About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.

Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.

Responsibilities

• Conduct voice coaching sessions for employees servicing US and/or UK audiences.
• Facilitate instructor-led training programs.
• Design, plan, and implement effective training curriculums.
• Organize and execute training workshops and classes.
• Provide constructive criticism and coaching to participants.
• Assess individual performance and develop improvement plans.
• Maintain relationships with internal stakeholders to understand their training needs.

Required Skills & Qualifications

• 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.
• Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.
• Proven experience in facilitating high-impact, instructor-led training (ILT) programs.
• Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.
• Skilled in providing constructive feedback and personalized coaching to improve participant performance.
• Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.
• Strong organizational skills with a track record of planning and executing large-scale training workshops.
• Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.
• Excellent communication, presentation, and public speaking skills.

Desired Skills

• Adaptability and flexibility in training approach
• Creativity in developing engaging training materials.
• Attention to detail and strong analytical skills.
• Time management and ability to manage multiple projects.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an analytical and strategic Senior Customer Success Specialist to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.

As a Senior Customer Success Specialist at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!

Note: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).

Responsibilities

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.
• Proactively identify business goals and align them with platform capabilities.
• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.
• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.
• Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.
• Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.
• Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.
• Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.

Required Skills & Qualifications

• 6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
• Deep knowledge of Unified Endpoint Management (UEM) platforms.
• Proven ability to translate complex data insights into actionable retention and growth strategies.
• Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• Comfortable with data analysis, dashboards, and customer health metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted in over 100 countries and managing millions of devices worldwide. With continuous innovation across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems, Hexnode is redefining enterprise mobility and cybersecurity.

As we expand our Extended Detection and Response (XDR) capabilities, we are building a next-generation data platform designed for massive scale, real-time intelligence, and high-performance security analytics.

The Role

We are looking for a Senior Data Platform Engineer to architect, scale, and optimize the core data infrastructure powering our XDR product.

In this role, you will take ownership of the strategic evolution of our data layer — ensuring seamless ingestion, storage, indexing, search, and retrieval of high-volume security telemetry and device data. You will play a key role in transforming our platform into a highly scalable, cost-efficient, secure, and analytics-ready ecosystem that supports real-time detection, investigation, and advanced data science workflows.

This is a high-impact individual contributor role focused on architecture, platform modernization, and long-term scalability.

Key Responsibilities

• Architect and evolve the data layer to support high-throughput ingestion, real-time processing, and low-latency search across massive datasets.
• Evaluate existing search and storage platforms and drive modernization initiatives toward more scalable, performant, and cost-effective solutions.
• Design and implement optimized indexing, partitioning, and data structuring strategies for efficient querying and retrieval.
• Build and manage scalable data lake architectures that support advanced analytics, threat intelligence, and data science workflows.
• Define strategies for lifecycle management, retention, tiered storage, and cost optimization across the data platform.
• Ensure high availability, fault tolerance, and disaster recovery across distributed systems.
• Implement robust data security controls aligned with XDR and modern cybersecurity frameworks, ensuring data protection at rest and in transit.
• Collaborate closely with security engineering, backend teams, and data scientists to bridge raw telemetry ingestion with actionable insights.
• Continuously monitor platform performance and lead improvements in reliability, scalability, and operational efficiency.

Qualifications

• 6–10 years of professional experience in Data Engineering, Data Platform Engineering, or Distributed Systems Architecture as an Individual Contributor.
• Strong hands-on experience with large-scale distributed search and analytics platforms.
• Proven experience evaluating and migrating data platforms to improve scalability, performance, and cost efficiency.
• Deep understanding of indexing strategies, query optimization, and distributed data storage architectures.
• Practical experience designing and operating data lake environments supporting large-scale analytics and machine learning workflows.
• Strong knowledge of data lifecycle management, storage tiering, and cost optimization strategies.
• Experience implementing security best practices in distributed data systems, especially in security or telemetry-heavy environments.
• Solid understanding of high-volume ingestion pipelines and real-time data processing systems.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

What We’re Looking For

• A systems thinker who can design platforms for scale, not just features.
• Someone who can balance performance, cost, and reliability in large distributed systems.
• A hands-on architect who can both define strategy and execute technically.
• Strong ownership mindset with the ability to independently drive platform-level initiatives.
• Experience working in security, cybersecurity, SIEM, or XDR environments is a strong plus.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.

Responsibilities:

· Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.

· Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.

· Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.

· Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.

· Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.

· Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.

Requirements:

· 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.

· Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.

· Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

· Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.

· An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.

· Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

About Hexnode

Hexnode is a Global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.

Why Hexnode?

Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform.

Role

We are looking for a Marketing Automation Specialist to manage the technical execution of our global demand generation campaigns. You will be the hands-on expert responsible for building inbound/outbound email sequences, managing lead flow, and ensuring our messaging reaches the right audience through HubSpot, Outreach, and Reply.io. This role is perfect for a data-driven marketer who enjoys the technical side of "how" a campaign actually runs.

