OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments.

The Role

The Field Program Manager (FPM) is a hands-on leader aligned to a US Army Division HQ who serves as Striveworks’ primary program leadership presence for the Next Generation Command and Control (NGC2) program. This is an “ownership” role, not a coordination role; you are the primary authority for delivery, customer relationships, and growth. The FPM collaborates across a small, cross-functional project team to drive execution against the program roadmap and is the person Striveworks leadership calls when something is at risk. This position is designed for someone who has experience in complex Army environments, who understands how Division-level decisions are actually made, and who is done watching technology fail to land because nobody owned the last mile.

At Striveworks, you are trusted to operate autonomously, step into vacuums, and advocate for the end user with technical specificity. Success is measured by presence and follow-through rather than slide decks. You will serve as the company’s voice in the room, translating customer friction points into actionable technical roadmaps while maintaining a persistent pulse on how capabilities are utilized in the field. We value proactive problem-solvers who can mitigate execution risks independently and ensure that mission-critical systems land effectively within the formation.

Day-to-day responsibilities:

• Own the relationship: Serve as the primary point of contact for all stakeholders, from end users to Division leadership, to build trust and ensure long-term retention
• Drive growth: Identify expansion opportunities within the formation and surface competitive threats or “win signals” to leadership with enough lead time to act
• Define success: Diagnose operational problems before the customer names them, ensuring that Striveworks’ capabilities are providing measurable value
• Bridge the technical gap: Translate field needs into specific, actionable inputs for the engineering team to ensure that product development matches mission reality
• Execute the roadmap: Synchronize technical delivery with contractual milestones, the customer’s operational calendar, and exercise cycles to ensure on-time execution
• Mitigate risk: Identify delivery obstacles early, and autonomously resolve execution issues—escalating them to leadership only with recommended courses of action, not problems

This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time to our customer sites at Schofield Army Barracks in Oߵahu, Hawaiߵi.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• Bachelor’s degree and 4–6+ years of experience with military operations at Division (2-star) level or higher 
• Demonstrated experience planning and directing the execution of complex, multi-stakeholder project activities; proven team leadership in high-accountability environments
• Track record of building and sustaining rapport and trust with senior military and civilian stakeholders across different organizational levels
• Strong written and verbal communication; able to operate credibly across Soldier-level and executive-level audiences in the same day
• Technical fluency to engage software engineers and data scientists as an informed, non-technical counterpart; the ability to translate customer needs to contractual requirements
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Former Field Grade Officer or Senior NCO, or similar
• Direct experience implementing or integrating battlefield technology within Army formations; you’ve seen a capability succeed or fail at the unit level, and you know why it happened
• Familiarity with DOD IT, network, and communications infrastructure as an operational reality, not just a technical concept
• Working knowledge of agile software delivery practices; able to hold a technical team accountable to a cadence without micromanaging the engineering
• Meaningful exposure to machine learning/AI capabilities in operational or defense contexts—enough to recognize value, identify misuse, and advocate credibly for the customer
• Aptitude with customer success or account management functions within a defense technology vendor

The anticipated base pay range for this position is $145,000–$185,000/year. For candidates located in Hawaiߵi, the anticipated base pay range for this position is $175,000–$220,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

Compensation: $180,000 - 210,000 + variable incentive pay

Team & Position Details:

As Virtru continues to scale globally, we are recruiting an experienced and cleared Senior Customer Success Manager for Indo-Pacific region to serve as the leader for our customer and partner-facing operations with government, technology, systems integrator, reseller, and delivery partners within the Global Public Sector.  If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers and have mission experience and understanding within the Indo-Pacific region, this is the job for you. This is a pivotal customer and customer and partner engagement role responsible for driving customer success supporting our industry partners and government customers focused on DoW, Allied, and Coalition missions and capabilities spanning the Indo-Pacific region.  You will work closely with our solution architects, delivery teams, sales organization, and our engineering and product teams.

As Global Public Sector Senior Customer Success Manager, your responsibilities will include:

• Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
• Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
• Orchestrate Indo-Pacific partnerships within INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions
• Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
• Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Skills that will help you thrive in this role:

• Active US Top Secret / SCI clearance
• Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
• Willingness to travel (<25%) if located in Honolulu; <40% if located on US west coast
• Must excel at cross-functional collaboration and breaking down organizational silos
• Ability to work autonomously and collaborate with peers across multiple time zones
• Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
• Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
• Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
• Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
• Previous start-up or high-growth company experience is a plus
• Prior government or military or defense industry experience is preferred

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. 
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. 

Additional perks include: 

• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Mattermost is seeking a Senior Account Executive – Federal (Navy Focus) to own and expand one of our most strategic territories, centered on the United States Navy. This is a quota-carrying individual contributor role focused on strategic selling, renewal expansion, and net-new growth across the Navy ecosystem—spanning commands, program offices, and the supporting contractor ecosystem across NAVAIR, NAVSEA, SPAWAR/PEO C4I, NAVWAR, ONR, BUMED, and more.

The ideal candidate brings deep Navy domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption. This is a high-impact, high-visibility role reporting directly to the VP of Federal Sales.

