MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Hamburg for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273394169

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Hamburg for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

In a nutshell 

At Picnic, we don’t advise from the sidelines! We roll up our sleeves and build. Whether it’s rethinking how customers interact with our app or optimizing our electric vehicle routes, we turn ideas into tangible solutions through a unique mix of analytical thinking, smart technology, and close collaboration across teams. 

Important: This is not an one-time vacancy. We are continuously looking for smart, enthusiastic and entrepreneurial talents given the scale up phase we're currently in! In the recruitment process we will understand on both sides which topics, scope and complexity suits you best in order to set you up for success from the very start. In the first years the projects will not rotate across domains, but will rather focus on leading high impact value within one business area. 

Tricks of the trade

• Lead with ambition: You’ll take the driver's seat and redefine the grocery shopping experience for tens of thousands of customers across Germany and beyond. Your unstoppable ambition and analytical foresight will be pivotal in driving innovation and creating visible impact. This will help you build a wonderful path within Picnic! 
• Solve real-life puzzles: You’ll join one of our business teams and start working on a high-impact project right away. You'll work at the intersection of data, strategy, tech and sustainability, building sustainable long-term solutions to complex business challenges. 
• Innovate across borders: You'll work closely with colleagues from our French and Dutch markets and work on projects that span across borders. Keep in mind: we're building the best milkman on earth!

Sustainability at our core 

• We own the largest electric delivery fleet in grocery retail, enabling emission free deliveries. 
• Our app-only model means that we have unmatched data analytics capability, which enables us to better match supply to demand and minimise food waste.
• We run a closed-loop recycling system for our plastic bags and several programmes to avoid wasting food products that are approaching their selling date.

From leading to impact

You’ll dive headfirst into one of Picnic’s dynamic business domains, taking a hands-on role from day one. Drawing on your expertise, you’ll lead in-depth analyses, shape project visions, and drive innovative solutions. As your impact grows, so will the scope of your responsibilities. To support your development, you’ll have access to tailored training and mentorship designed to help you build the skills and knowledge needed to thrive in an expanding role.

The projects you’ll be working on will be creating direct value for business growth. Here are some topics through which we shape the future of tech-driven retail and where you can be part of: 

• Personalize the shopping experience for millions, making every app interaction feel tailor-made.
• Minimize food waste to fuel a more sustainable world.
• Build the future of robotic fulfilment and warehouse automation at scale.

Your superpowers

• You have graduated from a Masters degree in a quantitative field  
• You’ve already gained up to 5 years of work experience in high-performing, fast-paced environments; top-tier strategy consulting or entrepreneurial experience is a strong plus
• You’re energized by taking initiative, solving complex puzzles, and thinking creatively 
• You have a builder mindset: hands-on, curious, and eager to challenge the status quo with practical solutions
• You have already gained basic knowledge in PowerPoint, Python,SQL, R or similar  

*An EU citizenship or valid working permit is required for this application

Selection process

• 30min Phone interview with our recruiters
• Online skill-based assessment 
• First round interviews at our Picnic Düsseldorf office
• Case Day at our Picnic HQ in Amsterdam (we’ll cover your train & hotel)
• Founder interview

Our selection process will take on average about 6 weeks from the first recruiter interview to receiving an offer. 

Picnic Perks 

🏆 Rewarding Impact from Day One

You’ll receive an attractive compensation package, designed to reward your ambition, drive, and the direct impact you’ll make from your very first project.

🍎Learning & development 

You'll always have something to learn with us! You’ll benefit from opportunities like Lepaya training for polishing soft skills or Picnic Tech Academy training in case you want to learn new skills other than what you already know. We also offer free access to trained psychologists via our OpenUp partner, and German language classes if you’d like to get your experience in Germany to the next level. 

🗺️Relocation

If you’re moving from another country to join Picnic we make it as smooth as possible for you. We’ll cover your flight costs and a first month's accommodation. 

 🥗Fresh Lunch, coffee, and snacks 

Our offices are equipped with fully-fledged coffee bars and a kitchen. We get delicious fresh and warm lunches every day so you can keep your energy up.

