporting, ensuring data quality and consistency in multi-market environments.
- Manage operations & SLAs: Coordinate technical escalations with Engineering/DevOps, monitor SLA adherence (incidents, MTTR, ticket resolution), and mitigate operational risks.
Digital Media Reporting & Dashboard Customization (Marketing Intelligence Platform)
- Design audience-specific dashboards: Translate stakeholder requirements into KPI frameworks and tailored dashboards for C-suite, marketing leaders, specialists, and agencies.
- Ensure reporting depth & consistency: Deliver granular, cross-channel reporting (campaign to audience level) while maintaining standardized, reusable templates across clients.
Performance Analytics & Insight Generation
- Analyze performance & ROI: Conduct cross-channel ROI and attribution analysis, diagnose performance drivers, and investigate anomalies across spend, CTR, CPA, conversions, engagement, and sentiment.
- Deliver actionable insights: Provide structured weekly “Insights & Actions” summaries with clear optimization recommendations aligned to Marketing Intelligence pillars.
- Report impact & value: Prepare executive-ready Proof of Value reports to demonstrate results and support trial-to-enterprise conversion.
Data Governance & Integrity
- Ensure data accuracy & validation: Regularly verify agency and client data across ATL, digital, social, web, and mobile sources.
- Maintain governance documentation: Document assumptions, definitions, and data dependencies to ensure transparency and consistency.
Commercial & Strategic Contribution
- Partner with Product and Engineering to enhance platform functionality based on client needs.
Success Measures (KPIs)
- SLA adherence and incident resolution performance (including MTTR)
- Reporting accuracy, consistency, and timeliness
- Quality, clarity, and actionability of insights delivered
- Reduction in reporting turnaround time
- Contribution to renewals, retention, and trial-to-contract conversion outcomes
PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED
Education
- Bachelor’s degree in data science, Marketing Analytics, Statistics, Computer Science, Business Analytics, or a related field.
Experience
- 2+ years in a combination of:
- Digital marketing analytics
- CRM performance reporting
- Dashboard configuration and data visualization
- Experience supporting enterprise clients (banking/telecom/insurance strongly preferred).
Technical Competencies
- Advanced knowledge of Google Ads, Meta Ads, and programmatic platforms
- Strong understanding of CRM campaign reporting and measurement
- Experience with Google Analytics and/or Adobe Analytics
- Advanced Excel and strong analytical skills
- Dashboarding/BI experience (marketing intelligence platforms preferred)
- Strong understanding of attribution models and performance measurement
Behavioral & Leadership Competencies
- Strong stakeholder management and executive communication skills
- Clear storytelling with data (C-suite-ready insight delivery)
- Structured, detail-oriented, and operationally disciplined
- Commercially minded and ROI-focused
- Strong cross-functional collaboration (Product, Engineering, DevOps, agencies)
OGILVY AFRICA – COMPANY OVERVIEW
Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.
We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.
In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.
Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.
BELIEFS AT OGILVY
- People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it is constantly upgraded. The same is true for people.
- We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
- Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the trinity of Data–Content–Tech.
- Diversity is a competitive advantage: New profiles, new skills and new styles of leadership make us a stronger company.
- Collaborative advantage > Competitive advantage: We partner with those who are best at the skills we need. It’s the only way to scale at speed without pretending to have all the answers.
- Team Individual: You get a lot more done when everyone stops worrying about who gets the credit at the end. Teams succeed; individuals fail.
- Fail often, fail fast: We see intrapreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail fast, learn, and start something new.
Ready to apply?
Apply to Scangroup