Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As Product Operations Manager, your job is to help Ozow run Product with more clarity, better visibility, and stronger launch discipline. 

You will work with the Head of Product and Product leaders to improve how Product plans, reviews, communicates, and launches across the company. You will help establish clearer portfolio visibility, better dependency tracking, more consistent product artifacts, and a more reliable operating cadence. 

You will not own product strategy or make roadmap decisions on behalf of Product Managers. Your role is to create the scaffolding that helps the right decisions happen with more clarity, consistency, and confidence. That distinction is central to the Product Ops model you have already defined.     

Your role and responsibilities 

Leadership & Operating Enablement  

• Act as a high‑agency operating partner to the Head of Product, helping establish and maintain a strong product operating rhythm 
• Enable Product Managers to focus on judgment and outcomes by reducing operational friction and ambiguity 
• Influence without authority, working cross‑functionally with Engineering, Design, Commercial, Risk, Compliance, Client Success, and Operations 

Planning & Portfolio Visibility  

• Support quarterly and 6–8 week product planning cycles across multiple product domains 
• Maintain a clear and trusted view of portfolio status, priorities, dependencies, risks, and key trade‑offs 
• Improve the quality, structure, and decision‑usefulness of product reviews and operating forums 

Execution & Launch Readiness  

• Coordinate launch readiness across Product, Engineering, Commercial, Risk, Compliance, and Operations 
• Ensure launches are well‑prepared, documented, and aligned with risk, regulatory, and operational requirements 
• Improve dependency tracking, escalation pathways, and cross‑team communication 

Systems & Standard Governance  

• Improve consistency and quality of product artifacts including PRDs, strategy docs, review packs, and launch briefs 
• Define, maintain, and evolve product workflows across tools such as Jira, Linear, Notion, Confluence, or equivalent 
• Maintain KPI definitions, reporting views, and decision logs used by Product and leadership 
• Improve meeting hygiene, documentation standards, and operating discipline across the product organisation 

Tool Utilisation & Change Management  

• Design and implement lightweight systems, templates, and processes that improve clarity without adding bureaucracy 
• Identify recurring points of friction in how Product operates and solve them through better tooling, workflows, or cadence 
• Support change adoption by aligning teams around new operating standards and practices 

In this role, success means: 

• Product has a clearer and more trusted operating rhythm 
• Portfolio visibility is stronger across teams and domains 
• Product reviews are more structured and decision-useful 
• Cross-team dependencies and risks are easier to see and manage 
• Launch coordination is more disciplined and less ad hoc 
• Product Managers spend less time stitching together status and more time on product work 
• The wider business experiences Product as clearer, better aligned, and easier to work with 

You are an ideal candidate if you have 

• Experience in Product Operations, Product Management, Business Operations, Program Management, or a similar operating role 
• Exposure to fintech, payments, SaaS, platforms, marketplaces, or other complex product environments 
• Experience supporting planning cycles, launch readiness, or portfolio visibility across multiple teams 
• Experience working in regulated, operationally sensitive, or high‑reliability environments 
• Appreciation for risk, compliance, readiness, and delivery discipline in payments or financial services 
• Familiarity with product and workflow tools such as Jira, Linear, Notion, Confluence, Airtable, or similar 

We are looking for a Senior Integrated Project Manager

Ogilvy Social.Lab seeks an experienced Senior Integrated Project Manager with a strong digital background to lead and grow key international brands.

The Project Manager at Ogilvy Social.Lab is a pivotal leadership role within the Client Service team. You will oversee and manage the successful execution of projects and client deliverables, ensuring seamless project delivery while maintaining the highest standards of quality, client satisfaction, and client growth. You will manage a team of team members across multiple disciplines mainly content, intelligence and media, guiding them to meet client deliverables and success. This role requires a deep understanding of digital project management principles, strong leadership skills, and a proven ability to navigate complex projects and client relationships. Ideally, candidates will have 5+ years of experience.

Project Delivery & Client Management:

• Oversee execution, coordination, and delivery across Media, Content, and/or Intelligence, ensuring timelines, deadlines, and budget objectives are met.
• Understand project briefs and objectives, managing timelines, resources, and scope to deliver successful, quality outcomes on time and within budget.
• Manage client expectations and communication effectively, building trust with key client stakeholders.
• Manage external stakeholder expectations and communication effectively.
• Lead case study development and contribute to building strong client relationships.
• Manage change requests, assess their impact on project objectives, and implement changes efficiently.

Team Leadership & Mentorship:

• Manage the internal team from an operational workflow.
• Mentor and develop Project Managers, providing guidance and support for their growth.
• Foster a positive and collaborative project team environment, focusing on individual growth and skill development of direct reports.
• Champion the vision within project teams and ensure project alignment with C2 vision.

Innovation & Process Improvement:

• Candidate needs to be open to working with AI workflows and integration across a campaign lifetime.
• Identify process improvements and innovative delivery approaches.
• Drive best practice initiatives and explore/implement new project management tools/techniques.
• Encourage experimentation and continuous improvement within the team.

Financial & Resource Management:

• Manage project resources and budgets across multiple projects, ensuring efficient resource allocation.
• Monitor project profitability and identify opportunities for cost optimisation.
• Manage SOWs and client revenue/finance functions.
• Manage Work in Progress (WIP) adjustments and support revenue forecasting for the portfolio.
• Analyse financial performance and identify opportunities to improve efficiency and profitability.
• Manage all the internal finance administrative duties such as WIP notes, reconciliation documentation, generating PQs, POs and invoices.
• Ensure efficient project delivery and accurate tracking of time and effort.

Role Requirements:

• Proven ability to manage multiple projects concurrently, demonstrating strong organisational and prioritisation skills.
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively under pressure and meet tight deadlines.
• Proven ability to lead and motivate a team.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).

Reporting & Analysis:

• Develop and deliver strategic client reports, providing insights into campaign performance, market trends, and competitive activity.
• Proactively monitor industry trends and share relevant insights with clients and internal teams.

Desired Skills & Experiences:

• Bachelor's degree in marketing, Communications, Business Administration, or a related field.
• 3+ years of experience in a project management role within an agency setting, with at least 2 years of experience managing a team.
• Strong understanding of digital marketing across content creation, media, and strategy/intelligence.
• Experience working with cross-functional teams.
• Proficiency in project management tools (e.g., Asana, Monday.com, Jira) and Microsoft Office Suite.
• Experience with budget management and financial reporting.
• Understanding of Ogilvy's values and culture.

