About the role

Mission Leads are customer-facing owners of mission outcomes. You will lead engagements with government stakeholders to identify high-value mission problems, shape pilots and deployments, and turn demonstrated mission value into durable, funded programs.

This role blends mission credibility with strong execution and technical intuition. You will operate with high autonomy in ambiguous environments, translate mission needs into clear technical narratives, and coordinate across functional teams (Product, Engineering, Mission, Security, and Operations) to deliver and scale.

What you’ll do

• Lead mission engagements. Build trusted relationships with operational, technical, and leadership stakeholders to understand mission needs, constraints, and success criteria.
• Translate mission problems into plans. Turn mission needs into clear problem statements, requirements, milestones, and measurable outcomes.
• Shape pilots and pathways to scale. Define objectives, timelines, and adoption plans that convert early wins into sustained programs.
• Communicate the “why” and the “how.” Create crisp technical narratives that map our agent-based capabilities to mission requirements and operational constraints.
• Run the operating cadence. Lead weekly customer syncs, internal standups, executive updates/QBRs, action-item tracking, and risk reviews, as applicable.
• Coordinate cross-functional delivery. Partner closely with Product and Engineering to ensure mission context is reflected in scope, tradeoffs, and delivery plans.
• Navigate program realities. Help stakeholders work through requirements development, budgeting cycles, contracting pathways, and coordination across organizations.
• Enable adoption. Coordinate onboarding, training, and customer success so the customer can use and sustain the capability.
• Maintain durable account knowledge. Keep high-signal documentation in Notion: stakeholders, org charts, use cases, timelines, deliverables, decisions, and lessons learned.
• Support expansion. Identify adjacent use cases and partner with Account teams where applicable.

What we’re looking for

• 6+ years owning outcomes in complex customer environments (defense, intelligence, public sector, or similarly regulated domains)
• Demonstrated ability to lead cross-functionally without consistent guidance
• Strong written and verbal communication; able to synthesize ambiguity into clear plans and execution
• Ability to scope and articulate a solution credibly: connect mission problems to software capabilities and measurable outcomes
• Sufficient technical fluency to partner effectively with Product and Engineering and translate complex concepts into mission-relevant narratives
• Strong operational skills: planning, prioritization, stakeholder management, and follow-through

What we value

• Experience with deployments or fielding in secure/regulated environments (e.g., ATO/IL environments, classified workflows, compliance constraints)
• Experience navigating within programs (requirements, budgets, authorities, timelines, contracting pathways)
• Deep expertise in a specific mission or technical domain (e.g., cyber, information warfare, ISR, networks, operations, warfare systems/command and control)
• Experience running executive-level customer updates (QBRs, steering committees)

What we offer

The salary range for this position is $150,000 - $170,000 + equity. Within the range, individual pay is determined by experience, relevant education, and/or training.

• Health, dental, and vision insurance
• Remote friendly with WeWork access
• Unlimited PTO, shared downtime during the federal holiday calendar, and company-wide off time at the end of each year
• 401(k) match
• Lifestyle & wellbeing stipends
• Salary top-up during military reserve duty
• Fully paid parental leave
• Child and pet care reimbursement during travel

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments.

The Role

The Field Program Manager (FPM) is a hands-on leader aligned to a US Army Division HQ who serves as Striveworks’ primary program leadership presence for the Next Generation Command and Control (NGC2) program. This is an “ownership” role, not a coordination role; you are the primary authority for delivery, customer relationships, and growth. The FPM collaborates across a small, cross-functional project team to drive execution against the program roadmap and is the person Striveworks leadership calls when something is at risk. This position is designed for someone who has experience in complex Army environments, who understands how Division-level decisions are actually made, and who is done watching technology fail to land because nobody owned the last mile.

At Striveworks, you are trusted to operate autonomously, step into vacuums, and advocate for the end user with technical specificity. Success is measured by presence and follow-through rather than slide decks. You will serve as the company’s voice in the room, translating customer friction points into actionable technical roadmaps while maintaining a persistent pulse on how capabilities are utilized in the field. We value proactive problem-solvers who can mitigate execution risks independently and ensure that mission-critical systems land effectively within the formation.

