Operations Manager Jobs in Jordan.
All active Operations Manager roles based in Jordan.
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Sr Contracts Manager
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Company Overview:
We’re looking for a paralegal or legal operations professional ready to take the next step in their career by building and leading Lightspeed’s customer agreement support and procurement function from the ground up. If you’ve spent years reviewing both customer and vendor contracts, managing vendor relationships, and navigating complex commercial agreements, this role lets you apply that expertise in a strategic, high-impact capacity.
As Senior Manager of Contracts, you’ll design scalable processes, negotiate complex SaaS and IT contracts, and partner across the organization to balance legal risk with business velocity. Working closely with the Director of Financial Operations and Executive Leadership Team, you’ll establish a procurement operation that supports our growth while protecting the company’s interests and provide customer contract guidance and support.
This is an opportunity to own something from day one, defining how we engage vendors, establishing governance frameworks, and building the foundation for enterprise-scale procurement.
What You'll Do:
Contract Review & Analysis
- When necessary with Sales, review, redline, and assist in negotiation of customer-facing contracts including MSAs, SaaS subscription agreements, SOWs, and addenda
- Identify legal and commercial risks, escalating non-standard terms to Legal and Finance stakeholders
- Ensure contract terms align with approved pricing, product capabilities, and company policies
- Maintain a consistent review turnaround SLA to support deal velocity
Contract Improvement & Standardization
- Identify patterns in contract exceptions and propose updates to standard templates to reduce friction
- Build and maintain a contract playbook with pre-approved fallback positions for common redlines
- Partner with Sales and Rev. Ops (and potentially outsourced legal) to update template language as products, pricing, and regulations evolve
- Track and report on contract cycle time, exception rates, and approval bottlenecks
Revenue Operations Partnership
- Work closely with Rev Ops to ensure CRM data (Salesforce/HubSpot) reflects accurate contract terms, start dates, ARR, and renewal schedules
- Support contract-to-close process improvements within the deal desk workflow
- Provide data and insights for revenue recognition alignment and ARR bookings accuracy
- Assist in building and maintaining contract repositories and document management systems (e.g., DocuSign CLM, Ironclad)
Sales Partnership & Enablement
- Serve as the first point of contact for the Sales team on contract questions, redlines, and approval requests
- Train Sales reps on standard contract terms, negotiation guardrails, and escalation paths
- Participate in deal review meetings to provide contract guidance on complex or strategic accounts
- Provide timely feedback on customer-submitted paper (customer-preferred contract forms)
Build the Procurement Function
- Design and implement our procurement function from scratch in partnership with the Director of Financial Operations and Executive Leadership Team
- Create end-to-end processes, governance frameworks, and standard operating procedures for SaaS and IT procurement
- Develop approval workflows and escalation paths that enable speed without compromising risk management
- Establish contract templates, clause libraries, and negotiation playbooks tailored to our business needs
Lead Contract Negotiation & Review
- Own review and negotiation of all SaaS, IT, and technology vendor agreements, leveraging your contract drafting and redlining expertise
- Identify and mitigate legal, security, and compliance risks in vendor contracts, including data privacy, liability, indemnification, and service levels
- Negotiate favorable commercial terms while maintaining productive, long-term vendor relationships
- Manage contract redlines, track positions, and drive agreements through to execution
Manage Vendor Risk & Compliance
- Lead third-party risk management including due diligence, compliance reviews, and security assessments
- Coordinate security questionnaires, SOC 2 reviews, and compliance documentation with Director of Security
- Build vendor scorecards to track performance, compliance, and business value
- Ensure all contractual and compliance requirements are satisfied prior to vendor onboarding
- Ensure compliance with SOX requirements and company policies across procurement activities
Partner Across the Business
- Serve as the go to resource for procurement and contract questions across all departments
- Partner cross-functionally with Accounting, HR, IT, and Sales on vendor setup, payment terms, technology selection, and customer-requested compliance materials
