Join the Bloomreach GIST (Global Information Security & Technology) team as an Associate Security Analyst and help protect our e-commerce environment from threats, vulnerabilities, and sophisticated attackers. Your work will have a significant impact on numerous customers across various e-commerce verticals and hundreds of millions of online users. As a core member of our globally distributed 24/7 Security Operations Team, you can work full-time from our India offices or from home.

Your job will be (but not limited to)

● To Monitor, analyze & interpret security/system/application/infrastructure logs for events, configuration irregularities & potential incidents
● To leverage security tools, custom built dashboards and/or proactive identification approaches to detect anomalous activities
● Monitoring Cloud infrastructure for security-related events
● Monitoring threat/vulnerability landscape and security advisories, coordinate and escalate as appropriate
●To work with application security teams, product specialists, GRC, legal teams on active incidents and/or investigations
● To participate in a major incident call, document incident report summaries
● To document, follow and execute standard operating procedures (SOPs)
● Documenting/Managing/maintaining & following use cases, playbooks and/or knowledge base articles
● To work on incidents, requests related to security
● Owning responsibilities within a shift with a positive mindset towards growth & upskilling

Professional experience, skills & requirements

● 2+ years of hands on experience as part of a 24*7 Security Operations team OR a starter with equivalent degree/specialization in the area of Cyber Security with a proven project dealing in the new age landscape (SaaS platform Security, SecOps, API/Container Security, Threat Intel/Hunting, Vulnerability Management).
● Hands on experience or deep knowledge on usage of SIEM, SOAR, EDR ( modules like TI, VM, DLP)
● Exposure or experience in using any of CSPM tools (SentinelOne, Falcon Horizon, Wiz,Sysdig,Prisma cloud,MS Defender)
● Exposure or experience in assessing, interpreting & managing vulnerabilities using relevant tools.
● Knowledge of either AWS or GCP is must
● Should possess positive attitude to participate, own & drive tasks for POCs for various tools
● Understanding of risk framework
● Ability to assess emerging trends & threats in cyber security space
● Should possess good analytical, problem-solving, and interpersonal skills. Should be able to apply & provide logical reasoning
● Knowledge of NIST framework, OSINT standards, MITRE ATT&CK framework & cybersecurity incident lifecycle is an advantage. Beginner level of understanding is mandatory
● Mandatory to work in a 24/7 rotation shift & weekends
● Possess excellent command on communication in English being a good listener, speaker & reader 

Your success story will be:

In the first 30 days you will

● Understand the roles & responsibilities of SOC team, in-scope vs out of scope tasks
● Read & understand SOPs, Policies & working procedures of the team
● Shadow peers in day to day work, overlook tickets, alerts, incidents, understand the current state of ongoing projects/enhancements etc

In the next 30 days you will (60 days from start)

● Start owning incidents, tasks as independent contributor with a peer shadowing you
● Participate in incident related calls, cross team/department meetings
● Handle SIEM/SOAR/EDR events

In the next 30 days you will(90 days from start)

● You will start documenting or tweaking existing SOPs, process document
● You will bear responsibilities of representing team in forums/meetings/discussions
● You will start managing shift alone when needed
● You will adapt yourself to service improvement mindset and contribute to overall success of the team

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies Alo’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Key Responsibilities

• Edit a wide range of videos: testimonials, brand films, social content, product explainers, event recap videos, and internal communication pieces.
• Cut, refine, colour-grade, sound-mix, and add motion graphics to deliver professional-quality output.
• Work with the creative lead to understand briefs, recommend creative approaches, and maintain brand consistency.
• Organise footage, maintain project files, and manage efficient workflows.
• Adapt edits to multiple formats and aspect ratios (16:9, 9:16, 1:1) for different platforms.
• Bring strong storytelling instincts and the ability to elevate an edit beyond the brief.

Must-Have Skills

• Strong storytelling sense — pacing, rhythm, emotion, music sync.
• Excellent visual taste and attention to detail.
• Ability to work fast without compromising quality.
• Experience editing for brand and corporate content.
• Good sense of sound design and music selection.
• Ability to take feedback positively and iterate quickly.
• Strong organizational and file-management discipline.

Software Expertise

• Adobe Premiere Pro (mandatory)
• After Effects (for basic motion graphics, titles, lower-thirds, transitions)
• Photoshop (for quick graphic tweaks when needed)
• Familiarity with audio tools (Audition or basic sound plugins)

As a Technical Consultant (TC), you lead the technical delivery of Bloomreach Product Discovery implementations for EMEA and APAC enterprise commerce customers. You act as the primary technical point of contact during onboarding and complex enhancement projects, designing and guiding integrations across product feed, tracking, APIs, and dashboard configuration to ensure a successful go-live and measurable business value. You will remotely support customers primarily across Europe, and where needed APAC, collaborating effectively across time zones.

You’ll work closely with Solutions Architects, Service Delivery Managers, Technical and Business Consultants, Product Engineering, and client development teams to translate business requirements into scalable technical solutions and deliver high-quality implementations on time and within scope.

Key responsibilities

Client integration & solution delivery

• Own the technical implementation of Bloomreach Discovery from kickoff to post–go-live transition for assigned projects.
• Collaborate with pre‑sales Solution Architects to understand committed scope and confirm the features and use cases that must be implemented on the customer’s site as part of handover.
• Product feed integration:
• Consult clients on how to model and generate their product catalogs for Discovery.
• Work with internal tools/teams to ensure feed data is correctly ingested, validated, and optimized in the Bloomreach platform.
• Pixel / tracking integration:
• Advise on implementing the Bloomreach pixel / Web SDK for behavioral tracking and events (search, browse, cart, purchase, etc.).
• Coordinate with internal engineering/analytics teams to validate that tracking data is received and mapped correctly.
• API integration:
• Guide client developers on using Bloomreach Discovery APIs (search, category, recommendations, autocomplete) to power storefront experiences.
• Provide reference implementations and patterns to address customer-specific use cases (e.g., multi‑site, multi‑language, complex merchandising logic).
• Dashboard & merchandising enablement:
• Configure and sanity-check account settings and integrations in the Discovery admin tools.
• Consult customers on how to use merchandising rules, boosting, and other tools to meet business goals.