⛳All the rest 

At Picnic you get 30 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, of course.

FAQ

Which team will I join?

At Picnic, we build almost everything in-house. This means that we have plenty of opportunities for you in terms of project topics. Your interest lies in consumer topics like pricing, assortment, customer life time value? Or rather in logistics, supply chain, automated warehousing areas? Or you'd love going adventurous into new areas as long as you're solving real world problems? Let's talk and figure it out where there's the best match.  

What are the long term opportunities for this role? What happens after I'm done with a project?

You get full accountability from the start: from shaping the strategy and driving step-change improvements, to collaborating with multiple teams to achieve tangible business results.

At Picnic, the long-term opportunity isn't just a role—it’s a platform to shape your own career trajectory with real ownership, business impact, and fast growth. Hence the career paths are as diverse as your ambitions. Depending on your interests and strengths, these are most common career paths we’ve seen so far:

• Given our scale-up environment, many projects tend to grow in scope and complexity under your responsibility and you naturally grow a team around you in order to take your project to a next level.
• As you grow, you’ll deepen your understanding of the business, build a strong internal network, and prove your ability to lead impactful projects. Once you feel you’ve learned everything in your scope and your projects have been successfully implemented, you can switch to complete different areas of Picnic. We have numerous colleagues that have switched from Commercial to Fulfillment, or from Distribution to Customer and many other examples.

In what language should I apply?

Please send your application in English. 

In a nutshell 

At Picnic, we don’t advise from the sidelines! We roll up our sleeves and build. Whether it’s rethinking how customers interact with our app or optimizing our electric vehicle routes, we turn ideas into tangible solutions through a unique mix of analytical thinking, smart technology, and close collaboration across teams. Your work will be seen, shared, and make a real impact. 

P.S. This is not a one-time vacancy. We are continuously looking for smart, enthusiastic and entrepreneurial talents to join Picnic's journey in becoming the best milkman on earth. If you're looking for a challenge at intersection of data, technology, strategy and sustainability, then let's talk! In the recruitment process we will understand on both sides which topics, scope and complexity suits you best in order to set you up for success from the very start. In the first years the projects will not rotate across domains, but will rather focus on leading high impact value within one business area. 

Tricks of the trade

• Lead with ambition: You’ll take the driver's seat and redefine the grocery shopping experience for tens of thousands of customers across Germany and beyond. Your unstoppable ambition and analytical foresight will be pivotal in driving innovation and creating visible impact. This will help you build a wonderful path within Picnic! 
• Solve real-life puzzles: You’ll join one of our business teams and start working on a high-impact project right away. You'll work at the intersection of data, strategy, tech and sustainability, building sustainable long-term solutions to complex business challenges. 
• Innovate across borders: You'll work closely with colleagues from our French and Dutch markets and work on projects that span across borders. Keep in mind: we're building the best milkman on earth!

Sustainability at our core 

• We own the largest electric delivery fleet in grocery retail, enabling emission free deliveries. 
• Our app-only model means that we have unmatched data analytics capability, which enables us to better match supply to demand and minimise food waste.
• We run a closed-loop recycling system for our plastic bags and several programmes to avoid wasting food products that are approaching their selling date.

From leading to impact

You’ll dive headfirst into one of Picnic’s dynamic business domains, taking a hands-on role from day one. Drawing on your expertise, you’ll lead in-depth analyses, shape project visions, and drive innovative solutions. As your impact grows, so will the scope of your responsibilities. To support your development, you’ll have access to tailored training and mentorship designed to help you build the skills and knowledge needed to thrive in an expanding role.

The projects you’ll be working on will be creating direct value for business growth. Here are some topics through which we shape the future of tech-driven retail and where you can be part of: 

• Personalize the shopping experience for millions, making every app interaction feel tailor-made.
• Minimize food waste to fuel a more sustainable world.
• Build the future of robotic fulfilment and warehouse automation at scale.