What You'll Do

Own and Grow the Navy Territory

• Serve as the primary seller responsible for Mattermost's Navy business across commands, N-codes (N2/N6), PEO organizations, program offices, and mission-aligned stakeholders.
• Develop and execute multi-year account strategies aligned to Navy modernization and mission priorities.
• Expand Mattermost's footprint across additional commands and programs through strategic penetration and executive alignment.
• Identify, qualify, and advance pipeline across Navy commands, program offices, and associated systems integrators and prime contractors.
• Track Navy IT modernization initiatives, budget cycles, and acquisition strategies to anticipate and shape opportunities ahead of the competition.

Drive Strategic Renewals and Expansion

• Maintain executive ownership of large-scale renewals and expansion motions across the territory.
• Partner closely with an Account Manager who supports renewal execution, while retaining accountability for strategic renewal outcomes.
• Identify cross-program expansion opportunities within existing deployments.

Close Complex Enterprise SaaS Transactions

• Lead sophisticated, multi-threaded sales cycles involving technical validation, security review, contracting workflows, and executive sponsorship.
• Manage the full sales cycle from prospecting through negotiation and close, including large, complex, multi-year enterprise software agreements (deal sizes of $500K–$5M+).
• Navigate Federal procurement environments including FAR/DFARS requirements and common contract vehicles (IDIQs, GWACs, OTAs, GSA MAS, SEWP, CIO-SP3).
• Build strong internal deal governance and forecasting discipline through Salesforce.

Execute a Federal Partner Ecosystem Motion

• Develop and manage strategic co-sell relationships with major Federal Systems Integrators, including Leidos, SAIC, Booz Allen Hamilton, General Dynamics IT, and others.
• Partner with Federal distributors and VARs (e.g., Carahsoft) to navigate contract vehicles, renewal workflows, and net-new agency entry.
• Align with partner capture teams and distributor resources to position Mattermost within prime contracts, task orders, and program-level pursuits.
• Maintain clear ownership of deal strategy and close execution while leveraging partners to accelerate procurement and expand reach.

Deliver Predictable Revenue and Forecast Accountability

• Carry and achieve an annual quota across net-new and strategic expansion outcomes.
• Maintain high forecast accuracy, deal hygiene, and pipeline rigor in Salesforce.
• Provide clear visibility to Sales leadership and Finance on deal timing, risks, and execution plans.
• Develop account plans and Executive Business Reviews (EBRs) that align Mattermost capabilities to Navy mission requirements and long-term strategic priorities.
• Provide competitive intelligence and market feedback to product, marketing, and leadership teams to inform Mattermost's federal go-to-market strategy.
• Represent Mattermost at Navy and defense industry events and conferences (WEST, Sea-Air-Space, AFCEA, etc.).

What We're Looking For

Required Qualifications

• 7+ years of enterprise SaaS sales experience, with a minimum of 4 years selling directly into U.S. Navy or broader DoD accounts
• Demonstrated track record of meeting or exceeding quota, with deal sizes of $500K–$5M+
• Established network of relationships within the Navy: program offices, N-codes (N2/N6), PEO organizations, commands, and/or supporting prime contractors
• Experience co-selling with Federal Systems Integrators and navigating partner-influenced deal structures
• Deep familiarity with Navy and DoD acquisition processes, including FAR/DFARS, contract vehicles (GSA MAS, SEWP, CIO-SP3, DIBNet, etc.), and funding mechanisms (O&M, RDT&E, SBIR/STTR)
• Experience selling into CMMC, FedRAMP, IL4/IL5/IL6, or similar DoD compliance environments
• Exceptional communication and executive presentation skills; comfortable briefing flag officers, SES civilians, and C-level executives
• Self-starter with the ability to thrive in a fast-moving, remote-first environment with high levels of autonomy
• Availability to travel approximately one week per month for customer/prospect visits and events
• Must be a U.S. citizen and eligible to obtain a U.S. government security clearance

Clearance Requirements

• Must be eligible to obtain and maintain a U.S. security clearance
• Active Secret clearance preferred; TS/SCI is a plus

Preferred Qualifications

• Prior U.S. military service, preferably Navy or Marine Corps, or extensive experience in defense contracting supporting Navy programs
• Experience selling secure collaboration, DevSecOps tooling, cybersecurity, or mission-critical infrastructure software
• Familiarity with Navy IT modernization initiatives such as Project Overmatch, CANES, or NIWC-managed programs
• Experience supporting deployments in controlled or classified environments (IL4/IL5/IL6)
• Established relationships within key Navy stakeholders and FSI partner ecosystems
• Familiarity with Mattermost, Slack, Microsoft Teams, or competing collaboration platforms in a federal deployment context
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent professional experience)

What Success Looks Like in Year 1

• Successfully retain and expand the major Navy renewal footprint
• Build executive-level relationships across Navy acquisition and mission hierarchies
• Establish repeatable co-sell execution with strategic FSIs
• Close net-new program opportunities across Navy commands and program offices
• Deliver predictable, finance-ready forecasting and pipeline visibility

Why Mattermost

Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.

If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.