Role

We are looking for a Staff Software Engineer for a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering in the platform convergence department. You will design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure. Your work will focus on developing distributed, scalable systems that bridge the gap between control and orchestration layers through fault-tolerant gRPC-based services.

What you’ll do (Role Expectations)

• Design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure
• Develop distributed, scalable systems with a focus on concurrency, fault tolerance, and messaging
• Implement and maintain gRPC-based APIs and services to integrate forwarding plane capabilities with control and orchestration layers
• Optimize system performance through profiling tools across kernel-space and user-space
• Engage in code reviews, system design discussions, technical documentation, and mentoring junior engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience with extensive coding in Rust, particularly in systems programming and async frameworks like Tokio or async-std
• Proven expertise in building resilient, observable, and horizontally scalable distributed systems
• Strong understanding of Linux fundamentals, including networking, namespaces, sockets, and kernel-user space interaction
• Proficient in container-based environments, Git, CI/CD workflows, and performance instrumentation

What Will Make You Stand Out (Preferred Qualifications)

• Experience with systems languages like C/C++ or Go, particularly in performance-critical environments
• Familiarity with Linux networking stacks, kernel-space technologies (eBPF, XDP, DPDK), bare-metal deployments, and Kubernetes networking
• Hands-on experience with gRPC, Protobufs, service-oriented architectures, and L2–L4 networking protocols

#LI-Hybrid #LI-RM6

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

Technical Support Specialist

Role Overview:

Global Support is committed to excellence for our customers by providing legendary service on every support case. Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues. This position requires daily client contact through inbound calls, emails and messages from our customer portal. TSS team members determine the nature of a client’s request, prioritize the case appropriately and work diligently to resolve the case efficiently while exceeding client expectations.

Role Expectations:

• Ensure a high level of service and support, across multiple channels, by providing expert advice and support in a professional and confident manner.
• Efficiently prioritize, manage and resolve individual support cases within our ticketing system based on urgency and impact.
• Proactively monitor and follow-up on owned cases to guarantee timely resolution and high customer satisfaction.
• Develop a deep understanding of customer needs in order to effectively address and resolve issues, demonstrating empathy, professionalism, and a dedication to understanding and meeting customer needs.
• Adhere to team processes and best practices for case and queue
• Maintain product proficiency by engaging in continuous learning to stay updated on technological advancements that are relevant to our products and services.
• Ensure clear, concise, and timely communication of status updates and issues are provided to customers.
• Effectively articulate and escalate issues to Technical Support Engineers, while maintaining high standards of documentation and communication.
• Communicate technical information clearly and effectively to both technical and non-technical
• Openly communicate within the team to promote collaboration and leverage collective skills and knowledge to drive results.

Required Qualifications:

• 1+ years of related support/service experience, ideally in the SaaS space or equivalent
• Bachelor’s degree in computer science or equivalent degree
• Active command of the English language required
• Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.)
• Basic knowledge of Linux/Unix production environments, networking and security concepts
• Basic knowledge of databases including SQL

Additional Qualifications:

• Basic knowledge of high level computer languages (C/C++, Java, Perl, Ruby, Python, AWS)
• Experience working in complex, dynamic, fast-paced
• Email marketing or digital marketing software
• Strong written and verbal communication
• Soft skills:
  • Teamwork
  • Proactivity
  • Attention to Detail

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Senior Manager – European / EMEA Billing

 Location: Hyderabad, India Department: Finance

Reports To: GVP – Accounting, Controller

Position Summary

The Senior Manager – European / EMEA Billing will lead the billing operations for the Europe and EMEA region, ensuring accurate and timely invoicing, compliance with local and international accounting standards, and adherence to contractual requirements. This role will oversee a team based in Hyderabad and act as a key liaison between regional finance, sales, legal, operations and collections teams in Europe / EMEA to support end-to-end billing processes.

Key Responsibilities

Billing Operations C Management

• Oversee end-to-end billing processes for multiple European / EMEA countries, ensuring accuracy, timeliness, and compliance with contractual terms and local tax
• Manage the monthly invoicing cycle, credit notes, adjustments, and
• Review and approve complex billing cases, pricing changes, and non-standard
• Partner with FPCA and accounting teams for month-end close, accruals, and

Leadership C Team Management

• Lead, mentor, and develop a team of billing analysts and specialists in
• Set performance goals, monitor productivity, and implement process improvement
• Foster a culture of accountability, collaboration, and customer

Process Improvement C Automation

• Drive continuous improvement initiatives to enhance billing accuracy, efficiency, and system
• Collaborate with IT and system administrators to maintain and improve billing systems (e.g. SuiteBilling, ZoneBilling etc).
• Implement controls and audits to minimize billing

Stakeholder C Regional Coordination

• Work closely with European / EMEA regional finance leads, sales operations, and legal teams to ensure contract compliance and customer
• Support customer queries, audits, and escalations related to billing and
• Provide management reports and insights into billing performance and KPIs

Compliance C Governance

• Ensure compliance with local tax laws, SOX controls, and internal audit
• Liaise with internal and external auditors during audit
• Maintain documentation and standard operating procedures (SOPs).

Qualifications s Experience Education:

• Bachelor’s degree in Accounting, Finance, or Commerce
• MBA, CA (Inter/Final), or CPA qualification Experience:
• 5+ years of progressive experience in billing, with at least 2+ years in a managerial
• Experience of managing European / EMEA billing operations and familiarity with regional tax/VAT
• Hands-on experience with enterprise billing/ERP systems (e.g. SuiteBilling, ZoneBilling )

Skills s Competencies:

• Some level of proficiency in the European and EMEA languages – German, French, Dutch, Spanish etc
• Excellent analytical, problem-solving, and process improvement
• Strong leadership and people management
• Excellent communication and stakeholder management skills, especially across global
• Attention to detail and high standards of
• Proficiency in Excel and familiarity with reporting/BI

Company Summary: 

Zeta Globalisa NYSElisted data-poweredmarketing technologycompany with aheritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-

300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

CDP ETL & Database Engineer

The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.

Responsibilities:

• ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
• Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
• Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
• Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
• Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.

Job Requirements:

• The CDP ETL & Database Engineer will be well versed in the following areas:
  • Relational data modeling.
  • ETL and FTP concepts.
  • Advanced Analytics using SQL Functions.
  • Cloud technologies - AWS, Snowflake.
• Able to decipher requirements, provide recommendations, and implement solutions within predefined.
• The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
• The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
• Participate in internal client project status meetings with the Solution/Delivery management.
• When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
• Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
• Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
• Familiarity with Jira for workflow , and time allocation.
• Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.

Required Skills: 

• ETL – ETL tools such as
  • Talend (Preferred, not required)
  • DMExpress – Nice to have
  • Informatica – Nice to have
• Database - Hands on experience with the following database Technologies
  • Snowflake (Required)
  • MYSQL/PostgreSQL – Nice to have
  • Familiar with NOSQL DB methodologies (Nice to have)
• Programming Languages – Can demonstrate knowledge of any of the
  • PLSQL
  • JavaScript Strong Plus
  • Python - Strong Plus
  • Scala - Nice to have
• AWS – Knowledge of the following AWS services:
  • S3
  • EMR (Concepts)
  • EC2 (Concepts)
  • Systems Manager / Parameter Store
• Understands JSON Data structures, key value
• Working knowledge of Code Repositories such as GIT, Win CVS,
• Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
• Jira

Minimum Qualifications: 

• Bachelor's degree or equivalent.
• 4+ Years' experience.
• Excellent verbal C written communications skills.
• Self-Starter, highly motivated.
• Analytical mindset.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+

identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Greetings From Zeta Global !!

As a Senior Systems Administrator for Finance Systems, you will be the key architect and steward of our NetSuite ERP environment. This role is critical to ensuring seamless support and enhancements for our finance operations. You will work closely with Finance, IT, Corporate, and various business units to drive process improvements, system integrations, and operational excellence. This is a senior role that requires a self-starter who can work independently, manage vendor relationships, and mentor junior team members

This role reports to the Head of Information Technology and Corporate Systems.

Location: Hyderabad, India

Work Hours: 3 PM IST – 12 AM IST

Essential Responsibilities:

NetSuite ERP Management: Oversee the daily operations of our NetSuite instance (both sandbox and production), ensuring robust performance across modules such as GL, A/P, A/R, order and billing management, revenue recognition, fixed asset management, and banking/electronic payments. Maintain system stability, data integrity, and compliance by keeping software, scripts, and integrations up to date.

Reporting C Analytics: Serve as a NetSuite C Suite Analytics super-user by developing advanced reports, dashboards, and insights to support financial decision-making.

Vendor C Change Management: Establish and manage relationships with NetSuite vendors and professional service providers. Implement a proactive change management process, including detailed impact analysis and approval workflows for system modifications.

System Integration C Upgrades: Lead the deployment of new functionality and integrate NetSuite with other enterprise systems (e.g., Concur, ADP, SFDC). Oversee comprehensive testing and smooth execution of NetSuite upgrades.

Documentation C Compliance: Develop and maintain clear documentation, including policies, procedures, workflows, and user guides. Ensure adherence to internal controls, segregation of duties, and regulatory compliance.

Team Leadership C Mentorship: Mentor and guide junior team members, including a dedicated NetSuite administrator, with an emphasis on security and access control best practices. Continuous Improvement: Stay current with industry trends and NetSuite advancements by attending training sessions, user conferences, and online forums.

Desired Qualification:

Experience: At least 10 years of progressive ERP experience, with significant hands-on experience in managing and administering NetSuite. Demonstrated experience managing vendor relationships and leading ERP projects.

Technical Expertise: Deep understanding of core NetSuite functionalities, customization capabilities (Suite Script, Suite Analytics, workflows), and standard business processes. Proven experience in integrating NetSuite with other enterprise systems.

Skills: Strong project management, analytical, and problem-solving skills. Excellent communication skills with the ability to work cross-functionally in a dynamic, fast-paced environment. A proactive, can-do attitude with a passion for innovation and continuous improvement.

Leadership: Experience in mentoring and leading less senior team members. Ability to drive change and manage complex system upgrades with minimal external support.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

We invite you to explore this opportunity to be a part of the Zeta family……

Role - Facilities and Operations Manager

We are seeking a highly skilled and proactive Facilities Lead to oversee and manage all aspects of facilities operations for our offices in India, primarily based out of Hyderabad. This role will be responsible for ensuring the smooth functioning, safety, efficiency, and compliance of all physical office infrastructure, supporting a workforce of approximately 600 employees.

The ideal candidate must have experience working in a multinational corporate environment, with proven leadership in facility management, vendor coordination, space planning, and workplace services.

Key Responsibilities:

Space Optimization and Infrastructure Planning:

• Lead the strategic planning and execution of workspace layouts, ensuring optimal space utilization across offices or campuses in line with evolving business needs, growth plans, and local compliance requirements.

Team Leadership and Operational Oversight:

• Manage and mentor a multidisciplinary facilities team (maintenance, housekeeping, security, and support services), driving performance, service excellence, and adherence to SLAs across locations.

