Role - Senior Database Operations Engineer

Job Summary
Reporting to the Manager, Database Administration, the Senior Database Operations Engineer will provide timely and quality database design, development, maintenance, and problem resolution services for internal and external customers. They will manage highly resilient corporate and cloud database infrastructure utilized by GHX DaaS/SaaS solutions. The Sr Database Ops Engineer will work with various operational and development teams to plan, design and implement and support core database functionality that meets company initiatives with respect to performance, scalability, reliability, and adherence to operational policies and principles.

Roles and Responsibilities:

•Administration and management of GHX databases, including:Backup and recovery ,Monitoring of data database capacity and performance ,Security and data access management ,Installations, upgrades, and patching ,Fail over server management
•Safeguard the company's data, tools and information systems by adhering to Operational and Security policies and procedures throughout the lifecycle of service delivery.
•24/7 monitoring, on-call support and troubleshooting database issues, provide operational feedback to development and release teams.
• Provide guidance and assistance to junior database engineers
• Collaborate with DB platform engineers on DB version and upgrades as well as best practices

Required Qualifications

•Bachelor’s degree from an accredited college in CS or related discipline or equivalent experience
•5-8 years’ experience in Database Administration
•In depth knowledge of at least one RDBMS platform or No-SQL platform (ie MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle or SQL server) with familiarity and the ability to support additional platforms at a basic level
•Experience with hybrid and public cloud concepts
•Part of a support organization involved in implementation projects
•Proven ability to manage databases in a high transaction/high availability environment
•Experience with horizontal scaling and high availability technologies/concepts (ie Oracle RAC & Dataguard, SQL Server ‘Always On’)
•Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in a physical and/or virtual environment
•Experience with cloud hosted databases AWS preferred

Preferred Skills

•Strong critical thinking, analytical and problem-solving skills
•Interpersonal skills with a strong orientation towards customer service
•Excellent written and oral communications skills with demonstrated commitment to production of high-quality documentation
•Excellent team player with good experience working with departmental and cross functional teams

Role - Database Operations Engineer III

Job Summary Reporting to the Manager, Database Administration, the Database Operations Engineer will provide timely and quality database design, development, maintenance, and problem resolution services for internal and external customers. They will manage highly resilient corporate and cloud database infrastructure utilized by GHX DaaS/SaaS solutions. The Database Ops Engineer will work with various operational and development teams to plan, design and implement and support core database functionality that meets company initiatives with respect to performance, scalability, reliability, and adherence to operational policies and principles.

Roles and Responsibilities:

•Administration and management of GHX databases, including Backup and recovery Monitoring of data database capacity and performance Security and data access management
Installations, upgrades, and patching fail over server management
•Safeguard the company's data, tools and information systems by adhering to Operational and Security policies and procedures throughout the lifecycle of service delivery.
•24/7 monitoring, on-call support and troubleshooting database issues, provide operational feedback to development and release teams.
• Provide guidance and assistance to junior database engineers
• Collaborate with DB platform engineers on DB version and upgrades as well as best practices
Required Qualifications
•Bachelor’s degree from an accredited college in CS or related discipline or equivalent experience
•2-5 years’ experience in Database Administration
•In depth knowledge of at least one RDBMS platform or No-SQL platform DBs (ie MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle or SQL server) with familiarity and the ability to support additional platforms at a basic level
•Experience with hybrid and public cloud concepts
•Part of a support organization involved in implementation projects
•Proven ability to manage databases in a high transaction/high availability environment
•Experience with horizontal scaling and high availability technologies/concepts (ie Oracle RAC & Dataguard, SQL Server ‘Always On’)
•Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in a physical and/or virtual environment
•Experience with cloud hosted databases AWS preferred

Preferred Skills
•Strong critical thinking, analytical and problem-solving skills
•Interpersonal skills with a strong orientation towards customer service
•Excellent written and oral communications skills with demonstrated commitment to production of high-quality documentation
•Excellent team player with good experience working with departmental and cross functional teams

Associate Solutions Consultant

Responsibilities:

• Participate in the creation and delivery of customer presentations (Pitches, QBR’s, etc.) as well as and leading the client-facing demos of the Opportunity Explorer.
• Develop effective multichannel marketing playbooks with detailed capabilities, targeting, media tactics, measurement, and other executional guidance to support account growth and new business development
• Seek to understand the Client’s business problems and be a trusted strategic advisor to internal teams by drawing upon the full scope of Zeta marketing services, strategic and analytic consulting expertise, data and technology to solve clients' core business challenges.
• Have strong working knowledge of cross-functional team across Account Management, Analytics, Traders, Pricing Team, Email Team, Legal Team, Creative Team, Addressability Team, Data Cloud Team, Supply Team, and external vendors to manage engagement and escalations specific to opportunities
• Manage, process and coordinate the on-time delivery of winning client proposals addressing advertiser campaign goals.
• Develop and utilize proposal library to institutionalize and draw on insights from previous campaigns.
• Act as a trusted product and technology expert for the sales force and Zeta clients and prospects.
• Provide guidance to sales representatives and clients into the design and successful campaigns across digital media, social networks, email, video and mobile that will perform based on advertiser objectives.
• Participate in face to face client meetings and presentations as required.
• Communicate valuable market feedback back to the rest of the organization.
• Recommend appropriate site lists, audience segments using internal and external data sources based on campaign requirements.
• Support the development of new proposal materials covering new products and solutions for sales training and client presentations.
• Maintain and improve proposal quality, business standards, processes and systems.
• Use experience with a variety of advertising categories and understanding of what data and inventory work for advertisers.
• Use understanding of online ad campaign metrics and analysis, online advertising industry trends, technologies and pricing models (CPM, CPC and CPA).
• Use strong skills in working with Excel PowerPoint, SQL, and Tableau
• Use experience with Salesforce.com (or other CRM software).
• Support global sales team and respond to customer requests such as RFIs and RFPs.