- Communicate clearly and proactively, keeping stakeholders informed on timelines, blockers, and next steps
Drive Cost Optimization & Reporting
- Identify cost savings through strategic sourcing, vendor consolidation, and contract renegotiation
- Implement systems and tools to improve contract visibility, tracking, and reporting
- Deliver insights to leadership on procurement performance, spend trends, and risk exposure
- Develop operational dashboards and KPIs to measure procurement performance
What You'll Have:
Qualifications
- Paralegal certificate or degree, or equivalent legal operations experience; bachelor’s degree
- 8+ years of experience in a paralegal, legal operations, contract management, or procurement role with deep commercial contracting expertise
- Extensive background reviewing, drafting, and negotiating SaaS, IT, and technology vendor contracts
- Demonstrated track record of building or transforming procurement or contract management functions including implementation experience
- Experience working with technology vendors and understanding of technical and security requirements
- Proven success partnering across Finance, Accounting, HR, IT, and Sales teams
- Experience implementing a vendor management and contract management system
- Advanced Excel proficiency and strong financial analysis skills
- Strategic thinker with strong decision-making, critical thinking, and delegation skills
- Excellent written and verbal communication with proven ability to build high-trust relationships across all levels and manage competing priorities in a fast-paced environment
Preferred Qualifications
- Experience with NetSuite, Salesforce, and Ramp for vendor management, procurement workflows, and spend controls
- Proficiency with Slack and Microsoft Office Suite for collaboration and reporting
- Experience in high-growth or fast-paced SaaS / technology companies
- Certified Paralegal (CP) or Advanced Certified Paralegal (ACP) designation
- Experience implementing contract lifecycle management (CLM) systems
- Project management certification (PMP, CAPM) or equivalent experience
- Background collaborating with in-house legal teams or outside counsel
What Sets You Apart:
- Process-Driven Mindset: You design efficient, scalable systems and thrive on bringing structure to ambiguity. Prioritization, proactive problem-solving, and a bias for action are second nature.
- Business Partnership: You’re collaborative, trustworthy, and skilled at building strong relationships with operational leaders across an organization.
- Strategic Influence: You translate contractual and financial insights into strategic recommendations that align stakeholders and drive decisions.
- Exceptional Communication You simplify complex legal and contractual concepts into clear, accessible language that anyone can understand.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!
Ready to apply?
Apply to Lightspeed DMS
Continuous Improvement Manager
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Company Overview:
The Continuous Improvement Manager is the continuous improvement leader for the Professional Services Department. This leader defines and manages timely completion of “continuous improvement” projects that increase onboarding velocity and time-to-value, customer adoption of Lightspeed software, and overall customer satisfaction. Projects require Lean/DMAIC problem solving methodology in a software business to discover root causes. Leads cross-functional strategy workshops to determine solutions and will work with stakeholders on scheduling and implementation, under limited supervision. Utilizes project management principles regarding strategy, practices, and procedures, to accomplish challenging projects having a high level of revenue and cost impact. Demonstrates leadership and collaboration skills to achieve goals without direct control over resources. Works independently and exercises sound judgment in selecting methods and techniques to obtain results. Success in this role is measured by improvements to NRR (Net Revenue Retention), customer health scores, and time-to-value metrics.
What you’ll do:
- Champion a problem solving culture by facilitating cross-functional strategy sessions, including process mapping.
- Utilizes DMAIC (Define, Measure, Analyze, Implement, Control) methods to improve business processes to increase onboarding velocity and time-to-value, customer adoption, and customer satisfaction (measured via CSAT, NPS, and churn rate).
- Acts as a Technology Project Manager: applying Agile and waterfall methodologies as appropriate to synchronize portfolio planning, scoping, and execution processes to deliver continuous improvement projects on-time and within budget to committed roadmaps, and performance KPIs.
- Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
- Identify, escalate, and resolve conflicts, dependencies, and risks—proactively surfacing blockers before they impact delivery.
- Implement large, cross-team, multi-year programs and projects.
- Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
- Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
- Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.
What you should have:
Qualifications:
- 1-3 years of cross-functional process improvement experience with a track record of improving processes and business results.
- Demonstrates data driven solutions. Experience defining project success criteria with multiple stakeholders.
- Lean/Six Sigma or DMAIC certification or relevant knowledge and experience.
- Strong process improvement and project management skills and experience.
- Experience working in a SaaS or subscription-based software business; familiarity with Professional Services operations and SaaS metrics (ARR, churn, NRR) strongly preferred.
- Ability to lead through influence and work as a collaborative team member.
- Strong verbal and written communication skills.
- Experience in collaborating across business/product lines and organizational groups.
- Strong ability to manage a portfolio of improvement projects and ability to prioritize based on business requirements.
- Experience leading virtual and in-person process improvement meetings.
- Experience creating process documentation with tools such as Visio, PowerPoint or Lucid Chart.
- Experience creating and delivering presentations to stakeholders about project status or outcomes.
Preferred Qualifications:
- Project Management or Agile Certification (PMP, PMI-ACP, SAFe, CSP).
- Experience with Statistical Process Control charting using tools such as Weka, Excel or Minitab.
- Dealership industry or Lightspeed experience.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!
Ready to apply?
Apply to Lightspeed DMS
Sales Engineer
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Company Overview:
This pivotal role within our sales team acts as a strategic partner to the new business Sales Executives assisting in the discovery process, identifying client pain points and aligning the software solution to address these issues that demonstrate Lightspeed value and solutioning to prospective clients. You are a technical translator and problem-solver that thrives on autonomy. The character and competency you bring to the sales process is a critical component to this role. Ultimately, you win with integrity and good intent.
What you’ll do:
- Conduct discovery with clients to understand their specific needs and challenges, ensuring that the proposed solutions are feasible and tailored to their requirements.
- Enhance the Sales Team's presentation skills by providing comprehensive training and coaching sessions both before and after presentations to ensure high-quality delivery and effectiveness.
- Possess deep technical knowledge of the Lightspeed solutions and ability to explain complex features and functionalities to technical and non-technical audiences in a way that resonates with potential customers.
- Act as strategic partner to sales and implementation teams identifying client needs, developing tailored solutions and training plans that ultimately setting the customer up for success.
- Identify gaps in our current software to improve functionality and user experience.
- Analyze industry trends to prioritize customer enhancement requests effectively.
- Identify areas to streamline our processes through the organization by making recommendations to the leadership team when identified.
- Ensure seamless and high-quality handoffs to the Client Implementation Manager to facilitate smooth transitions and successful project execution.
What you should have:
Qualifications:
- Minimum of 2 years experience in supporting, delivering, or designing SaaS solutions
- Extensive knowledge of Lightspeed products and solutions
- Excellent verbal and written communication skills to explain complex technical concepts to non-technical stakeholders
- Strong interpersonal skills to build relationships with clients and internal teams
- Must have accounting knowledge.
- Excellent verbal and written presentation skills
- Industry knowledge a plus
- Possess Up-to-date knowledge of technology and tools used in sales process.
- Understand the configuration and set-ups of Lightspeed
- Customer-centric skills to effectively engage customers and ensure positive outcomes.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!
Ready to apply?
Apply to Lightspeed DMS
Director of Customer Support
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are seeking an experienced Director of Customer Support to lead and grow our Technical Support Specialists and Tier I and Tier II support teams. As a growing organization, we need someone with experience in scaling customer support operations in a dynamic software environment. You'll be responsible for driving excellent customer experiences, ensuring our support teams deliver timely and effective solutions, and continuously improving processes to support our expanding customer base.
This is a hybrid position based in South Jordan, Utah (M, W, F in-office).
