Lead Technical Program Manager
Location: Remote with some travel expected 1 - 3 times a year
Department: Product and Technology
Reports To: Director of Program Management
Hours: Available for synchronous collaboration 3pm - 8pm UTC

About the Role

We are looking for an experienced and strong Technical Program Manager (TPgM) to drive critical cross-functional and cross-departmental programs, ensure strategic alignment of the work, and guide teams toward impactful outcomes. 

In this role, you’ll be both a trusted thought partner and a hands-on execution-oriented driver, enabling teams to deliver complex programs with clarity, efficiency, and measurable results. We are looking for someone with a proven ability to build strong relationships and align diverse stakeholders around shared objectives. The role requires comfort navigating ambiguity independently. 

We are specifically looking for a TPgM with demonstrated technical depth, and a proven track record of working with and partnering with large, complex technology organizations. 

Key Responsibilities

Program Leadership & Delivery

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.

Strategic Planning & Capacity Management

• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.

Risk, Issue & Dependency Management

• Proactively identify risks, issues, and cross-functional dependencies (especially with
• Legal and Communications), and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality. 

Stakeholder & Relationship Management

• Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Program Operations & Reporting

• Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation.
• Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders.
• Evaluate success against metrics and milestones, and ensure clear communication of that in reporting. 

Enablement & Training

• Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices.
• Promote understanding and adoption of scalable program management practices across the department.
• Mentor and support other TPgMs. 

Narrative & Communication

• Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact.
• Serve as an effective nudger - keeping the right level of accountability without micromanagement.

Qualifications

• 8+ years of experience in Technical Program Management or a related field, preferably in a product-driven or engineering-led organization.
• Strong systems thinking, organizational, and analytical skills. 
• Proven success managing complex programs with multiple stakeholders.
• Expertise in risk management, capacity planning, and strategic alignment.
• Exceptional communication and relationship-building abilities.
• Comfort with ambiguity and a bias for action.
• Experience working with Legal, Communications, and other business-critical functions outside of Product & Technology.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$126,234 to US$192,381  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

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ABOUT THE JOB

We are seeking a dynamic and experienced Technical Sourcer to join our talent acquisition team. In this role, you will proactively identify, engage, and nurture top-tier technical talent to support our fast-paced, innovative environment. You will partner closely with fellow sourcers and recruiters to build pipelines for critical technical roles and help drive our company’s continued growth and success.

This role is open to 6 month contract.

WHAT YOU’LL DO

• Talent Identification: Utilize advanced sourcing techniques, market research, and social media platforms to uncover passive and active technical candidates.
• Candidate Engagement: Initiate and develop meaningful relationships with prospective talent through tailored messaging and personalized communication.
• Pipeline Development: Build and maintain robust candidate pipelines for various technical roles, ensuring a steady flow of high-quality candidates.
• Collaboration: Partner with hiring managers and recruiters to understand technical role requirements and align sourcing strategies with broader recruitment goals.
• Process Improvement: Analyze sourcing metrics and candidate data to refine and optimize sourcing strategies and workflows.

REQUIRED QUALIFICATIONS

• Experience: Minimum of 4 years in technical sourcing or recruiting, with a proven track record of hiring for technical roles.
• Technical Acumen: Understanding of modern technology stacks, software development processes, and technical skill sets.
• Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence candidates and stakeholders.
• Analytical Mindset: Proficient in using data-driven approaches to evaluate sourcing effectiveness and make informed decisions.
• Tool Proficiency: Familiarity with applicant tracking systems, LinkedIn Recruiter, Boolean search techniques, and other sourcing tools.
• Collaborative Spirit: Strong interpersonal skills, with the ability to work effectively in a team-oriented, fast-paced environment.

PREFERRED QUALIFICATIONS

• Startup, Tech, and Industry Expertise: Proven experience in startups, tech, or related fields such as AAV, UAS, AUV, Weapons, or similar programs.
• Tooling Experience: Expertise using Greenhouse, Gem, various AI tools, and LinkedIn Recruiter.
• Independent & Proactive: Highly self-sufficient with the ability to work autonomously and take initiative without requiring constant supervision.
• Resilient & Creative Problem Solver: Demonstrates flexibility in tackling challenges, quickly troubleshooting issues, and devising innovative solutions on the fly.
• Exceptional Communication: Communicates directly and succinctly, sharing information promptly to foster collaboration. Practices active listening and engages thoughtfully.
• Strong Sense of Ownership: Takes full accountability for their responsibilities and stays aligned with the business mission. Actively seeks opportunities to enhance company performance, even beyond their explicit role.
• Low Ego, High Curiosity: Values continuous learning over being right, embraces honest feedback, and views setbacks as opportunities for growth and improvement.

Summary

As a primary architect of our financial systems, you will bridge the gap between sophisticated technical design and global business strategy to build a leading-edge digital ecosystem. This role offers the unique challenge of designing our next phase of automation, analytics, and AI in our business processes.

This is a high-impact opportunity to lead the evolution of our finance tech stack, ensuring our data and infrastructure empower the Wikimedia Foundation’s operations so that we can meet our vision of helping every human being freely share in the sum of all knowledge.

You are responsible for:

• Shaping, evolving, and championing the core finance systems strategy to improve accounting and finance operational workflows and promote automation.
• Developing and own a strategic 3-year finance system transformation roadmap that prioritizes initiatives based on business impact, feasibility, resource constraints, and evaluation criteria that measure the effectiveness of transformation initiatives against long-term Foundation goals.
• Driving end-to-end digital transformation of our workflows in collaboration with the business analysis, project management, IT Services teams, and subject matter experts.
• Leading cross-functional system transformation initiatives, serving as both strategist and hands-on project leader.
• Serving as the overall finance systems product owner, driving continuous improvement, proactively identifying inefficiencies, reducing manual work, and enhancing data accuracy and audit readiness.
• Proactively managing risks associated with ERP architecture and data integrity, ensuring that system evolutions do not disrupt business-critical financial activities or audit objectives.
• Driving collaborative decision-making and governance with senior leaders in IT, HR, Fundraising, and Security to execute system-related policies and internal controls, ensuring organization-wide compliance across global finance operations.
• Navigating complex, sensitive organizational shifts by influencing senior leadership and cross-functional stakeholders to adopt new technologies and process changes.
• Defining and owning adoption and success metrics for financial systems.
• Managing the budget and drive cost efficiency of our ERP systems.
• Acting as finance automation & AI lead for our financial workflows, identifying automation targets, improved analytics, and designing agentic workflows.
• Effectively leading a small ERP systems team of 2 direct reports who are responsible for managing multiple work streams and functional areas with dotted lines to other teams.  Ensuring the team meets goals, drives improvement, and develops professionally.

Skills and Experience:

Leadership and Collaboration

• 10+ years of progressive experience in finance transformation, ERP implementation, and systems improvement.
• Strong understanding of accounting and finance concepts; US GAAP principles; record-to-report, procure-to-pay, and other financial cycles.
• Ability to work effectively in a highly integrated working model, partnering deeply with other teams and subject matter experts to design solutions where boundaries overlap.
• Ability to lead workshops, including gathering and documenting business needs and use cases, and recommending envisioned processes.
• Experience delivering major transformation initiatives in waterfall and agile environments. 
• Proven track record in managing cross-functional systems teams. 
• Experience defining roadmaps, prioritizing backlogs, and delivering complex, multi-system changes.
• Able to communicate technical decisions in plain language to senior leadership and cross-functional audiences
• Skilled at working in a global, distributed, remote-friendly environment.

Technical and Architectural

• Direct experience designing and governing multi-tenant cloud enterprise architectures, including management of asynchronous data flows, API rates, and schema evolution between SaaS systems and data warehousing.
• Hands-on experience designing and implementing data pipelines to consolidate disparate data in end-to-end financial workflows.
• Deep understanding of finance processes and ERP systems (Sage Intacct, Coupa, Navan or similar).
• Understanding of non-profit data environments would be a plus.
• Experience defining integration strategy using knowledge of integration patterns and technologies (JSON/XML, REST/SOAP, webhooks), identity, and security controls.
• Knowledge of audit and compliance frameworks and the ability to map these to system configurations.
• Experience designing and implementing cloud data lake or data warehouse solutions in multi-tenant environments is a plus.

Qualities that are important to us:

• You enjoy collaborating with a range of stakeholders and value knowledge sharing. 
• You love solving problems and understand the connections between micro-decisions and macro systems. 
• You love using data and metrics to measure performance and to tell a story.
• You believe in the mission of the Foundation and are excited to refine tools, systems, ways of working to support that mission. 
• You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment.
• You thrive in a results-oriented culture that favors collaborative decision making.
• You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$136,760 to US$210,769 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

ABOUT THE JOB

We are seeking a dynamic and experienced Technical Sourcer to join our talent acquisition team. In this role, you will proactively identify, engage, and nurture top-tier technical talent to support our fast-paced, innovative environment. You will partner closely with fellow sourcers and recruiters to build pipelines for critical technical roles and help drive our company’s continued growth and success.

This role is open to 6 month contract.

WHAT YOU’LL DO

• Talent Identification: Utilize advanced sourcing techniques, market research, and social media platforms to uncover passive and active technical candidates.
• Candidate Engagement: Initiate and develop meaningful relationships with prospective talent through tailored messaging and personalized communication.
• Pipeline Development: Build and maintain robust candidate pipelines for various technical roles, ensuring a steady flow of high-quality candidates.
• Collaboration: Partner with hiring managers and recruiters to understand technical role requirements and align sourcing strategies with broader recruitment goals.
• Process Improvement: Analyze sourcing metrics and candidate data to refine and optimize sourcing strategies and workflows.

REQUIRED QUALIFICATIONS

• Experience: Minimum of 4 years in technical sourcing or recruiting, with a proven track record of hiring for technical roles.
• Technical Acumen: Understanding of modern technology stacks, hardware development processes, and technical skill sets.
• Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence candidates and stakeholders.
• Analytical Mindset: Proficient in using data-driven approaches to evaluate sourcing effectiveness and make informed decisions.
• Tool Proficiency: Familiarity with applicant tracking systems, LinkedIn Recruiter, Boolean search techniques, and other sourcing tools.
• Collaborative Spirit: Strong interpersonal skills, with the ability to work effectively in a team-oriented, fast-paced environment.

PREFERRED QUALIFICATIONS

• Startup, Tech, and Industry Expertise: Proven experience in startups, tech, or related fields such as AAV, UAS, AUV, Weapons, or similar programs.
• Tooling Experience: Expertise using Greenhouse, Gem, various AI tools, and LinkedIn Recruiter.
• Independent & Proactive: Highly self-sufficient with the ability to work autonomously and take initiative without requiring constant supervision.
• Resilient & Creative Problem Solver: Demonstrates flexibility in tackling challenges, quickly troubleshooting issues, and devising innovative solutions on the fly.
• Exceptional Communication: Communicates directly and succinctly, sharing information promptly to foster collaboration. Practices active listening and engages thoughtfully.
• Strong Sense of Ownership: Takes full accountability for their responsibilities and stays aligned with the business mission. Actively seeks opportunities to enhance company performance, even beyond their explicit role.
• Low Ego, High Curiosity: Values continuous learning over being right, embraces honest feedback, and views setbacks as opportunities for growth and improvement.

