At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Hybrid  •  Full-Time 

About Bolo AI 

Bolo AI is building the next-generation AI agentic platform for heavy industries to make them faster, safer, and better. We create an intelligent context layer across complex industrial data, enabling AI agents that reason, retrieve, and act across workflows spanning the field, office, and control center. Our customers include energy companies, utilities, refineries, and chemical operators who use our platform to replace weeks of manual analysis with intelligent systems that surface what matters. 

Our early customers are seeing real results — from catching critical equipment failures hiding in plain sight to automating production optimization workflows that were previously done in spreadsheets. We are a small team backed by True Ventures, Benchstrength, Accomplice, Analog Ventures, and Beat Ventures. We are AI-native: we use AI agents internally across every function, and we expect everyone on the team to work that way. 

The Role 

We are hiring a Strategic Account Executive to own the full sales cycle, from generating pipeline to closing enterprise deals across the energy and industrial sector. You will work directly with the founder and founding team, shaping both the deals we pursue and the sales motion we build. 

This is the part of a company’s journey that defines what comes next - which industries we expand into, how we sell, and what repeatable growth looks like. You will source your own opportunities through events, outbound, channel partners, and your network. You will build custom demos on real customer data, manage pilots hands-on, and close. The work you do here will compound: the deals, the playbook, and the relationships you build will shape Bolo AI for years. The role requires regular travel for customer meetings, pilots, and industry events. 

What You’ll Do 

• Identify and pursue enterprise accounts across upstream oil and gas, midstream, refining, chemicals, and utilities 

• Own the full sales cycle: prospecting, discovery, stakeholder navigation, pilot management, and close 

• Generate pipeline through industry events, targeted outbound, channel partnerships, and your own network 

• Build and deliver custom demos using real customer data, not generic slide decks. that show prospects exactly how the platform solves their problems 

• Stay hands-on through pilots and POCs, working with our customer delivery team to hit milestones and convert to multi-year enterprise contracts 

• Build relationships with plant managers, VPs of operations, reliability leaders, and C-suite decision makers 

• Represent Bolo AI at industry events including OTC, ADIPEC, DistribuTECH, etc. 

• Feed field insights back to product and help build a repeatable go-to-market playbook 

A Week in the Life 

• On-site at a customer facility running a discovery session with reliability engineers and operations leaders, mapping their biggest pain points to what our platform does 

• Building a targeted demo environment on a prospect’s actual production data, then presenting it to a room of engineers and executive sponsors 

• Working the floor at an industry conference and following up with personalized outreach that same week 

• Coordinating with our engineering team on an active pilot, tracking milestones, and preparing the business case for contract expansion 

• Aligning with a channel partner on joint positioning for a utility account in their pipeline 

Who You Are 

• 7+ years of experience in enterprise technology sales, pre-sales, or energy consulting, with meaningful exposure to energy or heavy industry customers 

• Track record of closing complex, multi-stakeholder enterprise deals with contract values of $200K or more 

• You understand how industrial companies buy: the role of operations vs. IT, how pilots convert to enterprise agreements, and how to navigate procurement 

• AI-native. You already use AI tools daily in your work and are excited to push what’s possible. We use AI agents across every function at Bolo, and we expect you to do the same: from research and outreach to building demos and managing your pipeline 

• Strong executive presence and the ability to lead conversations with senior plant managers, operations leaders, and C-suite executives 

• Organized and self-directed. You manage your pipeline, forecast accurately, and communicate proactively without being asked 

• You thrive in ambiguity and are energized by building something from the ground up 

What We Offer 

• Competitive Compensation: A strong base salary plus performance-based commission. 

• Ownership & Impact: Equity options so you can share in our success as we grow and shape the future together. 

• Hybrid Work Environment: Enjoy a flexible hybrid schedule—collaborate in person and work from home. 

• Growth & Opportunity: Join us at a pivotal stage where your contributions will have a direct impact on our journey. As we grow, so will your opportunities. 

• Culture of Respect & Collaboration: We live by humility, respect, and low ego. You’ll be part of a team that values your ideas and celebrates wins together. 

Job Summary

Solution Engineer I (SE) serve as strategic technical consultants and project leaders, supporting Automation Solutions sales, applied system development, and project initiatives across focused vertical markets. Operating with a high level of autonomy, SEs design, implement, and support advanced solutions that integrate Phoenix Contact’s complex technical products with third-party components to meet specific customer or industry segment needs. These specialists interpret and translate customer specifications into functional concepts, delivering tailored application solutions that address operational challenges and align with industry best practices. Industries served include oil and gas, water/wastewater treatment, building automation, data centers, transportation infrastructure, electric power, automotive, and network & security. Solution Engineers are strategically positioned to drive innovation, organizational agility, and long-term business value.

