Position Overview:
Seeking a Security Analyst to join our Security Operations Center (SOC), focusing on incident response and threat detection. This role involves working with enterprise SIEM platforms, EDR solutions, and incident management tools to protect IBKR's global trading infrastructure.

Key Responsibilities:

• Triage and investigate security alerts using SIEM/EDR tools
• Execute incident response playbooks
• Perform malware analysis and IOC identification
• Create incident tickets and maintain documentation
• Conduct initial forensic data collection
• Support security event correlation and analysis
• Monitor suspicious endpoint activities
• Participate in 24x7 incident response coverage

Required Technical Skills:

• Experience with SIEM (Splunk/QRadar)
• EDR platforms (CrowdStrike/Carbon Black)
• Incident ticketing systems (ServiceNow/JIRA)
• Windows/Linux log analysis
• Network traffic analysis
• Malware detection tools
• IOC collection and analysis
• Basic forensic tools

Required Experience:

• 5+ years SOC/IR experience
• L1/L2 alert analysis background
• Experience with incident playbooks
• Exposure to MITRE ATT&CK framework
• Understanding of kill chain methodology
• Basic threat intelligence usage

Technical Environment:

• SIEM platforms
• EDR solutions
• TIP platforms
• Forensic tools
• Network monitoring tools
• Vulnerability scanners
• Incident management systems

Work Requirements:

• Rotating shifts (24x7 SOC)
• Incident response handling
• Alert triage and escalation
• Documentation and reporting
• Team collaboration

Growth Path:

• Advanced IR certification support
• Threat hunting training
• Digital forensics exposure
• Technical skill development
• Senior analyst progression

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to you!

About the Role

In this role, your main focus will be to work on a variety of QA and triage tasks to assist in the development of our autonomous delivery robot.  A primary focus of the role will be to triage the logs of the daily testing runs of the robots conducted in the US. This includes replaying and analyzing specific events as annotated by the testing team, categorizing such events, and working with the software team to evaluate any required improvements. The role could also involve setting up various simulation scenarios for testing within our simulation environment as well as creating maps used by the autonomy stack for navigation. 

You’re excited about this opportunity because you will…

• Analyze: Utilize proprietary diagnostic tools and techniques to triage and diagnose robot autonomy issues accurately and efficiently
• Execute: Take charge of ensuring the prompt analysis of issues, generating reports and data visualizations that effectively prioritize and summarize identified issues
• Build: Develop and construct diverse scenarios within a simulation environment to test and validate new autonomy features. Additionally, create and maintain a library of scenarios to support comprehensive regression testing
• Collaborate: Work cross-functionally with Operations, Program Management, and Software Engineering teams to provide an effective feedback loop of identifying, routing, and monitoring key issues across various systems of the autonomy stack
• Optimize: Streamline and enhance QA processes and workflows
• Lead: Have opportunities to take end-to-end ownership of QA initiatives, encompassing process establishment, defining metrics, new team member training, execution, quality auditing, and reporting

We're excited about you because...

• Familiarity with autonomous vehicle systems
• A self-starter. Thrives in fast-paced, dynamic environments with a proactive, action-oriented approach
• Adaptable; you exhibit the agility to swiftly grasp new concepts, adapt to evolving project requirements, and become a proficient specialist
• An innovator, actively seeking opportunities to enhance processes and drive improvements in quality and efficiency
• Exceptional attention to detail, enabling you to discern subtle visual differences in frame-by-frame comparisons

Qualifications:

• Bachelor's degree in engineering or a related field, or equivalent work experience to 2+ Years of industry experience as a QA Engineer or equivalent
• Proficiency in using Issue Tracking Software such as Jira
• Exceptional analytical skills
• Proven ability to collaborate and communicate effectively across different functional teams
• Track record of high quality deliverables with minimal supervision
• Must be located in Hyderabad, India 

Nice to have...

• Familiarity with Linux and command line interfaces
• Familiarity with version control tools such as Git and ability to run basic commands/workflows
• Experience with one or more data analytics and business intelligence tools, such as Sigma
• Experience with SQL

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to you!

About the Role

In this role, your main focus will be to work on curating new zones of our HD maps which are utilized by our autonomous delivery robot.  A primary focus of the role will be to use in-house tooling to curate and annotate specific features of the real world into our maps (lane geometry, junction locations, traffic lights, etc.). These maps are essential to our autonomous driving capabilities and allow us to expand our coverage of neighborhoods and cities where our robots will operate, performing deliveries to real customers.

You’re excited about this opportunity because you will…

• Take charge to execute the required tasks for the map zones are you assigned
• Ensure a high level of quality such that additional reviews and fixes are kept to a minimum
• Suggest improvements to the tooling and possible areas for improvement/automation to increase efficiency
• Collaborate with other map curators to review their work and deliver high quality maps in a timely manner

We're excited about you because...

• Familiarity with autonomous vehicle systems
• A self-starter. Thrives in fast-paced, dynamic environments with a proactive, action-oriented approach
• Adaptable; you exhibit the agility to swiftly grasp new concepts, adapt to evolving project requirements, and become a proficient specialist
• An innovator, actively seeking opportunities to enhance processes and drive improvements in quality and efficiency
• Exceptional attention to detail, enabling you to discern subtle visual differences in frame-by-frame comparisons

Qualifications:

• Bachelor's degree or 2+ Years of industry experience 
• Proficiency in using Issue Tracking Software such as Jira
• Exceptional analytical skills
• Proven ability to collaborate and communicate effectively across different functional teams
• Track record of high quality deliverables with minimal supervision
• Must be located in Hyderabad, India

Nice to have...

• Familiarity with Linux and command line interfaces
• Familiarity with version control tools such as Git and ability to run basic commands/workflows
• Experience with image / vector editing tools like Photoshop, Adobe Illustrator, or similar tools
• Experience with GIS tools like QGIS, ArcGIS, etc
• Experience with AutoCAD, Solidworks, Blender, or other 3D modeling software

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Technical Support Specialist

Role Overview:

Global Support is committed to excellence for our customers by providing legendary service on every support case. Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues. This position requires daily client contact through inbound calls, emails and messages from our customer portal. TSS team members determine the nature of a client’s request, prioritize the case appropriately and work diligently to resolve the case efficiently while exceeding client expectations.

Role Expectations:

• Ensure a high level of service and support, across multiple channels, by providing expert advice and support in a professional and confident manner.
• Efficiently prioritize, manage and resolve individual support cases within our ticketing system based on urgency and impact.
• Proactively monitor and follow-up on owned cases to guarantee timely resolution and high customer satisfaction.
• Develop a deep understanding of customer needs in order to effectively address and resolve issues, demonstrating empathy, professionalism, and a dedication to understanding and meeting customer needs.
• Adhere to team processes and best practices for case and queue
• Maintain product proficiency by engaging in continuous learning to stay updated on technological advancements that are relevant to our products and services.
• Ensure clear, concise, and timely communication of status updates and issues are provided to customers.
• Effectively articulate and escalate issues to Technical Support Engineers, while maintaining high standards of documentation and communication.
• Communicate technical information clearly and effectively to both technical and non-technical
• Openly communicate within the team to promote collaboration and leverage collective skills and knowledge to drive results.

Required Qualifications:

• 1+ years of related support/service experience, ideally in the SaaS space or equivalent
• Bachelor’s degree in computer science or equivalent degree
• Active command of the English language required
• Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.)
• Basic knowledge of Linux/Unix production environments, networking and security concepts
• Basic knowledge of databases including SQL

Additional Qualifications:

• Basic knowledge of high level computer languages (C/C++, Java, Perl, Ruby, Python, AWS)
• Experience working in complex, dynamic, fast-paced
• Email marketing or digital marketing software
• Strong written and verbal communication
• Soft skills:
  • Teamwork
  • Proactivity
  • Attention to Detail

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Senior Systems Engineer

Overview

We are seeking a Senior Systems Engineer to support and enhance the infrastructure that underpins our global business operations. This role involves maintaining and improving enterprise-level systems, including data center operations, hardware platforms, virtualization, backups and recovery, operating systems, networking, and security.

The ideal candidate will have deep experience in enterprise infrastructure, be self-driven, and capable of independently leading projects from concept to completion. In addition to maintaining existing systems, this role will focus on modernizing and automating infrastructure to improve scalability and performance.

This is a global role that requires collaboration across time zones and includes participation in a 24x7 support rotation with occasional on-call responsibilities.

Key Responsibilities

• Deploy and manage hardware (including gray market systems) in enterprise data centers with assistance from on-site personnel.
• Design, implement, and migrate to modern private cloud infrastructure.
• Establish and maintain configuration management using Foreman, Puppet Enterprise, and Ansible for Linux environments.
• Enhance automated build and deployment pipelines for physical and virtual machines.
• Create configuration roles and automation code using tools like Ansible and Puppet.
• Develop scripts to automate daily tasks for the Systems Engineering team.
• Perform advanced troubleshooting for hardware, Linux, and Windows systems in large-scale environments.
• Lead and plan infrastructure projects independently.
• Provide subject matter expertise in designated technical areas; contribute to technical discussions and architecture decisions.
• Advise on data center best practices, including power configuration, HVAC, and rack design.

Required Qualifications

• 10+ years of Linux/Unix administration (Solaris, AIX, or other flavors)
• 3+ years of OpenStack engineering and administration
• 5+ years of VMWare or equivalent Engineering and Administration
• 5+ years of scripting experience with Bash, Perl, Ruby, Python, etc.
• 3–5 years of experience with system monitoring tools (Check_MK, Nagios, SolarWinds)
• 3–5 years of hands-on hardware management (Dell, SuperMicro, HP)
• 2–3 years of experience with Puppet for configuration management
• 5+ years of experience using Microsoft Office (Word, Excel, Outlook, Teams)

Preferred Qualifications

• 1–2 years of storage administration (EMC, NetApp, 3PAR, Hitachi)
• 1–2 years of experience with F5 load balancers
• 2–4 years of public or hybrid cloud experience (AWS, Azure, Rackspace)
• 2–3 years of application development experience (Java, C++, C#/VB.NET, PHP, HTML, JavaScript)
• 1–2 years of CI/CD experience (Jenkins, TeamCity, etc.)
• 2+ years with Ansible AWX or Tower

Candidate Profile

• Strong communication and interpersonal skills
• Skilled at mentoring and leading technical discussions (including whiteboarding sessions)
• Excellent documentation skills, particularly using wikis and diagramming tools like Visio or Lucidchart
• Ability to take direction while also contributing ideas for environment improvements
• Bachelor’s degree in computer science or a related field (or equivalent experience)

Digital Graphic Designer

Summary:

Zeta’s Marketing Operations is comprised of over 50 individuals who provide world class operational support to the stakeholders and clients of Zeta using multiple in-house and commercial performance marketing tools. Our Campaign Operations team is looking for a Digital Graphic Designer in our Hyderabad office to support our in-house Creative Team who loves to create visual stories that help people engage with brands in the digital marketing space.  The ideal candidate is eager to learn, open-minded, and interested in being part of a team that creates stunning visual support for our client’s and their respective campaigns. Attention to detail, combined with a strong working knowledge of design-related applications, is essential.

