Role: Technical Services Engineer

Location: APAC (Seoul, South Korea or Hong Kong)

Department: Customer Solutions and Services

Reports to: Director, Technical Services (based in LA)

Dotted Line Report: Head of Support, APAC

ABOUT THE ROLE

This is a hybrid role supporting two teams: Technical Services and Support. Key responsibilities include delivering Disguise projects, providing on-site technical support, and managing support cases day-to-day when not in the field.

The Technical Services Engineer requires an in-depth understanding of various Disguise workflows, including Projection, OmniCal, SockPuppet, DMX, SLC, Notch, and RenderStream. This role also requires being a certified trainer, delivering official Disguise training courses as well as bespoke sessions customised to customer needs. The company will provide all necessary training to ensure your success in the role.

This individual will collaborate with various Disguise teams—including Sales Managers, Solution Design Specialists, Support Specialists, Software Developers, and Hardware Technicians—as well as third-party vendors and, most importantly, the customer. You will ensure that both in-house and visiting projects are delivered successfully, with minimal disruption, while consistently exceeding expectations. As a Technical Services Engineer, you are highly experienced in managing both internal and external stakeholders.

The Technical Services Engineer must be based in the APAC region (ideally in Seoul, South Korea or Hong Kong). You will be required to travel in response to global project demand. Both domestic and international travel is required (approximately once a month), sometimes at short notice. On-site deployments typically last 1–2 weeks per project.

This person will play a pivotal role at Disguise as the gateway between our technology, the customer and their audience's visual experience.

WHAT YOU WILL DO

• Technical Services:
• Travel to client sites (domestic and international) to verify that onsite physical integration aligns perfectly with the original engineering designs.
• Commission systems capture all necessary information and produce a handover document. 
• Provide workflow guidance, best practices, and help clients to build their own show projects. 
• Deliver the relevant training as required.
• Ensure proper project handoff to other Disguise teams such as Customer Success and Support, to ensure a smooth transition to day-to-day account management.
• Travel to sites to address firefighting situations, working closely with developers and other team members. 
• Support:
• Own high-priority customer cases and communicate with the customer to resolve issues.
• Prioritise incoming support cases and escalate critical cases.
• Monitor key client Slack channels to identify emerging concerns and escalate them internally for immediate addressing. 
• Other responsibilities:
• Collaborate with Sales Managers to provide technical insights during initial client consultations and project discovery.
• Support and/or lead technical demos as required.
• Advise on the technical design phase by developing and refining system schematics, signal flows, and infrastructure plans for large-scale, complex AV installations.

EXPERIENCE

• 3+ years of experience installing, setting up, and operating complex AV systems and control interfaces, including hardware, software, and relevant third-party products. 
• Experience programming Disguise projects in Live Concerts, xR / VP environments. 
• Experience using and troubleshooting technical gear related to live events and xR / VP production (including LED, cameras, and networking) 
• Experience in ST2110 workflow and networking. 
• Experience working on and traveling to client sites.
• Up-to-date knowledge of the latest trends in the entertainment industry.

BEHAVIOURS & VALUES

• Excellent spoken and written English skills and native language.
• A full understanding of the region's culture.
• Flexibility: Willingness to travel both domestically and internationally (roughly once every other month) for 1-2 weeks per project/trade show.
• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally, working 4+ days per week out of the Disguise office.
• Anybody joining Disguise should embody the following attributes:
• Driven, proactive and passionate about project delivery and customer support. 
• Accountable and dependable, a team player who takes accountability and asks for help when needed.
• Dynamic and quick to respond to changes, works well under pressure and with other teams.
• No Ego:  Win for the team and for our customers.

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio. You will partner with a Securiti Sales Specialist and support 3–5 Account Executives and Veeam Solution Engineers as the technical subject matter expert. 

You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients. 