Responsibilities

• Sequence Design: Build and launch sophisticated email sequences for inbound and outbound leads using Reply.io, Outreach, and Campaign Monitor.
• Automation Setup: Configure triggers, delays, and branching logic within HubSpot to ensure timely and relevant communication with prospects.
• Messaging Accuracy: Ensure all emails, landing pages, and assets are correctly formatted, personalized, and functional before launch.
• Lead Flow Monitoring: Daily management of lead queues to ensure prospects are moving through the funnel without technical hitches.
• Scoring Implementation: Execute lead scoring rules to help the Sales team identify the most engaged prospects.
• Database Hygiene: Perform regular audits of our marketing database to ensure lead information is accurate and compliant with global standards (GDPR/CAN-SPAM).
• Tracking & Reporting: Monitor campaign performance (open rates, CTRs, conversion rates) and provide actionable insights to the broader marketing team.
• A/B Testing: Regularly test subject lines, email copy, and CTA buttons to optimize engagement within our automated workflows.

Required Experience & Expertise

• 3 + years of hands-on experience in Marketing Automation or Email Marketing, ideally in B2B SaaS.
• Solid experience with HubSpot, Outreach, or Campaign Monitor. Familiarity with Reply.io is a strong advantage.
• A strong understanding of how different marketing tools "talk" to each other and an obsession with process accuracy.
• Ability to work closely with Content and Sales teams to turn ideas into functional automated campaigns.
• Direct experience working within Salesforce to manage lead views and reporting.
• Experience managing or troubleshooting the HubSpot-Salesforce integration (field mapping, sync errors, lead routing) is a huge plus.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview: 

We are seeking a highly skilled and experienced Network Administrator (SME )with strong expertise in network infrastructure and IT operations. The ideal candidate will have in-depth hands-on experience with Cisco, Ruckus, Meraki, and Fortinet firewalls, along with a solid understanding of switching, routing, network management, compliance, and disaster recovery planning. This role demands a proactive professional capable of maintaining a secure, scalable, and reliable IT environment. 

Responsibilities: 

• Manage and support LAN/WAN infrastructure including Cisco, Meraki, Ruckus, and Fortinet-based networks. 

• Configure and maintain switches, routers, access points, and firewall policies. 

• Monitor network performance, troubleshoot latency, packet loss, or downtime issues. 

• Ensure compliance with IT security and regulatory frameworks (ISO, NIST, etc.). 

• Manage and maintain Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and enterprise storage systems. 

• Maintain disaster recovery and backup strategies; regularly test DR procedures. 

• Assist in IT audits, patch management, and hardening infrastructure against cyber threats. 

• Implement and manage network monitoring tools (e.g., SolarWinds, PRTG, or similar). 

• Work collaboratively with IT teams to support application deployment, remote access, and secure connectivity. 

• Participate in IT infrastructure projects: upgrades, migrations, and new rollouts. 

• Maintain technical documentation, asset inventory, and configuration baselines. 

 Requirements: 

• 5–8 years of experience in system and network administration. 

• Strong expertise in:  

• Cisco switching/routing (CCNA/CCNP preferred) 

• Ruckus wireless controller and AP management 

• Meraki dashboard operations and configuration 

• Fortinet firewall setup, policy configuration, VPN, and security features 

• Proficient in:  

• Layer 2/3 networking, VLANs, STP, OSPF, BGP 

• DNS, DHCP, NAT, VPN (IPSec/SSL) 

• System patching, performance tuning, and event log monitoring 

• Experience with ITIL/ITSM processes is a plus. 

• Familiarity with compliance frameworks: ISO 27001, GDPR, HIPAA, etc. 

• Scripting and automation knowledge (PowerShell, Bash, or Python) is advantageous. 

• Excellent analytical and troubleshooting skills. 

• Strong documentation and communication skills. 

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

Hexnode is looking for a Technical Product Manager who thrives at the intersection of OS-level capabilities and scalable software architecture. You won't just be managing a "roadmap"—you will be the architect of the technical logic that powers our UEM and Security modules. Your mission is to translate complex OS protocols (Apple MDM, Android Management API, Windows CSPs) into seamless, high-performance product workflows.

Key Responsibilities

• Technical Workflow Architecture: Design the underlying logic and state machines for complex features like zero-touch enrollment, remote tunneling, and automated patch sequencing. You are responsible for the "if-this-then-that" logic, not the button colors.
• OS Framework Research: Conduct deep-root analysis of OS updates (macOS, Windows, Android, iOS, Linux, visionOS). You must be able to read developer documentation and determine how new system APIs can be leveraged to solve enterprise problems.
• Technical Spec Ownership: Write highly detailed functional specifications. Your documents should define API contracts, data schemas, error-handling logic, and end-user use cases (the “whys”) so clearly that Engineering has zero ambiguity during implementation.
• Feasibility & Scoping: Serve as the "Technical Truth." Work with Engineering to evaluate the trade-offs between different implementation paths, ensuring the solution is scalable and performant.
• System Integrity: Identify edge cases in cross-platform workflows. You need to anticipate how a policy change on a Windows 10 device might behave differently than on Windows 11 and build the logic to handle it.
• Competitive Technical Analysis: Move beyond "feature checklists." Evaluate competitors based on their technical implementation, API coverage, and agent architecture to ensure Hexnode’s technical superiority.