Your superpowers

• You have graduated from a Masters degree in a quantitative field  
• You’ve already gained up to 5 years of work experience in high-performing, fast-paced environments; top-tier strategy consulting or entrepreneurial experience is a strong plus
• You’re energized by taking initiative, solving complex puzzles, and thinking creatively 
• You have a builder mindset: hands-on, curious, and eager to challenge the status quo with practical solutions
• You have already gained basic knowledge in PowerPoint, Python,SQL, R or similar  

*An EU citizenship or valid working permit is required for this application

Selection process

• 30min Phone interview with our recruiters
• Online skill-based assessment 
• First round interviews at our Picnic Düsseldorf office
• Case Day at our Picnic HQ in Amsterdam (we’ll cover your train & hotel)
• Founder interview

Our selection process will take on average about 6 weeks from the first recruiter interview to receiving an offer. 

Picnic Perks 

🏆 Rewarding Impact from Day One

You’ll receive an attractive compensation package, designed to reward your ambition, drive, and the direct impact you’ll make from your very first project.

🍎Learning & development 

You'll always have something to learn with us! You’ll benefit from opportunities like Lepaya training for polishing soft skills or Picnic Tech Academy training in case you want to learn new skills other than what you already know. We also offer free access to trained psychologists via our OpenUp partner, and German language classes if you’d like to get your experience in Germany to the next level. 

🗺️Relocation

If you’re moving from another country to join Picnic we make it as smooth as possible for you. We’ll cover your flight costs and a first month's accommodation. 

 🥗Fresh Lunch, coffee, and snacks 

Our offices are equipped with fully-fledged coffee bars and a kitchen. We get delicious fresh and warm lunches every day so you can keep your energy up.

⛳All the rest 

At Picnic you get 30 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, of course.

FAQ

Which team will I join?

At Picnic, we build almost everything in-house. This means that we have plenty of opportunities for you in terms of project topics. Your interest lies in consumer topics like pricing, assortment, customer life time value? Or rather in logistics, supply chain, automated warehousing areas? Or you'd love going adventurous into new areas as long as you're solving real world problems? Let's talk and figure it out where there's the best match.  

What are the long term opportunities for this role? What happens after I'm done with a project?

You get full accountability from the start: from shaping the strategy and driving step-change improvements, to collaborating with multiple teams to achieve tangible business results.

At Picnic, the long-term opportunity isn't just a role—it’s a platform to shape your own career trajectory with real ownership, business impact, and fast growth. Hence the career paths are as diverse as your ambitions. Depending on your interests and strengths, these are most common career paths we’ve seen so far:

• Given our scale-up environment, many projects tend to grow in scope and complexity under your responsibility and you naturally grow a team around you in order to take your project to a next level.
• As you grow, you’ll deepen your understanding of the business, build a strong internal network, and prove your ability to lead impactful projects. Once you feel you’ve learned everything in your scope and your projects have been successfully implemented, you can switch to complete different areas of Picnic. We have numerous colleagues that have switched from Commercial to Fulfillment, or from Distribution to Customer and many other examples.

In what language should I apply?

Please send your application in English. 

Deine Aufgaben

• Du verantwortest den kompletten Vertriebsprozess im Bereich Kliniken, Krankenhäuser und medizinische Versorgungszentren, angefangen vom Erstkontakt bis zum Go-Live
• Du verhandelst Rahmen- und Individualverträge mit unseren Kunden auf C-Level Ebene
• Du entwickelst unsere Plattform auf Basis von Kundenfeedbacks in enger Zusammenarbeit mit den Bereichen Produktmanagement und Operations kontinuierlich weiter
• Du begleitest das Coaching und die Weiterentwicklung neuer Teammitglieder und definierst sowie monitorst relevante Kennzahlen

Dein Profil

Um Teil unseres Teams zu werden, bringst Du Folgendes mit:

• Du verfügst über mindestens 2-3 Jahre Erfahrung im Bereich B2B Sales und bist erfahren in der Kommunikation mit Key Accounts auf C-Level Ebene
• Du bringst Erfahrung in einer ähnlichen Position mit, bevorzugt im Softwarevertrieb oder im digitalen Umfeld mit komplexem Service/Produkt
• Du besitzt ein unternehmerisches Mindset mit einem hohen Maß an Eigeninitiative und verfügst über den entsprechenden Drive, Dinge bewegen zu wollen
• Deine Kommunikationsstärke und Empathie ermöglichen es Dir, auch komplexe Prozessstrukturen zu erfassen, um unsere Produkte an die Bedürfnisse unserer Kunden anzupassen
• Du sprichst Deutsch auf fließendem Niveau (C1+) und kannst sicher auf Englisch kommunizieren

