Job Summary

Based in our Jakarta office, the Sales Engineer will provide guidance in the use of InterSystems' products as they best suit the requirements of the customer and its market. Product and business strategies are coordinated with the InterSystems Sales Team to apply existing and new products to customers' database and application needs.

This is a comprehensive and challenging role, requiring a mix of solution design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. The Sales Engineer should have a strong technical background within healthcare software.

This role requires regular travel across SE Asia.

Responsibilities

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest product capabilities.
• Identify new opportunities within existing accounts.
• Build and demonstrate Proof of Concepts (POCs) for prospects and customers to illustrate the suitability, ease of use, performance, features, and reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organisation to foster the adoption, use and deployment of InterSystems’ technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in a variety of InterSystems technologies, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topics include strategic and tactical considerations across both technical and business directions. Provide technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.
• Design technical architecture with IRIS and other solutions.
• Connect with Subject Matter Experts (SME) to identify solutions
  • Providing recommendations and roadmaps for proposed solutions
  • Performing design, debug, and performance analysis on solutions
  • Documenting and sharing best practice knowledge for new solutions
  • Advocating for process improvements and helping develop solutions
  • Regularly communicating new features and benefits to partners, customers, and other stakeholders
  • Providing technical leadership to a team throughout the project lifecycle
  • Developing proof-of-concept projects to validate your proposed solutions
  • Reviewing and validating solutions designs from other team members

Experience & Qualifications

• Broad knowledge of IT Industry issues & trends including integration and cloud, with specific vertical market & technical knowledge in Integration (SOA, ESB, EAI, ETL, BI…).
• Proven leadership or technical management in an application development environment
• Highly experienced programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / Jakarta EE.
• Highly knowledgeable in Python development
• Experience with clinical systems, EPRs, Health Exchange and protocols in healthcare, HL7 FHIR and IHE.
• Ongoing experience within the design, development & deployment of complex applications.
• Knowledge of application frameworks, application servers and server-less programming models.
• Knowledge of agile software development processes and continuous development.
• Extensive use of 2 or more databases such as InterSystems Caché, Oracle, SQLServer, PostgreSQL, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.
• Proven business analysis and problem solving skills
• Understanding of the business considerations of application development, support and deployment
• Excellent analytical skill
• English language fluency
• Software Engineering experience.
• Familiarity with modern AI technologies, including Generative AI, LLM integration, Agentic AI systems, and applied machine learning frameworks.

Education and Training

• Degree in Computing or a related discipline

About the Role

This role is about enabling the Development Teams towards an environment where continuous improvement is the norm and where everyone’s common goal is having fun delivering high quality valuable working software continuously.

You will work with 1-3 cross-functional agile product development teams. You are a champion of Scrum and lean principles and always strive to see big picture.

You will work closely with Engineers, product, design, people team and other stakeholders across levels, including top management, collaboratively ensuring quality gets built into the product.

What you will do

With the team:

•  Coaching the team members in self-management and cross-functionality.
• Helping cross-functional Team focus on creating valuable incremental outcome for the business that meet the Definition of Done.
• Work on increasing transparency around work and collaboration to help team identify and remove impediments by themselves.
•  Help the team be better at development practices to ease change.
•  Ensuring that all Scrum events take place, are productive and team can learn from it.

With the product & stakeholders:

•  Helping find techniques for effective Product Goal definition and Product Backlog management.
• Establish and improve towards empirical product planning for a complex environment; and,
• Facilitating stakeholder collaboration as requested or needed.

With the people team and larger organization:

• Work to build bridges between stakeholders and Scrum Teams.
• Work on removing or reducing impediments that prevent Scrum Teams from working well.
•  Leading, training, and coaching the organization in its Scrum adoption.
•  Planning and advising Scrum implementations within the organization.
•  Helping employees and stakeholders understand and enact an empirical approach for complex work.

What you need to have

• Enjoy reading books.
•  Beginner's mindset: Highly curious in learning new things and applying it in practice.
•  People First mindset: Care for people and highly curious about people development, group dynamics, and coaching.
•  Hands-on experience working with multicultural team in a product development organisation 5-7 years, from either 1 of these 3 backgrounds.
•  Product development.
•  Engineering.
•  Organisation and teams transformation / Scrum Master.