Day-to-day responsibilities:

• Own the relationship: Serve as the primary point of contact for all stakeholders, from end users to Division leadership, to build trust and ensure long-term retention
• Drive growth: Identify expansion opportunities within the formation and surface competitive threats or “win signals” to leadership with enough lead time to act
• Define success: Diagnose operational problems before the customer names them, ensuring that Striveworks’ capabilities are providing measurable value
• Bridge the technical gap: Translate field needs into specific, actionable inputs for the engineering team to ensure that product development matches mission reality
• Execute the roadmap: Synchronize technical delivery with contractual milestones, the customer’s operational calendar, and exercise cycles to ensure on-time execution
• Mitigate risk: Identify delivery obstacles early, and autonomously resolve execution issues—escalating them to leadership only with recommended courses of action, not problems

This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time to our customer sites at Schofield Army Barracks in Oߵahu, Hawaiߵi.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• Bachelor’s degree and 4–6+ years of experience with military operations at Division (2-star) level or higher 
• Demonstrated experience planning and directing the execution of complex, multi-stakeholder project activities; proven team leadership in high-accountability environments
• Track record of building and sustaining rapport and trust with senior military and civilian stakeholders across different organizational levels
• Strong written and verbal communication; able to operate credibly across Soldier-level and executive-level audiences in the same day
• Technical fluency to engage software engineers and data scientists as an informed, non-technical counterpart; the ability to translate customer needs to contractual requirements
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Former Field Grade Officer or Senior NCO, or similar
• Direct experience implementing or integrating battlefield technology within Army formations; you’ve seen a capability succeed or fail at the unit level, and you know why it happened
• Familiarity with DOD IT, network, and communications infrastructure as an operational reality, not just a technical concept
• Working knowledge of agile software delivery practices; able to hold a technical team accountable to a cadence without micromanaging the engineering
• Meaningful exposure to machine learning/AI capabilities in operational or defense contexts—enough to recognize value, identify misuse, and advocate credibly for the customer
• Aptitude with customer success or account management functions within a defense technology vendor

The anticipated base pay range for this position is $145,000–$185,000/year. For candidates located in Hawaiߵi, the anticipated base pay range for this position is $175,000–$220,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

ABOUT KHAN ACADEMY KIDS

Khan Academy Kids is a free and fun learning program for children ages two to eight. Kodi Bear and a cast of animated characters lead children on a personalized education journey filled with fun, standards-aligned activities in early literacy, math, executive functioning, and social-emotional skills. Built by a small but mighty team, Khan Academy Kids is used by millions of children in homes and classrooms around the world.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

The Senior Technical Support Specialist will serve as the primary owner of the Khan Academy Kids support function — the trusted first point of contact for our users and a strategic partner to our Product, Engineering, and Partnerships teams. This is a build role: you'll own the end-to-end support experience for Khan Kids — designing the systems and processes that make it run, while staying in the work yourself across everything from individual parent inquiries to district-level app deployments and product release readiness.

This role supports all of Khan Kids' audiences. You'll context-switch between a parent troubleshooting an app issue and a district IT admin navigating a Clever integration, and you'll bring the same care, technical fluency, and follow-through to both. You'll also serve as the internal voice of our users, surfacing trends and insights that directly inform how we build and improve our product.

This is a fully remote position open to candidates based in the US or Canada. Proximity to our San Mateo, CA office is a plus, as the Khan Kids Product and Engineering team is based there.

Key Responsibilities:

The approximate time allocations below reflect a typical distribution, but will shift seasonally based on user needs. For example, during back-to-school season, district and partner support will naturally take a larger share of focus.

Grassroots User Support (~40%)

• Own our Zendesk account end-to-end — managing inbound tickets from parents, teachers, and app store reviews with prompt, accurate, and empathetic responses, while also configuring workflows, macros, and tagging taxonomies to handle growing volume efficiently.
• Define, track, and report on core support metrics — including first response time, resolution time, and ticket volume — using data and AI tools to surface patterns, drive process improvements, and bring structured insights to Product and Engineering.
• Surface, replicate, and document user-reported bugs and ticket trends, serving as the go-between for users and the Product and Engineering teams to ensure issues are tracked, resolved, and informing the roadmap.
• Maintain and improve our Help Center and technical user guides — writing and updating support articles, FAQs, troubleshooting guides, release notes, and device-specific resources (e.g., Google Admin Console guides for Chromebook deployments) — leveraging AI tools for efficient content creation.
• Serve as first responder for user-facing incidents — coordinating with Engineering on triage, communicating status to affected users and partners, and documenting post-mortems.
• Conduct regular testing of the Khan Kids app experience, including structured competitor analysis of peer apps, to proactively surface friction points and keep support content accurate as the product evolves.