Quality assurance, go‑live, and transition

• Maintain a Go‑Live Health Checklist covering feed, tracking, APIs, search relevance, and dashboard configuration, and ensure all critical items are signed off before launch.
• Support go‑live cutover, monitoring performance and key events, and coordinating with internal teams to resolve any launch‑critical issues.
• After a defined hyper‑care period, transition the account to Support / Customer Success, ensuring that known issues, configuration, and project documentation are clearly handed over.

Collaboration & internal improvements

• Work with Service Delivery Managers and Project Managers to keep projects on track, proactively highlighting risks, dependencies, and scope challenges.
• Liaise with Support to investigate and resolve complex technical issues on existing Discovery accounts when TC expertise is required.
• Identify gaps in customer-facing and internal documentation, and contribute updates, runbooks, and examples to improve repeatability and quality of future projects.
• Partner with Product and Engineering to:
• Validate new features in pilot implementations.
• Provide structured feedback from the field.
• Review Product Requirements and technical designs where TC input is needed.

Required skills & experience

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Technical background:
  • JavaScript (browser and integration patterns), HTML, CSS.
  • HTTP/REST APIs, JSON, authentication patterns.
• 3+ years in a technical services, solutions engineering, implementation consulting, or similar role in a SaaS / e‑commerce / martech environment (P2 level).
• Strong hands‑on experience with web technologies:
• Solid understanding of e‑commerce platforms (e.g., Salesforce Commerce Cloud, Shopify, commercetools, Adobe/Magento, SAP Commerce) and how they integrate with third‑party services.
• Experience with search / recommendation / personalization technologies (e.g., Solr, Elasticsearch, SaaS product discovery platforms) is strongly preferred.
• Comfortable working with logs, developer tools, and data to debug feed, tracking, and API issues.
• We also welcome candidates from a business consulting background who have strong technical skills and are looking to move into a more technical consulting role; a strong consulting mindset is as important as deep technical expertise in this position.
• Implementation & delivery skills:
• Proven ability to own integration workstreams, from requirements clarification through to production deployment and QA.
• Experience reading and interpreting technical specifications, data contracts, and tracking documents.
• Familiarity with agile delivery practices and risk/issue management.
• Communication & consulting:
• Fluent English speaker with excellent written and verbal communication skills; able to explain complex technical concepts clearly to both technical and non‑technical stakeholders.
• Strong client‑facing presence, able to lead technical discussions, manage expectations, and push back constructively when necessary.
• Proven consulting mindset: able to uncover underlying business objectives, challenge assumptions, and translate them into pragmatic technical solutions.
• Comfort facilitating workshops, technical deep‑dives, and handover sessions with client and internal teams.

Nice to have

• Experience with Bloomreach Discovery or similar SaaS product discovery platforms.
• Exposure to real‑time personalization, segmentation, or CDP integrations (e.g., using customer segments from another system into Discovery).
• Knowledge of tag managers (e.g., Google Tag Manager, Tealium) and instrumentation of tracking across multi‑site setups.
• Experience in retail, fashion, or multi‑brand commerce environments.

Success measures

Success in this role will be measured by:

• On‑time, in‑scope go‑lives for Discovery implementations.
• Data quality and integration health (feeds, tracking, APIs) at and after launch.
• Customer satisfaction with technical delivery and handover.
• Contribution to internal tooling, documentation, and best practices that shorten time‑to‑value and increase implementation quality over time.

Bloomreach is solving one of the digital world’s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Backend Software Engineer to join our Search Quality team, responsible for hosting and serving thousands of indexes at the scale of tens of thousands of queries per second. In this role, you’ll work with a passionate, versatile, and collaborative team, improving system scalability by utilizing cloud technologies. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted digital experience platform.

About the Team: AI Search

The AI Search team is at the heart of transforming how customers interact with digital storefronts. We build an intelligent, scalable search engine that integrates advanced machine learning and natural language understanding into real-time systems. Our work directly impacts revenue and user experience across hundreds of enterprise e-commerce sites.

What You'll Do

As a Software Engineer II, you will play a critical role in developing our next-generation AI-powered search platform. You will:

• Design, develop, and maintain backend services and distributed systems powering search at scale.
  
  
• Collaborate with applied scientists and ML engineers to bring research prototypes into production.
  
  
• Work across the full stack of our AI Search architecture, from ingest and indexing to query-time ranking and retrieval.
  
  
• Integrate big data and real-time streaming systems (e.g., Kafka, Spark) to process and learn from user behavior at scale.
  
  
• Optimize for low-latency and high-availability performance across hundreds of millions of queries per day.
  
  
• Operate in a fast-paced, collaborative environment, where your work will directly influence customer success.
  
  

Qualifications

Must-Have:

• BS/MS in Computer Science or a related field.
  
  
• 2+ years of professional software engineering experience building backend systems using Java or Python.
  
  
• Strong grasp of computer science fundamentals including algorithms, data structures, and distributed systems.
  
  
• Experience working with cloud environments (AWS or GCP) and containerized deployments (e.g., Docker, Kubernetes).
  
  
• Proven experience with distributed systems, microservices architecture, and large-scale data pipelines.
  
  
• Experience with big data technologies such as Hadoop, Spark, Kafka, and data lakes.
  
  
• Strong analytical and debugging skills; passion for clean code and sustainable software practices.
  
  
• Interest in or exposure to machine learning technologies in real-world applications.
  
  

Nice-to-Have:

• Experience with search engines such as Apache Solr, Lucene, or Elasticsearch.
  
  
• Familiarity with vector search, embeddings, or retrieval-augmented generation (RAG).
  