Company Summary

Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain and grow customer relationships through actionable data, advanced analytics and machine learning.

Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly-rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce and Adobe.

Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.

Recent News

Zeta Global Recognized by The Relevancy Group as Industry Leader for the 4^th Consecutive Year

Zeta Global is Recognized as a Visionary by Gartner for the First Time

Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Job Summary

We are seeking an Application Support Engineer II to join our 24x7 Follow the Sun support team. You will be the front line for alert response and resolution, collaborating with cross-functional teams to identify and resolve technical issues, alerts, and cases. Effective communication with customers and stakeholders is essential, as you will need to relay status updates and escalate issues as necessary. The role demands excellent troubleshooting and problem-solving skills. Hybrid work options may be available, offering flexibility while maintaining round-the-clock support.

Essential Duties and Responsibilities

• Work Customer issues in assigned SalesForce queue by troubleshooting application issues, and closing the loop with all parties involved.
• Contribute to the definition and management of application layer technology standards and processes including but not limited to: software version, configuration management, load balancing, database connectivity, and release/maintenance management.
• Monitoring tool administration (ProActiveNet, AlertSite, datadog, cloudwatch, PRTG, PagerDuty, graylog, Kibana, custom scripts).
• Support new customer implementations and the transitions from lower environments to production support.
• Respond to technical application questions and issues raised by customers in support of our Operating Level agreements. Handle escalations using a swarming methodology.  Available in Hip Chat and Skype rooms during business hours.
• Respond to off hour’s pages and escalations.
• Participates in maintenance, performance testing, operations acceptance testing (OAT) and / or release activities as required.
• Administer assigned JIRA ticket queues and follow up with appropriate parties. Regularly, clearly and effectively communicate pertinent information to team members, management and customers according to Support service level standards.
• Provide feedback to product and development teams to improve usability and functionality of GHX applications. 
• Adopt and participate in Knowledge Centered Support (KCS) by creating and modifying articles in SalesForce.  Articles should be sufficient to resolve cases and major service disruptions.
• Other duties as assigned

Qualifications

• 2+ years of Application Support or related experience.
• Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
• Must demonstrate effective listening, verbal and written communication skills.
• Unix or Windows application production/customer support experience.     
• Customer-focused attitude.
• Experience with task automation.
• Experience with environment monitoring tools (Cloudwatch/Datadog/PagerDuty/etc...).
• Amazon Web Services (AWS) or cloud based architecture support experience.
• Ability to understand and work with complex enterprise application environments.
• Strong attention to detail and ability to follow established procedures.
• Familiarity with ITIL or MOF Change Management concepts (desired)
• Familiarity with Oracle/SQL Server and RDBMS concepts (desired)

Technical Skills (must have experience with a subset of the following):

• Windows and/or Unix OS proficiency
• AWS – Amazon Web Services
• Python, Perl, Unix and/or Windows scripting experience
• JBoss Application Server
• JSON and restful API experience
• Apache Tomcat
• IIS Application Server
• Understanding of OSI Model
• JVM monitoring tools (jvmstat, etc.)
• Network monitoring (snoop, NetMon)
• EDI (ANSI/X12), and XML knowledge
• HTTPS, AS2, SFTP protocols
• MySQL, MongoDB, DynamoDB, MSSQL, Oracle

Education / Certification(s)

• 4-year degree in computer science or related field or equivalent experience (required)

Site Reliability Engineer (SRE)

Position Summary

The Site Reliability Engineer (SRE) will be a hands-on contributor within the Site Reliability Engineering Center of Excellence (CoE), responsible for building monitoring and observability solutions, troubleshooting production issues, and participating in 24x7 on-call operations.

This role focuses on the execution of reliability practices, implementing observability tooling, improving MTTR/MTTD through automation, and ensuring production systems are resilient, observable, and performant. The SRE will collaborate closely with Principal and Senior Staff SREs, adopting best practices and frameworks defined by the CoE while directly contributing to enterprise reliability goals. This role reports to the Sr. Manager, SRE.

Key Responsibilities

Execution & CoE Alignment

· Implement SRE frameworks, best practices, and playbooks provided by the CoE.

· Act as a hands-on engineer, contributing to observability, reliability, and incident response initiatives.