C-Suite Engagement and Strategic Alignment:

• Act as a key liaison with senior leadership, understanding and translating C-suite priorities into actionable facility strategies that support organizational goals and executive-level expectations.

Facilities Operations Management

• Oversee day-to-day operations of India office (primarily Hyderabad).
• Ensure proper functioning of all facilities-related services including HVAC, electrical, plumbing, cleaning, security, and maintenance.
• Maintain a safe, clean, and efficient working environment.

Vendor & Contract Management

• Manage third-party vendors and service providers including housekeeping, security, catering, maintenance, and AMC partners.
• Ensure service-level agreements (SLAs) are met and conduct regular performance reviews.

Health, Safety & Compliance

• Ensure all facilities operate in compliance with Indian statutory regulations (e.g., fire safety, labor laws, building codes), while incorporating sustainable practices and business continuity measures.

Budget & Cost Management

• Prepare and manage the annual facilities budget.
• Identify cost-saving opportunities and implement energy-efficient practices.

Employee Experience

• Act as a key point of contact for facilities-related queries and complaints.
• Foster a positive employee workplace experience through responsive service and well-maintained infrastructure.

Sustainability & ESG Initiatives

• Implement sustainability initiatives across facilities (waste management, energy efficiency, etc.).
• Support corporate social responsibility (CSR) and environmental, social, and governance (ESG) goals.

Qualifications & Skills:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• 7+ years of relevant experience in facilities or workplace management, preferably in an MNC environment.
• Experience managing mid-size office operations (300–600 headcount).
• Strong knowledge of local regulatory and statutory compliance (Hyderabad/Telangana, India).
• Excellent communication, negotiation, and people management skills.
• Proficiency in MS Office, facilities management software/tools, and basic budgeting.
• Ability to work independently, multitask, and manage multiple stakeholders.

The Job in short

We need your mobile technology skills to push our product to its limits (to the next level). You will become part of a continuously transforming environment that influences the banking experience of millions of users around the world.

Meet the job

Take initiative and collaborate across various teams in order to boost the quality of the core product to global customer-friendly standards. Backbase omni-channel app is a continuous product, which means continuous improvement and expansion.

You will have to come up with technological advancements that are rock solid and able to survive for generations. Your innovative ideas will speedily turn into daily tools for our customers and will add-on to already existing features.

You enjoy when “things are being done and they are being done good” and so do we at Backbase.

How about you

Undoubtedly, your mobile development for iOS knowledge combined with excellent code reading techniques are an absolute necessity for this position.
You should be comfortable in a Scrum team, using lean and Agile methodologies.
Experience in TDD, unit testing, continuous integration or Jenkins would be an extra plus. Moreover, you are familiar with Objective -C and swift.
You should be able to boast of a few apps that you have successfully developed yourself.
You will dedicate yourself to testing, checking codes quality, reviewing other people’s code and compiling documentation using Agile methodologies.
You are a self-starter and enjoy finding out things for yourself.
Are you ready to engage with a product that will never be finished?

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organisation, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimising disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As IT Enablement Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. You’ll take an active role in technical execution, working with a high performing team that supports our employees across locations.

You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also looking at automations, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote.

• Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery
• Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
• Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events
• Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources
• Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
• Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
• Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
• Participate in the on-call rotation to provide after-hours technical support as required
• Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements

WHAT WE ARE LOOKING FOR: 

• Proven track record in IT support and operations across engineering, support, and site services, ensuring reliability and efficiency at scale
• Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
• Skilled in balancing day-to-day operational demands through ITSM tools such as Jira
• Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf
• Experienced Windows and Mac device and application trouble shooting 
• G-Suite and MS-Office support skills
• Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC)
• Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
• Adept at building clear workflows and documentation
• Effective communicator with both technical teams and non-technical teams from all levels.
• Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE ROLE: 

We are looking for a Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish
• Investigate complaints and identify the root cause of the issue
• Communicate with complainants through various channels to resolve complaints in a timely and professional manner
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
• Maintain required productivity and quality levels

Key Responsibilities

• Complaint Investigation: Manage and progress multiple complaints through to fair resolution, ensuring adherence to FCA DISP rules and internal policies
• Regulatory Compliance: Ensure all responses meet FOS (Financial Ombudsman Service) and FCA (Financial Conduct Authority) requirements adhering to TCF (Treating Customers Fairly) and CD (Consumer Duty) outcomes
• Root Cause Analysis (RCA): Conduct thorough fact-finding and critical analysis to identify recurring themes and suggest process improvements to prevent future issues
• Professional Correspondence: Draft clear, concise, and compliant final response letters that explain complex financial findings in accessible, jargon-free language
• Vulnerable Customers: Identify and provide tailored support for customers in vulnerable positions, ensuring compassionate and equitable treatment
• Stakeholder Collaboration: Liaise with internal teams like Operations, Compliance and Product to gather data and resolve cases efficiently 

WHAT WE ARE LOOKING FOR: 

• Professional Experience
  • UK Complaints Handling: Demonstrable experience in managing UK-based financial complaints within a regulated environment.
  • Financial Industry Knowledge: Solid understanding of financial products and the broader UK regulatory landscape (FCA, FOS, Treating Customer Fairly(TCF).
  • Startup Familiarity (desirable): Previous experience working in a startup or fast-paced FinTech environment, demonstrating adaptability and proactive problem-solving.
• Soft Skills & Communication
  • Empathetic Communication: Exceptional ability to build rapport, listen actively, and show genuine compassion during difficult conversations
  • Resilience & Conflict Resolution: The ability to remain calm under pressure, handle challenging interactions, and manage conflict professionally
  • Time Management: Highly organised with the ability to multitask and meet strict regulatory deadlines
  • Analytical Mindset: Strong attention to detail and a passion for finding solutions to complex, non-standard situations 
• Technical Proficiency
  • Industry Tools: Proficient in GSuite (Google Workspace), Slack, Confluence, Looker, and Jira
• Desired Qualifications
  • Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute
  • Professional Banker Certificate

WHAT YOU WILL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• WFH Setup allowance 
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 

Job Summary

The Software Engineer is responsible for designing, developing, testing, deploying, and maintaining software components that support Cision’s global SaaS platform. This role contributes to the full software development lifecycle and collaborates cross-functionally with teams across regions. The position requires solid technical knowledge, problem-solving skills, and the ability to deliver in a fast-paced, Agile environment.

Essential Duties and Responsibilities

Build high-quality, scalable, and maintainable software solutions

Participate in Agile ceremonies, sprint planning, and daily stand-ups

Contribute to system and application architecture discussions, ensuring scalable and maintainable design patterns

Collaborate with product managers, designers, and QA to deliver new features

Develop APIs and services with security, performance, and reliability in mind

Conduct peer code reviews and contribute to shared coding standards

Mentor junior engineers through code reviews, technical guidance, and knowledge sharing

Support deployment and operational monitoring of applications

Troubleshoot, debug, and optimize existing systems

Contribute to documentation and knowledge sharing within the team

As other duties are assigned

Minimum Qualifications

Bachelor’s degree in computer science, Engineering, or equivalent practical experience

3+ years of experience as a software developer/engineer in a SaaS or cloud-native environment

Proficiency in at least one modern programming language (e.g., Java, Python, C#, JavaScript)

Familiarity with cloud platforms (AWS, Azure, or GCP)

Experience with Git, CI/CD tools, and Agile software development

Strong verbal and written communication skills

Ability to work effectively in globally distributed teams

Preferred Qualifications

Experience with microservices architecture and API development

Exposure to containerization tools (e.g., Docker, Kubernetes)

Knowledge of secure coding practices and performance optimization

Familiarity with front-end frameworks (React, Angular) is a plus

Experience working in a private equity-backed or fast-growth SaaS company

Working Conditions

Global, distributed team environment with flexibility for remote work

May require occasional off-hours collaboration across time zones

Fast-paced setting with continuous delivery practices

Job Summary

As a Data Scientist, you will work within a cross-functional agile team contributing to the company's growth in a fast-moving environment. You will develop new tools and features by working closely with engineers, product managers, designers, and engineers. Ultimately, the goal is to help our users make smarter decisions. On top of that, you’ll have the support of a diverse, large team of data scientists working across all Brandwatch products to support your technical and career development. This role is open to people with a variety of professional and academic backgrounds and you can expect to develop your skills in a wide variety of techniques, including machine learning, statistical modelling, and computational linguistics.

Essential Duties and Responsibilities

Work with stakeholders to clarity and refine questions.

Collect, clean, and prepare data, generally this will be large volumes of text along with metadata and will often need to be handled with big data tools.

Build models to solve a range of different problems, such as text classification and clustering, automated insight generation, and time series analysis.

Develop evaluation methodologies, which will vary from those based around conventional classification metrics (such as precision and recall), to designing methods to evaluate how well your tool helps a user achieve a defined task.

Support engineers as your projects are shipped. Sometimes you will also help maintain and upgrade the tools and technologies you develop.

Perform other duties as required to support evolving business needs.

Minimum Required Qualifications

A good working knowledge of Python (or another modern programming language, with willingness to learn Python).

A solid understanding of statistics and/or machine learning.

Enjoy an experimental and iterative approach to building products.

An ability to communicate with non-technical stakeholders, or willingness to skill up in this area.

Preferred Qualifications

Working in a data science team.

Common data science libraries, such as Numpy, Scipy, Pandas, SKlearn, Spacy.

Big data tools, such as: Spark, Dask, MapReduce, or alternatives.

Cloud computing, for example: AWS EC2, S3.

Linux style shell commands.

Application prototyping frameworks such as Dash, or Shiny.

Job Summary

The position is responsible for designing, developing, testing, and maintaining software solutions that support business needs. It contributes to both new feature development and the enhancement of existing systems, applying software engineering principles to deliver reliable, scalable, and maintainable applications.

Essential Duties & Responsibilities

Design, develop, and maintain software systems, applications, or services.

Collaborate with team members and stakeholders to define technical requirements and translate them into solutions.

Write clean, efficient, and well-documented code following engineering best practices.

Participate in code reviews, testing, and deployment processes to ensure software quality and performance.

Contribute to troubleshooting and debugging efforts, identifying root causes and implementing solutions.

Support platform performance, monitoring, and operational health through logging, alerting, and diagnostics.

Engage in Agile development practices including sprint planning, stand-ups, and retrospectives.

Provide technical input into project planning, estimation, and risk assessment.

Perform other duties and responsibilities as required to support business needs.

Job Level Specifications

Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.

Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures.

Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high level.

May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.

Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Minimum Qualifications

Education: University degree preferred.

Typical experience: 5+ years in related role or experience.

Experience in software development using modern programming languages (e.g., Java, Python, C#, JavaScript).

Familiarity with application architecture, APIs, data modeling, and design patterns.

Knowledge of source control tools (e.g., Git) and CI/CD processes.

Understanding of performance optimization, scalability, and maintainability in software systems.

Ability to work collaboratively in a team environment and communicate effectively.

Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.

Preferred Qualifications

Experience working across full-stack environments (e.g., frontend frameworks, backend services, databases).

Familiarity with cloud platforms, microservices architecture, or containerization tools.

Exposure to system integration, monitoring practices, and operational support.

