Position Summary:

IEM is currently seeking a Supplier Quality Engineer for our Jacksonville, FL. locations and will report into the Director of Quality. The top priorities of this position will be to develop and maintain strong relationships with suppliers and vendors, as well as implement Vendor Management program and supporting metrics. Significant involvement with all areas of vendors/suppliers and manufacturing, while also increasing our communication and collaboration with key departments is instrumental in this position.

Please note: This position requires 100% in-office presence in our Jacksonville, FL. offices and does not offer remote work.
 

 ESSENTIAL FUNCTIONS:

• Ensuring suppliers for IEM maintains all regulations and requirements
• Updating the supplier database with continuously updated records of performance
• Creating quality control guidelines and protocols
• Providing advice to vendors on how to reduce defect rates
• Performing logistics tasks, such as communicating with vendors when supplies don’t meet quality standards
• Assessing products and supplies from vendors to ensure their quality
• Creating and promoting strategies to increase the quality and efficiency of systems and products
• Conducting audits of supplier management quality systems
• Acting as a liaison between vendors and company leaders, determining solutions to any challenges to quality standards
• Visiting vendor facilities to ensure they uphold quality standards
• Developing and maintaining relationships with suppliers and vendors
• Oversee and develop process improvements strategies and document
• Develop & implement Vendor Management program and supporting metrics
• Any other related duties in connection with the position including but not limited to:
• Risk Assessments, PFMEA, Six Sigma, 5S, FOD Prevention, Kaizen, IPC Standards
• Understanding of UL, CSA and other regulatory requirements
• Must abide by Health and Safety Rules and have demonstrated commitment to good housekeeping/organizational practices
• Responsible for compliance to company and regulatory standards
• Maintain and develop strong working relationships with other departments outside vendors
• Strive for continuous improvement in all aspects of the work environment, this includes active participation in company committees, project teams and relevant job training
• Commit to self-development goals as discussed with your Vice President and attend company-sponsored training
• Perform other duties as assigned by Vice President
• The candidate will be expected to perform additional duties as assigned to support the team and organization

COMPETENCIES:

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliable with a respect to confidentiality
• Quality management systems
• Root-cause analysis
• Quality Control
• Technical Skills
• Quality Engineering
• Collaboration
• Statistics
• Continual improvement process
• Supply chain experience
• Quality Assurance

EDUCATION AND EXPERIENCE:

• Diploma in relevant field with work experience
• Related experience on Infor Syteline ERP systems
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Understanding of Mechanical Engineering and/or Electrical Engineering and/or Materials Engineering
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 70% Walking/Standing – 30% Travel – 30%

Lifting: Must be able to lift up to 10lbs.

Vision: Long periods of close work on computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space 70% with 30% in production areas.

IEM is currently seeking a Quality Engineer - Customer Account Manager for our Jacksonville, FL or Surrey, B.C offices and will report into the VP of Quality & Reliability. As a Quality Engineer – Customer Account Manager, you will be the primary point of contact for the Customer and Commercial Teams about quality-related issues. Collect root cause analysis data and provide corrective feedback due to quality issues. Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Support new product introductions to ensure the robustness of product. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Manage the customer specific requirements and coordinate technical support. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Work mostly independently under general supervision, reviewed at project milestones and/or on completion by Senior Management.

Please note: This position requires 100% in-office presence and does not offer remote work.

Key Responsibilities:

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
• Initiate containment of stock at all locations and prevent further nonconforming production
• Investigate the fault and extent of potential recall
• Examine defective part for conformance to engineering design drawings or specifications
• Identify anomalies on engineering drawings back to the design function
• Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
• Provide feedback to company on what the issues are
• Evaluate findings to formulate corrective action plan and coordinate implementation
• Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
• Organize any re-work of finished goods that may be necessary
• Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities
• Assist with training of quality awareness
• Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
• Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views
• Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators
• Keep up with current and developing manufacturing and engineering trends that concern the customer’s product
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Support and lead process improvement activities
• Write reports and present progress at project meetings and to clients
• Plan projects or subtasks so they may be tracked and presented
• Perform root cause analysis and resolve problems
• Provide advice and guidance to management teams as required
• Provide support to all internal departments to maintain and improve product quality
• Communicate efficiently with IEM and customer’s management
• Liaise and communicate with other departments, customers, and other service providers
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
• Develop quality relationships with the customer
• Comply with the Health, Safety and Environmental Policies both in-house and at the customer
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:

