Warehouse Manager Jobs in Kentucky.
All active Warehouse Manager roles based in Kentucky.
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Operations Team Lead
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Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview
The Operations Team Lead position is responsible for ensuring the success of their department. The Team Lead will work closely with an Operations Supervisor and the Operations Manager. The main component of this position includes responsibility for distributing work and providing support to team members to ensure all processes are completed accurately.
Key Responsibilities
- Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
- Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
- Provide training and on-going support to team members
- Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
- Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
- Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
- Other duties as assigned
Education & Experience
- High school diploma or GED required, college coursework or degree a plus
- 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem-solving skills
Knowledge, Skills & Abilities
- Must be able to coach and mentor team members
- Computer proficiency
- Capable of learning details about mobile phones and consumer electronics
- Able to work independently, make decisions and exercise good judgment without immediate supervision
- Attention to detail
- Sense of urgency and ability to meet service level agreement and deadlines
- Demonstrates complex analytical ability, initiative, and problem-solving skills
- Ability to work flexible hours and different shift requirements
- Dependable, trustworthy and able to work well within a team environment
- Ability to identify issues and recommend creative solutions using problem -solving skills
- Positive and energetic attitude
- Excellent written/verbal communication skills (English and Spanish)
Physical Requirements
- Lift up to 30 pounds repetitively
- Stand for long periods of time
- Manual dexterity necessary to operate smart phones, tablets, and laptops
- Visual acuity necessary to inspect electronics equipment
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Ready to apply?
Apply to ecoATM | Gazelle
Operations Team Lead
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Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview
The Operations Team Lead position is responsible for ensuring the success of their department. The Team Lead will work closely with an Operations Supervisor and the Operations Manager. The main component of this position includes responsibility for distributing work and providing support to team members to ensure all processes are completed accurately.
Key Responsibilities
- Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
- Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
- Provide training and on-going support to team members
- Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
- Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
- Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
- Other duties as assigned
Education & Experience
- High school diploma or GED required, college coursework or degree a plus
- 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem-solving skills
Knowledge, Skills & Abilities
- Must be able to coach and mentor team members
- Computer proficiency
- Capable of learning details about mobile phones and consumer electronics
- Able to work independently, make decisions and exercise good judgment without immediate supervision
- Attention to detail
- Sense of urgency and ability to meet service level agreement and deadlines
- Demonstrates complex analytical ability, initiative, and problem-solving skills
- Ability to work flexible hours and different shift requirements
- Dependable, trustworthy and able to work well within a team environment
- Ability to identify issues and recommend creative solutions using problem -solving skills
- Positive and energetic attitude
- Excellent written/verbal communication skills (English and Spanish)
Physical Requirements
- Lift up to 30 pounds repetitively
- Stand for long periods of time
- Manual dexterity necessary to operate smart phones, tablets, and laptops
- Visual acuity necessary to inspect electronics equipment
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Ready to apply?
Apply to ecoATM | Gazelle
VP, Information Technology
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
ShipMonk is seeking a Vice President of Information Technology to serve as a senior member of our technology leadership team and own the full IT function across our global fulfillment network. This is a strategic, executive-level role with broad accountability — spanning enterprise infrastructure strategy, multi-site IT operations, cybersecurity posture, digital workplace enablement, and the IT investment roadmap. The VP, IT will partner directly with the CTO, CSCO, and other executive stakeholders to ensure that technology infrastructure is a competitive differentiator, not a constraint, as ShipMonk continues to scale.
This is not a steady-state leadership role. ShipMonk is growing rapidly and the VP, IT is expected to raise the maturity ceiling of the entire IT organization — transforming how we operate, invest, and deliver infrastructure at scale. The right candidate has already done this. They have built functions, not just managed them.