Requirements

• Experience: 4-6 years in Product Management within the B2B SaaS, Cybersecurity, or Systems Management space.
• Technical Literacy: You must be comfortable reading API documentation (REST, SOAP), understanding JSON/XML structures, and grasping how agents/daemons interact with an OS.
• Logical Rigor: Proven ability to map out complex, multi-step technical workflows. You should be able to explain the lifecycle of a packet or a command from the server to the endpoint.
• Problem Solving: A "First Principles" thinker. You don’t just want to know what a feature does; you want to know how the OS executes it.
• Communication: The ability to translate "Engineering-speak" into clear functional requirements for stakeholders, and vice versa.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience in a technical role).

What this role is NOT:

• It is NOT a UI/UX role: While we value clarity, your focus is the logic behind the dashboard, not the pixels on it.
• It is NOT a "People Manager" or Scrum Master role: You won't just be moving JIRA tickets or "coordinating." You are expected to contribute deep technical value to the product's core logic.
• It is NOT high-level strategy only: We need a "builder" mindset. You will spend more time in technical docs than in slide decks.

Required Skills and Experience:

• 7+ years of experience in network engineering roles
• Relevant experience or certification (e.g. CCNP or JNCIP Data centre, Enterprise or Service provider)
• Strong knowledge of BGP, OSPF, routing policies, and network troubleshooting
• Strong understanding of TCP/IP, DNS, NAT, routing, switching, and load balancing
• Hands-on experience with Cisco networking platforms
• Ability to troubleshoot layer 2 (ARP and MAC address tables as well as LACP and MC-LAG)
• Ability to troubleshoot DNS problems
• Experience with common network cabling
• Kubernetes CNI (Calico, Cilium)
• Cloud & Hybrid Networking
• Experience with hybrid cloud networking including site-to-site VPNs and private connectivity (AWS Direct Connect, GCP Interconnect)
• Understanding of cloud-native networking services (VPC, Transit Gateway, Cloud Router)
• Automation & Infrastructure-as-Code
• Working knowledge of Terraform for network infrastructure provisioning
• Experience with configuration management tools (Ansible, or similar)
• Observability & Operations
• Experience implementing network monitoring and alerting systems
• Understanding of network performance metrics and logging
• Ability to create and maintain runbooks and documentation
• Security
• Experience implementing network security controls and segmentation
• Understanding of firewall management and security policies
• Familiarity with network access control concepts

Preferred skills:

• EVPN
• Experience with IPv6 rollout
• Juniper specific knowledge and experience
• Linux CLI

Qualifications & Skills 

• Understand omni channel communication technologies and their role in the contact center 

• 2+ years of experience as a product support engineer 

• Good listening and comprehension skills 

• Quick on your feet while consultatively working with the end customer to implement the solution 

• A natural ability to dig in and resolve technical issues in structured manner 

• Have a commitment to excellence in taking care of our customers and expect the same from others 

• Windows operating systems, MS SQL, IIS 

• Hands-on experience on log analysis and troubleshooting 

• Familiarity with IP Networking, SQL, REST APIs, and Linux 

• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys 

• Previous experience with outbound contact center products is a plus. 

Key Skills 

• Contact Center Outbound 

• API 

• Linux 

• SQL 

• AWS  

Shift: Night Shift 
Work mode: Work from office 

About Five9

Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.

We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.

Technical Support Engineer: 

Qualifications & Skills

· Understand omni-channel communication technologies and their role in the contact center

· 2+ years of experience as a product support engineer

· Good listening and comprehension skills

· Quick on your feet while consultatively working with the end customer to implement the solution

· A natural ability to dig in and resolve technical issues in structured manner

· Have a commitment to excellence in taking care of our customers and expect the same from others

· Windows operating systems, MS SQL, IIS

· Hands-on experience on log analysis and troubleshooting

· Familiarity with IP Networking, SQL, REST APIs, and Linux

· Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

· Previous experience with outbound contact center products is a plus.

Key Skills

· Contact Center Outbound

· API

· Linux

· SQL

· AWS

Shift: Night Shift
Work mode: Work from office

Why Five9

At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.