More about the role:

We are seeking an experienced Editor to join our English Editorial Team on a 12-month fixed-term contract. This role is central to elevating overall content quality, ensuring strategic alignment, and maintaining message consistency across all client deliverables. You will be a key player in refining content, from basic materials to high-level op-eds and speeches, making a significant impact on our clients' reputation.

As a primary content quality checkpoint, you will not only provide direct, responsive support to account teams but also contribute to the professional development of junior talent. Your expertise will be crucial in strategic discussions, ensuring content always meets the highest standards and aligns with client objectives.

What you'll do:

• Take direct briefs from account teams, ensuring a deep understanding of client objectives to minimise rework.
• Edit, refine, and improve first drafts of various content types, including PRLs and media announcements.
• Draft more complex content from scratch, such as op-eds, speeches, and multi-media scripts.
• Act as a primary content quality checkpoint for assigned accounts, upholding Burson's high standards.
• Provide constructive feedback and guidance to Junior Editors and account team members on their writing.
• Actively participate in project kick-offs and strategy discussions where content is a central element.

Experience that contributes to success:

• Proven experience in professional editing, proofreading, and quality control within a communications or agency setting.
• Demonstrated ability to understand complex client briefs and translate them into impactful content.
• Experience in drafting and refining various content formats, including strategic thought leadership pieces.
• Strong understanding of strategic alignment and message consistency in corporate communications.
• Capability to provide effective mentorship and constructive feedback to junior team members.
• Experience participating in and contributing to project strategy discussions.

#LI-RE1

The eCommerce Lead should have strong analytical skills and a deep understanding of ecommerce product management. Through managing the overall web process, this individual will own and execute the product assortment strategy needed to maximize sales, customer acquisition and retention. 

Responsibilities: 

o Work closely with Regional and Global Marketing on social media channels utilization, paid advertising campaigns, on -platform as well as online campaigns development to increase digital sales

o Responsible for regular reporting on digital and app performance and customer experience metrics -optimizing site operations, identifying opportunities, and suggesting strategies to achieve sales growth

o Own daily reporting for app performance -tracking all major KPI to plan

o Responsible for optimizations to navigation, collections, search, and homepage 

o Plan marketing calendar 

o Support paid social team and  eCommerce Lead with updates around product launches, collaborations, selling reports

o Oversee and execute strategic site AB tests to improve KPIs, revenue, and overall customer experience 

o Monitor competitive landscape and site benchmarks

o Collaborate with and project manage FSA ’s

o Work with the creative team to ensure all correct creative required for campaigns is done 

o Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Requirements and Qualifications of the role:

o Bachelor's degree required o 3+ years of related experience in Ecommerce or data/analytical field required

o Previous retail and/or ecommerce experience required

o Expert understanding of Excel (advanced reporting), PC Skills, including MS Office, and MS Outlook Understanding of Strategy

o Merchandising, accounting, and/or business experience a plus

o Flexibility to adapt to changing business needs, dealing with ambiguity

o Must be able to think strategically and see the big picture while knowing how to execute it tactically

o Excellent communication skills, both written and oral

o Strong project management/time management skills

o Extremely detail oriented

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.
Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.
If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

In the Treasury team, our mission is to build and manage the critical financial infrastructure, from banking rails to FX strategies, that allows global businesses to thrive in rising economies. We bridge the gap between complex local regulations and seamless global settlements.
Are you passionate about navigating complex financial landscapes and delivering world-class experiences to global merchants? Do you have solid experience in Treasury in emerging markets and the ability to turn macroeconomic challenges into commercial advantages? If so, this Treasury Manager role is the perfect fit for you!
In this position, you will lead our financial strategy in the Africa/MENA region. You will collaborate closely with Sales and Country Managers, structuring treasury flows and ensuring our Merchant Experience is backed by a robust and innovative treasury engine. You will be a key player in our global expansion, proposing financial solutions and strengthening EBANX’s strategic footprint in the region.

What your day-to-day will look like

• Lead the African team to guarantee our daily operations execution across markets.
• Implement flows for efficient currency exchange from local African currencies to USD.
• Align with the HQ and execute the global FX strategy.
• Establish and manage relationships with banks, payments providers, and currency exchangers in Africa and MENA region.
• Partner with the Commercial and Country Growth teams to structure complex deals, providing technical expertise in FX and liquidity, including participation in key merchant interactions.
• Identify, propose, and implement innovative treasury solutions to enhance the competitiveness and efficiency of our offering.

What you need to shine in this role

• Regional Expertise: Minimum of 8+ years in Treasury or Financial Markets, with experience specifically focused on the African landscape (South Africa, Nigeria, Kenya, Egypt, etc.).
• Robust FX & Liquidity Knowledge: Proven experience managing complex FX operations and liquidity in markets with exchange controls and currency volatility.
• Business Enablement: Strong ability to translate complex treasury solutions into commercial value, supporting the Sales team in structuring deals and leading merchant-facing interactions.
• Relationship Management: Demonstrated ability to manage and negotiate with Tier-1 Banks and Liquidity Providers in Africa.
• Strategic Leadership: Experience leading remote teams.
• Communication: Fluent in English with the ability to communicate effectively with both internal and external stakeholders at all levels.

Bonus points if you have

• Previous experience in the payments industry.
• Previous working experience in a startup environment.
• Data Analytics: Proficiency in SQL, Tableau, or PowerBI to build self-service dashboards and drive data-led decisions.
• Academic Background: Master’s degree, MBA, or professional certifications such as CFA.
• Multilingualism: Fluency in additional languages relevant to the region, such as Arabic, French, or Portuguese.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

#LI-HYBRID

#LI-MM

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Role Purpose 

Your mission is to identify, pitch, and close new direct B2B accounts within your local market. You are a high-activity hunter focused on remittance companies, professional traders, family offices, and corporate treasuries. Success in this role is measured by the volume of new institutional clients you onboard and the revenue they generate in their first 90 days. 

Key responsibilities

1. Local Market Prospecting & Hunting

• Proactively identify and engage high-potential B2B prospects in the local market, including remittance companies, professional trading firms, family offices, and corporate treasurers. 
• Execute a high-volume outreach strategy (calls, meetings, and networking) to maintain a healthy and active pipeline of prospective direct clients.
• Qualify local inbound leads to ensure your time is spent on entities with significant trading volume and immediate intent. 