Demonstrated experience mentoring others or contributing to technical decision-making.

Working Conditions & Physical Demands

This position requires the ability to remain in a stationary position for extended periods and involves frequent use of a computer and other standard office equipment. It also requires effective communication in person and through digital channels, occasional movement within the workspace, and handling of light materials (typically under 10 pounds). Specific vision abilities include close vision and the ability to adjust focus. It may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements. Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Travel may be required depending on business needs. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

The responsibilities listed above are not all inclusive and may be changed at any time based on the needs of the business.

As a Staff Data Scientist, you will act as a senior technical leader and trusted advisor across multiple teams. You’ll guide stakeholders through the complexity of modern AI systems, with a particular focus on agentic AI architectures (including LangGraph, LangFuse, and related tooling), as well as broader machine‑learning strategy. This role blends deep technical expertise, consultative problem‑solving, and cross‑functional leadership. 

You will often support several initiatives simultaneously, helping teams understand feasibility, scope, and risk while shaping high‑impact AI solutions that align with business needs. You’ll also mentor junior colleagues, elevate data‑science practices, and contribute hands‑on to the development of production‑grade AI systems. 

What you'll do:

AI Consulting & Advisory 

• Partner with product, engineering, and business teams to translate ambiguous problems into clear AI opportunities. 

• Provide expert guidance on agentic AI, including workflow orchestration, evaluation, observability, and safety. 

• Assess the complexity, feasibility, and expected value of proposed AI initiatives, helping teams prioritise effectively. 

• Communicate trade‑offs, risks, and solution paths to both technical and non‑technical audiences. 

AI & ML Solution Design 

• Architect end‑to‑end AI systems that solve real business problems, from early discovery through deployment. 

• Design agent‑based workflows, retrieval‑augmented pipelines, and ML‑powered automation. 

• Define evaluation strategies, data requirements, and success metrics for AI features and products. 

• Collaborate with engineering teams to ensure solutions are scalable, maintainable, and aligned with platform strategy. 

Hands‑On Technical Work 

• Build prototypes, proof‑of‑concepts, and production‑ready components using Python, modern AI frameworks, and cloud tooling. 

• Develop and refine agentic AI workflows using LangGraph, LangChain, LangFuse, or similar frameworks. 

• Implement machine‑learning models, retrieval systems, and data pipelines where needed. 

• Contribute to internal libraries, tooling, and best practices for AI development. 

Leadership & Mentorship 

• Mentor junior and mid‑level data scientists, providing guidance on modelling, experimentation, and system design. 

• Lead technical discussions, design reviews, and cross‑team collaboration sessions. 

• Champion high standards for code quality, documentation, and reproducibility. 

• Help shape the long‑term AI strategy and technical roadmap, through your technical knowledge on the art of the possible, and the business problems our clients face. 

What you'll bring:

• Extensive experience in data science, machine learning, or applied AI, including hands‑on coding in Python and common data science libraries, such as Numpy, Scipy, Pandas, SKlearn, Spacy. 

• Ability with prototyping frameworks such as Dash. 

• Good working understanding of code version control with Git. 

• Experience with big data tools, such as: Spark, Dask, or alternatives. 

• Strong understanding of agentic AI, orchestration frameworks, and LLM‑based system design. 

• Ability to evaluate project complexity, identify risks, and guide teams toward pragmatic solutions. 

• Experience designing and delivering AI systems in production environments. 

• Excellent communication skills and the ability to influence beyond your immediate team. 

• Great mentoring skills. 
• Comfort working across multiple projects and shifting priorities. 

Nice to Have 

• Experience with observability and evaluation tools such as LangFuse, Weights & Biases, or similar. 

• Familiarity with agentic evals and prompt‑engineering patterns. 

• Background in consulting, technical advisory, or cross‑functional leadership roles. 

• Experience with cloud platforms (AWS, GCP, Azure) and modern MLOps practices. 

Plume develops and deploys cloud based control planes with scale to manage tens of millions of customer homes through some of the world’s largest Internet Service Providers. Our cloud applications include WiFi network management and optimization, device access control, network provisioning, IoT security, and end customer user interaction through mobile apps. 

The Opportunity:

Plume is hiring a security engineer to join the security engineering team to help protect and drive the Plume mission. As a highly visible and dynamic organization, we must value and guard against damage to our internal information, our platforms, and our reputation and brand. Finally, it is paramount that we defend against loss of control or confidence in our systems, to guarantee the highest probability of success.

As a Sr. Security Engineer, you will focus on the technologies that ensure our networks and systems are up to industry and Plume security standards. This role will partner with various application development and stakeholder groups across Plume to ensure that the technologies and systems we build in-house or purchase and deploy in-house are designed and maintained in a secure way that minimizes risk.

What you will do:

• Drive delivery of innovative security and privacy preserving solutions tightly integrated into our software development, data engineering and business intelligence lifecycle.
• Build tools and processes which measure and assist engineering teams to create software with security and privacy by design principles 
• Develops security policies, procedures, and guidelines and recommends necessary changes to a given project team to ensure the company’s systems are fully compliant with all applicable regulatory requirements and privacy laws.
• Serving as an advisor to engineering and development teams in security best practices and design.
• Leads security-related projects from inception to successful completion and is capable of effectively coaching technology staff on appropriate security protocols and needs as they implement new technology into the organisation.
• Cloud deployments require security policy enforcement, centralized configuration management, monitoring, etc.
• Serve as the subject matter expert (SME) for security solutions, maintaining documentation on them and advising others on their underlying technologies and operation.
• Work with security and IT teams to identify threats and problem areas and create stronger and safer software and application deployments across Plume, measuring decreased risk and prevalence of issues.
• Prepare security assessment reports, including third-party background, security assessment scope, and results
   

Who you are: 

• Bachelor's degree in Information Security, Computer Science or related field or equivalent work experience
• 5+ years of professional experience in security engineering with a education in security engineering, cyber security, computer science, engineering, math, or other STEM discipline; 
• Experience with software coding in Python, Shell, Go, Javascript, and/or ability to understand code/APIs for SaaS products.
• You know industry best practices for security and privacy by design, such as secure software principles, threat modelling, and pentesting.
• Knowledge of public cloud architectures, such as AWS, cryptography, and cryptographic best practices.
• Strong communication, written, presentation and interpersonal skills
• Proven ability to work unsupervised, exercise leadership, and influence change.
• You operate effectively across teams and disciplines even in highly ambiguous situations with a rack record of getting things done quickly and with quality
• Experience with security framework policies, processes and controls; such as: ISO27001, ISO27701, SOC2, NIST CSF, CIS, is a plus
• Certifications such as CISSP, AWS, CIPP, CIPPT, etc is a plus

Working alongside our affiliated law firms with Envoy, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process. We’re a fast-growing, award-winning technology company, a leader in our space and are backed by some of the country’s leading venture capital and growth equity firms.

As a result of continued growth, we are currently hiring Senior Immigration Specialist to work within our office in Hyderabad, India. These role require a seasoned professional with strong immigration background, specifically in the field of US business/corporate immigration - this means, your experience will be skewed towards the processing of US employment-based visa applications. 

As our Senior Immigration Specialist, you will be required to:

• Communicate and understand the US immigration requirements of clients both individuals and corporates
• Work across the following types of visas: EB-1/2/3, O-1, NIW, dependent and derivative cases, advance parole and work authorizations, AOS, and all phases of the employment-based Green Card processes
• Manage visa applications from initiation through completion, overseeing the full application lifecycle, consistently focus on improving accuracy while processing visa applications
• Maintain knowledge of industry changes and any amendments to US immigration laws
• Maintain an accurate record of cases and provide periodic updates as required
• Remain aware of regular USCIS updates
• Proactively identify the opportunities for process/ system improvement and work closely with lead, Technology QA and Development teams to implement
• Work closely with the inhouse technology teams to develop and improve our technology products, as and when required

To apply for this role, you should possess the following skills, experience and qualifications:

• Possess hands on experience in processing the complete end to end EB-1A/B/C, O-1, Green Card petition drafting and LCA preparation in DOL and maintaining data with the high quality
• Willing to work in shifts
• Excellent verbal and written communication skills; English grammar must be excellent
• Highly organized and detail oriented with ability to effectively multi-task
• Strong client / customer focus and a team approach
• 4 to 8 years of experience within employment-based immigration, preferably in a large high volume law firm environment
• LLB/LLM from accredited college or university.

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.

About the team:

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers.

What we’re looking for: 

Here at Tide, we are looking for someone who

• has a good understanding of Financial Crime Typologies including money laundering, terrorist financing, fraud, and sanctions evasion, bribery, tax evasion, and suspicious activities reporting. 
• is passionate and proactive, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of financial crime. 
• understands financial crime in a global financial set up with specific focus towards UK and Europe Geography. 
• has exceptional communication skills in English (both Written and Speaking).
• can use expert judgement to recommend if a case warrants filing of a Suspicious Activity Report (SAR) 

This role is a key element of our ongoing monitoring team sitting within the first line of defence. You’ll be responsible for ensuring we put our genuine members first, through monitoring transaction types and behaviours across our customer base, whilst spotting and investigating potentially suspicious activity. 

As an  Alert Review analyst you’ll be performing tasks related to the following

Transaction Monitoring Alert Review & Analysis:

• Monitor and investigate alerts generated by automated transaction monitoring and sanctions screening systems.
• Conduct comprehensive, risk-based reviews of customer accounts and transaction histories to identify suspicious patterns or activities that deviate from a customer's normal behavior.
• Synthesize information from various sources, including customer profiles (KYC/CDD), public records, adverse media, and internal data.
• Assess the transactional activity in the context of financial crime typologies across a variety of payment types and financial products offered.
• Draft a concise, yet comprehensive report on findings prior to discounting the alert or reporting suspicious activity.
• Contact the member (customer) via email, chat or by phone to seek additional contextual information without tipping off.
• Contact representatives of partner banks via emails in cases where a fin crime investigation is required on Tide’s member

Suspicious Activity Reporting (SAR) Recommendations:

• Draft and present detailed, well-reasoned SAR recommendations to experts responsible for filing SARs to regulatory authorities. 
• Construct a clear, concise, and defensible narrative outlining the suspicious activity, the investigative steps taken, and the rationale for the recommendation.
• Ensure all supporting documentation and evidence is accurately compiled and included in the case file for audit purposes.

Sanctions Screening:

• Analyze potential sanctions hits against international lists (e.g., OFAC, EU, UN, HMT) for cross border payment transactions.
• Apply a risk-based approach to differentiate between a true match and a false positive based on criteria like phonetic similarities, aliases, and supporting data.
• Escalate confirmed sanctions hits to management immediately for asset blocking or reporting.

Other tasks as part of the role

• Gain in-depth understanding of the technology and tools that aid in the alert review and analysis.
• Proactively calling out potential efficiencies in our tools and processes used for transaction analysis 
• Managing your own case load to meet performance targets (Productivity, Quality and Customer experience)
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

What makes you a great fit: 

You are open to flexible shift timings and patterns, it will be five days working with two days off not necessarily weekends. 

