Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners. 

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

As a Merchant Operations Associate, you will be working with both restaurants and retail partners (merchants). To successfully run their Wolt-business, our merchants need our help on a daily basis when it comes to updating their menu/assortment, as well as making sure that all Wolt-equipment is functional.

As such, your primary tasks will be to make sure that menu assortments are updated in a timely and precise manner, as well as helping out our partners directly over the phone, if their hardware malfunctions. We want to make the partnership with Wolt as easy as possible for our merchants, but also guide them continuously toward self-service while giving them the necessary information/tools to avoid any future problems! Much of your work will be focused on volume and quantity and we hope you are interested in raising the bar, and continuously challenge yourself in terms of efficiency!

To sum everything up, you will be our foremost expert when it comes to menus and Wolt-equipment, and you will be an important part of setting the highest standards in both quality and efficiency. Your role will be an instrumental part of creating great business relationships with our merchants together with your fellow Wolt’ers!

What you’ll be doing

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
• Responsible for creating, updating and maintaining menus/assortments for all active merchant partners on the Wolt platform, and making sure that both text and visuals reflect the Wolt brand.
• Successfully handle support and troubleshooting in all matters related to gear and equipment in order to ensure optimal operational performance.
• Continuously guiding merchants toward self-service, educating them on “how things work”, and showing them the best way forward in their collaboration with Wolt when it comes to their assortments. 
• Sharing best practices amongst the team and challenging the status quo.

Our humble expectations 

• Fluent in Icelandic and English to be able to both communicate with partners, and create the product selections in the local language and English.
• Tech-savvy’ness and the ability to quickly learn and adapt to new tools will help you greatly in the role.
• Experience with Excel/Google Sheets will be a strong advantage.
• Excellent communication skills in both writing and on the phone.
• Experience from a similar role in support is a plus.
• Structured, detailed and service-oriented.
• Self-starter with a ''can-do'' attitude and a drive to continuously improve on your own processes while raising the bar. 

What we offer

• 🏋️‍♂️ Growth opportunities in Wolt 
• 😎 Cool office in the heart of Reykjavik near public transport
• 💻 MacBook, iPhone and company-paid subscription plan 
• 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
• 🩹 Healthy insurance 
• 🧑‍🤝‍🧑 Social gatherings

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!

Back-End Engineer | Bokun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Join Bókun, a Tripadvisor company, and help transform the tours and activities industry. Our booking management software helps travel operators worldwide increase their bookings and simplify operations. As part of our team, you'll help develop solutions that improve how businesses in the travel sector operate and grow.

We are looking for a motivated and innovative Back-end Engineer to join our team in Reykjavík, Iceland. This is a fantastic opportunity to create impactful, user-friendly interfaces that will help shape the future of travel technology.

Job Location: On-site

This role is an on-site position in our Reykjavik, Iceland office.

Required Skills:

• Strong proficiency in Java 

• Good eye for design

• Strong communication and teamwork abilities

What you’ll do:

• Tackle Real-World Challenges: Dive deep into addressing real challenges faced by tour operators to make a meaningful impact on the global travel industry.

• Code with Purpose: Write and implement code on a daily basis, turning innovative ideas into functional solutions that drive our platform forward.

• Bridge the Gap: Work closely with product managers and designers to bring ideas to life. Collaborate on feature specifications and provide technical insights, ensuring seamless integration of design and functionality.

• Embrace Agility: Thrive in a fast-paced environment where your contributions quickly translate into visible results and improvements.

• Shape Our Future: Contribute to shaping and implementing our product roadmap, guiding the direction of our technology and services.

• Collaborate with the Best: Join a group of highly skilled engineers, where you'll have the opportunity to collaborate, brainstorm, and refine ideas with top talent in the field. 

• Focus on What Matters: Spend less time on boilerplate tasks and unnecessary meetings. Instead, dedicate your energy to problem-solving and creating meaningful solutions that enhance our product and delight our customers.

Our stack

Backend

• Java                     

• MySQL

• OpenSearch

• Redis

• Amazon SQS

Frontend

• TypeScript

• React

• Tailwind CSS

• TanStack Query & Router

• Next.js (booking management UI)

• React Native (operator app)

Don't worry if you're not familiar with every technology—we're committed to helping you learn and grow!

Why Bókun?

• Competitive Compensation: Attractive salary and performance-based bonuses

• Work-Life Balance: Flexible working hours and remote work options

• Career Growth: Continuous learning opportunities and clear paths for advancement

• Global Impact: Your work will be used by millions of travellers and businesses worldwide

• Innovative Environment: Be part of a team that's pushing the boundaries of travel tech

Perks

• Nice office in central Reykjavik

• ️ Delicious daily lunch provided

• ☕ Top-notch coffee and snacks to fuel your creativity

• ️ Convenient indoor car parking

• ️ On-site gym with a hot tub (World Class)

• 🧘 Lifestyle and wellness benefits

• Regular team events and activities

Application process

• Initial call (30 minutes): Connect with our recruiter to learn more about the role and share your background.

• Technical screening (45 minutes): Interview to assess your technical expertise, provide insight into our work, and gauge your interest in advancing further.

• Coding assignment: Solve a simple coding assignment at your own pace.

• On-site interviews (around 3 hours total): Meet the team, tour the office, and engage in technical discussions, job-relevant coding exercises, and cultural fit conversations with team members.

Ready to Shape the Future of Travel?

If you're excited about creating innovative solutions that impact millions of travellers and businesses globally, we want to hear from you!

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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