The Partnerships Team 

The Partnerships team at OpenZeppelin drives strategic relationships with the financial institutions, enterprise technology vendors, fintechs, professional services firms, and standards bodies that are shaping how blockchain security is adopted at scale. We build and activate the partner ecosystem through which OZ's security audits, advisory services, open-source smart contract libraries, and security operations tooling reach the institutions and developers who need them most. We operate cross-functionally with Sales, Solutions Development, Legal, Engineering, and Marketing to ensure partnerships are structured well, activated quickly, and deliver measurable commercial impact.

What you'll be doing

OpenZeppelin is expanding its partnerships function and looking for a commercially driven Senior Partnerships Representative to help source, develop, and close strategic partnerships across our target verticals. You will work directly alongside the Head of Partnerships, owning a pipeline of partner opportunities end-to-end - from first conversation through to signed agreement and initial activation. This is a role for someone with good commercial instincts and strong execution discipline who is ready to grow into a larger partnerships remit.

• Source and develop new partnership opportunities across crypto-native projects, fintechs, and institutions.
• Own and progress a pipeline of partner deals across all stages, from prospecting and qualification through to commercial negotiation and close.
• Build and maintain working relationships with business development, product, and technical counterparts at partner organisations.
• Develop a strong understanding of each partner's business model, strategic priorities, and how OZ's offering creates value for them and their clients.
• Help structure partnership frameworks - referral, co-sell, integration, and joint go-to-market - that align incentives and drive measurable commercial outcomes for both sides.
• Collaborate closely with internal teams - Sales, Solution Development, Legal, Engineering, Services, and Finance - to coordinate input, manage dependencies, and keep stakeholders aligned throughout the deal lifecycle.
• Work with Solution Development and Engineering to shape integration and technical partnership proposals.
• Support the Head of Partnerships on pipeline reporting, forecasting, and contributing to how the function evolves.
• Represent OpenZeppelin at industry events, working groups, and partner meetings.

You have

• 3+ years in partnerships, business development, or sales at a technology company, with experience contributing to multi-stakeholder commercial deals.
• Sound commercial judgement: you can qualify opportunities, identify where value sits, and prioritize your pipeline accordingly.
• Comfortable engaging a range of stakeholders at partner organizations - commercial, product, and technical - and adapting your approach to each.
• Excellent written and verbal communication; able to translate technical complexity into commercial narrative and vice versa.
• Self-directed and comfortable with ambiguity - this function is still being built and you will be expected to contribute to how it takes shape.
• Experience in blockchain, fintech, financial institutions, digital assets, or enterprise technology is a strong plus.

Nice to have

• Exposure to common partnership structures - referral, reseller, co-sell, integration - and a working understanding of how they are negotiated.
• Commercially aware. You understand what a good deal looks like from both sides of the table, and you think beyond the signature to the relationship that comes after.
• Relationship-first. You invest in the people behind the partnership, not just the process. Deals progress because people trust you.
• Curious across disciplines. You enjoy getting up to speed on security, infrastructure, and institutional workflows, and you hold your own with technical and commercial counterparts.
• Autonomous but collaborative. You drive your own pipeline without needing to be managed, but you operate as part of a team and bring others in at the right moments.
• Builder mentality. You are joining an early-stage function. You are energised by that, not unsettled by it.

Logistics:

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Call (30 mins)
• Hiring Manager Call (60 mins)
• Team Interview (30 mins)
• Leadership Interview (30 mins)
• Paid work test (up to 20 hours of paid work)
• Reference checks

About the role: 

We are seeking an exceptional Contract Senior Technical Recruiter to join our Talent Team. This role will report to the Director of Technical Recruiting. You’ll play a critical role in building high-performing teams and shaping Garner’s growth by hiring exceptional talent across departments such as Engineering, Data & Product. You will be working cross functionally with Hiring Managers, Interviewers and other leaders throughout the business to bring top talent into our organization as we scale at a rapid pace. This role is a 6 month contract.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work 

What you will do:

• Manage full cycle recruiting for multiple, complex searches and creating innovative sourcing strategies to attract top talent 
• Influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel
• Lead and scale sourcing capability to proactively build high-quality talent pipelines, leveraging diverse channels to accelerate the hiring of market-leading talent at Garner.
• Partner with key stakeholders to understand hiring needs, conduct intake meetings, and determine target profiles to set and drive sourcing strategies
• Maintain accurate and up-to-date documentation within our applicant tracking system (Greenhouse), enabling meaningful reporting and data integrity

The ideal candidate has:

• 5+ years of full-lifecycle technical recruiting experience 
• Experience hiring talent in a fast-paced environment, ideally in a startup or digital health company
• Demonstrated success building and owning sourcing pipelines while developing effective top-of-funnel strategies 
• Ability to translate recruiting data into actionable insights that influence stakeholders, improve decision-making, and accelerate hiring performance
• Strong relationship builder who brings a consultative recruiting mindset to engage both candidates and key stakeholders
• Preference for experience with BrightHire and Greenhouse 
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation Transparency:

The target hourly rate for this position is $55-70/hour. The individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. 

Overview of the Role

This is a pivotal year for Pelago. We're scaling fast, hiring across clinical, technical, and business functions simultaneously, and the talent decisions we make in the next 12 months will shape the company's trajectory. We need a recruiter who understands that: someone with the range to move across functions, the judgment to find the best of the best, and the drive to treat every role like it matters -- because it does.

This is a high-ownership, high-autonomy role. You'll carry 6-10 requisitions at a time across clinical, business, and technical functions, partner directly with hiring managers and senior leaders, and operate with the pace and discernment of someone who has done this before. No role is too senior, none too junior; you bring the same enthusiasm and rigor to every search.

This role was created to cover a planned leave and is structured as a 1099 contract engagement. 

In this role you will…

• Lead full-cycle recruiting across clinical, business, and technical roles — sourcing through close
• Partner with hiring managers to define what success actually looks like in a role, not just what's written on paper
• Run fast, focused processes that balance urgency with a high bar for talent
• Proactively source from clinical, technical, and non-traditional backgrounds — building pipelines ahead of need, not just in response to it
• Execute targeted outreach and talent mapping in competitive markets
• Act as a trusted advisor to hiring managers — offer honest market insights, clear feedback, and confident recommendations
• Navigate complex hiring scenarios — niche skill sets, senior searches, fast-moving timelines — with sound judgment and urgency
• Lead offer strategy and close candidates through complex negotiations, including counteroffers and stakeholder alignment
• Manage and maintain pipeline health and recruiting operations in Greenhouse — accurate, efficient, transparent
• Experiment with and operationalize AI-native recruiting tools — we expect fluency, not curiosity

The background we are looking for…

• 6+ years of experience in-house Recruiting, with demonstrated ownership of full-cycle recruiting in high-growth, startup, or founder-led environments, balancing speed, quality, and candidate experience
  • Clinical recruiting experience ideal; behavioral health a strong plus
  • Technical recruiting experience a plus
• Operates autonomously: you don't need hand-holding to get moving and you don't wait to be told what to do
• AI-native or AI-curious: you use tools to work smarter, drive better outcomes
• Thrives in lean, high-velocity environments where priorities shift and ownership is real

At this time, we are unable to offer visa sponsorship for this position. 

Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.

Location: Flexible / Global (with travel as required)

Employment type: Contract

Duration: 6 months

Reports To:  Manager, Talent Acquisition

Position Summary

The Talent Acquisition Partner (TAP) is responsible for sourcing, attracting, and seeing through hiring of top talent across a global portfolio of mining operations, including exploration, construction, and production. This role is integral in supporting business growth by delivering high-quality candidates for technical, operational, and corporate roles in diverse and often remote locations.

The ideal candidate brings strong experience in mining or heavy industry recruitment, a proactive sourcing mindset, and the ability to operate effectively in a fast-paced, international environment.

The TAP will continue building on and extending internal client relationships through high-touch relationship management, customer focus and responsiveness.  The TAP is a subject matter expert on the applicant tracking systems, candidate sourcing methodologies and recruitment process effectiveness.

Key Responsibilities

• Partner with hiring managers across multiple regions to understand workforce needs and develop effective recruitment strategies
• Manage full-cycle recruitment for a wide range of roles including mining engineers (underground/open pit), geologists and technical services professionals, operations, maintenance, and processing personnel, project and construction teams, and corporate and support functions
• Source candidates through a variety of channels including direct sourcing, industry networks, job boards, and job fairs
• Build and maintain a global talent pipeline for critical and hard-to-fill roles
• Facilitate recruitment intake meetings and set expectations for recruitment process
• Conduct candidate screenings, interviews, and assessments to evaluate technical and cultural fit
• Coordinate and support international hiring processes, including relocation, secondments and mobilization
• Ensure a positive candidate experience throughout the recruitment lifecycle
• Track and report on recruitment metrics, market trends, and talent availability
• Support employer branding initiatives to position the company as an employer of choice in the mining industry
• Ensure compliance with local labor laws and internal hiring policies across jurisdictions

Required Skills

• 5+ years of full-cycle recruitment experience, preferably within mining, natural resources, or heavy industry
• 5+ years of client facing experience interacting with Hiring Managers throughout the recruitment process
• 5+ years of experience developing and executing sourcing methodologies to include market mapping, recruitment strategies, AI tools and Boolean searches
• Demonstrated experience recruiting for technical and operational roles in remote or international locations
• Strong understanding of mining disciplines and organizational structures
• Experience working in a global or multi-site environment
• Proficiency with applicant tracking systems (e.g. Greenhouse) and sourcing tools (e.g. LinkedIn Recruiter)
• High school diploma

Preferred Skills

• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)

Skills & Competencies

• Strong stakeholder management and relationship-building skills
• Excellent communication and interpersonal abilities
• Proactive sourcing and headhunting capability
• High level of organization and ability to manage multiple priorities
• Cultural awareness and ability to work across diverse regions
• Problem-solving mindset with a focus on delivering results
• Ability to maintain confidentiality and professionalism

Additional Requirements

• Willingness to travel internationally to site locations and industry events as required
• Ability to work across multiple time zones

What We Offer

• Opportunity to work with a globally recognized mining organization
• Exposure to international projects and operations
• Competitive compensation for a 6-month contract period
• Career development and progression opportunities
• Dynamic and collaborative work environment

Senior Software Engineer, MediaWiki 

Summary

The Wikimedia Foundation is looking for a Senior Software Engineer to join the MediaWiki Platform team. MediaWiki is the open-source platform that powers Wikipedia and its sister projects - impacting hundreds of millions of Wikipedia users across the globe. 