• You have 2 to 4+ years of experience in a Transaction monitoring, Financial Crime risk related role in financial services
• You have a keen eye for process improvements, looking how we can work leaner and more robustly.
• You have an analytical mind and are able to digest large data sets and spot patterns and trends with ease 
• You have exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English

What you get in return:

• Flexible working options
• Group Life Insurance
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

Software Simulation Engineer 

AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight.

Summary:

AST SpaceMobile is looking to hire a Software Engineer for a software-in-the-loop (SIL) simulation group. The primary product, referred to as the dynamic spacecraft simulator (DSS), provides a testbed and integration environment for a wide variety of subsystems on our satellites, including navigation, payload, power, FDIR, and TT&C. The candidate will work as part of a team responsible for developing and ensuring the fidelity of a variety of C++-based software models, integrating software from other teams into the environment, driving integration testing between various subsystems, and further developing the overall simulation environment. The ideal candidate will be capable of both digging into the details of interface control documents (ICD) and making informed architectural decisions about large, distributed software systems.

Duties & Responsibilities:

• Contribute to the ongoing development of and maintenance of several generations of software-based spacecraft simulators
• Implement and add functionality to software models of hardware components
• Maintain and update simulation code as requirements and/or technologies change
• Collaborate with other engineering disciplines in planning, design, and development of simulation interfaces to ensure software and hardware performance and compatibility 
• Drive integration testing between different subsystems owned by diverse stakeholders—ability to debug complicated systems, and find working compromises between groups with divergent priorities

Minimum Qualifications: 

• At least 8-9 years of professional experience working with C++
• Proficient with modern C++, ideally C++17, and the C++ standard library
• Proficient at reading and modeling a system based on an ICD
• Familiar with CMake
• Proficient with Git
• Comfort with multi-process computing and distributed computing
• Comfort with GNU/Linux and common unix tools
• Some level of familiarity with concepts of embedded programming such as:
  • Serial interfaces
  • Registers
  • Timers
  • Cross-Compiling
• Ability to work in a remote, distributed team

Preferred Qualifications:   

1. Comfort with concepts of Embedded Software
2. Any experience with spacecraft or other real-time systems
3. Proficient with modeling physical components (e.g. battery charge, discharge, thermals)
4. Familiar with AWS
5. Proficient in Python
6. Proficient with bash/shell scripting

AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Job Summary

We are seeking Senior Embedded Software Engineer with extensive experience in firmware and embedded software development. The ideal candidate has a strong background in low-level programming, hardware bring-up, and real-time embedded systems. This role focuses on developing software for gateway systems, requiring high reliability, robustness, and fault tolerance.

Key Responsibilities:

• Develop and maintain firmware and embedded software for satellite systems.
• Perform hardware bring-up, including board-level debugging, bootloader development, and peripheral integration.
• Collaborate with hardware engineers to validate and optimize system functionality.
• Ensure the software is highly reliable, fault-tolerant, and resilient to extreme environmental conditions, meeting the rigorous demands of satellite applications.
• Debug complex system issues involving hardware-software interaction.
• Optimize software performance for real-time and resource-constrained environments.

Required Skills & Qualifications:

• 10+ years of experience in embedded software and firmware development.
• Strong expertise in C and C++ programming. 
• Proven experience with Linux OS 
• Hands-on experience with hardware bring-up, including debugging bootloaders, memory interfaces, and peripheral drivers.
• Experience with real-time systems and low-level embedded programming. 
• Strong knowledge of networking and binary protocols.

Preferred Qualifications:

• Familiarity with Xilinx hardware platforms.
• Experience with Petalinux and Yocto build systems.
• Understanding of OpenMP and parallel computing optimizations.
• Experience in aerospace or satellite system development.
• Linux device drivers, Low level drivers, QNX/RTOS drive programming, ARM assembly, Embedded C/C++

ABOUT THE TEAM: 

We are seeking a dedicated and detail-oriented analyst to join our growing and evolving Perpetual KYX team that sits within our First Line of Defence.  In this role, you would be assisting in our battle against financial crime - to prevent money laundering, terrorist financing and other illicit financial activities. This would be achieved through the continual review and updating of member data in near real-time in order to provide ongoing data integrity and accurate risk management. This continuous CDD model involves dynamic monitoring of changes to member profiles by reviewing ‘triggers’ or ‘alerts’ that need verifying or updating due to discrepancies in the member profile based on numerous data sources. These triggers may be initiated by suspicious behaviour, a new entity designation, or a member amending identifying information. Through cross-platform research (e.g. Company’s House, social media footprint, and transaction analysis), you’ll complete a multitude of member-specific KYX-related analysis, perform Periodic and trigger alert reviews, wrongful type of entities reviews, nature of business analysis, along with close cooperation with different departments of the business.

ABOUT THE ROLE: 

• Full account reviews (periodic and event-driven)
• Performing transactional reviews
• Maintaining the most up-to-date information for all existing members
• Communicating with members (written communication only)
• Operating with diverse data and documentation as part of the  company’s CDD and EDD processes
• Identifying areas of improvement that can result in an increase of efficiency and better member experience
• Assist on different Remediation Projects

WHAT WE ARE LOOKING FOR: 

• You are good in taking initiative and be naturally inquisitive about KYX principles and processes
• You have 1+ year's work experience working in KYC/compliance, preferably in a highly regulated environment
• You have a clear understanding and application of the UK regulatory landscape
• You have strong understanding and experience of CDD and EDD processes
• You have similar work experience, preferably in the financial services 
• You have previous experience working on Google sheets
• You have an analytical mind–able to digest large data sets and spot patterns and trends with ease
• You have exceptional English communication skills – written and verbal
• You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Job Overview:

We are seeking a Senior AI Solution Architect with deep expertise in Artificial Intelligence (AI) and Generative AI (GenAI) to drive solution design, pre-sales engagements, and client delivery. The ideal candidate combines technical excellence with strong business acumen, enabling them to design innovative solutions, craft compelling sales collateral, and confidently engage with executive stakeholders. This role requires proven experience leading teams, shaping solution strategy, and responding to complex RFPs in enterprise environments

Key Responsibilities:

• Lead RFP/RFI responses with strong technical and business narratives.
• Design solution proposals, demos, and workshops with sales teams.
• Build sales assets such as whitepapers, PoV decks, and blueprints.
• Engage C-suite leaders to evangelize AI/GenAI solutions.
• Define end-to-end AI/GenAI architectures (RAG, multi-agent, pipelines, governance, observability).
• Translate business needs into scalable, secure, and compliant AI solutions.
• Ensure smooth design-to-delivery with engineering teams.
• Establish frameworks for AI governance and responsible AI.
• Mentor architects, data scientists, and engineers.
• Drive knowledge sharing through playbooks, accelerators, and best practices.
• Collaborate with cloud, data, security, and domain SMEs for integrated solutions.

Key Skills

• 10+ years of experience in solution architecture, AI/ML, or data platforms, with at least 3–5 years in AI/GenAI initiatives.
• Demonstrated pre-sales experience: RFP responses, PoVs, workshops, and deal support.
• Strong portfolio of sales/marketing assets (whitepapers, solution blueprints, reference architectures).
• Hands-on expertise with AI/GenAI stacks (e.g., LangChain/LangGraph, CrewAI, OpenAI, Anthropic, Azure AI, AWS Bedrock, Databricks).
• Understanding of AI governance and compliance frameworks (EU AI Act, NIST AI RMF, ISO 42001, Microsoft RAI Maturity Model).
• Proven team leadership experience, including mentoring and managing architects/engineers.
• Excellent communication, presentation, and client-facing skills.

Arcesium is seeking a Senior Solution Architect to design and deliver complex technical solutions for a portfolio of Strategic Accounts — large financial institutions with sophisticated infrastructure, demanding integration requirements, and high expectations for technical rigor. This is a deeply technical role focused on translating business requirements into scalable platform architectures, driving project delivery, and building PoCs and integration blueprints that unlock the full value of Arcesium’s capabilities. You will be accountable for solution quality, project outcomes, and technical excellence across your assigned accounts, working in close partnership with Product, Engineering, and Operations to ensure successful delivery.

What you’ll do:

• Define project scope and success criteria. Participate with internal and external stakeholders to define scope, success criteria, and technical acceptance criteria for projects prioritized by the client. Translate ambiguous requirements into precise, structured project briefs with measurable outcomes.
• Translate business requirements into technical solutions. Apply deep understanding of Arcesium’s technical and functional capabilities to design solutions that address client workflows and operational pain points. Leverage standard platform capabilities where possible and engage Product and Engineering teams to propose enhancements where gaps exist.
• Lead and deliver technical projects. Serve as the primary SA on one or two major client projects and secondary SA on additional concurrent engagements. Own project success end-to-end — including milestone tracking, dependency management, risk identification, and ensuring delivery timelines are met with high quality.
• Present solutions to technical and business stakeholders. Communicate solutions in various forms — verbal walkthroughs, formal documentation, architecture illustrations — adapted to the audience. Provide effective project updates to senior stakeholders internally and at the client, ensuring shared understanding of technical decisions and delivery progress.
• Guide stakeholders on how to accelerate value through Arcesium. Advise client technology stakeholders on the best ways to leverage Arcesium’s platform capabilities to achieve their strategic goals. Run structured discovery sessions to understand workflows and technical constraints and translate these into solution architectures and integration blueprints with clear value framing.
• Own project risk identification and escalation. Continuously identify, assess, and manage risks related to solution design and project delivery. Serve as the technical escalation point of contact alongside the PMO for assigned projects, coordinating cross-functional internal teams (Engineering, Ops, Product) to drive timely resolution of blockers and technical issues.
• Rally stakeholders and design effective project plans. Align internal and client stakeholders toward shared technical goals throughout the project lifecycle. Design project plans that sequence delivery to realise client value early, engage additional SAs or specialist teams as needed, and maintain a clear view of dependencies and trade-offs.
• Champion process improvement and best practices. Actively contributes to improving how solution architecture is practiced within CS3 — proposing and implementing process improvements, championing asynchronous written communication for project updates, and helping establish quality standards that raise the bar across the team.

 CORE TECHNICAL RESPONSIBILITIES

• Platform integration architecture. Design and validate end-to-end integration architectures connecting Arcesium’s platform with client systems — including order management, portfolio accounting, risk, and reporting infrastructure common in large asset managers, hedge funds, and global custodians.
• API and data product design. Define canonical data contracts, API interaction models, and ETL pipeline patterns that ensure reliability, observability, and scalability across high-volume financial data environments.
• Proof of concept and prototyping. Rapidly build working prototypes and PoCs — using Python and relevant tooling — to validate approaches, unblock architectural decisions, and demonstrate Arcesium’s platform capabilities in context of a client’s specific use case.
• Cross-functional internal coordination. Act as the internal technical voice for assigned projects — translating client requirements into precise, actionable briefs for Product, Engineering, and Operations. Engage these teams proactively throughout the project lifecycle to unblock delivery and ensure solution quality.
• Technical best practices and tooling. Contribute to group-wide technical standards — suggesting ways to reduce delivery cost, improve integration patterns, and increase efficiency across implementation projects. Use insights from active projects to continuously raise the bar on solution quality and architectural rigor.