DevOps Engineer I

We are actively seeking a DevOps Engineer to join our Cloud Engineering Application Services team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities

• Design, implementation, and automation of large-scale distributed systems

• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency

• Work with Engineering teams to deliver high quality software in a fast-paced environment

• Monitor production and development environments to build preventive measures and provide a seamless customer experience

• Work with delivery teams on software improvements to achieve higher availability and lower MTTD

• Participate in on-call rotation (IST shift with every 2 weeks weekend included on call rotation)

Key Requirements

• 1–3 years of public cloud experience (GCP or AWS)

• 1–3 years of private cloud experience (Openstack, VMware ESXi)

• 1–3 years of Linux experience (Centos/Ubuntu)

• 1–3 years of networking experience

• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker

• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools

• Experience with Infrastructure as Code (Terraform), Python or other scripting languages

• Experience with config management tools such as Ansible and Puppet

• Experience in monitoring systems: Prometheus or LogicMonitor

• Excellent problem solving and analytical skills

• Experience with Incident Management Process, SRE best practices and continuous improvements

• Experience designing large scale distributed systems

• Strong verbal and written communications skills

• Bachelor's of Science degree in Computer Science or equivalent experience

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

 About the role and what you'll be doing: 

Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution. 

What we are looking for

• Well versed in the hosting technology and outsourcing services landscape
• Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level
• Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)
• Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)
• Experienced in planning and executing discovery and design workshops internally and at client sites
• Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers
• Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)
• Familiar with complex sales cycles and contracting process
• Familiar with and can help create financial (pricing) models to support technical solutions

Job Responsibilities / Key Tasks:

• Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)
• Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients
• Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
• Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
• Push for higher value/value added services and solutions in line with Ensono's offerings
• Present technical solutions and business cases to a wide variety of internal and external audience
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
• Work with finance and pricing teams to create simple pricing to multi-year pro-forma models
• Help build the commercial construct and pricing for IT outsourcing, and large managed services deals
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)
• Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation
• Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects
• Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing
• Participate in Industry Conferences and Consulting Reviews

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions
• Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater
• Complete understanding of the sales process for complex technical solution selling including ITO deals
• Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals
• Strong analytical and reasoning skills related to technical, contractual and financial issues
• Broad technical knowledge in data center, hosting, and hybrid cloud technologies
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance
• Deep understanding of IT services outsourcing solutions
• Hybrid environment solutioning experience with the following:
  • Public cloud platforms (AWS, Azure, GCP, OCI)
  • Hypervisor Environments (VMware, Openshift) - Preferred
  • IBM Power (IBMi, AIX, Linux on Power)
• Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.
• Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients

Skills and Key Attributes

• Strong presentation, communication, and influencing skills at a C-level
• Independent, Self-directed, Results oriented
• Strong empathy, self-awareness and interpersonal skills
• Business and customer-oriented player with strong team orientation
• Ability to manage periods of high project demand, short deadlines and operate under pressure

Education and Experience

• 15+ years of experience with at least 10+ years with a service provider and/or cloud MSP
• Bachelor’s degree in Computer Science, Engineering or other technical disciplines
• Major Industry accreditations / certifications a plus

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passio

IBM i and Expert Infrastructure Solution Architect

• Serving as a thought leader in IBM i and hybrid infrastructure solutions, leveraging deep expertise in:

  • IBM i (AS/400, iSeries) platform architecture, modernization, and operations

  • Traditional and hybrid infrastructure: data center, private cloud, and hosted environments

  • Managed Services including Backup & Recovery, High Availability, and Disaster Recovery

  • Professional Services and Consulting engagements for infrastructure transformation

  • Security and compliance frameworks tailored to IBM i and enterprise infrastructure

• Partnering with Business Development Executives to build a robust sales pipeline, co-leading strategic campaigns to secure new opportunities and exceed revenue goals

• Engaging directly with clients to understand business and technical requirements, aligning them with Ensono’s IBM i and infrastructure offerings to deliver differentiated, value-driven solutions backed by compelling financial business cases

• Establishing and nurturing relationships with key stakeholders such as CIOs, CTOs, Infrastructure VPs, and other decision-makers across target accounts

• Representing Ensono’s IBM i and infrastructure capabilities to both prospective and existing clients, setting realistic expectations and positioning Ensono as a trusted advisor

• Leading solution design efforts, including technical architecture, migration strategies, and modernization roadmaps for IBM i and broader infrastructure environments

• Driving proposal development, including RFP responses, Statements of Work, and solution presentations tailored to client needs

• Collaborating with Service Delivery and Engineering teams to ensure seamless pre- and post-sales support, including documentation, diagrams, and technical briefings

• Developing internal expertise on IBMi and infrastructure technologies, delivering ongoing technical training to Sales, Delivery, and Support teams

• Providing strategic insights to sales, marketing, operations, and product teams based on industry trends, client feedback, and competitive intelligence

• Achieving and surpassing performance targets related to opportunity support, deal closures, and internal enablement initiatives

Required Qualifications 

• A. /B.S. Degree is required (exceptions if offset by professional experience and track record)

• At least 5 years of enterprise sales experience in a pre-sale’s solution engineer or solutions architect role