The MediaWiki Platform team builds and maintains the core of MediaWiki as well as the  components responsible for authentication, notifications, and media management. The team’s mission is to provide a solid foundation for feature teams to build on. It focuses on performance, reliability and scalability, helping to ensure broad and equitable access to free knowledge.

This role offers a unique opportunity to combine technical depth with mission-driven impact. As a Senior Engineer, you will not only write robust code but also lead by example, prioritize high-impact work, support better decision-making through metrics and observability and foster a culture of accountability, transparency, and continuous improvement.

Important: We are a fully remote team. Your working hours will need to overlap with UTC-2 to UTC+3 time zones to accommodate members of your team around the world.

You will be responsible for:

• Designing, improving, and maintaining key parts of the MediaWiki stack;
• Driving technical quality and operational excellence by defining and reinforcing standards in testing, observability, and system reliability;
• Comfortably and autonomously creating proofs of concept, writing design documents, and breaking down complex projects into actionable tasks to support less experienced team members;
• Developing and improving shared capabilities (e.g., authentication, caching, rate limiting) that enable other teams to build efficiently and consistently;
• Championing key product metrics by focusing on measurable outcomes that guide our decisions and help us to evaluate success;
• Leading by example in code review, decision-making, and team culture - fostering transparency, empathy, and collaboration;
• Improving and automating processes for identifying, tracking, and resolving production issues;
• Collaborating with the Product team and the community to ensure technical solutions align with WMF strategy, feature teams and volunteer contributor needs;
• Coaching and mentoring teammates to support continuous growth and confidence in both technical and interpersonal skills.

Qualities we are looking for:

• Clear communicator: You explain complex ideas simply and foster shared understanding across engineering, product, and non-technical audiences;
• Outcome-oriented: You prioritize work that delivers value to users and aligns with organizational goals. You balance ideal solutions with the constraints of scale, legacy, and user expectations;
• Accountable: You own your work end-to-end and help establish a culture of responsibility and follow-through;
• Candid and respectful: You offer feedback directly, constructively, and with care - and invite the same in return. You support growth by challenging ideas, not people;
• Collaborative leadership: You inspire trust and progress through support, example, and thoughtful contributions.

Requirements:

• Commitment to the Foundation's Mission and Values;
• Extensive experience in backend software engineering;
• Familiarity with platform or infrastructure products that serve internal or external engineering teams;
• Experience with databases and event streams, including schema design, query optimization, and efficient data access patterns;
• Deep understanding of software architecture, testing methodologies, and system design;
• Strong experience in observability practices: setting up metrics, logging, monitoring, and alerting;
• Familiarity with incident response, root cause analysis, and follow-up processes;
• Experience working with CI/CD pipelines and automated test infrastructure.

Additionally, we’d love it if you have:

• Experience developing frameworks (designing for reuse, extensibility, stability, and backward compatibility);
• Proficiency in PHP and JavaScript; 
• Familiarity with identity management, including OAuth;
• Experience with Kubernetes ecosystem, including Envoy;
• Experience with Prometheus and Grafana;
• Experience defining and working with SLAs/SLOs or other production reliability frameworks;
• Prior experience with MediaWiki or Wikimedia projects;
• Contributions to open-source software;
• Experience working in a fully remote, distributed team.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$113,082  to US$175,725  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

The Financial Institutions Team

The Financial Institutions Team at OpenZeppelin drives the adoption of security solutions for financial institutions moving onchain. As tokenization and digital assets gain momentum, we partner with the world’s largest institutions with industry-leading security audits and battle-tested open-source smart contract libraries.

Our mission is to generate revenue through best-on-class security services while building innovative solutions for a rapidly evolving market. We operate cross-functionally with Pre-Sales, Partnerships, Ecosystem, Project Delivery, and Legal to ensure a seamless go-to-market strategy and flawless execution.

What you'll be doing

As our first dedicated Institutional Sales Lead for the APAC market, you will be instrumental in executing our go-to-market strategy - from outbound prospecting to deal closure - while laying the foundation for a scalable sales organization. Your responsibilities will include:

• Managing the full sales cycle with financial institutions, from lead generation and prospecting to contract negotiation and deal closure.
• Leading discovery conversations with key stakeholders - including C-suite executives and internal Solution Architects - to surface client needs and compellingly articulate OpenZeppelin's value proposition.
• Applying a consultative, solution-selling approach to diagnose complex institutional challenges and map them to tailored OpenZeppelin security offerings that demonstrate clear business value.
• Driving revenue growth in the region by consistently meeting and exceeding your sales targets.
• Identifying strategic partnerships in your region to generate qualified leads and accelerate deal velocity, then handing off to our Partnerships team at the right moment.
• Staying ahead of rapidly evolving market trends and competitive dynamics to proactively shape outreach and positioning.
• Representing OpenZeppelin at key APAC and global industry events, conferences, and trade shows to build relationships and uncover new business opportunities.
• Maintaining accurate pipeline forecasts, tracking performance metrics, and continuously refining your sales approach using data-driven insights.

You have

• 6+ years of experience in enterprise or institutional sales, with a proven track record of consistently exceeding revenue targets.
• Deep understanding of Web3, digital assets, and the tokenization landscape; hands-on experience in the crypto industry is a strong plus.
• Residency in the APAC time zones - Singapore/HK are preferred.
• Exceptional communication, negotiation, and relationship-building skills, with the gravitas to engage C-suite and senior decision-makers.
• A well-established network within the financial services or blockchain ecosystem, including founders, executives, and industry leaders.
• A data-driven mindset combined with the creativity and adaptability to thrive in a fast-moving, high-ambiguity environment.
• AI-native proficiency.
• Demonstrated success working in a remote-first, globally distributed team.
• Bachelor’s degree in business, finance, or a related field.
• Professional fluency in English and Mandarin (written and spoken).

Nice to have

• An existing network spanning TradFi asset managers, hedge funds, market makers, custodians, and financial intermediaries.
• Experience rapidly generating and testing new sales motions ("fail fast") and distilling learnings for both clients and internal stakeholders.
• Strong acumen in GTM engineering or AI-powered sales tooling.
• Technical background or familiarity with smart contract development, especially in Solidity.
• Fluency in Japanese, or Korean.

Logistics:

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Interview (30-45 minutes)
• Hiring Manager Interview (45 minutes)
• Team Interview (30 minutes)
• Leadership Interview (30 minutes)
• Paid work trial (lasting up to 10 days)
• Reference checks

Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance.

What this job can offer you

• This is an exciting time to join Remote as a People Partner. As an individual contributor, the People Partner provides proactive, strategic partnership to their assigned client group, in alignment with the function’s lead People Business Partner. You will own the resolution of complex employee relations and lead the design and implementation of global people programs. Your mission is to drive commercial impact, ensuring our people strategies move the needle on business performance and scale effectively through AI and automation.

What you bring

• People Partnering Experience: Experience in a People team, specifically in an Employee Relations or People Partner capacity, supporting a global organization.
• Proactive & Solution-Oriented: You don’t just propose solutions; you own the end-to-end execution of complex projects.
• Commercial Mindset: You speak the language of the business and ensure people strategies accelerate business performance.
• Stakeholder Management: Ability to coach and influence leaders through complex organizational changes
• Tech & AI Savvy: You are an early adopter. You’re excited to use AI tools and automation to remove manual friction from your workflow.
• Complex Problem Solving: Demonstrated discretion and expert judgment while navigating high-risk, sensitive, and confidential organizational challenges.
• Data-Driven Storyteller: You use data to diagnose organizational health, validate strategy, and provide high-level, evidence-based advice
• Values-Led Judgment: You possess high emotional intelligence and the discretion to handle sensitive situations with grace.
• Async Champion: You have exceptional writing skills and thrive in an environment that prizes clear, public-by-default documentation

Key Responsibilities 

• Strategic Advisory & Consultancy: Act as the primary advisor to leadership within your assigned departments; provide expert consultancy on organizational health, complex leadership transitions, and performance strategy to align functional goals with Remote’s commercial objectives.
• End-to-End Program Ownership: Lead the design and iteration of global people programs while providing strategic review for broader people team projects to ensure they are scalable and high-impact.
• Complex Problem Solving: Independently own and resolve high-complexity employee relations issues, while ensuring a positive, values-aligned experience.
• Optimize via AI & Automation: Lead the adoption of AI and automation tools across the People Partnering function to increase collective efficiency and remove friction
• Data-Driven Strategy: Analyze people data and trends to contribute to decisions on strategy and programs, translating data into long-term strategy and making recommendations to leadership
• Culture Carrier: Influence and iterate on our high-performance culture by translating feedback into actionable strategies, modeling a growth mindset during periods of ambiguity.
• Handbook Leadership: Act as an ambassador and contributor to Remote's Handbook, ensuring our processes remain transparent, automated, and a strategic asset
• 70-80% of time is dedicated to functional business units, while 20-30% of time is assigned to priority projects.

Practicals

• You'll report to: Director, People Partners
• Team: People - People Partners
• Location: For this position we welcome everyone to apply, but we will prioritize applications from Europe and the Americas.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

Hours & location

🌎 We hire almost anywhere in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.

Why this job is exciting 

As part of the Technical Success organization, Support Engineering  is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey. 

📅 Within one month you will…

• Learn about our product, our value propositions, our customers, our team, and our practices.
• Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
• Meet for an initial chat with the teammates you will work with most
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

📅 Within three months you will…

• Work with customers to troubleshoot and solve reported issues
• Contribute to improving our product and handbook documentation

📅 Within six months you will…

• Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
• Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

About you

You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

• Profound curiosity to figure out why something works the way it does / to learn more
• Working experience with Unix/Linux and/or Bash
• Working experience with Kubernetes containerized solutions
• Working experience with code hosts such as GitHub, GitLab and BitBucket
• Strong understanding of databases, especially SQL 
• Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
• Some experience using Large Language Models (LLMs) and AI tooling,  and how they work
• 2+ years experience in a similar role

Nice to have:

• Foundational knowledge of APIs and/or Git
• Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
• Experience writing code in Go or another language
• Basic knowledge of or experience with Perforce
• Basic understanding of AI tools and how developers use them

Level

📊 This job is an IC2. You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation.  As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.  

💰 The compensation for this role is $84,800 USD base.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30 min] Recruiter Screen 
• [45 min] Hiring Manager screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…

• [Async 1.5 hr] You complete a technical project and we share the results over email.
• [60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.  

🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…

• [30 min] Values interview
• [15 min] Leadership 
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Job Description

At FlowFuse, the Technical Product Manager (TPM) bridges product strategy and technical execution. They turn complex technical challenges into measurable product outcomes, ensuring engineering delivers solutions that meet customer needs and quality standards.

This role blends technical depth and product acumen. The TPM dives into architecture, weighs trade-offs, and uses data to guide decisions on debt, scalability, and performance.