2. Sales Execution & Deal Closing

• Deliver professional, technical sales presentations and proposals that clearly articulate Luno’s value proposition, liquidity depth, and institutional-grade security. 
• Lead the end-to-end sales process from first contact to signed agreement, ensuring that commercial terms are met and prospects are successfully converted into active users.
• Work closely with local onboarding and compliance teams to ensure new accounts are activated and execute their "first trade" as quickly as possible. 

3. Market Connectivity & Brand Presence

• Build and leverage a deep network within the local financial and digital asset ecosystem to generate referrals and build brand authority.
• Represent the company at local industry conferences and networking events to feed the top-of-funnel pipeline and keep a pulse on competitor activity.
• Partner with the local Country Manager to turn their high-level networking and "VIP" leads into closed-won B2B accounts.

4. Reporting & Commercial Discipline

• Maintain a rigorous, weighted pipeline (based on Monthly Recurring Revenue (MRR) or volume estimates) to provide the Head of Sales with high-confidence projections for upcoming months.
• Provide the Head of Sales with "on-the-ground" feedback regarding local competitor pricing, product gaps, and shifting customer sentiment to help refine the local sales and product strategy.

Key Performance Indicators (KPIs) for the Business Development Manager:

• New Account Activations: Number of newly onboarded and "activated" (first trade) B2B entities per month.
• Weighted Pipeline Value: Total MRR/Volume value of the pipeline based on probability stages.
• Actual vs. Forecast Variance: Ability to achieve the specific targets set in the previous month's report.

At AKQA (part of WPP), we imaginatively apply art and science to create transformative experiences, accelerate growth and future-proof organisations. AKQA Performance designs every touchpoint along the customer journey with unmatched native ability to define, find, connect, and inspire audiences across all brand interactions.

At AKQA, our Data Analysts have an innate passion for crafting clear and compelling responses to briefs through paid media insight and expertise.

At AKQA you'll work in a meritocratic culture, surrounded by some of the brightest minds in their fields. You'll have the opportunity to learn and grow within a creative and technically-advanced team and have access to ongoing personal and professional development.

ROLE REQUIREMENTS

• Maintain accurate and timely output and delivery.
• Help to strengthen the profile of the Data & Analytics team and drive team progression.
• Assess client commercial realities to deliver the most relevant and effective data solutions.
• Ability to analyse data, create reports, provide insights and recommendations.
• Proactively seek out testing and tactical opportunities to recommend to clients.
• Deliver remarkable client service to become a go-to specialist in analytics and agency partner.
• Contribute to product innovation in the performance and data space.
• Deliver strategic opportunities to all teams and clients based on analysis coupled with keen marketing intelligence.
• Work with creative and strategy teams to deliver performance improving insights to teams and clients

QUALITIES AND CHARACTERISTICS

• Strong attention to detail
• Demonstrable experience in a hands-on role in Data with expertise in consumer data analysis, web analytics, digital marketing performance metrics, and marketing intelligence
• Demonstrable experience in tagging design, setting up analytics or data pipelines, and analysing performance
• Proof of analytics certifications/training are advantageous
• Collaborate with Data Engineers to build tools, dashboards and automate processes or tasks
• Work with key stakeholders to align business goals with marketing objectives, focussing on a strategic approach to data
• Analyse toolsets and provide recommendations
• Assist with new business pitches and business development initiatives within the scope of data
• Advanced MS Office Suite skills (especially Excel) and Google product suite
• Demonstrable experience with Google Data Studio or Tableau
• Experience with SQL, JavaScript, and Python advantageous
• Strong aptitude for mathematics

 Explore our extensive range of benefits here.

Within AKQA (part of WPP), Data & Analytics is one of the fastest growing disciplines that is integral to delivering value for our clients and positive impact for their customers. As part of a multi-disciplinary approach to problem solving  our team provide a wide range of capabilities including user experience (UX) analytics, consumer research, and applied data science. Our clients are building the future of their business and, more than ever, data is at the heart of making this future a reality.

As a Senior Analyst at AKQA, you should be passionate about using data to derive insights and provide optimization recommendations that create better connections with consumers. You will be responsible for defining measurement and testing frameworks to business results for our clients.

At AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields. 

 ROLE REQUIREMENTS

• Experience in digital analytics, UX/funnel optimisation, and A/B testing.
• Knowledge and mastery of relevant analytics systems and data sources such as: web analytics (Google Analytics), funnel / flow analysis (Content Square), CRM, Survey (Usabilia), BI tools (Tableau, PowerBI), other 3^rdparty sources, etc.
• Ability to connect a client’s business goals to a complete measurement plan that defines the metrics, systems, and methodologies needed to meet those objectives.
• Strong background in data analysis and insight generation, using statistically sound analytical techniques to provide robust descriptive data sets that inform, shape, and defend a business/brand/experience strategy.
• Highly developed communication and story-telling skills, to be able to connect those insights in a way that tells a clear story and leads to clear action – across a variety of formats (reports, presentations, interactive dashboards).
• Experience in designing a detailed tracking strategy and ensuring rich data capture, as part of tag management (GTM), QA, and implementation guidance to dev team/partners.
• Familiarity with creating strategic testing frameworks, learning agendas and associated tools and methodologies, like using Google Optimise and analysing statistical significance.

QUALITIES AND CHARACTERISTICS

• Proactive mindset, able to execute a hypothesis-driven, data-first approach with light guidance from an Analytics Manager
• Skilled storyteller, able to effectively communicate analysis, identify key takeaways, and quantify opportunities.  
• Team player, able to integrate into a project and team environment as a thought leader, seamlessly connecting analytics to actionable strategic goals.

 Explore our extensive range of benefits here.

Job Title: Senior Audience Planner/Data and Insights Specialist

Company: WPP Media South Africa

Location: Johannesburg, South Africa

Reports To: Client lead 

About the Role

As the senior audience planner/ data and insights specialist, your role will encompass working in both the data and tech space, as well as designing and delivering audience strategies.