Partner & District Support (~40%)

• Support district rostering via Clever and manual methods, serving as a knowledgeable resource for district IT administrators navigating app deployment and setup.
• Triage, test, and track technical support issues for district and school partners, leading technical support calls as needed to resolve complex issues.
• Collaborate with our District Success Team to write and maintain district-facing support resources, ensuring partners have what they need to successfully deploy and scale Khan Kids in their schools.
• Build and maintain positive relationships with district and school partners, ensuring a high level of satisfaction and long-term engagement

Product Release Support (~20%)

• Partner with Product and Engineering to coordinate QA testing ahead of app updates, new features, and content launches — and develop corresponding support resources so users and partners are prepared from day one.
• Maintain a close working relationship with the broader Khan Academy support team to align on tools, standards, and escalation processes.

WHAT YOU BRING

• 5+ years of experience in customer support, technical support, or a related field, ideally in an EdTech or consumer app environment.
• Hands-on experience with Zendesk or a comparable support ticketing platform, including account configuration and management — not just day-to-day use.
• Experience supporting educational deployments — including rostering platforms (e.g., Clever, ClassLink), mobile device management (e.g., JAMF, Mosyle), and admin consoles (e.g., Google Admin, Apple School Manager) — or a demonstrated ability to learn complex technical ecosystems quickly.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Strong analytical mindset — comfortable using ticket data, trends, and user feedback to identify patterns and inform decisions.
• Exceptional attention to detail and strong follow-through.
• A self-starter who thrives with ownership and can manage multiple priorities in a fast-moving environment.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• A collaborative team player who works well across Product, Engineering, and Partnerships teams.

Nice to haves

• Familiarity with the Khan Academy Kids app and product.
• Familiarity with AI tools (e.g., Claude, Cursor) for content creation and support workflows.
• Spanish language proficiency.
• Proximity to our San Mateo, CA office

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being. The compensation band for this role is $96,800 - $108,900 USD annually for candidates based in the United States and $130,807 - $147,158 CAD annually for candidates based in Canada.

The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

Stratolaunch is seeking a Sr. Account Manager – INDOPACOM to serve as a front-end Business Development leader responsible for building relationships across the regional command and driving strategic award opportunities within Indo-Pacific programs. This individual will help shape and capture opportunities by translating customer needs into funded programs, with a particular focus on how Stratolaunch’s developing Targets portfolio can support military exercises across the INDOPACOM region. This is intended to be a hands-on role for someone who can lead capture strategy, develop win themes, build relationships, and contribute to proposal development in partnership with the broader BD team.

ESSENTIAL RESPONSIBILITIES

• Manage and execute the full business development lifecycle across INDOPACOM-related pursuits.
• Lead capture activities by developing win strategies, capture plans, and opportunity shaping plans that position Stratolaunch for award.
• Translate customer needs, operational gaps, and exercise requirements into program requirements and actionable win strategies.
• Develop and execute customer engagement plans to build understanding of customer priorities, mission challenges, and funding pathways.
• Identify where Stratolaunch capabilities, including the evolving Targets portfolio, align to Indo-Pacific military exercises and customer needs.
• Build and maintain relationships with key stakeholders across INDOPACOM and relevant service components, commands, and partners.
• Lead solution strategy in partnership with internal business development, solution architects, and technical teams to mature offerings and shape pursuits.
• Support proposal development by contributing to strategy, messaging, and written content as part of a larger BD/proposal team.
• Brief pipeline status, pursuit strategy, and closure plans to senior and executive leadership on a regular basis.
• Execute capture gate reviews and help drive disciplined pursuit management across assigned opportunities.
• Assess customer exercise needs and help define where tailored capability solutions may be required to support mission success.
• Represent Stratolaunch in the region as a trusted, credible, and proactive business development partner.