About the Team
The IT function is the operational backbone of ShipMonk's fulfillment centers and corporate offices. It is accountable for network infrastructure, end-user computing, IT service delivery, cybersecurity governance, asset lifecycle management, and vendor relationships across all sites. Reporting to the CTO, the VP of IT will lead a multi-disciplinary organization including IT Infrastructure Engineers, IT Support Specialists, IT Automation Engineers, and Network Engineers. The VP will be expected to define the organizational model, set the talent strategy, and personally elevate the function from a reactive support org to a proactive, engineering-forward infrastructure team.
Key Responsibilities
Executive Leadership & Organizational Strategy
- Define the vision, structure, and operating model for a high-performing global IT organization — setting clear roles, career paths, performance standards, and accountability frameworks that attract and retain top-tier talent.
- Serve as the IT voice in executive and cross-functional discussions, translating infrastructure capabilities and constraints into language and decisions that drive business outcomes.
- Build a culture of engineering rigor, documentation discipline, and operational ownership so that the function is resilient, scalable, and not dependent on any individual.
- Assess current organizational capabilities against the demands of a rapidly growing business; develop and execute a multi-year talent and capability roadmap that stays ahead of business needs.
- Establish the staffing and coverage model — including on-site IT support at each fulfillment center — and a repeatable framework for scaling that model to new sites.
Enterprise Infrastructure Strategy & Architecture
- Own the multi-year technology roadmap for network infrastructure, end-user computing, cloud connectivity, and operational technology (OT) across all ShipMonk sites.
- Define and enforce enterprise architecture standards, reference designs, and security baselines for LAN, WAN, SD-WAN, Wi-Fi, firewalls, VPN, and edge infrastructure in high-throughput warehouse and office environments.
- Lead infrastructure planning for site expansions, greenfield fulfillment center buildouts, and M&A integration events — building the playbook that makes each successive rollout faster and more predictable.
- Evaluate emerging infrastructure technologies (SD-WAN, SASE, private 5G, IoT, edge compute) for applicability to ShipMonk's operational environment and drive adoption where there is clear business value.
- Ensure infrastructure architecture supports the performance and availability requirements of ShipMonk’s systems, and real-time operational workflows.
Cybersecurity & Risk Governance
- Own ShipMonk's cybersecurity strategy and risk posture at the infrastructure and endpoint level — including network segmentation, access control, endpoint protection, vulnerability management, and incident response readiness.
- Develop and maintain IT risk and compliance frameworks aligned with applicable regulations, customer requirements, and industry best practices (SOC 2, ISO 27001, or equivalent).
- Partner with the broader Technology leadership team to ensure cybersecurity considerations are embedded in product and platform architecture decisions, not bolted on.
- Lead IT business continuity and disaster recovery planning, ensuring ShipMonk can maintain or rapidly restore operations across all sites in the event of infrastructure failure or a security event.
- Establish a security awareness and governance program that extends accountability for cyber hygiene across the organization — beyond the IT team.
IT Service Delivery & Operational Excellence
- Design and own the IT service delivery model — defining SLAs, escalation paths, incident management workflows, and quality standards for hardware provisioning, troubleshooting, and end-user support across all sites.
- Establish a mature IT asset management program with full lifecycle visibility: procurement, provisioning, tracking, refresh planning, and decommissioning of all hardware and software assets.
- Build and own the peak season readiness program — including infrastructure hardening checklists, capacity reviews, contingency plans, and cross-functional alignment with Operations and Technology — so that every site is operationally ready before peak volume arrives.
- Implement IT service management best practices (ITIL or equivalent) adapted to ShipMonk's pace and operational environment; drive continuous improvement across all service delivery metrics.
- Ensure every fulfillment center has the right on-site IT coverage, skills, and escalation support — and that site-level IT operations meet a consistent standard regardless of geography.
Digital Workplace & End-User Enablement
- Own the strategy and execution for ShipMonk's digital workplace: endpoint management, collaboration platforms, identity and access management (IAM), and productivity tooling for both office and warehouse environments.
