Position Summary:

As a Forms Builder you will work directly with our dealership clients to create customized computer forms, coordinating all questions and changes. You will be able to demonstrate your administrative expertise as the vital link between Lightspeed and the dealership's Finance & Insurance (F&I) department. You will work directly with Lightspeed Technical associates regarding product change requests and application defects. The Forms Builder is responsible for facilitating the coding, testing and delivery of Forms to our existing and new client base.

*This is a hybrid/remote position that works most often in the MST time zone with occasional meetings onsite.

What you’ll do:

• Responsibilities include but are not limited to:
• Assembles, organizes and maintains forms library by generating, changing or deleting forms. Supports internal and external clients and their forms needs.
• Maintains records of workload, client status with regards to problem resolution and ensures billing is processed in a timely manner.
• You will work directly with Lightspeed Technical associates regarding product change requests and application defects.

What you should have:

Qualifications:

• A successful candidate must have excellent computer skills (MS Office)
• Previous experience creating forms is desired
• Must be able to work periodic weekends and expanded work hours
• Must possess excellent customer service skills, ability to prioritize, manage multiple projects, problem-solving skills, and the initiative to learn how to build new F&I forms and make corrections to existing forms
• Having a strong attention to detail is a requirement to be successful in this role.
• Superb time management skills and completion of tasks to a definite deadline are required.
• Powersports, RV or Marine dealership experience, with an understanding of the purpose of the F&I Department. Banking, customer service or help desk experience is also helpful

We are looking for a Principal Software Engineer to join one of our high-impact engineering squads. In this role, you will serve as a technical leader and be key in designing complex systems, driving architectural decisions, mentoring engineers, and delivering high-quality software across our cloud-native Evolution DMS platform. You will work at the intersection of scale, performance, and user impact, tackling some of the hardest problems in our stack.

This is a full-time position with the opportunity to work in a collaborative, Agile environment where your decisions carry real weight.

What You'll Do

• Lead technical design and architecture for complex, cross-functional features — evaluating trade-offs, defining patterns, and ensuring solutions are scalable, maintainable, and performant across a large enterprise-grade codebase.
• Build and own platform-level frameworks used by other engineering squads — including authentication/authorization systems, API development tooling, webhook infrastructure, messaging pipelines, AI integrations, and CI/CD tooling.
• Drive engineering excellence through code reviews, architectural guidance, and establishing best practices that raise the bar for the entire team.
• Mentor and develop junior and mid-level engineers through pairing, design reviews, and knowledge sharing — fostering a culture of continuous learning (teaching experience a strong plus).
• Own end-to-end delivery of features from design through production — writing clean, efficient, well-documented code in Java, Kotlin, and TypeScript adhering to team standards.
• Lead and execute complex integrations with third-party systems — including payment processors, identity providers, OEM data feeds, and external APIs — ensuring resilience, security, and maintainability.
• Champion performance and reliability — proactively identify and resolve bottlenecks, design for failure, and implement resilience patterns (circuit breakers, caching strategies, backoff/retry) across our service integrations.
• Drive cloud infrastructure decisions on AWS — including serverless architecture (Lambda, API Gateway), container orchestration (EKS), messaging (SNS/SQS, RabbitMQ), and data services (RDS PostgreSQL, ElastiCache/Redis, DynamoDB).
• Manage and evolve CI/CD pipelines — automating build, test, and deployment processes using GitLab CI, Gradle, Terraform, and Serverless Framework to enable rapid, consistent releases across environments.
• Lead incident response and root cause analysis for high-severity production issues, translating findings into actionable architectural improvements.
• Contribute to infrastructure as code using Terraform, supporting reproducible, version-controlled AWS environment provisioning.
• Maintain and improve technical documentation in Confluence, ensuring architectural decisions, patterns, and runbooks are accessible and up to date.
• Evaluate and adopt emerging technologies — including AI/ML tooling — making recommendations that align with long-term platform direction.

What You'll Have

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field with 7+ years of professional software engineering experience; or equivalent experience in lieu of a degree.
• Deep expertise in Java / Kotlin / Groovy and the Jakarta EE ecosystem — including JPA, Wildfly/JBoss, or Spring — with a strong command of object-oriented and functional design principles.
• Strong proficiency in TypeScript and JavaScript — including Node.js and modern backend frameworks such as NestJS — with the ability to contribute across the full stack.
• Demonstrated ability to architect and deliver distributed, cloud-native systems at scale — including microservices, event-driven architectures, and RESTful API design.
• Integrate AI-assisted development tools (such as GitHub Copilot, Claude, or equivalent) into day-to-day engineering workflows — including code generation, automated code review, test authoring, and documentation — to improve individual and team productivity without compromising code quality or security standards.
• Extensive hands-on experience with AWS — specifically Lambda, API Gateway, CloudFront, S3, SNS, SQS, EKS, ElastiCache, and DynamoDB — and a track record of deploying and operating production workloads in cloud environments.
• Advanced proficiency with PostgreSQL and other data stores (Redis/Valkey, MongoDB) — including query optimization, indexing strategies, and schema design.
• Proven experience designing and implementing authentication and authorization systems — including OAuth 2.0, OIDC, and integration with identity providers such as Okta and FusionAuth.
• Proficiency with containerization and orchestration — Docker and Kubernetes/EKS — at a production operations level.
• Demonstrated experience leading or contributing to large-scale migrations — including legacy system rewrites, on-prem to cloud migrations, or major platform re-architectures.
• Solid understanding of messaging and event-driven systems — RabbitMQ, SNS/SQS, and ETCD-backed configuration management.
• Strong verbal and written communication skills with a demonstrated ability to influence technical direction across teams.