The Technical Product Manager reports to the Director of Product and is primarily responsible for:

• Bridging strategy and execution: Translate product strategy into clear, measurable technical outcomes and objectives.
• Defining requirements: Partner with engineering to balance user needs, feasibility, and business impact.
• Delivering outcomes: Set success metrics/KPIs, measure progress, and connect decisions to results.

Core Tasks and Responsibilities:

• Own metrics: Define, track, and report adoption, performance, reliability, and business impact.
• Plan sprints and releases: Align roadmap, priorities, debt, and infrastructure with product strategy.
• Shape specs/architecture: Co-create technical specs and provide architectural input.
• Translate across teams: Bridge product, engineering, sales, and customer success.
• Prioritize with data: Use usage data, customer feedback, and capacity signals.
• Assess feasibility: Evaluate complexity, approaches, and technical risk.
• Advocate quality: Set and monitor quality, performance, and reliability targets.

What is the Technical Product Manager not responsible for?

• Writing production code or implementing features directly.
• Managing engineers or individual performance.
• Final technical architecture decisions (owned by CTO/engineering leadership).

90-Day Plan

We believe setting clear expectations enables new teammates to thrive. Here's what success looks like in your first 90 days at FlowFuse:

Days 0–30: Learn, Map, Build Trust

Theme: Context before control

Primary Objective: Build deep understanding of product, users, architecture, and team dynamics.

Product + Customer Immersion

• Review positioning and roadmap
• Understand core personas
• Join customer calls or review recordings

Technical Architecture Familiarity

• Walk through platform components
• Identify leverage vs fragility

Team Integration + Operating Rhythm

• Build relationships via 1:1s
• Observe planning, refinement, release

Backlog Current State Review

• Audit backlog structure and hygiene
• Identify quick wins

Success Signals by Day 30:

• Trusted relationships with engineering leads
• Clear product/customer value understanding
• Backlog structure understood

Deliverables:

• ✅ FlowFuse User + Value Map
• ✅ Architecture mental model + glossary
• ✅ "How FlowFuse Ships" overview
• ✅ Backlog health assessment

Days 31–60: Align, Clarify Priorities, Start Driving

Theme: From understanding → influence

Primary Objective: Shape execution via alignment, backlog clarity, and problem definition.

Define "What's Important Now" (WIN)

Partner with leadership and engineering to set top quarterly priorities in your swimlanes.

Establish Execution Cadence

• Weekly backlog refinement
• Sprint goal alignment and dependency surfacing

Improve Discovery → Delivery Flow

• Problem framing before solutioning
• Clear acceptance criteria and feedback loops

Lead Backlog Refinement

• Break initiatives into deliverable slices
• Ensure tickets are actionable

Success Signals by Day 60:

• TPM drives clarity, not just observing
• Engineering trusts prioritization inputs
• Backlog is execution-ready

Deliverables:

• ✅ WIN priorities + narrative
• ✅ Shared working agreement + operating rhythm
• ✅ Updated Epic/PRD template
• ✅ Engineering-ready epic(s) owned end-to-end

Days 61–90: Execute, Own Backlog, Drive Delivery

Theme: Shared ownership and momentum

Primary Objective: Own execution: prioritize, manage backlog, and ship with engineering.

Backlog Ownership with Engineering Leads

Co-own priority ordering, sprint readiness, and tradeoff decisions.

Roadmap Execution Visibility

• Sprint goal tracking
• Outcome-based roadmap updates

Ship Meaningful Customer Value

Drive at least one major platform or customer-facing improvement to release.

Institutionalize Collaboration

Solidify operating model and learning loops.

Success Signals by Day 90:

• TPM + engineering leads run backlog prioritization
• Sprint planning is outcome-driven
• Execution cadence is faster and clearer

Deliverables:

• ✅ Backlog actively managed weekly
• ✅ Now / Next / Later execution view
• ✅ Release + feedback capture
• ✅ FlowFuse Product Delivery Playbook v1

Goal: By day 90, the TPM has moved from learning → alignment → execution → shared backlog ownership, with clarity on WIN priorities and active backlog management.

Skills

• Technical depth: Understand architecture, APIs, databases, and SDLC; low-code/Node-RED is a plus.
• Outcome orientation: Define KPIs and use data to drive decisions and impact.
• Product/engineering fluency: Comfortable with user stories and technical implementation.
• Strategic to tactical: Convert strategy into deliverables and milestones.
• Analytical: Use qualitative and quantitative inputs for prioritization.
• Technical communication: Translate across technical and non-technical audiences.
• Collaborative problem solving: Partner with engineering to find pragmatic solutions.
• Trade-off judgment: Balance debt, features, performance, scalability, and business priorities.

Hiring Plan

1. Resume screening by hiring manager.
2. 20‑minute screening call with recruiter.
3. Director of Product interview (45m): product, technical fit, outcomes, communication.
4. CTO interview (45m): technical depth, collaboration, trade-offs.
5. Engineering Manager interview (30m): technical collaboration and requirements clarity.
6. Technical case study presentation with metrics and lessons learned.
7. Final interview (optional) with VP of Sales or stakeholder.
8. Offer.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Bill, VP of Operations at Customer.io. I'm looking for an Information Security Specialist to join our team.

As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company. Reporting to the VP of Operations, you'll work closely with IT, Compliance, and Platform Security to protect customer data, maintain our compliance posture, and help the company adopt AI tools thoughtfully and securely. This is a experienced individual contributor role — you'll be hands-on with tooling and policy, not managing a team.

We're a company that embraces AI — we use it in our product and want our team to use it to do their best work. We need someone who sees AI as an opportunity to enable, not just a risk to lock down. You'll help us build practical guardrails that let people move fast with AI while protecting customer data and staying compliant. If your instinct is to ban first and ask questions later, this isn't the right fit. If you get excited about figuring out how to say "yes, and here's how we do it safely" — keep reading.

What we value

• Pragmatic security — You focus on real risk reduction, not perfection, and avoid slowing the business down unnecessarily.
• Enablement over restriction — You default to “yes, if…” and help teams adopt tools like AI safely and confidently.
• Ownership and autonomy — You take responsibility for your domain and can operate independently in a fast-moving environment.
• Clarity and usability — You create policies and guidance that are simple, practical, and actually followed.
• Cross-functional partnership — You build trust and work effectively across IT, Engineering, Legal, and GTM teams.
• Curiosity and adaptability — You stay current on evolving threats, especially in AI and SaaS environments.
• Calm under pressure — You bring structure and clear thinking during incidents and audits.
• High standards, right-sized — You balance quality with speed and scale appropriately for a growing company.

What you’ll do

• AI Governance & Enablement — Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization. Assess data exposure risks, establish acceptable use guidelines, and help teams adopt AI confidently — not fearfully.
• Vulnerability Management — Own our vulnerability management program — scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
• Compliance — Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support. Ensure AI usage aligns with our regulatory and contractual obligations.
• Incident Response — Lead security incident response — investigate alerts, coordinate containment, document root causes, and drive improvements.
• Security Tooling — Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
• Vendor & Third-Party Risk — Conduct security reviews of third-party vendors, SaaS integrations, and AI services — evaluating data handling, model training policies, and privacy commitments.
• Policy & Standards — Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment — including clear, usable AI usage policies that people actually follow.
• Application Security Partnership — Partner with Platform Security and Engineering on application security topics — advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
• Security Awareness — Drive security awareness initiatives — phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
• Threat Intelligence — Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.

What we're looking for

• 7+ years of experience in information security, cybersecurity, or a related technical discipline.
• A pragmatic, enabling mindset toward AI — you understand the risks but you're not reflexively restrictive. You've thought critically about how organizations can use AI tools like LLMs, coding assistants, and automation responsibly.
• Hands-on experience with compliance frameworks (SOC 2, ISO 27001) — you've been through audits and know how to keep controls healthy.
• Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
• Experience with security tooling — EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
• Solid understanding of incident response processes and the ability to stay calm under pressure.
• Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
• Strong written communication skills — you can write a clear policy, a concise incident report, and a Slack message that people actually read.
• Self-starter mentality — you're comfortable working autonomously and prioritizing across competing demands.
• Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
• Experience in vendor risk assessment and third-party security reviews.
• Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,000 to $170,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute video call with Hiring Manager
• 3 x 30-minute video calls with Cross-Functional Partners (IT, Compliance, Platform Security)
• 45-minute Case & Case Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Why LeoLabs?

At LeoLabs, we’re building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 25,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions.

We’re not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations.

If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here.

We are seeking a Junior to Mid-level Recruiting Apprentice through the SkillBridge program. This role is designed for transitioning service members interested in gaining hands-on experience in recruiting and human resources.

This is a 6-month Skillbridge apprenticeship designed to provide hands-on experience and professional development during the transition from military to civilian careers.

This opportunity will support the Director of Recruiting and Talent Strategy and provide exposure to full-cycle recruiting within a fast-paced, global organization.

What You’ll Do

• Gain experience sourcing candidates through available online resources 
• Conduct initial phone screens and engage with prospective candidates
• Coordinate and manage a high volume of interviews across multiple time zones
• Support the full recruiting lifecycle from sourcing through offer stages
• Manage candidate activity in the applicant tracking system (Greenhouse), ensuring accurate data entry, compliance with recruiting processes, and accountability across all stages
• Provide basic analysis and insights to support recruiting efforts and process improvements

Why This Opportunity

• Build hands-on experience in recruiting and HR
• Gain exposure to recruiting within a global organization
• Learn industry tools, systems, and best practices
• Partner closely with recruiting leadership
• Develop foundational skills for a career in talent acquisition

Who You Are

• SkillBridge-eligible transitioning service member
• Background in administrative, personnel, HR, or other people-focused roles
• Strong communication and organizational skills
• Ability to manage multiple priorities and coordinate across time zones
• Detail-oriented with a proactive and problem-solving mindset
• Interest in recruiting, talent acquisition, or human resources

This apprenticeship is an opportunity to build foundational recruiting skills while contributing to a mission-driven, global organization.

Summary

Location: Remote (candidates must be based in or able to work within Eastern Time hours)

Contract length: 6 months 

We are looking for a Program Delivery Coordinator to join our Program Strategy & Delivery team, reporting to the Online Strategic Projects Lead in the Fundraising department. This is a coordination and execution-focused role that keeps our team's projects moving efficiently. We seek someone who will own the systems, documentation, and operational follow-through that make delivery reliable. You will be the connective tissue that holds information together on our team and in support of Fundraising, ensures nothing falls through the cracks, and makes it easy for others to do their best work. This role is a strong fit for someone who is highly organized, takes genuine pride in clean systems, and finds satisfaction in making complex work feel manageable. 

Team Context

The Program Strategy & Delivery team is a small, cross-functional team embedded within Online Fundraising. We serve as the connective layer between strategy and execution — keeping high-priority initiatives moving, improving coordination across teams, and ensuring that progress is visible and accountable. Our work spans project management, forecasting support, OKR reporting, and operational process design.

