At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get therapy into the hands of everyone!

We’re looking for a part-time, contract Therapist (Independent Contract Provider) who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse client base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so you can create your own schedule and focus fully on providing impactful care!

What you'll do:

• Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform
• Conduct client sessions using video, audio, and live messaging services
• Respond to asynchronous client messages each week, in a timely manner
• Complete your required clinical documentation after each client session

About you

• Current license to practice independently without supervision in the state of Indiana
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Mental Health Counselor (LMHC)
• Individual professional malpractice liability insurance policy
• Individual NPI number
• Comfortable learning new online tools and technology 
• Reliable internet connection and video-capable device

Perks

• Clients Ready for You: Talkspace provides new client referrals
• Flexible Schedule: Set your own schedule with no minimum requirement for your weekly hours or caseload size
• No Membership Fees: No provider fees
• Accept Insurance Without Hassle: Talkspace will take care of all aspects of client insurance including credentialing, billing, and claims
• Everything in One Place: Sessions, clinical documentation, resources, and compensation tracking on one platform
• Fully Paid Training: Master the Talkspace platform before your first session
• Clinical Support: Provider Support and IT teams available for any technical or platform related questions
• Free CEUs: NBCC and ASWB accredited continuing education credits via Talkspace-provided Learning Communities
• Health Perks: Access Stride Health to support your health and financial well-being

Compensation

• $70 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
• Additional compensation for asynchronous messaging
• Earn a new client engagement bonus, varying by plan type

Please note: If you treat clients in multiple states, different rates will apply accordingly. Rates could be subject to change and may vary over time based on the market and shifts in demand.

Why Talkspace

Talkspace is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone. 

Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace’s core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions. 

All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 151 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

About the role:

We are looking for highly skilled Associates who will be part of the Service Delivery team in India. The role involves reviewing and classifying industry product data to support accurate product search and discovery on client platforms. The Associates will follow defined guidelines, meet quality and productivity targets, work closely with the team, and adapt to changing processes and tools in a fast-paced environment

Responsibilities:

• Review, tag, and classify retail product data (including product titles, descriptions, images, and attributes) to improve search relevance and product discoverability.
• Apply standardized guidelines and classification rules consistently across tasks.
• Identify data discrepancies, missing attributes, or ambiguous cases and escalate them to the team lead when necessary.
• Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times.
• Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements.
• Remove duplicate or incorrect entries to maintain a clean and reliable product catalog.
• Collaborate with team members and contribute to shared goals and continuous improvement initiatives.
• Perform additional related tasks as assigned to support product search and classification programs.
• Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows, and transitioning to new processes or task types as required by business needs.

Qualifications:

• Bachelor’s degree in any discipline.
• Minimum C1 Level of Proficiency in Spanish
• Good written communication skills in English.
• Strong attention to detail with the ability to follow structured guidelines and taxonomies.
• Basic understanding of e-commerce or retail product catalogs.
• Ability to process repetitive tasks accurately while meeting quality and productivity targets.
• Proficiency with computers and common tools (spreadsheets, web-based platforms).
• Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications:

• Prior experience in e-commerce, retail operations, data annotation, search relevance, or product catalog management.
• Familiarity with product taxonomies, ontologies, or classification systems.
• Experience working on search relevance, query-product matching, or product attribute enrichment tasks.
• Comfort working with large datasets and rule-based decision frameworks.
• Exposure to quality assurance processes or audit-based workflows.
• Ability to quickly learn new tools, guidelines, and domain-specific concepts.
• Be inquisitive and eager to learn in a dynamic and fast-paced environment
• Have strong communication skills, both verbal and written
• Take pride in everything they do and be motivated to go above and beyond what is expected
• Possess excellent web research skills
• Demonstrate keen attention to detail
• Have the ability to work with a sense of urgency
• Have good time-management skills
• Have the ability to communicate effectively with people from diverse backgrounds and cultures
• Be a strong team player

NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.

Reports To: Director of Clinical Services

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role:  

The Masters of Social Worker contracted or employed through the organization is responsible for the implementation of standards of care for medical social work services and for adherence to all conditions in the Service or Employment Agreement.  