· Partner with senior SREs and leadership to maintain consistency in monitoring and incident processes.

· Contribute to automation projects that improve reliability and reduce manual work.

Observability & Monitoring

· Build and maintain monitoring solutions with New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Create and refine dashboards, metrics, and alerts for proactive anomaly detection.

· Extend observability coverage across infrastructure, applications, APIs, and databases.

Reliability Engineering & Automation

· Implement SLIs, SLOs, SLAs, and error budgets in partnership with product and platform teams.

· Contribute to reducing MTTD and MTTR through improved instrumentation and automation.

· Participate in capacity planning, resiliency testing, and scaling reviews.

· Support chaos engineering and reliability validation activities.

Incident & Problem Management

· Participate in incident response, including on-call rotations for 24x7 coverage.

· Assist with root cause analysis (RCA) and implement corrective actions.

· Ensure alignment with ITSM processes for incident, problem, and change management.

· Contribute to playbooks and runbooks to strengthen on-call readiness.

Collaboration & Knowledge Sharing

· Collaborate with Engineering, Product, Security, Cloud, and DevSecOps teams to embed reliability practices.

· Provide input on instrumentation, monitoring hooks, and operational readiness for services.

· Work with DBAs and platform teams on database observability and performance optimization.

· Share knowledge within the SRE team and adopt practices from Staff and Principal SREs.

Qualifications & Experience

Required

· 7+ years in SRE, Operations, or Infrastructure Engineering.

· Strong hands-on experience with monitoring and observability platforms.

· Experience with tools such as New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Proven experience in incident response, troubleshooting production issues, and improving MTTR/MTTD.

· Good knowledge of SLIs, SLOs, SLAs, and error budgets.

· Hands-on experience with AWS services (EC2, ECS, EKS, networking, scaling groups).

· Proficiency in containers & Kubernetes (Docker, EKS).

· Scripting/programming in Python, Go, or shell scripting.

· Understanding of networking, distributed systems, and high-availability architectures.

· Exposure to ITIL/ITSM processes.

Preferred

· Experience in SaaS or healthcare environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL Server, Oracle).

· Familiarity with chaos engineering and resiliency testing.

· Certifications: AWS Solutions Architect / DevOps Engineer, CKA/CKA

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

We are looking for a Customer Success Engineer II - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer II at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

JR: [2026-7645]

*This job is located in Hyderabad, India

#LI-Hybrid

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.

As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

What You’ll Do:

Technical Consultation & Architecture Design:

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

• Manage and maintain DigitalOcean’s key accounts 
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
• Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.
• Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
• Proven track record of successfully troubleshooting technical problems. 
• Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
• Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
• Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
• Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

• Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
• Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
• Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (e.g., RHCSA/RHCE) 
• Experience working with large CRMs like Gainsight and Salesforce

*This job is located in Hyderabad, India

#LI-Hybrid

What We Need

NetBrain is looking for an experienced QA Engineer to work on a variety of automation-related projects for our unparalleled network automation platform, powered by agentic-AI. We need a detail-oriented and logical programmer who loves to be part of a team and is comfortable collaborating across multiple areas of the organization. NetBrain has a global presence with offices worldwide. There are opportunities for employees with top performance to transfer to other offices in the future. 

What You'll Do

• Provide guidance and support to junior QA engineers and share best practices.
• Develop detailed test plans and test strategies from requirements and specifications.
• Design comprehensive test cases and scenarios covering functional and non-functional requirements.
• Execute manual and automated tests across functional, regression, performance, usability, and security areas.
• Identify, document, track, and help resolve software defects with development teams.
• Collect and analyze quality metrics and prepare test reports for stakeholders.
• Participate in design and code reviews from a QA perspective.
• Evaluate and recommend QA tools and technologies.
• Maintain QA environments, tools, and test data.
• Assess release risks and recommend mitigation strategies.
• Ensure software meets internal standards, regulatory expectations, and best practices.
• Develop and maintain automated scripts and integrate them into CI/CD pipelines.
• Act as a liaison between customers and the development team on quality concerns.
• Perform any other responsibilities assigned.

What You Are

• Bachelor’s degree with typically 5+ years of related experience, or Master’s degree with 3+ years, or equivalent work experience.
• Cloud experience, preferably AWS.
• Large-scale software testing experience, including databases such as MongoDB, Oracle, MySQL, and PostgreSQL.
• Experience with API testing tools such as Postman.
• Performance testing experience.
• Proficiency in scripting/programming languages such as Python, C++, or Java.
• Experience with automation tools such as Jenkins and Selenium.
• Knowledge of network monitoring tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills.
• Experience working with cross-functional teams.

Nice to have Skills

• Networking or cloud certifications such as CCNA, CCNP, JNCIA, or JNCIP.
• Hands-on ITSM data analysis for automation opportunities.
• Experience with customer-facing content such as knowledge base articles or training videos.
• Ability to deliver in-person or virtual product training.
• Mentoring or coaching experience with junior QA team members.