Besonders interessant sind für uns außerdem:

• Vorkenntnisse im Gesundheitswesen
• Führerschein Klasse B sowie Reisebereitschaft

Was wir Dir bieten

• Eine betriebliche Krankenversicherung mit tollen Zusatzleistungen
• 28 Urlaubstage + 1 Tag zusätzlich für jedes volle Beschäftigungs-Kalenderjahr (max. 30 Tage)
• Eine betriebliche Altersvorsorge (bAV) mit einem Arbeitgeberzuschuss von 40 % (15 % während der Probezeit)
• Das Doctolib Parent Care Programm, das extra Elternzeit (1 Monat) u. v. m. enthält
• Kostenlose Mental Health- und Coaching-Sessions über einen externen Partner
• Einen Firmenwagen
• Ein gefördertes Sportangebot mit unserem Partner Urban Sports Club
• Für pflegende Betreuungspersonen und Beschäftigte mit Behinderungen gibt es ein Angebot, das flexiblere Arbeitszeiten, zusätzliche Freistellung aus medizinischen Gründen und psychologische Unterstützung beinhaltet

Der Interview Prozess

• Recruiter Interview
• Interview und Case Study mit dem Team Lead
• Referenzprüfung
• Finales Interview

Job Details

• Festanstellung
• Vollzeit
• Hamburg
• ab sofort
• Hybrides Arbeiten erlaubt

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

Are you a visionary Paid Search leader with a proven track record of driving tangible revenue and market share growth? Do you thrive on the thrill of the pitch and the satisfaction of expanding client portfolios? We're seeking a dynamic Paid Search leader to ignite our presence in EMEA, transforming our Paid Search discipline into a powerhouse of growth, innovation, people happiness, and client success.

You will serve as a thought leader, shaping a forward-thinking vision for Paid Search across EMEA while driving growth in this service area. You will lead the charge in evolving our Search discipline in a rapidly evolving and disrupting ecosystem. You won't just keep up with Google’s AI shifts; you will proactively integrate generative AI across platforms into our daily operations to redefine what 'performance' looks like in an AI-first world.

You will lead a team of currently 50 across EMEA and give support by removing blockers and ensuring they have access to the right tools and knowledge. Your goal is to empower every consultant/lead, giving them the confidence to deliver high-quality projects and tasks.

WHAT YOU’LL DO:

• Take a strategic lead in the overall performance, profitability, and long-term business growth of our Paid Search discipline across EMEA
• Accelerate and drive the transition from traditional Paid Search management to AI-driven accounts.
• Be a key player in new business efforts, actively engaging in pitches, refining our sales narratives, and collaborating closely with our new business department to secure and expand our client base. 
• Establish the right organisational set-up of the Paid Search teams to ensure quality and performance across EMEA; 
• Drive adoption of the right tech and tooling, alongside ensuring we have a data-led approach across all accounts
• Coach and mentor our Paid Search Leads and empower every consultant to deliver high-impact, business-driven Paid Search projects.
• Make sure the Paid Search team has an innovative mindset and is a first mover in adopting new technology and advertising solutions. Recognized in the industry by winning awards;
• Oversee top Paid Search clients and drive innovation, project growth, and excellence in delivery.
• Spend at least 60% of time on projects or sales initiatives
• Enable and boost x-craft collaboration, bringing our Paid Search activities and offerings closer together with adjacent crafts, such as Content, Data, AI, Organic Search and Social.
• Ensure an agile development of our Paid Search proposition, aligning product-market fit and traction with the right target clients.
• Encourages knowledge sharing and best practices between teams within EMEA.