Core Responsibilities

• Data and Tech Requirements

You will be the core support arm to the broader agency team in providing ongoing data and tech solutions relevant to the requirements of the client, this includes but is not limited to:

• Supplying of any data requirement for strategy and insight work
• Conduct market research on media consumption patterns for different markets and audiences.
• Adoption and localization of regional and/or global tools or data solutions
• Building of internal capabilities of data strategy, data analytics and data solution products/tools
• Responsible for driving innovation and new technology topics for the client business.
• On-going thought leadership in relevant industry & category initiatives such as white papers / public speaking / landscape & trend reports / awards judging
• Audience Planning Requirements
• Lead the development and delivery of audience strategy and champion audience-first thinking within the planning and strategy teams; providing a consultative approach to driving business outcomes using data and technology platforms.
• Build a cohesive 360 view of the customer profile using 1st party, 2nd party, 3rd party and research data inclusive of online and offline data sources.
• Utilize all available technologies to drive audience-based planning, buying, targeting, measurement and optimization
• Develop strategic audience segmentation to drive omnichannel personalization.
• Build audience targeting strategies based on campaign goals, run audience insight analysis, collaborate with data partners to create custom audiences, and establish connection with media partners to configure, test, and validate destination across all channels.
• Supervise the end-to-end process of audience planning, activation, and measurement for clients and/or campaigns.
• Analyse performance by audience segment & provide audience optimization recommendations.
• Develop a deep expertise in the data ecosystem including 3rd party data providers, publisher and supply direct relationships, and WPP companies.
• Drive adoption and success of data and technology platform partnerships as well as ensure that global team understands market needs and priorities.
• Lean into data strategy conversations and work with clients, partners and other stakeholders to forge new and interesting data connections and trials.
• Assist in closing the measurement loop to improve incrementality, working with specialist teams as needed.

Key Skills and Competencies

• Have an in-depth understanding of communication channels and platforms, including but not limited to CRM, CDP, DMP, programmatic, social, EC, new retail and how they interrelate.
• Familiar with how data could be used in driving business outcome and how business outcome could be measured by data.
• Excellent written and verbal communication skills with evolved present-to-persuade and facilitation skills. Strong analytics skills and can see business implications beyond data
• Have the ability to demonstrate a depth of understanding of the industry, the client’s business and brands as well as changes to consumer and media in senior level client conversations.
• Excel at ability to influence without authority but with the organization’s support to ensure that even without authority there is accountability.
• Collaboration, accountability, persuasive attitudes are critical for this role.

Experience

• Minimum of (5 years+) experience in data and analytics
• Experience working in cross functional teams and geographies.
• Experience connecting Audience segmentation with the realities of delivering in addressable media platforms.
• Sound understanding of the marketing technology stack required to delivery on Audience planning through to execution.
• Strong experience working with digital platforms and ad solutions with knowledge of targeting capabilities.
• Experience delivering campaigns with a real time dynamic creative element.
• Executed campaigns with omnichannel user journeys and media targeting.
• Needs to have worked in roles that have developed both strategic and operations capability within media marketing.
• Change agent mindset and risk-taking capabilities with examples of projects that have landed successful business transformation.
• Must be comfortable leading change and spearhead effectiveness and efficiency in media operations.
• Build competitively advantaged skills around audience planning.

Mastery of (Required):

• Precision Planning and Activation
• Audience Segmentation
• 1P / 2P / 3P Data Collection, Integration (including Data Onboarding) and Activation
• MarTech / AdTech
• Biddable Media Buying & Optimization Solutions

Broad Expertise in (Good to Have):

• Brand and Campaign Strategy
• Category Experience
• Agency and Client Background
• Marketing Analytics
• Marketing Effectiveness & Measurement Solution

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

We are looking for an experienced IT Support Professional with deep knowledge of all things Atlassian. You’re a Jira and Confluence specialist who is on track to becoming a true functional expert in the Atlassian ecosystem. You'll be the Atlassian expert—building projects, service desks, and keeping our tools running smoothly so our teams can work efficiently.

Beyond your Atlassian responsibilities, you’ll be a member of the IT Operations team, dealing with complex user issues, responding to support queries, and helping to automate our processes wherever possible. In this role, you will act as the "engine" behind our Atlassian platform, performing deep, hands-on specialist work within a supported structure. Your goal is to ensure our Jira and Confluence instances are high-performance tools that facilitate communication, security, and continuous improvement across the organization.

Your mission will be:

• Atlassian Platform Administration — Be the main point of contact for Jira Software, Jira Service Management, and Confluence. Handle complex configurations and help deliver our IT strategy.
• Workflow Design — Build and maintain custom workflows, issue types, and screens. Use validators, conditions, and post-functions to keep data accurate without making things harder for end users.
• Platform Health — Keep our Jira instance clean and fast. Regularly remove inactive users, archive old projects, and clean up unnecessary custom fields.
• Security & Access Management — Manage user roles, groups, and permission schemes to make sure people only have access to what they need—especially important in a regulated fintech environment.
• Troubleshooting & Documentation — Investigate and resolve complex issues, escalate to Atlassian support when needed, and write clear, helpful guides so users can solve common problems themselves.
• Stakeholder Communication — Work comfortably with both technical teams (developers, DevOps) and non-technical teams (Legal, Compliance, Marketing). Take business needs and turn them into practical system configurations.
• Dashboards & Projects — Build real-time dashboards for visibility and insight, and take an active role in IT projects from planning through to delivery.
• IT Support — Supporting our 600+ users, ensuring they have the tools and access they need to do their very best work.

A little about you:

• We require someone with a background in IT support. The ideal candidate will be equally comfortable handling general IT support tasks and tackling complex issues, such as deep-diving into a Jira permissions problem.
• 3+ years of hands-on Atlassian administration experience in an enterprise setting.
• Strong knowledge of the Atlassian app ecosystem, with a genuine interest in growing your expertise.
• Comfortable working with JQL (Jira Query Language).
• Excellent communication skills—you listen well, adapt your tone to your audience, and explain technical things clearly.
• A logical, methodical approach to troubleshooting and problem-solving.

Nice to Have

• Atlassian certifications: ACP-100 (Jira Admin) or ACP-600 (Project Administration).
• Experience with eazyBI and Jira Assets.
• Experience with Okta, Jamf, and Google Workspace.
• A background in a regulated industry where security and audit trails matter.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave.
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusAbout the Role

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

Luno is a market leading crypto exchange on a mission to put the power of crypto into everyone’s hands. You will report to Louis van Wyk in the Treasury team, based in Cape Town. This is an amazing opportunity to join a talented and collaborative Finance function. 