The Coordinator role is designed to assist with project management by owning the operational and administrative layer that supports good project management.

You are responsible for:

Keeping project infrastructure organized and current

• Maintain and update Asana boards so that project status, owners, and timelines are always accurate.
• Flag when tasks are overdue, owners are unclear, or dependencies are at risk.
• Identify opportunities to improve how we use Asana and propose changes.
• Organize and maintain shared documentation in Google Drive so information is easy to find.

Supporting meeting and communication logistics

• Schedule follow-up meetings and send calendar invites on behalf of the team.
• Take and distribute clear, actionable meeting notes.
• Send documents, trackers, and updates to stakeholders as directed.
• Manage routine team communications and follow-up reminders.

Owning recurring operational tasks

• Run established processes once they are set up and documented, including intake workflows, reporting cadences, and team templates.
• Maintain our library of project templates and ensure they stay current.
• Support OKR reporting logistics, including collecting updates and formatting for distribution.
• Assist with coordination across teams on assigned deliverables.

Contributing to a high-functioning team

• Bring a detail-oriented eye to everything you touch: catching errors, inconsistencies, and gaps before they become problems.
• Ask good questions when something is unclear rather than guessing.
• Look for ways to make recurring and process-related work more efficient over time.
• Support a team culture of clarity, accountability, and continuous improvement.

The right person is better than the right set of experiences. These are the traits we’ve identified that make great additions to our team so far.

Skills and Experience:

• 2–3 years of experience in a coordination, operations, or project support role.
• Background in non-profit or tech sectors; ideally with experience in fundraising.
• Strong organizational skills with genuine attention to detail.
• Comfort managing multiple moving pieces at once without losing track of any of them.
• Clear, professional written communication.
• Experience with project management or task-tracking tools (Asana, Jira, Monday, or similar)
• Proactive follow-through. 

Qualities that are important to us:

• Attention to detail
• Thorough communication
• Orientation toward action
• Data-driven adaptability
• Collaboration
• Team building
• Sound judgment
• Ability to operate independently
• Diplomacy

Additionally, we’d love it if you have:

• Experience working in an international organization that has a distributed workforce. 
• Experience working within a movement with strong culture and values.
• Experience working with online communities, particularly as part of the free culture movement.
• Fluency in languages other than English.
• Experience contributing to Wikipedia and the other Wikimedia projects.
• Global perspective, with significant experience living or working internationally.
• Experience supporting a team through a period of growth or change.
• Bonus for PMP Certification.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$35.59/hr  to US$ 54.45/hr with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

The position

You'll be joining a team of engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals.

This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences.

Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products.

Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our front-end. Gitlab is used as a version control tool, issue tracker and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day.

What this job can offer you

• Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world.
• Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth.
• A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies.
• Competitive salary, stock options, flexible paid time off, and a set of perks and benefits.
• A supportive and kind work environment where we would like you to challenge the dogmas and pursue innovation!
• Strong team of experienced engineers who will support and facilitate your professional growth.

What you bring

Must have (professional experience):

• Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable.
• Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration.
• Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality.
• Postgres (or similar).
• CI/CD (GitLab, Github, Jenkins or similar).

Nice to have

• Kubernetes
• Docker
• AWS
• Nextjs
• React/Vue/Angular

Key Responsibilities

• Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products.
• Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements.
• Maintain good understanding of the team’s domain, both from product and engineering sides.
• Provide feedback on code reviews.
• Contribute to the shared codebase.
• Debug and solve technical and business issues.
• Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc.
• Mentor and provide guidance to other engineers.
• Investigate, propose and participate in implementation of improvements to our platform.
• Implement interfaces with performance, accessibility, and API design in mind.
• Redesign how engineering work ships with autonomous agents as the default execution layer
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Practicals

• Reporting line: Engineering Team Leader
• Team: Engineering
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with our recruiter
2. Interview with an Engineering Leader
3. (async) Code exercise and review
4. Interview with members of the engineering team
5. Bar Raiser Interview
6. Executive Interview with VP of Engineering
7. Offer and Prior employment verification check

The Position

A Team Leader is responsible for all the work of a team and the spokesperson for everyone in it. They are expected to manage the team dynamics and always bring the best in everyone. A team leader is not expected to be the best in a team but rather help others become the best version there is and gear the team towards optimised execution.

Key Responsibilities

• Managing a small product team of 3-5 engineers (backend and frontend).
• 30% of the time spent doing management work. Outside of that actively participates in product development in the their team.
• Being involved in hiring processes for their own team and potentially help out their peers.
• In addition to being involved in hiring, also being responsible for the onboarding process of new engineers.
• By being the spokesperson for everyone in their team they are expected to manage the team dynamics and bring out the best in them.
• Giving continuous and constructive feedback on all the things.
• Helping the team to grow continuously as a group and is responsible for each direct report’s career.
• Providing guidance and coaching to the team.
• Redesign how engineering work ships with autonomous agents as the default execution layer.
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Requirements

• Managed an engineering team of at least 2 people.
• Extensive experience with Backend (Elixir/Phoenix or Ruby or functional programming).
• Commitment to promoting all of Remote's values within the team and the greater organisation.
• Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable.
• Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration.
• Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality.
• Solid communication skills.
• Solid knowledge of engineering and development principles and best practices.
• Proven organizational skills with attention to detail.
• Focused on efficient processes with a kind, people-first approach.
• Being able to inspire others and instill confidence.
• Good understand of team dynamics.
• Ambitious and intentional about diversity, equality and inclusion.

Practicals

• You'll report to: Engineering Manager
• Direct reports: 2-5 Engineers
• Team: Engineering
• Location: Anywhere in the world
• Start date: As soon as possible

Application process

Roughly 6 hours across 6 weeks

1. Interview with recruiter
2. Interview with Hiring Manager
3. (async) Code challenge + review
4. Interview with team members
5. Bar Raiser Interview
6. Executive Interview
7. Offer and Prior employment verification check (Read more at remote.com/employment-checks)

type posting

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan, or ordering takeout – MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500 run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments, and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

MariaDB Talent Community - General Application

Location

World Wide 

What’s in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking and empowerment and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide extremely competitive compensation packages, and provide a wide-ranging degree of flexibility and freedom, and more.

How to Apply

If you are interested in joining the MariaDB Talent Community, please submit your application along with your resume/CV via our ATS Greenhouse.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas, transfers, or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Summary

Wikimedia is looking for an experienced product manager (contract) for the Connection team in our Product department to cover for a parental leave. The Product department builds the wiki experiences that enable our communities to achieve our vision: a world in which every single human being can freely share in the sum of all knowledge. This is an opportunity to have a tremendous impact with one of the most beloved parts of the internet.

Wikipedia is one of the most popular media properties in the world, visited by over 1 billion people a month across over 300 different languages. All this knowledge is created and managed by more than 200,000 volunteer editors. The Connection team aims to provide contributors with moments of motivation, recognition, and connection to create a more meaningful contributor experience. Our main projects have been focused on building software to help event organizers and participants collaborate with each other and understand their collective impact. With this as our foundation, we are now ready to think more holistically about investing more in the moments that create meaning for our volunteers, motivating them to keep coming back.

As the product manager with the Connection team (contract), you will work with community members, researchers, engineers, and designers to deliver on the contributor strategy, with a focus on making the contributing experience more meaningful. This is a contract position to cover a parental leave (4 months with a potential to extend to 8 months). This role reports to the Group Product Manager, Contributors. Candidates must be available for critical meetings and synchronous work between 15:00 UTC and 18:00 UTC.

You are responsible for:

• Leading the product development process to define, develop, and deliver features to make the contributing experience more meaningful within the guardrails of our OKRs.
• With the help of the Group Product Manager discovering and defining new opportunities to set future KRs.
• Setting priorities for a cross-functional product team of a designer, engineering manager, software engineers, and community relations specialist.
• Collaborating with community ambassadors and volunteer community members around the world who participate in the Connection team's product development process.
• Collaborating with fellow product managers to stay aligned on higher-level strategic priorities.
• Coordinating and collaborating across other departments, such as Community Growth.
• Releasing and iterating intentionally to provide incremental value and validate hypotheses.
• Using quantitative and qualitative methods to evaluate impact.

Skills and Experience:

• 5+ years of experience as a Product Manager
• 3+ years of experience managing user-facing consumer web products
• Demonstrated success in launching new features
• Experience working with cross-functional teams
• Experience working in an agile or iterative software development environment
• Commitment to diversity, equity, and inclusion 
• Strong listening skills
• Ability to clearly communicate plans and results to stakeholders and collaborators
• Bachelor’s degree or equivalent in relevant work experience
• A desire to make meaningful contributions to knowledge equity, free culture, and open access

Qualities that are important to us:

• Experience with a two-sided platform or marketplace product
• Proficiency with data, reporting, analytics, or A/B testing
• Experience building features for mobile devices
• Experience building products that support positive user habits, engagement, or ongoing value creation over time
• Experience with fully remote, geographically distributed, and asynchronous teams
• Experience working with communities, volunteers, or open source projects
• Experience editing Wikipedia or contributing to other wiki projects
• Experience with users in emerging markets, such as the Middle East, Africa, South Asia, or Latin America
• Fluency in a language other than English

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated hourly rate range of this position for applicants based within the United States is US$52/hour to US$80/hour with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

The Community You Will Join:

Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.

The Difference You Will Make:

As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals. 

This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.

The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.

A Typical Day:

• Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.
• Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.
• Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits
• Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.
• Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.
• If you’re passionate about going deep into personalized user experiences, we want to hear from you!

Your Expertise:

• Causal inference expertise with marketplace experience
• Preferred domain experience in search, UX discovery, personalized evidence systems
• Advanced degree in Computer Science, Statistics, Econometrics or related field.
• 9+ years of industry experience with a PhD (or 12+ years with a Masters)
• Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.
• Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems.
• Proven ability to succeed in both collaborative and independent work environments
• Demonstrated willingness and track record of engagement with the technical community

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$75,473 to US$114,977with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

*Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay.  Our non-US employees are hired through a local third party Employer of Record (EOR). 

We periodically review this list to streamline to ensure alignment with our hiring requirements. 

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

Wikimedia envisions a world where the sum total of human knowledge is available to everyone.  The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world. Protecting the privacy of Wikimedia readers, contributors, and donors is a key element of our work as an organization.

Our Legal team counsels the Foundation as they create tools and features for Wikipedia, secure the websites, and collaborate with volunteer developers to design and build the future of the projects. We are looking for a junior to mid-career attorney with interest and experience in matters relating to product and privacy counseling to join our in-house legal department as Legal Counsel, reporting to the Associate General Counsel.