What You’ll Do: 

• Act as the primary technical contact for Securiti AI solutions during the sales cycle
• Lead technical discussions and deliver customized security solutions
• Address customer needs in data discovery, posture management, and compliance
• Design and present product demonstrations and proof-of-concepts
• Collaborate with product, engineering, and customer success teams to ensure smooth transitions 

What You’ll Bring: 

• Significant experience in pre-sales or sales engineering
• Strong understanding of data and/or cloud security
• Effective communicator with both technical and business stakeholders
• 10+ years technical sales experience in security
• 15+ years in Software/SaaS/Enterprise technical sales
• Hands-on experience with AWS, Azure, or GCP
• Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
• Experience with DSPM frameworks, Linux, Kubernetes, or cloud data systems
• Relevant certifications (CISSP, CISM, or cloud-specific) 

What You’ll Get:

• 15 days annual leave per calendar year, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance with hospital, surgical, clinical, dental, and emergency assistance coverage for employees and eligible dependents
• Flexible Spending Allowance (FSA) to support medical, dental, vision, wellness, fitness, and tech-related expenses
• Life and accident insurance coverage
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-DF1 #LI-REMOTE

Purpose of the role

Pico is currently seeking candidates for a Sales Engineer position. A Pico Sales Engineer has a thorough understanding of all existing and in-development Pico products and services in addition to the competitive landscape; s/he must also have strong project management skills, attention to detail, outstanding oral / written communication skills, and will thrive within a fast-paced and, at times, demanding environment. This position will report to Pico’s Director of Sales Engineering and will interact directly with sophisticated microsecond sensitive trading firms in addition to internal sales, account management, product management, and development staff.

The Sales Engineer will adopt existing Internal Engineering standards to create client specific designs for implementation. Work with Senior Members of Internal Engineering Teams on bespoke client solutions as they arise, and templatize these solutions for future use after approval by the Engineering steering committee. 

Technical Skills:

• Understanding of the datacenter colocation environment
• Understanding of networking concepts and protocols
• Strong in unicast/multicast routing and switching concepts
• Strong in Arista and/or Cisco hardware and software
• Knowledgeable in network design standards and best practices
• Familiar with network security standards, hardening, configuration, and best practices
• Knowledgeable in PTP, Boundary Clocks, Grandmasters, and other timing services
• Understanding of Cloud Technology platforms such as AWS, Azure, Google
• Understanding of Virtualization and Containerization technologies
• Opportunity to upskill into Corvil network monitoring and analytics
• Opportunity to upskill into Redline feed handler technology

Responsibilities and duties (include but not limited to)

• Develop in-depth knowledge of all of Pico’s products and services including data center footprint, network, market data coverage, software solutions, and vendor partners
• Collaborate with sales and account management teams as a technical expert to help qualify and ultimately win business
• Work closely with clients and prospects to understand/interpret technology requirements and collaboratively design, recommend, and document individual technology solutions
• Lead whiteboard sessions and actively participate in presentations
• Design network solutions meeting requirements for low latency, high availability, and scalability
• Design solutions adherent to Pico and industry security standards.
• Provide feedback into the Product Management team to pass along requirements that will influence roadmaps and future design considerations
• Develop and maintain a deep understanding of industry leading financial technology solution providers and the competitive landscape,
• Interact with prospects at all levels up to C-suite; build and maintain relationships
• Craft detailed solution diagrams
• Provide technical support for proof-of-concepts and implementations, identifying and resolving challenges and escalating as required
• Work with both Platform and Network Engineering teams to design/engineer through non-standard elements of a given solution
• Be able to solution-sell to the bigger picture understanding the components of what is needed to satisfy requirements
• Interpret key themes and client pain points. Be comfortable and agile enough to discuss and combine non-standard components with standard products to create a desirable solution for our customers 
• Participate in thorough knowledge-share hand-offs of newly won opportunities to account management and service delivery teams
• Assist in pushing deals over the finish line by building trust and rapport with other technical stakeholders inside a client account.