Preferred Qualifications

• AWS Certification (Cloud Practitioner, Solutions Architect, or AI Practitioner) strongly preferred.
• Experience on a developer platform or framework team — building shared tooling, libraries, and infrastructure that other engineering squads build on top of.
• Familiarity with AI/ML integration patterns in production software — including LLM APIs, prompt engineering, or agentic workflow tooling.
• Solid experience with infrastructure as code using Terraform and deployment automation using Serverless Framework and GitLab CI.
• Experience with desktop application development and migration from legacy desktop (Swing or equivalent) to modern web/React front ends.
• Experience building and maintaining third-party payment integrations (e.g., WorldPay, Stripe, or equivalent payment processors), with strong understanding of PCI compliance considerations.
• Experience with build tooling — Gradle, Ant, or equivalent — in large multi-module Java projects.
• Familiarity with test-driven development (TDD), Jest, and maintaining high code coverage standards across unit, integration, and regression testing.
• Experience with observability tooling — Datadog, distributed tracing, structured logging, and defining SLOs/SLIs for production services.
• Prior experience in a teaching, mentoring, or adjunct instruction role is a meaningful differentiator and reflects the collaborative culture we value.
• Working knowledge of Linux/Unix systems and scripting (Python or Bash).
• Oracle Certified Java Programmer or equivalent certification a plus.

Position Summary

As a Supervisor, IT Help Desk, you will lead and mentor the IT Help Desk team, serving as the escalation point for complex technical issues and ensuring the delivery of high-quality support services to internal employees. You will be responsible for team performance, staffing, process improvement, and cross-functional collaboration with Systems Administrators and IT leadership. This role is ideal for an experienced IT professional who is passionate about people management, operational excellence, and creating a service-first support culture.

What You’ll Do

Team Leadership & Management

• Supervise, coach, and mentor a team of Tier I and II IT Support Technicians, fostering a collaborative and high-performance culture.
• Conduct regular one-on-ones, performance reviews, and development conversations with team members.
• Manage scheduling and staffing to ensure adequate coverage and support for business operations.
• Onboard and train new help desk technicians, ensuring alignment with established procedures and quality standards.
• Identify skills gaps and coordinate training opportunities to support team growth and career development.

Escalation & Technical Support

• Serve as the primary escalation point for complex or high-priority issues that exceed Tier I and II scope.
• Collaborate with Systems Administrators and IT leadership to resolve escalated tickets in a timely manner.
• Maintain hands-on technical proficiency in areas including Microsoft 365, Entra ID (Azure AD), endpoint management, and network troubleshooting.
• Step in to provide direct end-user support during peak demand or staffing gaps as needed.

Ticket & Queue Management

• Monitor the ticketing queue to ensure tickets are correctly prioritized, assigned, and resolved within SLA targets.
• Analyze ticket trends and recurring issues to identify opportunities for proactive resolution or process improvement.
• Generate and review weekly/monthly reports on team performance, ticket volume, SLA compliance, and customer satisfaction.
• Define and enforce ticketing standards, ensuring complete and accurate documentation of all support interactions.

Process Improvement & Documentation

• Develop and maintain IT procedures, runbooks, and knowledge base articles to improve team efficiency and consistency.
• Identify opportunities to automate or streamline repetitive support tasks.
• Establish and refine escalation paths, workflows, and service delivery standards.
• Ensure the team knowledge base is current, accurate, and consistently used across the team.

Cross-Functional Collaboration

• Partner with Systems Administrators and IT management on projects, infrastructure changes, and planned maintenance.
• Communicate upcoming changes, outages, or IT initiatives to end users with appropriate advance notice.
• Represent the help desk in IT team meetings and contribute to strategic planning discussions.
• Gather and relay user feedback to drive continuous improvement in IT services.

Equipment & Asset Management

• Oversee the team’s management of hardware inventory, equipment deployments, and onboarding/offboarding processes.
• Ensure accurate tracking of IT assets and enforce asset management policies and procedures.
• Coordinate equipment procurement requests and work with vendors or procurement teams as needed.

What You Should Have

Qualifications

• 4+ years of experience in IT support or help desk roles, with at least 1–2 years in a lead or supervisory capacity.
• Solid working knowledge of Windows operating systems, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and Entra ID (Azure AD).
• Demonstrated experience managing or mentoring a team in a technical support environment.
• Strong understanding of ITSM principles, including ticketing, SLA management, and escalation workflows.
• Excellent interpersonal and communication skills – able to engage effectively with both technical staff and non-technical end users.
• Ability to analyze support data and metrics to drive decision-making and continuous improvement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service quality and user satisfaction.

