As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Enterprise Sales Engineer

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• You have business-level fluency, both in verbal and written communication, in Bahasa Indonesia as you will be working with customers speaking this language and you are comfortable in English as this is our company's day to day communication language.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As the Enterprise Sales Director for Indonesia, you will be responsible for driving the sales strategy and execution for Datadog’s exciting growth objectives for the region. 

You will be required to recruit, develop, manage and mentor a team of highly successful Enterprise Account Executives who are responsible for driving new business through the full sales cycle as well as expanding the existing installed base. 

What You’ll Do:

• Manage, hire, train and ramp a team of Enterprise Sales Executives responsible for new and expansion bookings
• Achieve annual Enterprise bookings quota with monthly and quarterly targets
• Develop and manage Enterprise Sales Executives on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
• Coach Sales Executives through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
• Shape the direction of the go-to market strategy and execution for your region
• Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region
• Conduct weekly forecast meetings
• Support direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required

Who You Are:

• Experienced in building and managing a high performing Enterprise Sales team for a B2B technology company in Indonesia 
• A strong relationship builder with 10 years of overall Enterprise sales experience + 3 years of Enterprise Leadership experience, working with Enterprise sized organisations (5000+ employees) in the Indonesia market 
• Strong knowledge of modern IT technologies, processes, and personas: e.g Cloud, microservices, devops, SaaS, containerisation, SRE
• Confident in managing complex sales processes with multiple stakeholders and negotiations with pricing based on business value, legal and procurement
• Knowledgeable in selling to C-level executives within the technology sector
• Experienced in managing and coaching sales teams to meet and exceed their sales quotas
• Passionate about developing others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Adoption, Pet adoption, fertility, childcare reimbursements 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About DKatalis

DKatalis is a financial technology company with multiple offices in the APAC region. In our quest to build a better financial world, one of our key goals is to create an ecosystem linked financial services business.

DKatalis is built and backed by experienced and successful entrepreneurs, bankers, and investors in Singapore and Indonesia who have more than 30 years of financial domain experience and are from top-tier schools like Stanford, Cambridge London Business School, JNU with more than 30 years of building financial services/banking experience from Bank BTPN, Danamon, Citibank, McKinsey & Co, Northstar, Farallon Capital, and HSBC.

We’re looking for a Senior Cloud Infrastructure Engineer to join our team and help build a stable and scale our infrastructure on Google Cloud Platform. If you’re looking to be a part of a team who tackle real-world problems, DKatalis might just be the place for you! Work alongside world-class talents and join us as we use technology to make a change in the financial world.

Cloud Infrastructure at DKatalis:

The Cloud Infrastructure Team at Dakalis is a cross cutting engineering team with a mission to grow, support and deliver an agile, secure and scalable cloud infrastructure that powers Bank Jago’s digital banking platform.

Embracing and adopting modern Cloud Native and Infrastructure as Code as fore front practices, scale up the management and simplification of a complex cloud infrastructure with the goal of scaling a platform that is experiencing rapid growth in the millions of transactions and customers.

Technologies We Use:

• Cloud Infra: Google Cloud, Kubernetes, Docker
• Devops: Gitlab, Terraform, Ansible, Sonarqube, Sonatype Nexus, Vault
• Datastore and Service Bus: Redis, Mongo, Kafka
• Monitoring: Dynatrace, Prometheus, Grafana, OpenSearch, GCP Monitoring, Pagerduty

Role and Responsibilities:

• Possess deep knowledge and understanding of Kubernetes and Cloud infrastructure platforms such as GCP and AWS
• 5+ years of experience managing technical projects within infrastructure and cloud domains.
• Experience automating infrastructure provisioning, using continuous integration/delivery tools
• Experience in application containerization and deploying container orchestration technologies such as Google Kubernetes Engine (GKE).
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• You have a strong systems experience and have an analytical approach to identifying problem components based on data points. 
• Be passionate about security compliance, zero downtime infrastructure and highly scalable environments
• Be willing to coach, mentor and grow a team of talented cloud infrastructure engineers
• Have good communication skills and be comfortable working with product owners and domain experts to understand requirements
• Oversee end-to-end Platform architecture and roadmap focused on best-practice approaches to design, security, testing, and performance
• Comfortable working cross-functionally to ensure success of the infrastructure and operations. You will be closely collaborating with other engineering and product teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.
• Lead in-depth technical and data analysis to gauge service trends and drive improvements.
• You are comfortable with on-call responsibility and are able to manage a crisis working with the broader team, communicating progress and challenges during the crisis.
• Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future.

Requirements:

• You are either a Sysadmin or Infrastructure engineer ideally strong in Linux systems, networking, monitoring and automation; preferably have experience working on distributed systems at scale.
• At least 5 years of hands-on-experience in architecting, designing, developing and implementing cloud solutions on Google Cloud Platform (GCE, GKE, GAE, GCS, Cloud SQL, VPC, Resource Manager, StackDriver, Cloud CDN, Cloud IAM)
• Scripting - Terraform, Bash, Shell, Python (bonus)
• Configuration Management - Chef, Puppet, Ansible etc
• Experience with - Docker, Kubernetes, Gitlab, ELK
• Exposure to relational, no-sql databases and caching solutions - Mongodb, Redis
• Degree in Computer Science, Engineering, or equivalent experience.
• Capable of working in a complex, fast paced environment and ability to maintain calm during stressful situations

Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.

With 1,800+ consultants, data scientists, and engineers across 23 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. Our Romandie office (Geneva/Lausanne) is at the heart of Artefact’s growth, advising clients on their most pressing strategic challenges — from AI strategy and governance to digital transformation roadmaps and new business model design.

What you will be doing?

About the Role

The Site Reliability Engineering (SRE) team architects, builds, and maintains the rock-solid infrastructure that applications rely on. We work closely with development teams to ensure scalability, reliability, and efficiency. This collaboration empowers us to deliver exceptional customer experiences while enabling developers to focus on building great features.

What You Will Do

• Deploy, automate, maintain, and manage various cloud-based and on-premises production systems.
• Understanding the high-level overview of our architecture, and possessing the ability to systematically document new and existing requirements to ensure a smooth project delivery without miscommunication.
• Work closely with the Information security and infrastructure team in ensuring that we are adopting security best practices.
• Ensuring the availability, performance, scalability, and security of productions systems.
• Troubleshoot and resolve system issues across platform and application domains.
• Suggest architectural improvements and recommend process optimizations.
• Evaluate new technologies to enhance the infrastructure stack.
• Ensuring system security policies are properly remediated.
• Drive and implement automated provisioning and scaling of servers, along with testing and compliance checks using automation tools.
• Handle operational tasks, including on-call duties, alerts, and incident management.

What We Are Looking For

• At least 2 years of engineering experience.
• Bachelor’s or Master’s degree in a relevant field (e.g., IT, Computer Science) or a proven track record in DevOps.
• A strong willingness to continuously upgrade skills and stay up-to-date with the latest DevOps trends.
• Experience with cloud-native tools (e.g., Kubernetes, Docker, Nginx, OpenTelemetry) is a plus.
• Experience managing cloud servers (AWS, GCP).
• A desire to transition into engineering management is a valued addition.
• Experience with on-premises physical servers, databases, and storage solutions (MySQL, PostgreSQL, Redis) is a plus, as well as familiarity with Infrastructure as Code (IaC) tools (Terraform, Pulumi).