You are responsible for:

• Advising product, engineering and design teams on legal issues related to feature development, launches, experiments and ongoing platform operations.
• Supporting legal review of new products, product changes, and technical initiatives around the Wikimedia projects.
• Supporting the draft, review and maintenance of user-facing terms, disclosures, policies, FAQs and internal guidance.
• Counseling on product, privacy, data use, consumer protection, intellectual property, accessibility, online safety and related product issues.
• Partnering with cross-functional teams to identify legal risk early and develop practical, mission-aligned solutions.
• Monitoring and helping assess legal and regulatory developments that may affect Wikimedia’s projects globally.

Skills and Experience:

• J.D. from accredited U.S. law school or equivalent foreign degree, and admission to practice law in that jurisdiction.
• 2-5 years experience with legal review of technical products or online services.
• Excellent written and verbal communication skills and attention to detail, full fluency in written and spoken English.

Qualities that are important to us:

• Dedicated, hardworking, passionate, and able to complete projects independently.
• Ability to learn on the job, spot issues, think fast, and comfortably deal with complex and ambiguous issues with sound judgment.
• Comfortable in a highly collaborative, multicultural, transparent environment.
• Ability to assess and manage complex risks, and triage issues appropriately.
• Mission-driven with a public service orientation and high personal integrity.
• An understanding of, and commitment to, a free and open internet, to the open source and free culture movements, and to Wikimedia’s mission.

Additionally, we’d love it if you have:

• Experience with open source, free culture, free software, or online communities.
• A degree in computer science, engineering, or related experience, and have a good understanding of software engineering processes and issues.
• Experience with public policy, government relations or other policy-facing functions.
• Ability to speak other languages, experience living or working outside the United States, or past work on international legal issues are a major plus.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is $90,572  to $137,155 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

🌎 Remote 

About Akuity

With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps.

Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more.

The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises.

Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.

The Opportunity

We're looking for a Founding Recruiter to own talent acquisition at Akuity as we scale. This is a true individual contributor role where you'll be the person running the searches, building the processes, and setting the standard for how Akuity hires.

You'll partner directly with founders and hiring managers across Go-to-Market and Engineering to find and close exceptional talent in one of the most competitive hiring markets in tech. This isn't a role for someone who needs a playbook handed to them, you get to build it. If you're energized by ownership, ambiguity, and the chance to make a real impact at a fast-growing company, we'd love to meet you.

What You’ll Do

Own Full-Cycle Recruiting Across All Functions

• Lead end-to-end searches across Go-to-Market (Sales, Sales Engineering, CSM, Technical Marketing) and Engineering (DevOps, Platform, Infrastructure)
• Run structured intake meetings with hiring managers to define role requirements, sourcing strategy, and success criteria before any search begins
• Lead team kickoff meetings to align all interviewers on role context, ideal profile, interview structure, and individual focus areas
• Screen candidates against hiring manager criteria, evaluating on attributes and trajectory, not just job titles
• Deliver clear, actionable candidate summaries that help hiring managers make fast, confident decisions

Drive Sourcing & Pipeline Strategy 

• Build and execute outbound sourcing strategies using LinkedIn Recruiter, Juicebox, Boolean search, referral networks, and community channels
• Develop and maintain a strong referral pipeline by activating the Akuity team and open-source community networks
• Continuously calibrate sourcing strategy based on signal from screens and interviews; adjust quickly and over communicate with hiring team 

Build Process & Keep the Team Accountable

• Standardize the recruiting process across all searches: intake, team kickoff, calibration, and debrief
• Ensure every interviewer knows their assigned competencies and has suggested questions before meeting a candidate
• Establish interviewer best practices and scorecard standards across the company
• Hold regular calibration check-ins with hiring managers to refine the search

Own Candidate Experience & Recruiting Ops

• Ensure every candidate, regardless of outcome has a timely, respectful, and clear experience from first contact through close
• Own the operational layer: Greenhouse setup, interview stage configuration, communication templates, scheduling, and automations
• Manage offer processes including compensation conversations in partnership with leadership
• Elevate Akuity's employer brand within the DevOps, open-source, and cloud-native communities

What We Look For

Must Have

• 5+ years of full-cycle recruiting experience,including 2-3 years in-house at a technical startup (B2B SaaS, Series A-C preferred) 
• Proven full-cycle recruiting across GTM (Sales, Sales Engineering, CSM, Technical Marketing) and Engineering (DevOps, Platform, Infrastructure) 
• Demonstrated ability to operate as a team of one, scrappy, autonomous and high-agency 
• Strong outbound sourcing track record; evaluates candidates on attributes and potential, not just title history
• Experience with Greenhouse ATS, including process setup, stage configuration, automations and communication templates. 
• Strong understanding of how to recruit across DevOps, Kubernetes, CI/CD, Platform Engineering roles; familiarity with with the CNCF open-source landscape 
• Strong stakeholder management skills: can run intakes, lead team kickoffs, push back constructively, and overcommunicate with hiring team.  

Nice to Have

• Experience recruiting for open-source-rooted or developer-tools companies
• Familiarity with the Argo/Kargo ecosystem or CNCF community channels
• Experience building interviewer training programs or scorecard best practices

Why Akuity?

At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.

Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

💪🏽 What will you do?

We're a small but mighty team looking to build out the rest of our engineering org.

As a software engineer, you'll end up working on everything up and down the stack. You'll spend a lot of time talking to customers, figuring out what the product should be, and jamming with the rest of the team on building and iterating. We'll all be wearing many different hats, so you'll work on and learn a ton about areas adjacent to engineering — design, sales, legal, partnerships, and whatever else you're interested in.

And, most importantly, you'll be building this company with us. There's a lot to figure out. We want to work with folks who care deeply about the process of building the right company: from what operating values we should have, building out the rest of the team, decisions about how we should scale, and everything in between.

Our tech stack is Typescript, React and Next.js on the client, GraphQL API, Node.js + Express on the server, Postgres, and AWS.

⚡️ You'd be a great fit if you…

• Are an experienced engineer with experience leading large-scope projects.
• Previously worked in a fast-paced engineering environment. Ideally, you have experience building complex products or infrastructure end-to-end.
• Obsess over the details, whether it’s getting that user-facing flow or code abstraction just right. We take great pride in things that have a high level of craftsmanship, both inside and outside of work.
• Know when to “move fast and break things”, and when to slow down and think through all of the details to build something robust and scalable.
• Are intellectually curious and enjoy digging into the nuts-and-bolts of how things work.
• Debate without animosity or ego. We thrive on thinking from first principles, questioning assumptions, and always pushing to make things better.
• Care deeply not just about engineering, but about building the right product and company culture. As a founding team member, you’ll have a huge impact on the company’s story.

Cocoon is aware of fraudulent job offers circulating online from individuals impersonating our company. All legitimate openings are posted on Cocoon - Careers. We will never request payment, gift cards, or sensitive financial information at any stage of our hiring process. Official recruiter communications will only come from maddi@cocoon.com or no-reply@us.greenhouse-mail.io email addresses. 

💪🏽 What will you do?

You'll lead a team building and scaling our customer-facing leave platform — owning both the people and the technical side of that work. That means setting a high bar for engineering quality, making thoughtful architectural decisions, and actively developing the engineers through coaching, feedback, and clear expectations.

You'll work closely with Product, Design, Operations, and Legal to turn genuinely complex policy and compliance requirements into a leave experience that feels simple and reliable for employees and employers alike. A big part of the job is bringing clarity to hard problems — translating ambiguity into well-scoped work your team can execute with confidence.

As one of our early engineering leaders, you'll also have a real hand in shaping the company itself. How we operate, how we hire, how we scale — these aren't decisions that get handed down from above. We want someone who's energized by those questions and wants to help us get them right.

⚡️ You'd be a great fit if you…

• Have led or managed an engineering team working on customer facing product experiences 
• Are comfortable navigating ambiguity and bringing clarity to complex or evolving problems
• Have experience leading and shipping large initiatives with high business impact 
• Have experience making thoughtful technical tradeoffs, writing and reviewing code, and providing system-level guidance to engineering teams
• Are able to identify, hire, and retain strong engineering talent, including through performance management and coaching 
• Care deeply about both the business and your team, and provide candid, constructive feedback while mentoring others and fostering an inclusive environment
• Balance speed of execution while advocating for the right time to slow down to design robust, scalable systems
• Are committed to raising the bar for quality, reliability, and availability
• Debate without ego and enjoy thinking from first principles, questioning assumptions, and continuously improving how things are built
• Prioritize t engineering while building the right product and a strong company culture

🎁 Some benefits you can expect as a part of the Cocoon team:

• Competitive salary and equity
• Medical, Dental, and Vision insurance coverage
• Unlimited vacation and sick time
• Professional development budget
• Office setup and wellness stipends
• Company sponsored offsites & more!

Cocoon is aware of fraudulent job offers circulating online from individuals impersonating our company. All legitimate openings are posted on Cocoon - Careers. We will never request payment, gift cards, or sensitive financial information at any stage of our hiring process. Official recruiter communications will only come from maddi@cocoon.com or no-reply@us.greenhouse-mail.io email addresses. 

The Community You Will Join:

You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build innovative products for Airbnb guests and hosts. Your core team will consist of data scientists within the Guest & Host Data Science organization, who develop models, measurement frameworks, foundational data products, and intelligence to improve and shape Airbnb marketplace and product. 

The Difference You Will Make:

Under this general application, you will be considered for applications over several tracks.

• Pricing Data Science - Responsible for developing a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches.
• Guest and Host Product Data Science - Responsible for building optimized products, tools, and programs that empower our hosts to thrive on our platform and our guests to easily discover and book stays that match their needs. 
• Marketplace Data Science - Responsible for building data products, inference frameworks, and intelligence to enable the growth of our marketplace. 

As a data scientist on the team, you will directly impact the Airbnb user community and marketplace with the data products and insights you deliver. Your work may range from building models to understand the impact of supply and demand on marketplace outcomes, to applying causal inference methods to measure the impact of a new pricing guidance tool, to generating destination recommendations based on our understanding of guest travel preferences. 

A Typical Day: 

• Building strong relationships with cross-functional partners across Product, Design, Engineering, and Analytics to drive collaboration and innovation.
• Contribute directly to the development and launch of data-driven products and models, leveraging AI tools to enhance efficiency and impact.
• Writing software in Python, SQL, or R to model, simulate, and measure the impact of new features, applying advanced causal inference techniques where necessary.
• Analyzing structured or unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.
• Communicating learnings to leaders and stakeholders in a clear, compelling manner that drives informed data-driven decision making.

Your Expertise:

• 5+ years of experience with BS/masters degree, 2+ years of experience with PhD.
• Experience with experimentation, causal observational analysis, and machine learning techniques.
• Experience partnering with product, engineering, and design to enable data-driven model or product development.
• Ability to prototype, build, and scale derived data assets.
• Strong coding skills in SQL and either Python or R.
• Strong oral and written communication skills - an ability to communicate complex technical concepts to a non-technical audience.
• Work authorization (if applicable)
• Travel requirements (if applicable)

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. 