Preferred Qualifications

• CompTIA A+ or Network+ certification
• Microsoft 365 Certified: Administrator Expert or similar Microsoft certification
• ITIL Foundation certification
• Experience with enterprise ticketing platforms (ServiceNow, Jira Service Desk, Zendesk, etc.)
• Familiarity with endpoint management tools (Microsoft Intune, SCCM, or similar)
• Experience developing or delivering IT training for end users or junior staff
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field

We’re looking for a paralegal or legal operations professional ready to take the next step in their career by building and leading Lightspeed’s customer agreement support and procurement function from the ground up. If you’ve spent years reviewing both customer and vendor contracts, managing vendor relationships, and navigating complex commercial agreements, this role lets you apply that expertise in a strategic, high-impact capacity.

As Senior Manager of Contracts, you’ll design scalable processes, negotiate complex SaaS and IT contracts, and partner across the organization to balance legal risk with business velocity. Working closely with the Director of Financial Operations and Executive Leadership Team, you’ll establish a procurement operation that supports our growth while protecting the company’s interests and provide customer contract guidance and support.

This is an opportunity to own something from day one, defining how we engage vendors, establishing governance frameworks, and building the foundation for enterprise-scale procurement.

What You'll Do:

Contract Review & Analysis

• When necessary with Sales, review, redline, and assist in negotiation of customer-facing contracts including MSAs, SaaS subscription agreements, SOWs, and addenda
• Identify legal and commercial risks, escalating non-standard terms to Legal and Finance stakeholders
• Ensure contract terms align with approved pricing, product capabilities, and company policies
• Maintain a consistent review turnaround SLA to support deal velocity

Contract Improvement & Standardization

• Identify patterns in contract exceptions and propose updates to standard templates to reduce friction
• Build and maintain a contract playbook with pre-approved fallback positions for common redlines
• Partner with Sales and Rev. Ops (and potentially outsourced legal) to update template language as products, pricing, and regulations evolve
• Track and report on contract cycle time, exception rates, and approval bottlenecks

Revenue Operations Partnership

• Work closely with Rev Ops to ensure CRM data (Salesforce/HubSpot) reflects accurate contract terms, start dates, ARR, and renewal schedules
• Support contract-to-close process improvements within the deal desk workflow
• Provide data and insights for revenue recognition alignment and ARR bookings accuracy
• Assist in building and maintaining contract repositories and document management systems (e.g., DocuSign CLM, Ironclad)

Sales Partnership & Enablement

• Serve as the first point of contact for the Sales team on contract questions, redlines, and approval requests
• Train Sales reps on standard contract terms, negotiation guardrails, and escalation paths
• Participate in deal review meetings to provide contract guidance on complex or strategic accounts
• Provide timely feedback on customer-submitted paper (customer-preferred contract forms)

 Build the Procurement Function

• Design and implement our procurement function from scratch in partnership with the Director of Financial Operations and Executive Leadership Team
• Create end-to-end processes, governance frameworks, and standard operating procedures for SaaS and IT procurement
• Develop approval workflows and escalation paths that enable speed without compromising risk management
• Establish contract templates, clause libraries, and negotiation playbooks tailored to our business needs

Lead Contract Negotiation & Review

• Own review and negotiation of all SaaS, IT, and technology vendor agreements, leveraging your contract drafting and redlining expertise
• Identify and mitigate legal, security, and compliance risks in vendor contracts, including data privacy, liability, indemnification, and service levels
• Negotiate favorable commercial terms while maintaining productive, long-term vendor relationships
• Manage contract redlines, track positions, and drive agreements through to execution

Manage Vendor Risk & Compliance

• Lead third-party risk management including due diligence, compliance reviews, and security assessments
• Coordinate security questionnaires, SOC 2 reviews, and compliance documentation with Director of Security
• Build vendor scorecards to track performance, compliance, and business value
• Ensure all contractual and compliance requirements are satisfied prior to vendor onboarding
• Ensure compliance with SOX requirements and company policies across procurement activities

Partner Across the Business

• Serve as the go to resource for procurement and contract questions across all departments
• Partner cross-functionally with Accounting, HR, IT, and Sales on vendor setup, payment terms, technology selection, and customer-requested compliance materials
• Communicate clearly and proactively, keeping stakeholders informed on timelines, blockers, and next steps

Drive Cost Optimization & Reporting

• Identify cost savings through strategic sourcing, vendor consolidation, and contract renegotiation
• Implement systems and tools to improve contract visibility, tracking, and reporting
• Deliver insights to leadership on procurement performance, spend trends, and risk exposure
• Develop operational dashboards and KPIs to measure procurement performance

What You'll Have:

Qualifications

• Paralegal certificate or degree, or equivalent legal operations experience; bachelor’s degree
• 8+ years of experience in a paralegal, legal operations, contract management, or procurement role with deep commercial contracting expertise
• Extensive background reviewing, drafting, and negotiating SaaS, IT, and technology vendor contracts
• Demonstrated track record of building or transforming procurement or contract management functions including implementation experience
• Experience working with technology vendors and understanding of technical and security requirements
• Proven success partnering across Finance, Accounting, HR, IT, and Sales teams
• Experience implementing a vendor management and contract management system
• Advanced Excel proficiency and strong financial analysis skills
• Strategic thinker with strong decision-making, critical thinking, and delegation skills
• Excellent written and verbal communication with proven ability to build high-trust relationships across all levels and manage competing priorities in a fast-paced environment