What you’ll need:

• Degree in Computer Science or related discipline with 10–15 years’ experience
• Experience working with or within large financial institutions — banks, asset managers, hedge funds, or prime brokers
• Hands-on proficiency in Python; strong grasp of APIs, distributed systems, and ETL pipelines
• Proven track record delivering complex technical projects in a client-facing SA or solutions engineering capacity
• Confidence presenting to C-suite and senior technology leadership
• Strong written communication — solution documents, business cases, architecture decks
• Self-motivated, independent thinker who thrives in a collaborative, distributed team environment
• Familiarity with financial data domains — portfolio accounting, trade data, risk, and reporting
• Understanding of financial services regulatory and compliance context
• Experience with DevOps practices and cloud-native architecture patterns
• Programme management or delivery governance experience

 Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

ABOUT THE TEAM

As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.

ABOUT THE ROLE

• Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
• Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
• Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
• Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
• Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
• Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
• Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
• Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
  
  

WHAT WE'RE LOOKING FOR:

• Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
• Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
• Exceptional communication skills (written and verbal) with near-native or native-level English.
• High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
• A proactive, empathetic, and professional attitude that represents our Premium brand promise.
• Proven ability to work collaboratively in a high-performance environment.

It would be considered as an asset if you have:

• Background in FinTech, SaaS, or fast-paced technology companies.
• Experience with membership-based services or subscription models.
• Exposure to analytics or reporting, enabling insights into member behavior and engagement.

WHY JOIN THE PREMIUM TEAM?

• Work in an elite, high-performing team serving our most valued members.
• Be empowered to act as a trusted advisor, not just a support agent.
• Gain exposure to advanced cases, processes, and account management practices.
• Grow your expertise through dedicated training, coaching, and leadership opportunities.
• Contribute directly to shaping Premium service standards and mentoring new talent.
  
  

WHAT YOU'll GET IN RETURN:

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• Family & Friendly Leaves
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM

As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.

ABOUT THE ROLE

• Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
• Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
• Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
• Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
• Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
• Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
• Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
• Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
  
  

WHAT WE'RE LOOKING FOR:

• Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
• Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
• Exceptional communication skills (written and verbal) with near-native or native-level English.
• High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
• A proactive, empathetic, and professional attitude that represents our Premium brand promise.
• Proven ability to work collaboratively in a high-performance environment.

It would be considered as an asset if you have:

• Background in FinTech, SaaS, or fast-paced technology companies.
• Experience with membership-based services or subscription models.
• Exposure to analytics or reporting, enabling insights into member behavior and engagement.

WHY JOIN THE PREMIUM TEAM?

• Work in an elite, high-performing team serving our most valued members.
• Be empowered to act as a trusted advisor, not just a support agent.
• Gain exposure to advanced cases, processes, and account management practices.
• Grow your expertise through dedicated training, coaching, and leadership opportunities.

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

ABOUT THE ROLE: 

As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As a Sales Onboarding Specialist

• You will be receiving inbound and outbound calls from prospects who have  downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services
• You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale
• You’ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products)
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT WE ARE LOOKING FOR:

• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech or digital bank
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• You’ll be calling potential prospects that have enquired via social media and price comparison websites for our products
• You will walk these potential members through our products, signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience, specifically in POS device sales
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech, digital bank or POS provider

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE:

As a IT Workplace Technology Engineer, you will own and evolve our global endpoint and workplace technology ecosystem.This role focuses on delivering a secure, scalable and seamless employee experience by leading the design,deployment and optimization of device management solutions,collaboration platforms and security-integrated tooling.You’ll work at the intersection of IT,Security and Employee experience - ensuring that our digital workplace is secure,efficient, and aligned with Zero Trust principles.

As Workplace Technology Engineer you will:

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Manage and enhance enterprise collaboration and productivity tools including Google Workspace,Slack & Atlassian suite.
• Implement and maintain endpoint security controls such as Device Trust, Network Trust, DLP, CASB, and Secure Web Gateways (SWGs) in close partnership with the InfoSec team.
• Own and evolve the corporate wireless network stack, including design, configuration, and optimization of office Wi-Fi environments
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) tools.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access controls.
• Define standards and drive consistency in device provisioning, compliance, patching, and user onboarding/offboarding.
• Act as technical lead for workplace IT projects, mentoring team members and serving as the final escalation point for complex endpoint issues.

What Makes You a Great Fit ?

• Bring 5+ years of experience in workplace IT, MDM and Application administration, and SaaS tooling, with 2+ years in a technical leadership or lead engineer role.
• Have deep, hands-on expertise in Google Workspace, Intune, Jamf, and device management for both macOS and Windows.
• Understand and have experience implementing Zero Trust principles, including Device Trust, Network Trust, and conditional access.
• Are comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to scale device and policy management.
• Have experience managing on corporate Wi-Fi/networking initiatives in modern office environments
• Work well cross-functionally, especially with Security, HR, and IT Operations, and have a strong service mindset.
• Thrive in fast-moving environments and enjoy creating reliable, scalable systems that improve user experience and IT efficiency.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE ROLE:

As Senior Product Manager for Ongoing Monitoring, you will be responsible for the product strategy and roadmap for compliance related transaction risk screening across Tide’s member base, with a core focus on AML, CTF and PEP/Sanctions. This includes the systems, workflows and decisioning that help Tide detect, assess and respond to suspicious activity, while balancing compliance, operational efficiency and member experience.

• You will own the product experience for key transaction risk processes, from alert generation and prioritisation through to investigation, case handling and downstream actions. You will work at the intersection of product, operations, data, engineering, risk and compliance to build effective, scalable and well-controlled solutions that support Tide’s growth across markets.
• Define and execute the product vision: Develop and maintain a clear product roadmap aligned with business objectives, operational needs and regulatory requirements for Ongoing Monitoring.
• Customer and operational advocacy: Champion both the member experience and the internal user experience throughout the monitoring and investigation lifecycle. Understand pain points for members, investigators and operations teams, and translate them into product requirements.
• Risk Management: Collaborate closely with risk, compliance and financial crime teams to ensure transaction monitoring and case management capabilities meet relevant regulatory expectations across AML, CTF and sanctions controls.

Product Development & Delivery:

• Define and prioritise product features and enhancements across monitoring, alert handling, investigations and controls
• Work closely with engineering, design, data science and analytics teams to deliver high-quality monitoring solutions
• Manage the product lifecycle from discovery and conception through launch and ongoing iteration
• Partner with design to improve both the digital member experience and the internal investigator and operations experience, driving better efficiency, consistency and control
  
  

Data Analysis & Insights: Analyse operational, customer and risk data to identify improvement opportunities, monitor performance and inform product decisions. Use KPIs to optimise effectiveness, quality, speed and cost.

Stakeholder Management: Effectively communicate product strategy, roadmap and trade-offs to internal stakeholders including senior leadership, operations, risk and compliance teams, and cross-functional partners.

WHAT WE'RE LOOKING FOR:

We are looking for an exceptional product manager to join Tide’s Ongoing Monitoring team as we build global scalable transaction risk capabilities that strengthen Tide’s financial crime controls while enabling sustainable growth. This role sits in a complex, high-impact space where strong product judgement, comfort with ambiguity and the ability to work across a matrix are essential.

A unique role, you’ll be able to bring the vision to life whilst playing a leading role within Tide’s product team. Working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, analysts, operation managers and risk experts, you will research, build, ship and improve products that sit at the heart of Tide’s financial crime operations.

• You’ve spent at least seven years building products, with strong experience in financial crime, AML, transaction monitoring, sanctions, fraud or related risk domains
• You have a strong understanding of AML, CTF and PEP/Sanctions controls, and how transaction monitoring operates in practice
• You have experience designing and delivering customer-centric and operations-centric products in a digital environment
• You have strong analytical and problem-solving skills, with the ability to use data to identify issues, prioritise opportunities and drive decisions 
• You have expertise in back-office tools, automation, deflection strategies, and GenAI-driven innovations
• You are an excellent communicator who can work effectively across product, engineering, operations, analytics, risk and compliance
• You are comfortable operating in a dynamic and ambiguous environment, and can create clarity where process or structure is still emerging
• You have experience with Agile methodologies and modern product development tools
• You have familiarity with financial services and the regulatory landscape
• You have proven experience working with design teams to create effective user experiences, with a focus on improving both internal user satisfaction and operational efficiency
• You are comfortable working in a fast-moving company where priorities can change and where some processes need to be built from scratch
• You have experience working closely with risk & compliance teams as well as operations teams
• Experience in transaction monitoring, alerting systems, case management, investigations tooling or operational workflow products would be highly valuable

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

As a Staff Engineer you’ll:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

Our Tech Stack:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE:

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

As a Senior Staff Engineer you’ll: 

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability 
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories 

WHAT WE ARE LOOKING FOR:

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

Our Tech Stack:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

The role

Reporting to the Regional Sales Director, you will be responsible for driving Telnyx’s expansion supporting the Indian market. This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by our marketing and BDR teams, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.

This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial.. 

Responsibilities

• Work with the Director of Sales to develop a sales strategy across the GCC region as you will own the region and have responsibility for delivering the revenue targets.
• Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
• Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.
• Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.
• Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.
• Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.
• Provide accurate reporting and forecasting based on results at each stage.

What we are looking for

• 3+ years of selling experience in enterprise consumption-based software platforms to the Indian market.
• Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).
• SaaS, or telecommunications industry experience.
• Proficiency in English both verbal and written fluency 
• Proven track record of consistently exceeding quota.
• Impeccable written and verbal communication skills. You are a strong listener and communicator.
• Ability to identify and sell to C-Level targets, as well as across Product Development and IT contacts
• Adaptive and introspective; willing to learn, teach, lead and follow.

Bonus points for

• Telco, CPaaS, AI, UCaaS, CCaaS or SaaS new business sales experience
• Established relationships with customers that trust and respect your advice
• Proven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statement
• Experience with established sales methodologies such as Challenger, SPIN, MEDDPICC, etc

#LI-RH1

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As an IT Workplace Technology Engineer, you will own and evolve our global endpoint, workplace, and corporate network technology ecosystem. This role focuses on delivering a secure, scalable, and seamless employee experience by leading the design, deployment, and optimization of device management, collaboration platforms, endpoint security, and corporate networking.You will work at the intersection of IT, Security, Networking, and Employee Experience, ensuring our digital workplace aligns with Zero Trust principles and modern cloud-first architectures.

As Newtwork Engineer you will

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Own and evolve the corporate network engineering stack, including wired and wireless networks across global office locations.
• Design, deploy, and operate cloud-managed networking solutions such as Cisco Meraki and Juniper Mist, covering access points, switches, firewalls, and SD-WAN.
• Architect and maintain secure office networking (VLANs, routing, switching, QoS, VPNs, and high-availability designs).
• Partner closely with Information Security to implement Zero Trust controls, including Device Trust, Network Trust, NAC, ZTNA, secure Wi-Fi (802.1X), DLP, CASB, and Secure Web Gateways (SWGs).
• Lead office network lifecycle management including new office builds, expansions, refreshes, and decommissioning.
• Monitor, analyze, and optimize network and endpoint performance using telemetry and analytics from Meraki, Mist, and endpoint management platforms.
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) to scale device, network, and policy management.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access.
• Define standards and drive consistency across device provisioning, compliance, patching, onboarding, and offboarding.
• Act as the technical lead for workplace IT and networking initiatives, mentoring team members and serving as the final escalation point for complex endpoint and network issues.