Essential Responsibilities:

• Contribute to the development of creative concepts, translating them into visual and interactive form
• Match strategic direction with appropriate design results for the digital and web-based marketing initiatives while providing quality assurance on creative deliverables
• Familiarity with designing for multiple formats such as email, display, social, web and mobile responsive/cross-platform
• Exhibit an awareness of current web design practices and issues of cross-browser compatibility
• Build and maintain a team rapport with production managers, content developers and all other Creative and Campaign Operations team personnel

Essential Competencies:

• Excellent communication skills and fluent in English (both written and verbal)
• Ability to take creative direction and produce highly engaging designs that show a strong attention to detail in a fast-paced team environment
• Excellent graphic design, layout and typography skills with strong, clean visuals
• Proficiency in Adobe Creative Suite programs (specifically Photoshop, Illustrator, XD)
• Familiarity and prior experience working with Figma and Sketch
• Knowledge of front-end development experience such as HTML/CSS is a plus
• Grasp of AI applications and UI/UX design processes or methodology, preferred
• Experience with photo-retouching and logo design and illustration
• Strong design portfolio (please provide link with resume)

Desired Characteristics:

• Bachelor’s degree in design or a related field
• 5+ years of relevant design experience in a digital agency, media company, advertising agency, production studio, creative services environment, etc.
• Strong collaboration, time management and multi-tasking skills
• Experience in a fast-paced service environment
• Comfortable with abbreviated development cycles and flexible with shifting priorities

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Sr. Systems Administrator

The Systems Administrator would report to the Manager of Systems Engineering performing functions related to the day-to-day operations of the infrastructure supporting the business including data center operations, hardware, operating systems, user administration, virtualization, and backups and recovery of the environment. This person would work closely with team members around the globe to provide 24x7 support including occasional on-call responsibilities. Sr. Systems Administrator must be able to work well with others, taking direction from team leads to complete his/her own projects, while acquiring information from the team as needed. This person would work to maintain the current environment and meet the needs of users on a day to day basis. The Sr. Systems Administrator will be able to solve problems injecting his/her own experience, assisting less experience team members to complete tasks and developing documentation for standard operating procedures.

Tasks Include:

• Helping to integrate hardware, software, network, process and as required
• Maintaining established Linux/Windows environment working tickets as required
• User and group management in LDAP and Windows AD
• Performing system builds and decommissions as required
• Patching of OS, firmware, BIOS of systems
• Maintenance of existing infrastructure services (DNS, LDAP, NTP, Monitoring, environment)
• Assisting in effort to integrate hardware, software, network, process and procedure from various business units
• Executing a plan for data center consolidation including system builds/tear downs, migration to different data center

Profile includes:

• Good Communication Skills
• Able to take direction
• Attention to detail

Required:

• 4+ years Linux, Unix (Solaris, AIX, Other) administration
• 1-2 years VMWare or other virtualization experience
• 1-2 Years shell scripting (bash, bsh, ksh, sed, awk), Perl, Ruby or Python or PowerShell
• 3+ years Windows and Domain Administration (2003-2012 R2)
• 3+ years TCP/IP
• 3+ years Hardware management (HP/Dell/Cisco UCS)
• 4+ years MS-Office (Word/Excel/Outlook/Lync or Skype For Business)
• Ability to lift 50lbs
• Ability to climb ladders as required

Desired:

• 1-2 years Citrix administration
• 1-2 years F5 load balancer administration
• 1-2 years backup administration (Netbackup, Networker, Bacula)

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment. The individual provides escalation support to Multiple Platforms and its Services. They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues. They are also responsible for communication to the end users.

Job Location: Hyderabad

Shift Timing: Rotational Shift (24/7)

Required Certification: RedHat certifications (RHCSA / RHCE)

Duties & Responsibilities:

• Fully functional and self-directed  
• Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines. 
• Analyze clients/team requests to solve short- and long-term technical issues. 
• Engineer solutions to meet company’s SLA's and meet client expectations’ 
• Monitor and assist to tune applications in the environment through project initiatives, enhancements and integration. 
• Perform upgrades of the applications in the Hosted environment. 
• Provides formal mentorship 
• High complexity assignments- owner  
• Moderate complexity assignments - owner (1 or >)l 
• Low complexity assignments - provide oversight/review  
• Regularly lead self and others and/or established as Product SME and/or established as specialist 
• Sees the whole picture and adjusts work accordingly.  
• Mentors others with less experience. 
• Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.     
• Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation. 

Required Qualifications: 

Typically requires a minimum of 3 - 5 years of related experience in a professional job role with a Bachelor's degree in Computer Science or related field.; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience  

• Basic knowledge on OS, Database & Networking concepts. 
• Excellent problem-solving and communication abilities 
• Strong knowledge on linux administration & linux server administration  
• Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP 
• Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux 
• Strong understanding on web servers, application servers, DNS & Mail servers. 
• Should be good at any of the scripting languages. Shell/Python 
• Knowledge on configuration management tools like puppet, Ansible is a plus.  
• Industry certifications for application/s being supported are a plus. 
• Experience with configuring and managing zones. 
• Experience providing day to day administration and monitoring of servers to include: 
• Provide support to ensure Linux Servers are operational. 
• Provide file and system security management, log analysis, and statistical report generation. 
• Analyze Security Scans and assist with vulnerability remediation. 
• Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
• Should be ready to work in rotational shifts.

Company Summary:

 Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Job Summary: We are seeking a skilled and experienced Linux Systems Engineer to join our team. This role will focus on managing and optimizing our Computer-Aided Design (CAD) systems. The ideal candidate will have a strong background in Linux system administration, experience with CAD tools, and a passion for ensuring the reliability and performance of our engineering infrastructure.

Key Responsibilities:

• System Administration: Design, configure, and maintain Linux-based servers and workstations used for CAD applications. Ensure high availability, usage optimization and performance of these systems.
• CAD Management: Support and manage CAD tools and environments, including installation, configuration, license management and troubleshooting. Work closely with engineering teams to understand their requirements and provide solutions.
• Automation: Develop and maintain scripts and automation tools to streamline system management tasks, such as software deployment, system monitoring, and backup processes.
• Security: Implement and maintain security measures to protect CAD systems and data. Ensure compliance with company policies and industry standards.
• Performance Monitoring: Monitor system performance and resource utilization. Identify and resolve performance bottlenecks to ensure smooth operation of CAD applications.
• Collaboration: Work with cross-functional teams, including IT, engineering, and stakeholders, to ensure seamless integration and operation of CAD systems. Provide technical support and guidance to users.
• Documentation: Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides.

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.

• Experience: Minimum of 5 years of experience in Linux system administration, with a focus on supporting Grid/scheduling systems and License environments (FlexLM)

• Technical Skills: Proficiency in Linux operating systems (e.g., Red Hat, CentOS, Ubuntu), scripting languages (e.g., Bash, Python), version control (e.g., GIT, Gitlab), and CAD tools (e.g., Questa (Modelsim), Xcelium or VCS).
• Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and resolve complex technical issues.
• Communication: Excellent communication and interpersonal skills. Ability to work effectively with diverse teams and stakeholders.
• Certifications: Relevant certifications (e.g., RHCE, CompTIA Linux+) are a plus.

Preferred Qualifications:

• Experience with cloud technologies (e.g., AWS, Azure).
• Knowledge of network protocols and services (e.g., DNS, DHCP, NFS).
• Familiarity with configuration management tools (e.g., Ansible, Puppet).

Software Simulation Engineer 

AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight.

Summary:

AST SpaceMobile is looking to hire a Software Engineer for a software-in-the-loop (SIL) simulation group. The primary product, referred to as the dynamic spacecraft simulator (DSS), provides a testbed and integration environment for a wide variety of subsystems on our satellites, including navigation, payload, power, FDIR, and TT&C. The candidate will work as part of a team responsible for developing and ensuring the fidelity of a variety of C++-based software models, integrating software from other teams into the environment, driving integration testing between various subsystems, and further developing the overall simulation environment. The ideal candidate will be capable of both digging into the details of interface control documents (ICD) and making informed architectural decisions about large, distributed software systems.

Duties & Responsibilities:

• Contribute to the ongoing development of and maintenance of several generations of software-based spacecraft simulators
• Implement and add functionality to software models of hardware components
• Maintain and update simulation code as requirements and/or technologies change
• Collaborate with other engineering disciplines in planning, design, and development of simulation interfaces to ensure software and hardware performance and compatibility 
• Drive integration testing between different subsystems owned by diverse stakeholders—ability to debug complicated systems, and find working compromises between groups with divergent priorities

Minimum Qualifications: 

• At least 8-9 years of professional experience working with C++
• Proficient with modern C++, ideally C++17, and the C++ standard library
• Proficient at reading and modeling a system based on an ICD
• Familiar with CMake
• Proficient with Git
• Comfort with multi-process computing and distributed computing
• Comfort with GNU/Linux and common unix tools
• Some level of familiarity with concepts of embedded programming such as:
  • Serial interfaces
  • Registers
  • Timers
  • Cross-Compiling
• Ability to work in a remote, distributed team

Preferred Qualifications:   

1. Comfort with concepts of Embedded Software
2. Any experience with spacecraft or other real-time systems
3. Proficient with modeling physical components (e.g. battery charge, discharge, thermals)
4. Familiar with AWS
5. Proficient in Python
6. Proficient with bash/shell scripting

AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Job Summary

We are seeking Senior Embedded Software Engineer with extensive experience in firmware and embedded software development. The ideal candidate has a strong background in low-level programming, hardware bring-up, and real-time embedded systems. This role focuses on developing software for gateway systems, requiring high reliability, robustness, and fault tolerance.

Key Responsibilities:

• Develop and maintain firmware and embedded software for satellite systems.
• Perform hardware bring-up, including board-level debugging, bootloader development, and peripheral integration.
• Collaborate with hardware engineers to validate and optimize system functionality.
• Ensure the software is highly reliable, fault-tolerant, and resilient to extreme environmental conditions, meeting the rigorous demands of satellite applications.
• Debug complex system issues involving hardware-software interaction.
• Optimize software performance for real-time and resource-constrained environments.

Required Skills & Qualifications:

• 10+ years of experience in embedded software and firmware development.
• Strong expertise in C and C++ programming. 
• Proven experience with Linux OS 
• Hands-on experience with hardware bring-up, including debugging bootloaders, memory interfaces, and peripheral drivers.
• Experience with real-time systems and low-level embedded programming. 
• Strong knowledge of networking and binary protocols.