Job Responsibilities: 

1. Assesses the psychosocial status of patients and families/caregivers related to the patient's terminal illness and environment and communicates findings to the registered nurse and other members of the interdisciplinary group.  Provides an assessment in the patient's identified residence and assistance when this is not safe, and another plan is required. 
2. Carries out social evaluations, including family dynamics, caregiver abilities, communication patterns, high risks for suicide, neglect, or abuse, and plans intervention based on evaluation findings.  Counsels patient and family/caregivers as needed in relationship to stress, and other identified coping difficulties. Provides crisis intervention when necessary. 
3. Assesses for, and educates interdisciplinary groups, on any special needs related to the culture of the patient and family. Includes communication, role of family, space, and any special traditions or taboos. 
4. Maintains clinical records on all patients referred to social work. 
5. Educates patients and families on, and assists in, the preparation of advanced directives. 
6. Provides information and referral services for organization patients and families/caregivers regarding practical and environmental needs. 
7. Provides information to patients and families/caregivers and community agencies. 
8. Serves as liaison between patients and families/caregivers and community agencies. 
9. Maintains collaborative relationships with organization personnel to support patient care. 
10. Maintains and develops contracts with public and private agencies as resources for patients and personnel. 
11. Participates in the development of the individualized plan of care, involving the patient and family, and attends regularly scheduled interdisciplinary group meetings, assisting the team in recognizing the effects of the psychosocial stresses on the symptoms of the terminal illness. 
12. Assists physician and other team members in understanding significant social and emotional factors related to health problems and death/dying issues. 
13. Actively participates in quality assessment performance improvement teams and activities. 
14. Assists family and patient in planning for funeral arrangements, and financial, legal, and health care decision responsibilities.
15. Other duties as delegated by the Clinical Supervisor.  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.  

Job Qualifications: 

1. A graduate of a master’s program in social work (MSW) accredited by the Council on Social Work Education  

OR  

1. A graduate of a bachelor’s program in social work accredited by the Council on Social Work Education.  Meets personnel qualifications stated in §418.114(b)(3). 
2. Minimum of one (1) years of experience in health care, hospice experience preferred. Understands hospice philosophy, and issues of death/dying. 
3. Experience in hospice care preferred. 
4. Demonstrates good verbal and written communication, and organization skills. 
5. Possesses and maintains current CPR Certification. 
6. Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Equal Employment Opportunity: 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Compensation and Benefits: 

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals. 

The Role

We are currently seeking a Senior Software Engineer, Backend to join the AI Platform team, which powers intelligent experiences across our AI products.

As a Senior Software Engineer, you’ll design, build, and ship services across a distributed microservices platform that supports capabilities such as document extraction, portfolio chat, and semantic retrieval capabilities. You’ll work across backend services, cloud-native data systems, async processing, and real-time streaming infrastructure, collaborating closely with frontend, product, and AI/ML engineers to deliver reliable and scalable backend systems.

This role is ideal for an engineer who thrives on solving hard backend problems, writes clean and tested production code, and can own features end-to-end in a fast-moving AI product team.

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What You’ll Do

• Design, build, and maintain backend services that power AI Platform products
• Develop production systems in Python or other modern backend languages and frameworks, with strong emphasis on maintainability, reliability, and performance
• Build and evolve REST APIs and/or gRPC services, including request validation, error handling, and versioning
• Design and maintain relational and/or NoSQL data models across systems such as MySQL, PostgreSQL, DynamoDB, and Redis
• Build and maintain asynchronous processing flows using queues and worker-based systems
• Work on real-time streaming features, retrieval workflows, and service communication patterns that support AI interactions
• Write strong automated tests, including unit and integration coverage, and contribute to CI-based quality gates
• Debug production issues across service boundaries using logs, metrics, and system reasoning
• Collaborate closely with frontend, product, and AI/ML teams to define API contracts and deliver end-to-end features
• Contribute to code reviews, system quality, and engineering standards across the team

Who You Are

• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
• At least five years of professional backend software engineering experience in production environments
• Strong proficiency in at least one production backend language such as Python, Go OR Java and the ability to work effectively across a polyglot environment
• Strong software engineering fundamentals, including system design, debugging, code quality, testing, and operational ownership.
• Experience building and maintaining REST APIs and/or gRPC services
• Experience with relational databases and/or NoSQL data stores in production systems
• Experience with asynchronous processing patterns such as queues, workers, retries, and failure handling
• Proficiency with Docker and familiarity with modern backend development workflows
• Strong testing discipline, including unit testing, integration testing, and mocking dependencies
• Experience building or operating services on cloud infrastructure in a production context
• Strong communication and collaboration skills, with the ability to work effectively across frontend, product, and AI/ML teams
• We are looking for a strong backend software engineer, not someone whose experience is limited to scripting, framework usage, or cloud configuration without corresponding depth in production systems engineering
• Familiarity or working knowledge of AWS will be a huge plus
• [Bonus] Experience with modern backend frameworks such as FastAPI, Flask, Spring Boot, Go service frameworks, or equivalent
• [Bonus] Experience with Redis, WebSockets, or real-time streaming systems
• [Bonus] Experience with LLM/AI integration, semantic retrieval systems, or token streaming
• [Bonus] Experience with observability tooling, structured logging, or Sentry/metrics systems
• [Bonus] Experience in fintech or regulated domains

This position is PRN - flexible hours available.  