The role in a nutshell:

• You will form part of our Treasury team, supporting all cash and liquidity related needs powering Luno’s business. 
• You’ll work closely with our financial planning & analysis, and finance reporting and control teams across our broader Finance function, as well as collaborating with our Engineering, Product and Operations teams across the business.
• You'll take ownership of group wide treasury operations, bringing structure, rigour and strategic thinking to a fast-moving, high-growth environment.

Your mission will be:

• Develop and Oversee Cryptocurrency P&L Liquidation Strategy:
• Lead the development and execution of strategies for liquidating cryptocurrency positions to optimise profit and mitigate risk.
• Manage foreign exchange and cryptocurrency exposure, ensuring alignment with overall financial objectives.
• Funding and Liquidity Management:
• Forecast and manage fiat and cryptocurrency liquidity needs across various platforms and venues.
• Implement strategies to optimise funding efficiency and minimise liquidity risk.
• Process Automation and Support:
• Drive automation of key treasury processes supporting our various products
• Collaborate with product and engineering teams to actively support new product launches and enhancements.
• Relationship Management and Expansion:
• Liaise with existing and new bank and payment providers to ensure smooth operations.
• Support business expansion into new countries by establishing relationships with relevant financial partners.
• Compliance and Regulatory Oversight:
• Oversee annual KYC refreshers for existing banking and liquidity partners.
• Lead the onboarding process for new partners while ensuring compliance with regulatory requirements.
• Create, update and or monitor Treasury operational policies; establish and manage compliance and controls for Treasury operations and support internal and external audit requirements.
• Nice to have: VASP/crypto regulatory compliance exposure (e.g., MiCA, FSCA, or equivalent)
• Financial Analysis and Reporting:
• Prepare financial analysis and calculations for licensing requirements across all regions.
• Distribute performance metrics to relevant stakeholders and provide insights for decision-making.
• Cryptocurrency Custody and Compliance:
• Oversee operations with third-party crypto custody providers and ensure compliance with regulatory requirements in various markets.
• System Maintenance:
• Maintain the Treasury management system used for fiat and crypto reporting, ensuring accuracy and reliability.

What you'll bring:

• Bachelor’s in Business Administration, Accounting, Finance, Economics or related discipline. Advanced degree in a related area preferred (CA(SA) or CIMA/CGMA preferred)
• 4-5 years of work experience within a Finance or Treasury function
• Experience with on-chain treasury operations and/or crypto custody frameworks
• Familiarity with exchange/liquidity provider liquidity and settlement flows
• Ability to interact, influence and build relationships at all levels of seniority and across all functions within an organisation.
• Must be a self-starter, a strong team player, have attention to detail, take ownership of initiatives, possess strong prioritisation and organisation skills and be able to work in a fast-paced environment while handling multiple projects simultaneously.
• Comfortable operating with ambiguity and driving process improvement in a scaling organisation, a strong sense of responsibility and a very high level of integrity
• Must have highly effective verbal, written, and presentation skills to articulate ideas and plans clearly, accurately, and effectively with all levels of internal and external audiences
• Confidence in a Hybrid Working Environment
• Friendly, transparent, articulate and driven to succeed
• Efficient in Microsoft Excel and/or Google Sheets and other Microsoft/G-Suite products.
• Nice to have: Previous experience building out and or using treasury management software

Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees* with Luno from the day you start.

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Social Biddable Lead

Company: WPP Media South Africa

Location: Johannesburg, South Africa

Reports To: Biddable Media Lead

About the Role

The Social Biddable Lead is responsible for driving strategic direction and performance across Paid Social for a portfolio of leading brands. This role combines leadership, data-driven decision-making, and client engagement to deliver impactful, results-oriented campaigns. The Social Media Lead will guide a team of specialists, ensuring best-in-class execution while aligning Paid Social strategies with broader digital and business objectives.

Key Focus Areas:

• Lead and develop a high-performing Paid Social team
• Drive Paid Social strategy aligned to business and digital objectives
• Oversee campaign performance and optimise against KPIs
• Translate data into actionable insights and improvements
• Manage client relationships and stakeholder communication
• Ensure best practices and continuous team upskilling

Core Responsibilities:

1. You will be leading a team of Paid Social Specialists, servicing some of the biggest brands in SA.
2. Driving excellence and performance within Paid/Biddable Social.

You will be required to:

• Work with digital strategic planners to develop overall Paid Social strategies
  Conduct research using social and biddable media tools to inform paid media strategies and audience targeting.
• Understand the client’s overall digital strategy and the role that Paid Social plays within the broader media mix
• Present Paid Social strategies and performance insights both internally and to clients
• Have a strong understanding of Google Analytics, website tagging, and data interpretation to inform optimisation and strategy
• Translate data and performance trends into actionable biddable media insights
• Supply digital audit information when required
• Assist in preparing competitive analysis across paid media channels
• Work closely with Agency Delivery Managers to ensure agency satisfaction and KPI delivery, while managing key relationships

Key Skills and Competencies:

• Strong leadership ability to grow and support a team of Paid Social Specialists
• Ability to mentor, train, and elevate the standard of Paid Social delivery
• 5–8 years of proven experience in Paid/Biddable Social Media
• 2+ years of management experience (advantageous)
• Client-facing experience within a performance or biddable media environment
• Social platform certifications (e.g. Meta, TikTok, LinkedIn) and ability to drive team certification
• Experience managing large budgets and blue-chip client accounts
• Strong experience with Google Analytics and data-driven decision making
• Experience with eCommerce and Cost Per Acquisition (CPA) strategies
• Highly self-motivated, organised, and detail-oriented

Purpose: Analytics and Insights is accountable for ensuring that we are translating business and communication objectives into an actionable and measurable media framework for the client.  This role is responsible for analysing trends and data in order to effectively develop both innovative and practical solutions for client.  

Insights & Learnings: 

 Support the team with the development & presentation of media strategies through: 

• Channel evaluation and selection.   

• Providing target market insights and recommendations  

• Analysing benchmarks and KPIS  

• Posting campaign presentations with clear insights and learnings to positively impact future campaigns. 

• Monitoring competitive media and spend activity, and delivering key learnings, thus ensuring competitive media strategies.  

• Provide ROI opportunities for clients’ e.g., modeling, integration of strategy & implementation learnings.  

• Be the custodian of both quantitative and qualitative insight at all stages throughout the strategic planning process.  

• Think critically and be discerning about information sources. 

• Understand and predict the dynamics of the market and its implications for the client. 

• Conduct quarterly media landscape updates & regular media reviews (Competitor analysis and media environment scans)   

• Assist in developing, updating, and generating data for Interactive Dashboards. 