Preferred Qualifications:

• Familiarity with Xilinx hardware platforms.
• Experience with Petalinux and Yocto build systems.
• Understanding of OpenMP and parallel computing optimizations.
• Experience in aerospace or satellite system development.
• Linux device drivers, Low level drivers, QNX/RTOS drive programming, ARM assembly, Embedded C/C++

Role - Senior Database Operations Engineer

Job Summary
Reporting to the Manager, Database Administration, the Senior Database Operations Engineer will provide timely and quality database design, development, maintenance, and problem resolution services for internal and external customers. They will manage highly resilient corporate and cloud database infrastructure utilized by GHX DaaS/SaaS solutions. The Sr Database Ops Engineer will work with various operational and development teams to plan, design and implement and support core database functionality that meets company initiatives with respect to performance, scalability, reliability, and adherence to operational policies and principles.

Roles and Responsibilities:

•Administration and management of GHX databases, including:Backup and recovery ,Monitoring of data database capacity and performance ,Security and data access management ,Installations, upgrades, and patching ,Fail over server management
•Safeguard the company's data, tools and information systems by adhering to Operational and Security policies and procedures throughout the lifecycle of service delivery.
•24/7 monitoring, on-call support and troubleshooting database issues, provide operational feedback to development and release teams.
• Provide guidance and assistance to junior database engineers
• Collaborate with DB platform engineers on DB version and upgrades as well as best practices

Required Qualifications

•Bachelor’s degree from an accredited college in CS or related discipline or equivalent experience
•5-8 years’ experience in Database Administration
•In depth knowledge of at least one RDBMS platform or No-SQL platform (ie MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle or SQL server) with familiarity and the ability to support additional platforms at a basic level
•Experience with hybrid and public cloud concepts
•Part of a support organization involved in implementation projects
•Proven ability to manage databases in a high transaction/high availability environment
•Experience with horizontal scaling and high availability technologies/concepts (ie Oracle RAC & Dataguard, SQL Server ‘Always On’)
•Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in a physical and/or virtual environment
•Experience with cloud hosted databases AWS preferred

Preferred Skills

•Strong critical thinking, analytical and problem-solving skills
•Interpersonal skills with a strong orientation towards customer service
•Excellent written and oral communications skills with demonstrated commitment to production of high-quality documentation
•Excellent team player with good experience working with departmental and cross functional teams

Role - Database Operations Engineer III

Job Summary Reporting to the Manager, Database Administration, the Database Operations Engineer will provide timely and quality database design, development, maintenance, and problem resolution services for internal and external customers. They will manage highly resilient corporate and cloud database infrastructure utilized by GHX DaaS/SaaS solutions. The Database Ops Engineer will work with various operational and development teams to plan, design and implement and support core database functionality that meets company initiatives with respect to performance, scalability, reliability, and adherence to operational policies and principles.

Roles and Responsibilities:

•Administration and management of GHX databases, including Backup and recovery Monitoring of data database capacity and performance Security and data access management
Installations, upgrades, and patching fail over server management
•Safeguard the company's data, tools and information systems by adhering to Operational and Security policies and procedures throughout the lifecycle of service delivery.
•24/7 monitoring, on-call support and troubleshooting database issues, provide operational feedback to development and release teams.
• Provide guidance and assistance to junior database engineers
• Collaborate with DB platform engineers on DB version and upgrades as well as best practices
Required Qualifications
•Bachelor’s degree from an accredited college in CS or related discipline or equivalent experience
•2-5 years’ experience in Database Administration
•In depth knowledge of at least one RDBMS platform or No-SQL platform DBs (ie MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle or SQL server) with familiarity and the ability to support additional platforms at a basic level
•Experience with hybrid and public cloud concepts
•Part of a support organization involved in implementation projects
•Proven ability to manage databases in a high transaction/high availability environment
•Experience with horizontal scaling and high availability technologies/concepts (ie Oracle RAC & Dataguard, SQL Server ‘Always On’)
•Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in a physical and/or virtual environment
•Experience with cloud hosted databases AWS preferred

Preferred Skills
•Strong critical thinking, analytical and problem-solving skills
•Interpersonal skills with a strong orientation towards customer service
•Excellent written and oral communications skills with demonstrated commitment to production of high-quality documentation
•Excellent team player with good experience working with departmental and cross functional teams

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

About the Company 

At Redpin, we simplify life’s most important payments. Buying a property overseas can be stressful—especially when it comes to moving money. Through our Currencies Direct and TorFX brands, we’ve been helping customers do exactly that for over 25 years.

With recent investment, we are building a new generation of digital products and services that make international real estate payments simpler, faster, and more transparent.

As part of Redpin 2.0, we are transforming from a horizontal FX platform into a verticalized, embedded software company, positioning ourselves as the global solution for real estate payments.

About the Role

At Redpin, this role is not just about managing infrastructure — it’s about building intelligent, scalable, and developer-first platforms that power our next-generation digital products.

As a Senior Software Engineer – DevOps, you will play a hands-on role in designing, building, and operating cloud-native infrastructure and DevOps platforms, with a strong emphasis on automation, reliability, security, and cost efficiency.

We are looking for a DevOps Engineer with exposure to AI/ML or Generative AI use cases, who can help us embed intelligence into our engineering ecosystem — from pipelines to observability and platform operations.

What You'll Do

AI / ML / GenAI

• Hands-on experience with platforms such as OpenAI, Bedrock, or Vertex AI
• Strong understanding of prompt engineering and AI API integrations
• Solid foundation in machine learning concepts and LLM architectures

Cloud Infrastructure (AWS)

• Design and implement AI-powered automation solutions for DevOps and platform engineering use cases
• Build and integrate AI agents to enhance developer productivity
• Develop and maintain CI/CD pipelines with AI-assisted workflows
• Design, provision, and operate secure, scalable AWS infrastructure
• Work across compute, networking, storage, and IAM
• Support multi-account AWS environments and apply governance guardrails
• Implement Infrastructure as Code (IaC) using Terraform and/or CloudFormation
• Troubleshoot and resolve cloud infrastructure issues

CI/CD & DevOps Automation

• Build, maintain, and optimize CI/CD pipelines for application and microservices teams (preferably using GitLab or GitHub)
• Automate build, test, security scanning, and deployments
• Implement deployment strategies such as blue-green, canary, and rolling deployments
• Improve pipeline performance, stability, and developer experience

Cloud Security & Governance (Execution Focus)

• Implement AWS security best practices including IAM, VPC security, encryption, and secrets management
• Enforce tagging standards, access controls, and policy guardrails
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Support audit and compliance requirements

Reliability & Observability

• Implement and manage monitoring, logging, and alerting solutions
• Build dashboards for system health, availability, and performance
• Improve system reliability through automation and proactive monitoring

Cloud Cost Optimization

• Monitor and optimize AWS costs across services.
• Implement right-sizing, autoscaling, and storage lifecycle policies.
• Support Savings Plans and Reserved Instance optimization.
• Promote cost-efficient cloud usage and architecture

DevOps Best Practices

• Apply and promote DevOps principles such as automation, CI/CD, and IaC.
• Reduce operational toil through tooling and automation.
• Support teams in adopting cloud-native and DevOps best practices

Collaboration & Mentorship

• Work closely with application, SRE, and security teams.
• Mentor junior DevOps engineers through code reviews and hands-on guidance.
• Contribute to documentation, runbooks, and operational standards

What You’ll Need

• Strong hands-on experience with AWS (EC2, EKS, ECS, VPC, IAM, RDS, S3, CloudWatch)
• Experience building AI agents or automation bots
• Familiarity with MLOps and FinOps practices
• Strong scripting skills (Python or Bash)
• Proven experience with CI/CD tools (GitLab CI, GitHub etc.)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Hands-on experience with Docker and Kubernetes (EKS)
• Solid understanding of Linux, networking, and cloud security
• Experience with monitoring, logging, and alerting systems
• Strong troubleshooting and automation skills

Bonus Points

•  AWS Config, CloudTrail, GuardDuty
• Observability tools (Corologix, ELK, Datadog)
• GitOps tools (ArgoCD, Flux)
• Scripting skills in Python, Go, or Bash
• Exposure to FinOps practices
• AWS Certified Solutions Architect – Associate or Professional

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Position Overview:

As a Senior Technical Account Manager (TAM), you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean’s success.

What You’ll Do:

1. Technical Consultation & Architecture Design

• Develop deep expertise in DigitalOcean’s product portfolio and the broader cloud ecosystem.
• Design, diagram, and plan infrastructure architectures tailored to customer needs.
• Conduct technical workshops and consultation sessions to empower customers.
• Stay updated with cloud infrastructure best practices and maintain relevant certifications.

2. Proactive Customer Engagement & Growth

• Manage and grow key DigitalOcean accounts, driving retention and expansion.
• Conduct QBRs to assess customer progress, evolving needs, and growth strategies.
• Identify cost optimization and performance improvement opportunities.
• Collaborate with internal teams (Engineering, Marketing, Account Management) to align on strategic goals.
• Monitor customer usage trends to proactively identify risks and opportunities.

3. Advocacy & Cross-Functional Collaboration

• Serve as the voice of the customer, influencing product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical issues.
• Deliver compelling presentations and training for customers, partners, and internal teams.
• Contribute to technical documentation and knowledge sharing initiatives.

4. Tooling & Efficiency

• Develop tools and scripts to improve TAM workflow and engagement efficiency.
• Stay current with industry trends to enhance customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Strong experience in cloud infrastructure, Linux, distributed systems, and automation.
• Basic programming skills in a mainstream language (e.g., Python, Go).
• Knowledge of provisioning and deployment tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, GCP, Azure).
• Familiarity with version control (Git), SQL, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Proven ability to deliver exceptional customer experiences and technical solutions aligned with business goals.
• Strong stakeholder management, prioritization, and expectation-setting skills.
• Analytical skills to monitor customer trends and identify growth opportunities.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication, capable of simplifying complex technical concepts.
• Experience delivering presentations and training sessions tailored to customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects.
• Quick to adapt to changes in the cloud ecosystem and improve solutions and engagement strategies.

Extra Credit / Preferred Experience:

• Prior experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in startup environments.
• Cloud certifications (AWS, GCP, Azure) and NVIDIA certifications for GPU and AI/ML.
• Networking (Cisco/Juniper), automation (Terraform, Ansible), virtualization (KVM, Xen), and database experience (MongoDB, MySQL).
• Familiarity with open-source technologies like Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (RHCSA/RHCE) and experience with large CRMs like Gainsight and Salesforce.

*This is a hybrid role

#LI-Hybrid

We are looking for a Customer Success Engineer II - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer II at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

JR: [2026-7645]

*This job is located in Hyderabad, India

#LI-Hybrid

We want people who are passionate about building huge scale networks on the Internet.

We are looking for a Senior Network Engineer to join the existing network engineering team, working with the infrastructure group. Reporting to the Manager of Network Engineering, the Network Engineer will be part of a team that is designing, implementing and maintaining the DigitalOcean network from the Internet edge to the hypervisor connections. Our networks need to be massively scalable, and enable systems agility, while providing our hundreds of thousands of customers with the most stable platform. We work with other infrastructure and engineering teams to ensure new products and features have scalable network architectures and will provide the performance our customers require.