Responsibilities

• Develop an expert area of specialization (industry/technology) as directed by manager and attain related certifications
• Mentor and advise Associate Solution Engineers, Technical Service, Product Engineering, and Product Management on product performance in the field and suggest design changes to improve product performance and customer satisfaction
• Design training programs and training material to support complex control system projects
• Develop advanced system testing and troubleshooting processes utilizing spectrum analyzers, storage scopes, power monitors, volt meters, and other required test equipment
• Provide applied solution design and engineering support to the Control and Industry Solutions team
• Independently qualify and gather input for designs through functional specification review or by direct customer interaction
• Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices
• Develop and implement test plans to validate proposed solutions
• Develop and serve as technical lead on ‘proof of concept’ or pilot applications
• Provide project management as required, and advise project team on technical issues throughout the project lifecycle
• Develop, implement, and provide on-site installation start-up support
• Perform application demonstrations together with Phoenix Contact sales engineer and/or PSE at potential customer sites
• Research and understand existing competitive and emerging products and technologies
• Document and internally communicate data supporting the development of new products to meet focus market/customer requirements
• Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts within primary and supported market segments
• Support Phoenix Contact field personnel and channel partners in technical aspects relating to the sale of systems and solutions
• Develop and conduct control solution presentations and technology seminars to targeted audiences
• Position Phoenix Contact as a technology leader through active involvement in industry related technical associations
• Develop and maintain an expert understanding of industrial networking and communication technologies. Specific expertise in Industrial Ethernet Protocols:  Profinet, Ethernet/IP, and Modbus TCP
• Develop and maintain an expert working knowledge on all Phoenix Contact industrial products with specialized emphasis on IEC 61131 programming, industrial ethernet (wired and wireless), and networked I/O
• Maintain knowledge proficiency through continued participation in industry trade events and conferences including active participation in presenting Phoenix Contact Case Studies, etc.
• Attendance and participation in accordance with corporate policies in local, national, and international meetings

Qualifications

• Minimum Associate’s Technical Degree + equivalent experience. Bachelor’s degree in engineering or technical focus preferred.
• Minimum of 4 years industrial automation experience
• Industry specific controls system design and programming experience
• Motivated self-starter with the ability to work autonomously and as part of a team
• Ability to set priorities and perform simultaneous tasks
• Ability to meet deadlines and adjust to changing priorities to meet business goals
• Excellent written and verbal communication skills
• Proficient computer skills (Word, Excel, PowerPoint)
• Effective interpersonal skills with comfort in delivering group presentations

Essential Job Functions

• 35% Travel Requirement (2% - 5% Overseas)
• Must be able to lift 60 pounds
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to work on a computer for extended periods of time (up to 4 hours at a time)
• Must be able to travel in vehicles (automobiles, trains, and planes) for up to 10 hours
• Must be able to communicate effectively in verbal and written English
• Must comply with company dress code guidelines
• Punctuality and attendance in accordance with company policies
• Timely reporting of expenses
• Regular and on-time attendance.
• This is a hybrid position requiring at least three days in the office, unless otherwise specified.

What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!

#LI-RD1

Job Summary

The Solution Engineer/SE serve as strategic technical consultants and project leaders, supporting Automation Solutions sales, applied system development, and project initiatives across focused vertical markets. Operating with a high level of autonomy, SEs design, implement, and support advanced solutions that integrate Phoenix Contact’s complex technical products with third-party components to meet specific customer or industry segment needs. These specialists interpret and translate customer specifications into functional concepts, delivering tailored application solutions that address operational challenges and align with industry best practices. Industries served include oil and gas, water/wastewater treatment, building automation, data centers, transportation infrastructure, electric power, automotive, and network & security. Solution Engineers are strategically positioned to drive innovation, organizational agility, and long-term business value.

Responsibilities

• Develop an expert area of specialization (industry/technology) as directed by manager and attain related certifications
• Mentor and advise Associate Solution Engineers, Technical Service, Product Engineering, and Product Management on product performance in the field and suggest design changes to improve product performance and customer satisfaction
• Design training programs and training material to support complex control system projects
• Develop advanced system testing and troubleshooting processes utilizing spectrum analyzers, storage scopes, power monitors, volt meters, and other required test equipment
• Provide applied solution design and engineering support to the Control and Industry Solutions team
• Independently qualify and gather input for designs through functional specification review or by direct customer interaction
• Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices
• Develop and implement test plans to validate proposed solutions
• Develop and serve as technical lead on ‘proof of concept’ or pilot applications
• Provide project management as required, and advise project team on technical issues throughout the project lifecycle
• Develop, implement, and provide on-site installation start-up support
• Perform application demonstrations together with Phoenix Contact sales engineer and/or PSE at potential customer sites
• Research and understand existing competitive and emerging products and technologies
• Document and internally communicate data supporting the development of new products to meet focus market/customer requirements
• Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts within primary and supported market segments
• Support Phoenix Contact field personnel and channel partners in technical aspects relating to the sale of systems and solutions
• Develop and conduct control solution presentations and technology seminars to targeted audiences
• Position Phoenix Contact as a technology leader through active involvement in industry related technical associations
• Develop and maintain an expert understanding of industrial networking and communication technologies. Specific expertise in Industrial Ethernet Protocols:  Profinet, Ethernet/IP, and Modbus TCP
• Develop and maintain an expert working knowledge on all Phoenix Contact industrial products with specialized emphasis on IEC 61131 programming, industrial ethernet (wired and wireless), and networked I/O
• Maintain knowledge proficiency through continued participation in industry trade events and conferences including active participation in presenting Phoenix Contact Case Studies, etc.
• Attendance and participation in accordance with corporate policies in local, national, and international meetings