  
• Contributions to open-source projects or ML infrastructure.
  
  
• Experience with metrics-driven development and A/B testing frameworks.

Bloomreach is seeking a seasoned Staff Machine Learning Engineer to own the design and implementation of cutting-edge AI and GenAI driven algorithmic components for search, recommendation and behavioral insights that are used to personalize digital experiences for our customers. Our centralized data science team spanned across multiple geographies, is responsible for the data science modules that power all the products of the company, including Search Relevance, Recommendation, User Personalization, User Segmentations, Content Intelligence and Conversational Commerce. We invent and apply machine learning, data mining, and information retrieval algorithms to understand, identify, and improve web content discovery. We have built industry leading algorithms in search and recommendations for the commerce space that serve the most relevant experiences using Artificial Intelligence with the goal-building AI driven experiences beyond commerce.

Your Responsibilities:

• Design, develop, and enhance ML/AI models which mainly power Search and Recommendation.
• Process historical data, search queries, product catalog, and images to extract hidden relations and features.
• Conduct research to explore ongoing cutting-edge ML techniques (especially deep learning) and conduct a quick POC.
• Work closely with Data Engineers and Senior Data Scientists to integrate and scale ML components to a production-level that can handle terabytes of data.
• Continuously learn and stay up to date with the current state-of-the-art techniques by reading research papers and attending AI/ML conferences.
• Own deep data analysis and A/B test debugging, proactively identifying root causes, assessing impact, and providing clear, data-driven direction on next steps (e.g., what to fix and how to adjust experiment design).

Qualifications:

• BS/MS degree in Computer Science or a related discipline with a strong mathematical foundation and excellent programming skills (primarily Python)
• 8+ years experience building ML-driven fast and scalable ML/analytical algorithms in a corporate/startup environment.
• Strong awareness and understanding of recent trends in Generative AI and LLMs. Experience in working with GenAI stack will be treated as strong credentials.
• Strong understanding of various machine learning and natural language processing technologies, such as classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
• Excellent exploratory data analysis skills with the ability to slice and dice data at scale using SQL in Redshift/BigQuery.
• Good problem solving and analytical skills. Ability to learn and adapt to newer ML technologies.
• Exposure to deep learning stack (PyTorch/Keras/TensorFlow) and techniques (Representation/Transfer Learning, RNN/LSTM, Transformers).
• Experience working with Big Data in a cloud based production environment (AWS/GCP/Azure).
• Effective communication skill in English, both verbally and in written form.

The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. 

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. Then you spend a few undisturbed hours “in the flow,” working on changes to the user management APIs to support a UX improvement that a designer suggested yesterday. Soon, all your new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you send a link to a frontend engineer who is collaborating with our team.

After lunch, you join your team for a quick standup via Zoom to discuss current work and the plan for the next few days. A teammate offers to review your new code. It has some complex behavior, so you walk through it together and make a few improvements.

The frontend engineer confirms over Slack that your API changes provide what they need. You merge it, which automatically retests and deploys to a staging environment. The UI changes and a few more integration tests from the QA team will be merged in a day or two. Your improvement will be in production in a few weeks.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a quick chat with a product manager about another idea….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (3+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

Role Overview

We are looking for a Senior Technical Program Manager to lead complex, cross-functional initiatives that are critical to our product and business strategy. In this role, you will partner with Product and Engineering leadership to translate strategic goals into executable programs with clear outcomes, predictable delivery, and high quality.

You will drive alignment across multiple teams, establish effective execution frameworks, and ensure transparency through meaningful status reporting, risk management, and dependency coordination across company-wide stakeholders. Beyond delivery, you will contribute to improving how we plan, govern, and execute programs at scale, raising the bar for operational excellence across the organization.

Key Responsibilities:

Program Leadership & Cross-Functional Execution

• Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes.
• Translate strategy into executable program plans, including milestones, timelines, and delivery cadences.
• Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution.
• Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed.

Governance & Delivery Cadence Ownership

• Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum.
• Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required.
• Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through.
• Ensure consistent, accurate, and leadership-relevant program reporting and communication.
• Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes.
• Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement.

Personal Attributes:

• Self-starter with strong ownership and accountability for outcomes, as well as a bias toward action and closure.
• Structured and analytical thinker who brings clarity to complexity, especially when faced with ambiguity.
• Strong stakeholder management skills with the ability to influence without authority across senior audiences.
• Excellent communicator who can adapt messaging across technical and non-technical groups.
• Strong critical thinking, especially in proactively identifying risks and inefficiencies, and pragmatic in driving mitigation and resolution.
• Highly organized and detail-oriented, with the ability to manage multiple parallel workstreams.
• Collaborative and trust-building partner across functions, able to align teams around shared goals.
• Calm under pressure, with a consistent focus on delivery discipline and problem-solving.
• Able to regularly collaborate in person with cross-functional teams in our Bangalore office and effectively manage live collaboration to drive successful program outcomes.

Professional Experience:

• 5+ years of experience in Technical Program Management, Program Management, or related roles in a technology-driven environment.
• Demonstrated success in leading complex, cross-functional programs to deliver cloud software by involving multiple teams, dependencies, and stakeholder groups.
• Strong understanding of software development lifecycles and modern product development practices.
• Experience partnering with Engineering Owners/Leads and Product Managers to deliver customer-impacting outcomes.
• Proven experience with risk, dependency, and issue management, including structured escalation and resolution practices.
• Experience preparing clear, executive-friendly program reporting and facilitating decision-making.
• Proficiency with delivery and collaboration tools such as Jira, and Confluence (or equivalent).
• Experience in SaaS, Enterprise Software and/or high-growth engineering environments 
• Software Development or Technical Product experience is a strong advantage.

What challenge awaits you?

We are seeking a L1 support engineer  for the Bloomreach content support team! We are building a dedicated team for the Content Paas module of the Bloomreach Experience (BRX), a product that has 150+ customers worldwide.