Summary

The Wikimedia Foundation is looking for an experienced mixed-method UX researcher (3-month contract) to extend our capabilities for doing qualitative and quantitative research to understand the experiences and needs of the humans who use and contribute to Wikipedia and the Wikimedia projects. As part of the Research group, the UX Research team leads UX research with the goal to improve user experiences and increase global usage.

Reporting to the Manager, UX Research and working directly with another researcher on the team who will assist in scoping project work and with research operations as needed, you will be responsible for leading the execution of high-quality research that results in actionable insights that inform decisions toward our organizational objectives. The work for this role is expected to be primarily quantitative but may also include some qualitative research projects or components. Examples of the sort of quantitative and mixed-methods UX research projects we’ve done recently are a survey-based experimental study of attribution signals (learn more) and a mixed-method study to understand Wikipedia readers’ use cases (learn more).

This is a contract position to cover a staff leave. This role is part-time, with an expected average of 30 hours per week.

Candidates must be available for critical meetings and synchronous work between 15:00 to 19:00 UTC. Availability to work outside of your local business hours may be needed at times during the data collection phase of studies or for occasional meetings with key stakeholders.

You are responsible for:

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

Skills and Experience:

• 5+ years of experience as a UX Researcher
• Expertise leading projects end-to-end using quantitative research methodologies, e.g. surveys, large-scale unmoderated testing, large-scale diary studies, quantitative UX benchmarking studies; expertise with statistical analysis, data visualization
• Experience with leading projects end-to-end using qualitative research methodologies, e.g. interviews, contextual inquiry, diary studies
• Outstanding written and verbal communication skills
• Experience leading research projects from start to finish (solo and in collaboration with others)
• Experience working collaboratively with product teams to translate insights into actionable recommendations

Qualities that are important to us:

• Strong time-management skills
• Self sufficiency and ability to resolve what blocks your work or escalate

Ability to organize and prioritize multiple priorities and deadlines and work collaboratively, as well as independently, to deliver results

Additionally, we’d love it if you have:

• Fluency in languages other than English
• Experience working with volunteer or open source communities and projects
• Experience editing Wikipedia or contributing to other wiki projects

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated hourly rate range of this position for applicants based within the United States is US$45/hour to US$55/hour with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for an experienced mixed-method UX researcher (3-month contract) to extend our capabilities for doing qualitative and quantitative research to understand the experiences and needs of the humans who use and contribute to Wikipedia and the Wikimedia projects. As part of the Research group, the UX Research team leads UX research with the goal to improve user experiences and increase global usage.

Reporting to the Manager, UX Research and working directly with another researcher on the team who will assist in scoping project work and with research operations as needed, you will be responsible for leading the execution of high-quality research that results in actionable insights that inform decisions toward our organizational objectives. The work for this role is expected to be primarily quantitative but may also include some qualitative research projects or components. Examples of the sort of quantitative and mixed-methods UX research projects we’ve done recently are a survey-based experimental study of attribution signals (learn more) and a mixed-method study to understand Wikipedia readers’ use cases (learn more).

This is a contract position to cover a staff leave. This role is part-time, with an expected average of 30 hours per week.

Candidates must be available for critical meetings and synchronous work between 15:00 to 19:00 UTC. Availability to work outside of your local business hours may be needed at times during the data collection phase of studies or for occasional meetings with key stakeholders.

You are responsible for:

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

Skills and Experience:

• 5+ years of experience as a UX Researcher
• Expertise leading projects end-to-end using quantitative research methodologies, e.g. surveys, large-scale unmoderated testing, large-scale diary studies, quantitative UX benchmarking studies; expertise with statistical analysis, data visualization
• Experience with leading projects end-to-end using qualitative research methodologies, e.g. interviews, contextual inquiry, diary studies
• Outstanding written and verbal communication skills
• Experience leading research projects from start to finish (solo and in collaboration with others)
• Experience working collaboratively with product teams to translate insights into actionable recommendations

Qualities that are important to us:

• Strong time-management skills
• Self sufficiency and ability to resolve what blocks your work or escalate

Ability to organize and prioritize multiple priorities and deadlines and work collaboratively, as well as independently, to deliver results

Additionally, we’d love it if you have:

• Fluency in languages other than English
• Experience working with volunteer or open source communities and projects
• Experience editing Wikipedia or contributing to other wiki projects

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated hourly rate range of this position for applicants based within the United States is US$45/hour to US$55/hour with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

What this job can offer you

Step into the exciting role of Onboarding and Mobility Operations Lead, a position that offers a dynamic blend of HR operational and technical responsibilities. In this role, you’ll actively contribute to improving the onboarding and mobility team’s performance within the EOR Operations vertical through strong HR operational understanding, systems-enabled delivery, and technology-enabled process improvement.

This role focuses on operational leadership, systems optimisation, and scalability across onboarding and mobility processes, while specialist immigration and relocation case ownership remains within the Mobility team. Your involvement will drive initiatives that strengthen HR operational excellence and continuous improvement across workflows, tools, and ways of working.

We are looking for an ideal candidate with a proven track record of effectively supporting global leadership teams across both large organisations and high-growth environments.

In your capacity as Onboarding and Mobility Operations Lead, you will work closely with your manager while supporting the global onboarding leadership group (managers and experts) as a primary point of contact for operational needs. This includes collaborating with onboarding and mobility stakeholders to design and execute strategies that foster innovation, improve efficiency, and enhance organisational effectiveness. You will also partner with cross-functional teams as required to deliver system, workflow, and automation improvements that support onboarding and mobility operations.

Join us as a genuine partner and lead, helping to shape, expand, and refine Remote’s onboarding and mobility operations and organisational culture as we continue to scale.

What you bring

• Demonstrated capability to operate independently within operations, delivering work that spans beyond individual tasks and contributes to team-level outcomes in a global environment.
• A manager of one who operates with strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently in a fast-moving environment.
• Strong operational expertise across a wide range of global countries and regions.
• An analytical mindset with excellent problem-solving abilities.
• Ability to adapt to a fast-paced, international environment while working autonomously and making a meaningful impact.
• Comfortable moving from “scout to scale”, taking initiatives from early exploration through to sustainable delivery.
• Strong capability and focus on SLAs, operational metrics, and performance outcomes.
• Demonstrated aptitude and appetite for innovating and optimising processes, including delivering automation and systems improvements.
• Strong, demonstrable technical expertise in HR and operations systems, with a technological mindset and hands-on exposure to workflow automation, system configuration, and integrations.
• Experience supporting cross-functional HR lifecycle operations (e.g. onboarding, mobility, transitions) in a global environment.
• Experience translating operational requirements into system or automation enhancements in partnership with Product, Engineering, or IT teams.
• Proven ability to manage and deliver projects assigned by a manager, from initiation through execution.
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively.
• A strong understanding of asynchronous work and a demonstrated history of working effectively in distributed teams.
• High level of proficiency in English, both written and spoken.

Key Responsibilities 

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision.
• Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably.
• Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement.
• Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users.
• Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
• Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements.
• Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
• Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction.
• Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
• Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

Practicals

• You'll report to: Senior Manager, Onboarding Operations
• Team: EOR Operations – Onboarding Operations
• Location: Global
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Hiring Manager
5. Interview with Director

What this job can offer you

Step into the exciting role of Onboarding and Mobility Operations Lead, a position that offers a dynamic blend of HR operational and technical responsibilities. In this role, you’ll actively contribute to improving the onboarding and mobility team’s performance within the EOR Operations vertical through strong HR operational understanding, systems-enabled delivery, and technology-enabled process improvement.

This role focuses on operational leadership, systems optimisation, and scalability across onboarding and mobility processes, while specialist immigration and relocation case ownership remains within the Mobility team. Your involvement will drive initiatives that strengthen HR operational excellence and continuous improvement across workflows, tools, and ways of working.

We are looking for an ideal candidate with a proven track record of effectively supporting global leadership teams across both large organisations and high-growth environments.

In your capacity as Onboarding and Mobility Operations Lead, you will work closely with your manager while supporting the global onboarding leadership group (managers and experts) as a primary point of contact for operational needs. This includes collaborating with onboarding and mobility stakeholders to design and execute strategies that foster innovation, improve efficiency, and enhance organisational effectiveness. You will also partner with cross-functional teams as required to deliver system, workflow, and automation improvements that support onboarding and mobility operations.

Join us as a genuine partner and lead, helping to shape, expand, and refine Remote’s onboarding and mobility operations and organisational culture as we continue to scale.

What you bring

• Demonstrated capability to operate independently within operations, delivering work that spans beyond individual tasks and contributes to team-level outcomes in a global environment.
• A manager of one who operates with strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently in a fast-moving environment.
• Strong operational expertise across a wide range of global countries and regions.
• An analytical mindset with excellent problem-solving abilities.
• Ability to adapt to a fast-paced, international environment while working autonomously and making a meaningful impact.
• Comfortable moving from “scout to scale”, taking initiatives from early exploration through to sustainable delivery.
• Strong capability and focus on SLAs, operational metrics, and performance outcomes.
• Demonstrated aptitude and appetite for innovating and optimising processes, including delivering automation and systems improvements.
• Strong, demonstrable technical expertise in HR and operations systems, with a technological mindset and hands-on exposure to workflow automation, system configuration, and integrations.
• Experience supporting cross-functional HR lifecycle operations (e.g. onboarding, mobility, transitions) in a global environment.
• Experience translating operational requirements into system or automation enhancements in partnership with Product, Engineering, or IT teams.
• Proven ability to manage and deliver projects assigned by a manager, from initiation through execution.
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively.
• A strong understanding of asynchronous work and a demonstrated history of working effectively in distributed teams.
• High level of proficiency in English, both written and spoken.

Key Responsibilities 

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision.
• Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably.
• Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement.
• Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users.
• Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
• Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements.
• Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
• Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction.
• Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
• Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

Practicals

• You'll report to: Senior Manager, Onboarding Operations
• Team: EOR Operations – Onboarding Operations
• Location: Global
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Hiring Manager
5. Interview with Director

The position

The Director of Global Payroll Customer Services will oversee the global payroll services team and lead the development and delivery of world-class support and customer service for both internal teams and external customers.

In close collaboration with the Payroll Operations, Compliance, Implementation, Legal, and Tax teams, the Director will ensure a seamless, end-to-end payroll services process, delivering high-quality, compliant, and efficient payroll services across all regions. The Director will also be responsible for defining and executing the overarching strategy for the services vertical, developing a scalable team to support business growth, and enhancing the service offerings to meet evolving client needs.