Education, Skills and background (incl. Education and Experience Requirements)

• In-depth knowledge of Financial Extranets, Server hardware, market data, low-latency trading infrastructure, and the financial technology landscape
• Strong written, oral, and interpersonal communication skills
• The ability to converse well in both English and Mandarin is desirable (to liaise with the APAC-based clients)
• Ability to prioritize, multitask, and take direction
• Cultivate an agile ability to work in a fast-paced environment and think on your feet
• Proficient in Microsoft Office suite – Visio in particular
• Strong problem solving and analytical skills
• Demonstrated ability to take initiative and interact with all levels of management, self-starter
• Team player
• Energetic, enthusiastic and organized
• 5+ years’ work experience in financial technology sales engineering
• Bachelor’s degree in Computer Science or Engineering or similar
• Experience with Salesforce.com, JIRA, and Confluence is advantageous

Working Arrangements 

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with Pico (Singapore) Pte Ltd. The controller of your personal data will be Pico (Singapore) Pte Ltd.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

We are looking for a Channel Sales Engineer to be a technical resource for Cato Network’s Channel sales force in Hong Kong & Taiwan. In this role, you will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our solutions. You should be skilled at building relationships and explaining technology and product positioning to both business and technical users as well as passionate about understanding technical issues to ensure complete customer satisfaction through all stages of the sales process. 

Responsibilities

• Provide technical validation of Cato Networks solutions to prospects
• Development and delivery of product demonstrations
• Presenting the product to customers and at field events such as conferences, seminars, etc.
• Respond to functional and technical elements of RFIs/RFPs
• Convey customer requirements to Product Management teams
• Travel throughout sales territory 

Requirements 

• 4+ years of Pre-Sales or Consulting experience working with network and/or cloud security products in a customer-facing role
• Proven track record in software sales
• Comprehensive understanding of networking technology, including:
• LAN and WAN technologies
• Switching and routing 
• Security (Firewalls and Filtering technologies)
• Cloud
• Strong presentation skills and written communication in emails, RFPs, and reports
• Organised, analytical, creative and adaptive in approach and finding solutions

 #LI-PT1

Here’s the bit about us:

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets like cryptocurrencies and NFTs. At Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks supports the most diverse set of tools to work with digital assets, be it DeFi, Tokenization, NFTs or Staking across the whole industry.

As of August 2025, we serve over 2000 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised.

Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Join us as we Secure. Simplify. Scale

Here’s the bit about the opportunity:

As a Sales Engineer at Fireblocks in APAC, you will take full ownership and responsibility for your designated projects and clients, from the product sales demonstration up to the preparation of client onboarding. You will be expected to understand the competitive landscape and how other competing solutions and platforms operate, be a gatekeeper to the internal engineering groups, assist with POC setup and testing, give demos on all advanced features related to API, handle tier 1-3 knowledge transfer to customers, coordinate workshops, assist in customer onboarding, handle RFPs and more. 

You’ll be:

• Working within a supportive APAC-wide Sales Engineering team of highly motivated self-starters
• Supporting the Sales team through the entire client sales cycle from qualification to client onboarding
• Tailoring each demo to match the unique requirements of the customer to show how Fireblocks can support their Digital Asset goals
• Delivering in-depth technical presentations to C-level executives and cybersecurity professionals regularly
• Collaborate internally with Account Managers, Sales Directors and Product Managers
• Translating technical knowledge and terminology to non-technical audiences
• Managing multiple projects and preparing RFx responses simultaneously, each with its bespoke requirements

You’ll bring:

• 8 -10 years working experience in either a pre-sales or consulting position within a Fintech, Crypto or Cybersecurity company
• A high technical acumen with natural curiosity and willingness to dig deep into complex technologies
• Confident & concise communication with excellent presentation skills
• A demonstrable passion for Blockchain and the Crypto industry, whether it be a professional or a personal interest
• An analytical approach that intuitively connects the dots 
• A proactive, self-starter mindset with an interest and knowledge of Banking, Financial Services or Fintech 
• Enthusiasm when educating customers and colleagues 
• The ability to work with Webhooks, REST APIs and perform basic scripting tasks
• Fluent in English and Mandarin