If you’re looking for a Network Engineering role to challenge your skills and be rewarding and fulfilling, while working with top of the line equipment and managing a large network with huge scaling requirements and modern design, this job is for you.

What You’ll Do:

• Providing hands-on technical design and engineering for network-related tools and systems
• Working with networking-focused software engineers to develop/maintain our network automation and monitoring platform.SDN solution and integration
• Developing and contributing to open source projects relating to network and platform engineering
• Helping to maintain good code quality by providing guidance during code reviews
• Developing and maintaining network automation solutions

What You’ll Add to DigitalOcean:

• BA/BS in Computer Science or equivalent degree
• Knowledge of and demonstrated ability in at least one of the following languages: Go, Python
• Expertise with Linux
• Experience with CI/CD, containers and/or virtualization, web servers, and databases
• Hands-on experience with observability tools such as Prometheus, Grafana, or the ELK stack
• Experience with automation frameworks (Salt preferred)
• Good knowledge of code versioning tools such as Git, and accustomed to multi-branches development
• Experience working on, building, and troubleshooting large-scale datacenter networks
• Experience working on, building, and troubleshooting global backbone networks
• Experience working with Juniper hardware (e.g., MX, QFX, EX, SRX) and the Junos operating system, and Nokia, Arista, and Ciena
• Experience working with typical layer-2 and -3 protocols such (e.g., BGP, OSPF, VRRP, IS-IS ,LACP,MC-LAG)
• Experience working with MPLS, including BGP-LU (RSVP-TE experience a plus)

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

We are looking for a Senior Customer Success Engineer I – Kubernetes who is passionate about cloud infrastructure, container orchestration, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Senior Customer Success Engineer I at DigitalOcean, you will play a critical role in supporting and empowering customers to successfully run production workloads on Kubernetes. You will work closely with customers to troubleshoot complex issues, optimize cluster performance, and guide them in adopting best practices across Kubernetes and cloud-native architectures.

In this role, you will bring deep technical expertise in Kubernetes and act as an escalation point for complex, business-critical customer scenarios. You will collaborate cross-functionally with Product and Engineering to drive customer outcomes, influence platform improvements, and mentor junior engineers. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry.
• Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
• Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations.
• Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
• Guide customers in designing scalable, resilient, and secure Kubernetes architectures on DigitalOcean
• Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing
• Partner cross-functionally with leadership, Product, and Engineering to shape support strategy, feature needs, and best practices for Managed Kubernetes.
• Use observability and monitoring tools to diagnose system behavior and performance bottlenecks

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
• Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters.
• Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
• Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet.)
• Solid foundation in Linux systems, cloud infrastructure, and distributed systems
• Strong knowledge of networking concepts including Kubernetes networking, ingress controllers, load balancing, and storage solutions (persistent volumes, CSI drivers)
• Expertise in troubleshooting across application, container, and infrastructure layers
• Customer-first mindset with the ability to manage high-pressure, business-critical situations and delivering great support experiences
• Strong communication skills with the ability to explain complex technical concepts clearly
• Ability to work independently, take ownership, and collaborate across teams in a fast-paced environment

Preferred Qualification:

• Experience with managed Kubernetes platforms (DOKS, EKS, GKE, AKS) and multi-cloud or hybrid environments
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Flux)
• Exposure to observability and monitoring tools (Prometheus, Grafana, Loki, OpenTelemetry)
• Knowledge of Kubernetes security best practices (RBAC, network policies, secrets management)
• Contributions to open-source projects, blogs, or documentation in Kubernetes/cloud-native ecosystems
• At least one of the Advanced Kubernetes certifications (CKAD, CKS)

Bonus: Experience with one or more programming/scripting languages (Go, Python, Bash)

JR: [2026-7644]

#LI-Hybrid

We are seeking a skilled Software Engineer with expertise in GPU Infrastructure, Ubuntu operating systems, and automation to design, build, maintain, and optimize machine images across a variety of cloud platforms. In this role, you will play a key part in delivering standardized, secure, and high-performant images, including those deployed on GPU Bare Metal and GPU droplet (VM) images 

You will focus on automating the image creation lifecycle, ensuring image integrity, and optimizing for performance and security. The ideal candidate brings deep experience in GPU infrastructure, automation, and test systems, along with a strong passion for building secure, scalable, and efficient machine images that power modern cloud-native applications and services.

What You’ll Do:

• Work with key stakeholders in packaging and continuously testing our GPU images across multiple platform services.  This includes coordination with hardware engineering teams on packaging firmware versions and maintaining an active compatibility matrix of GPU drivers across Nvidia and AMD GPU platforms (H100/H200/MI300x/MI325x).
• Automation and Scripting: Develop and maintain tooling and scripts (e.g., using HashiCorp Packer, Ansible, Terraform, Python, Shell scripting) to automate the creation, testing, and deployment of machine images.
• Security and Compliance: Ensure machine images adhere to security best practices, including hardening, patch management, and compliance with organizational and industry standards (e.g., CIS benchmarks, GDPR, HIPAA).
• Optimization: Optimize machine images for performance, size, and boot time to enhance scalability and reduce operational costs.
• CI/CD Integration: Integrate machine image creation into CI/CD pipelines using tools like Jenkins, GitHub Actions, or GitLab CI for automated builds and deployments.
• Versioning and Documentation: Maintain version control for machine images and document configurations, processes, and best practices.
• Monitoring and Troubleshooting: Implement monitoring for image performance and troubleshoot issues related to image deployment and runtime in cloud environments.
• Stay Updated: Keep abreast of advancements in cloud technologies, containerization, and image management tools to propose and implement improvements.

What You'll Add to DigitalOcean:

• Strong experience with building Linux operating system images.
• Solid understanding of GPU related infrastructure including NCCL, RCCL testing frameworks particularly in a fabric connected environment.
  Hands-on experience building and managing machine images using tools like Packer, cloud-init, Ansible, Python, and shell scripting.
• Familiarity with CI/CD tools (e.g., GitHub Actions, Jenkins, GitLab CI) for automating image pipelines.
• Strong understanding of security practices in image building (e.g., CVE scanning, secrets management, system hardening).
• Experience in regulated environments (HIPAA, FedRAMP, SOC2, etc.)
• Knowledge of Immutable Infrastructure and Golden Image pipelines.
• Experience with configuration management tools like Chef or Puppet.

This is a hybrid role based in either Hyderabad or Bangalore(India), depending on the candidate's preference.

#LI-Hybrid 

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.

As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

What You’ll Do:

Technical Consultation & Architecture Design:

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

• Manage and maintain DigitalOcean’s key accounts 
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
• Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.
• Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
• Proven track record of successfully troubleshooting technical problems. 
• Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
• Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
• Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
• Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

• Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
• Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
• Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (e.g., RHCSA/RHCE) 
• Experience working with large CRMs like Gainsight and Salesforce

*This job is located in Hyderabad, India

#LI-Hybrid

Position Overview:

We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.
As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You’ll educate customers about our platform’s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you’ll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean’s empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.

What You’ll Do:

• Respond to customer tickets with thoughtful, personalized communication
• Educate customers on platform capabilities and best practices
• Identify recurring challenges and drive solutions that benefit multiple customers
• Create and update knowledge base articles to improve self-service resources
• Collaborate with your team while independently owning customer challenges
• Triage, escalate, and follow up on incidents or customer-impacting events
• Quickly adapt to product, process, and policy changes
• Share best practices and contribute to continuous team improvement

Key Metrics: 

• Customer Experience
• Ticket productivity
• Quality Adherence
• Maintaining Service levels (Timely responses)

What You’ll Add to DigitalOcean:

• A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication
• Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time
• Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers
• Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates
• A collaborative spirit that uplifts your team while independently owning and resolving customer challenges
• Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices
• Passion for simplifying complex topics, making the cloud more accessible for builders of all levels
  
  

*This job is located in Hyderabad, India

#LI-Hybrid

DigitalOcean is seeking a shift manager for our 24x7 operations team. Reporting into the Senior Manager, Cloud Operations, this manager will be working with one shift of our existing 24x7 CloudOps team to monitor our cloud services, respond to problems, escalate to engineering where appropriate, and work to build and evangelize reliable processes and procedures that improve service quality and reliability.

What You’ll Do:

• Managing all staff from a specific shift, including shift schedules, day to day logistics as well as career growth and development planning conversations, periodic reviews, goal setting and performance management
• Owning the organizational structure shift internally to guarantee 24x7 coverage
• Establish relationships with key staff outside of CloudOps to identify and remedy friction areas
• Understand common workflows, identify and eliminate inefficiencies, work to identify needs
• Creation and maintenance of documentation, both technical and managerial

What You’ll Add to DigitalOcean:

• Experience running a global 24/7 team with shift constraints
• Understanding of Internet protocols, web standards, web and API service architectures
• Familiar with Linux, Networking, and Internet operation technicals
• Experience with monitoring systems at scale, methods, and tooling
• Operational mindset: RACI, ITIL, and process thinking
• Experience with Jira, Google docs, and other cloud tools
• A sense of ownership with ability to function independently on tasks and lead larger efforts once up to speed

*This job is located in Hyderabad, India

#LI-Hybrid

Position Overview:

We are seeking an inspired and motivated technical contributor to join the DigitalOcean Security Team as an Infrastructure Security Engineer. You will report to the Security Engineering Manager for the APAC region and will be a key member of DigitalOcean’s security team. In this role, you will play an essential part in enhancing DigitalOcean's security posture. This includes collaborating with various Engineering and Security teams to:

• Design and implement infrastructure security solutions at scale
• Identify and mitigate security issues, vulnerabilities, and misconfigurations for both internal users and customers

Your efforts will provide security instrumentation and establish secure architectures within DigitalOcean’s environments, both corporate and customer-facing.