Brief team/department description:

The Supply Chain team at Azurity continues to expand as the business grows globally. We are looking to strengthen the team with an experienced and driven Senior Supply Planner who will play a key role in ensuring reliable product supply across our external manufacturing network.

This role operates in a fast‑paced, international environment and requires strong end‑to‑end supply planning expertise, sound judgment, and the ability to work autonomously while collaborating closely with internal and external stakeholders.

Principle Responsibilities:

• Prepare and update monthly supply plans for assigned CMOs based on demand inputs, inventory on hand, open purchase orders (firmed and planned), and lead times
• Issue and maintain Purchase Orders and rolling forecasts to CMOs in line with the approved supply plan.
• Track and follow up on open orders with CMOs to ensure deliveries are aligned with requested dates; highlight delays, changes, or risks.
• Monitor inventory levels against demand and planning parameters and flag potential shortages, excess, or obsolescence risks.
• Support the day‑to‑day management of supply issues, including short‑term replanning activities, order adjustments, and coordination with internal teams.
• Maintain and validate supply planning master data (e.g. lead times, safety stock, MOQ, lot sizes, purchasing conditions) for assigned SKUs.
• Participate in regular planning touchpoints with CMOs and internal stakeholders to align on supply status and upcoming requirements.
• Perform monthly inventory reconciliation, investigate discrepancies, and support corrective actions to maintain inventory accuracy

Qualifications and Education Requirements

• Bachelor’s degree in supply chain management field.
• Proven minimum 4 years of experience in end‑to‑end (E2E) planning within the pharmaceutical industry, including direct interaction with Contract Manufacturing Organizations (CMOs) in an international environment.
• Demonstrated ability to work in a fast-paced environment with shifting priorities and evolving business needs.
• Familiarity with Oracle ERP systems; functional knowledge is an advantage.
• Strong analytical and problem-solving skills, with excellent communication abilities.
• Proven track record of effective collaboration with both internal cross-functional teams and external partners.
• Strong time management skills with the ability to prioritize tasks efficiently.
• Quick learner with a proactive and adaptable mindset.

Responsibilities

We are seeking an exceptional Staff Automation Engineer to design and implement innovative solutions that empower our Product, Engineering, and Customer Success teams to move faster, build smarter, and deliver more value to our customers.

You’ll work at the intersection of SaaS, cloud platforms, and automation—provisioning and managing cloud resources, developing tools for seamless operations, and automating critical infrastructure processes. Your expertise will help incubate new projects, streamline CI/CD, and ensure our environments are secure, scalable, and reliable.

If you thrive in a collaborative, fast-paced environment and love solving complex challenges with technology, this is your opportunity to make a real impact. Join us and help drive the next generation of cloud automation at Workato!

In this role, you will also be responsible to:

• Lead end-to-end cloud infrastructure automation projects aligned to business requirements — owning architecture, delivery, and outcomes across the full project lifecycle, to drive operational efficiency, scalability, and reliability in the business.

• Design challenging, enterprise-grade automation architectures spanning multi-system integrations, event-driven workflows, and infrastructure provisioning pipelines.

• Architect and implement cloud infrastructure for project incubation, including provisioning cloud accounts, deploying services, automating CI/CD pipelines, and enforcing security best practices.

• Design and automate infrastructure-related processes to drive operational efficiency, scalability, and reliability.

• Partner closely with stakeholders across product, security, engineering, operations, and business leadership to translate needs into technical solutions, communicating trade-offs clearly to both technical and executive audiences.

• Drive cross-functional project execution — anticipate risks early, remove blockers, and keep delivery moving without sacrificing scalability or quality.

• Design, build and enhance tools for efficient management and monitoring of cloud services and resources. These tools will be used by Product, Marketing, and Field teams to create and maintain connectors, build POCs, and impactful demos.

• Mentor and elevate peer engineers through design reviews, hands-on coaching, and knowledge transfer on complex cloud infrastructure topics.

• Set the technical bar for the team by championing best practices in solution design, documentation, governance, and continuous learning.

• Continuously evaluate and adopt new technologies, tools, and Workato features to enhance automation capabilities and infrastructure operations.

Requirements

Qualifications / Experience / Technical Skills

Required:

• 7+ years of hands-on experience delivering end-to-end automation and cloud infrastructure projects — from requirements through production deployment.

• Demonstrated experience managing full project lifecycles: scoping, architecture, stakeholder alignment, delivery, and post-launch iteration.

• Track record of delivering complex, multi-system integrations in cross-functional environments involving Engineering, Product, and business stakeholders.

• Experience working with CI/CD pipelines and IaC tools (Terraform, CloudFormation) in real production environments, not just prototypes.

• Proven experience designing, building, and maintaining automation solutions for cloud infrastructure (AWS, Azure, GCP, or similar), including CI/CD pipelines, infrastructure provisioning, and SDLC best practices.

• Strong hands-on knowledge of cloud architecture, networking, and security best practices.

• Hands-on experience with iPaaS, workflow automation, or low-code/no-code integration platforms; Workato experience strongly preferred.