Preferred Qualifications

• Experience with NetSuite, Salesforce, and Ramp for vendor management, procurement workflows, and spend controls
• Proficiency with Slack and Microsoft Office Suite for collaboration and reporting
• Experience in high-growth or fast-paced SaaS / technology companies
• Certified Paralegal (CP) or Advanced Certified Paralegal (ACP) designation
• Experience implementing contract lifecycle management (CLM) systems
• Project management certification (PMP, CAPM) or equivalent experience
• Background collaborating with in-house legal teams or outside counsel

What Sets You Apart:

• Process-Driven Mindset: You design efficient, scalable systems and thrive on bringing structure to ambiguity. Prioritization, proactive problem-solving, and a bias for action are second nature.
• Business Partnership: You’re collaborative, trustworthy, and skilled at building strong relationships with operational leaders across an organization.
• Strategic Influence: You translate contractual and financial insights into strategic recommendations that align stakeholders and drive decisions.
• Exceptional Communication You simplify complex legal and contractual concepts into clear, accessible language that anyone can understand.

The Sales Specialist - Payments is a quota-carrying overlay role embedded within the Lightspeed DMS sales process. Rather than building a standalone territory from scratch, this specialist operates as the dedicated payments closer working in tandem with two existing sales motions: 1) the outside field sales team who own deep dealer relationships and DMS platform deals and 2) the account management transactional team who handle high-volume inbound and renewal activity. The Sales Specialist's job is to convert those warm payment opportunities at pace and volume.

This is a quality-first, video/phone-primary sales role. Success is measured in closed merchants per month and not pipeline size or call counts alone. The expectation is 15-20 signed merchant accounts per month. At a strong referral-to-close rate, that requires closing qualified opportunities in motion at any time and numerous meaningful contacts per day.  The ideal candidate will be focused, consultative, and collaborative in nature rather than focused on a high-volume dialing operation.

Critically, this role must be a trusted partner within our sales organization. Outside field sales representatives will only refer payment opportunities if they're confident the Sales Specialist will close cleanly, protect the dealer relationship, and not create noise in a deal they're managing.  Account Management transactional representatives need rapid follow-up and clear feedback loops. The Sales Specialist who earns that trust unlocks a high-volume, compounding referral pipeline that grows over time.

What You'll Do

Referral Management & Rapid Follow-Up

• Receive and work payment referrals from field sales reps and transactional sales reps within defined SLA windows
• Maintain a clear, real-time view of inbound referral pipeline in Salesforce — every referral logged, staged, and actioned
• Communicate deal status back to originating rep on a regular cadence; flag stalls or issues before they become relationship problems
• Build trust with field and transactional reps through consistent follow-through, so referral volume grows rather than plateaus

High-Velocity Payment Sales Execution

• Run efficient, consultative payment sales conversations — typically 2–3 touches from referral to signed agreement
• Conduct merchant statement analyses to build savings-based proposals that make the business case for switching payment processors clear and compelling
• Deliver payment product presentations over phone and video tailored to the dealer's specific workflow — parts counter, service lane, F&I, or front-line vehicle sales
• Close an assigned number of merchant accounts per month through a combination of referral conversion and self-sourced opportunities within the existing DMS customer base
• Manage the full payment sales cycle: qualification → statement analysis → proposal → agreement → activation handoff using our tools and resources

Self-Sourced Pipeline Development

• Proactively identify DMS customers not yet processing payments through Lightspeed — mining the existing customer base for unconverted accounts
• Work with sales and payments leadership to prioritize outreach lists based on account size, dealer type, and processing volume potential
• Generate 20–25% of monthly deal volume through self-sourced activity to reduce dependency on any single referral channel

Merchant Onboarding & Activation

• Partner with the Payments Operations and Implementation teams to ensure every signed merchant activates quickly and cleanly — a signed deal that doesn't activate is not a deal
• Conduct merchant onboarding check-ins to confirm satisfaction
• Track and report activation rates monthly; identify patterns in stalled activations and work with ops to resolve systemic friction

CRM Hygiene & Reporting

• Maintain disciplined Salesforce usage — all referrals logged, all activity tracked, all deal stages current
• Provide weekly pipeline and forecast updates to sales leadership, including referral source breakdown, conversion rates by channel, and projected monthly close count
• Surface patterns in objections, competitor activity, and dealer feedback to inform product, pricing, and messaging improvements