• Keep up to date in using media measurement tools.   

• Analyze website, social media platforms, online stats, trends. 

• Interpret digital metrics, for a fast-paced and dynamic television environment.    

• Pull data from Facebook, Twitter, Instagram, Google Analytics and other sources and aggregate results into a proprietary database. 
• Monitor activity on an ongoing basis to identify optimization opportunities. 

The Ideal Candidate  

• At least 6 years of through-the-line media experience preferred.  

• Minimum of 4 years of experience in media analytics.  

• Familiar with online and social media platforms and publishing in a professional environment (i.e. Websites, Facebook, Twitter, YouTube, Instagram, Google Plus, Vine etc.)  

• Strong analytical and numeracy abilities required.  

• Skilled in industry related research and stats tools. 

• A good understanding of SEO and digital marketing.   

• Strong up to date understanding of tracking and tagging, attribution modelling, behavioral marketing, database modelling, retargeting, addressability, viewability, brand safety  

• Strong organizational skills, multi-tasking capabilities and detail oriented.  

• Good understanding of media channels, both digital and traditional   

• Problem-solver 

• Proven experience using data to generate insights and demonstrate their value to influence business decisions. 

• Experience with MarTech, social analytics (listening and native platforms), reporting dashboard technology and digital media whilst strategically focusing on business objectives. 

• High attention to detail 

Role: Senior Art Director – Conceptual Integrated Designer (12-Months FTC)

Location: Johannesburg, South Africa (hybrid)

About the role: 

Join our dynamic and innovative in-house creative agency, working with our client. Our team is dedicated to crafting engaging and persuasive content that resonates with audiences across both social and digital platforms. We collaborate with diverse departments to ensure our campaigns amplify our brand voice and presence. As a Conceptual Art Director for Integrated Design, you will play a pivotal role in driving creative concepts and optimising content for various platforms, all while working in an energetic and fast-paced environment.

As the Senior Art Director for Integrated Design, you’ll work closely with the local and regional client, manage your own work on the day-to-day running of local campaigns, working within specified timeframes and budgets. The right candidate will also have the ability to ensure quality and consistency of deliverables are met by self-QC.

What you will be doing: 

• Lead and develop creative concepts from brief through final delivery across advertising, digital, social, experiential and product interfaces.
• Generate original visual ideas and art directions that align with brand strategy and campaign goals.
• Manage and mentor mid-level and junior designers, providing clear creative guidance, feedback and professional development.
• Collaborate with copywriters, producers, strategists, account managers and developers to ensure integrated, high-quality output and on-time delivery.
• Oversee production — art direction on shoots, illustration, motion, retouching, layout and asset creation — ensuring consistency and excellence.
• Present creative work to internal stakeholders and clients; defend creative rationales and incorporate feedback effectively.
• Maintain and evolve brand systems, visual standards and design libraries; ensure work adheres to accessibility and platform guidelines.
• Drive process improvements in creative workflows, asset tagging, handoffs and collaboration tools.
• Stay current on cultural, design and technology trends; apply insights to push creative innovation.

What you need to be great in this role: 

• 6+ years of professional experience in art direction/design within an agency, in-house creative team, or studio environment (senior-level experience preferred).
• Strong portfolio demonstrating strategic thinking, concept-to-execution work across multiple channels (campaigns, digital, motion, product UI, packaging, etc.).
• Advanced skills in visual design, typography, layout, color, imagery, and composition.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), plus familiarity with motion tools (After Effects), prototyping (Figma/Sketch/Adobe XD) and asset management.
• Proven ability to lead and mentor designers and to manage collaborative creative projects.
• Excellent presentation, communication and client-facing skills.
• Strong time-management and organization skills; ability to manage multiple projects and priorities under tight deadlines.

Req ID: 16850

#LI-MR1 #LI-HYBRID #LI-DIRECTOR

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Driver Ops to lead Bolt's Driver Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Driver Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Driver Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Driver Ops initiatives in the region, ensuring every program (Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Driver Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Driver Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. new driver acquisition, monthly active drivers, rewards coverage and quality, speed of onboarding, driver quality and engagement etc.) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods etc.) Upskill local Driver Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

About the Role
The TA Specialist will be responsible for proactively sourcing, interviewing, and hiring external talent based on business needs and anticipated future skills needs. 

Key Focus Areas:
•    Plan & deliver local talent acquisition strategy & priorities
•    Own the delivery of the requisition management process based on external hiring needs and aligned to global processes
•    Engage with and nurture external talent communities and networks across all experience levels
•    Partner with People and Recruitment Marketing to advertise the employer brand based on target audiences and local market nuances
•    Develop and maintain a robust pipeline of qualified candidates for current and future positions.
•    Develop and implement a WPP Media talent acquisition process.
•    Role out training sessions for hiring managers and holding them accountable.
•    Manage the full recruitment lifecycle, from sourcing and screening to interviewing.
•    Partner with hiring managers to understand staffing needs, define job requirements, and develop effective recruitment strategies.
•    Utilize the Applicant Tracking System (ATS) to manage candidate data and recruitment workflows efficiently.

 Global Responsibilities:
•    Set global strategy & priority areas tied to Global Business and People objectives
•    Convene a global community of recruitment practitioners to drive collective maturity & innovation
•    Establish global processes to drive consistent candidate & brand experiences across markets
•    Explore & implement enabling enterprise tech and/or solutions

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The AML Operations team takes care of the operational aspects of financial crime risk identification matters for Luno's global business. Our mission is to create a world class compliance experience for Luno as well as our customers. We make sure we have the processes and information available that enable us to truly understand our customer risk, we monitor for any external red flags customers may raise when they use Luno and we deal with any questions our business or customers may have on what good looks like. We operate in regional teams around the world with our central team in South Africa.

The role in a nutshell:

You will form part of the Anti-Money Laundering (“AML”) Operations team based in South Africa, and you will report to the AML Operations - Transaction Monitoring Team Lead. Our AML Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific, Europe and the United States.

