About The Role: Be a customer hero!

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew.

What will you be doing? Driving customer success and happiness!

Merchant Advocacy & Proactive Problem-Solving:

• Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.
• Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
• Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.
• Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.

Strategic Support & Value Creation:

• Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.
• Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
• Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.
• Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
• Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.

Team Leadership & Expertise Development:

• Become a sought-after Subject Matter Expert (SME) within the Customer Service team.
• Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
• Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape.

What are we looking for?

• Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust.
• Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.
• Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.
• Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language.
• Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.
• Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.
• Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.
• Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time.

Requirements

• 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
• 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
• Bachelor's Degree or equivalent relevant work experience.
• Stellar verbal communication, active listening, and de-escalation skills.
• Strong written communication skills for crafting professional and effective emails and chat interactions.
• Proficiency in basic computer applications and a willingness to master new software.
• Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
• A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants.

Work at ShipMonk: Perks That Pack a Punch!

• PTO: Take control of your work-life balance with paid time off.
• Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Company Events: Work hard, and play hard with regular team-building events.
• Referral Program: Get rewarded for helping us find amazing talent.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

Heart + Paw offers experienced and talented veterinarians a unique opportunity to co-own and lead modern veterinary centers across the East Coast, Ohio, Kentucky, and Tennessee. As a Partner Veterinarian and Co-Owner, you’ll build and lead your hospital with the potential to expand your ownership over time. We provide the infrastructure, experience, and support so you can focus on medicine, leadership, and culture-building. Design a practice where you control clinical and cultural decisions, supported by our veterinarian-led community where Heart + Paw provides operational support, including recruiting, marketing, and financial expertise, empowering your success. 

Why Partner with Heart + Paw? 

• 5% - 49% ownership options with financing assistance if needed. 
• Earn a competitive salary from day one, plus profit distributions. 
• Build a successful, well-run practice supported by proven operational systems. 
• Enjoy full clinical autonomy to design protocols and set practice standards. 
• Gain full transparency into hospital financials. 
• Leverage Heart + Paw’s operational expertise in marketing, accounting, finance, HR, recruiting, and more. 
• Design and build your dream hospital to serve your community and their pets. 
• Be part of our growing community of Heart + Paw veterinarians and gain the support of our veterinarian-led Operations team. 
• Benefit from mentorship and shared expertise in a supportive, growth-focused environment. 

As Partner Veterinarian and Co-Owner, you will: 

• Lead and co-own your Heart + Paw center. 
• Build a team culture aligned with your vision and provide outstanding veterinary care. 
• Mentor your team, oversee daily operations, and ensure exceptional client experiences. 
• Collaborate with your Center Director and Heart + Paw leadership on hiring, scheduling, budgeting, and more. 

Qualifications 

• DVM/VMD with a valid state license. 
• 4+ years of clinical experience and leadership expertise. 
• A passion for preventive care, client service, and practice ownership. 
• Tech-savvy with a focus on enhancing the pet and parent experience. 
• Fear Free and HABRI certification (or willingness to obtain). 

Ready to build your dream practice?
Let’s talk! Apply now to start the conversation and join us in creating a place where you can be happy, healthy, and successful while building the practice you’ve always envisioned.

At LG, Life’s Good—and so is your opportunity to grow. We create an environment where people can showcase their strengths, think creatively, and build meaningful value. With a global footprint, industry‑leading benefits, and rewards for exceptional performance, LG is a place to thrive.

The Opportunity:

 We’re seeking a Senior Account Manager of Regional Channel Sales to  sell‑through performance, expand market share, and elevate LG as the preferred choice for our partners and end customers. This role drives regional strategy and builds high‑impact reseller relationships.

Responsibilities:

• Own regional sell‑through revenue and deliver against growth targets
• Build and execute regional channel strategy to increase market penetration
• Strengthen reseller partnerships and drive LG adoption across key verticals
• Lead regional expansion initiatives and monitor competitive trends
• Partner closely with Marketing, BD, Product, and Operations to align execution
• Drive data‑driven performance management, forecasting accuracy, and pipeline health
• Regional revenue and target attainment
• Pipeline quality and forecast accuracy
• Win rates and sales cycle efficiency
• Market share growth within strategic partners

Qualifications:

• BA/BS degree or equivalent experience
• 7+ years in sales or channel management
• Experience in B2B tech, electronics, or enterprise solutions with AV or IT technology solutions (large/small format displays, collaboration tools, digital signage, etc.)
• Established relationships within AV or IT distribution channels preferred
• Strong business acumen across sales, marketing, operations, and finance
• Experience with Salesforce CRM is a plus
• A people-first mindset: energized by interacting with customers, end users, and OEMs
• Willingness to travel up to 70% for customer visits, events, and trade shows
• Strong strategic planning and execution skills
• Deep understanding of channel ecosystems and partner‑led growth
• Excellent communication, negotiation, and stakeholder‑influencing abilities

PAY TRANSPARENCY:

The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education, and internal peer compensation comparisons among other potential factors.

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