What You'll Have

• 2–5+ years of B2B sales experience in merchant services, payment processing, fintech, or a related inside/overlay sales role
• Demonstrated history of closing a high volume of deals per month — this role rewards pace and discipline, not just relationship-building alone
• Experience working alongside or supporting a field or outside sales team in an overlay, specialist, or channel capacity
• Prior experience selling into powersports, RV, marine, trailer, heavy equipment, or dealership environments is a significant differentiator
• Experience conducting merchant statement analysis and building cost-savings proposals
• Proficiency with Salesforce CRM — disciplined pipeline management, accurate forecasting, and referral tracking are non-negotiable in this role
• Solid understanding of interchange-plus and tiered pricing models, effective rate benchmarking, and how to position payment savings clearly
• Ability to run rapid, efficient sales conversations — qualifying quickly, presenting compellingly, and closing without unnecessary cycle extension
• Strong communication and partner management skills — field reps need to trust you with their dealer relationships
• Comfort with video/phone-primary sales; high daily contact activity balanced with quality engagement
• Proficient in working with prospects during occasional in-person events
• Reliable home office setup for remote-primary work; strong internet connection and professional video presence and environment
• Ability to manage a focused pipeline with active opportunities across multiple deal stages simultaneously in CRM
• Bachelor’s degree in Business, Finance, or related field preferred; equivalent experience accepted

We're seeking a Cloud Engineer to join our platform engineering team as an embedded member of development squads. In this role, you'll work directly alongside application developers, enabling their success through self-service infrastructure platforms, GitOps automation, and AI-powered tooling. You'll manage infrastructure supporting 4,000+ EKS workloads in AWS while building the next generation of developer-focused platforms that dramatically increase velocity.

This isn't a traditional infrastructure role. You'll be a strategic partner to developers, guiding cloud architecture decisions, building automation that eliminates toil, and leveraging AI to accelerate both infrastructure and application delivery.

What you'll do:

Platform Development & Developer Enablement

• Build and maintain self-service infrastructure platforms that empower developers to provision and manage their own AWS resources
• Work embedded within development squads as their cloud infrastructure guide and strategic partner
• Design and implement reusable Terraform modules that enable consistent, scalable infrastructure patterns
• Develop AI-powered automation tools that increase team velocity and reduce manual operational overhead
• Create developer-friendly abstractions over complex infrastructure using GitOps workflows

Infrastructure as Code & GitOps

• Implement GitOps practices using ArgoCD and Helm for automated deployments across EKS clusters
• Build and maintain modular Terraform infrastructure supporting EKS, RDS PostgreSQL, Aurora PostgreSQL, and core AWS services
• Leverage AI tools to accelerate Terraform module development, code review, and documentation
• Design Terraform module libraries that balance flexibility with guardrails
• Establish CI/CD pipelines that enable developers to safely deploy infrastructure changes

Cloud Architecture & Collaboration

• Partner with developers to design cloud-native architectures optimized for AWS
• Guide infrastructure decisions within development squads, translating application requirements into scalable AWS solutions
• Collaborate with Cloud Architects and Security teams on infrastructure patterns and best practices
• Implement highly available, scalable, and self-healing systems

Automation & Velocity

• Develop Python and Bash automation that eliminates repetitive operational tasks
• Strategically apply AI tools (code generation, infrastructure optimization) to accelerate delivery
• Build monitoring, logging, and observability solutions that provide developers insight into their infrastructure
• Continuously improve speed, efficiency, and scalability through automation-first thinking

What you should have:

Technical Skills

• 5+ years in Cloud/Platform Engineering/SRE/DevOps roles with production AWS experience
• Strong GitOps mindset with hands-on experience using ArgoCD, FluxCD, or similar tools
• Kubernetes expertise (4+ years) managing EKS clusters in production environments
• PostgreSQL experience with RDS PostgreSQL and Aurora PostgreSQL in production
• Experience using AI coding assistants (GitHub Copilot, Claude, Cursor, or similar) for infrastructure code development
• Advanced Terraform skills including:

Designing and implementing modular, reusable Terraform code

Building Terraform module libraries

Managing complex AWS infrastructure as code

Understanding of Terraform best practices and state management

• Deep AWS knowledge: VPC, IAM, EKS, RDS, Aurora, S3, Security Groups, networking
• Proficient in Helm chart development and management
• Advanced Python scripting for automation and tooling (beyond basic scripts)
• Bash/Shell scripting proficiency
• CI/CD pipeline experience (GitLab CI preferred)
• Linux administration background (4+ years)

Essential Mindset & Approach

• Self-service platform thinking - instinct to build tools that enable others
• Cloud-native design mindset - architecting for AWS from the ground up
• Automation-first approach - proven track record of eliminating toil through tooling
• Systems thinking - understanding how components interact in complex distributed systems

Soft Skills (Critical)

• Exceptional communication with developers - ability to translate technical concepts and collaborate effectively · Embedded squad experience - comfortable working directly within development teams as their infrastructure guide
• Excellent follow-through - strong task completion orientation and reliability
• Collaborative mindset - team-first approach, not siloed thinking
• Strategic guidance ability - can help developers make informed AWS infrastructure decisions
• Experience working in Agile development environments

Preferred Qualifications

• Experience building developer self-service platforms or internal developer platforms (IDP)
• Hands-on experience with AI coding assistants for Terraform/Python development, AI-driven infrastructure analysis, or LLM-based automation workflows
• AWS Well-Architected Framework knowledge
• Experience with observability platforms (Datadog, Prometheus, Grafana)
• Background in platform engineering or SRE disciplines
• Understanding of building and managing large-scale distributed systems
• Experience with messaging technologies (AmazonMQ, RabbitMQ, Kafka)
• Incident management and root cause analysis experience
• Prior experience as an embedded infrastructure engineer within development teams
• What Makes This Role Different
• You'll be a force multiplier for development teams, building platforms and automation that let developers move fast while maintaining reliability and security. Your success is measured by developer velocity, reduced operational toil, and the quality of self-service tools you create.
• Work Requirements
• Hybrid or Remote (Utah preferred, open to other locations)
• Occasional availability during maintenance windows
• On-call rotation support for production infrastructure

We're looking for engineers who are excited about empowering developers, obsessed with automation, and think in terms of platforms. If you love building tools that make others more productive, we want to talk to you.