What You’ll Do:

• Establishing an understanding of DigitalOcean’s production and corporate environments, from applications to infrastructure, keeping up-to-date with material changes and future directions
• Partnering closely with the other technical teams within the Security Organization and across our engineering and other functions to harden accounts, platforms, and service structures to combat intrusions, hijackings, and potential compromises
• Developing early warning systems to detect, respond, and mitigate risks to the business as well as the customer environment
• Develop, maintain, and monitor the adoption of sound Cloud security practices
• Ownership of vulnerability management and patching policies of Virtual machines, Containers and Kubernetes infrastructure
• Identify and help mitigate security issues and misconfigurations related to Cloud services, Virtual machines, Containers and Kubernetes infrastructure
• Ownership and management of preventative security measures and services such as WAF, SIEM and similar security solutions.
• Consistently improving security as the company scales, driving continuous improvement through data collection and correlation, being mindful that security should be an efficiency enabler for the business, not a detractor
  
  

What You’ll Add to DigitalOcean:

• 5+ years of experience in cloud and infrastructure security, with hands-on expertise in building automated detection and remediation workflows, enforcing security policies, hardening container and Kubernetes environments, and managing security monitoring across Linux-based, multi-cloud, and multi-tenant architectures.
• Vulnerability Management experience, focused on prioritizing known vulnerabilities for remediation at scale and classifying previously unknown vulnerabilities
• Strong understanding of Linux systems and common O/S hardening practices
• Hands-on experience with cloud service providers. Amazon Web Services (AWS) is a core requirement, while familiarity with Google Cloud Platform (GCP) is a strong advantage. Focus areas include security issues and misconfigurations across cloud services, virtual machines, containers, and Kubernetes infrastructure.
• Strong understanding of systems in a multi-tenant, cloud environment
• Clear written and verbal communication skills to include: technical writing, presenting, coaching, mentoring
• Bonus: Experience in one or more of the following areas:
• Infrastructure as code 
• Configuration as Code software and methods (eg, Chef, Salt, Ansible)
• Software Development background

*This job is located in Hyderabad, India

#LI-Hybrid

Position Overview:

We are seeking an inspired and motivated technical contributor to join the DigitalOcean Security Team as an Infrastructure Security Engineer. You will report to the Security Engineering Manager for the APAC region and will be a key member of DigitalOcean’s security team. In this role, you will play an essential part in enhancing DigitalOcean's security posture. This includes collaborating with various Engineering and Security teams to:

• Design and implement infrastructure security solutions at scale
• Identify and mitigate security issues, vulnerabilities, and misconfigurations for both internal users and customers

Your efforts will provide security instrumentation and establish secure architectures within DigitalOcean’s environments, both corporate and customer-facing.

What You’ll Do:

• Establishing an understanding of DigitalOcean’s production and corporate environments, from applications to infrastructure, keeping up-to-date with material changes and future directions
• Partnering closely with the other technical teams within the Security Organization and across our engineering and other functions to harden accounts, platforms, and service structures to combat intrusions, hijackings, and potential compromises
• Developing early warning systems to detect, respond, and mitigate risks to the business as well as the customer environment
• Develop, maintain, and monitor the adoption of sound Cloud security practices
• Ownership of vulnerability management and patching policies of Virtual machines, Containers and Kubernetes infrastructure
• Identify and help mitigate security issues and misconfigurations related to Cloud services, Virtual machines, Containers and Kubernetes infrastructure
• Ownership and management of preventative security measures and services such as WAF, SIEM and similar security solutions.
• Consistently improving security as the company scales, driving continuous improvement through data collection and correlation, being mindful that security should be an efficiency enabler for the business, not a detractor
  
  

What You’ll Add to DigitalOcean:

• 5+ years of experience in cloud and infrastructure security, with hands-on expertise in building automated detection and remediation workflows, enforcing security policies, hardening container and Kubernetes environments, and managing security monitoring across Linux-based, multi-cloud, and multi-tenant architectures.
• Vulnerability Management experience, focused on prioritizing known vulnerabilities for remediation at scale and classifying previously unknown vulnerabilities
• Strong understanding of Linux systems and common O/S hardening practices
• Hands-on experience with cloud service providers. Amazon Web Services (AWS) is a core requirement, while familiarity with Google Cloud Platform (GCP) is a strong advantage. Focus areas include security issues and misconfigurations across cloud services, virtual machines, containers, and Kubernetes infrastructure.
• Strong understanding of systems in a multi-tenant, cloud environment
• Clear written and verbal communication skills to include: technical writing, presenting, coaching, mentoring
• Bonus: Experience in one or more of the following areas:
• Infrastructure as code 
• Configuration as Code software and methods (eg, Chef, Salt, Ansible)
• Software Development background

*This job is located in Bengaluru, India

#LI-Hybrid

The Customer Success Engineer (Digital Customer Success Manager) is a key member of the post-sales organization. You have a networking background and an understanding of troubleshooting in mission-critical environments. You have a strong interest in customer-facing roles, listening to customers and persevering to help them achieve goals with NetBrain automation.

What You’ll Do

• Engage and evangelize relevant NetBrain use cases to assigned customer accounts.
• Directly help customers achieve automation value/use cases with NetBrain.
• Partner with Services, Support, and R&D organizations to ensure customer adoption of automation.
• Develop and execute customer success plans with customers.
• Scaled Customer Success: Leverage digital/tech-touch approaches including webinars, reusable assets, and automation playbooks. Use Customer Success tools (e.g., Gainsight) to manage and scale engagement.
• Work with Customer Success tools to deliver low-touch/tech-touch methods to interact with customers.
• Train and coach customers through successful onboarding and ongoing usage.
• Collaborate with Sales on accounts to identify expansion opportunities.

Who You Are

• 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in a customer-facing capacity (Support Engineer, Post-Sale Engineer, Technical Project Management, or Delivery Manager)
• Background in a NOC or complex enterprise network environment (ISP, Cloud provider, MSP, or Systems Integrator)
• Strong understanding of enterprise networking fundamentals: routing & switching (BGP, OSPF, VLANs), network troubleshooting, and familiarity with monitoring tools (Wireshark, SNMP, etc.)
• Networking certification strongly preferred (CCNA, CCNP, JNCIA, JNCIP, or equivalent)
• Bachelor's degree in Computer Science, Engineering, or equivalent
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences
• Proven ability to manage multiple enterprise customers simultaneously, meet deadlines, and drive outcomes independently
• Experience working with Global 2000/5000 enterprise customers preferred

Nice to Have

• Familiarity with network automation and APIs
• Experience with Customer Success or CRM platforms (e.g., Gainsight, Salesforce)
• Exposure to SaaS, automation-driven, or observability platforms
• Windows or Linux administration experience

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

Who We Need  

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. We are seeking candidates inspired by the opportunity to securely apply data in the development of real-world health solutions. Beyond core capabilities, we seek problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference.  We do things the right way. Our commitment to security and compliance assurance cannot be stressed enough. This position is critical to ensuring we are successful. 

If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.  

This Opportunity  

The successful candidate will design and support solutions that support the company’s Digital Workplace strategy. They will work on leading edge technologies that help modernize endpoint management by leveraging the cloud to quickly deliver end-user improvements. 

Responsibilities: 

• Device Management: Define, implement and maintain endpoint hardening baselines for Windows, macOS, and Linux systems with MDM such as Microsoft Intune, and JAMF. 

• Policy & Hardening: Develop and enforce security policies, standards, and procedures for all endpoint devices. Implement system hardening configurations based on industry best practices. 

• Deploy & Manage Security Tools: Implement, configure, and maintain endpoint security solutions, including Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), antivirus/anti-malware software, and host-based firewalls. 

• Incident Response: Collaborate with IT and Security team to respond to endpoint-related incidents. Triage, remediate, and contain security incidents and threats on endpoints. Perform forensic analysis when necessary. 

• Vulnerability Management: Manage the endpoint vulnerability lifecycle, from discovery and assessment to remediation, using scanning tools and patch management systems. 

• Patch Management: Design and oversee the deployment of updates, security patches for operating system and applications. 

• Automation & Scripting: Develop scripts and automation (e.g., using Python, PowerShell) to streamline security operations, automate repetitive tasks, and improve response times. 

• AI Protection: Secure endpoints used for AI development, including devices accessing model weights, training data, and production inference systems, implementing guardrails on AI tool usage (e.g., prompt injection prevention in local LLM dev tools, restricted plugins/add-ons). 

• Data Loss Prevention: Enforce data loss prevention (DLP) and encryption policies on devices used to handle sensitive AI training datasets, including PHI/PII and proprietary corporation data. 

• On-call: Ability to participate in On-call rotation. 

• On-site: This position requires daily onsite work at Truveta office in Hyderabad. 

Qualifications 

• Experience: 3-5+ years of hands-on experience in an endpoint security, cybersecurity engineering, or similar role. 

• Technical Proficiency: Deep understanding of modern operating systems (Windows, macOS) and their architecture, configuration and deployment in a large enterprise environment. 

• Cloud Experience: Strong hands-on experience on Azure Cloud PC, VM, Azure Firewall and Azure Networking. 

• MDM Expertise: Strong hands-on experience on Microsoft Intune and JAMF administration, such as device enrollment, OS upgrade/patch, configuration, profile.  

• Policy Management: Define and assign compliance/security policies to ensure corporation devices meet organizational security standards. 

• Application Management: Strong hands-on experience on applications control, deployment, patch and upgrade. 

• EPM: Proven experience with industry-leading EPM platforms such as CyberArk and BeyondTrust to control user privileged access and provide advanced threat protection and vulnerability management. 

• Networking: Solid understanding of TCP/IP IPv4/v6, experience of office network (Routing / Switching / WAN, Wi-Fi & Security) management and network security concepts. 

• Security Principles: Strong knowledge of cybersecurity frameworks (e.g., NIST, MITRE), threat intelligence, and incident response methodologies.  

• Compliance: Experiences with SOC 2 Type 2, HITRUST, and ISO compliance frameworks. Interact with the compliance team to ensure the company compliant and remediate gaps during compliance finding and controls. 

• Collaboration: Excellent verbal and written communication/presentation, ability to explain complex technical concepts to both technical and non-technical audiences. 

Why Truveta?   

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional, and everything in between. Join us as we build an amazing company together.   

We offer:   

• Interesting and meaningful work for every career stage   

• Competitive compensation   

• Comprehensive benefits with strong medical, dental, and vision insurance plans  

• 401K plan  

• Professional development for continuous learning   

• Work/life autonomy via flexible work hours and flexible paid time off  

• Generous parental leave  

• Regular team activities (virtual and in-person as soon as we are able)  

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contactors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements. 

Role

We are looking for a Staff Software Engineer for a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering in the platform convergence department. You will design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure. Your work will focus on developing distributed, scalable systems that bridge the gap between control and orchestration layers through fault-tolerant gRPC-based services.

What you’ll do (Role Expectations)

• Design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure
• Develop distributed, scalable systems with a focus on concurrency, fault tolerance, and messaging
• Implement and maintain gRPC-based APIs and services to integrate forwarding plane capabilities with control and orchestration layers
• Optimize system performance through profiling tools across kernel-space and user-space
• Engage in code reviews, system design discussions, technical documentation, and mentoring junior engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience with extensive coding in Rust, particularly in systems programming and async frameworks like Tokio or async-std
• Proven expertise in building resilient, observable, and horizontally scalable distributed systems
• Strong understanding of Linux fundamentals, including networking, namespaces, sockets, and kernel-user space interaction
• Proficient in container-based environments, Git, CI/CD workflows, and performance instrumentation

What Will Make You Stand Out (Preferred Qualifications)

• Experience with systems languages like C/C++ or Go, particularly in performance-critical environments
• Familiarity with Linux networking stacks, kernel-space technologies (eBPF, XDP, DPDK), bare-metal deployments, and Kubernetes networking
• Hands-on experience with gRPC, Protobufs, service-oriented architectures, and L2–L4 networking protocols

#LI-Hybrid #LI-RM6

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

Job Title: Infrastructure Engineer (Hyderabad) 

Corporate Title: Commensurate with skills and experience

Purpose of the role

As an Infrastructure Engineer, the candidate will be an integral part of a team and have a diverse technology background to support, implement, and maintain all aspects of the corporate IT environment. This includes, at times, both user support and backend systems.

