Sales Operations Specialist – META Region

The Sales Operations Specialist will be a key member of the Axon META team, playing an essential role in enabling the team and our customers to succeed in their partnerships. This position focuses on driving operational excellence through business intelligence, logistics coordination, permits and licensing management, and process improvement — ensuring Axon’s commercial efforts are fully supported across the region.

At Axon, our mission is to protect life, and we aim to make every individual feel valued for their contributions to that mission. We seek intelligent, motivated professionals who want to do remarkable work and grow with a purpose-driven company.

What You’ll Do

Support local sales teams by engaging with all stakeholders - including distributors, customers, and local service partners - acting as the central point of coordination for all joint activities and operational processes. Your responsibilities will include:

• Managing export and import licenses, permits, and compliance documentation (including RMA, vendor registration, and licensing).
• Overseeing logistics follow-up to ensure smooth order execution and timely delivery.
• Supporting distributor onboarding and maintaining vendor records and documentation.
• Handling bank guarantees, letters of credit, and financial settlements in coordination with the finance team.
• Assisting with public tender processing, including preparation, compilation, and submission of documentation in coordination with local teams.
• Drafting and reviewing commercial offers, reports, and solvency studies.
• Managing invoicing processes and ensuring alignment with internal financial protocols.
• Supporting project management and continuous improvement initiatives across internal processes.
• Performing light Salesforce maintenance, data updates, and reporting to support business operations.
• Providing event coordination and operational support for Axon’s participation in regional events.
• Defining and monitoring KPIs in collaboration with the Sales Organization and collecting market intelligence and customer feedback.

What You’ll Bring

• Strong working knowledge of compliance programs, Comex, sales operations, and logistics.
• Bilingual proficiency in English and Arabic.
• Excellent analytical skills and attention to detail.
• A collaborative, team-oriented mindset focused on achieving long-term success.
• Background in marketing and business intelligence.
• Familiarity with service management processes.
• Experience with law enforcement technology solutions is a strong plus.

We’re looking for a paralegal or legal operations professional ready to take the next step in their career by building and leading Lightspeed’s customer agreement support and procurement function from the ground up. If you’ve spent years reviewing both customer and vendor contracts, managing vendor relationships, and navigating complex commercial agreements, this role lets you apply that expertise in a strategic, high-impact capacity.

As Senior Manager of Contracts, you’ll design scalable processes, negotiate complex SaaS and IT contracts, and partner across the organization to balance legal risk with business velocity. Working closely with the Director of Financial Operations and Executive Leadership Team, you’ll establish a procurement operation that supports our growth while protecting the company’s interests and provide customer contract guidance and support.

This is an opportunity to own something from day one, defining how we engage vendors, establishing governance frameworks, and building the foundation for enterprise-scale procurement.

What You'll Do:

Contract Review & Analysis

• When necessary with Sales, review, redline, and assist in negotiation of customer-facing contracts including MSAs, SaaS subscription agreements, SOWs, and addenda
• Identify legal and commercial risks, escalating non-standard terms to Legal and Finance stakeholders
• Ensure contract terms align with approved pricing, product capabilities, and company policies
• Maintain a consistent review turnaround SLA to support deal velocity

Contract Improvement & Standardization

• Identify patterns in contract exceptions and propose updates to standard templates to reduce friction
• Build and maintain a contract playbook with pre-approved fallback positions for common redlines
• Partner with Sales and Rev. Ops (and potentially outsourced legal) to update template language as products, pricing, and regulations evolve
• Track and report on contract cycle time, exception rates, and approval bottlenecks

Revenue Operations Partnership

• Work closely with Rev Ops to ensure CRM data (Salesforce/HubSpot) reflects accurate contract terms, start dates, ARR, and renewal schedules
• Support contract-to-close process improvements within the deal desk workflow
• Provide data and insights for revenue recognition alignment and ARR bookings accuracy
• Assist in building and maintaining contract repositories and document management systems (e.g., DocuSign CLM, Ironclad)

Sales Partnership & Enablement

• Serve as the first point of contact for the Sales team on contract questions, redlines, and approval requests
• Train Sales reps on standard contract terms, negotiation guardrails, and escalation paths
• Participate in deal review meetings to provide contract guidance on complex or strategic accounts
• Provide timely feedback on customer-submitted paper (customer-preferred contract forms)

 Build the Procurement Function

• Design and implement our procurement function from scratch in partnership with the Director of Financial Operations and Executive Leadership Team
• Create end-to-end processes, governance frameworks, and standard operating procedures for SaaS and IT procurement
• Develop approval workflows and escalation paths that enable speed without compromising risk management
• Establish contract templates, clause libraries, and negotiation playbooks tailored to our business needs