• Excellent communication and stakeholder collaboration skills — able to translate technical complexity for both engineering and business audiences.

• Strong technical documentation skills for solutions, architectures, and operational processes.

Ideal:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.

• Experience mentoring engineers and driving adoption of engineering best practices at team level.

• Workato platform certification or demonstrated advanced proficiency.

• Experience with process orchestration tools implementing integration projects involving complex enterprise systems (e.g., SAP, Oracle, Dynamics) and cloud business apps (e.g., Workday, NetSuite, Salesforce).

• Certifications in major cloud platforms (AWS Certified Solutions Architect, Azure Solutions Architect, etc.).

• Background in enterprise architecture and solution design patterns (e.g., SOLID, DRY, KISS).

• Familiarity with security automation, policy-as-code, and cloud governance frameworks.

• Experience integrating cloud infrastructure with business systems (e.g., ITSM, CRM, ERP) via APIs and connectors.

Soft Skills / Personal Characteristics

• Collaboration & Stakeholder Partnership: Has worked across Engineering, Product, Customer Success, and business teams on real, end-to-end projects — knows how to align stakeholders, navigate competing priorities, and keep delivery moving.

• Communication: Communicates complex technical concepts clearly and confidently to both technical and non-technical audiences — in written docs, design reviews, and stakeholder presentations.

• Ownership & Initiative: Takes end-to-end accountability for project outcomes — from ambiguous requirements to delivered solution — without needing direction or hand-holding.

• Adaptability: Has navigated changing requirements, shifting priorities, and technical unknowns mid-project and delivered anyway.

• Influence & Leadership: Drives technical decisions and best practices through expertise and credibility; mentors peers and elevates team capability.

(REQ ID: 2732)

Responsibilities

We are looking for an exceptional Senior Automation Engineer to join our growing team. Embedded within the Product organization, you will lead the design and delivery of AI-powered automations that eliminate inefficiencies, amplify productivity, and enable our Product and Security teams to focus on high-value work and deliver meaningful business outcomes.

In this role, you will also be responsible to:

• Build AI-powered automation solutions. Design, implement, and maintain scalable, AI-driven automations that meaningfully improve productivity and efficiency across Product and Security processes.

• Drive process excellence. Identify and eliminate inefficiencies in Product and Security workflows, document best practices, and establish standards that support long-term operational health.

• Collaborate with stakeholders. Lead and participate in discovery and solution design sessions with Product and Security teams, ensuring automations are tightly aligned with business goals and user needs.

• Champion AI adoption. Actively explore and integrate AI capabilities into automation workflows, staying at the forefront of what's possible with tools like Workato and emerging AI technologies.

• Share knowledge. Document solutions, processes, and best practices to support team learning, onboarding, and ongoing maintenance.

• Invest in growth. Dedicate time to self-directed learning and research to stay current with AI and automation trends, continuously deepening your technical expertise.

• Develop the team. Mentor and guide junior engineers, fostering a culture of technical excellence, AI curiosity, and continuous improvement.

Requirements

Qualifications / Experience / Technical Skills

Required

• A background in information systems, computer science, engineering, or equivalent industry experience.
• 6+ years of experience in software engineering or technical consulting roles, with a focus on Workato or other integration platforms
• Ability to define and create architectures that are scalable and extensible, according to business requirements, environments, and limitations, adhering to standards, best practices
• Experience in enterprise integration tools like Workato, Mulesoft, Snaplogic, Deel Boomi, Oracle Integration Cloud, Tibco etc.
• Working experience with RESTful APIs, OAuth authentication, policies, api management, etc.
• Working experience with SQL in any RDBMS.
• Experience with Gen AI, such as OpenAI, Anthropic, and others, and Vector databases
• Experience working on projects using agile methodologies and experience in product management tools such as Jira 
• Experience building software and designing distributed solutions.
• Ability to work in the EMEA timezone (2pm to 11pm IST)

Ideal

• Experience in security and grc automations
• Experience in incident and change management processesExperience with AWS basic administration
• Experience in implementing integration projects involving complex enterprise systems (e.g., SAP, Oracle, Dynamics) and cloud business apps (e.g., Workday, NetSuite, Salesforce).
• Coding experience in Java/Python/Ruby, with knowledge of SOAP/XML, is considered a plus.
• Understanding of security best practices for integration and data handling.
• Experience in user experience (UX) design is a plus.

Soft Skills / Personal Characteristics

• Strong written and oral communication skills in English, enabling effective communication of complex technical concepts to diverse audiences.
• Technologically adept and quick to grasp new systems and concepts
• Collaborative team player with a proactive mindset, always seeking continuous improvement opportunities.
• Adaptability to thrive in a dynamic startup environment, coupled with proactive, outside-the-box thinking.
• Strong analytical and problem-solving skills.

(REQ ID: 2632)

About the Role

Workato is looking for a Principal Technical Architect, AI to join as a Field Specialist operating at the intersection of applied AI engineering and customer-facing technical strategy. This is a dual-mandate role with an approximately equal split:

Mandate 1 – AI Field Specialist (Customer-facing): You will work directly with enterprise customers and prospects in pre-sales and post-sales engagements to define and architect their AI strategies on Workato. This includes designing agentic automation solutions, advising on the latest approaches and best practices, scoping AI agent implementations, and helping customers move from proof-of-concept to production-grade autonomous systems.