• Cloud certifications in either AWS, Azure, or Google Cloud

• Hands on Skills:

  • Knowledgeable in AS/400

  • Private Cloud

Preferred Qualifications

• Proven experience in scoping, sizing, and solutioning IBM i and infrastructure services in professional services engagements with enterprise clients

• Hands-on operational experience in delivering and managing IBM i environments, hybrid infrastructure solutions, and professional services offerings

• Demonstrated success in selling IBM i and infrastructure managed services into Fortune 2000 accounts as the technical sales lead

• Strong technical and financial acumen in developing pricing models for infrastructure modernization, IBM i migration, and managed services

• Deep understanding of IBM i architecture, LPARs, Power Systems, and integration with broader infrastructure ecosystems (Windows, Linux, cloud-hosted environments)

• Significant experience in designing high availability, distributed infrastructure solutions, including hybrid cloud, private cloud, and hosted data center models

• Familiarity with Professional Services and Consulting engagements, including assessments, migrations, and modernization roadmaps for legacy platforms

• Ability to develop a deep understanding of industry trends, competitive offerings, and evolving client needs in the infrastructure and IBM i space

• Solid grasp of competitive landscape in infrastructure and IBM i managed services, with the ability to position Ensono’s offerings effectively

• Proven ability to build and maintain executive-level relationships across IT, Infrastructure, Finance, and other key decision-making functions

• Track record of managing multiple concurrent opportunities across diverse business units and collaborating with Business Development Executives

• Strong research and industry insight skills to support consultative selling and align infrastructure solutions with clients’ strategic business priorities

• Demonstrated success in both new logo acquisition and account expansion within existing IBM i and infrastructure client portfolios

• Understanding of target industries such as manufacturing, retail, healthcare, financial services, and solution areas including:

  • IBM i modernization and hosting

  • Data center consolidation and migration

  • Backup, HA/DR, and security services

  • Hybrid cloud enablement and infrastructure automation

  • Networking, virtualization, and systems administration

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L2 ARO Engineer provides advanced application support, focusing on Java and .Net based troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence.

Key Responsibilities

Incident & Problem Management

• Own end‑to‑end resolution of incidents escalated from L1.
• Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
• Actively participate in or lead Major Incident (MI) bridges.
• Perform RCA and implement permanent fixes.
• Identify recurring issues, trends, and preventive actions.

Change, Release & Operational Readiness

• Review and support production changes related to applications/middleware.
• Perform post‑change validation and production checkouts.
• Highlight risks related to Java versions, certificates, dependencies, and configurations.
• Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation & Maintenance

• Monitor application health, performance metrics, and system behavior.
• Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
• Improve monitoring dashboards, alerts, and observability coverage.
• Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication

• Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
• Serve as the primary operational contact for assigned applications.
• Provide clear technical updates during incidents and changes.

Skills & Qualifications

Technical Skills

• Strong Java and .Net fundamentals and troubleshooting.
• Strong Unix/Linux and networking skills.
• Scripting (Shell/Python/PowerShell) – development & optimization.
• Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience in RCA, DR validation, and resilience operations.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Ownership mindset and ability to handle high pressure issues.
• Clear communication with stakeholders at all levels.

Experience & Education

• 3–6 years in application support, production operations, or ARO.
• Bachelor’s degree in engineering, Computer Science, or equivalent.

Working Conditions

• Rotational shifts including nights/weekends/holidays.
• Fast-paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Systems Programmer, Hardware Configuration - Senior Solution Delivery Architect, MF Hardware

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. 

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION 

Position Summary  

As the Senior Solution Delivery Architect, you will be responsible for configuration of mainframe hardware equipment such as HCD, IOGEN and IOCP.  During new client migrations, you will be the point person for configuring client environments within Ensono data centers to mimic existing client environment. You will serve as an escalation point for mainframe hardware issues such as failed Tape Drives, offline devices, and Call Home.  You will be responsible for coordinating and applying hardware MES’s.  To support hardware lifecycle activities, you will be responsible for upgrading existing client’s hardware including Mainframe CPU’s, DASD and Tape. 

What You Will Do:

• Define (GEN) mainframe equipment to be connected to Mainframe CPU
• Support existing mainframe equipment for functionality, break/fix, and upgrades
• Evaluate client systems for migrating into Ensono data centers
• Evaluate proposed solutions for supportability

What You Will Need:

