How you'll help us achieve it

Our Agent Quality team plays a pivotal role in shaping and maintaining a compliant and efficient agent network. Collaborating closely with our agent management and compliance teams, we develop robust internal policies, procedures, and practices to ensure agent compliance. Our goal is to ensure that every aspect of our agent network — from training initiatives to branding strategies — adheres seamlessly to both Wave’s standards and regulatory requirements.
By joining our team, you'll have the opportunity to drive impactful change, ensuring that our network operates at the highest standards of quality and compliance in the industry.

In this role you’ll;

• Coordinate and lead the unit team to implement the strategy and achieve the planned objectives in agent quality management.
• Identify, plan, and coordinate monthly projects to improve processes and tools within the agent ops team.
• Coordinate policy reviews and process documentation, including key learnings, and help with knowledge transfer sessions with other affiliate country operations.
• Assist with ideas, special programs, project designs, and pilot implementations as may be determined by the business related to your unit.
• Help track agent quality through well-coordinated mystery shopping with your team.
• Manage a team of high-performing Mystery Shoppers, mentoring and coaching them to perform to the best of their ability. 
• Devise ways to unearth and track tricks and ways by which agents do not utilize Wave’s allocated funds for the intended purpose, and suggest improvements.
• Develop and formalize control procedures to ensure the quality of agents across the network.
• Work from first principles to understand the user's biggest problems, then figure out how processes and tools should work to solve them.
• Prioritize the biggest problems blocking the unit's performance and impact.
• Support the Head of Operations in identifying and mitigating risks across the network and for our customers.

Key details

• Location: You'll work from our office in Cote d’Ivoire and may travel to field locations.
• Work authorization in Côte d’Ivoire is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree or above in IT, business administration, finance, criminology or other relevant disciplines.
• 3+ years of experience in operations.
• Experience in managing, coaching, and mentoring a high-performing team.
• Strong proficiency in data analysis and the capability to interpret complex datasets to identify trends, draw actionable insights, and support data-driven decision-making.
• Fluency in English and French.
• Willingness to travel up to 20% of the time to different regions within Cote d’Ivoire. 

You might be a good fit if you

• Have strong analytical skills and can assess complex data sets, identify patterns, and draw insightful conclusions.
• Are adept at proposing practical, effective solutions to mitigate identified risks and address emerging risk issues.
• Have a strong track record of collaborating and partnering with cross-functional teams.
• Are excellent at process documentation and effective at knowledge transfer.
• Think about culture and process from the users' perspective.
• Are an adaptable and creative thinker who is willing to iterate and fail quickly.
• Can communicate effectively and often, both in writing and in person, to the point of over-communication.
• Exhibit meticulous attention to detail in all analyses and processes, ensuring accuracy and thoroughness.
• Think from first principles (basic theoretical form) about how things should work.
• Have led a team whose role was to ensure the operational and quality conformity of a network.

How you'll help us achieve it

Are you a seasoned Business Development professional who thrives in a dynamic environment? Would you want to join a company that is fostering financial inclusion and driving economic empowerment on the African continent? Then this role is for you!

As a result-driven Business Development Manager with extensive market and industry knowledge, you will play a pivotal role in driving our growth strategy forward.  

Reporting to the WAEMU Head of Business Development, you will be responsible for building and cultivating relationships, establishing partnerships, and executing contracts based on the needs of the Product and Operation teams to ensure the continued scaling of Wave’s business in Côte d’Ivoire.

In this role, you'll;

• Forming, negotiating services and managing strategic partnerships (with banks, telcos, bill payment companies, international remittance companies, etc.) that are key for Wave's business to operate.
• Building relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
• Sourcing business partnerships for Wave's payment products.
• Identifying and liaising with the right person at partners to achieve Wave's needs.
• Supervising communication between partners and Wave teams (Product, Finance, Legal, compliance, Risk, Marketing…)

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire
• Work authorization in Cote d'Ivoire.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We pay 100% of your health care insurance premium cost for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidised childcare when you return to work.
• We help you live your fullest life now- we subsidise gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• At least 5 years' experience in a similar position at a bank, telco, international remittance or fintechs
• Fluent in French and English
• Secondary degree education in Communications, Telecommunications, Finance, International Relations, Business Management, or a comparable field

You might be a good fit if you

• Have a strong network of acquaintances in Cote d'Ivoire from your work in Mobile Money, Banking, Telecom, Insurance or B2B sales.
• Have identified and professionally engaged with strategic partners, seizing upon mutually beneficial opportunities and being relentless in your pursuit.
• Are equally at ease in a boardroom giving a presentation or preparing partner on-boarding documents in French/English.
• Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
• Like team work, but also know how to work well autonomously.
• Have demonstrated tenacity and a willingness to go the distance to get something done.
• Are very detail-oriented and seek to achieve excellence in everything you do.
• Have experience working at an international company (nice to have). 