What You’ll Do:
- Lead, mentor, and manage a team of Tier I and Tier II support agents, ensuring they deliver high-quality customer service across multiple channels (email, chat, phone).
- Develop and implement scalable processes and best practices to improve team efficiency and customer satisfaction.
- Identify and implement opportunities to leverage AI for process enhancement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and report on these metrics regularly.
- Collaborate with other departments (Product, Engineering, Sales) to ensure the support team is equipped with the necessary knowledge and tools.
- Manage escalation processes to ensure timely resolution of complex or high-priority issues.
- Identify trends in support cases to proactively address common customer challenges and suggest product improvements.
- Maintain and enhance customer support platforms and tools, ensuring they are optimized for a growing team.
- Ensure proper documentation of support workflows, troubleshooting guides, and internal processes.
- Oversee training and development programs for the support team to continuously improve their technical knowledge and customer service skills.
- Advocate for customer needs within the organization and help align support efforts with broader company goals.
What We’re Looking For:
- 6+ years of experience managing customer support teams, ideally in a SaaS or software-focused environment.
- Proven track record of scaling support teams and improving operational efficiencies in a fast-paced, high-growth setting.
- Experience with AI tools to better Customer Support.
- Strong leadership and coaching skills, with the ability to foster a collaborative, results-driven team culture.
- Experience working with customer support platforms
- Excellent problem-solving and analytical skills, with the ability to derive insights from data and apply them to improve support performance.
- Strong communication skills, both verbal and written, with the ability to interact effectively across teams and with customers.
- Ability to adapt and thrive in a constantly evolving software environment.
- Bachelor’s degree in a related field preferred.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 DEIB Committee - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here’s are the stages of a typical interview process:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Senior Business Systems Manager
Canopy, South Jordan, UT, Hybrid
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We're seeking a technical, strategic, execution-focused Senior Business Systems Manager to join our G&A team. This role will initially be as a hands-on IC: you'll personally design data flows, own integrations, and govern the systems that run our business. Over time, you'll have the opportunity to build and lead the Business Systems team as the function matures.
Canopy's core business systems (Zuora, Stripe, Asana, Pendo, Rippling, and more) are owned by the functional teams that adopted them. That's worked until now. As AI-powered workflows, multi-system product launches, and growing integration demands push the limits of that model, we need someone to own the platform layer end-to-end.
This role requires someone who can sit with a stakeholder, extract messy requirements, and personally produce a clean system design, data flow, and process spec — not just manage others who do. This is a high-impact role ideal for someone who thrives in a fast-paced environment, enjoys owning and solving complex business problems, and can build alignment across diverse stakeholders.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do:
System Ownership
- Own day-to-day administration and overall architecture for cross-functional platforms, including Zuora, Stripe, Asana, Pendo, and more.
- Own the integration layer between core platforms, ensuring data flows between systems are reliable, documented, and governed.
- Design data models, system specs, and process flows from scratch based on stakeholder input.
- Translate business requirements into clear, actionable system features, integrations, and enhancements.
- Evaluate build vs. buy tradeoffs with enough technical depth to defend your recommendation.
- Manage vendor governance, including consolidated procurement, license management, and renewal tracking across all platforms.
Program Management
- Own the internal systems roadmap and serve as the single intake point for system changes, new tool evaluations, and cross-functional automation requests.
- Create technical documentation, decision logs, and retrospectives that individual contributors can act on without a follow-up meeting.
- Manage large, cross-functional initiatives by establishing clear timelines, ownership, and outcomes.
- Lead program cadences such as standups, roadmap reviews, retrospectives, and stakeholder updates.
Partnership & Strategy
- Partner closely with Finance, RevOps, and BI to understand their roadmaps, identify pain points, and proactively propose solutions.
- Reinforce internal data integrity by helping to define systems of record, enforcing data hygiene, and resolving conflicting definitions.