WHAT YOU BRING:

• Have at least 10 years of experience in Paid Search.
• Are highly autonomous and proactive, demonstrating the ability to own complex projects and make significant decisions with minimal oversight.
• You have a deep curiosity for AI and machine learning. You don't just follow trends; you understand how to apply tools.
• Have a significant focus on business development, a successful track record with pitching, and client relationship management. You genuinely love the sales process.
• Have broader digital marketing knowledge (Social, Display, Content Marketing, Data etc.).
• Have experience with, and gain a lot of energy from, guiding other people and leading leaders.
• Are analytical, flexible, and able to work independently.
• Have great communication skills (verbal and written) and the ability to persuade.
• Are ambitious, results-oriented, and know how to plan and organise.
• Are fluent in English.

WE OFFER
Please note that benefits may vary by location. Feel free to reach out to your recruiter for more details.

• • Hybrid working policy
  • Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
  • Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

As a Senior CRM & Marketing Strategist at DEPT®, you are the architect of the client’s relationship strategy. You aren't managing email campaigns; you are owning the Loyalty and Audience agenda. You will act as the strategic lead for well-known brands, translating goals into sophisticated, data-driven relationship (CRM) roadmaps. Through a loyalty and an audience-first lens, you will navigate complex corporate landscapes to defend CRM investments, optimize customer relationships and ensure that every interaction is a step toward long-term brand engagement.

WHAT YOU'LL DO

• CRM Visionary: own the end-to-end loyalty narrative for the client, defining the customer agenda and ensuring ambition across all marketing activities.
• Strategic Relationship/Lifecycle Management: Develop end-to-end loyalty propositions and customer experience strategies to cultivate long-term brand engagement.
• Data-Driven Insights: Analyze customer behavior, preferences, and lifetime value to identify target audience segments and frameworks.
• Stakeholder Navigator: Serve as a primary point of contact for strategy, navigating complex client environments with sensitivity, authority, and confidence. 
• Performance Optimization: Critically analyze and interpret strategy effectiveness through metrics such as customer retention rate, repeat purchase rate, and ROI. 
• Cross-Disciplinary Orchestration: Act as the vital link between CRM, data, creative, and tech to create truly integrated, full-funnel experiences. 
• Growth Invention: Proactively spot opportunities to expand the scope of work into broader strategic territories, participating in new business pitches locally and globally.
• Practice Leadership: Drive our internal knowledge, staying ahead of industry trends to ensure our Relationship & CRM Strategies remain cutting-edge.

WHAT YOU BRING

• A seasoned digital marketing strategist with extensive experience in CRM, loyalty propositions, programs, and audience-centric strategies, preferably at an agency.
• A full-funnel architect with a deep understanding of CRM and marketing automation, with a solid foundation in the interplay between creative, data and performance.
• You can help clients go from business strategy to implementation by giving advice, creating roadmaps, and proposing innovative concepts. 
• You can explain complex data and information in an easy and understandable manner to senior client leadership.
• You approach tasks proactively and possess the critical ability to distinguish between theoretical strategy and immediate action. 
• You are a natural networker who brings together different disciplines and specialists to deliver a unified vision.
• You are fluent in both German and English, capable of leading high-level strategic discussions in both languages.

WE OFFER

• Hybrid working policy
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Join us as a Senior Controller - Future Mobility Solutions (all genders) in our Controlling team and help shape the future of autonomous mobility!

Du brennst für Zahlen, Strategie und Innovation? Dann bist du bei uns genau richtig! In unserem Controlling-Team bei MOIA gestaltest du im Produkt- und Unternehmenscontrolling aktiv die Zukunftsfelder Autonomous Driving (AD), Mobility-as-a-Service (MaaS) und Transport-as-a-Service (TaaS) mit – und das unternehmensweit und international.

Wir bieten Dir ein hochdynamisches Umfeld, in dem Du mit Deinem Know-how richtungsweisende Entscheidungen vorbereitest und direkt mit dem Top-Management zusammenarbeitest. Bei uns zählt nicht nur das Ergebnis, sondern auch der Weg dorthin: kollaborativ, neugierig und zukunftsorientiert.