Become a part of our Support Team, and work out of our About Bloomreach Content

Bloomreach Content is a headless and headful enterprise CMS used by some of the world's largest organizations. It’s highly customizable and designed to empower teams to build custom workflows and drive content at scale across multiple channels.

What will you do (Roles & Responsibilities)

Incident Management & Customer Support

• Act as Primary contact for customer reported issues work through Zendesk ticketing system
• Perform initial triage and ensure FR is met and are meaningful 

Monitoring 

• Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
• Acknowledge and act on P1/P2 alerts and Pagerduty page 

Shift pattern ( Follow the sun model)

• Operate in rotational shifts, including Night shift to cover during NA hours , EMEA hours and weekend on call support
• Ensure proper handover between shifts with clear documentation of pending issues and key updates.
• Maintain availability and responsiveness within defined shift hours.

Communication and coordination

• Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)

Professional experience

•  knowledge of core Java coding (read & Write the code) and common Java libraries
• Able to do in depth problem solving , reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround / resolution
• Have exposure to at least one of the Java Content Management tools like Adobe Experience Manager, OpenText Team site, IBM Websphere, Documentum, etc.( nice to have) 

• Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards.
• Exp in Java framework like Spring
• Front end Technologies ( Angular / React)

Nice to have

• You are familiar with service-oriented architecture, cloud technologies, and Docker ( Container technologies)

Role and Responsibilities:

• Escalate unresolved issues to L2/L3 teams with clear documentation and logs.
• Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift)
• Monitor system health and alerts using relevant monitoring tools.
• Maintain detailed record of issues, troubleshooting steps , summary and resolution in Zendesk ticketing system.
• Provide fix or suggest workarounds for customer’s custom code or a Bloomreach experience platform product defect and follow the Bug /FE process
• Provide, Work closely with Support, Infra, and Technical Consultant teams in Amsterdam and the US to serve our global customer base
• Experience with ticketing tools like Jira, Zendesk, etc.

Qualification 

• Relevant experience of 3-5 years in  technical support positions in service industry / Retail 

What is required for success in this role?

Success in this role comes from a customer-first mindset, a passion for solving real problems, 

Tech Stack & Tools

• Primary Tools: Zendesk, JIRA, Glean, Loops Copilot

Bloomreach Content Tech Stack:

• Languages: Java, TypeScript/Angular, ExtJS, AngularJS
• Frameworks: Spring, Apache Wicket, JUnit, Maven
• Databases: Apache Jackrabbit, MySQL
• Automation: Jenkins, GitLab, Cucumber, Selenium, Playwright
• Cloud/Infra: AWS, Kubernetes, Docker
• Monitoring: Humio, Honeycomb

About the Team: AI Search

The AI Search team owns Bloomreach’s core search platform, serving hundreds of millions of queries per day across enterprise customers. We build and operate highly scalable, low-latency systems that combine traditional information retrieval with modern ML-driven ranking and semantic understanding — all in production at scale.

This team sits at the intersection of systems engineering, search relevance, and applied ML, with direct impact on customer revenue and experience.

The Role:

As a Senior Staff Engineer, you will be a technical leader responsible for shaping the architecture and long-term evolution of Bloomreach’s Search platform. You will lead complex initiatives, set technical direction, and mentor engineers, while remaining deeply hands-on.

This role is ideal for someone with deep Search domain expertise, strong system design skills, and a track record of delivering and operating critical platforms at scale.

What You’ll Do

• Own and evolve core Search architecture, spanning indexing, retrieval, ranking, and query-time execution.
  
  
• Lead design and execution of large, cross-cutting search initiatives across multiple teams and services.
  
  
• Drive technical strategy for search relevance and ranking systems, balancing precision, recall, latency, and cost.
  
  
• Partner with Applied Science and ML teams to productionize ranking models and semantic retrieval techniques.
  
  
• Ensure search systems meet strict latency, availability, and scalability SLAs under real-world traffic.
  
  
• Act as a technical mentor and multiplier, raising the bar through design reviews, code reviews, and technical coaching.
  
  
• Influence roadmap and prioritization by articulating clear technical tradeoffs and long-term platform implications.
  
  
• Serve as a technical escalation point for complex production and architecture decisions.
  
  

Must-Have Qualifications

• 8–12+ years of professional software engineering experience, with deep expertise in backend and distributed systems.
  
  
• Strong, hands-on experience building large-scale Search or Information Retrieval systems.
  
  
• Deep expertise in search relevance, ranking, and query/catalog understanding.
  
  
• Proven experience designing and operating distributed, low-latency systems at scale.
  
  
• Strong coding skills in Java and/or Python, with a focus on production-quality, maintainable systems.
  
  
• Experience working in cloud environments (AWS or GCP) and modern deployment platforms.
  
  
• Ability to lead technical initiatives across teams and influence without direct authority.
  
  
• Clear, effective communicator able to explain complex technical concepts and tradeoffs.
  
  

Nice-to-Have

• Hands-on experience with Apache Solr, Lucene, or Elasticsearch.
  
  
• Experience with vector search, embeddings, or semantic retrieval.
  
  
• Familiarity with search evaluation, offline metrics, and A/B experimentation.
  
  
• Experience with big data or streaming systems (Spark, Kafka, Hadoop).
  
  
• Prior experience building enterprise-scale, customer-facing platforms.
  
  

What It’s Like to Work at Bloomreach

• A strong engineering culture that values ownership, technical excellence, and long-term thinking.
  
  
• The opportunity to lead mission-critical search systems with direct business impact.
  
  
• Collaboration with experienced engineers, scientists, and product leaders across regions.
  
  
• A role with real technical influence, not just delivery responsibility.