Mandate 2 – Agentic CS Platform (Internal initiative): You will be a core architect and developer on Workato's autonomous Customer Success agent initiative, a production-grade system that captures complete customer context to support reasoning, and compounds intelligence over time. You will own the agent and memory architecture, evals and learning loop, and autonomy framework that power this system.

This is a role for someone who builds agentic systems to orchestrate LLMs into reliable, auditable, enterprise-grade agent architectures, and who can articulate that vision to a customer CIO and technical leaders as fluently as they can implement it in code.

Workato has a positive, diverse, and collaborative culture; we look for people who are curious, inventive, smart, hardworking, and who work to be a little better every day.

Responsibilities

AI Field Specialist

• Support as an expert AI architect in strategic enterprise engagements: roadmapping customer AI agent use cases and delivering technical deep-dives that demonstrate Workato's agentic capabilities.
• Lead architecture workshops with enterprise customers to define their AI automation strategy, including agent design, integration patterns, and governance frameworks.
• Advise customers on applied AI best practices: prompt engineering and agent orchestration patterns, evaluation and testing strategies for agent systems, confidence calibration, human-in-the-loop design, and continuous learning loops.
• Build reusable technical assets, such as reference architectures, solution blueprints, demonstration environments, and best-practice documentation, that enable the broader field team to position AI solutions.
• Develop and deliver technical collateral: architecture white papers, webinars, blog posts, conference talks, etc. that establish Workato's thought leadership in agentic automation.
• Partner with Product and Engineering to feed field insights back into the platform roadmap, ensuring customer-facing AI capabilities evolve based on real deployment patterns.
• Support global strategic accounts across the US, EMEA, and APAC geographies as needed for critical engagements.
• May require up to 20% global travel.

Agentic CS Platform

• Architect and implement core subsystems of the autonomous CS agent platform, including memory layers, the agent orchestration layer, and the decision trace architecture.
• Design and build a Customer Knowledge Graph as a structured, semantic network that models customers, users, policies, decisions, and operational artifacts as interconnected entities and relationships, enabling queryable representation of contextual states, and policy evaluations for governance, traceability, and decision optimization.
• Implement the confidence-based autonomy framework, including precedent matching, confidence scoring (precedent match, pattern recognition, data completeness, policy clarity), and policy-governed escalation routing.
• Define and design infrastructure architecture to ensure optimal performance and latency.
• Take scalable technology selection decisions.
• Establish evaluation frameworks: define metrics for decision quality, context accuracy, and learning velocity (autonomous threshold increases month over month).

Requirements

Qualifications & Experience

• B.Tech/BE or higher in Computer Science, Engineering, or related field. 
• 15+ years of total relevant experience in enterprise software architecture, design, and implementation.
• 8+ years of hands-on experience with Integration Platforms (MuleSoft, TIBCO, Oracle SOA, webMethods, or similar). Deep familiarity with iPaaS architecture patterns is essential.
• 2+ years of applied AI/Agents engineering experience, specifically in building systems that leverage LLMs and agent frameworks, orchestrating them into production applications.

Applied AI & Agent Architecture (Must-Have)

• Hands-on experience designing and building AI agent systems: multi-step reasoning pipelines, tool-use orchestration, and autonomous execution frameworks.
• Working knowledge of Python agent frameworks such as LangGraph, Claude Agent SDK, or equivalent. LangGraph experience with persisted state and human-in-the-loop patterns is strongly preferred.
• Experience with graph database design and implementation: entity modeling, relationship extraction, graph querying, and using graph structures for contextual retrieval. Neo4j/NetworkX equivalent experience is a plus.
• Practical experience with RAG architectures, vector databases, embedding strategies, and hybrid retrieval (vector + structured + graph).
• Understanding of evaluation and testing for AI systems: building evals, measuring agent quality, confidence calibration, A/B testing of prompts/pipelines, and regression testing for non-deterministic outputs.
• Familiarity with prompt engineering at production scale: structured prompting, chain-of-thought patterns, output parsing, retry/fallback strategies, and prompt versioning.
• Experience with observability for LLM systems: tracing, token/cost monitoring, and latency profiling. Familiarity with Langfuse, LangSmith, Phoenix, or similar tools.
• Experience with MCP (Model Context Protocol) standards for LLM-to-system integration.

Integration & Enterprise Architecture (Must-Have)

• Strong expertise in enterprise integration patterns: event-driven architectures, microservices orchestration, pub/sub messaging, and data synchronization.
• Deep working knowledge of APIs: RESTful, SOAP, webhooks, and data formats (JSON, XML).
• Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services (Lambda/Functions, DynamoDB, Kafka/Kinesis, S3).
• Familiarity with enterprise applications: Salesforce, ServiceNow, SAP, Workday, NetSuite, or similar. Understanding how these systems participate in agentic workflows.
• Understanding of enterprise security and governance requirements: OAuth, SSO, data residency, SOX compliance, audit trails, and role-based access control.