 QUALIFICATIONS

• Recent experience working with INDOPACOM J7 and/or J8.
• Deep familiarity with the INDOPACOM mission environment and the military exercise ecosystem across the region.
• Strong understanding of Joint Staff/COCOM technology and employment requirements spanning the U.S. Air Force, U.S. Space Force, U.S. Navy, U.S. Marine Corps, U.S. Army, and key allied/coalition partners.
• Demonstrated ability to connect customer need, operational demand, and funding strategy to help close opportunities.
• Experience with acquisition processes, strategic planning, and opportunity shaping.
• Ability to build relationships while also doing hands-on capture and proposal work without relying on a large support staff.
• Strong written and verbal communication skills, including the ability to help write proposal content and executive-level briefing material.
• Strong business development and/or capture management background preferred.
• Ability to understand warfighter needs, command priorities, exercise gaps, and where Stratolaunch solutions can provide value.
• Candidates should be able to understand mission need, capability fit, and solution tailoring at a level sufficient to shape opportunities effectively.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Engineering, National Security Studies, Public Policy, or a related field preferred; equivalent relevant experience may be considered.
• 15+ years of relevant experience supporting INDOPACOM, a combatant command environment, or closely related defense organizations.
• Prior experience in business development, capture, account management, strategic planning, military exercises, acquisition, or operational planning strongly preferred.
• Backgrounds may include senior civilian professionals supporting INDOPACOM, or military officers exiting service at approximately the O-6 level or comparable experience, particularly those who are comfortable working as individual contributors in a hands-on role.

Special remarks regarding work environment, if applicable

• This position is located in the Honolulu, Hawaii area.
• Frequent travel is required to Washington, D.C., Mojave Air & Spaceport, and other domestic locations.
• This role will serve as Stratolaunch’s on-location business development presence in Hawaii and may help support longer-term growth of company operations in the region.
• This position may involve the operation of company vehicles as part of assigned duties

The Experience Specialist (Guest Services) On-Call is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure. This role manages daily guest flow, welcomes and checks in guests, supports itinerary building, and executes real-time changes with precision and care. Working cross-functionally with all departments, the Experience Specialist (Guest Services) On-Call ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest. By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

On Property Guest Support 

• Primary On-Property Guest Contact – Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure. Manages real-time itinerary adjustments, fulfills special requests, and provides thoughtful recommendations on dining, activities, and resort offerings. Receives guest handoff from the Pre-Arrival Team 72 hours prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service.
• Guest Welcome & Check-In – Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards.
• Itinerary Management – Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.

Room Only & External Wellness Requests

• Room Only Booking Requests (LEP) – Manage wellness service booking requests from Four Seasons Lāna’i Experiences Planners (LEP) for Sensei room-only guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Manele VIP Booking Requests – Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Island Club Booking Requests – Manage wellness service booking requests from Island Club Members. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Internal Space Reservation Requests – Manage internal wellness space reservation requests. Confirm bookings are handled promptly and in compliance with established scheduling protocols.

Guest Experience Support

• Sensei Knowledge Resource – Serve as a trusted source of information, confidently responding to guest questions and requests across a wide range of topics including, but not limited to: The Sensei Way, Sensei Wellness Packages, The Weekly Activity Calendar, Guide, Spa and Wellness Services and confidently speak to various Guide and Practitioner specialties and modalities, Sensei by Nobu menu and In Room Dining Menu, Four Seasons, Love Lāna’i and Island Activities, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
• Service Recovery & Empowerment – Proactively resolve guest issues and empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot and resolve issues, while upholding the highest level of service.
• Billing & Reporting: Ensure accurate guest service charges, billing, and reporting, addressing transaction disputes as needed.
• Interdepartmental Collaboration: Manages interdepartmental communication between Sensei Pre-Arrival Specialists (PAS), the Sensei Property Pre-Arrival Experience Specialist, Sensei Leadership Team, Four Seasons Reservations, Four Seasons Retreat Hosts, Four Seasons Lāna’i Experience Planners (LEP) to inform, update and follow-up on guest needs.
• Brand Representation – Serve as a brand ambassador for Sensei’s philosophy and uphold Sensei values in daily practices.
• Professional & Welcoming Demeanor – Demonstrates warmth, sincerity, and professionalism in all verbal and nonverbal guest interactions.
• Professional Appearance – Maintain impeccable grooming, hygiene, and wear uniform and proper footwear as directed.
• Guest Privacy & Safety – Maintain confidentiality and security of all guest information and follow all safety procedures and policies.
• Workspace Organization – Maintain a clean, organized, and professional workspace at all times.
• Administrative Tasks – Complete clerical tasks such as filing, mailing, photocopying, and supply organization as needed.
• Facilities & Maintenance Reporting – Immediately report equipment malfunctions, safety hazards, supply needs, and injuries to a supervisor.
• Training & Compliance – Successfully complete all required training and certifications. Adhere to all company and departmental policies.
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Teamwork – Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other Duties as Assigned – Support supervisors and operations as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• Bachelor’s Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
• Experience working in the medical and/or wellness industry at a front desk or control desk, reservations, call center or hotel concierge.