• 7 years experience working within a z/OS environment supporting Tape, DASD, CPU, and other mainframe hardware equipment. 
• Experience creating HCD and IOCP for zOS, zVM, and zVSE in a complex, geographically dispersed multi data center environment. 
• Be able to support multiple client hardware upgrades and data center migrations. 
• Senior level familiarity with Z Series HMC and support element.  
• Ability to lead new customer hardware migrations and current client hardware upgrades with little direction.  
• Above average understanding of the network connectivity requirements for the mainframe, DASD and Tape subsystem HMCs. 
• Ability to interact with account management and project managers. 
• Experience interacting with vendors and geographically disperse Data Center support staff and implementation teams. 
• Strong analytical, problem definition, and problem resolution skills. 
• Able to follow multiple ITSM processes and procedures.  Good familiarity with Excel, Visio and MS Project or their equivalent. 
• Ability to evaluate proposed architecture for supportability prior to sharing with clients. 
• The successful candidate will be able to design hardware solutions to meet client and business requirements. 
• Above average knowledge of the z/OS operating system.  
• Familiarity with tape and DASD replication methodologies for various mainframe vendors. 
• Build and maintain mainframe DR configurations for multiple clients at multiple different Recovery Facilities. 
• Participate in Disaster Recovery Tests. 
• Familiarity with data encryption technologies on the mainframe. 
• Familiarity with Putty. 
• Ability to mentor and train Jr. Hardware Configuration team members 
• Knowledge of z/VM or z/Linux considered a plus. 

Why Ensono? 

Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.  

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.  

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.

You’ll:

• Define and evolve SLOs, SLIs, and resilience patterns
• Build AI-driven automation for detection, remediation, and forecasting
• Lead cloud infrastructure and Kubernetes platforms
• Drive incident response and operational excellence
• Mentor engineers and influence org-wide reliability practices

About You

• 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
• Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
• Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
• Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
• Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
• Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
• Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
• Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.

AI & Automation Expertise

• Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
• Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
• Strong understanding of how AI can be safely and effectively applied in production environments.

Nice to haves:

• Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
• Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
• Experience influencing architectural decisions at a platform or product level.
• Prior experience operating in a 24/7, global, high-availability SaaS environment.

The Team

Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Team

The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.

Key Responsibilities

• Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
• Build and manage scalable cloud infrastructure on AWS and GCP
• Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
• Automate deployment, monitoring, and operational workflows across distributed systems
• Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
• Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
• Develop and maintain reusable automation modules and frameworks
• Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
• Work with REST APIs and integrate services across systems and platforms
• Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
• Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)

Qualifications & Skills

• 3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
• Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
• Strong experience with cloud platforms such as AWS and GCP
• Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
• Solid understanding of CI/CD pipelines (GitLab, or similar)
• Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
• Familiarity with voice technologies and protocols such as SIP and RTP
• Strong troubleshooting, debugging, and problem-solving skills
• Excellent written and verbal communication skills in English
• Ability to work effectively in distributed, cross-functional teams

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

About the Role

As a Process Associate in the Sales Operations team. You will manage the end-to-end lifecycle of sales transactions, ensuring that our international sales teams (US/UK) have the operational support needed to close deals efficiently while maintaining perfect data integrity and financial compliance.

Responsibilities

• Order-to-Cash Management: Process customer contracts, sales orders, and invoices according to established global sales operations procedures.
• CRM Integrity: Maintain accurate and up-to-date customer and deal information within the CRM (Salesforce/HubSpot), ensuring a "single source of truth" for the sales pipeline.
• Discrepancy Resolution: Proactively research and resolve billing or contract discrepancies between the sales team and the customer.
• Sales Support: Respond to inquiries from the global sales team regarding deal status, payment verification, and billing issues with professional urgency.
• Sales Reconciliation: Reconcile monthly sales reports and accounts receivable data to ensure all closed-won deals are correctly billed and collected.
• Compliance & Policy: Ensure all sales activities adhere to company collection policies and revenue recognition standards.
• Reporting: Assist in the preparation of month-end sales performance reports and closing procedures.

Qualifications

• Experience: 4–5 years of professional experience in Sales Operations, Accounts Receivable, or a Quote-to-Cash function.
• Offshore Expertise: Proven track record supporting US, UK, or other international sales territories, including an understanding of offshore billing and time-zone coordination.
• Technical Proficiency: * Strong understanding of the sales lifecycle and basic accounting principles.
  • Proficient in Microsoft Office Suite (Advanced Excel is mandatory for data tracking).
  • Experience with CRM platforms and an understanding of MDM solutions (a significant plus).
• Soft Skills: High attention to detail, excellent problem-solving skills, and the ability to prioritize tasks in a high-pressure, target-driven environment.
• Communication: Superior interpersonal skills to effectively bridge the gap between Sales, Finance, and the end customer.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Core skills: Technical Support,  troubleshooting, video technology, problem solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands, including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times, to name just a few. 

At Bitmovin, we know that to be the best, we have to have the best people. So we are an inclusive, flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self.

Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximise the value our customers gain from our products in media compression, playback, and analytics.