- Communicate project statuses and solutions to leadership both in-person and asynchronously via rigorous documentation.
- Build and maintain dashboards and reporting tools to track system health and performance metrics.
What We’re Looking For
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 5+ years of experience in program management, product ownership, business systems, or operations roles in a SaaS environment.
- Demonstrated ability to personally produce technical artifacts (ERDs, flow diagrams, business requirements docs), and not just manage others who do.
- Hands-on experience with SQL and data modeling; you're comfortable querying systems directly to diagnose data integrity issues.
- Proven, deep familiarity with internal G&A domains (Finance, BI, RevOps, etc.)
- Experience with Zuora
- 2+ years of people management experience
- Proven experience with Salesforce, Pendo, Rippling, and Stripe is a plus.
- Track record of leading cross-functional initiatives from idea to execution.
- Clear, confident communicator able to translate technical constraints into business language and vice versa for audiences of all levels.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Deal Desk Manager
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We’re looking for a strategic and collaborative Deal Desk Manager, to build and scale our deal desk operations from the ground up. Reporting to the Controller, you’ll be a key player in driving efficient deal execution while ensuring strong financial outcomes. This is a high-impact role that partners closely with Sales, Finance, and Legal to guide deal structure, pricing strategy, and contract processes.
If you’re energized by building systems, aligning cross-functional teams, and helping deals move faster and smarter, this is your opportunity to lead the charge.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do
- Design the Deal Desk Function: Build out deal desk strategy, frameworks, and workflows—including approval policies, escalation paths, and discounting guidelines.
- Lead Day-to-Day Operations: Manage the review and approval of inbound deal requests, ensuring accuracy, compliance, and timely support to Sales teams.
- Serve as a Strategic Advisor: Partner closely with Account Executives and Sales leadership to structure competitive, scalable, and financially sound deals.
- Support Financial Analysis: Collaborate with the Controller and FP&A team to assess deal profitability, ARR impact, and revenue recognition considerations.
- Drive Process Improvement: Identify bottlenecks and implement improvements to reduce deal cycle time, improve accuracy, and enhance visibility.
- Ensure Cross-Functional Alignment: Liaise between Finance, Sales, RevOps, and Legal to align on pricing strategies and contract requirements.
- Develop Reporting & Insights: Track key deal metrics (e.g., approval turnaround, discounting trends, margin impact) and present findings to leadership.
- Lay the Foundation for Scale: Document deal desk playbooks, approval policies, and training resources to support company growth.
What We’re Looking For
- Experience: 5+ years of experience in deal desk—preferably in SaaS or recurring-revenue businesses.
- Leadership: Experience building or leading a deal desk function or similar cross-functional initiative.
- Technical & Financial Acumen: Strong understanding of SaaS contracts, pricing structures, ARR, revenue recognition principles, and financial modeling.
- Tools Knowledge: Proficient in Salesforce and Excel/Google Sheets; experience with CPQ tools or contract lifecycle management (CLM) systems a plus.
- Strong Communicator: Ability to synthesize complex information and influence stakeholders across departments.
- Operational Mindset: Detail-oriented with a drive to streamline, standardize, and scale business processes.
- Education: Bachelor’s degree in Finance, Business, Accounting, or a related field required; MBA or advanced degree is a plus.
Bonus Points If You:
- Have supported or built a deal desk function at a growth-stage SaaS company
- Can translate between Sales speak and Finance speak without missing a beat
- Thrive in environments where you can build, iterate, and optimize from scratch
- Bring a collaborative, low-ego approach to cross-functional problem solving
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Strategic Partnerships Director (Private Equity)
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.
Click here to see why our clients (and investors) love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are hiring a Strategic Partnership Director to own and grow Canopy's relationships with private equity firms that acquire and operate accounting firm portfolios. This is a net-new, high-impact role at the intersection of enterprise sales, channel strategy, and the rapidly evolving PE-backed accounting landscape.