Required Technical / Other Skills and Abilities

• Experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, OASIS, dining reservations systems, Asana, and Outlook.
• Ability to effectively communicate verbally and in writing with guests and co-workers.
• Strong understanding of guest experience.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
• Ability to proactively sell products and services.
• Good organizational skills and the ability to pay close attention to detail with minimal supervision.
• Must be able to have flexible hours and work evenings, weekends and holidays.

Required Licenses/Certifications

• None

PHYSICAL REQUIREMENTS

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached “Physical Requirements of the Position.”

CONFIDENTIAL INFORMATION

This position has access to confidential information – (customer personal data, credit cards, medical records).

COMPANY FUNDS

This position has no access to company funds

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere 
• Open to learning, developing new skills and professional experiences 
• Loves a good challenge  
• Resourceful and adaptable  
• A strong sense of curiosity  
• Embraces feedback and constantly seeks to improve  
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits  

• Competitive Salary 
• Robust and comprehensive Health Insurance 
  • Medical (100% paid HMO), Dental, Vision, Life, Disablity insurance and Voluntary Insurance Plans 
• Employee Assistance Program
• 401k Plan Matching 
• Tax Savings Benefits Plans 
  • Pre-tax 401l Matching Plan 
  • Healthcare Flexible Spending Account (FSA) Saving Plan
• Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses 
• Employee Discount Program

Living and Working on the Island of Lānaʻi

Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride.  98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph.   

Lanai is home to one K-12 school, a gas station, a few owner-operated eateries and sundries stores, a two-screen movie theatre, and the newly renovated Lāna’i City Bowling Alley.

Working on Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, no stoplights, and are intentionally seeking a slower paced lifestyle.  For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report. 

This is a bilingual Japanese field sales opportunity based out of a personal home office. You must live local to your territory in Hawaii or be willing to relocate to the area. 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within Japanese cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high-quality, language-inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Japanese skills will be used on the job to communicate with Japanese-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Japanese is required for this role

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Mandarin speaking skills is desired
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nice to Haves/Nonessential Skills)

• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Mattermost is seeking a Senior Account Executive – Federal (Navy Focus) to own and expand one of our most strategic territories, centered on the United States Navy. This is a quota-carrying individual contributor role focused on strategic selling, renewal expansion, and net-new growth across the Navy ecosystem—spanning commands, program offices, and the supporting contractor ecosystem across NAVAIR, NAVSEA, SPAWAR/PEO C4I, NAVWAR, ONR, BUMED, and more.

The ideal candidate brings deep Navy domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption. This is a high-impact, high-visibility role reporting directly to the VP of Federal Sales.

What You'll Do

Own and Grow the Navy Territory

• Serve as the primary seller responsible for Mattermost's Navy business across commands, N-codes (N2/N6), PEO organizations, program offices, and mission-aligned stakeholders.
• Develop and execute multi-year account strategies aligned to Navy modernization and mission priorities.
• Expand Mattermost's footprint across additional commands and programs through strategic penetration and executive alignment.
• Identify, qualify, and advance pipeline across Navy commands, program offices, and associated systems integrators and prime contractors.
• Track Navy IT modernization initiatives, budget cycles, and acquisition strategies to anticipate and shape opportunities ahead of the competition.

Drive Strategic Renewals and Expansion

• Maintain executive ownership of large-scale renewals and expansion motions across the territory.
• Partner closely with an Account Manager who supports renewal execution, while retaining accountability for strategic renewal outcomes.
• Identify cross-program expansion opportunities within existing deployments.

