Ready to be the catalyst for transformation within a global organization?

At Supermetrics, we're looking for an entrepreneurial and innovative BizOps Engineer to join our team. This isn't your typical technical or engineering role. You will be a force multiplier, tasked with fundamentally rethinking and rebuilding how our organization operates.

Reporting directly to the CIO you will have a unique mandate: to analyze our processes, design and implement groundbreaking AI-native solutions and human-in-the-loop automations that delight. If you are a creative problem-solver who loves to build, experiment, and drive change, this role offers a unique chance to make a massive impact.

In a nutshell, we’re looking for a lateral thinker at heart, the type of person who thrives on the creative problem-solving and 'out-of-the-box' strategy found in complex board games or tabletop roleplaying.

What You'll Do:

• Analyze and Identify: Dive deep into the processes and workflows of our teams to pinpoint inefficiencies and opportunities for radical improvement.
• Design and Architect: Act as the chief architect for new operational models. You will design innovative, tech-enabled solutions and streamlined processes that dramatically increase productivity and effectiveness.
• Build and Implement: Engage in hands-on development to bring your vision to life. This includes building internal tools, connecting systems via APIs, and deploying automation solutions using languages like Python or Go.
• Deploy and Monitor: Work with platform teams to deploy code, models, and more including working with Terraform, cloud providers, and logging/monitoring systems.
• Leverage AI: Be a go-to expert for applying AI and LLM technologies to solve real-world problems for our teams, moving beyond theory to practical implementation.
• Be an agent of change by collaborating with various internal partners to implement improvements. You will champion your solutions and lead enablement efforts, ensuring teammates and their managers are on board and proficient with new tools and processes.
• Partner and Collaborate: Work cross-functionally, especially with our Data team, Chief of Staff, and other CIO teams, to leverage the right resources and ensure your solutions are robust, scalable, and effective.

What We're Looking For:

• Proven impact and a bias to act: You have a demonstrated history of solving complex problems with clever, effective solutions. We're more interested in your portfolio of impactful projects than your years of experience.
• Entrepreneurial Mindset: You are a self-starter who thinks like an owner. You possess the wits and "lateral thinking" to see challenges from new angles and the drive to move ideas from concept to completion.
• Hands-On Builder: While this isn't a pure software engineering role, you have to have practical experience building and deploying solutions in Python, Go, or a similar language. You know how to help yourself and create simple yet powerful applications and integrations.
• AI and LLM Proficiency: You are fluent in the AI and LLM tech space with hands-on experience in applying these technologies to business processes. You love the idea of sparring with Claude Code to create out of the box solutions.
• Business Acumen: You have experience working with business systems and an understanding of their inner workings. Familiarity with tools in our stack (Hubspot, Salesforce, Zendesk, BigQuery) is a major plus.
• Effective Communicator and Influencer: You can clearly articulate complex ideas and inspire others. You are skilled at teaching new concepts and driving adoption across teams.

Nice-to-Haves:

• Experience in a fast-growing B2B SaaS company.
• Familiarity with Google Cloud Platform (GCP).
• A solid portfolio of personal or professional projects you can share and discuss.

Benefits we offer…

• A comprehensive benefits package that includes equity options
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefits and leisure time insurance
• Sports and well-being allowance

Does this sound like your next career adventure? Apply now! We’ll be filling the role as soon as the right candidate is identified.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

 #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. 

At Aiven, we are building the best platform to build production applications and AI agents. Our ambitious vision requires a Product Manager to help shape how developers and builders create, deploy and run production apps and agents. 

Aiven believes that the apps and agents that matter rely on data, need to scale and are built on open source technologies. This is the foundation of our Apps platform. As the Product Manager leading this initiative you will drive the roadmap for taking this application to hundreds of thousands of developers globally. Aiven's global data platform is the foundation to build this platform through a methodical product - sales and agent lead growth strategy.

You will work closely with a growth team of engineers, designers and other specialists bringing this vision to reality. You will be hands-on with customers and internal stakeholders to drive delivery and iteration speed.

The Role:

Our team is looking for a customer-focused product manager who will help us take Aiven’s app platform to the next level and power the new generation of builders to achieve their goals with code and data.

Your primary mission is to empower developers and builders — making it effortless for them to prototype, build, and launch apps on top of Aiven. You’ll focus on converting them into paying customers by making it seamless to consume Aiven services as their app backend and build, integrate, and scale modern applications with ease. Over time, you’ll extend this capability to businesses, enabling their product teams to accelerate development and bring new products to market faster.

What You'll Do:

• Co-own with the Head of the DevEx department the product strategy and roadmap for Aiven App Platform, enabling developers to create powerful, scalable apps with minimal friction.
• Deeply understand the developer ecosystem — from frameworks and tools to workflows and channels — and use these insights to shape the product.
• Find and drive new ways for developers to integrate and consume Aiven services, whether via SDKs, APIs, CLI, MCPs, AI and ecosystem integrations.
• Partner and align with colleagues across the Product, Solution Architecture, and Customer Success teams to better understand customer needs and enable their product teams to build faster.
• Drive product prioritization and roadmap planning, balancing developer needs, business impact, and technical feasibility to deliver maximum value.
• Collaborate with marketing and sales to craft product positioning, messaging, and GTM strategies that resonate with technical audiences  
• Serve as the business advocate by interpreting market trends, gathering customer feedback, identifying growth opportunities, and generating ideas - while effectively communicating insights back to the team and stakeholders.

What We’re Looking For:

• 5+ years as a product manager/product owner experience building technology-powered B2B products in the applications and AI space.
• A builder, empowered by AI. Showcasing strong mindset of building artifacts and PoCs, to drive the vision with tools and examples
• Experience shipping products for technical audiences, with a strong grasp of APIs, SDKs, integrations, MCPs, skills.md and the AI ecosystem around Apps.
• Hands-on experience with modern product discovery techniques to deeply understand real user problems while validating the best possible solutions
• Excellent communication skills, especially when speaking to developers, partners, and internal stakeholders.

Nice-to-have

• Familiarity with infrastructure scaling, resiliency, and security is a plus, especially in cloud environment
• Previous experience in a platform product, engineering, or solutions architect role would be advantageous and relevant.

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

#LI-Hybrid