Deine Aufgaben

• Aufbau und finanzielle Steuerung neuer Geschäftsfelder im Bereich AD, MaaS und TaaS.
• Leitung strategischer Finanzprojekte mit internationaler Relevanz.
• Durchführung fundierter Wirtschaftlichkeitsanalysen und Business Cases.
• Entwicklung und Bewertung komplexer Szenarien zur Entscheidungsfindung.
• Erstellung von Entscheidungsunterlagen für Vorstand und Geschäftsführung.
• Mitgestaltung innovativer Digitalisierungsprojekte und Optimierung von Controlling-Prozessen.

Was dir hilft, deine Rolle zu erfüllen

• Abgeschlossenes Studium in BWL, Wirtschaftsingenieurwesen, oder vergleichbar.
• Mehrjährige Erfahrung im strategischen und operativen Controlling oder Controlling-nahen Bereichen.
• Ausgeprägte analytische Fähigkeiten und hohe Datenaffinität.
• Technisches Verständnis und Prozessdenken.
• Sicherer Umgang mit Tools PowerPoint und Excel.
• Fließend Deutsch (C2)- und sehr gute Englischkenntnisse(B2) in Wort und Schrift.
• Eigenverantwortliches Arbeiten, hohe Einsatzbereitschaft und Teamspirit.
• Bereitschaft zu gelegentlichen Dienstreisen innerhalb Deutschlands, da unsere Teams in Hamburg, Hannover, Berlin und Wolfsburg sind.

Wir begrüßen Bewerbungen von Menschen mit vielfältigen Hintergründen - auch wenn du nicht alle Anforderungen erfüllst. Wenn du dich für die Rolle und die Mission von MOIA begeisterst, freuen wir uns darauf, von dir zu hören!

Nice-to-have:

• Erfahrung mit BI-Lösungen wie Tableau, Power BI oder ähnlichen Tools
• Affinität für KI-Technologien und deren Einsatzmöglichkeiten im Business-Kontext
• Erfahrung in agilen Arbeitsumgebungen und/oder der Tech-Branche

Questions? Reach out to the recruiter Dennis directly.

Join us as a Scala Software Engineer (all genders) in our Payment team on a shared journey that matters!  

The Payment team is dedicated to delivering a convenient and secure payment experience for our passengers. You will join a cross-functional team that shares an unwavering passion for creating impactful software solutions that not only cater to our current users but also allow for significant scalability. To achieve our ambitious goals, they design and maintain backend micro-services and mobile app components, always emphasizing a future-proof and resilient architecture. 

What you will do

• Provide an outstanding customer experience: Together with the developers of your team, you will contribute to a one-of-a-kind app which provides a smooth and friction-free payment experience to our customers.
• Assure Quality: Ensure the systems owned by your team meet the highest quality standards, including code reviews, testing, and validation processes across team boundaries.
• Breathing “agile”: You will follow core agile working methodologies in the team. 

What will help you to fulfill your role 

• You have experience with developing software in Scala and functional programming. Bonus if you have experience with ZIO and/or cats-effects.
• You enjoy solving challenges in distributed systems.
• You have experience or interest in Kubernetes and AWS.
• You are keen to receive and give feedback in pairing and code review sessions.
• You follow DevOps best practices and believe in automated testing, infrastructure as code, continuous deployment, and monitoring.
• You have a strong sense of ownership and are eager to contribute right from the beginning of a new project.
• You have a customer-driven mindset.
• You can communicate fluently in English.

We accept all seniority levels. So please don't feel discouraged if you don't meet all the enlisted skills. We embrace individual growth at MOIA. 

In case you have questions regarding your application, you can approach the recruiter Jovana directly.

Join us as a Senior Controller (all genders) in our Product Controlling team for Future Mobility Solutions and help shape the future of autonomous mobility!

Du brennst für Zahlen, Strategie und Innovation? Dann bist du bei uns genau richtig! In unserem Controlling-Team bei MOIA gestaltest du im Produkt- und Unternehmenscontrolling aktiv die Zukunftsfelder Autonomous Driving (AD), Mobility-as-a-Service (MaaS) und Transport-as-a-Service (TaaS) mit – und das unternehmensweit und international.