Nice-to-Have

• Background in Customer Success platforms (Gainsight, ChurnZero) or CRM architecture.
• Prior experience in a customer-facing technical role (Solutions Architect, Field CTO, Technical Account Manager, or Pre-Sales Engineer) at a SaaS or platform company.
• Contributions to open-source AI/agent projects or published technical content in the applied AI space.

General Soft Skills

• Exceptional ability to communicate complex AI and architecture concepts to diverse audiences: from engineering teams to C-level executives: adapting depth and vocabulary to the room.
• Strong consultative instinct: able to listen to a customer's business problem, decompose it into architectural components, and propose a credible path forward in real-time.
• Entrepreneurial mindset with comfort operating in ambiguity: this role spans an internal build and an external advisory function, and requires someone who can context-switch and self-prioritize.
• Collaborative by default: able to work across Product, Engineering, Customer Success, Sales, and Marketing without needing formal authority.
• Excellent written communication: able to produce architecture documents, white papers, and technical briefs that are clear, precise, and persuasive.
• Fast learner who stays current with the rapidly evolving AI agent ecosystem and can distill emerging patterns into practical guidance.

(REQ ID: 2216)

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT
The Professional Service Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.

• Assist customers with installation, configuration, training and use of Redwood solutions
• Perform analysis, scoping, and effort estimation to meet customer requirements
• Provide configuration, architecture & installation recommendations based on product best practices & customer needs
• Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion
• Communicate effectively and professionally with business and technical contacts
• Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally
• Travel to customers, partners, and Redwood Software sites as needed

YOUR EXPERIENCE

• 3+ years of IT Consulting experience
• Proven competence in IT Consulting, including training, installation, architecture design, and testing
• Interest in problem-solving & learning new technologies
• Experience or an understanding of SaaS solutions & integrations
• Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
• Knowledge of one or more identity providers (Active Directory, Okta, etc.)
• Knowledge and understanding of SSO, particularly SAML providers
• Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)
• Experience with UNIX, Windows, & Linux at a power user level
• Experience and understanding of API usage, including REST and SOAP
• Knowledge of communication protocols, including HTTP, FTP, and SSH
• Good communication & presentation skills
• Excellent time management and task management skills
• Demonstrated ability to manage and prioritize multiple client projects
• Demonstrated ability to learn on the go/on the job in a fast-paced environment

The Opportunity:

Definian is hiring an experience Senior Data Migration Developer_Oracle to join our growing offshore consulting team in India. In this role, you will work directly with clients to understand their business needs, solidify requirements, and become an expert with respect to their data. You will apply innovation, intelligence, and problem-solving skills to build custom solutions to their specific needs and guide them through large-scale technology transformations. You will benefit from mentorship and coaching from our industry experts.

The ideal candidate for this role will be someone who enjoys working with data and using technology to address a never-ending stream of challenges on behalf of clients who have huge needs but lack the ability, experience, time, and/or tools to do it themselves.

Job Title: Senior Data Migration Developer_Oracle

Position Type: Full Time

Location: Hyderabad Office (Onsite) 

The Opportunity:

Definian is hiring an experience Data Migration Manager_Oracle to join our growing offshore consulting team in India. In this role, you will work directly with clients to understand their business needs, solidify requirements, and become an expert with respect to their data. You will apply innovation, intelligence, and problem-solving skills to build custom solutions to their specific needs and guide them through large-scale technology transformations. You will benefit from mentorship and coaching from our industry experts.

The ideal candidate for this role will be someone who enjoys working with data and using technology to address a never-ending stream of challenges on behalf of clients who have huge needs but lack the ability, experience, time, and/or tools to do it themselves.

• Job Title: Data Migration Manager_Oracle
• Position Type: Full Time
• Location: Hyderabad Office (Onsite) 

The Opportunity:

Definian is hiring an experience Data Migration Developer to join our growing offshore consulting team in India. In this role, you will work directly with clients to understand their business needs, solidify requirements, and become an expert with respect to their data. You will apply innovation, intelligence, and problem-solving skills to build custom solutions to their specific needs and guide them through large-scale technology transformations. You will benefit from mentorship and coaching from our industry experts.

The ideal candidate for this role will be someone who enjoys working with data and using technology to address a never-ending stream of challenges on behalf of clients who have huge needs but lack the ability, experience, time, and/or tools to do it themselves.

Job Title: Data Migration Developer 

Position Type: Full Time

Location: Hyderabad Office (Onsite) 

Senior Systems Engineer – L3 

About Ensono

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Summary

The L3 Backup & Recovery Engineer is a senior technical resource responsible for the design, implementation, optimization, and support of enterprise backup and recovery platforms, with primary focus on Cohesity DataProtect and IBM Tivoli Storage Manager (IBM Spectrum Protect). This role provides expert‑level troubleshooting, leads incident resolution, supports DR readiness, and acts as a technical escalation point for L1/L2 teams and client environments.