Lead Contract Negotiation & Review

• Own review and negotiation of all SaaS, IT, and technology vendor agreements, leveraging your contract drafting and redlining expertise
• Identify and mitigate legal, security, and compliance risks in vendor contracts, including data privacy, liability, indemnification, and service levels
• Negotiate favorable commercial terms while maintaining productive, long-term vendor relationships
• Manage contract redlines, track positions, and drive agreements through to execution

Manage Vendor Risk & Compliance

• Lead third-party risk management including due diligence, compliance reviews, and security assessments
• Coordinate security questionnaires, SOC 2 reviews, and compliance documentation with Director of Security
• Build vendor scorecards to track performance, compliance, and business value
• Ensure all contractual and compliance requirements are satisfied prior to vendor onboarding
• Ensure compliance with SOX requirements and company policies across procurement activities

Partner Across the Business

• Serve as the go to resource for procurement and contract questions across all departments
• Partner cross-functionally with Accounting, HR, IT, and Sales on vendor setup, payment terms, technology selection, and customer-requested compliance materials
• Communicate clearly and proactively, keeping stakeholders informed on timelines, blockers, and next steps

Drive Cost Optimization & Reporting

• Identify cost savings through strategic sourcing, vendor consolidation, and contract renegotiation
• Implement systems and tools to improve contract visibility, tracking, and reporting
• Deliver insights to leadership on procurement performance, spend trends, and risk exposure
• Develop operational dashboards and KPIs to measure procurement performance

What You'll Have:

Qualifications

• Paralegal certificate or degree, or equivalent legal operations experience; bachelor’s degree
• 8+ years of experience in a paralegal, legal operations, contract management, or procurement role with deep commercial contracting expertise
• Extensive background reviewing, drafting, and negotiating SaaS, IT, and technology vendor contracts
• Demonstrated track record of building or transforming procurement or contract management functions including implementation experience
• Experience working with technology vendors and understanding of technical and security requirements
• Proven success partnering across Finance, Accounting, HR, IT, and Sales teams
• Experience implementing a vendor management and contract management system
• Advanced Excel proficiency and strong financial analysis skills
• Strategic thinker with strong decision-making, critical thinking, and delegation skills
• Excellent written and verbal communication with proven ability to build high-trust relationships across all levels and manage competing priorities in a fast-paced environment

Preferred Qualifications

• Experience with NetSuite, Salesforce, and Ramp for vendor management, procurement workflows, and spend controls
• Proficiency with Slack and Microsoft Office Suite for collaboration and reporting
• Experience in high-growth or fast-paced SaaS / technology companies
• Certified Paralegal (CP) or Advanced Certified Paralegal (ACP) designation
• Experience implementing contract lifecycle management (CLM) systems
• Project management certification (PMP, CAPM) or equivalent experience
• Background collaborating with in-house legal teams or outside counsel

What Sets You Apart:

• Process-Driven Mindset: You design efficient, scalable systems and thrive on bringing structure to ambiguity. Prioritization, proactive problem-solving, and a bias for action are second nature.
• Business Partnership: You’re collaborative, trustworthy, and skilled at building strong relationships with operational leaders across an organization.
• Strategic Influence: You translate contractual and financial insights into strategic recommendations that align stakeholders and drive decisions.
• Exceptional Communication You simplify complex legal and contractual concepts into clear, accessible language that anyone can understand.

Your Impact
Axon is the developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in digital video capture, the Axon team has redefined public and private sector technology around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry and protect life with our products. Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, who excels in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space.

What You’ll Do
Location: Jordan, travel up to 70% of time
Reports to: Sr Manager, Emerging Markets

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
• Set and manage expectations with customers and team members
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
• Develop relationships with key partners for growth within their customer base
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc.
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

What You Bring

• Willingness to travel;
• Fluent English and Arabic, French is a plus;
• Assist Sales with presentations and analysis to enlarge customer portfolio;
• Training new employees;
• Document translation & verification for new products Axon brings to the market
• Assist Sales Executives in commercial offer documentation
• Educational background:
• Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience.
• Professional background:
• 4+ years customer facing pre-sales or consulting background required
• 3+ years of experience with public procurement in META
• Experience selling SaaS based solutions
• Experience in End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies
• Must have intellectual curiosity, humility, accountability and positive approach;
• Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs
• Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.
• Basic knowledge of computer hardware, operating systems, and storage devices.
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally.
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc..
• Experience with Law Enforcement technology solutions and public procurement is a plus

*Please submit your Resume in English.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Requirements:

• 3 years of leadership experience in related capacity
• Experience within the financial industry and/or loan operations
• Excellent written and verbal communication skills
• Ability to coach, train, and motivate employees and evaluate their performance
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.

