Location: Jacksonville, Florida

Reports To: Senior HR Manager           

PURPOSE OF POSITION:

The Human Resources Supervisor is responsible for managing the day-to-day HR operations of their assigned plant. This role supports and partners with plant leadership to implement HR policies, programs, and initiatives in alignment with company objectives and compliance requirements. The HR Supervisor provides guidance on employee relations, staffing, performance management, and compliance with employment laws and regulations. This position reports directly to the Senior Human Resources Manager. Duties include employee relations, handling employee inquiries, and supporting HR Shared Services, benefits administration, onboarding, orientation, employment authorization management, and compliance.

Please note: This position requires in-office presence. Only candidates local to Jacksonville, FL area will be considered.

ESSENTIAL FUNCTIONS:

• Oversee daily HR functions and operations at the plant level, ensuring consistent application of company policies and procedures.
• Partner with plant leadership to support workforce planning, employee engagement, and talent development initiatives.
• Provide coaching and support to managers and employees on HR-related matters including performance management, conflict resolution, and employee relations.
• Administer HR programs such as onboarding, orientation, employee recognition, and exit processes.
• Ensure legal compliance with all federal, state, and local labor laws and regulations.
• Maintain accurate and up-to-date employee records and HRIS data.
• Investigate and resolve employee complaints or concerns in a timely and professional manner.
• Support recruitment efforts by coordinating interviews, job postings, and working with Talent Acquisition as needed.
• Participate in internal audits and support compliance and safety initiatives.
• Generate HR reports, metrics, and presentations for company and corporate leadership as required.
• Promote a positive, inclusive, and safe work environment aligned with company culture and values.
• Perform other duties and projects assigned by Manager.

COMPETENCIES:

• Ethical Conduct.
• Communication Proficiency.
• Attention to Detail.
• Responsive and Approachable.
• Organizational and Time Management Skills.
• Strong Sense of Urgency.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 6+ years of HR generalist in a supervisory position, preferably in manufacturing or an industrial setting.
• Strong knowledge of HR laws, regulations, and best practices.
• Must be bilingual (English/Spanish). Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Able to work in a collaborative environment and contribute to team goals.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and associated systems. Familiarity with ADP and/or UKG a plus.

PHYSICAL/MENTAL/ENVIRONMENTAL:

• Physical Demands:
  •   Activities:  Sitting – 90% Walking/Standing – 10%.
  •   Lifting: Must be able to lift up to 15lbs.
  •   Vision:  Long periods of close work on computer screen.
• Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously.
• Environment: Climate controlled office space.

The Role:

SoFi is searching for a North America Payroll Manager to lead and scale our payroll operations across the United States and Canada. This is a strategic Individual Contributor (IC4) role that blends deep technical expertise with operational leadership. You will be responsible for ensuring the accurate, timely, and compliant delivery of payroll for our growing workforce while serving as a subject matter expert in advanced payroll technologies and data analytics.

This role is critical to ensure a seamless employee experience, maintaining regulatory compliance, and enabling scalable growth through automation and operational excellence. 

As an IC4-level professional at SoFi, you are expected to operate with autonomy,  applying deep domain expertise to solve complex problems, influence functional strategy, and drive outcomes for cross-functional impact.  

What You'll Do:

Payroll Operations & Compliance

• Oversee End-to-End Processing: Manage day-to-day payroll activities for the US and Canada, ensuring accurate payments, tax withholdings, and reporting.
• Regulatory Subject Matter Expert: Ensure strict compliance with federal, state, local, and provincial wage and hour laws (FLSA, etc.), and manage quarterly/annual tax filings including W-2 and T-4 preparation.
• Audit & SOX Control: Support internal and external audits by maintaining rigorous SOX controls, audit trail documentation, and payroll risk assessments.
• Proactively identifying compliance risks and implementing controls and process improvement to mitigate exposure. 
• Ensure data integrity across payroll, HRIS, and downstream financial systems. 

Technical Leadership & Innovation

• System Optimization: Serve as a functional owner for Workday Payroll, Time Tracking, and Absence. Collaborate on system upgrades, integrations, and bi-annual feature releases.
• Global Integration: Manage relationships with external providers like CloudPay for international payroll and Fidelity for 401(k) and equity administration.
• Data Transformation: Leverage ETL tools (Alteryx, SQL, Python) to automate manual workstreams, build advanced workforce dashboards, and provide actionable insights into labor costs and overtime trends.
• Continuously evaluate and implement technology solutions to modernize payroll operations and reduce manual intervention. 

Strategy & Relationship Management

• Influence Strategy: Help create and drive functional strategy within the payroll team based on business needs.
• Cross-Functional Partnership: Build trust and common ground with stakeholders in HR, Finance, IT, and Legal to ensure seamless data flows and resolve complex discrepancies.
• Team Mentorship: While an Individual Contributor role at the IC4 level, you will provide guidance, training, and "informal leadership" to payroll processors and specialists to upskill the function.

What You'll Need:

Experience & Education

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience: 7+ years of progressive experience in multi-state and Canadian payroll functions.
• Certifications: Certified Payroll Professional (CPP) or equivalent is strongly preferred.

Technical Skills

• Core Systems: Deep proficiency in Workday Payroll administration and configuration (Business Processes, Report Writer).
• Advanced Analytics: Hands-on experience using Alteryx, SQL, or Python for data manipulation and process automation.
• Third-Party Tools: Experience with CloudPay and Fidelity NetBenefits preferred.
• Strong understanding of payroll accounting, general ledger impacts, and reconciliation processes. 

Competencies

• Complexity: Ability to solve unique problems of significant, complex scope and generate innovative approaches to resolution.
• Independent Judgement: Ability to operate autonomously in setting priorities and executing solutions with minimal guidance on overall department strategy.
• Communication: Skilled at distilling complex concepts and facilitating dialogue among senior leadership and cross-functional partners.
• High attention to details and commitment to accuracy in a highly regulated environment. 
• Demonstrated ability to influence and drive alignment across cross-functional stakeholders.