Private equity has fundamentally reshaped the accounting industry — over 250 of the top 750 CPA firms in the U.S. now operate under a PE platform, and deal activity is accelerating into 2026. Canopy is uniquely positioned to become the practice management standard across these consolidated portfolios. This role exists to make that happen.
You'll build relationships at the PE firm level, with operating partners, portfolio operations teams, and deal professionals to drive standardized Canopy adoption across every firm in their portfolio. When a PE group acquires a new accounting firm, your job is to make sure Canopy is the first software decision they make.
Travel Requirements: This individual will travel at least once per month.
This is a hybrid position in South Jordan, Utah (M, W, F in-office) or fully remote for the right candidate.
What You’ll Do
- Build and manage a pipeline of PE firms actively acquiring or operating accounting firm portfolios, targeting firms across all tiers from large platforms to regional roll-ups.
- Develop and close enterprise partnership agreements that establish Canopy as the preferred or mandated practice management platform across a PE group's accounting portfolio.
- Own the full partnership lifecycle from initial outreach and relationship-building with operating partners, to deal structuring, onboarding coordination, and ongoing expansion.
- Collaborate with Canopy's sales, customer success, and product teams to build a repeatable PE partnership motion: playbooks, onboarding materials, co-sell resources, and portfolio deployment frameworks.
- Serve as the internal voice of the PE channel, bringing market intelligence on portfolio firm needs, competitive dynamics, and technology consolidation trends back to the product and go-to-market teams.
- Track and report on partnership pipeline, ARR influenced, portfolio penetration rates, and expansion metrics.
- Report on metrics to the executive team on how the partnership program is progressing.
What We’re Looking For
- 5+ years of experience in enterprise sales, strategic partnerships, or business development in a SaaS or professional services technology company.
- Demonstrated experience selling into or partnering with Private Equity or Venture Capital firms, accounting firms, or professional services organizations.
- Proven ability to navigate complex, multi-stakeholder deals. Comfortable working with operating partners, C-suite executives, and portfolio firm leadership simultaneously.
- Strong commercial instincts: you can structure a deal, negotiate terms, and close.
- Exceptional communication and executive presence; you represent Canopy credibly in boardrooms and partner conversations.
- Self-directed and entrepreneurial, this is a greenfield motion and you'll be building the playbook, not inheriting one.
Bonus Points If You Have
- Direct experience working at or closely with a PE-backed accounting firm or professional services roll-up.
- An existing network within the PE firms actively acquiring accounting practices
- Familiarity with practice management software.
- Experience structuring portfolio-wide or enterprise license agreements with volume-based or per-firm pricing.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
- Account Management: Develop strong long-lasting relationships as the main point of contact. You are responsible for key restaurant partners' engagement and satisfaction.
- Growth: You are responsible for driving business growth and setting the growth strategies of accounts and improving on their commercial and operational performance.
- Analysis: Analyze data on accounts performance and quantify your actions. All decisions should be backed up by data to improve performance of key accounts.
- Performance Meetings: You will complete merchant performance reviews monthly and draw out next month’s plans based on what was discussed.
- Partner with internal teams: Work closely with internal stakeholders and supply, partner and customer domains to ensure meeting growth objectives.
- A minimum of 0 to 3 years of experience in Account Management, Marketing, Sales, or Business Development roles
- Excellent attention to detail, people skills and organization skills
- Ability to create and maintain relationships
- Strong problem solving skills and data analysis
- Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
- You must be a self-starter as we’ll look for you to manage your own time and priorities
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Ready to apply?
Apply to Careem
Recruiting Associate - Amman
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Who We Are
KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant through to your favorite global quick-service restaurant chains. As a Recruiter, you’ll play a crucial role in scaling our Go-to-Market teams, ensuring we attract, engage, and hire top talent.