Your Impact

You will make an impact that matters by:

• Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
• Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python
• Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds
• Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin
• Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers

It would be great if you have experience in

• Support or other service-oriented customer-facing roles
• Excellent written and verbal communication, love for communicating with people
• Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds
• Using Support/CRM tools such as Zendesk, Jira Service Desk or similar
• Video compression and/or playback technologies
• Fluent in English (Written and spoken)

It would be even better if you had

• Experience with mobile development
• Experience with Video encoding
• Experience with Git and CI/CD processes
• Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process
• Experience in Linux systems administration 
• A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development

Why do this at Bitmovin

There is a lot on offer here:

• View the benefits on our Careers Page
• Get to know our outstanding culture showcased on LinkedIn
• Check the employee reviews on Glassdoor

Apply for the role, and let’s get talking!

 For all of our roles, we are willing to offer flexible working arrangements to support everyone’s unique circumstances.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Business Analyst for our Delivery team! This role will be based for our Scheme Compliance team out of our Chennai. 

The Scheme Compliance team ensures that E6’s platform and services remain compliant with global and domestic payment scheme requirements. The team is responsible for analysing scheme mandates, coordinating with card schemes and internal stakeholders, and supporting clients in fulfilling compliance obligations. 

This role also provides subject matter expertise on scheme documentation and certification, while working closely with Delivery, Support/Account Management teams to manage client-impacting changes. 

What you’ll be responsible for in this role:  

•  Analyse and interpret mandates from card schemes (e.g., Visa, Mastercard) and ensure timely compliance  
• Track and manage mandates, including timelines, impact assessments, and implementation status  
• Lead cross-functional impact assessments with Engineering, Architecture, and Program teams  
• Act as a key liaison between clients, card schemes, and internal technical teams  
• Gather, analyse, and translate customer business requirements into clear functional and technical specifications  
• Prepare detailed documentation to support solution design, development, and testing  
• Support prioritisation of compliance and client-driven initiatives based on risk and business impact  
• Partner with Client PMs to define project scope, business impact, and delivery milestones  
• Support and oversee scheme testing and certification processes (e.g., Visa GTAQ)  
• Coordinate internal testing and ensure readiness for compliance and client deliverables  
• Guide clients and internal stakeholders on compliance-related changes and required actions  
• Ensure Change Requests (CRs) are raised and aligned with implementation needs  
• Support client implementations, including issue tracking, analysis, reporting, and resolution coordination  
• Facilitate troubleshooting across teams and drive timely resolution of production and operational issues  
• Perform root cause analysis, identify trends, and recommend long-term fixes and enhancements  
• Act as a subject matter expert on scheme rules, onboarding documentation (e.g., APW/CIQ), and certification requirements  
• Engage with external schemes to clarify requirements and resolve ambiguities  
• Contribute to continuous improvement of internal processes, tools, and product capabilities  
• Mentor junior team members and promote knowledge sharing across teams 

What experiences and skills are necessary to be successful in this role:  

• 6–10+ years of experience in payments, cards, or financial services  
• Strong expertise in card scheme rules, mandates, and compliance frameworks (e.g., Visa, Mastercard)  
• Proven experience leading cross-functional compliance or regulatory initiatives  
• Deep understanding of the payment processing lifecycle, including issuing and acquiring flows  
• Experience managing scheme certifications and testing processes  
• Strong stakeholder management skills, including external scheme interactions  
• Excellent analytical, problem-solving, and decision-making abilities  
• Strong communication skills (written and verbal)  
• Ability to clearly articulate ideas across technical and business audiences  
• Experience working with APIs and interpreting technical integrations  
• Working knowledge of Java, relational databases (SQL), and Linux/Unix environments  
• Highly self-driven with the ability to work independently  
• Collaborative team player with a proactive, “can-do” mindset in fast-paced environments 

What experiences and skills are preferred in this role:  

• Experience in card processing and issuing environments  
• Knowledge of ISO 8583  
• Familiarity with digital wallets and tokenization  
• Understanding of PCI DSS  
• Experience with cloud platforms such as Amazon Web Services  
• Knowledge of data encryption and decryption  
• Exposure to cloud-based distributed systems and scalable architectures 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.   

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process. 

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Business Analyst for our Delivery team! This role will be based for our Scheme Compliance team out of our Chennai. 

The Scheme Compliance team ensures that E6’s platform and services remain compliant with global and domestic payment scheme requirements. The team is responsible for analysing scheme mandates, coordinating with card schemes and internal stakeholders, and supporting clients in fulfilling compliance obligations. 

This role also provides subject matter expertise on scheme documentation and certification, while working closely with Delivery, Support/Account Management teams to manage client-impacting changes. 