What are the benefits?

 We value our team members and offer a comprehensive benefit package designed to support your well-being, growth and work-life balance:

• Competitive pay
• 401k retirement plan with a company match
• Flexible scheduling/autonomy – time to spend with patients
• Education and training programs; technology and mileage reimbursement ($.67/mile)
• End-of-Life Death Doula Certificate program for all employees
• Health/financial wellness programs
• Zen rooms for employees in every branch

What are the job responsibilities?

We are seeking an experienced and dedicated Licensed Masters Social Worker (LMSW) to join our interdisciplinary team and provide comprehensive psychosocial support to patients and families facing end-of-life issues. The ideal candidate will have a strong background in social work, counseling, and palliative care, with a deep understanding of the complexities of grief, loss, and bereavement. The candidate will be open to travel as necessary within the designated area, and any other duties as assigned by leadership.

Key responsibilities of Social Work include:

• Comprehensive Psychosocial Assessment
• Counseling and Supportive Interventions
• Advance Care Planning and Decision Support
• Resource Referral and Coordination
• Bereavement Support and Follow-up

In addition, this role may assist in providing comprehensive bereavement support to families and caregivers following the death of a hospice patient as needed. Candidates with experience in grief counseling, bereavement support, and community outreach are encouraged to apply.  

 What do you need?

• Master’s degree in Social Work (MSW) from an accredited program and a licensure for the state of Indiana
• Minimum of one-year of experience in social work, grief counseling, bereavement support or related in a healthcare field, preferably in hospice or palliative care.
• Clean driving record, and valid driver’s license and auto insurance

Full job description can be provided upon request. 

Reports To: Director of Clinical Services  

About Luminary Hospice: 

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role:  

The PRN Masters of Social Worker contracted or employed through the organization is responsible for the implementation of standards of care for medical social work services and for adherence to all conditions in the Service or Employment Agreement.  

Job Responsibilities: 

1. Assesses the psychosocial status of patients and families/caregivers related to the patient's terminal illness and environment and communicates findings to the registered nurse and other members of the interdisciplinary group.  Provides an assessment in the patient's identified residence and assistance when this is not safe, and another plan is required. 
2. Carries out social evaluations, including family dynamics, caregiver abilities, communication patterns, high risks for suicide, neglect, or abuse, and plans intervention based on evaluation findings.  Counsels patient and family/caregivers as needed in relationship to stress, and other identified coping difficulties. Provides crisis intervention when necessary. 
3. Assesses for, and educates interdisciplinary groups, on any special needs related to the culture of the patient and family. Includes communication, role of family, space, and any special traditions or taboos. 
4. Maintains clinical records on all patients referred to social work. 
5. Educates patients and families on, and assists in, the preparation of advanced directives. 
6. Provides information and referral services for organization patients and families/caregivers regarding practical and environmental needs. 
7. Provides information to patients and families/caregivers and community agencies. 
8. Serves as liaison between patients and families/caregivers and community agencies. 
9. Maintains collaborative relationships with organization personnel to support patient care. 
10. Maintains and develops contracts with public and private agencies as resources for patients and personnel. 
11. Participates in the development of the individualized plan of care, involving the patient and family, and attends regularly scheduled interdisciplinary group meetings, assisting the team in recognizing the effects of the psychosocial stresses on the symptoms of the terminal illness. 
12. Assists physician and other team members in understanding significant social and emotional factors related to health problems and death/dying issues. 
13. Actively participates in quality assessment performance improvement teams and activities. 
14. Assists family and patient in planning for funeral arrangements, and financial, legal, and health care decision responsibilities. 
15. Other duties as delegated by the Clinical Supervisor.  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.  

Job Qualifications: 

1. A graduate of a master’s program in social work (MSW) accredited by the Council on Social Work Education  

OR  

1. A graduate of a bachelor’s program in social work accredited by the Council on Social Work Education.  Meets personnel qualifications stated in §418.114(b)(3). 
2. Minimum of one (1) years of experience in health care, hospice experience preferred. Understands hospice philosophy, and issues of death/dying. 
3. Experience in hospice care preferred. 
4. Demonstrates good verbal and written communication, and organization skills. 
5. Possesses and maintains current CPR Certification. 
6. Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Equal Employment Opportunity: 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Compensation and Benefits: 

PRN roles are not eligible for benefits.