What you’ll do
As a Go-To-Market Recruiter, you’ll play a pivotal role in scaling the business teams that power our regional growth. From Sales, Marketing, and Finance to Operations, Legal, and People; you’ll ensure we hire world-class talent across our Corporate & GTM functions.
Key Responsibilities:
- Own the end-to-end recruitment cycle for Junior-to-Mid level roles throughout the GCC, including Sales, Customer Success and Operations
- Partner with business leaders to align hiring strategies with company objectives.
- High volume recruitment throughout the GCC region that align with KitchenPark job profiles.
- Implement creative talent strategies to build strong pipelines and fill hiring gaps efficiently.
- Leverage data-driven insights to optimize recruiting tactics and enhance hiring success.
- Build and maintain strong relationships with hiring managers, ensuring a seamless hiring experience.
What we’re looking for
- 1-2 years of recruiting experience, in high-volume roles (ideally from an agency point of view)
- Proven track record managing complex, high-impact searches across multiple functions or geographies.
- A master relationship builder who thrives in a fast-paced, high-growth environment.
- A skilled negotiator with a strong ability to influence stakeholders.
- Excellent communication skills—whether pitching top talent or managing hiring manager expectations.
- A strategic problem-solver who can adapt quickly and think creatively.
- Bi-Lingual communicator - English and Arabic is essential
- A customer-oriented mindset, ensuring both candidates and hiring managers have a top-notch experience.
Why Join Us
Massive Growth Opportunity: You’ll shape the teams driving KitchenPark’s next phase of expansion across global markets and business lines.
High-Impact Role: Influence how we scale our corporate and GTM functions to support rapid growth and operational excellence.
Collaborative Culture: Work alongside exceptional peers who embody hustle, resilience, and a shared mission to redefine the food delivery landscape.
What Else You Need To Know
This role is based in our Shared Service Centre in Amman, Jordan, 5 days a week. We believe the best work happens in person—especially when building the infrastructure that powers a trillion-dollar global industry. In-office collaboration accelerates problem-solving, alignment, and innovation.
Ready to apply?
Apply to KitchenParkCustomer Service Supervisor (Hybrid)
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We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.
Responsibilities:
- Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
- Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
- Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
- Identify trends and recommend appropriate solutions to improve performance and drive engagement
- Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function
Requirements:
- 3 years of leadership experience in related capacity
- Experience within the financial industry and/or loan operations
- Excellent written and verbal communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Capable of remaining calm under pressure and navigating tense situations, especially during busy hours
Compensation:
This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.
Budgeted annual salary ranges:
- Supervisor II: $51,000 to $57,000
- Supervisor III: $60,000 to $71,600
Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Ready to apply?
Apply to Enova InternationalCareem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
About the Role
We are seeking a Procurement Specialist to support sourcing, vendor management, and procurement operations for Careem in Jordan. You will work closely with cross-functional teams to ensure timely, cost-effective, and compliant procurement of goods and services.
What you’ll do
- Markets: scope covering Jordan and Egypt.
- Execute sourcing activities (RFQs/RFPs), supplier selection, and commercial evaluations.
- Manage vendor relationships, onboarding, and performance tracking.
- Support contract drafting, negotiation, and compliance with procurement policies.
- Analyze spend data to identify savings, efficiencies, and process improvements.
- Collaborate with internal teams to understand requirements and deliver procurement support.
What you’ll need
- Bachelor’s degree in Business, Supply Chain, Procurement, or related field.
- 4–6 years of procurement/sourcing experience (tech, mobility, FMCG, or similar preferred).
- Strong negotiation, analytical, and communication skills.
- Knowledge of local supplier markets in Jordan; English & Arabic proficiency.
- Experience with procurement tools/systems is a plus.
- Strong stakeholder management and commercial acumen.
- Attention to detail, ownership mindset, and ability to work in a fast-paced environment.
- Passion for driving efficiencies and enabling business operations.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Ready to apply?
Apply to Careem