What Makes You a Great Fit ?

• 5+ years of experience in workplace IT, MDM, corporate networking, and SaaS administration, with 2+ years in a technical lead or senior engineer role.
• Deep, hands-on expertise with Microsoft Intune, Jamf Pro, and device management across macOS and Windows.
• Strong experience with enterprise networking platforms such as Cisco Meraki and/or Juniper Mist, including Wi-Fi, switching, firewalls, and SD-WAN.
• Solid foundation in network engineering fundamentals (TCP/IP, DNS, DHCP, routing, switching, wireless design, and troubleshooting).
• Proven experience implementing Zero Trust architectures, including Device Trust, Network Trust, conditional access, and identity-aware networking.
• Comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to automate and standardize infrastructure.
• Experience delivering and supporting modern office network environments optimized for cloud-first and hybrid work models.
• Strong cross-functional collaborator who works effectively with Security, HR, Facilities, and IT Operations.
• Thrive in fast-paced environments and enjoy building reliable, scalable systems that improve employee experience and operational efficiency.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE ROLE:

The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response

Product Security consists of application and cloud security experts. Their mission is to protect the products we build, covering everything from secure design reviews to threat modelling and penetration testing, ensuring security is embedded from the ground up.

Threat Detection & Response (this role!) focuses on protecting the company by building a robust detection and automation platform. We’re proactive in our defence, constantly hacking ourselves to improve our security posture and staying ahead of emerging threats. Our goal is to make Tide resilient against the ever-evolving threat landscape.

Identity is responsible for managing Tide's staff identity platform, ensuring that access to systems and infrastructure is secure, seamless, and aligned with modern security practices. The team uses strategies like zero trust, multi-factor authentication, and granular role-based access controls to safeguard our internal operations.

While each area has its own focus, collaboration is key - it's why we share the same Slack channel and hold our standups together as one cohesive team, ensuring alignment and seamless communication across all security functions.

• Supporting the development and implementation of a strategic vision for threat detection, driving the overall direction and priorities for a team of highly talented engineers.
• Getting hands-on with SIEM systems, including creating custom log-parsers for in-house applications, configuring alert rules, performing log analysis and tuning detections to reduce false positives.
• Creating security automations and services to automate mundane tasks; from data enrichment to automatically removing phishing emails from employee mailboxes. We want you to run with the “anything is possible” mantra.
• Continuously hunting for sophisticated threats across our infrastructure, leveraging threat intelligence and innovative detection techniques to stay ahead of attackers. You'll monitor and respond to threats across AWS, GCP, internal applications, and employee endpoints (Windows, macOS).
• Collaborating with cross-functional teams to develop and implement; business-specific threat detection rules. 
• Responsible for ensuring the quality of detections, and uptime of our detection ecosystem through mature test driven development paired with proactive health monitoring capabilities.
• Identifying opportunities to build or enhance internal tools that streamline threat detection processes, improve data visibility, and increase response efficiency.
• Leading complex incident investigations, coordinating efforts across the security, IT, and engineering teams to ensure rapid and effective containment, remediation, and recovery.
• Support as part of the wider security incident response on-call rota.

WHAT WE ARE LOOKING FOR:

• Strong knowledge with one of the following: Splunk, Scanner, Sentinel, SecOps.
• Strong understanding of modern attack and defence techniques which apply to Cloud (AWS, GCP), SaaS (such as Google Workspace and Okta) and desktop (Windows and macOS) environments.
• Passion for passing on knowledge to fellow colleagues.
• Hands-on attitude and the ability to drive solutions to completion.
• Strong experience in security automation, from writing scripts to creating end-to-end automated workflows. Familiarity with SOAR platforms and automating threat detection and response tasks.
• Excellent spoken and written communication skills.
• Experience with writing automation and scripts; bonus points if you have a repository to show-case your work.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

ABOUT THE ROLE:

The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response

Product Security consists of application and cloud security experts. Their mission is to protect the products we build, covering everything from secure design reviews to threat modelling and penetration testing, ensuring security is embedded from the ground up.

Threat Detection & Response (this role!) focuses on protecting the company by building a robust detection and automation platform. We’re proactive in our defence, constantly hacking ourselves to improve our security posture and staying ahead of emerging threats. Our goal is to make Tide resilient against the ever-evolving threat landscape.

Identity is responsible for managing Tide's staff identity platform, ensuring that access to systems and infrastructure is secure, seamless, and aligned with modern security practices. The team uses strategies like zero trust, multi-factor authentication, and granular role-based access controls to safeguard our internal operations.

While each area has its own focus, collaboration is key - it's why we share the same Slack channel and hold our standups together as one cohesive team, ensuring alignment and seamless communication across all security functions.

• Supporting the development and implementation of a strategic vision for threat detection, driving the overall direction and priorities for a team of highly talented engineers.
• Getting hands-on with SIEM systems, including creating custom log-parsers for in-house applications, configuring alert rules, performing log analysis and tuning detections to reduce false positives.
• Creating security automations and services to automate mundane tasks; from data enrichment to automatically removing phishing emails from employee mailboxes. We want you to run with the “anything is possible” mantra.
• Continuously hunting for sophisticated threats across our infrastructure, leveraging threat intelligence and innovative detection techniques to stay ahead of attackers. You'll monitor and respond to threats across AWS, GCP, internal applications, and employee endpoints (Windows, macOS).
• Collaborating with cross-functional teams to develop and implement; business-specific threat detection rules. 
• Responsible for ensuring the quality of detections, and uptime of our detection ecosystem through mature test driven development paired with proactive health monitoring capabilities.
• Identifying opportunities to build or enhance internal tools that streamline threat detection processes, improve data visibility, and increase response efficiency.
• Leading complex incident investigations, coordinating efforts across the security, IT, and engineering teams to ensure rapid and effective containment, remediation, and recovery.
• Support as part of the wider security incident response on-call rota.

WHAT WE ARE LOOKING FOR:

• Strong knowledge with one of the following: Splunk, Scanner, Sentinel, SecOps.
• Strong understanding of modern attack and defence techniques which apply to Cloud (AWS, GCP), SaaS (such as Google Workspace and Okta) and desktop (Windows and macOS) environments.
• Passion for passing on knowledge to fellow colleagues.
• Hands-on attitude and the ability to drive solutions to completion.
• Strong experience in security automation, from writing scripts to creating end-to-end automated workflows. Familiarity with SOAR platforms and automating threat detection and response tasks.
• Excellent spoken and written communication skills.
• Experience with writing automation and scripts; bonus points if you have a repository to show-case your work.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE ROLE:

The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response

Product Security consists of application and cloud security experts. Their mission is to protect the products we build, covering everything from secure design reviews to threat modelling and penetration testing, ensuring security is embedded from the ground up.

Threat Detection & Response (this role!) focuses on protecting the company by building a robust detection and automation platform. We’re proactive in our defence, constantly hacking ourselves to improve our security posture and staying ahead of emerging threats. Our goal is to make Tide resilient against the ever-evolving threat landscape.

Identity is responsible for managing Tide's staff identity platform, ensuring that access to systems and infrastructure is secure, seamless, and aligned with modern security practices. The team uses strategies like zero trust, multi-factor authentication, and granular role-based access controls to safeguard our internal operations.

While each area has its own focus, collaboration is key - it's why we share the same Slack channel and hold our standups together as one cohesive team, ensuring alignment and seamless communication across all security functions.

• Supporting the development and implementation of a strategic vision for threat detection, driving the overall direction and priorities for a team of highly talented engineers.
• Getting hands-on with SIEM systems, including creating custom log-parsers for in-house applications, configuring alert rules, performing log analysis and tuning detections to reduce false positives.
• Creating security automations and services to automate mundane tasks; from data enrichment to automatically removing phishing emails from employee mailboxes. We want you to run with the “anything is possible” mantra.
• Continuously hunting for sophisticated threats across our infrastructure, leveraging threat intelligence and innovative detection techniques to stay ahead of attackers. You'll monitor and respond to threats across AWS, GCP, internal applications, and employee endpoints (Windows, macOS).
• Collaborating with cross-functional teams to develop and implement; business-specific threat detection rules. 
• Responsible for ensuring the quality of detections, and uptime of our detection ecosystem through mature test driven development paired with proactive health monitoring capabilities.
• Identifying opportunities to build or enhance internal tools that streamline threat detection processes, improve data visibility, and increase response efficiency.
• Leading complex incident investigations, coordinating efforts across the security, IT, and engineering teams to ensure rapid and effective containment, remediation, and recovery.
• Support as part of the wider security incident response on-call rota.

WHAT WE ARE LOOKING FOR:

• Strong knowledge with one of the following: Splunk, Scanner, Sentinel, SecOps.
• Strong understanding of modern attack and defence techniques which apply to Cloud (AWS, GCP), SaaS (such as Google Workspace and Okta) and desktop (Windows and macOS) environments.
• Passion for passing on knowledge to fellow colleagues.
• Hands-on attitude and the ability to drive solutions to completion.
• Strong experience in security automation, from writing scripts to creating end-to-end automated workflows. Familiarity with SOAR platforms and automating threat detection and response tasks.
• Excellent spoken and written communication skills.
• Experience with writing automation and scripts; bonus points if you have a repository to show-case your work.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses with their insurance needs. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate insurance revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• Engage with existing Tide members via calls, emails, and other outreach methods to introduce and promote relevant insurance products that support their business needs.
• Proactively manage and follow up on leads generated through various channels, educating members on the benefits of insurance and how it can help save their business time and money.
• Cross-sell complementary Tide products and services alongside insurance offerings, including paid plans, accounting software, and other business solutions.
• Build strong relationships with prospective and existing members by understanding their business goals and recommending suitable insurance products and services to help their businesses stay safe and secured through insurance.
• Confidently conduct cold calls, cold emails, and cold outreach to engage potential members, with the ability to work independently without requiring extensive coaching.
• Guide members through the full insurance journey, from explaining the product and generating quotes to supporting the setup process, while delivering exceptional, five-star service and welcoming new members to Tide.

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills.
• You have previous customer service or telesales experience, specifically in insurance sales or broking.
• You’re focused on revenue and can up-sell insurance policies to our prospective members.
• You’re target driven.
• You are comfortable with constant change and switching of priorities.
• You love to troubleshoot and have a member first mentality.
• You’re able to articulate the onboarding and insurance requirements depending on the nature of the business efficiently and within a limited time frame.
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business.
• You have the ability to be able to listen, learn and adapt to feedback.
• You may also have some knowledge of compliance, KYC, AML, and associated regulations.
• You may also have previous experience working with a Fintech, digital bank or insurance provider/broker.