Qualifications

• Minimum Associate’s Technical Degree + equivalent experience. Bachelor’s degree in engineering or technical focus preferred.
• Minimum of 4 years industrial automation experience
• Industry specific controls system design and programming experience
• Motivated self-starter with the ability to work autonomously and as part of a team
• Ability to set priorities and perform simultaneous tasks
• Ability to meet deadlines and adjust to changing priorities to meet business goals
• Excellent written and verbal communication skills
• Proficient computer skills (Word, Excel, PowerPoint)
• Effective interpersonal skills with comfort in delivering group presentations

Essential Job Functions

• 35% Travel Requirement (2% - 5% Overseas)
• Must be able to lift 60 pounds
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to work on a computer for extended periods of time (up to 4 hours at a time)
• Must be able to travel in vehicles (automobiles, trains, and planes) for up to 10 hours
• Must be able to communicate effectively in verbal and written English
• Must comply with company dress code guidelines
• Punctuality and attendance in accordance with company policies
• Timely reporting of expenses
• Regular and on-time attendance.
• This is a hybrid position requiring at least three days in the office, unless otherwise specified.

What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!

#LI-RD1

Job Summary

The Solution Engineer/SE serve as strategic technical consultants and project leaders, supporting Automation Solutions sales, applied system development, and project initiatives across focused vertical markets. Operating with a high level of autonomy, SEs design, implement, and support advanced solutions that integrate Phoenix Contact’s complex technical products with third-party components to meet specific customer or industry segment needs. These specialists interpret and translate customer specifications into functional concepts, delivering tailored application solutions that address operational challenges and align with industry best practices. Industries served include oil and gas, water/wastewater treatment, building automation, data centers, transportation infrastructure, electric power, automotive, and network & security. Solution Engineers are strategically positioned to drive innovation, organizational agility, and long-term business value.

Responsibilities

• Develop an expert area of specialization (industry/technology) as directed by manager and attain related certifications
• Mentor and advise Associate Solution Engineers, Technical Service, Product Engineering, and Product Management on product performance in the field and suggest design changes to improve product performance and customer satisfaction
• Design training programs and training material to support complex control system projects
• Develop advanced system testing and troubleshooting processes utilizing spectrum analyzers, storage scopes, power monitors, volt meters, and other required test equipment
• Provide applied solution design and engineering support to the Control and Industry Solutions team
• Independently qualify and gather input for designs through functional specification review or by direct customer interaction
• Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices
• Develop and implement test plans to validate proposed solutions
• Develop and serve as technical lead on ‘proof of concept’ or pilot applications
• Provide project management as required, and advise project team on technical issues throughout the project lifecycle
• Develop, implement, and provide on-site installation start-up support
• Perform application demonstrations together with Phoenix Contact sales engineer and/or PSE at potential customer sites
• Research and understand existing competitive and emerging products and technologies
• Document and internally communicate data supporting the development of new products to meet focus market/customer requirements
• Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts within primary and supported market segments
• Support Phoenix Contact field personnel and channel partners in technical aspects relating to the sale of systems and solutions
• Develop and conduct control solution presentations and technology seminars to targeted audiences
• Position Phoenix Contact as a technology leader through active involvement in industry related technical associations
• Develop and maintain an expert understanding of industrial networking and communication technologies. Specific expertise in Industrial Ethernet Protocols:  Profinet, Ethernet/IP, and Modbus TCP
• Develop and maintain an expert working knowledge on all Phoenix Contact industrial products with specialized emphasis on IEC 61131 programming, industrial ethernet (wired and wireless), and networked I/O
• Maintain knowledge proficiency through continued participation in industry trade events and conferences including active participation in presenting Phoenix Contact Case Studies, etc.
• Attendance and participation in accordance with corporate policies in local, national, and international meetings

Qualifications

• Minimum Associate’s Technical Degree + equivalent experience. Bachelor’s degree in engineering or technical focus preferred.
• Minimum of 4 years industrial automation experience
• Industry specific controls system design and programming experience
• Motivated self-starter with the ability to work autonomously and as part of a team
• Ability to set priorities and perform simultaneous tasks
• Ability to meet deadlines and adjust to changing priorities to meet business goals
• Excellent written and verbal communication skills
• Proficient computer skills (Word, Excel, PowerPoint)
• Effective interpersonal skills with comfort in delivering group presentations

Essential Job Functions

• 35% Travel Requirement (2% - 5% Overseas)
• Must be able to lift 60 pounds
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to work on a computer for extended periods of time (up to 4 hours at a time)
• Must be able to travel in vehicles (automobiles, trains, and planes) for up to 10 hours
• Must be able to communicate effectively in verbal and written English
• Must comply with company dress code guidelines
• Punctuality and attendance in accordance with company policies
• Timely reporting of expenses
• Regular and on-time attendance.
• This is a hybrid position requiring at least three days in the office, unless otherwise specified.

What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!

#LI-RD1