Your responsibilities as a Global Operations Associate include, but are not limited to, the following:

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior 
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)

Prerequisites:

• BA/BS Degree or completed professional training as forwarding agent
• 1-2+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus)
• Fluent in Italian and English (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management, be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

What else: 

• You will work in a beautiful office in the city center of Milan with modern office equipment and a first class connection to the public transport system of Milan
• You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
• We invest in your personal and professional development by offering you internal and external trainings
• During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day

What's in it for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunch compensation
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child

#LI-onsite

As a Windows Low Level Engineer - Endpoint security, you will design and develop advanced security features for SentinelOne’s Windows endpoint protection platform, operating across both user-mode and kernel-mode environments. You will build and optimize mission-critical components including anti-tampering protections, network sensors, and agent infrastructure while solving complex performance and stability challenges at massive scale. By researching Windows internals and debugging deep system issues, you will collaborate with distributed engineering teams to deliver high-impact security capabilities protecting millions of devices worldwide.

We are seeking a highly skilled and experienced Software Engineer with a strong background in low-level C++ programming and a deep understanding of Windows OS, to help us in developing our Endpoint Protection product, the core part of our business, and to join one of our Platform group teams. (We're currently growing multiple teams and are open to new colleagues with a wide variety of backgrounds within Windows development!).

The Platform group teams are in charge of some of our most complex low-level areas, such as:

• Windows agent’s Anti-Tampering (self-protection from malware attempting to harm the agent), network sensors, device control, and other kernel-side features involving both research and development,
• usermode security & agent infrastructures - e.g. installers, logging, services such as communication layer & interfaces for our Windows agent, for improving the quality, performance & stability of the agent and making the user experience smoother.

By joining our group, you will collaborate with talented engineers who are leading a feature through the whole development lifecycle. Your work will have an impact on millions of endpoints in one of the mainstream areas of the EPP/EDR agent of SentinelOne - a product recognized 5x-in-a-row as Gartner MQ Leader, scoring highly in many MITRE Att&ck assessments, valued by users in Gartner Peer Insights and more.

What will you do?

• As a new member of one of our distributed development teams, you will work in both user-mode & kernel-mode, and deal with a large variety of fields.
• You will have the chance to design, develop primarily in modern C++ (23), test and debug the most complicated real-world problems (often unseen before). In order to successfully deal with this challenge, you will continuously enrich your knowledge and experience with Windows OS internals & Kernel, Endpoint Protection, and Endpoint Detection & Response eco-system.
• Our teams design and execute significant new features, as well as rewrite and reimplement the existing ones from scratch. You will also deal with extraordinary performance & optimization challenges, given the scale of our cybersecurity SW (handling hundreds of billions of events every day).
• Your work will influence the security of tens of millions of Windows devices, that we protect at enterprise & government customers across the globe (incl. 4 of Fortune 10 and hundreds of Global 2000).
• You’ll also be encouraged to share knowledge within both Platform teams and the broader Windows group.

What skills & knowledge should you bring?

• Multiple years of experience as a software engineer in the area of lowlevel programming using modern C++ (or using C and a willingness to learn modern C++)
• Hands-on experience and in-depth understanding of Windows OS design & internals, Windows low-level development, with debugging of Windows applications and familiarity with related standard debugging and profiling tools
• Previous experience working on a production-grade product with a wide-scale deployment
• Great communication skills and the ability to work both independently and with peers from different time zones, problem-solving and out-of-the-box thinking
• Attention to detail and high coding standards
• An advantage: experience with Windows Kernel and Windows Drivers development, experience in security-oriented development, with reversing or malware analysis

Why us?

Because you will work on real-world problems with risks of millions of dollars (protecting against Ransomware and other threats) and make an impact by preventing our customers from appearing in global news after being attacked. You will be joining a technologically cutting-edge project and will be able to influence the architecture, design, and building of our core platform. You will meet extraordinary challenges and work with the very BEST in the industry.

On top of that we offer you

• Flexible working hours, this is a 100% remote role based within Italy; we provide optional membership in major coworking chains
• Currently for this role in Italy we are able to consider only candidates that are already eligible to work in the EU at the time of applying
• Optionally for those willing to relocate to the Czech Republic relocation assistance is available for any candidates that are already eligible to work in the EU at the time of applying

• Generous employee stock plan in the form of RSUs (restricted stock units) grant not options; 4 years vesting with 1 year cliff and then quarterly, stock refresh yearly
• Yearly bonus depending on the performance of the company, paid out in 2 installments
• Quadro benefits - Private Medical, Life Insurance, Accident Insurance, Study funds and Healthcare benefits
• Flexible time off (up to 30 paid days off per annum!)
• Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) & Grandparent Leave
• Volunteering paid day off & Additional paid Company holidays off (e.g. 4 days in 2022)
• Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
• Udemy Business platform for Hard/Soft skills Training, internal mentoring 'MentorOne' & Support for your further educational activities/trainings
• Above-standard referral bonus

& Additional country-specific benefits to Italy