A successful candidate will provide support, analysis, recommendations for improvement, and help drive initiatives to completion. The engineer will engage in strategic planning and tactical activities to continuously improve and meet business needs.

Responsibilities and duties (include but not limited to)

• Implement and support technologies for the corporate IT environment.
• Manage assets and support employees within the local India offices.
• Design, deploy, and manage Citrix VDI solutions, ensuring efficient performance and stability.
• Liaising with multiple stakeholders across all areas of the business on a daily / weekly basis keeping all informed regarding issues and solutions
• Create, contribute, and maintain a working knowledge base and document issues that are conducive to knowledge transfer.
• Ensuring scalability, high availability, security, and reliability are delivered and maintained to all relevant internal and client systems.
• Continuous Improvement via performance analysis and optimization, capacity management, problem management, and incident management
• Participate in weekend on call coverage rotation.
• Perform and manage any special projects/tasks assigned.

Education, Skills, and background (incl. Education and Experience Requirements)

• 5+ years of working experience as an Infrastructure engineer managing various technologies relevant to the Corporate Technology stack.
• Technologies will include but are not limited to: Desktop Virtualization and Server Virtualization, VPN Solutions, Windows Server Administration, Microsoft 365, Linux Administration.
• 3+ years’ experience with architecting and managing Citrix Solutions environments with Virtual Desktops and NetScaler VPN
• 2+ years of user desktop support experience
• Proven ability to work effectively independently and within a team using own initiative.
• Excellent communication skills; clearly convey information, excellent writing / documentation skill
• Ability to multi-task and change priorities as needed
• Professionalism to support a 24/7 production environment
• Drive, passion, commitment, and attention to detail

Preferred/Nice to have

• Solid experience in automation and scripting languages (PowerShell knowledge preferred)
• Experience with designing and implementing Windows Active Directory environments
• Project management experience
• Team Leadership Experience 

Working Arrangements

This is an office-based position located out of our India office. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions / geographies including but not limited to APAC, USA and EMEA).

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Are you a passionate security defender eager to outsmart advanced threats and fortify the future of secure digital work? At Ivanti, as a Senior ThreatOps Analyst, you will be at the very heart of our security operations—actively driving innovation in threat detection, incident response, and intelligence gathering to protect organizations worldwide. Join our collaborative, forward-thinking team and make a tangible impact as you defend, respond, and shape security in an ever-evolving digital landscape. Your expertise will help protect countless users, safeguard mission-critical services, and enable secure innovation without boundaries.

Why this role matters

As a Senior ThreatOps Analyst at Ivanti, you will play a mission-critical role in the security of our cloud and on-premises environments. Your efforts inform and empower Ivanti’s ability to detect, investigate, and respond to emerging threats—ensuring our technology remains trusted, resilient, and ready for the challenges of tomorrow.

What you’ll do:

• Lead and execute security incident response, leveraging your deep expertise to manage and mitigate threats across Ivanti’s global footprint.
• Uncover both known and unknown threats using advanced incident response techniques, threat hunting, threat intelligence, and a strong understanding of attacker TTPs.
• Conduct thorough investigations involving external attacks, insider threats, and digital forensics, ensuring stakeholders stay informed with comprehensive reporting.
• Analyze security logs from diverse sources (SIEM, EDR, DLP, email threat detection, and cloud platforms such as Azure, AWS, and GCP), proactively identifying and disrupting potential threats before impact.
• Develop detection content, craft automation to streamline and elevate security response efficiency, and improve our overall detection and response capabilities.
• Provide actionable risk mitigation strategies, recommendations, and thorough documentation to enhance Ivanti’s security posture.
• Work closely with Senior Threat Analysts, the Incident Response Manager, and the Security Architecture team to coordinate, escalate, and resolve information security events.
• Contribute to knowledge sharing and mentorship within the team to build collective expertise in modern cyber defense.

What you will bring:

• Bachelor’s degree in Information Systems, MIS, Computer Science, Cybersecurity, or a related technical field.
• 7+ years’ experience in cybersecurity incident response, threat hunting, SOC operations, and/or digital forensics in enterprise-scale environments.
• Experience in Mimecast and Falcon NG-SIEM is must.
• Mastery of security tools and platforms including SIEM, EDR, DLP, email security gateways, cloud security (Azure, AWS, GCP), forensic toolsets, and network security solutions.
• Expertise with Windows, Linux, and/or Mac operating systems—at the filesystem and artifact level.
• Strong familiarity with the MITRE ATT&CK framework and hands-on experience in mapping real-world attacks to attacker techniques.
• In-depth understanding of anomalous activity, lateral movement, living-off-the-land techniques, and common attacker tradecraft.
• Excellent organizational skills, time management, and ability to thrive in dynamic, fast-paced environments.
• Exceptional communication skills—able to produce clear reports and guidance for both technical and non-technical stakeholders.
• Proven collaboration skills with internal and external teams to effectively research and implement countermeasures against novel and persistent threats.
• Bonus points for:** Industry-recognized certifications such as SANS (GCIH, GCFA, GNFA), CompTIA (CySA+, Security+), EC-Council (CEH), or Blue Team certifications.

Why Ivanti?

• Remote-friendly, flexible schedules: Empower excellence in every setting and elevate human potential.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s  Mission and Core Values.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to talent@ivanti.com—​we’re happy to help.

Ready to make your mark?
Apply today and shape the future of Everywhere Work with Ivanti!

#L1-SHUBHANGI

Role

We are looking for a Principal Site Reliability Engineer to join our Engineering team in a hybrid capacity based in Hyderabad, reporting to the Director, Site Reliability Engineering. 

You will contribute as a development engineer within our Engineering team, helping to build and enhance the world’s largest cloud security platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Perform operational duties for FedRAMP cloud products, including deployments, on-call support, and incident management
• Join deployment sync calls and conduct Operations hand-offs to ensure seamless continuity
• Manage cloud infrastructure elements, including AWS GovCloud, private cloud, containers, and VMs
• Operate and enhance monitoring systems while driving automation, scripting, and Infrastructure as Code (IaC) efforts
• Write and maintain documentation, resolve escalations, prevent incident recurrence, and promote DevOps best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 10+ years of experience as a Site Reliability Engineer with expertise in Operations and Engineering
• Experience with FedRAMP compliance (High/Moderate levels), vulnerability management, and continuous monitoring, including scanning, patching, and reporting
• Proficiency in Linux administration, network troubleshooting, and infrastructure as code (Ansible, Terraform) in cloud environments
• Experience in large-scale distributed systems, containerized architectures (AWS ECS, Kubernetes), and cloud services, with a strong foundation in web security, networking, and coding (Python)

What Will Make You Stand Out (Preferred Qualifications)

• Experience with containerized architectures such as AWS ECS and Kubernetes
• Knowledge of web security protocols including HTTP, SSL/TLS, DNS, SQL, and networking fundamentals
• Coding experience in Python, for automation and software integration

#LI-SK3 

#LI-HYBRID

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT
The Professional Service Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.

• Assist customers with installation, configuration, training and use of Redwood solutions
• Perform analysis, scoping, and effort estimation to meet customer requirements
• Provide configuration, architecture & installation recommendations based on product best practices & customer needs
• Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion
• Communicate effectively and professionally with business and technical contacts
• Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally
• Travel to customers, partners, and Redwood Software sites as needed

YOUR EXPERIENCE

• 3+ years of IT Consulting experience
• Proven competence in IT Consulting, including training, installation, architecture design, and testing
• Interest in problem-solving & learning new technologies
• Experience or an understanding of SaaS solutions & integrations
• Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
• Knowledge of one or more identity providers (Active Directory, Okta, etc.)
• Knowledge and understanding of SSO, particularly SAML providers
• Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)
• Experience with UNIX, Windows, & Linux at a power user level
• Experience and understanding of API usage, including REST and SOAP
• Knowledge of communication protocols, including HTTP, FTP, and SSH
• Good communication & presentation skills
• Excellent time management and task management skills
• Demonstrated ability to manage and prioritize multiple client projects
• Demonstrated ability to learn on the go/on the job in a fast-paced environment

PICO is expanding its test engineering team which is responsible for ensuring the quality of its high performance, real-time market data, order entry, and trading application products. This team delivers innovative, automated testing solutions to verify the accuracy, performance, functionality, stress, resilience, and use case validation of the company’s products. 

Working from our Krakow office, you will be working in a team that is passionate about quality. As a part of our agile teams, you will be responsible for functional testing and automating tests, using an in-house automation test framework, to ensure our industry's leading product is high quality.   

Role Description 

The successful applicant will have 2+ years of test engineering experience, preferably dealing with enterprise products based on Linux and scripting languages. Experience with Python programming and shell scripting is required. Functional understanding of Cloud environment is desirable but not required 

Responsibilities 

• Ensuring the quality of industry leading financial and enterprise core product features 

• Working within an agile software development lifecycle to test new product features 

• Using scripting and programming skills to automate tests  

Requirements 

• Third level degree in Computer science, Electronic Engineering or similar 

• Ease with Linux/Unix operating systems 

• Have programming skills using languages such as Python, bash... 

• Interest in learning about financial markets and electronic trading  

• Interest in learning about software testing and test methodologies 

• Excellent problem-solving skills 

• Excellent verbal and written English-language communication skills 

Desirable 

• Functional understanding of cloud environments 

• C and/or Java programming 

Working Arrangements (Build into Template) 

This is a Hybrid position with [weekly time in the office with the flexibility of working from home]. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Pico is a rapidly expanding Fintech company that offers innovative, transparent, low-latency markets solutions from a portfolio of best-in-class products coupled with an agile and expert service delivery platform.  We help our clients to efficiently scale their business and quickly access global financial markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with various international offices including, London, Dublin, Madrid, Krakow, Singapore and Tokyo.

QA Engineer 

Corvil is expanding its test engineering team. The QA team is responsible for ensuring the quality of its high performance, real-time analytics products, utilising the latest software and hardware technologies.  Our team delivers innovative, automated testing solutions to verify the accuracy, performance, functionality, stress, resilience and use case validation of the company’s products.

The successful applicant will be part of a collaborative, passionate and highly technical QA team.  Operating in an agile environment, the QA Engineer will be responsible for designing comprehensive test strategies that ensure our industry leading product is high quality.