What you’ll be responsible for in this role:  

•  Analyse and interpret mandates from card schemes (e.g., Visa, Mastercard) and ensure timely compliance  
• Track and manage mandates, including timelines, impact assessments, and implementation status  
• Lead cross-functional impact assessments with Engineering, Architecture, and Program teams  
• Act as a key liaison between clients, card schemes, and internal technical teams  
• Gather, analyse, and translate customer business requirements into clear functional and technical specifications  
• Prepare detailed documentation to support solution design, development, and testing  
• Support prioritisation of compliance and client-driven initiatives based on risk and business impact  
• Partner with Client PMs to define project scope, business impact, and delivery milestones  
• Support and oversee scheme testing and certification processes (e.g., Visa GTAQ)  
• Coordinate internal testing and ensure readiness for compliance and client deliverables  
• Guide clients and internal stakeholders on compliance-related changes and required actions  
• Ensure Change Requests (CRs) are raised and aligned with implementation needs  
• Support client implementations, including issue tracking, analysis, reporting, and resolution coordination  
• Facilitate troubleshooting across teams and drive timely resolution of production and operational issues  
• Perform root cause analysis, identify trends, and recommend long-term fixes and enhancements  
• Act as a subject matter expert on scheme rules, onboarding documentation (e.g., APW/CIQ), and certification requirements  
• Engage with external schemes to clarify requirements and resolve ambiguities  
• Contribute to continuous improvement of internal processes, tools, and product capabilities  
• Mentor junior team members and promote knowledge sharing across teams 

What experiences and skills are necessary to be successful in this role:  

• 6–10+ years of experience in payments, cards, or financial services  
• Strong expertise in card scheme rules, mandates, and compliance frameworks (e.g., Visa, Mastercard)  
• Proven experience leading cross-functional compliance or regulatory initiatives  
• Deep understanding of the payment processing lifecycle, including issuing and acquiring flows  
• Experience managing scheme certifications and testing processes  
• Strong stakeholder management skills, including external scheme interactions  
• Excellent analytical, problem-solving, and decision-making abilities  
• Strong communication skills (written and verbal)  
• Ability to clearly articulate ideas across technical and business audiences  
• Experience working with APIs and interpreting technical integrations  
• Working knowledge of Java, relational databases (SQL), and Linux/Unix environments  
• Highly self-driven with the ability to work independently  
• Collaborative team player with a proactive, “can-do” mindset in fast-paced environments 

What experiences and skills are preferred in this role:  

• Experience in card processing and issuing environments  
• Knowledge of ISO 8583  
• Familiarity with digital wallets and tokenization  
• Understanding of PCI DSS  
• Experience with cloud platforms such as Amazon Web Services  
• Knowledge of data encryption and decryption  
• Exposure to cloud-based distributed systems and scalable architectures 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.   

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process. 

Who we seek:

BigID is looking for a Principal Premium Support Engineer to join our team. This is a hands-on, client-facing support role where you will be responsible for:

• Providing exceptional product assistance
• Helping with configuration questions
• Capturing enhancement requests
• Troubleshooting and researching product issues
• Collaborating effectively with diverse internal teams and external customers, even in challenging situations.
• Partnering with Cross-functional teams
• Facilitating escalation
• Expediting resolutions
• Correcting and maintaining account health
• Managing customer accounts from a technical support perspective

You will work with customers, other support and services team members, and our engineering organization to resolve complex problems, acting as an advocate for our clients within BigID. You will balance both proactive monitoring, discussion and planning to develop actionable growth paths for your assigned customers as well as reactive trouble shooting and quick issue resolution to arrive at optimal account health and product adoption. Successful candidates will have prior experience providing technical support to enterprise customers at the Tier 2 or Tier 3 level. A software development background and/or escalation management experience is a strong plus.

What you’ll do:

• Collaborate closely with assigned clients to understand their requests, develop appropriate action plans to address their concerns or questions, and engage necessary resources to execute these plans.
• Provide assigned clients with timely updates on their concerns or questions throughout the resolution process.
• Work closely with our Engineering and Product Management teams to document product issues, field-raised enhancement requests, and potential product improvements.
• Act as a "Voice-of-the-Customer" to help prioritize issues, requests, and improvements.
• Partner with our Client Services team during solution deployment engagements and assist in resolving encountered issues.
• Cultivate productive dynamics with the other account team members to ensure proper alignment and shared customer temperature assessments.
• Develop in-depth technical knowledge of the product and its interactions within highly varied technology environments.

What you’ll bring:

• 6+ years of experience in information technology or technical product support, with at least 4 years in a customer-facing role, preferably within enterprise corporate environments.
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with the installation, configuration, and management of UNIX or Linux-based Operating Systems, including:
  • Basic shell proficiency (bash, sh, ksh, tcsh, etc.)
  • Experience with package management systems (apt/dpkg, yum/rpm, etc.)
  • File archiving tools (tar, gz, zip, bz2)
  • Remote access and file transfer protocols (SSH, SCP, SFTP)
  • File sharing technology (NFS, SMB/CIFS)
  • Authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Excellent communication and organization skills, with a proven ability to maintain composure and effectiveness under pressure.
• Strong troubleshooting skills and a methodical approach to issue resolution.
• Demonstrated adaptability and resilience in navigating complex or ambiguous situations.
• Dedication to expertly resolving challenging issues and building strong customer loyalty.
• English fluency (written and spoken).

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Opportunities for professional growth
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-Hybrid

#LI-EV2