Job Responsibilities

Technical Operations & Support

• Serve as L3 escalation for complex backup, restore, replication, and DR issues across Cohesity DataProtect and Tivoli Storage Manager environments
• Perform advanced root cause analysis for backup failures, performance issues, data corruption, and recovery incidents
• Lead and execute critical restores (file, VM, database, application‑level, and full system recovery)
• Support 24x7 shifts (including weekends and holidays) with rotations and major incident bridges as required

Platform Engineering & Administration

• Maintain enterprise backup architectures using Cohesity DataProtect and Tivoli Storage Manager
• Configure and manage:
• Backup policies, schedules, and SLAs
• Retention, replication, and archival strategies (on‑prem and cloud targets)
• Encryption, immutability, and ransomware protection features
• Perform capacity planning, performance tuning, and storage optimization
• Lead platform upgrades, migrations, and version lifecycle management

Disaster Recovery & Compliance

• Participate in and lead DR tests, audits, and recovery simulations
• Ensure compliance with RPO/RTO, security, and regulatory requirements
• Support data protection strategies for hybrid, cloud, and virtualized environments

Automation & Continuous Improvement

• Automate backup operations and reporting using scripts and native tooling where applicable
• Identify opportunities to standardize, optimize, and reduce operational risk
• Mentor and provide technical guidance to L1/L2 engineers

Client & Stakeholder Engagement

• Act as a technical advisor to clients and internal teams
• Participate in root‑cause reviews and technical design discussions
• Create and maintain technical documentation, SOPs, and knowledge articles

Required Technical Skills

Core Technologies

• Cohesity DataProtect (advanced administration, troubleshooting, restores, replication)
• IBM Tivoli Storage Manager (IBM Spectrum Protect)
• Enterprise backup concepts: incremental/full, deduplication, replication
• ServiceNow for ITSM

Infrastructure Platforms

• Virtualization: VMware and Hyper‑V
• Operating Systems: Windows Server, Linux (RHEL, SUSE, AIX preferred)
• Databases & applications: SQL Server, Oracle, file systems (preferred)

• Object storage (S3‑compatible, Azure Blob – preferred)

Experience & Qualifications

• 7–10+ years in enterprise backup or data protection roles
• Strong experience administering Cohesity Data Protect and Tivoli Storage Manager / IBM Spectrum Protect
• Experience in managed services or large enterprise environments preferred
• Relevant certifications (preferred but not required):
• Cohesity certification
• IBM Spectrum Protect certification

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to lead during high‑severity incidents
• Clear written and verbal communication
• Comfortable working in client‑facing and globally distributed teams

Shift Timing-1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Overview:   The Senior Software Development Engineer L4 is expected to successfully work through complex tasks independently, understand the intricacies of the software development life cycle, and display strong adherence to fundamental software engineering principles in the production of software. This position possesses a deep understanding of the computer’s architectural design and other issues like testing and scalability of software products.

Duties and Responsibilities:

• Work collaboratively to write high quality, testable code that meets the “Definition of Done” as it relates to team commitments;
• Utilize a “Test-First” approach to software development, where possible, in which the test is developed before the code; 
• Participate in design and code reviews with other engineers; 
• Create automated unit, system and acceptance tests and participate in test plan reviews; 
• Actively support and contribute to end of iteration demos;  
• Responsible for assigned integration, testing and deployment tasks; 
• Work with product management to scope and estimate product enhancements; 
• Design, implement, unit test software, and test software following defined processes;  
• Fix software defects (internal or customer reported) following defined process; 
• Actively foster continuous team improvement by being accountable for actions and continuously striving to become a better problem solver;
• Contribute to team retrospectives, helping to identify and resolve team impediments; 
• Write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections; 
• Actively participate in the change management process as business and technical scope is adjusted; 
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work.
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.
• On Call Policy: Participate in an on-call rotation to support critical issues, including outside standard business hours (evenings, weekends, and holidays), ensuring timely response and resolution as per defined SLAs.

Job Requirements:

Experience: 

• 5 to 8 Years of  hands on experience on Java/J2EE programming, especially on Java 8 features.
• Experience using latest frameworks like Spring, Spring Boot, Spring Rest, Spring Data, Spring Security and Hibernate.
• Experience on Angular is required
• Experience in Micro services architecture & development.
• Experience with SQL on any of the RDBMS – Oracle, PostgreSQL, My SQL.
• Hands on experience with development tools like Git, Gradle, Maven, Sonar, Jenkins, Antifactory etc.
• Experience with Test-driven development (TDD), code testability standards, JUnit/Mockito.
• Experience with DevOps practices and CICD model of development.
• Agile project experience along with working on Agile tools like JIRA/Azure DevOps.
• Must have the capability to work independently.
• Strong written and verbal communication skills.

Education:

• Bachelor's degree in computer science, Software Engineering, or Information Technology
• Master's degree or PhD in Computer Science, a related technical field, or equivalent practical experience preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Subject to inside environmental conditions.
• Travel for this position will include less than 10% locally usually for training purposes.