This pivotal role within our sales team acts as a strategic partner to the new business Sales Executives assisting in the discovery process, identifying client pain points and aligning the software solution to address these issues that demonstrate Lightspeed value and solutioning to prospective clients.  You are a technical translator and problem-solver that thrives on autonomy.   The character and competency you bring to the sales process is a critical component to this role. Ultimately, you win with integrity and good intent.

What you’ll do:

• Conduct discovery with clients to understand their specific needs and challenges, ensuring that the proposed solutions are feasible and tailored to their requirements.
• Enhance the Sales Team's presentation skills by providing comprehensive training and coaching sessions both before and after presentations to ensure high-quality delivery and effectiveness.
• Possess deep technical knowledge of the Lightspeed solutions and ability to explain complex features and functionalities to technical and non-technical audiences in a way that resonates with potential customers.
• Act as strategic partner to sales and implementation teams identifying client needs, developing tailored solutions and training plans that ultimately setting the customer up for success.
• Identify gaps in our current software to improve functionality and user experience.
• Analyze industry trends to prioritize customer enhancement requests effectively.
• Identify areas to streamline our processes through the organization by making recommendations to the leadership team when identified.
• Ensure seamless and high-quality handoffs to the Client Implementation Manager to facilitate smooth transitions and successful project execution.

What you should have:

Qualifications:

• Minimum of 2 years experience in supporting, delivering, or designing SaaS solutions
• Extensive knowledge of Lightspeed products and solutions
• Excellent verbal and written communication skills to explain complex technical concepts to non-technical stakeholders
• Strong interpersonal skills to build relationships with clients and internal teams
• Must have accounting knowledge.
• Excellent verbal and written presentation skills
• Industry knowledge a plus
• Possess Up-to-date knowledge of technology and tools used in sales process.
• Understand the configuration and set-ups of Lightspeed
• Customer-centric skills to effectively engage customers and ensure positive outcomes.

The Continuous Improvement Manager is the continuous improvement leader for the Professional Services Department.  This leader defines and manages timely completion of “continuous improvement” projects that increase onboarding velocity and time-to-value, customer adoption of Lightspeed software, and overall customer satisfaction. Projects require Lean/DMAIC problem solving methodology in a software business to discover root causes. Leads cross-functional strategy workshops to determine solutions and will work with stakeholders on scheduling and implementation, under limited supervision. Utilizes project management principles regarding strategy, practices, and procedures, to accomplish challenging projects having a high level of revenue and cost impact. Demonstrates leadership and collaboration skills to achieve goals without direct control over resources. Works independently and exercises sound judgment in selecting methods and techniques to obtain results.  Success in this role is measured by improvements to NRR (Net Revenue Retention), customer health scores, and time-to-value metrics.    

What you’ll do:

• Champion a problem solving culture by facilitating cross-functional strategy sessions, including process mapping.
• Utilizes DMAIC (Define, Measure, Analyze, Implement, Control) methods to improve business processes to increase onboarding velocity and time-to-value, customer adoption, and customer satisfaction (measured via CSAT, NPS, and churn rate).
• Acts as a Technology Project Manager: applying Agile and waterfall methodologies as appropriate to synchronize portfolio planning, scoping, and execution processes to deliver continuous improvement projects on-time and within budget to committed roadmaps, and performance KPIs.
• Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
• Identify, escalate, and resolve conflicts, dependencies, and risks—proactively surfacing blockers before they impact delivery.
• Implement large, cross-team, multi-year programs and projects.
• Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
• Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
• Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.

What you should have:

Qualifications:

• 1-3 years of cross-functional process improvement experience with a track record of improving processes and business results.
• Demonstrates data driven solutions. Experience defining project success criteria with multiple stakeholders.
• Lean/Six Sigma or DMAIC certification or relevant knowledge and experience.
• Strong process improvement and project management skills and experience.
• Experience working in a SaaS or subscription-based software business; familiarity with Professional Services operations and SaaS metrics (ARR, churn, NRR) strongly preferred.
• Ability to lead through influence and work as a collaborative team member.
• Strong verbal and written communication skills.
• Experience in collaborating across business/product lines and organizational groups.
• Strong ability to manage a portfolio of improvement projects and ability to prioritize based on business requirements.
• Experience leading virtual and in-person process improvement meetings.
• Experience creating process documentation with tools such as Visio, PowerPoint or Lucid Chart.
• Experience creating and delivering presentations to stakeholders about project status or outcomes.

Preferred Qualifications:

• Project Management or Agile Certification (PMP, PMI-ACP, SAFe, CSP).
• Experience with Statistical Process Control charting using tools such as Weka, Excel or Minitab.
• Dealership industry or Lightspeed experience.