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• Health Insurance, with a proactive focus on mental and physical wellbeing
• 27 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

The Treasury team acts as 1st LoD and is at the forefront of driving financial excellence and supporting strategic growth. The Treasury team mission is to optimise the company's financial resources and investment, manage financial risks, ensure robust liquidity and effective cash management and comprehensive treasury operations.

Moreover the team collaborates closely with the product and business team to align financial strategies with business objectives. By contributing to impactful financial decisions, the Treasury team aims to enable sustainable success and growth.

ABOUT THE ROLE: 

As a Treasury Manager – New Products, you will lead the end-to-end implementation of new product initiatives from a Treasury perspective. Acting as the primary Treasury representative, you will drive the design, build, and operational readiness of new product flows and market launches.

This is a high-impact, high-visibility role, where you will work closely with Product, Engineering, Payments, and senior leadership to ensure Treasury requirements are embedded across the full product lifecycle.

Product Delivery & Stakeholder Management

• Act as the primary Treasury point of contact for Product and Engineering teams.
• Own front-to-back delivery of new product initiatives, including design, testing, implementation, and go-live.
• Translate Treasury requirements into product and technical roadmaps.
• Drive cross-functional collaboration across Treasury, Payments, Compliance, and Technology teams.
• Manage project plans, timelines, risks, and dependencies across multiple workstreams.
• Engage, influence, and where required push back on senior stakeholders to ensure Treasury priorities are met.

Treasury Transformation & Automation

• Identify and deliver automation opportunities across treasury processes (cash management, payments, forecasting, bank reporting).
• Lead process re-engineering to support scalable and standardised new product flows.
• Partner with Product and Engineering to implement efficient, future-ready treasury infrastructure.

Data, Reporting & Controls

• Improve data quality, reporting, and transparency across treasury activities.
• Build and enhance dashboards and MIS for liquidity, payments, and forecasting.
• Ensure all implementations align with treasury strategy, safeguarding requirements, and internal controls.
• Support Treasury readiness for new markets, products, and regulatory requirements.

WHAT WE ARE LOOKING FOR: 

• Good relevant years of experience in Treasury, Payments, or Financial Services transformation roles.
• Proven track record of delivering end-to-end product or system implementations.
• Strong understanding of treasury operations, payments ecosystems, and safeguarding.
• Experience in fintech or high-growth environments preferred.
• Strong stakeholder management and communication skills, with ability to influence senior leaders.
• Self-starter with high ownership, comfortable working in ambiguity and fast-paced environments.
• Experience with BI/reporting tools (e.g., Power BI, Tableau) is a plus.

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

 Senior Commercial Product Manager - Credit 

The Senior Commercial Product Manager for Credit owns the commercial lifecycle of Billtrust’s credit product portfolio, spanning AI-powered risk assessment, customer credit scoring, and intelligent credit decisioning solutions. This role drives products from ideation through adoption collaborating with internal stakeholders, engineering teams, and directly with customers to define requirements, prioritize the roadmap, and deliver successful go-to-market outcomes. 
 
The ideal candidate is a proactive, natural problem solver who bridges complex technical capabilities and real customer value — and who actively uses AI tools as part of how they work. We’re looking for someone who doesn’t just understand AI as a product category, but who applies it personally: to research, synthesize information, build artifacts, and think through problems faster. This person communicates with clarity and confidence across all settings, from executive 
presentations to customer webinars. 

What You'll Do 

• Own the Credit product portfolio end-to-end — serve as the subject matter expert and primary liaison across revenue, engineering, and customer-facing teams; maintain a prioritized backlog with each sprint aligned to business and customer outcomes 

• Proactively surface gaps and opportunities in the credit workflow before problems escalate, and evaluate incoming feature requests based on market demand, ROI, and customer impact— without needing to be directed 

• Lead external customer presentations, product webinars, and in-person meetings to clearly articulate capabilities, roadmap direction, and ROI; deliver equally compelling internal presentations to senior leadership on product performance, strategic tradeoffs, and investment priorities 

• Own the Credit product scorecard and annual planning baseline — track KPIs including decisioning accuracy, automation rates, and customer health; define tradeoffs and present clear investment options to leadership 

• Build strong client relationships to co-develop capabilities and validate product decisions; partner with Sales and Customer Success on value narratives and enablement content that drive adoption of Credit AI features 

• Collaborate with engineering leads to define requirements, design functionality, and drive 
  delivery from analysis through implementation across a high volume of concurrent initiatives 

• Help shape where and how AI capabilities get embedded into the Credit product — identifying high-value opportunities for intelligent automation, rise decisioning enhancements, and AI-assisted workflows within the product experience 

• Use AI tools as a core part of how you work — synthesizing market signals, accelerating competitive research, drafting PRDs and briefs, and prototyping concepts faster than traditional methods 

• Mentor other product managers and actively share effective AI practices that raise team output quality and speed 

Experience & Technical Background:  

• 10+ years of product management experience; bachelor’s degree in Computer Science, MIS, Business, or equivalent 

• Domain experience in financial technology, credit decisioning, accounts receivable, or payments — with strong attention to detail 

• Exceptional communication skills — written and verbal — with a proven ability to present confidently to C-suite stakeholders, customers, and prospects; demonstrated experience with external presentations, webinars, and user forums 

• Proactive self-starter: you identify issues before they surface, take ownership without being directed, and drive ambiguous situations toward clarity 

• Demonstrated, hands-on use of AI tools (LLM assistants, AI research and writing tools, prompt engineering) as part of your daily work — not just awareness, but active practice 

• Strong command of Agile methodology, backlog management, and cross-functional collaboration in a fast-paced, product-centric environment 

• Proven GTM and business acumen: experience with launch planning, data-driven solutioning, TAM/ICP analysis, and understanding cost and revenue drivers of software products 

• Experience in SaaS, credit management, or AR automation, with the ability to maintain current 
  delivery commitments while planning for future strategy 

The Role

We are looking for an elite engineer who builds like a hacker and communicates like a consultant. You will not just be building models in a notebook; you will be deployed to the front lines to build, architect, and ship end-to-end Agentic AI products directly for our most strategic customers.

This is a high-stakes role. You will face "tricky" customers who have vague requirements and high expectations. Your job is to translate their chaos into technical order, write production-grade code, and deploy autonomous agents that solve their actual business problems.

What You Will Do

• Build & Deploy (60%):

Design and ship full-stack AI applications. You own the pipeline from data ingestion to the LLM inference layer to the frontend interface.

Architect autonomous agentic workflows (using frameworks like LangChain, LangGraph, or custom implementations) that can reason, plan, and execute complex tasks.

Write robust, clean, and highly testable code (Python/Typescript). "It works on my machine" is not acceptable; it must work in the customer's restricted cloud environment.

Handle DevOps and MLOps constraints: Dockerizing agents, managing Kubernetes clusters, and optimizing inference latency.

• Customer Engineering (40%):

Serve as the technical face of the company for our most demanding accounts.

Navigate complex stakeholder environments. You will push back on unrealistic demands, clarify ambiguous requirements, and steer "tricky" customers toward technically feasible solutions without breaking rapport.

Translate technical constraints into business value for non-technical executives.

Generate high-quality data for our customers and ability to review the data generated by other experts. This is one of the most critical aspects of the role.

The "Must-Haves"

• Experience: 8–12 years of total engineering experience. You started as a strong Software Engineer and evolved into an AI specialist.
• Education: B.S./M.S. in Computer Science, Math, or Physics from a top-tier institution (IIT, MIT, Stanford, Harvard, Berkeley, CMU, or similar global top-ranking universities).
• Deep AI Fluency: You aren't just calling APIs. You understand RAG implementation nuances, vector database optimization, fine-tuning (LoRA/PEFT), and the architecture of agentic loops.
• Production Engineering: Experience with end-to-end deployment (AWS/GCP/Azure, CI/CD pipelines, Terraform, Docker).

The "Why You" (Soft Skills)

• Thick Skin & High EQ: You don't get flustered when a customer changes their mind for the third time in a week. You can hold your ground with a CTO and explain "why not" to a CEO.
• Extreme Attention to Detail: You catch the edge cases that others miss. You obsess over error handling, retry logic in agents, and data privacy.
• Grit: You enjoy the "messy" work of integrating legacy enterprise data just as much as prompting the latest model.

What will set you apart

• Public Code: A visible GitHub footprint is very helpful. We want to see your side projects, your contributions to open source, or your experiments with LLMs. Please include your GitHub link in your application.

Tech Stack

• Languages: Python (Expert).
• AI/Data (Expertise in all is not required): PyTorch, LangChain, LlamaIndex, Pinecone/Weaviate, OpenAI/Anthropic APIs, HuggingFace.
• Infra (Expertise in all is not required): Kubernetes, Terraform, AWS/GCP.

About the role: 

Turing is looking for people with LLM experience to join us in solving business problems for our Fortune 500 customers. You will be a key member of the Turing GenAI delivery organization and part of a GenAI project. You will be required to work with a team of other Turing engineers across different skill sets. In the past, the Turing GenAI delivery organization has implemented industry leading multi-agent LLM systems, RAG systems, and Open Source LLM deployments for major enterprises. 

Required skills

• 8 + years of professional, hands-on engineering experience, including 4–6+ years specializing in building and deploying AI/ML models and systems.
• 1+ year of experience in developing Generative AI (LLM) applications using techniques like prompt engineering, RAG, and/or agents.
• Expert in architecting GenAI applications/systems using various frameworks & cloud services
• Good proficiency in using various cloud services from Azure, GCP, or AWS for building the GenAI applications
• Expert proficiency in programming skills in Python, Langchain/Langgraph and SQL is a must.
• Experience in driving the engineering team toward a technical roadmap.
• Excellent communication skills to effectively collaborate with business SMEs

Roles & Responsibilities

• Build the technical roadmap given a business requirement and own the delivery of the same.
• Lead the engineering team toward a technical roadmap and ensure timely execution of the roadmap to achieve customer satisfaction. 
• Develop and optimize LLM-based solutions: Lead the design, training, fine-tuning, and deployment of large language models, leveraging techniques like prompt engineering, retrieval-augmented generation (RAG), and agent-based architectures.
• Codebase ownership: Maintain high-quality, efficient code in Python (using frameworks like LangChain/LangGraph) and SQL, focusing on reusable components, scalability, and performance best practices.
• Cloud integration: Aide in deployment of GenAI applications on cloud platforms (Azure, GCP, or AWS), optimizing resource usage and ensuring robust CI/CD processes.
• Cross-functional collaboration: Work closely with product owners, data scientists, and business SMEs to define project requirements, translate technical details, and deliver impactful AI products.
• Mentoring and guidance: Provide technical leadership and knowledge-sharing to the engineering team, fostering best practices in machine learning and large language model development.
• Continuous innovation: Stay abreast of the latest advancements in LLM research and generative AI, proposing and experimenting with emerging techniques to drive ongoing improvements in model performance.

Education

• Bachelor's, Master's, or Ph.D. in Computer Science, Engineering, or a related technical field.