Responsibilities and Duties (include but not limited to): 

• Work within a cross-functional team following agile software development techniques to test new product features.
• Ensure the quality of all deliverables in all levels of the product life-cycle, from requirements analysis to test design and implementation
• Implement cost-effective test strategies, design and maintain test plans and test cases for leading financial and enterprise core product features
• Execute manual/automation tests covering all QA cycles: functional, regression, performance and system testing/characterization
• Use scripting and programming skills to automate tests using python and selenium
• Ensure thorough test coverage for UI, API, and integration layers, verifying data integrity, request/response flows and validating end-to-end user workflows.
• Work within Linux environments to execute tests, analyse logs, and debug failures.
• Track test progress, report results, forecast areas of risk and provide mitigation plans
• Identify product defects, log them in the system and verify them once fixed

Education, Skills and Background 

• in Computer Science or related discipline
• 5+ years relevant industry experience, including at least 2 years in a senior role.
• Solid understanding of web technologies and front-end architecture.
• Strong programming skills in Python (preferred) or another object-oriented language.
• Proficiency in Selenium WebDriver or similar test automation tools.
• Experience with API testing tools.
• Hands-on experience working in Linux environments and familiarity with network protocols.
• Good knowledge of manual and automated testing best practice.
• Excellent problem-solving, debugging and troubleshooting skills.
• Excellent verbal and written English-language communication skills.

Desirable

• Experience with containerized environments (Docker, Kubernetes).
• Exposure to security and vulnerability testing concepts (OWASP Top 10).
• Experience designing or maintaining test automation frameworks.
• Hands-on experience with CI/CD tools.
• Industry certifications such as ISTQB, CCNA/CCNP, etc.

Working Arrangements 

This is a Hybrid position with [weekly time in the office with the flexibility of working from home]. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are looking for technically skilled candidates with advanced problem-solving abilities for the position of Systems Administrator.  This position is responsible for providing employees with functional, reliable, and cost effective tools to do their jobs.  You will ensure the optimal running of all systems while managing access to resources and responding to user needs in a timely manner, serving as a resource and reference point for all Internal IT related queries.

This role has a local focus and global scope, based in the Hyderabad, India office and reporting to the Corporate IT Manager (US- EST).

Key Objectives

Objective #1: Support Customer Growth

• Oversees network to achieve minimal downtime
• Contribute to efficient, accurate and timely completion of IT tickets
• Collaborate with leadership on priorities to advance organizational goals
• Perform daily system administration tasks to verify uptime SLAs are surpassed
• Oversee procurement and administration of inventory as needed
• Oversee local “help desk” support for computer software and hardware
• Investigate current and emerging technologies 
• Adhere to compliance policies for effective change management

Objective #2: Eliminate Escalations

• Use monitoring to be the first to know about issues…and take action 
• Lead contributions to a shared script repository for driving expected outcomes at scale
• Oversee department resource library for effective knowledge sharing
• Oversee creation and upkeep of self-service troubleshooting resources
• Lead calls for support projects, initiatives, and incident response as needed
• Oversee after-hours maintenance and critical coverage shifts
• Oversee and perform all user and identity management following the principle of least privilege
• Research industry trends and security best practices to ensure data integrity

Objective #3: Increase Business Profitability

• Coordinate with Compliance Team on technology and actions to protect employees from work disruption
• Gather, report, and take action on department data to implement process improvement
• Reduce re-work and Mean Time to Recover (MTTR)
• Complete timely shutdown of resources

Specialized Experience

• 4+ years experience deploying and maintaining hardware (servers, laptops, etc)
• 4+ years as a Junior System Administrator (Windows, Linux), Junior DBA, or Junior Network Associate
• 2+ years experience using DevOps tools (Git, Kaseya, Powershell, Bash, Terraform, Docker, etc)
• 1 year experience with underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPN, etc)
• Excellent problem-solving and troubleshooting skills to make decisions under pressure
• Ability to think and communicate effectively with a global team
• Attention to detail with the ability to collect and analyze data systematically
• Strong written and verbal communication skills, proficient in the English language
• Passion to innovate, fail, and learn new things to delight customers 
• Work requires the ability to lift 30 to 50 pounds on a regular basis
• BSc/BA in Computer Science, IT, or related field preferred 
• Experience using Monitoring tools a plus (Grafana, Data Dog, Dotnet Counters)
• Experience deploying and maintaining cloud solutions a plus (AWS, Azure)
• Experience contributing to security and privacy audits a plus (PCI/DSS, SOC 2, HIPAA, ISO27001, etc)

Position Overview

The Software Engineer (Cloud Foundations) will work on core product systems using Kubernetes, Go, and Python. This role emphasizes end-to-end ownership, from concept to observability, across the stack. We use Terraform for repeatable, safe, infrastructure-as-code installations, including our bring-your-own-cloud (BYOC) offering. The ideal candidate values deep troubleshooting and holistic system ownership.

You will contribute reviewed code, pair with experienced engineers, and have a dedicated mentor. Interns do not hold the production pager neither on-call. Early weeks are for onboarding; mid-term involves owning a concrete ticket/mini-project; and by the end, a demo or résumé write-up is expected.

The role involves hands-on use of industry-standard tools, containers, Kubernetes, Terraform IaC, and CI/CD with guardrails. You will practice debugging beyond local environments. Optional stretch work on areas like async jobs, ingress, or orchestration is available with senior engineers.

Role and Responsibilities

This internship offers hands-on experience within small, collaborative Platform and Infrastructure teams, with projects aligned with our actual shipping processes.

The role involves several key responsibilities and learning areas. Interns will apply and understand Kubernetes fundamentals, such as Deployments, Services, reading cluster state with kubectl, logs, and resource limits, including small manifest or Helm chart changes under review. They will contribute to our Go or Python services through backend development, focusing on bug fixes, test implementation, developing small Command Line Interface (CLI) subcommands, or adding features behind a flag. The initial focus may not be on developing new controllers. Interns will also gain exposure to Infrastructure as Code (IaC) by improving Terraform module variables or documentation, addressing environment drift in development or staging, or adding validation. Customer install scenarios are often simulated in a sandbox.

A core component is Cloud Provisioning and Operations, where interns learn the differences between our SaaS and customer-deployed infrastructure. Potential work includes improving installation documentation, enhancing diagnostics scripts, or developing internal tooling for customer clusters. They will also build essential Observability Practices by adding metrics, log fields, or trace spans, connecting them to dashboards, and documenting changes with short runbook notes.

For stretch opportunities, which will involve pairing with and review by a Staff Engineer, interns might work on a queue consumer, managing retry/idempotency logic, or building related admin tooling. They may also implement small ingress-related changes or touch upon emerging areas like proxying, task queues, and orchestration as we expand our cloud offerings.

Throughout the experience, the intern will practice owning a slice of work: clarifying requirements, implementing the solution, validating it in a cluster, and anticipating potential failure points—all within an appropriate intern scope. This involves writing and testing software, analyzing logs and dashboards, and cross-functional collaboration. Success will be measured by learning velocity, effective communication, and the contributions shipped, not by carrying sole responsibility for large-scale operations like regional failover.

Required Skills and Experience

• Pursuing a B.S. (or equivalent) in Computer Science, Computer Engineering, Electrical Engineering, or a related discipline, or demonstrable equivalent depth from projects and coursework

• Solid computer science fundamentals (data structures, algorithms, and how programs fail in the real world)
• Strong programming skills in at least one of Go, Python, C++, or Rust, with willingness to work primarily in Go and Python on our codebase
• Comfortable with Git and a basic Linux command line
• Interest in puzzle-style debugging (for example: why did this workload restart?) without needing every answer on day one

Preferred skill and experience

• Coursework or projects touching operating systems, networking, concurrency, or distributed systems at a high level
• Exposure to Docker or containers, or hands-on use of a cloud provider free tier or class account
• High-level intuition for how the internet works (HTTP, DNS in broad strokes)
• Any Terraform, Pulumi, or other IaC experience in a course, club, or personal project
• Familiarity with Kubernetes or Helm (even if shallow); we will teach depth and our control vs data plane layout on the job
• Interest in end-to-end ownership: describing how you would validate a change from laptop to cluster

This is a work-from-office / In-Office role based in our Hyderabad, India location.

Job Summary:

Plume is seeking a hands-on, technically skilled Professional Services Engineer to implement Plume solutions for ISP customers. This role works directly with customers, partners, and cross-functional teams to configure, integrate, test, and validate solutions defined in the Statement of Work (SOW).  The Professional Services Engineer also produces technical documentation, provides knowledge transfer and training, collaborates closely with Project Managers and Pre-Sales Architects, and ensures a smooth handoff to the Customer Success Team.

The ideal candidate is a highly technical, customer-facing person that possesses deep problem-solving skills, excellent communication, and strong ownership of solution delivery.

Primary Responsibilities:

• Execute all technical components of the solution as defined in the SOW
• Configure, validate, and optimize Plume platform components for ISP deployments
• Integrate Plume solutions with customer systems including OSS/BSS, authentication, provisioning, and monitoring systems
• Conduct API-based integrations, data mapping, configuration scripting, and end-to-end functional validation
• Troubleshoot and resolve technical issues during installation, integration, and testing phases
• Serve as the primary technical resource during implementation
• Work directly with customer engineering, NOC, operations, and partner teams to ensure solution readiness and alignment
• Provide guidance and technical recommendations throughout the deployment lifecycle
• Communicate complex concepts clearly to technical and non-technical stakeholders
• Develop customer-specific implementation guides, configuration records, runbooks, and integration documentation
• Produce detailed as-built documentation for use by customers and internal teams
• Provide structured knowledge transfer sessions for customer technical teams
• Deliver light training on system operation, configuration workflows, and best practices
• Conduct system, integration, regression, and acceptance testing aligned to SOW requirements
• Validate end-to-end solution performance, data flows, and reliability prior to launch
• Create and execute test plans, tracking defects and ensuring resolution
• Ensure deployment quality meets or exceeds Plume standards
• Work with PreSales Architects to align solution design with implementation details
• Collaborate with Project/Program Managers on timelines, risks, issues, and technical dependencies
• Interface with Engineering, Support, and Customer Success teams for escalations, bug triage, or advanced troubleshooting
• Provide technical feedback to improve Plume’s products, tools, and deployment processes
• Prepare all technical documentation required for Customer Success handoff
• Ensure customer environments are fully validated and stable before transition
• Support early operational ramp-up and address lingering issues to guarantee a clean handover

Qualification Requirements:

• 8+ years of experience as a Professional Services Engineer, Implementation Engineer, Systems Engineer, Network Engineer, or similar technical role
• Strong technical skills with ISP environments including networking, Wi-Fi, routing, switching, cloud architecture, OSS/BSS, authentication, and provisioning systems
• Hands-on experience configuring and debugging network devices, CPE, or cloud-managed platforms
• Experience with APIs, JSON, scripting, and integration workflows
• Excellent communication and customer interaction skills
• Ability to produce detailed technical documentation and deliver training
• Strong problem-solving skills and the ability to diagnose complex issues

Preferred:

• Wi-Fi and home network expertise, including wireless optimization and troubleshooting
• Experience with large-scale ISP deployments or partner ecosystem integrations.
• Knowledge of Linux, command-line tooling, or automation frameworks
• Familiarity with cloud services, microservices, or distributed systems
• Experience with Plume’s product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
• Background in customer-facing consulting or professional services delivery

Success Indicators:

• High-quality, on-time technical implementation aligned with SOW requirements
• Clear and complete technical documentation delivered to customers and Customer Success
• High customer satisfaction with technical execution and knowledge transfer
• Low number of escalations during or after handoff
• Strong internal feedback from PreSales Architects, PMs, Engineering, and Customer Success
• Consistent adherence to Plume deployment best practices

This is a work-from-office / In-Office role based in our Hyderabad, India location.