How you'll help us achieve it

We’re looking for a Corporate Merchant Field Officer who will be responsible for assessing the merchant network periodically and identifying execution issues and risks in order to help improve the quality of our service and the level of reliability of our merchant network.

In this role, you'll;

• Make daily field visits to ensure that the corporate network is working properly.
• Monitor the activity of merchants and make sure they are transacting.
• Check the conformity of Wave branding, materials or operations. 
• Visits and analyze corporate merchants as a Wave customer.
• Inspects the merchant environment to detect possible concerns and areas for improvement.
• Performs transactions as a regular customer and asks specific questions to assess service quality and compliance.
• Analyze and report merchants’ behavior and answers.
• Develops the report (questionnaire) with the full experience of each merchant visited.
• Follow up on field activation and promotion activities and gather data as per the provided template.
• Analyze the corporate teams' adherence to processes and policies through random calls.
• Executes other internal audit admin tasks as may be assigned.
• Training of corporate or raise their awareness of processes, business app or best practices.
• Check and monitor compliance with commitments (service quality, deadlines, equipment, etc.).
• Be able to support for corporate deployment, corporate setup. 

Requirements

• At least 2 years of experience in field roles, assessing service quality or conducting surveys/data collection
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Good written communication.
• Great attention to detail.
• Outstanding memorization abilities.
• Well-organized and flexible.
• Ability to conduct duties discreetly and impartially.
• Good training skills.  
• Good knowledge of google forms, sheet etc.
• Fluency in French. English will be a plus. 

Key details

• Location: You'll work from our office in CI and may travel to field locations.
• Work authorization in CI is required
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

You might be a good fit if you

• Have worked in the field - either in selling, network management, communication or distribution.
• Are result-oriented, with an engaging personality and a good ability to build trust.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Adjust quickly to changing conditions and any environment.
• Great at data gathering, reporting and analytics to draw insightful conclusions.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d'Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

The Product Relations Manager (PRM) owns the product and technical dimension of our external partner integrations. You are the bridge between our partners and our product and engineering teams, responsible for evaluating, shaping, shipping, and maintaining the integrations that power our ecosystem.

In this role, you'll;

• Relentlessly build partner relationships and drive integrations end-to-end, from scoping through development, testing, and production launch to owning every blocker until it ships.
• Evaluate prospective partners' technical readiness and provide clear go/no-go recommendations before contracts are signed.
• Lead technical scoping with partners and translate requirements into specifications engineering can build against.
• Hold partners accountable for delivery and escalate firmly when things stall.
• Monitor integration health post-launch and drive resolution when performance degrades.
• Identify opportunities to expand or deepen existing partnerships.
• Make build-vs-buy and direct-vs-aggregator decisions grounded in data and strategic context.
• Lead cross-functional execution across Engineering, Legal, Compliance, Finance, Marketing, Support, and Partner Operations to deliver and maintain integrations.
• Use transaction data and operational metrics to inform prioritization and decision-making.
• Contribute to standardizing integration processes and playbooks across markets.

Key details

• You'll be based in our office in Côte d'Ivoire, with travel to partner offices and field locations across our markets
• This is a permanent position with mission-based deployments.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 4–7 years in product management, technical partnerships, or integration management within fintech, mobile money, digital payments, or telecommunications.
• Technical fluency: comfortable reviewing API docs (REST, SOAP, webhooks), discussing VPN setups, evaluating timeout configurations, and holding your own with engineers and partner technical teams.
• Commercial awareness: you understand how integrations drive transaction volume, revenue, and user value  and can evaluate whether one is worth building.
• Experience managing complex, multi-stakeholder integrations involving banks, telcos, utility companies, or government agencies.
• Strong relationship management and negotiation skills ,you can push back on partners, escalate when needed, and keep the relationship intact.
• Excellent communication in both French and English (written and spoken).
• Data-driven decision-making: you use metrics to inform priorities, not just instinct.
• Bachelor's degree in IT, Computer Science, Engineering, Business, Economics, or a related field.

You might be a good fit if you

• Find stalled integrations frustrating but your instinct is to diagnose the bottleneck and push through, not wait.
• Can switch between reviewing API documentation in the morning and running a partner marketing alignment call in the afternoon.
• Think about integrations in terms of user impact and transaction volume, not just technical completion.
• Are comfortable pushing back on partner executives when their requests don't align with sound product architecture.
• Navigate both French-speaking and English-speaking partner environments with confidence.
• Care about financial inclusion and building products for underserved populations.

How you'll help us achieve it

Our organization is growing quickly, creating demanding roles with ample room for professional and personal growth. We have launched several business products and are looking to scale up acquisitions for these products. We're looking for a Sales Group Lead who's resourceful, organized, and proactive about getting things done. You'll be responsible for building and implementing a sales strategy and managing our Sales Representatives team in Côte d’Ivoire.