Good to Have:

•  Have a solid understanding of agile principles, values, and hands-on experience implementing agile in a multi team environment preferred.
•  Banking / Fintech domain experience is preferred.
•  Software engineering / Digital Product background is preferred.
•  Exposure to Lean/XP practices (TDD, Pair Programming, Continuous Integration/Delivery for Mobile) is Preferred. At least understand the principles behind it.
•  Exposure to Lean concept and systems thinking is preferred.
•  Immediate joiners Preferred.

Who you’ll work with

Multicultural teams across our Tech Hubs (Jakarta, Pune, Singapore, and more hubs to come), building Jago Digital Life Finance Solutions, integrated with one of the largest ride-hailing ecosystem in SEA (South East Asia), and many others to come.

About DKatalis

DKatalis is a financial technology company with multiple offices in the APAC region. In our quest to build a better financial world, one of our key goals is to create an ecosystem linked financial services business.

DKatalis is built and backed by experienced and successful entrepreneurs, bankers, and investors in Singapore and Indonesia who have more than 30 years of financial domain experience and are from top-tier schools like Stanford, Cambridge London Business School, JNU with more than 30 years of building financial services/banking experience from Bank BTPN, Danamon, Citibank, McKinsey & Co, Northstar, Farallon Capital, and HSBC.

We’re looking for a Senior Cloud Infrastructure Engineer to join our team and help build a stable and scale our infrastructure on Google Cloud Platform. If you’re looking to be a part of a team who tackle real-world problems, DKatalis might just be the place for you! Work alongside world-class talents and join us as we use technology to make a change in the financial world.

Cloud Infrastructure at DKatalis:

The Cloud Infrastructure Team at Dakalis is a cross cutting engineering team with a mission to grow, support and deliver an agile, secure and scalable cloud infrastructure that powers Bank Jago’s digital banking platform.

Embracing and adopting modern Cloud Native and Infrastructure as Code as fore front practices, scale up the management and simplification of a complex cloud infrastructure with the goal of scaling a platform that is experiencing rapid growth in the millions of transactions and customers.

Technologies We Use:

• Cloud Infra: Google Cloud, Kubernetes, Docker
• Devops: Gitlab, Terraform, Ansible, Sonarqube, Sonatype Nexus, Vault
• Datastore and Service Bus: Redis, Mongo, Kafka
• Monitoring: Dynatrace, Prometheus, Grafana, OpenSearch, GCP Monitoring, Pagerduty

Role and Responsibilities:

• Possess deep knowledge and understanding of Kubernetes and Cloud infrastructure platforms such as GCP and AWS
• 5+ years of experience managing technical projects within infrastructure and cloud domains.
• Experience automating infrastructure provisioning, using continuous integration/delivery tools
• Experience in application containerization and deploying container orchestration technologies such as Google Kubernetes Engine (GKE).
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• You have a strong systems experience and have an analytical approach to identifying problem components based on data points. 
• Be passionate about security compliance, zero downtime infrastructure and highly scalable environments
• Be willing to coach, mentor and grow a team of talented cloud infrastructure engineers
• Have good communication skills and be comfortable working with product owners and domain experts to understand requirements
• Oversee end-to-end Platform architecture and roadmap focused on best-practice approaches to design, security, testing, and performance
• Comfortable working cross-functionally to ensure success of the infrastructure and operations. You will be closely collaborating with other engineering and product teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.
• Lead in-depth technical and data analysis to gauge service trends and drive improvements.
• You are comfortable with on-call responsibility and are able to manage a crisis working with the broader team, communicating progress and challenges during the crisis.
• Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future.

Requirements:

• You are either a Sysadmin or Infrastructure engineer ideally strong in Linux systems, networking, monitoring and automation; preferably have experience working on distributed systems at scale.
• At least 5 years of hands-on-experience in architecting, designing, developing and implementing cloud solutions on Google Cloud Platform (GCE, GKE, GAE, GCS, Cloud SQL, VPC, Resource Manager, StackDriver, Cloud CDN, Cloud IAM)
• Scripting - Terraform, Bash, Shell, Python (bonus)
• Configuration Management - Chef, Puppet, Ansible etc
• Experience with - Docker, Kubernetes, Gitlab, ELK
• Exposure to relational, no-sql databases and caching solutions - Mongodb, Redis
• Degree in Computer Science, Engineering, or equivalent experience.
• Capable of working in a complex, fast paced environment and ability to maintain calm during stressful situations