About the Role: 

Zenoti is seeking an experienced, highly skilled CORPORATE COUNSEL with 5-6 years of legal experience in the SaaS / technology industry, specializing in negotiating enterprise-level and procurement agreements, to support and scale our global commercial operations. This role will focus on negotiating and managing SaaS and procurement contracts, partnering closely with Procurement, Finance, and other cross-functional teams to enable business growth while managing legal risk. 
The ideal candidate brings deep experience in enterprise SaaS contracting, strong business acumen, and a collaborative mindset. 

Key Responsibilities: 

• Lead negotiation and drafting of enterprise-level Master Services Agreements (MSAs), SaaS subscription agreements, statements of work (SOWs), NDAs, purchase orders, order forms, reselling/partner agreements, and other commercial contracts. 

• Provide hands-on legal support for SaaS vendor contracts, including technology, software, and tools procured by internal team. 

•  Partner closely with Procurement and Finance to ensure risk mitigation, alignment with budgetary requirements, and seamless onboarding of vendors 

• Negotiate and advise on security exhibits, DPAs (Data Processing Agreements), SLAs, and related privacy and data protection terms. 

• Provide strategic legal advice to senior leadership on commercial transactions and business initiatives. 

• Support and structure partnership and strategic agreements to achieve the best commercial outcomes for the company. 

• Collaborate with cross-functional stakeholders including Sales, Product, Security, Finance, and Procurement. 

• Structure, negotiate, and finalize partnership, reseller, and channel agreements, ensuring commercial advantage and alignment with company strategy. 

• Help build scalable contracting processes, templates, playbooks, and negotiation guidelines to reduce time-to-contract. 

• Identify legal risks and propose pragmatic solutions aligned with company goals. 
   

Qualifications: 

• Law degree from an accredited institution, LL.M in corporate law is a plus. 

• 5-6+ years of post-qualification experience, preferably in-house at a SaaS or technology company. 

• Demonstrated experience negotiating complex enterprise technology contracts. 

• Strong understanding of SaaS business models.
• Prior experience supporting sales, procurement, and finance teams. 

Skills and Competencies 

Technical Skills 

• Expertise in commercial contracting, including complex MSAs, Professional Service Agreements, Reseller/Partner Agreements. 

• Familiarity with data privacy, security requirements, and regulatory compliance relevant to SaaS industry.  

• Strong Drafting, redlining, and risk-analysis abilities. 

Business and Soft Skills 

• Strong commercial and strategic mindset combined with integrity and a pro-active and responsible approach to the role of an in-house counsel. 

• Strong analytic skills to identify risk, evaluate associated risk mitigation actions and clearly summarize complex topics and needs. 

• Strong interpersonal skills to collaborate effectively with cross-functional teams. 

• Excellent communication skills (written and verbal). 

• Proven ability to manage multiple priorities in a fast-paced, high-growth SaaS environment. 

• Curious and investigative approach to matters, daring to ask the right questions and look into details. 

• Ability to work independently 

• Collaborative approach working closely together with stakeholders from legal, operational and management. 

• Interested in understanding our business and developing relationships with people from all levels of legal and operational teams. Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.  

• High level of professionalism and emotional intelligence 

• High degree of ownership, responsiveness, and a proactive problem-solving mindset. 

What’s the opportunity?
As part of the CX Operations team, you will be entrusted with the responsibility of enabling operational excellence for our Customer Success organization. You will work closely with CS leaders, cross-functional teams, and project owners to identify, implement, and track key initiatives that enhance customer outcomes, retention, and experience. Your work will drive the operational rhythm, improve processes, and ensure CS teams have the insights, tools, and governance they need to deliver value consistently.

What will I be doing?

• Partner with Support leaders to define operational KPIs, build frameworks to measure success, and lead reporting initiatives
• Map out key Support processes and tools, and identify areas for automation, standardization, and optimization
• Work with data and insights teams to develop Power BI dashboards that provide real-time visibility into Supp performance
• Drive the operational cadence of QBRs, customer reviews, renewals, and risk management programs
• Ensure accurate and updated documentation of Support processes, policies, and handbooks
• Identify and close gaps in process implementation across customer journey stages (onboarding, adoption, expansion, and renewal)
• Design and implement audit processes for Support programs to drive accountability and track improvement over time
• Champion cross-functional collaboration with Success, Product, and Revenue Ops teams to align on customer goals

What skills do I need?

• 10+ years in Customer Success Operations, Business Operations, or equivalent roles
• Proven experience building and scaling CS Ops frameworks, cadences, and governance models
• Strong knowledge of SaaS metrics (churn, expansion, NRR, health score) and customer journey tracking
• Certified Lean Six Sigma Green Belt (or higher)/ MBA in Operations with working knowledge of Lean Six Sigma principles
• Ability to synthesize complex data into actionable insights and influence decision-making at senior levels
• Strong program management and process improvement skills
• Ability to work independently and collaborate with global cross-functional teams

Desirable Requirements:

• Experience in a customer-facing CS or account management role
• Familiarity with Gainsight, Salesforce, Jira, or similar CS tech stack
• Experience using Power BI
• Project management experience (PMP/Agile certifications a plus)

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry
• Work with a dynamic and diverse team that values collaboration, creativity, and growth
• Opportunity to lead impactful initiatives and shape the global success of Zenoti’s Customer Success function
• Attractive compensation and benefits
• Medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork, and stress management sessions — with family access too
• Regular social activities and opportunities to give back through social work and community initiatives

What’s the opportunity?

As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems.

What will I be doing?

• Utilize data analytics and performance metrics to identify areas for improvement and track the impact of continuous improvement initiatives
• Help develop and maintain key performance indicators (KPIs) to measure success and drive data-driven decision-making
• Work with the data and insights team to translate the Business Unit’s reporting requirements onto PowerBi dashboards.
• Mapping of processes and tools to deploy solutions and measure improvements
• Identify gaps in process implementation and recommend solutions to ensure a seamless customer experience
• Process Documentation and updating existing SOPs. 

What skills do I need?