• Bachelor's in Business/Commercial or Manufacturing/Engineering degree preferred
• Minimum of 5 years of experience in Quality Assurance
• Demonstrated experience of 3 to 5 years in engaging with customers and suppliers
• Previous experience in a manufacturing environment
• Ability to work independently with minimal supervision
• Proficient in 8D, CARs, and quality systems
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
• Familiarity with ISO9001
• Understanding of engineering drawings and manufacturing processes
• Adaptability to diverse and dynamic environments
• Strong planning and prioritization skills
• Effective communication, negotiation, and presentation abilities
• Proficient problem-solving skills
• Understanding of Health and Safety practices
• Team player with analytical skills
• Awareness of cost and financial impacts
• Commercial and financial awareness is advantageous
• Understanding of customer expectations and of quality failure/cost
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Surrey, B.C. Compensation Range: CAD 34.62/hr - 56.25/hr] 
[Jacksonville, FL Compensation Range: $85,000 - 125,000] 

Watch your work come to life in landmark projects around the world when you partner with Syska Hennessy Group! As a global leader in consulting, engineering, and commissioning services, we specialize in highly technical buildings and the systems that bring them to life. We are seeking an experienced Electrical Engineer to join our growing design team in our Jacksonville, FL office. In this design role, you will represent Syska Hennessy Group and work in close contact and effectively interact with the Internal Design team as well as external clients and consultants. Individuals in this position must demonstrate the ability to progress from basic design work assignments to more complicated and involved projects working in conjunction with a technical team.

Our dynamic work environment provides the optimal setting to take your engineering career to the next level. From our supportive culture, diverse workforce, and competitive compensation to our flexible work schedule Monday to Thursday in the office for 9 hours and Friday for 4 hours remotely at home and fun social events, it is everything you will need for an exciting, challenging, and rewarding career.

Job Responsibilities

As an Electrical Engineer, you will be responsible for creating basic designs under the direction of the Senior Engineer and/or Senior Designer. You will also develop specifications, system narratives, and system layouts for a variety of projects of different sizes.

Additional responsibilities include:

• Beginning to establish system application, design, and operational parameters / sequences under the direction of the Senior on the project
• Participating in ensuring / Oversee QA/QC process for your work and the work of others
• Assisting in the ongoing determination of project scheduling requirements, manpower requirements, and project budgets
• Performing construction administration and field investigation tasks for assigned projects, including conducting field inspections and subsequent detailed inspection reports
• Assisting in processing RFI’s, Change Orders, Bulletins, and Addenda

Job Requirements

Successful candidates for the Electrical Engineer role should have the ability to use REVIT for system layout and spatial coordination of the production of detailed drawings. Someone who exhibits a basic understanding of the practical application of LEED principles to our building designs would be a good fit for this dynamic role.

Additional requirements include:

• Bachelor’s degree in Electrical Engineering from an Accredited Institution
• 7+ years of experience working in a consulting firm
• Current PE registration, preferred; E.I.T./FE required.
• LEED AP, highly preferred
• History of working with projects such as Federal, Healthcare, Commercial, and Mission Critical
• REVIT and the latest version of AutoCAD MEP experience
• Proficient in design and calculation software

Benefits

As an employee of Syska Hennessy, you will be part of a global firm with an amazing history! We are committed to being the best, advancing engineering design practice, and to supporting our clients with integrity. To make all of that happen, we rely on the talent, drive, enthusiasm, and total job satisfaction of the great people who work here.

As a member of our highly collaborative team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program at Syska Hennessy includes:

• Robust, comprehensive medical, dental, vision, life insurance and supplemental benefit plans
• 401(k) plan with a generous employer matching program
• Training and professional development courses
• Professional development incentive bonuses
• Dynamic Employee Resource Groups
• Competitive Paid Time Off (PTO) policy
• Transit/parking employer stipend
• ½ day work from home Fridays all year long

Syska Hennessy Group - Creating Exceptional Environments

Let’s Work Together!