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

We are seeking a detail-oriented Talent Coordinator to support our Talent Acquisition efforts across the APJ region. In this role, you will be responsible for the logistical execution of our hiring process, ensuring a professional and seamless experience for candidates and hiring teams alike.

You will manage high-volume scheduling across multiple time zones and serve as a critical link between recruiters, hiring managers, and prospective employees.

Key Responsibilities

• Regional Coordination: Manage end-to-end interview logistics specifically for the APJ region, demonstrating a strong understanding of regional time zones and scheduling requirements.

• ATS Management: Maintain high data integrity within Greenhouse, ensuring all candidate stages, feedback forms, and job posts are updated accurately.

• Hybrid Scheduling: Coordinate a high volume of virtual interviews and in-office visits, overseeing all necessary room bookings and video conferencing links.

• Candidate Communication: Act as the primary point of contact for candidates, providing timely updates and clear preparation materials throughout the interview loop.

• Process Advocacy: Partner closely with Hiring Managers to ensure interview panels are balanced. You are expected to provide feedback and push back on scheduling requests that may negatively impact the candidate experience or internal efficiency.

• Issue Resolution: Identify and resolve scheduling conflicts or technical issues in real-time, maintaining a calm and professional demeanor under pressure.

• Greenhouse Expertise: Practical, hands-on experience using Greenhouse to manage complex recruitment workflows.

• Effective Communication: Strong verbal and written communication skills with the ability to convey logistical information clearly to stakeholders at all levels.

• Volume Management: Proven ability to handle a high volume of tasks simultaneously while maintaining strict attention to detail.

• Professional Assertiveness: The confidence to manage expectations with internal teams and advocate for process improvements.

• Critical Thinking: Strong problem-solving abilities; you can anticipate potential roadblocks and proactively suggest solutions.

Qualifications

• Experience: 2+ years of experience in recruitment operations, HR coordination, or a high-volume administrative role.

• Regional Knowledge: Previous experience supporting the APJ market is essential.

• Operational Flexibility: Ability to manage your desk across various time zones to meet the needs of the APJ recruitment cycle.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Role Purpose

The Team Lead (TL) is a frontline people leader responsible for operational delivery, performance management, and project expertise. TLs anchor quality, productivity, and engagement driving excellence through coaching, data-driven decision-making, and continuous improvement.

Key Responsibilities:

Operational Leadership

• Track project and individual performance using business software used for data management, reporting, and decision-making (e.g. Zoho, Looker,  BI dashboards)
• Ensure achievement of quality, productivity, and adherence KPIs.
• Prepare and maintain daily, weekly, and monthly operational reports.
• Handle escalations and ensure timely resolution.
• Ensure attendance, compliance, and adherence to disciplinary procedures.
• Be flexible to work shifts and on weekends, based on the team roster, to support production.

Project Knowledge & Subject Matter Expertise

• Maintain deep mastery of client expectations, workflows, and project documentation.
• Understand quality thresholds, calibration requirements, and escalation pathways.
• Support Associates, Reviewers, QAs, SMEs and meaningfully contribute to:  
  •  Client calibration/review calls.  
  •  Internal calibration sessions.
• Act as an SME when required, including participating in annotation, review and QA work and deliveries.
• Use hands-on reviews to identify workflow challenges, quality risks, and support needs.
• Act as the first-line escalation point for Associates, Reviewers, and SMEs.
• Ensure consistent communication of workflow updates and client requirements.

Performance & Quality Management

• Set and communicate daily, weekly, and monthly performance targets for the team based on:
  •  Client SLAs and contractual expectations
  •  Project requirements and quality standards
  •  Volume forecasts and throughput constraints
  •  Historical team and individual performance
• Ensure all targets are fully aligned with client SLAs and internal KPIs (quality, productivity, timeliness, compliance).
• Monitor team KPIs using available dashboards and reports, ensuring visibility at individual and team level.
• Track achievement against targets and initiate corrective actions where gaps exist, including:
  • Focused coaching
  • Refresher training
  • Clarification of SOPs and workflow steps
  • Adjustments to daily work allocation
• Provide clear, specific, evidence-based performance feedback grounded in data.
• Conduct root cause analysis to understand trends impacting results and propose targeted interventions.(coaching, refresher sessions, process clarifications)
• Leverage insights from hands-on annotation/QC reviews to validate quality trends and strengthen feedback.
• Ensure all performance decisions are transparent, consistent, and data-driven.
• Partner with the Delivery Manager to review and recalibrate targets during:
  •  Volume fluctuations
  •  Project expansions or phase changes
  •  SLA revisions
  •  Performance deterioration or improvements
• Champion continuous improvement by identifying patterns, risks, and opportunities that enhance output quality and team efficiency.