• 12+ years in Professional Services Operations or similar roles
• Ability to set strategy, creativity, and management skills to deliver on that strategy
• Certified Lean Six Sigma Green Belt (or higher)/ equivalent process improvement methodology certification/ MBA in Operations with working knowledge of Lean Six Sigma
• Ability to lead and influence others
•  Ability to work with and influence stakeholders at senior levels of the organization

Desirable Requirements:

• Compelling communication skills
• Project Management experience
• Working Knowledge of PowerBi
• Exposure to PSA tools

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives. 

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• 4 to 8 years in supporting web-based enterprise applications
• A willingness to solve problems for our customers
• A technology-centric background
• Previous advanced support experience with data-driven, web-based applications
• Strong logical, analytical and problem solving skills
• Excellent communication skills
• Work in night shifts
• Can work in a fast paced, ever changing, start-up environment

What's the opportunity?

Are you passionate about turning data into strategic insights? As a Senior Sales Analytics Lead, your work as an individual contributor will play a pivotal role in empowering our sales organization with clear, actionable insights that support strategic decisions and business growth.

This role sits within the Sales Operations team and reports to the Sales Operations Director. As the primary analytics partner for Sales leadership, you will be responsible for translating complex sales data into clear insights, executive summaries, and recommendations that inform key business decisions. You will work closely with the sales teams and senior leadership to:

• Track, analyze, and interpret sales data to identify trends, risks, and opportunities across pipeline performance and revenue outcomes.
• Translate complex data into clear and concise reports, executive summaries, and actionable recommendations.
• Design, build, and maintain key sales dashboards and reporting frameworks, ensuring accuracy, consistency, and alignment across the organization.
• Provide clear insights on pipeline health, forecast performance, and sales productivity to support data-driven decision making.
• Partner with Sales Enablement and Sales Leadership to identify opportunities to improve performance, processes, and training

As a trusted partner to sales leadership, you will be counted on to uncover insights that drive positive change and answer complex business questions through data.

The ideal candidate is comfortable operating independently, combining strong analytical skills with business acumen to translate data into practical recommendations that improve SaaS sales performance.

Requirements

What will I be doing?

• Develop and maintain dashboards, reports, and visualizations that communicate key sales performance metrics and pipeline health.
• Produce monthly and quarterly executive summaries highlighting performance trends, key insights, risks, and recommended actions.
• Identify trends, patterns, and anomalies in sales data to inform strategic decision-making and performance improvements.
• Conduct analyses to support sales initiatives, market expansion opportunities, and sales productivity improvements.
• Assist in the development and implementation of data-driven sales strategies through insight generation and performance tracking.
• Oversee key sales performance metrics and monitor pipeline health to ensure data is accurate, reliable, and actionable.
• Build and maintain reporting solutions primarily using Salesforce and Power BI, incorporating data from additional sources such as Outreach, Zuora, and internal data warehouses when required.
• Collaborate with sales, marketing, finance, enablement, and services teams to ensure consistent reporting and alignment across the business.
• Partner with Sales Enablement to identify opportunities where data insights can support coaching, training, or process improvements.

What skills do I need?

Education & Experience  

• Bachelor’s degree in Business, Statistics, Data Science, or a related field.
• 8+ years of experience in sales analytics, business intelligence, revenue operations, or a similar analytical role within a SaaS or technology organization.
• Advanced experience working with Salesforce data, including reporting and dashboards, pipeline reporting, forecasting analysis, and sales performance metrics.
• Proficiency in Power BI for building dashboards and visualizing business performance data.
• Advanced proficiency in Excel and SQL for data manipulation and analysis.
• Additional tech stack experience, such as Outreach and Zuora, is beneficial.
• Strong business acumen with a deep understanding of how sales organizations operate, measure performance and scale.
• Demonstrated experience tracking sales KPIs and delivering insights and recommendations to sales leaders, executives, and cross-functional stakeholders.
• Ability to operate independently and manage multiple reporting priorities in a fast-paced SAAS environment.

Competencies:

• Exceptional analytical skills with a strong focus on data accuracy, clarity of insight, and actionable recommendations.
• Ability to analyze large datasets, identify meaningful trends, and translate findings into clear business insights.
• Strong verbal and written communication and presentation skills with the ability to explain complex data to non-technical audiences.
• Experience presenting insights and performance summaries to leadership teams and senior stakeholders.
• Skilled at translating data into business narratives that support decision-making.

Work Ethic  

• Team player with a proactive mindset, strong initiative, and a results-oriented approach.
• Comfortable working independently and taking full ownership of analytics and reporting responsibilities for the sales organization.
• Strong sense of accountability for the quality and reliability of reporting and insights.
• Flexibility to support critical reporting periods such as month-end, quarter close, and annual planning cycles.

Hours

• 13:30 – 22:30 pm IST

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities and opportunities to give back through social work and community initiatives. 

Join Zenoti and be a part of our mission to empower wellness businesses worldwide! 

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

Who are we and What do we do? 

InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. InMobi Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies. 

What’s the InMobi family like?   

Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion.

What do we promise? 

We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission-critical for InMobi and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At InMobi, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training, and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work. 

What will you be doing?   

Microsoft and InMobi have entered into partnership, as per which, InMobi will be the preferred partner for Microsoft’s Search and Audience Inventory (Native Display, CTV and Video). Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through Search, Native, Video and Display advertising on Microsoft platforms and inventory. InMobi will be responsible for sales and development followed by end to end management of these client activities.  

We are seeking a top performing Sales Manager with online advertising/Sales experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized branding solutions by aligning to the client’s advertising needs.  

The Sales Manager for display advertising enables Microsoft to better serve strategic customers by applying customer obsession to what clients care about and need, ensuring our Microsoft story is valued and understood, and acting to build successful, long-term relationships. The Sales Manager drives both revenue and customer satisfaction.  