We are an innovative and collaborative team that is hungry for innovative technologies. We are looking for Software Engineer professionals that are pensioned for coding, testing, willing to learn innovative technologies, while also willing to maintain legacy technologies and can work in fast-paced environments.  This role offers opportunities for growth and is ideal for a collaborative and self-motivated individual who is passionate about building quality software and advancing their technical expertise.  

What you’ll do:

• Collaborate in Agile teams to refine requirements, estimate tasks, and contribute to sprint activities.
• Determine software solutions, applying object-oriented principles to ensure reusability and scalability.
• Develop and implement code that is clean, efficient, and well-documented, adhering to team standards.
• Conduct unit testing and participate in code reviews to maintain high-quality code.
• Work closely with business, product management, QA, and hosting teams to facilitate smooth rollouts across AWS environments (development, staging, production), ensuring alignment with project goals and operational needs.
• Manage and optimize CI/CD pipelines, automating build, test, and deployment processes to streamline releases and maintain consistency across environments.
• Utilize team tools including Jira, GitLab, SwaggerHub, and Bruno (similar to Postman) for project tracking, version control, API documentation, and testing, respectively.
• Maintain and update documentation regularly in Confluence to keep resources current and accessible for team collaboration.
• Maintain code quality through regular refactoring and documentation for team knowledge sharing.

What you should have:

Qualifications:

• A bachelor's degree in computer science, Engineering, or a related field with 3-5 years of professional experience; or equivalent experience in lieu of a degree.
• Strong understanding of object-oriented programming and design principles with a Strong focus in Java EE, Jakarta EE, Kotlin.
• Strong understanding of object-oriented programming and design principles.
• Familiarity with cloud environments (AWS, GCP, or Azure preferred) and an ability to leverage cloud-based tools for software development and deployment.
• Solid foundation in software development processes, debugging, and testing.
• Proven experience with Agile and Scrum methodologies.
• Understanding of computer science concepts, including data structures, algorithms, and software lifecycle processes.
• Ability to develop and integrate APIs, and proficiency with SQL and relational databases.
• Basic knowledge of network communications and distributed systems.
• Ability to manage development environments and troubleshoot independently.
• Working knowledge of Linux or Unix operating systems.
• Driven to learn new programming languages and frameworks.
• Knowledge of containerization and orchestration (e.g., Docker, Kubernetes) is preferred.
• Strong verbal and written communication skills.
• Ability to work collaboratively and share knowledge with team members.
• Demonstrates organizational skills and an ability to prioritize effectively.

Preferred Qualifications:

• Familiarity with test-driven development and high code coverage standards.
• Experience in front-end and back-end systems integration.
• Working knowledge of modern databases (e.g., PostgreSQL) and microservices architecture.

We are looking for a Product Owner who is passionate about building software solutions (with an emphasis on CRM) that customers love.  The Product Owner will be responsible for maximizing value delivered by the development teams.  The ideal candidate will be intellectually curious, adaptable, a strong communicator, a doer, and lead with confidence.  Success in the role will be measured by execution, clarity and outcomes.  The Go-To-Market and Product Development environments at Lightspeed are dynamic and fast-paced, requiring the Product group to be excellent at enrolling and motivating other teams to deliver to their Product vision and strategy.

What you’ll do:

• Collaborate as needed with stakeholders (e.g. ELT, CPO, Product Management, etc.) in the creation, maintenance, and communication of the product vision, strategy, and roadmap. Represent the product in team or minor level governance meetings. Track and provide status to leadership. Perform work necessary with product managers to learn about what problems they are aiming to solve with the product.
• Serve as the primary product representative on cross-functional teams (engineering, qa, ux, etc), leveraging agile program and team metrics to drive success.
• Provide direction to Development via epics, features, user stories, backlog grooming, sprint and release planning. Make scope & priority decisions during the sprint to support delivery without disrupting flow.  Own and manage the teams backlog to ensure it is transparent, ordered and actionable.
• Contributes to the generation of a high-level release plan with the team. Continually re-prioritizes team's tasks based upon new information, discussions with stakeholders, and probability to drive business outcomes.  Develop and maintain product delivery roadmap. Effectively communicate product release contents and expected product capabilities/behavior to stakeholders.
• Create continuous feedback loop on products via acceptance criteria, utilization monitoring, pilot programs, Sales & Customer Operations feedback, and other practices that drive continuous improvement, adoption and growth of Lightspeed products.

What you should have:

Qualifications:

• Lots of experience working with CRM Software
• Bachelor’s degree (or equivalent) in product design, business management, or engineering (MBA preferred).
• Ability to work on multiple projects in various stages simultaneously and make hard decisions to pivot on priorities as ‘facts on the ground’ dictate.
• Excellent teamwork skills and proven ability to influence cross-functionally and without form authority.
• Adept at managing and maintaining strong relationships with critical cross-functional business partners and 3^rd party partners.
• Proven success overseeing in a nonmanagerial role all elements of the product and software development lifecycle.
• Familiarity with Agile framework and ability to effectively communicate complex processes within and across teams.
• Track record of launching new products, driving excitement and executional excellence across all parts of the organization.
• Attention to detail, organization planning, and documentation skills.