Dashboard & Data Utilization

Promote data-driven leadership among team members through;

• Use of dashboards to track coaching frequency and overall team health.
• Identifying top performers and staff requiring additional support.
• Fostering healthy performance competition while preventing gaming/manipulation of metrics.
• Collaborating with BI teams to improve dashboard definitions (naming, filters, visibility).

People Management, Conducts weekly performance reviews and structured action planning sessions.

• Support recognition initiatives, team morale, and psychological safety.
• Partner with People Ops on ER  issues, welfare concerns, and attendance/leave management.
• Support talent identification and development for Reviewer/SME roles.

Cross‑Functional Collaboration

• Partner with GSD leadership, People Ops, and BI teams to align workflows and priorities.
• Actively participate in Team Leader Round Tables.
• Ensure smooth communication flow between teams and leadership.

Continuous Improvement & Innovation

• Lead workflow improvement mini-projects and Kaizen initiatives.
• Support integration of new tools and systems
• Recommend practical process improvements backed by data.

Cross‑Project Flexibility & Role Scope

• Adapt to changing business demands by supporting or transitioning between projects where required
• Support Business Continuity initiatives.

 Training & Team Capability

• Support onboarding and training of new team members by facilitating structured learning sessions and providing hands-on guidance.
• Monitor trainee progress and team capability, providing coaching and refresher training to address performance or quality gaps.
• Conduct or support assessments to ensure training objectives are achieved and team members meet required certification or quality standards.
• Collaborate with training and project teams to create or improve training materials, develop training plan in alignment with project requirements and best practices.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Business, or a related field, preferably with exposure to learning and development or training.
• 1–2 years of experience in team leadership, training, or workforce development within the BPO or technical operations environment.
• Experience training or mentoring young adults in structured learning or workplace programs.
• Familiarity with People Operations and Business Intelligence tools (e.g., Zoho, Looker).
• Experience delivering technical or blended (online and in-person) training programs.

Competencies:

• Coaching & Mentoring
• Communication & Influence
• Analytical Thinking & Data Literacy
• Ownership, Accountability & Integrity
• Adaptability & Professional 
• Project Mastery & Contextual understanding

About the Job: 

The Associate will be part of the Service Delivery team in India, reporting to a Team Leader. The role involves reviewing and classifying industry product data to support accurate product search and discovery on client platforms. The Associate will follow defined guidelines, meet quality and productivity targets, work closely with the team, and adapt to changing processes and tools in a fast-paced environment.

Key Responsibilities: 

• Review, tag, and classify retail product data (including product titles, descriptions, images, and attributes) to improve search relevance and product discoverability.
• Apply standardized guidelines and classification rules consistently across tasks.
• Identify data discrepancies, missing attributes, or ambiguous cases and escalate them to the team lead when necessary.
• Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times.
• Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements.
• Remove duplicate or incorrect entries to maintain a clean and reliable product catalog.
• Collaborate with team members and contribute to shared goals and continuous improvement initiatives.
• Perform additional related tasks as assigned to support product search and classification programs.
• Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows, and transitioning to new processes or task types as required by business needs.

Minimum Qualifications:

• Bachelor’s degree in any discipline.
• Strong attention to detail with the ability to follow structured guidelines and taxonomies.
• Basic understanding of e-commerce or retail product catalogs.
• Ability to process repetitive tasks accurately while meeting quality and productivity targets.
• Proficiency with computers and common tools (spreadsheets, web-based platforms).
• Good written communication skills in English.
• Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications:

• Prior experience in e-commerce, retail operations, data annotation, search relevance, or product catalog management.
• Familiarity with product taxonomies, ontologies, or classification systems.
• Experience working on search relevance, query-product matching, or product attribute enrichment tasks.
• Comfort working with large datasets and rule-based decision frameworks.
• Exposure to quality assurance processes or audit-based workflows.
• Ability to quickly learn new tools, guidelines, and domain-specific concepts.
• Be inquisitive and eager to learn in a dynamic and fast-paced environment
• Have strong communication skills, both verbal and written
• Take pride in everything they do and be motivated to go above and beyond what is expected
• Possess excellent web research skills
• Demonstrate keen attention to detail
• Have the ability to work with a sense of urgency
• Have good time-management skills
• Have the ability to communicate effectively with people from diverse backgrounds and cultures
• Be a strong team player.