Location: India (Mumbai/Pune/Hyderabad/Chennai/Bengaluru) - Remote
Experience: 4-8+ Years 
Type: Individual Contributor

About the Role

We are looking for an experienced and high-impact Senior Technical Recruiter to join our growing Talent team. This is a full-cycle, individual contributor role responsible for driving end-to-end recruitment for technical positions across the organization.

The ideal candidate brings strong sourcing depth, structured problem-solving, stakeholder management expertise, and proven closing ability. You will operate in a fast-paced, high-growth environment where ownership, urgency, and quality are equally important.

What You’ll Do

• Own and manage the full recruitment lifecycle for technical roles
  
  
• Conduct intake meetings and define hiring strategy with stakeholders
  
  
• Build proactive sourcing strategies using LinkedIn Recruiter, Naukri, GitHub, referrals, and niche platforms
  
  
• Screen and evaluate candidates for technical capability and culture fit
  
  
• Manage the interview process and ensure a seamless candidate experience
  
  
• Drive stakeholder alignment and influence hiring decisions
  
  
• Lead offer negotiations and candidate closing conversations
  
  
• Provide market intelligence (compensation benchmarks, talent mapping, competitor insights)
  
  
• Track pipeline metrics and maintain ATS hygiene (Greenhouse preferred)
  
  
• Continuously improve hiring processes for speed and quality
  
  

What We’re Looking For

Experience

• 4 - 8+ years of technical recruitment experience
  
  
• Proven experience managing full-cycle hiring independently
  
  
• Experience hiring for Engineering, AI/ML, Corporate roles, Data, Security, or other technical roles
  
  
• Experience in startup or high-growth environments preferred
  
  
• Exposure to India/US/global hiring is a strong plus
  
  

Core Competencies

Technical / Hard Skills

• End-to-end technical recruiting
  
  
• Advanced sourcing expertise (Boolean search, LinkedIn Recruiter, GitHub, talent mapping)
  
  
• Market intelligence and pipeline building
  
  
• Offer negotiation and candidate closing
  
  
• ATS experience (Greenhouse preferred)
  
  
• Data-driven recruitment and metric tracking
  
  

Soft Skills

• Strong stakeholder management and influencing skills
  
  
• Structured problem-solving ability
  
  
• Ability to operate at startup speed
  
  
• Resilience and ownership mindset
  
  
• Comfort with ambiguity and competing priorities
  
  
• High accountability and execution focus
  
  

Ideal Background

We encourage applications from recruiters who have worked in:

• High-growth startups
  
  
• SaaS or product-based companies
  
  
• Tech-first organizations
  
  
• IT services firms with strong technical hiring exposure
  
  

Ideal candidates have hired for Engineering, AI/ML, Corporate roles, Data, or Security roles, and are comfortable operating in high-velocity hiring environments.

Strategic Project Lead / Delivery Manager 

Data Annotation & AI Delivery

8+ Years of Experience

Position Overview

We are looking for a seasoned Delivery Manager (8+ years of experience) to lead large-scale data annotation and curation projects in support of cutting-edge LLM and multimodal AI research. You will oversee end-to-end delivery for projects with 100+ team members, ensure world-class data quality, and drive process and tooling innovation in collaboration with AI researchers and cross-functional teams.

This role is ideal for someone who combines deep technical expertise, proven leadership in managing large teams, and a passion for advancing AI/ML innovation. Given that our key customers operate in the data analytics, data engineering, and Business Intelligence (BI) space, the ideal candidate will bring hands-on leadership experience with platforms such as Databricks and Snowflake, enabling them to deeply understand customer domains, speak their language, and deliver annotation outcomes that are contextually relevant and technically sound.

Primary Responsibilities

1. Team Leadership & Development

• Lead, mentor, and grow large-scale teams of annotators and trainers.
• Drive performance management, career development, and targeted training.
• Foster a culture of excellence, ownership, and continuous learning.
• Design and implement motivation strategies (including gamification) to boost engagement and reward top performers.

1. Project Management & Coordination

• Define and manage project scope, objectives, timelines, and quality metrics.
• Align with cross-functional stakeholders on goals and deliverables.
• Proactively identify and resolve delivery risks, blockers, and dependencies.
• Provide clear and consistent reporting on progress, challenges, and solutions.

1. Data Quality & Integrity

• Own quality control and data integrity across the annotation lifecycle.
• Analyze datasets to identify trends, anomalies, and insights for improvement.
• Implement best practices for annotation, evaluation, and data curation.
• Share learnings and continuously improve quality processes.

1. Technical Collaboration & Innovation

• Partner with engineering and research teams to optimize internal tooling.
• Stay ahead of emerging trends in AI, ML, and multimodal processing.
• Champion innovations that reduce task completion times and improve efficiency.
• Maintain clear and scalable documentation for processes and training.

1. Customer & Domain Engagement

• Serve as a domain-knowledgeable point of contact for customers operating in data engineering, analytics, and BI environments.
• Leverage hands-on experience with platforms like Databricks and Snowflake to understand customer data workflows, terminology, and quality expectations.
• Translate customer-specific data engineering and BI contexts into clear, actionable annotation guidelines and quality benchmarks for delivery teams.
• Collaborate with customers to define annotation taxonomies and evaluation criteria that align with their data pipeline and analytics use cases.

Required Skills & Qualifications

• 10+ years of experience in engineering, program management, or delivery of large-scale projects.
• Proven ability to lead and scale large teams (100+ members) with measurable impact.
• Strong technical grounding in AI/ML, data annotation, and multimodal systems.
• Hands-on leadership experience in data analytics, data engineering, or BI domains, with working knowledge of platforms such as Databricks and/or Snowflake (architecture, pipelines, data modeling, and production workflows).
• Familiarity with the modern data stack including ETL/ELT pipelines, data warehouses, data lakes, and BI tools (Power BI, Tableau, Looker, or similar).
• Ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Proficiency in Python (preferred) or Swift for data analysis and automation.
• Strong mathematical and analytical skills for data-driven problem solving.
• Experience in data curation, annotation pipelines, and quality control.
• Excellent communication and stakeholder management skills.
• Track record of driving high-quality outputs under tight deadlines.

Preferred Skills & Qualifications

• Advanced degree in Computer Science, Data Science, AI, or related fields.
• Experience applying gamification to workforce engagement.
• Familiarity with modern project management tools & methodologies.
• Exposure to state-of-the-art multimodal AI technologies.
• Prior experience managing annotation or data labeling projects for customers in the data engineering, analytics, or BI space.
• Familiarity with SQL at an advanced level and data orchestration tools such as Apache Airflow, dbt, or Prefect.
• Certifications in Databricks (e.g., Data Engineer Associate) or Snowflake (e.g., SnowPro Core) are a plus.

ABOUT THE TEAM: 

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

ABOUT THE ROLE: 

We are looking for an Operations Manager with a strong background in Vendor Management and Procurement to support our KYC team at Tide. Reporting to the Senior Operations Manager, you will be the engine room of our vendor operations—ensuring our partners deliver high-quality results daily while maintaining seamless procurement workflows.

You will be a highly organized professional who enjoys the "nitty-gritty" of contract management and performance tracking. You’ll collaborate with Product, Risk, and Finance teams to ensure our KYC vendors are integrated effectively and performing at their peak.

On this role, you will be doing:

• Vendor Relationship Management:

              -Act as a key point of contact for KYC vendors, handling daily queries and maintaining documentation.

              -Assist in organizing Monthly/Quarterly Business Reviews (QBRs) and ensure all action items are followed up on.

• Vendor Monitoring & Performance Tracking:

            -Track vendor performance against SLAs and KPIs.

            -Produce regular reports identifying trends, performance dips, or cost spikes, and present these to the Senior Operations Manager.

            -Proactively monitor vendor system health and capacity alerts to identify potential bottlenecks before they lead to breaches in SLAs.

• Incident & Escalation Management

             -Act as the primary escalation point for service disruptions. Lead the communication bridge between the vendor and internal stakeholders during outages to ensure rapid recovery.

             -Conduct "Post-Mortems" after vendor incidents to understand the ‘why’ and ensure the vendor implements permanent fixes, not just temporary patches.

              -Define and maintain clear escalation matrices so internal teams know exactly who to call when a critical incident occurs.

• Procurement & Contract Management:

             -Support the end-to-end procurement process, including drafting contract renewals, coordinating signatures, and managing the onboarding of new vendors.

• Invoicing & Cost Tracking:

             -Own the invoicing process, ensuring all vendor bills are accurate, reconciled against usage, and paid on time to avoid service disruptions

• Cross-Functional Coordination:

            -Liaise between internal teams (Product, Legal, Finance, Risk & Compliance) to speed up internal sign-offs

            -Ensure vendor tools are meeting the needs of our operational teams.

• Process Maintenance & Optimisation:

           -Execute and suggest improvements to existing vendor management frameworks to ensure they remain scalable as Tide grows.

WHAT WE ARE LOOKING FOR: 

• 3+ years of experience in Operations, Procurement, or Vendor Management, preferably within a KYC, Risk & Compliance, Fintech or technology-focused organization.
• Proven experience in contract administration and managing external service providers.
• A solid understanding of KYC or Risk & Compliance operations is a significant advantage.
• You are someone who never lets a renewal date slip or an invoice go unverified.
• You are comfortable using Excel or BI tools to track vendor spend and performance metrics.
• Ability to communicate clearly, both verbally and in writing, with both external partners and internal stakeholders.
• Proactive, resilient and you thrive in a fast-paced environment and are comfortable shifting priorities as the business scales.
• Detail-oriented, process-driven, and always looking for ways to improve systems and procedures.
• Collaborative team player with a customer-first mindset.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Are you an expert in Windows internals with a passion for low-level software engineering? At Ivanti, you’ll have the opportunity to develop and maintain critical Windows applications, services, and device drivers used by organizations worldwide to manage and secure their digital environments. As a vital member of our Secure Unified Endpoint Management team, you’ll shape both on-premises and SaaS solutions, ensuring seamless performance and security across all deployment landscapes.

Why this role matters

Ivanti is seeking a highly skilled Windows low-level software engineer who excels in Windows internals to develop and maintain Windows applications, services and has some Windows device driver development experience to work across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared across these different deployment environments.

What you’ll do:

• Manage Windows logo and certification pipelines (WHQL, SVVP, etc.) to ensure seamless installation, reliable operation, and ongoing compliance with industry standards.
• Build robust Windows applications, services, and device drivers using the Windows SDK & DDK, while establishing frameworks for service and driver stability across multiple Ivanti products.
• Design modernization strategies to adopt the latest Windows APIs, frameworks, and driver models for enhanced functionality and future-proofing of Ivanti's offerings.
• Partner with Product Managers and Technical Support to address technical issues, triage incompatibilities, and collaboratively define future features based on broad customer needs.
• Lead porting efforts to new hardware platforms, such as Windows on ARM, ensuring broad support for plugin hardware devices, networking, and PC platforms within product lines.
• Collaborate with cross-functional teams to optimize and enhance existing drivers—especially in storage and networking—for improved performance and reliability across platforms.
• Advise stakeholders on best practices for continuous delivery and quality assurance, promoting innovative solutions to maintain high standards of service and driver stability.