The Sales Manager drives new account acquisition and grows incremental revenue against a targeted list of high potential agencies through engagement. In conjunction with the Central teams and Account Managers, Sales Manager develops quality customer plans laying out revenue and customer satisfaction growth strategies. Success is measured by specific key performance indicators focused on driving product adoption, emphasizing customer experience and optimizing opportunities. In addition, the Sales Manager builds and maintains a pipeline of clients and agencies new to the Microsoft Audience Network proposition.  

What is expected out of you? 

• Healthy predictable pipeline to deliver quota expectations: Consistently create high value revenue-generating opportunities. Lead regular, impactful engagements with key clients.
• Grow Microsoft Advertising's share of wallet across client portfolio by highlighting missed opportunities around Branding activities. Create a convincing storyline and pitch which will help client side decision makers to meet or exceed their marketing goals.   
• Leverage current relationships in the advertising ecosystem to drive adoption conversations as well as open up new relationships in the industry.
• Forge relationships with client-side marketing heads and build industry presence for yourself and the products.
• Fluent advocate of the Microsoft Story: Educate clients on how Microsoft Ad features and offerings help them to reach their business goals and new markets/targets. Utilize all available readiness materials (inclusive of Marketing materials, Training & other GTM assets) and insights to ensure you are a fluent advocate of the Microsoft Advertising story.  Develop and demonstrate an intermediate to expert level knowledge of emerging products/features. 
• Strong customer and partner Planning:  Develop and maintain high quality, actionable Customer Plans (where applicable) and Joint Business Plans (where applicable).  Demonstrate a deep understanding of customer needs, challenges/concerns and goals/objectives. Develop a cohesive action plan to address those opportunities. Agreed plan with customer. Review quarterly with management. Lead execution of all agreed Account Plan/JBP action items. Ensures follow-through by all participants. 
• Collaborative and high-performing account team: Coordinate with Account Manager Head to ensure timely and proactive customer escalations by effectively leveraging internal partner network to resolve Account escalations & revenue blockers. Capture feedback and influence solutions internally.  
• Continuous business learning and professional growth: Continually strengthen your Microsoft Ads and Branding expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression 

What is expected out of you? 

• Minimum 6-8 years’ online media sales/ advertising experience required 
• Bachelor’s degree required; Advanced degree preferred 
• Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines 
• Demonstrated ability to consistently meet or exceed revenue goals or targets 
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions 
• Effectively navigate through ambiguity and complexities related to client management 
• Talented in storytelling and delivering engaging presentations across all levels of leadership 
• Ability to navigate customer sales negotiations and technical presentations in person and remotely 
• Solid knowledge of the branding industry, native display products, customer's needs, Microsoft’s strategy and how they work together 
• Passion for technology as an enabler for company growth 
• Location: Mumbai, should be willing to travel

Preferred 

Branding Digital Ad Sales

Native Display Ad Sales

Bing Ads Certification

Why Join Us? 

You will contribute to creating disruptive and innovative consumer experiences using technology. We value autonomy, collaboration, technical innovation, and results-oriented thinking. InMobi’s culture is all about rewarding excellence so there are fantastic opportunities for the right candidates!

Position Overview:

As Zenoti’s Fintech scope and payment complexity increases, we are aiming to strengthen the risk and compliance framework, with a specific focus on the Fintech space. As the Risk and Compliance Manager, you will be involved in identifying, assessing, and mitigating potential risks within the Fintech and Payments domains while ensuring adherence to all relevant laws, regulations, and internal policies. You will evaluate, assess and manage the financial exposure related the Fintech products. You will conduct regular audits, monitoring compliance, while advising management on necessary actions to maintain a compliant and ethical business environment.

Key Responsibilities:

• Risk Assessment:

Conduct comprehensive risk assessments and identify potential internal and external risks across different areas of the organization, including financial, operational, legal, reputational, and cyber risks. 

• Compliance Monitoring:

Monitor adherence to relevant laws, regulations, and internal policies through regular reviews, audits, and data analysis to identify potential compliance gaps. 

• Policy Development:

Develop, implement, and maintain compliance policies and procedures aligned with regulatory requirements and best practices. 

• Training and Awareness:

Design and deliver training programs to educate employees on key compliance risks and procedures, promoting a culture of compliance within the organization. Educate our customers on compliance requirements as well as operating procedures to reduce financial risk for them such as KYC, record keeping for chargebacks/dispute management etc.

• Incident Response:

Investigate and manage compliance incidents, including potential violations or breaches, and implement corrective actions 

• Reporting and Analysis:

Prepare regular reports on risk assessments, compliance status, and key risk indicators to senior management and relevant stakeholders. 

• Internal Audit Support:

Collaborate with internal audit teams to facilitate compliance audits and address any audit findings 

Qualifications:

1. 12+ years of overall experience in banking, payments, consulting, or other business-related function in a payments fintech, banking or payments provider setting. 6+ years of compliance, audit or risk management experience
2. Deep knowledge of internal control frameworks, Risk and Control Self-Assessment, SOX, and audit procedures.
3. Knowledge in regulatory and compliance requirements relevant to the payments domain- PCI DSS, BSA, AML, OFAC, KYC, ISO20022 etc
4. Ability to recognize necessary operational adaptations in response to changes in laws and regulations.
5. Strong organizational skills and proactive identification, tracking, and reporting on multiple workstreams within the program.
6. Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences, especially to C-suite audience.
7. Critical mind-set to challenge the status quo and provide new perspectives
8. Demonstrated skill in working with large, complex topics and problems
9. Master’s degree in finance, Engineering or MBA from Tier 1 college preferred.
10. Knowledge of Microsoft Office products and applications at an advanced level.

What’s the opportunity?

As a Product Manager at Zenoti, you will own AI-powered, customer-facing products that directly impact revenue, conversion, retention, and operational efficiency for service-based SMBs (salons, spas, medspas, fitness).

You will be responsible for identifying high-impact problems, deciding where AI meaningfully improves outcomes (and where it doesn’t), and shipping scalable solutions from concept to adoption. This role sits at the intersection of AI, workflows, data, and GTM execution.