Your mission will be:

• Agile execution on key projects and operational delivery of work within the Transaction Monitoring Team, specifically the execution of transaction monitoring alerts, regulatory reporting activities and regulatory requests.
• Knowledge you are required to have and apply
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the AML Policy framework and overall Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits
• Understanding AML regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations 
• Investigate, Analyse & Execute:
• Creating initial reports/analysis for review 
• Attending to all aspects relating to Travel Rule including customer communications, virtual asset service provider (VASP) due diligence and queue review 
• Navigating and using Chainalysis Reactor effectively to review and assess customer transaction alerts 
• Managing and drafting responses to standard and ad hoc regulatory requests, as well as to banking partners and other ad-hoc requests for information 
• Assisting with in depth transactional investigations into customer profiles 
• Managing customer exits as a result of transactional reviews 
• Finalising and filing reports (subject to review) in respect of outbound regulatory reporting in conjunction with the relevant Money Laundering Reporting Officer (“MLRO”)
• Technological Expertise: Using internal investigation/analytical tools e.g. Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, to a basic level to conduct in depth investigations or analysis 
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area.
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally 
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• Tertiary Education, to the equivalent of graduate
• A minimum of 3 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Strong analytical mindset 
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations 
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• Familiarity with cryptocurrencies will be highly advantageous

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At AKQA (part of WPP) we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

As a member of the AKQA client services department, you will influence changes in consumer behaviour through ideas, creativity and the use of interactive media. You will make a difference in digital communications, marketing, and advertising, and inspire the best global brands.

As an Account Director, you will develop strong senior client relationships and be committed to driving their business forward through innovative work that inspires and motivates consumers. You will also be vital in generating profit for AKQA and lead internal teams to deliver projects that achieve excellent results for the client and the agency. Account Directors must also develop a unique understanding of the digital arena and how new and emerging developments can be exploited to add value to a client's business.

Contributing to AKQA’s founding values: innovation, service, quality and thought; you will be excited about being part of our success. You will thrive when faced with new challenges and will continuously strive to improve the way things are done for our clients.

ROLE REQUIREMENTS

• Operate as the go-to resource for the team’s concerns, point of view and recommendations, checks in regularly with all team members on a 1:1 basis for ad hoc feedback, and schedules regular program leadership meetings to ensure constant alignment.
• Partner with the Program, Creative, UX, Strategy and Analytic leads on the account to have a cohesive and strong leadership team.
• Establishes and executes client business plans that align with the goals of AKQA, the goals of the overall account and communicates plan with the working team to give context on key decisions.
• Create high-impact client presentations and is comfortable presenting to large cross functional groups.
• Successfully grows long-term, trusted relationships with senior level clients (Directors and below) and plays a lead role in securing incremental revenue.
• Proven ability to present persuasive new business opportunities in organic and/or pitch capacity.
• Responsible for driving the quality of the agency’s work, on-going client and internal communication, organic business growth, program P+L, and financial management and reporting.
• Demonstrate strong fiscal management skills, understanding/respecting the economics of our business and contributing in a way that supports the financial model.
• Proactively searches out best practices to strengthen team delivery.
• Identify resource gaps and works with Resourcing and Leadership to fill them.
• Responsible for briefing internal teams and managing the end‑to‑end delivery of client campaigns.
• Accountable for the project management of campaigns, working with the delivery team for support, and ensuring all campaigns are delivered on time, within scope, and to the required standards.

QUALITIES AND CHARACTERISTICS

• Demonstrated interactive/digital experience required.
• Excellent leadership and mentoring skills managing other account staff.
• Strategic understanding of all disciplines of marketing.
• Experience working with service design or start-up clients a plus.

 Explore our extensive range of benefits here.

Within AKQA (part of WPP), Data & Analytics is one of the fastest growing disciplines that is integral to delivering value for our clients and positive impact for their customers. As part of a multi-disciplinary approach to problem solving  our team provide a wide range of capabilities including user experience (UX) analytics, consumer research, and applied data science. Our clients are building the future of their business and, more than ever, data is at the heart of making this future a reality.

As a Senior Analyst at AKQA, you should be passionate about using data to derive insights and provide optimization recommendations that create better connections with consumers. You will be responsible for defining measurement and testing frameworks to business results for our clients.

At AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields. 

 ROLE REQUIREMENTS

• Experience in digital analytics, UX/funnel optimisation, and A/B testing.
• Knowledge and mastery of relevant analytics systems and data sources such as: web analytics (Google Analytics), funnel / flow analysis (Content Square), CRM, Survey (Usabilia), BI tools (Tableau, PowerBI), other 3^rdparty sources, etc.
• Ability to connect a client’s business goals to a complete measurement plan that defines the metrics, systems, and methodologies needed to meet those objectives.
• Strong background in data analysis and insight generation, using statistically sound analytical techniques to provide robust descriptive data sets that inform, shape, and defend a business/brand/experience strategy.
• Highly developed communication and story-telling skills, to be able to connect those insights in a way that tells a clear story and leads to clear action – across a variety of formats (reports, presentations, interactive dashboards).
• Experience in designing a detailed tracking strategy and ensuring rich data capture, as part of tag management (GTM), QA, and implementation guidance to dev team/partners.
• Familiarity with creating strategic testing frameworks, learning agendas and associated tools and methodologies, like using Google Optimise and analysing statistical significance.

QUALITIES AND CHARACTERISTICS

• Proactive mindset, able to execute a hypothesis-driven, data-first approach with light guidance from an Analytics Manager
• Skilled storyteller, able to effectively communicate analysis, identify key takeaways, and quantify opportunities.  
• Team player, able to integrate into a project and team environment as a thought leader, seamlessly connecting analytics to actionable strategic goals.

 Explore our extensive range of benefits here.

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

As a Quantitative Software Engineer (Quant Dev) at Luno, you will design, build, and operate the high-performance systems and mathematical models that underpin our trading, pricing, and market-making capabilities.

You will sit at the intersection of quantitative research and production engineering, translating quantitative ideas, models, and strategies into robust, low-latency, production-grade systems that operate reliably in a 24/7 global market. Your work will directly impact liquidity, pricing quality, risk management, and customer outcomes.

Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see 

What stack we work on:

• Kotlin, Swift & Angular
• Go(lang), gRPC
• Kubernetes (EKS), Docker
• CloudFlare, CloudFront, nginx
• MySQL (RDS), Redis (ElastiCache), etc
• Prometheus, Grafana, CloudWatch, Jenkins

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-DNI

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely..

The role in a nutshell:

We are seeking an experienced, visionary, and results-driven individual to lead our Exchange function as the Head of Exchange. This pivotal leadership role will be responsible for the strategic direction, operational excellence, regulatory compliance, and overall growth of our trading platform. The ideal candidate has a deep understanding of market structure, technology, liquidity provision, and exchange operations in the digital assets space.