Budgeted annual salary ranges:

• Supervisor II: $51,000 to $57,000
• Supervisor III: $60,000 to $71,600

Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About Mindshare: A Leading WPP Media Brand

Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Role Summary and Impact

The Senior Media Executive will lead the development and execution of advanced digital media strategies to enhance the company's online presence, drive engagement, and achieve marketing goals, ultimately driving significant growth and brand awareness for our clients. This role is ideal for someone with at least one year of experience in digital media, who is ready to take on more responsibility, manage projects, and contribute to strategic planning. 

• Develop and implement comprehensive digital media strategies to support marketing objectives and enhance brand visibility.  

• Analyze market trends and user data to inform strategy and make data-driven decisions.  

• Design, execute, and oversee digital campaigns across multiple channels, including social media, email marketing, and digital advertising.  

• Manage the end-to-end process of digital media campaigns from concept to execution, including budget management and performance tracking.  

• Develop and manage a content calendar that aligns with marketing goals and audience interests.  

• Collaborate with internal teams and external partners to create high-quality, engaging content.  

• Plan and manage paid digital advertising campaigns, including PPC, display ads, and social media ads.  

• Implement SEO best practices to enhance organic search rankings and manage SEM campaigns to drive traffic and conversions.  

• Track, analyze, and report on key performance indicators (KPIs) for all digital media activities.  

• Provide insights and recommendations based on performance data to improve campaign effectiveness and ROI.  

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Bachelor’s degree in marketing, Communications, Digital Media, or a related field. 
• Minimum of 1 year of experience in digital media, marketing, or a related role. 
• Proven experience with digital media platforms, content creation, and campaign management. 
• Strong understanding of social media, SEO, SEM, and digital advertising strategies. 
• Proficiency in digital marketing tools and analytics platforms (e.g., Google Analytics, social media insights). 
• Excellent communication, organizational, and analytical skills. 
• Ability to lead projects, manage multiple tasks, and meet deadlines.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only primary learning experience company, offering a platform to deliver a suite of award-winning tools, resources, and supplemental content for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps teachers, administrators, and families in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate success.

Our Mission:

Seesaw’s mission is to provide every primary student with joyful and connected learning experiences that lay the foundation for success in life. 

Your Team:

This part-time, contractor, role is part of the Professional Learning team. Seesaw’s Professional Learning team members are all educators with a passion for supporting every student’s learning journey and ensuring teacher success. 

Your Role:

Seesaw is looking for an exceptional educator who is ready to use their experience, knowledge and skills to facilitate interactive, impactful Seesaw product training and professional development opportunities for our customers in both English and Arabic. 

This role is customer-facing, and you will be the Seesaw and Little Thinking Minds (LTM) solutions expert supporting teachers and administrators in their implementation of Seesaw products.

You will lead Professional Development sessions for groups of teachers (and occasionally administrators) of varying sizes in a virtual or onsite setting to drive success with Seesaw products. 

Your Responsibilities:

• Deliver virtual or onsite professional development and training to support the effective use of Seesaw and/or LTM.
• Check your calendar, Slack, and email daily for updates from the team and/or sessions booked. 
• Communicate via email and phone to support customers in getting professional development sessions scheduled. 
• Maintain pre and post session documentation and notes in designated systems, including sending follow up resources to customers via email.
• Maintain a strong knowledge of the latest features in Seesaw as well as support resources that may need to be provided to customers.
• Raise any customer issues that arise with speed and urgency, helping to resolve and communicate back to the customer, as needed.

Prerequisites (Requirements):

• 3+ years of primary teaching experience
• Prior experience with educator coaching and/or delivering professional development a plus

• Knowledge of Seesaw and/or use of Seesaw in the classroom strongly preferred
• Knowledge of Little Thinking Minds (LTM) and/or use of LTM in the classroom strongly preferred

• Exceptional presentation skills

• Highly organized, flexible, able to think critically, and a quick learner
• Positive, upbeat, proactive, and professional attitude. Collaborative teammate who is values-driven and supportive
• Tech-savvy and comfortable using technology to present and demonstrate
• Ability to travel if needed - especially in peak season 
• Willing to work flexible schedule when customer demands require it (evening, early morning, as needed)
• Willingness and ability to travel throughout the MENA region is preferred
• Comfortable with Google Suite (Docs, Sheets, Slides)

Compensation:

We offer competitive virtual per session and daily onsite rates for training delivery and preparation.

Reimbursement:

When required, travel and lodging is reimbursed within 15 days of invoice submission. 

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse users. We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.