Plume develops and deploys cloud based control planes with scale to manage tens of millions of customer homes through some of the world’s largest Internet Service Providers. Our cloud applications include WiFi network management and optimization, device access control, network provisioning, IoT security, and end customer user interaction through mobile apps. 

The Opportunity:

Plume is hiring a security engineer to join the security team to help protect and drive the Plume mission. As a highly visible and dynamic organization, we must value and guard against damage to our internal information, our platforms, and our reputation and brand. Finally, it is paramount that we defend against loss of control or confidence in our systems, to guarantee the highest probability of success.

As a Sr. Security Vulnerability Engineer, you will focus on the technologies that ensure our networks and systems are up to industry and Plume security standards. This role will partner with various engineering, IT and stakeholder groups across Plume to ensure that the technologies and systems we build in-house or purchase are protected in a secure way that minimizes risk.

What you will do:

1. Establish a process to detect, track, prioritize, and report vulnerabilities on organizational information systems
2. Own End to End Vulnerability program, move the area into SOAR as needed.
3. Coordinate with SOC/MSSP on vulnerability triage and detection rules/alerts, coordinate mitigation efforts, and report progress
4. Identify critical flaws in applications and systems that cyber attackers could exploit
5. Conduct vulnerability assessments for networks, applications and operating systems
6. Conduct network security audits and scanning on a predetermined basis
7. Use Crowdstrike, DAST, SAST, Rapid7 to pinpoint vulnerabilities and reduce time-consuming tasks
8. Use refinement techniques to gain understanding to reduce false positives.
9. Compile and track vulnerabilities over time for metrics purposes
10. Serve as advisor to engineering and dev teams in security best practices and design.
11. Work with security and IT teams to identify threats and problem areas and create stronger and safer software and application deployments across Plume, measuring decreased risk and prevalence of issues.

Who you are: 

• Must be a Senior level person and have HANDS-ON experience as the person responsible for overseeing vulnerability Programs
• Bachelor's degree in Information Security, Computer Science or related field or equivalent work experience
• 5+ years of professional experience in vulnerability management with an education in security or other STEM discipline; 
• Experience with either Crowdstrike, Rapid7, other EDR , MDM, XDR or SIEM
• Experience with scripting in Python, Shell, Go, Javascript and ability to read APIs
• Expertise with Mac and Linux operating systems
• Understand AWS and GCP cloud resource vulnerabilities.
• Strong communication, written, presentation and interpersonal skills
• Proven ability to work unsupervised, exercise leadership, and influence change.
• You operate effectively across teams and disciplines even in highly ambiguous situations with a rack record of getting things done quickly and with quality

Senior Software Engineer - Firmware

Plume’s Core Engineering team is looking for a bright and ambitious Firmware Engineer to continue delivering industry-leading innovation for large-scale ISP solutions at a rapid pace. Due to the massive scale requirements of our platform, you will be solving challenging problems on a daily basis using cutting-edge technologies and advanced architectural patterns involving distributed systems, reactive streaming, and stateful services. In addition, you will provide end-to-end solutions that involve various emerging System-On-Chips, Network and Device Drivers, Kernel, Operating System, SDKs like RDK-B, PrplOS and firmware based applications (native and container based) with connectivity to high scalable cloud based SAAS platforms and beyond. This is a high-impact and customer-facing role with immense growth opportunities and will truly put your software engineering skills to the test.

What You’ll Do:

• Participate in all stages of the software design lifecycle working in multi-disciplinary teams spanning cloud, embedded devices, front-end web/mobile, data, and product
• Interface with the customer on a regular basis and understand their problems and surgically solve them in any software layer possible
• Understand Broadband industry standards like TR-369, TR-069, TR-181, Wi-Fi Alliance EasyMesh, EasyConnect, Wi-Fi 7 etc.
• Understand, excel and represent Plume to external organizations like RDK-B, BBF, PrplOS, IETF etc.
• Get involved in architectural discussions with internal and external stakeholders 
• Design and develop high quality, maintainable code, and perform peer code reviews
• Solve challenging scale, integration, and architectural problems
• Deploy, operate, and troubleshoot applications in emulated and/or physical lab and/or customer setup

What You’ll Bring:

• 8+ years of industry experience in writing production quality firmware code for Wi-Fi and/or networking devices
• High proficiency in writing idiomatic code with experience in C/C++
• Thorough understanding of L2/L3 and L4 Networking Layers and 802.11.
• Experience working on Wi-Fi access points, developing on Linux OS, open source router platforms such as OpenWRT, RDK, PrplOS
• Strong understanding of algorithms, data structures, object-oriented programming and embedded systems
• Fundamental understanding of computer networking, operating systems, and databases
• Strong analytical and problem-solving skills
• Strong oral and written communication skills

Role

We are looking for a Staff Software Development Engineer in Test to join our Engineering team. This is a hybrid role based in Bangalore or Mohali, reporting to the Director, Software Engineering. You will lead quality strategy and execution for a large-scale, cloud-native, multi-tenant platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility with a cloud-first strategy through our multitenant architecture.

What you’ll do (Role Expectations)

• Own end-to-end System Integration Testing (SIT) and quality outcomes for key platform areas including UI, APIs, services, and data workflows

• Design and deliver effective, automatable test plans with strong coverage for functional, regression, and system integration scenarios

• Build and maintain UI and API automation using modern frameworks to ensure stability, maintainability, and fast feedback

• Validate large-scale systems including REST APIs, backend services, distributed workflows, and microservices

• Integrate automation into CI/CD pipelines, enabling release gating, quality metrics, and faster deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Advanced proficiency in automation testing using Python (pytest/unittest), JavaScript, or TypeScript

• Hands-on experience with UI automation tools such as Selenium, Cypress, or Playwright for end-to-end validation

• Deep experience testing distributed systems, microservices, and scalable cloud-native multi-tenant architectures in AWS, GCP, or Azure environments

• Solid understanding of CI/CD integration, Linux troubleshooting, and containerized environments including Docker and Kubernetes

• Technical knowledge of L2/L3 networking concepts, including routing protocols, VPN, IPSec, and WAN architecture

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience designing scalable test frameworks covering architecture, patterns, reporting, stability, and parallelization

• Proficiency with Git, test management tools like TestRail, and issue tracking systems such as Jira

• Hands-on experience with AI agent prompting and usage for productivity, test design, and automation support

#LI-GL2

#LI-Hybrid

Overview

We are looking for Senior Software Engineers based in Hyderabad to join the engineering team to help with our ongoing growth and expansion! Your focus would be on building products using Javascript and Typescript and a core Object-Oriented Programming language like Java/C++/C#. We have a complete CI/CD software lifecycle and an evolving services-oriented architecture hosted in AWS. We require Senior Software Engineers with a strong focus on AI-Native development. Proficiency in utilizing various Agentic coding tools to significantly amplify impact and accelerate implementations is essential for this role.

As a Senior Software Engineer, you’ll help shape how students, educators, and institutions interact with our technology. Whether it’s building a seamless class discovery flow, improving accessibility and performance, or integrating AI into real-time classroom experiences, your work will directly impact how people learn every day. You’ll collaborate with Product, Design, and Engineering to create fast, elegant, and responsive interfaces that bring our innovations to life.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.

• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.

• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.

• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.

• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and howyou achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.

• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.

• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q4-2025 Shareholder Letter
• Q3-2025 Shareholder Letter
• Q2-2025 Shareholder Letter

Qualifications:

• Experience with Javascript and Typescript.
• Experience with a core Object-Oriented Programming language like Java/C++/C#
• Familiarity with backend services & technologies is a plus
• Experience with deployment systems (e.g. GitHub Actions, AWS CodeDeploy).
• Familiarity with AWS Services (e.g. RDS, Lambda, EC2, et cetera).
• Familiarity with the Linux operating system and command-line tools.
• Understanding of OO design, algorithms, and data structures.
• Aptitude to quickly learn new languages and technologies as necessary.
• Experience developing websites that are visited by thousands of visitors daily.
• Experience with enhancing SEO performance.
• Experienced with AI-native tools that enhance productivity and speed (e.g., Cursor, Make, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc).
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
• Computer Science or related degree preferred.
• Fluent in English.

Responsibilities:

• Write performant, maintainable code that is easy to read and well-documented.
• Write automated tests to thoroughly validate the correctness of your code.
• Deploy large-scale web applications.
• Have a focus on quality, and operate iteratively to get from good to better.
• Be a part of your team’s on-call rotation; we all own our code end-to-end from development to deployment to operations.
• Come ready to learn from some of the best and brightest in the industry.
• Work independently and collaboratively in a dynamic and fast-moving team.
• Be effective in a team environment working with fellow engineers, product management, and design.

Unlock Your Full Potential at Nerdy:

Join our worldwide team—work from home, get great pay, and help shape the future of learning. Here’s what you get:

• Competitive Compensation: Enjoy a market-leading rate.
• 100% Remote (Home Country Only): Work from anywhere in your home country—no relocation required, no borders crossed.
• Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.
• Local Holiday Pay: We honor your nation’s official holidays with paid time off—celebrate what matters to you.
• Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.
• Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues. As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills. The L1 support representative follows established processes and collaborates with internal teams. This role focuses on developing product knowledge, strengthening diagnostic skills, and building confidence in handling customer cases with growing autonomy. 

• Manage incoming customer tickets with moderate autonomy, ensuring timely responses, clear communication, and accurate updates. 
• Perform initial troubleshooting and gather required information to diagnose issues. 
• Escalate cases appropriately according to established timelines and guidelines when additional expertise is needed. 
• Document all interactions and findings clearly and accurately. 
• Participate in customer calls to clarify issues or assist with basic troubleshooting. 
• Support queue health through prioritization and workload organization ensuring to meet SLA requirements. 
• Learn Redwood products, features, and support workflows while developing baseline technical expertise. 
• Participates in team meetings, knowledge-sharing discussions, and continuous improvement initiatives. 
• Stay up to date on product releases, configuration changes, new features, and known issues.

YOUR EXPERIENCE 

• 2–3 years of customer or application technical support experience. 
• Technical degree in Computer Science, IT, Engineering, or equivalent practical experience. 
• Strong troubleshooting skills across operating systems (Windows/Linux), SQL databases, APIs/web services, and basic networking. 
• Advanced scripting experience 
• Experience with one or multiple programming languages 
• Ability to learn new technologies quickly and follow structured troubleshooting steps. 
• Strong written and verbal communication skills in English.