Close Complex Enterprise SaaS Transactions

• Lead sophisticated, multi-threaded sales cycles involving technical validation, security review, contracting workflows, and executive sponsorship.
• Manage the full sales cycle from prospecting through negotiation and close, including large, complex, multi-year enterprise software agreements (deal sizes of $500K–$5M+).
• Navigate Federal procurement environments including FAR/DFARS requirements and common contract vehicles (IDIQs, GWACs, OTAs, GSA MAS, SEWP, CIO-SP3).
• Build strong internal deal governance and forecasting discipline through Salesforce.

Execute a Federal Partner Ecosystem Motion

• Develop and manage strategic co-sell relationships with major Federal Systems Integrators, including Leidos, SAIC, Booz Allen Hamilton, General Dynamics IT, and others.
• Partner with Federal distributors and VARs (e.g., Carahsoft) to navigate contract vehicles, renewal workflows, and net-new agency entry.
• Align with partner capture teams and distributor resources to position Mattermost within prime contracts, task orders, and program-level pursuits.
• Maintain clear ownership of deal strategy and close execution while leveraging partners to accelerate procurement and expand reach.

Deliver Predictable Revenue and Forecast Accountability

• Carry and achieve an annual quota across net-new and strategic expansion outcomes.
• Maintain high forecast accuracy, deal hygiene, and pipeline rigor in Salesforce.
• Provide clear visibility to Sales leadership and Finance on deal timing, risks, and execution plans.
• Develop account plans and Executive Business Reviews (EBRs) that align Mattermost capabilities to Navy mission requirements and long-term strategic priorities.
• Provide competitive intelligence and market feedback to product, marketing, and leadership teams to inform Mattermost's federal go-to-market strategy.
• Represent Mattermost at Navy and defense industry events and conferences (WEST, Sea-Air-Space, AFCEA, etc.).

What We're Looking For

Required Qualifications

• 7+ years of enterprise SaaS sales experience, with a minimum of 4 years selling directly into U.S. Navy or broader DoD accounts
• Demonstrated track record of meeting or exceeding quota, with deal sizes of $500K–$5M+
• Established network of relationships within the Navy: program offices, N-codes (N2/N6), PEO organizations, commands, and/or supporting prime contractors
• Experience co-selling with Federal Systems Integrators and navigating partner-influenced deal structures
• Deep familiarity with Navy and DoD acquisition processes, including FAR/DFARS, contract vehicles (GSA MAS, SEWP, CIO-SP3, DIBNet, etc.), and funding mechanisms (O&M, RDT&E, SBIR/STTR)
• Experience selling into CMMC, FedRAMP, IL4/IL5/IL6, or similar DoD compliance environments
• Exceptional communication and executive presentation skills; comfortable briefing flag officers, SES civilians, and C-level executives
• Self-starter with the ability to thrive in a fast-moving, remote-first environment with high levels of autonomy
• Availability to travel approximately one week per month for customer/prospect visits and events
• Must be a U.S. citizen and eligible to obtain a U.S. government security clearance

Clearance Requirements

• Must be eligible to obtain and maintain a U.S. security clearance
• Active Secret clearance preferred; TS/SCI is a plus

Preferred Qualifications

• Prior U.S. military service, preferably Navy or Marine Corps, or extensive experience in defense contracting supporting Navy programs
• Experience selling secure collaboration, DevSecOps tooling, cybersecurity, or mission-critical infrastructure software
• Familiarity with Navy IT modernization initiatives such as Project Overmatch, CANES, or NIWC-managed programs
• Experience supporting deployments in controlled or classified environments (IL4/IL5/IL6)
• Established relationships within key Navy stakeholders and FSI partner ecosystems
• Familiarity with Mattermost, Slack, Microsoft Teams, or competing collaboration platforms in a federal deployment context
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent professional experience)

What Success Looks Like in Year 1

• Successfully retain and expand the major Navy renewal footprint
• Build executive-level relationships across Navy acquisition and mission hierarchies
• Establish repeatable co-sell execution with strategic FSIs
• Close net-new program opportunities across Navy commands and program offices
• Deliver predictable, finance-ready forecasting and pipeline visibility

Why Mattermost

Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.

If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.