In this role, you'll;

• Be responsible for bringing on and managing relationships with key organizations for Wave business products, including APIs, bulk payment, cash collection, and merchant payments.
• Manage a team of sales representatives responsible for growing the portfolio of organizations using Wave's business products.
• Be revenue-focused on how we can cross-sell products to our clients, evangelize the products, and be personally involved in acquiring businesses.
• Own plans and strategies for acquiring businesses and achieving the company's sales targets.
• Document and share progress on the sales pipeline to support organizational planning, financial forecasting, budgeting, and strategic planning.
• Establish the inbound lead requirements needed to meet your sales objectives.
• Establish and foster partnerships and relationships with key customers both externally and internally.
• Build a process and funnel for prospecting, negotiation, onboarding, activation, and expansion (or something that can resume the sales value chain?)
• Work collaboratively across teams - including Compliance, Engineering, Product, and Marketing

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire.
• Work authorization in Côte d'Ivoire.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• Fluent in English & French.
• A degree in Sales, Marketing, or any related field.
• Previous experience in sales/business development.
• 7+ years of experience in sales, especially in mobile money/financial services.
• Worked in the field force with a proven track record in building segmentation and targeting.
• Successfully managed a sales team with experience in sales coverage models and quota setting.
• Demonstrated analytical abilities and problem-solving skills.
• Industry experience and use of a CRM

You might be a good fit if you

• Have developed functional systems to drive your work independently.
• Have a great network and business contacts.
• Have strong financial acumen.
• Are metrics/results-driven
• Are Tenacious
• Have previous sales experience for B2B products.
• Have good management experience.
• Are strong at building relationships
• Experience driving partnerships with companies in the primary and secondary economic sectors

About You and The Role

As Zipline scales its operations across Africa, the ability to run a predictable, efficient, and scalable supply chain is critical to our success. We are looking for a Logistics & Supply Chain Analyst based in Côte d'Ivoire who will own core logistics and inventory operations while also building the systems and processes needed to support long-term scale.

This role is designed to elevate performance, bringing stronger ownership, better visibility, tighter cost control, and more strategic thinking to how Zipline manages shipments, inventory, and warehousing. Beyond day-to-day execution, you’ll be responsible for introducing structure, improving data visibility, driving continuous improvement initiatives, and supporting better decision-making across the supply chain.

The ideal candidate is a hands-on operator with strong analytical instincts, a solutions-oriented mindset, and a desire to work cross-functionally to create impact in fast-moving environments.

What You’ll Do

Shipments Management

• Own end-to-end coordination of inbound shipments (air and ocean) from origin to final delivery.
• Drive strong in-country shipment planning, routing, and consolidation strategies to optimize cost, speed, and reliability.
• Partner closely with freight forwarders and carriers to ensure consistent performance and continuous improvement.
• Analyze shipment performance across cost, routing, and timelines to identify optimization opportunities.

Customs Clearance & Compliance

• Oversee end-to-end customs clearance processes in coordination  with brokers and authorities.
• Manage customs exemption processes, ensuring all eligible imports are properly captured and utilized.
• Maintain strong relationships with customs authorities to enable fast, compliant, and predictable clearance.
• Ensure all import/export licenses, authorizations, and regulatory requirements are maintained and renewed.

Inventory Management

• Own inventory accuracy, visibility, and control across all storage locations.
• Monitor stock levels, consumption trends, and replenishment needs to maintain optimal inventory health.
• Lead cycle counts, audits, and reconciliation processes to ensure high data integrity.
• Partner with planning and operations teams to improve demand visibility and reduce variability.

Warehouse Management

• Support the set up and optimization of the warehouse operations, including layout, storage efficiency, and material flow.
• Ensure warehouses operate with strong controls, organization, and safety standards.
• Track and improve key performance metrics such as inventory accuracy, stock turns, and space utilization.
• Drive process improvements to ensure warehouse operations scale effectively.

Vendor Management & Cost Optimization

• Manage relationships with logistics partners (freight forwarders, brokers, transporters).
• Oversee inland transport planning and execution from port to operational sites.
• Track vendor performance across cost, service, and reliability, and drive accountability.
• Analyze logistics costs (freight, duties, clearance, transport, warehousing) and improve cost efficiency.
• Build strong visibility on landed costs and support data-driven decision-making across the supply chain.

What You’ll Bring

• 5+ years of experience in logistics, supply chain, or operations.
• Strong experience across shipments, customs clearance, inventory, and warehousing.
• Experience managing logistics vendors and partners in complex environments.
• Strong analytical skills, with the ability to translate data into actionable insights.
• Ability to operate effectively in fast-paced, evolving environments.
• Strong communication and stakeholder management skills.
• Fluency in English and French is required.
• High ownership, attention to detail, and a proactive, problem-solving mindset.

What Else You Need to Know

This role is based in Côte d'Ivoire and works closely with regional and global teams.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!