Your mission will be:

- Strategy and Vision

• Define and execute the long-term strategy for the exchange, including product roadmap, market positioning, and growth initiatives, aligning with the company's overall vision.
• Identify new market opportunities, product expansions (e.g., new derivatives, staking products, token listings), and partnerships to drive volume and revenue growth.
• Lead the analysis of relevant market trends, competitive landscapes, and technological advancements to maintain a competitive edge.
• Partner with other businesses within the group to develop new opportunities and drive synergies across the group

- Exchange Operations and Performance

• Oversee the day-to-day operations of the exchange, ensuring high performance, stability, security, and low latency of the trading infrastructure.
• Drive continuous improvement in trading features, execution quality, market making tools, and overall user experience for retail and institutional clients.
• Monitor and analyse key performance indicators (KPIs) such as trading volume, market share, revenue, and liquidity depth, as well as P&L performance, implementing strategies to meet aggressive targets.
• Manage relationships with key market participants, including liquidity providers, custodians, and institutional traders.
• Lead the community management of Luno’s top traders globally to create a valuable ecosystem gathering constant feedback to drive customer improvements across the trading product suite. 

- Regulatory Compliance and Risk Management

• Ensure all exchange operations, listings, and market activities are fully compliant with relevant global regulations and internal policies (e.g., AML, KYC, market abuse monitoring).
• Act as the primary contact for regulatory bodies and internal compliance teams concerning exchange operations.
• Develop and enforce robust risk management frameworks, including trading risk, credit and counterparty risk, operational risk, and technological risk.

- Team Leadership and Management

• Lead, mentor, and grow a high-performing team across trading operations, product management, market surveillance, and technology functions dedicated to the exchange.
• Foster a culture of innovation, accountability, collaboration, and continuous learning within the Exchange team and the broader business.
• Collaborate closely with cross-functional teams including Engineering, Product, Legal, Compliance, Finance, Treasury and Marketing.

A little about you:

• Experience: Minimum of 8-10+ years of experience in a senior leadership role within a reputable cryptocurrency exchange, electronic trading venue, or leading financial institution, with a direct focus on market operations or product management. Experience in Digital Assets is required.
• Market Knowledge: Deep expertise in market microstructure, electronic trading systems, liquidity strategies, and order book management.
• Leadership: Proven track record of building, mentoring, and managing high-performing, geographically distributed teams.
• Regulatory Acumen: Strong understanding and experience of regulatory requirements (e.g., MiFID II, SEC, CFTC, FSCA, FCA, or equivalent crypto/financial regulations) relevant to operating a trading venue.
• Technical Proficiency: Solid understanding of trading technology, system architecture, and low-latency environments.
• Education: Bachelor’s or Master’s degree in Finance, Economics, Computer Science, or a related field.

- Preferred Skills

• Experience launching new exchange products or expanding into new regulated markets.
• Familiarity with various products beyond spot trading, such as derivatives (futures, options), lending/borrowing, and staking services.
• Strong network within the institutional trading and financial technology communities.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The Data community at Luno, comprising Data Engineers, Scientists and Analysts, uncovers valuable insights from the vast amounts of data we gather from our customers and platform. These insights are crucial for guiding our product development and business strategy.

As a Product Data Scientist joining Luno, you would be part of the Product Analytics team providing high quality insights into our product through experimentation and advanced analytics.

Our current technology stack includes Databricks, Thoughtspot, Amplitude and Segment.

The role in a nutshell:

As we accelerate on our mission to put crypto in everyone’s hands, your role is to use data and insights to drive better product decisions and influence the Luno product strategy. This will involve collaborating with cross-functional teams to find, size, prioritise, evaluate and iterate on problems and opportunities to enhance our product. 

This is a hands-on product analytics role focused on experimentation, customer behaviour and data-informed decision-making. While there may be opportunities to apply modelling or machine learning techniques for specific use cases, this is not a production ML-focused role.

Your mission will be:

• Partner with cross-functional product teams including Product Managers, Designers and Engineers to provide product analytics for data-informed decisions.
• Partner with product and marketing teams to evaluate and optimise growth initiatives across acquisition, activation, retention and re-engagement.
• Empower teams with the data, tools and skills required to prioritise initiatives and shape the product roadmap.
• Design and implement event tracking data to unlock actionable insights.
• Define, understand, and test opportunities and levers to improve the product through insights and recommendations.
• Partner with product and marketing teams to design high-quality experiments, interpret results and ensure learnings translate into action.
• Apply analytical techniques such as segmentation, funnel and cohort analysis to deeply understand customer behaviours and journeys.
• Use data and analytics to inform, influence and support execution of the product strategy.

A little about you:

• You enjoy using data to understand complex customer behaviour and turn ambiguity into clear, actionable insights.
• You approach problems in a structured way, forming hypotheses, testing assumptions and iterating based on evidence.
• You’re comfortable influencing product and growth decisions without direct ownership, using data, clear reasoning and storytelling.
• You can balance speed and analytical rigour, knowing when fast, directional insight is more valuable than perfectly polished analysis.
• You communicate confidently with both technical and non-technical stakeholders, adapting your message to your audience.
• You enjoy collaborating with cross-functional partners and value collective outcomes over individual credit.
• You’re curious by nature and motivated to keep learning as tools, techniques and the data landscape evolve.

The ideal Lunaut will have:

• Typically 3+ years of experience in a data, analytics or product analytics role.
• A strong foundation in quantitative disciplines such as Statistics, Mathematics, Computer Science, Engineering or Economics (degree or equivalent practical experience).
• Experience partnering with cross-functional product teams to influence product direction, prioritisation and decision-making using data.
• Demonstrable experience designing, analysing and interpreting experiments (e.g. A/B tests) in a product environment.
• Hands-on experience working with event-level product data to understand customer behaviour and journeys.
• Strong SQL skills and experience working with relational databases.
• Experience using data visualisation and BI tools (e.g. Thoughtspot or similar) to communicate insights.
• Working proficiency in Python (or similar) for analysis and statistical work.
• The ability to translate ambiguous business problems into clear analytical questions and actionable insights.
• Confidence communicating data-driven insights to both technical and non-technical stakeholders.
• Comfort operating in fast-moving, evolving environments and adapting your approach as context changes.
• An interest in crypto and financial products, and curiosity to learn more about the space.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-DNI