Preferred Qualifications:

• 3+ years associated with CRM Software
• Certification in one of the Product Management frameworks (e.g. Pragmatic).
• Experience with Retail, ERP, DMS or ‘like’ systems
• Experience using Agile/Scrum methodology and/or workflow management tools for product development (Jira, Aha!, etc.).

Previous experience in Product Development or Product Marketing of a commercial software business.

We are looking for a Product Owner who is passionate about building software solutions that customers love.  The Product Owner will be responsible for maximizing value delivered by the development teams.  The ideal candidate will be intellectually curious, adaptable, a strong communicator, a doer, and lead with confidence.  Success in the role will be measured by execution, clarity and outcomes.  The Go-To-Market and Product Development environments at Lightspeed are dynamic and fast-paced, requiring the Product group to be excellent at enrolling and motivating other teams to deliver to their Product vision and strategy.

What you’ll do:

• Collaborate as needed with stakeholders (e.g. ELT, CPO, Product Management, etc.) in the creation, maintenance, and communication of the product vision, strategy, and roadmap. Represent the product in team or minor level governance meetings. Track and provide status to leadership. Perform work necessary with product managers to learn about what problems they are aiming to solve with the product.
• Serve as the primary product representative on cross-functional teams (engineering, qa, ux, etc), leveraging agile program and team metrics to drive success.
• Provide direction to Development via epics, features, user stories, backlog grooming, sprint and release planning. Make scope & priority decisions during the sprint to support delivery without disrupting flow.  Own and manage the teams backlog to ensure it is transparent, ordered and actionable.
• Contributes to the generation of a high-level release plan with the team. Continually re-prioritizes team's tasks based upon new information, discussions with stakeholders, and probability to drive business outcomes.  Develop and maintain product delivery roadmap. Effectively communicate product release contents and expected product capabilities/behavior to stakeholders.
• Create continuous feedback loop on products via acceptance criteria, utilization monitoring, pilot programs, Sales & Customer Operations feedback, and other practices that drive continuous improvement, adoption and growth of Lightspeed products.

What you should have:

Qualifications:

• Bachelor’s degree (or equivalent) in product design, business management, or engineering (MBA preferred).
• Ability to work on multiple projects in various stages simultaneously and make hard decisions to pivot on priorities as ‘facts on the ground’ dictate.
• Excellent teamwork skills and proven ability to influence cross-functionally and without form authority.
• Adept at managing and maintaining strong relationships with critical cross-functional business partners and 3^rd party partners.
• Proven success overseeing in a nonmanagerial role all elements of the product and software development lifecycle.
• Familiarity with Agile framework and ability to effectively communicate complex processes within and across teams.
• Track record of launching new products, driving excitement and executional excellence across all parts of the organization.
• Attention to detail, organization planning, and documentation skills.

Preferred Qualifications:

• Certification in one of the Product Management frameworks (e.g. Pragmatic).
• 3+ years associated with CRM, Retail, ERP, DMS or ‘like’ systems
• Experience using Agile/Scrum methodology and/or workflow management tools for product development (Jira, Aha!, etc.).
• Previous experience in Product Development or Product Marketing of a commercial software business.

As a Business Development Rep (BDR), you will play a crucial role in driving the growth of our SaaS solutions. Your primary responsibility will be to identify and qualify potential customers, build relationships, and generate new business opportunities. You will work closely with the sales and marketing teams to ensure a seamless transition from lead generation to sales closure.

What you’ll do:

Inbound Lead Generation -20%

• Track inbound inquiries and engage with prospects in a timely manner to maximize interest and conversion potential.
• Qualify marketing leads to understanding their challenges, priorities, and readiness. Gather insights into authority, needs, urgency, and decision-making processes to ensure a smooth handoff to Sales Executives.
• Follow up with prospects who interact with marketing campaigns (e.g., content downloads, email clicks, webinar attendees, event registrations, or event presentation attendees). Evaluate their needs and interest levels, nurturing them until they are ready for a meeting.

Outbound Lead Generation – 80%

• Research target accounts by analyzing companies within our Ideal Customer Profile (ICP) to understand their dealer management challenges, goals, and how our solutions can address their needs.
• Perform contact discovery by identifying the right decision-makers and key influencers within the dealership.
• Use Salesforce and our sales engagement tool to execute a mix of personalized emails, calls, and LinkedIn activities. Introduce, nurture, and educate prospects on Lightspeed solutions.
• Ensure qualification targets/ objectives are achieved monthly, quarterly, and annually.

What you should have:

Qualifications:

• Bachelor's degree in Business, Marketing, or relative experience
• 2+ years of proven experience in sales or business development, preferably in the SaaS industry.
• Motivated individual who thrives in fast-paced environments and demonstrates a proven ability to initiate conversations and build lasting relationships.
• Exceptional verbal and written communication skills, with the ability to craft personalized emails and effectively convey how our solutions meet the unique needs of each prospect.
• Proficient with CRM platforms and prospecting tools such as Salesforce, HubSpot, Outreach, ZoomInfo, and LinkedIn Sales Navigator, with a willingness to learn new technologies.
• A collaborative mindset with a commitment to contribute to team goals and foster a shared sense of success.