You’ll work closely with engineering, data science, design, GTM teams, and customers to build products that move real business metrics, not just features.

Your charter spans the entire product lifecycle: discovery, solution design, AI trade-offs, execution, launch, measurement, and iteration.

What will you do?

• Own AI-enabled product areas end-to-end, from problem definition to measurable business outcomes
• Define when to use AI vs rules, heuristics, or workflow design based on customer value, cost, and reliability
• Translate customer problems into clear product strategy, success metrics, and execution plans
• Partner deeply with engineering and AI teams on:
  • Model selection and orchestration (build vs buy)
  • Accuracy, latency, cost, and failure modes
  • Human-in-the-loop vs automated decisioning
• Design guardrails, evaluation metrics, and fallback experiences for AI features
• Build and maintain prioritized product backlogs aligned to outcomes (ARR, conversion, retention, productivity)
• Lead product launches with clear GTM narratives tied to customer ROI
• Use data and experimentation to validate impact and iterate quickly
• Act as the voice of the customer, especially low-tech SMB operators and frontline staff

What skills and experience do you need?

Core Product Skills

• Strong product judgment with the ability to frame ambiguous problems into actionable plans
• Proven experience owning products from idea → launch → measurable impact
• Ability to balance strategy with hands-on execution
• Excellent communication skills with engineers, designers, GTM teams, customers, and executives
• Comfort operating in fast-moving, imperfect environments

AI & Technical Expectations

• Experience building or owning AI-powered product features (GenAI, ML, automation, decision systems)
• Clear understanding of:
  • Model limitations and trade-offs
  • Accuracy vs cost vs latency considerations
  • Evaluation metrics beyond adoption (precision, lift, overrides, time saved)
• Familiarity with modern AI tooling and workflows (LLMs, orchestration frameworks, RAG concepts, APIs)
• Strong grounding in cloud, web, mobile, and data-driven systems

Experience

• 4+ years of experience as a Product Manager or Technical Product Manager
• Technical or engineering background strongly preferred
• Experience in B2B SaaS, vertical SaaS, or workflow-heavy products is a plus
• MBA from a premier institute is a plus, but product judgment matters more

What Will I Be Doing?

• Own end-to-end delivery of data-driven initiatives — from defining scope and success metrics to execution and impact tracking.
• Collect, clean, and analyze large datasets to identify trends, risks, and opportunities that inform business and product decisions.
• Create and maintain dashboards, reports, and executive-ready insights using tools like Power BI / Tableau.
• Partner with cross-functional teams (Product, Engineering, Finance, Ops, CS) to translate business problems into structured analytical and execution plans.
• Build and manage project plans, timelines, dependencies, and risks for analytical and operational initiatives.
• Track progress, surface blockers early, and ensure timely delivery across multiple parallel workstreams.
• Establish lightweight processes to improve execution rigor, visibility, and accountability.
• Continuously improve how the team uses data, tools, and processes to operate more efficiently and effectively.

What Skills Do I Need?

• Strong blend of analytical thinking and project/program management skills.
• Bachelor’s degree in Engineering, Statistics, Mathematics, or a related discipline.
• 8–10 years of experience managing analytical programs and cross-functional initiatives of varying scope and complexity.
• Excellent verbal and written communication skills to influence and align internal stakeholders, including executives across countries, functions, and levels.
• Proven experience with data analysis tools such as SQL, Excel, Python and visualization platforms like Power BI or Tableau.
• Solid understanding of project management fundamentals — scoping, planning, risk management, dependency tracking, and delivery execution.
• Ability to break down complex business problems into structured, actionable workplans.
• Strong logical reasoning, problem-solving, and decision-making capabilities in ambiguous environments.
• High attention to detail in data validation, analysis, and reporting to ensure accuracy and credibility.
• Ability to manage multiple initiatives in a fast-paced, evolving environment.
• Demonstrated ability to collaborate cross-functionally and drive outcomes without formal authority.
• PMP, PgMP, or similar certification is a plus.
• Experience in SaaS, Product Operations, or analytics-driven roles is an advantage.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• The ability to think big, but at the same time break things down into smaller components, and build high-level roadmaps from that.
• A clear sense of ownership and accountability.
• Obsess over building a clear, calm and beautiful product by collaborating with designers, developers and business leaders across the company.
• Must have a good understanding of mobile, web and cloud technology space
• Has 6+ years of work experience in a Product Manager role.  Atleast 2+ years experience in Fintech Space
• Should have experience working with Payment Processes

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What will I be doing?

• Develop and articulate a clear vision and strategic direction for our data products. Work closely with senior management to ensure alignment with the organization’s overall objectives and the specific needs of our customers.
• Oversee the technical design and architectural decisions for building scalable and efficient data products. Ensure products are designed to leverage our data assets effectively.
• Implement data governance frameworks and establish data quality and consistency standards across Data Lake and other platforms. Ensure compliance with data security and privacy standards.
• Facilitate collaboration across engineering, data science, and business teams. Translate business needs into technical specifications and ensure that developed solutions meet these specifications.
• Conduct user research to gather insights into user needs and pain points. Use this information to guide product development and prioritize features that deliver significant value to users.
• Define and monitor key performance indicators for data products to evaluate success and identify opportunities for improvement.
• Write detailed functional specifications and collaborate with engineering teams to deliver features release after release.

What skills do I need?

• 3+ years of work experience as a Product manager in Reporting and Analytics areas of the product
• Working knowledge of current analytical technologies, data warehouse design and business intelligence best practices
• Excellent analytical, problem-solving, and strategic thinking skills.
• Effective communication skills, capable of explaining complex data concepts to non-technical stakeholders.
• A good understanding of mobile, web and cloud technology space
• Bachelor’s degree in Computer Science, Information Systems, or a related field. A Master’s degree is preferred.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Benefits

• A competitive salary and equity in the company
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives