A Snapshot

As Senior Commercial Manager based in Johor Bahru, you will report to the Senior Commercial Manager, Development and work closely with various teams and leadership across the Asia Pacific region, making your mark in a number of ways:

• You will provide leadership, guidance and advice to support the project delivery teams in all aspects of commercial and contract issues across the entire lifecycle of our data centre developments in Johor Bahru
• You will negotiate complex contracts, and lead the reporting and administration function for the region, ensuring a high level of governance and accuracy to stakeholders
• You will lead and be responsible for the development of junior members of the JHB Contracts team

Your Day to Day

• Negotiating and drafting key commercial outcomes in new contracts, variations and contractual correspondence
• Contract lifecycle management including kick-off, monitoring contractor performance and proactively managing contract works delivery through to completion
• Resolve contract interpretation issues and disputes in a creative manner, balancing both parties’ objectives and the long-term implications of changes or solutions
• Assessing and managing contract claims including variations, time-related claims, payment claims and invoices
• Cost management and forecasting for cost reporting and cashflow projection across in-flight projects
• Lead project close outs across region and conduct project lesson learned analysis upon all project completions
• Developing and implementing reporting tools for measurement of key contract metrics
• Assist with innovations, initiatives and continuous improvements aimed at increasing time and costs efficiencies of the delivery of our data centres
• Concurrently manage multiple projects including new data centre buildings and capital improvement projects associated with existing data centres
• Travel to data centre sites both domestic and internationally for project initiation, project reviews and audits, constructability reviews, commissioning, project close out, and the like as required

Requirements

• A relevant Degree in Law, Quantity Surveying, Construction Management, Engineering or similar
• Minimum 15 years of experience in construction industry and/or not less than 10 years of experience in construction contract and claim management
• Strong understanding of contract management and administration with a sound understanding of contract law
• Strong communication, negotiation, contract drafting and presentation skills
• Ability to work independently and proactively to problem-solve and bring matters to a close
• Authentic and genuine personality who can build strong relationships with diverse personalities around the world
• Strong influencing skills with a history of demonstrated business partnering to achieve broader business goals is critical to success in this role
• Demonstrable leadership and problem-solving skills
• Sound knowledge of Microsoft Office Suite and exposure to online collaboration tools

***Please note: This is not an IT related role. ****

A Snapshot

^{As the Service Delivery Manager based in Johor Bahru, you will report to the Senior Director, Service Delivery - APJ, and collaborate closely with the broader Operations team, making your mark in several ways:}

• You will be the main point of contact for AirTrunk’s large cloud Customers. 
• You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.
• You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.

Your Day to Day

As the Service Delivery Manager, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:

• Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
• Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
• Participate in design reviews and project meetings.
• Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met.
• Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met.
• Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout Customer fit-outs.
• Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.
• Support Customer audits and inspections throughout the development and fit-out phases.
• Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.
• Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.
• Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.
• Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.
• Deliver regular progress reports and status updates.
• Respond promptly to Customer requests and needs and facilitate resolution.
• Assist facilities management in managing Customer incidents and escalations.
• Establish and maintain positive relationships and regular interaction with internal teams, external Customers and vendors through proactive communication and collaboration.
• Schedule and coordinate ongoing Customer meetings and Customer events.
• Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.

Requirements

To perform this role successfully, the suitably experienced individual must understand and demonstrate the basic tenets of leadership. The items in the list below are representative of the knowledge, skill, and/or ability required for satisfactorily meeting the expectations of the role.

• You have a minimum of 5years overall experience with at least 2+years in Project Management or Service Delivery Management experience in a critical operating environment.
• You are an excellent communicator who understands commercial and electrical/ mechanical technical concepts.
• You are Customer-focused and will go above beyond to deliver for the Customer.
• You have strong time management and organizational skills.
• Ideally, you are Project Management (PMP) certified.
• Ideally, you have data centre infrastructure fit-out delivery experience.
• You can track and synthesize large amounts of data and prepare valuable reports and summaries to management and to Customers.
• You are proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint and familiar with Visio, MS Project & Bluebeam.
• You are willing to travel across APAC when required.

A Snapshot

As the Site Selection Strategy & Acquisition, Senior Manager you will report to the Site Selection Strategy & Acquisition, Director and work closely with the cross-department teams, making your mark in a number of ways:

• Join a dynamic team driving AirTrunk’s rapid expansion by identifying and acquiring strategic data centre sites across Malaysia. This key role covers domestic market opportunities - both in established regions and emerging locations.
• Engage directly with landowners, property developers, government agencies, and real estate brokers to source, evaluate, and secure high-potential sites for development.
• Receive mentorship from the Singapore-based Site Selection Strategy & Acquisition, Director while collaborating with a wide range of cross-functional teams, gaining exposure to both internal stakeholders and external partners.

Your Day to Day

Business Development, Market Analysis & Opportunity Mapping

• Conduct comprehensive market research and opportunity mapping to identify strategic expansion opportunities across Malaysia.
• Build and maintain strong relationships with landowners, brokers, developers, and government agencies to source and evaluate potential sites.
• Collaborate with the Data Strategy team to assess target locations and customer availability zones (AZs).
• Consolidate and analyze inputs to evaluate cost implications, design and construction risks, and project timelines for site selection.

Due Diligence, Feasibility & Internal Approvals

• Coordinate the collection of due diligence materials from external representatives and stakeholders.
• Partner with a multidisciplinary team—including engineers, consultants, and real estate professionals—to conduct thorough due diligence and feasibility assessments.
• Manage the due diligence budget for site selection activities, ensuring cost control and transparency.
• Support internal teams in preparing documentation for investment approvals, including financial models and investment memoranda.

Legal & Documentation

• Together with the Site Selection Strategy & Acquisition, Director, negotiate all key legal documents such as NDAs, engagement letters, lease agreements, and sale and purchase agreements.
• Coordinate with internal and external legal teams to ensure alignment with deal terms and integration of due diligence findings.
• Facilitate and track the execution of contracts and related documentation to ensure timely completion and compliance.

Reporting & Coordination

• Prepare clear and concise presentation materials and regular updates for internal stakeholders, highlighting progress, risks, and key milestones in the site acquisition process.
• Collaborate with cross-functional teams to ensure alignment and maintain momentum across all real estate initiatives.

Requirements

• Minimally 8-10 years of experience in the real estate sector, with a focus on acquisitions, transaction management, or project/development management.
• Experience in the industrial or data centre sectors is advantageous but not mandatory. 
• Demonstrated ability to work effectively in team environments. 
• Strong analytical and quantitative skills are highly regarded. 
• Proficiency in Bahasa Melayu and English.