- Ensure warehouse associates and operational staff have reliable, performant access to the tools they need — including handheld scanners, label printers, warehouse displays, and fulfillment terminals — with minimal friction and fast break-fix resolution.
- Partner with HR and Operations to design onboarding and offboarding IT workflows that scale efficiently across ShipMonk's distributed workforce and high employee volume.
Vendor & Partner Management
- Build and govern a structured vendor management program for all strategic IT relationships — ISPs, network integrators, hardware OEMs, managed service providers, and software vendors — including selection criteria, performance scorecards, and regular review cadences.
- Lead high-stakes vendor negotiations for contracts, SLAs, and pricing; set the standard for how ShipMonk evaluates, onboards, and holds external partners accountable.
- Proactively identify opportunities to rationalize the vendor portfolio, reduce cost, and improve service quality through strategic sourcing and contract consolidation.
Financial Stewardship & Executive Reporting
- Own the IT operating and capital budget across all sites; develop rigorous planning, forecasting, and tracking processes that ensure fiscal discipline and surface cost optimization opportunities proactively.
- Establish the IT reporting framework — defining the key metrics (uptime, incident resolution, asset utilization, project delivery, security posture, cost per site) and presenting them with context and insight at Monthly and Quarterly Business Reviews.
- Build the business case rigor within the IT organization: capital investment proposals, build-vs-buy analyses, and ROI frameworks for infrastructure decisions.
- Operate with a business-owner mindset — balancing the need for technology investment with the fiscal realities of a high-growth, operationally intensive business.
Desired Experience
The ideal candidate is a builder and operator — someone who has led IT transformations in complex, multi-site environments and knows how to run both strategy and execution simultaneously.
Required
- 12+ years of progressive IT leadership experience, with at least 5 years in a senior director or VP-level role with full IT organizational ownership.
- Demonstrated track record of transforming IT functions in high-growth, multi-site environments — warehousing, logistics, e-commerce, or equivalent operational settings strongly preferred.
- Deep expertise in enterprise network architecture (LAN/WAN, SD-WAN, Wi-Fi, firewalls, VPN, DNS, DHCP) with hands-on credibility and strategic range.
- Proven experience owning cybersecurity strategy and risk governance at the infrastructure level; familiarity with SOC 2, ISO 27001, or equivalent frameworks.
- Executive presence and communication skills: the ability to represent IT strategy credibly to a C-suite audience and drive cross-functional alignment on technology investments.
- Track record of building and leading geographically distributed teams, including site-level IT operations at scale.
- Experience owning multi-million dollar IT operating and capital budgets with full accountability for performance and outcomes.
- Demonstrated ability to build vendor management programs, negotiate enterprise contracts, and manage strategic supplier relationships.
Strongly Preferred
- Experience in third-party logistics (3PL), fulfillment operations, e-commerce infrastructure, or supply chain technology environments.
- Familiarity with warehouse technology ecosystems: WMS/OMS platforms, barcode scanners, label printing infrastructure, industrial Wi-Fi, and ruggedized device management.
- Experience leading IT through M&A events, including infrastructure integration, due diligence support, and post-acquisition standardization.
- Exposure to operational technology (OT) environments and the convergence of IT and OT infrastructure in a fulfillment or manufacturing context.
- Relevant professional certifications: CISSP, CISM, CCNP/CCIE, ITIL, PMP, or equivalent.
Education
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field required.
- Master's degree (MBA or MS in a technical discipline) preferred.
What Success Looks Like
In the first 90 days, the VP of IT will have completed a thorough assessment of the current infrastructure, team, and vendor landscape — and will have presented a prioritized transformation roadmap to the CTO and executive team.
In year one, the VP of IT will have raised the maturity of IT operations measurably: network uptime will be higher, incident resolution will be faster, asset management will be accurate, and peak season will be executed more systematically than the year before.
In years two and three, the IT organization will be recognized internally as a competitive enabler — a function that accelerates ShipMonk's growth rather than reacting to it.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkSr. Customer Service Representative
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
About The Role: Be a customer hero!
Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew.
What will you be doing? Driving customer success and happiness!
Merchant Advocacy & Proactive Problem-Solving:
- Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.
- Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
- Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.
- Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.
Strategic Support & Value Creation:
- Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.
- Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
- Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.
- Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
- Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.
Team Leadership & Expertise Development:
- Become a sought-after Subject Matter Expert (SME) within the Customer Service team.
- Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
- Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape.
What are we looking for?
- Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust.
- Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.
- Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.
- Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language.
- Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.
- Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.
- Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.
- Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time.
Requirements
- 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
- 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
- Bachelor's Degree or equivalent relevant work experience.
- Stellar verbal communication, active listening, and de-escalation skills.
- Strong written communication skills for crafting professional and effective emails and chat interactions.
- Proficiency in basic computer applications and a willingness to master new software.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
- A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants.
Work at ShipMonk: Perks That Pack a Punch!
- PTO: Take control of your work-life balance with paid time off.
- Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
- 401k Matching: We invest in your future with a generous 401k match.
- Merit Reviews: Get rewarded for your hard work and dedication.
- Company Events: Work hard, and play hard with regular team-building events.
- Referral Program: Get rewarded for helping us find amazing talent.
- Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
- Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkMerchant Success Manager
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Overview:
The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.
Who we are:
- We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
- We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
- We are proactively enabling merchants to succeed using your platform, services, or solutions.
- We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth
What you'll do:
- Deep dive into each assigned top tier account, learning the business of each merchant
- Align with the merchant’s goals to better guide and service them
- Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
- Update and assist with internal projects for merchants, to increase merchant satisfaction
- Encourage revenue growth by inspiring merchants to utilize additional services
- Become the reliable point of contact for each merchant
- Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
- Become the internal go-to for questions regarding top tier merchants
- Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth
What you'll need:
- Minimum three years of experience in a relatable Account Management/Client Success role
- Minimum one-year experience in a management position (preferred)
- Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
- Strong communication skills required (verbal and written)
- Must be willing to travel to different facilities and client locations
- Upbeat and enthusiastic personality, with a go-getter attitude
- Must be a problem solver with forward-thinking
- Proficiency with Microsoft Office
- Experience with Warehouse Management Systems is a plus
- Experience with Salesforce is a plus
We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
Perks Of Being a ShipMonker
- Full health benefits coverage (medical, dental, vision)
- Unlimited Paid Vacation Time
- 401(k) retirement plan
We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkAbout ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.
The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.
What you'll do:
- Work Order & Operational Triage
- Review open work orders and identify items requiring immediate feedback.
- Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
- Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
- Maintain strong cross-department communication to prevent bottlenecks.
- Warehouse & Fulfillment Expertise
- Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
- Conduct periodic check-ins with department leads to stay aligned on priorities.
- Assist warehouse teams with priority Special Project tasks when needed.
- During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
- Embrace an “all hands on deck” mindset during high-volume periods.
- Client Communication & Scope Definition
- Communicate with clients to define project scope, gather requirements, and clarify expectations.
- Ensure a complete understanding of deliverables before execution begins.
- Project Coordination & Execution
- Align Operations with project objectives and ensure clear execution instructions.
- Create orders and manage receivings to support project execution.
- Monitor account balances, inventory levels, and operational readiness.
- Monitoring & Timelines
- Track progress against deadlines and milestones.
- Adjust strategy proactively to protect timelines.
- Client Experience & Resolution
- Provide consistent updates to clients throughout the project lifecycle.
- Proactively identify and resolve issues impacting success.
- Escalate unresolved or complex issues appropriately to avoid delays.
- Team Coordination & Continuity
- Maintain communication with Sr. CXL and Liaison team members.
- Ensure proper documentation of Special Projects.