Wir bieten Dir ein hochdynamisches Umfeld, in dem Du mit Deinem Know-how richtungsweisende Entscheidungen vorbereitest und direkt mit dem Top-Management zusammenarbeitest. Bei uns zählt nicht nur das Ergebnis, sondern auch der Weg dorthin: kollaborativ, neugierig und zukunftsorientiert.

Deine Aufgaben

• Aufbau und finanzielle Steuerung neuer Geschäftsfelder im Bereich AD, MaaS und TaaS.
• Leitung strategischer Finanzprojekte mit internationaler Relevanz.
• Durchführung fundierter Wirtschaftlichkeitsanalysen und Business Cases.
• Entwicklung und Bewertung komplexer Szenarien zur Entscheidungsfindung.
• Erstellung von Entscheidungsunterlagen für Vorstand und Geschäftsführung.
• Mitgestaltung innovativer Digitalisierungsprojekte und Optimierung von Controlling-Prozessen.

Was dir hilft, deine Rolle zu erfüllen

• Abgeschlossenes Studium in BWL, Wirtschaftsingenieurwesen, oder vergleichbar.
• Mehrjährige Erfahrung im strategischen und operativen Controlling oder Controlling-nahen Bereichen.
• Ausgeprägte analytische Fähigkeiten und hohe Datenaffinität.
• Technisches Verständnis und Prozessdenken.
• Sicherer Umgang mit Tools PowerPoint und Excel.
• Fließend Deutsch (C2)- und sehr gute Englischkenntnisse(B2) in Wort und Schrift.
• Eigenverantwortliches Arbeiten, hohe Einsatzbereitschaft und Teamspirit.
• Bereitschaft zu gelegentlichen Dienstreisen innerhalb Deutschlands, da unsere Teams in Hamburg, Hannover, Berlin und Wolfsburg sind.

Wir begrüßen Bewerbungen von Menschen mit vielfältigen Hintergründen - auch wenn du nicht alle Anforderungen erfüllst. Wenn du dich für die Rolle und die Mission von MOIA begeisterst, freuen wir uns darauf, von dir zu hören!

Nice-to-have:

• Erfahrung mit BI-Lösungen wie Tableau, Power BI oder ähnlichen Tools
• Affinität für KI-Technologien und deren Einsatzmöglichkeiten im Business-Kontext
• Erfahrung in agilen Arbeitsumgebungen und/oder der Tech-Branche

Questions? Reach out to the recruiter Dennis directly.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

Germany represents a critical growth market for EMEA and this is a senior-level opportunity within our German Business Development team, which is central to our EMEA growth strategy. We are looking for a commercially driven sales expert to lead and develop our relationships with strategic Holding Company agencies. Success in this role requires a demonstrable history of delivering exceptional results, building influential partnerships, and fostering strong cross-functional collaboration.

What you'll do:

• Leading and developing a high-performing team of Agency Business Development Managers, driving strategic partnerships with Agency Holding Companies.
• Cultivating and maintaining strong relationships with C-Suite executives at key agency partners.
• Articulating the unique value proposition of our media buying platform, leveraging industry insights to drive adoption.
• Accelerating revenue growth through collaborative strategies with the Brand Business Development team and internal stakeholders.
• Negotiating and managing commercial agreements with agencies, in close collaboration with the General Manager Agency.
• Contributing to product roadmap prioritization by advocating for client needs with senior leadership, product, and engineering teams.
• Representing TTD's expertise and vision on both global and regional platforms.

Who you are: 

• A proven record of accomplishment in online advertising outbound sales
• An agile self-starter comfortable building from the ground up
• Experience working with blue chip companies and cross-functional teams
• Proven track record in a sales role working with advertisers and agencies
• Existing relationships with decision makers at major agencies and advertisers
• Experience establishing longstanding, consultative client relationships
• Strong quantitative skills and negotiation’s ability, able to lead commercial negotiations for large global accounts
• A capacity to participate in technical product roadmap and product scoping exercises
• Effective communication skills with an ability to speak with C-level clients
• Passion for owning a room, closing deals, and getting wins
• Proven record of accomplishment of exceeding revenue expectations

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.