- Support PTO/OOO coverage planning to maintain continuity.
What you'll need:
- Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
- Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
- Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
- Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
- Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
- Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
- Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
- Able to lift 50 pounds
- Communication skills
- Proficient verbal and written English skills.
- Advanced problem solving
- Multitasking
- Time management
- Proficiency with computer programs (like Google Sheets, Docs, etc.)
Perks That Pack a Punch
💰 Competitive Salary + Bonus
🏖️ Paid Time Off + Paid Holidays
🩺 Health, Dental, Vision + 401k with Match
🌱 Company Events, Wellness Programs & More
📍 HQ in Fort Lauderdale + Global Fulfillment Network
🌍 Inclusive, Growth-Oriented Culture
Ready to lead the support team of the future?
Apply now and help our merchants stress less, grow more — and experience CX like never befo
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkSenior Manager, Launch & Solutions
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Senior Manager, Launch & Solutions
We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.
What you’ll do:
- Merchant Launch & Solutions:
- Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
- Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
- Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
- Define, track, and analyze metrics related to the launch of new merchants.
- Develop and support the implementation of new service offerings.
- Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
- Analysis:
- Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
- Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
- On-Site Support & Leadership Development:
- Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.
- Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.
What you’ll need:
- Bachelor’s degree in supply chain management, logistics, business administration, or a related field
- Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
- Strong leadership and team management skills with a proven track record of driving results.
- Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
- Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
- Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
- Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
- Lean program leadership and/or certification(s) preferred.
- Preferred experience in Wholesale/B2B fulfillment
- Ability to travel up to 15-25%
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkAbout ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Operations Administrative Assistant
Position Summary
We are seeking a detail-oriented and proactive Operations Administrative Assistant to support daily human resources operations in a dynamic warehouse environment. This role is essential in ensuring a smooth onboarding experience, maintaining accurate employee records, and assisting in compliance and engagement initiatives.
Key Responsibilities
Pre-Onboarding Support & Orientation
-
Prepare materials and supplies for hourly new hire orientation sessions.
-
Conduct warehouse tours for candidates during the interview process to provide insight into operations.*
-
Print and distribute new hire badges and OP (OpenPath) cards.
Employee Performance Management
-
Upload attendance and behavioral feedback forms to individual employee profiles.
-
Use UKG (or other HRIS) for reporting, attendance tracking, and roster management.
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Assign attendance points for No Call/No Show (NCNS), Voluntary Time Off (VTO), and missed punches in line with attendance policy.
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Perform regular roster scrubs to ensure accuracy of scheduling and employee data.
Engagement & Communication
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Assist in planning and executing employee engagement activities, including logistics, setup, and communications.
-
Send JA (Job Abandonment) notifications following established HR protocols.*
-
Sort, send, and direct incoming mail to the appropriate departments or personnel.
Compensation
-
$18.50 per hour
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkIndustrial Engineer - Warehouse Design & Automation
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Overview
As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.
This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.
What You’ll Do
Warehouse Design & Engineering
- Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
- Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
- Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
- Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.
MHE & Automation Engineering
- Specify, evaluate, and engineer material handling and automation systems including:
- Conveyors, sorters, and divert systems
- Pick modules, pallet flow, case flow, and mezzanines
- AMRs, AGVs, and goods-to-person solutions
- Packaging, labeling, dimensioning, and weighing systems
- Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
- Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.
Capacity Modeling & Data Analysis
- Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
- Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
- Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
- Use post-launch operational data to refine assumptions and continuously improve design standards.
Financial Analysis & Business Case Development
- Develop CapEx and OpEx estimates for MHE and automation investments.
- Support ROI, payback period, and total cost of ownership analyses.
- Partner with Finance and Leadership to support capital planning and investment decisions.
- Drive standardization across facilities to reduce engineering variability and lifecycle cost.
Launch Support & Continuous Improvement
- Support warehouse launches and expansions through go-live and stabilization.
- Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
- Perform post-launch audits and feed learnings back into network design standards and playbooks.
- Document and maintain reference designs, engineering standards, and best practices.
What You’ll Need
- Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
- Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
- 5+ years of experience in warehouse design, material handling engineering, or automation.
- Proven experience designing high-volume distribution or fulfillment centers.
- Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
- Proficiency in AutoCAD or similar layout and design tools.
Preferred Qualifications
- Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
- Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
- Familiarity with WMS concepts and system integration dependencies.
- Greenfield warehouse launch experience.
- Experience working directly with automation integrators or MHE vendors.
Key Attributes
- Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
- Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
- Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
- Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkAbout ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
What you'll do:
- The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
- Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
- Use software to keep records, edit, and manage the inventory flow
- The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
- Report to upper management on stock levels, issues, employee performance, etc.
- Constantly work to improve processes
- Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
- The Operations Supervisor will ensure that facility equipment is properly maintained and safe
- Communicate with the warehouse manager to make critical decisions
- Train new warehouse associates
- Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct
What you'll need:
- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
- Minimum 2 years of experience in a supervisory role
- Working knowledge of inventory management software
- Excellent organization, planning skills, and strong attention to detail
- The Operations Supervisor will have outstanding communication and interpersonal abilities
- Proven track record of taking ownership, driving results, and managing change
- Ability to dive deep into data and provide thought-provoking, workable business solutions
- Available to work on weekends, holidays, and overtime as needed
- Ability to work in a fast-paced environment
- Must be able to stand for most of the day
- Ability to lift up to 50lbs.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkSeasonal FT Warehouse Associate - Start $16/hr & Weekly Pay
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Louisville, KY
Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Louisville Fulfillment Center.
At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!
Starting pay: $16/hour
Weekly pay every Friday
Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it
Location: Louisville, KY
Morning shift hours:
DA (Sunday - Wednesday 6:30 AM - 5:00 PM)
DE (Wednesday - Saturday 6:30 AM - 5:00 PM)
DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM)
What You’ll Do:
- Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
- Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
- Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
- Stay active and engaged in a fast paced, high energy warehouse environment
- Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
- Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
- Jump in to support other departments whenever needed
What You’ll Bring:
- A strong work ethic, positive attitude, and willingness to jump in wherever needed
- Ability to stand/walk for most of your shift and lift up to 50 lbs
- Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
- Basic English reading/writing skills
- Must be 18 years or older
- Previous warehouse experience is a plus, but no experience required, we’ll train you!
Why You’ll Love It Here:
- Competitive starting pay + weekly pay
- Hands-on training with opportunities to learn new skills and grow your career
- A chance to be part of a team that’s driving the future of e-commerce
- Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
- Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
- A clean, organized, and collaborative workplace
- The excitement of being part of a fast-growing company where your work directly impacts customers across the globe'
If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to apply?
Apply to ShipMonkAssistant General Manager
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About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
We are seeking an Assistant General Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.
What you'll do:
- The Assistant General Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
- Ensures the physical condition of the warehouse and equipment is properly maintained
- Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
- Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
- Our AGM's will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
- Effectively manages the budget and P&L of the operation
- Ensures operational excellence in all warehouse areas, related equipment, and systems
- Partners with others to maintain the proper layout of warehouse and product placement
- Assistant General Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
- Ensures accurate timekeeping for direct reports and reporting teams
- ShipMonk's AGM's will lead cultural change within facilities whenever necessary
- Ensures compliance as applicable
- A top priority for our AGM's is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
- Addresses complaints and resolves problems
- Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct
What you'll need:
- Ideally, our AGM will have a Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
- AGM's are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
- Experience with warehouse management systems
- ShipMonk prefers that all AGM's have experience with labor management systems and productivity initiatives
- AGM's will set themselves apart by having Lean Six Sigma certification
- All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
- Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers
- It is strongly preferred that our AGM's have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- AGM's should have experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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