You will be reporting to the VP of Customer Experience

Requirements

• Proven leadership in managing and scaling service operations - ideally in payroll or HR - with a track record of implementing strategies that enhance customer experience. Experience in a global, remote-first organization is preferred.
• Strong analytical mindset with the ability to use data to drive decisions, manage complex escalations, and oversee high-priority projects simultaneously.
• A kind, proactive leader dedicated to the "dignity of work," fostering a high-performance collaborative culture while removing mundane tasks for your team.
• Though leader in using automation and integrations to reduce manual workload and drive efficiency.
• Proactive and innovative mindset, constantly seeking opportunities to enhance customer service operations.
• Fluent in English with exceptional interpersonal skills to influence stakeholders globally. You thrive in fast-paced, international settings.
• Knowledge of relevant software systems and tools used in customer service management.
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

• Define and execute the global strategic vision for the Payroll Client service experience, ensuring all service initiatives are aligned with broader company goals and scalable for rapid expansion.
• Design and lead a high-performance, 24/7 service model that consistently exceeds SLAs and critical KPIs - including CSAT, response, and resolution times - by optimizing resource allocation and delivery channels while ensuring continuous first-line support.
• Act as a thought leader within the organisation, driving innovation, transformation, and best-in-class service delivery across global payroll support services.
• Foster and maintain strong cross-functional collaboration with Payroll Operations, Compliance, Legal, Tax, Implementation, and internal stakeholders to ensure integrated, efficient service delivery and business alignment.
• Maximize operational efficiency by automating manual touchpoints and upskilling the team to handle more complex queries, minimizing Payroll Ops and cross-departmental dependencies.
• Partner with Product and Engineering to translate customer friction into product requirements, directly improving the in-product payroll experience and native self-help features.
• Lead and scale a global management team through proactive coaching and mentorship, focusing on developing future leaders and a culture of accountability.
• Manage complex customer escalations and perform deep-dive root cause analysis to implement structural preventative measures.
• Serve as a partner for Sales and Customer Experience, providing expert-level payroll collateral and participating in prospect meetings.

Practicals

• You'll report to: VP of Customer Experience
• Team: Customer Experience 
• Location: Anywhere in the world
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Interview with COO
5. Bar Raiser Interview
6. Prior employment verification check 

What this job can offer you

This is an exciting time to join Remote and make a personal difference in our GTM space as a Recruiter on a 6-month fixed-term contract. 

Join a team that is designing a better future through remote work. You can restore work-life balance in your own life, flourish professionally and personally, but also directly contribute to Remote’s work of democratising opportunities and distributing wealth across the globe through the hires you make.

What you bring

• Experience in full-cycle recruitment, at a tech start-up or fast-growing scale-up organisation
• Previous experience as a GTM recruiter hiring GTM profiles (e.g. Sales, Marketing, etc)
• Ability to work with large volume applications to improve and ensure high quality in alignment to the role and a diverse hiring pipeline
• Strong track record in high pace hiring environment, with focus on deliverables 
• Excited and passionate about an excellent candidate experience at all times
• Aligned to Remote's values and a keen interest in finding the best talent in the world, that matches these values
• Ambitious and intentional about diversity and inclusion, and more specifically to continuously hire in locations we have never hired before
• Experience in working and optimising a Talent Acquisition stack (Greenhouse, BrightHire, GoodTime etc), as well as adopting new tools / technologies
• Excellent spoken and written skills in English, to engage with a global talent pool.

Key Responsibilities 

• Work highly effectively to ensure Remote’s talent scaling needs are matched
• Work closely with the TA Leadership on support required to ensure the team is successful
• Directly responsible for creating a world-class hiring and candidate experience
• Continuously improve the timing between first Recruiter call and offer
• Track and analyse metrics and report on hiring progress to business leadership on a regular cadence
• Act as an advocate for remote working and values and ensure they are embodied throughout the candidate experience
• Continuously and proactively improve and initiate creative and scalable changes to our existing recruiting strategy
• Partner with Remote's Talent Sourcer to proactively build a hiring pipeline for hard-to-fill positions
• An aptitude for sharing best practices and becoming a subject-matter expert in the role.

Practicals

• You'll report to: Manager, Talent Acquisition
• Team: People Team
• Location: EMEA
• Start date: As soon as possible
  
  

Application process

Roughly 2-3 hours across 3 weeks

1. Interview with future manager
2. Interview with team members x 2
3. Interview with department director
4. Bar Raiser interview
5. Prior employment verification check 

#LI-DNP

Senior Product Manager, Mobile Apps (6-month contract)

Summary

Wikimedia is looking for an experienced product manager (6-month contract) for the Mobile Apps team in our Product department. The Product department builds the wiki experiences that enable our communities to achieve our vision: a world in which every single human being can freely share in the sum of all knowledge. This is an opportunity to have a tremendous impact on one of the most beloved parts of the internet.

Wikipedia is one of the most popular media properties in the world, visited by over 1 billion people a month across over 300 different languages. All this knowledge is created and managed by more than 200,000 volunteer editors. The Wikipedia mobile apps are a fast and fun way to read Wikipedia. The Wikipedia apps for Android and iOS are ad-free and available in more than 300 languages. They are the best place to be a fan of Wikipedia and to learn.

As a product manager with the Mobile Apps team (contract), you will work with engineers, designers, community members, other product managers, and our volunteer community to deliver on the reader strategy, with a focus on improving the experience of our most committed app users. This is a contract position to cover a parental leave (6 months). 

Candidates must be available for critical meetings and synchronous work between 14:00-19:00 UTC.  This role will report to the Lead Product Manager, Mobile Apps.  

You are responsible for:

• Leading the product development process to refine, develop, and deliver features that deepen app retention, support the Active→Contributor funnel, and sustain app donors, within the guardrails of our OKRs and strategic direction. 
• Collaborating with fellow apps product managers to stay aligned on higher-level strategic priorities, identify, and execute the direction of the apps team
• Work with the other apps product managers to discover and define new opportunities to set future KRs
• Producing and updating community facing documentation
• Setting priorities for a cross-functional product team of a designer, engineering manager, software engineers, QA engineer, data analyst, and community relations specialist.
• Experimenting, releasing, and iterating intentionally to provide incremental value rapidly and validate hypotheses.
• Using quantitative and qualitative methods to evaluate impact.

Skills and experience:

• 5+ years of experience as a Product Manager
• 3+ years of experience managing user-facing products in a mobile first environment, working on Android or iOS applications
• Demonstrated success in launching new features in large-scale consumer apps
• Experience working with cross-functional teams
• Success making decisions in fast-changing and ambiguous situations
• Experience working in an agile or iterative software development environment
• Commitment to diversity, equity, and inclusion
• Strong listening skills
• Ability to clearly communicate plans and results to stakeholders and collaborators verbally and in written form
• Bachelor’s degree or equivalent in relevant work experience
• A desire to make meaningful contributions to knowledge equity, free culture, and open access

Additionally, we’d love it if you had:

• Experience with a two-sided platform or marketplace product
• Experience with personalization features
• Proficiency with data, reporting, analytics, or A/B testing
• Experience building products that support positive user habits, engagement, or ongoing value creation over time
• Experience with fully remote, geographically distributed, and asynchronous teams
• Experience working with communities, volunteers, or open source projects
• Experience editing Wikipedia or contributing to other wiki projects
• Experience with users in emerging markets, such as the Middle East, Africa, South Asia, or Latin America
• Fluency in a language other than English

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated hourly rate range of this position for applicants based within the United States is US$52/hour to US$80/hour with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

The Opportunity:

Grafana Lab’s Order to Cash team is hiring for a Collections Manager to optimise the end-to-end collections process. The role will have significant business impact driving timely cash receipts, minimizing bad debt, and supporting strong customer relationships. This role partners closely with Sales, Finance, and Legal while owning the full accounts receivable aging and leading collections strategy.

This position is ideal for a systems-minded operator who works smarter to free up time and focus on the work that matters most, has a passion for automation, and is eager to scale collections processes in a growing SaaS environment. 

This is an individual contributor (IC) role reporting directly to the Sr. Manager, Financial Operations.

What You’ll Be Doing:

• Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation
• Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end
• Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profiles
• Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flow
• Resolve billing disputes by coordinating with Billing, Sales, and other internal teams
• Lead and resolve complex collections escalations, applying sound judgment and risk mitigation principles
• Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvals
• Spearhead continuous improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business
• Build systems and workflows that reduce manual effort and enable efficient, repeatable collections operations
• Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency
• Support month-end and quarter-end close activities related to accounts receivable 
• Own Collections Cash forecasting and working closely with Finance & Strategy team to align company cash targets 
• Collaboration and mentorship with junior team members across Order to Cash.
  Reduced past-due AR and improved DSO
• Scalable, well-documented, and automated collections practices

What Makes You a Great Fit:

• 5+ years of experience in B2B collections, accounts receivable, or Order-to-Cash roles
• Strong understanding of AR processes, billing systems, and dispute management
• Experience supporting SaaS businesses, including consumption or usage-based pricing models
  
• Experience managing collections for cloud marketplaces (AWS, GCP, Azure) strongly preferred
• Proven ability to manage complex customer relationships and sensitive financial conversations
• Analytical, risk-aware mindset with experience using data to prioritize work and influence outcomes
• Strong systems mindset with a passion for automation and scalable process design
• Comfortable working cross-functionally in a fast-paced, scaling environment
• Excellent written and verbal communication skills
• Experience with ERP and AR systems (e.g., NetSuite) preferred
• Experience enhancing ticketing systems (Zendesk preferred) 
• Experience with Salesforce 

What You’ll Bring to the Role:

• Advanced collections and negotiation skills
• Strong judgment and decision-making skills
• Ability to influence
• Company- and cash-first mindset
• Customer-centric mindset balanced with financial rigor
• High attention to detail and strong ownership mentality
• Continuous improvement orientation
• Mentorship mindset, with a willingness to coach and share best practices
• Strong partnerships with internal stakeholders

Compensation & Rewards:

In the United States, the Base compensation range for this role is $88,000 - $106,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Exodus is looking for a Staff Software Engineer to lead our Solana integration efforts and take wallet support to the next level. In this role, you’ll own everything from wallet integration to fine-tuning smart contracts, ensuring a fast, seamless, and reliable experience for our customers. The ideal candidate is deeply immersed in the Solana ecosystem and knows the chain inside and out. You’lll be responsible for optimizing our existing Solana implementation and building the features that will define the next generation of Solana experiences for Exodus customers.

What You Will Do

• Contribute meaningful code for Solana features across the Exodus products.
• Identify areas for Solana integration improvements.
• Improve smart contract development for new products.
• Take ownership of all Solana integrations and fixes.

Who You Are

• Expert level proficiency in JavaScript, with experience building modern, performant applications.
• Deep expertise with the Solana blockchain, including Solana’s architecture and account model.
• Proven experience developing Solana wallet integrations.
• Hands-on experience building fullstack Solana Web3 applications, from smart contracts to frontend dApps.
• Proficiency in writing, testing, and deploying Solana smart contracts.
• Understanding of various NFT and Token Standards.

A Plus

• Contributions to open-source projects, especially within the Solana ecosystem.
• Proven experience shipping production level React Native mobile applications.
• Experience developing financial or DeFi applications.

About Exodus

Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015, and have been a distributed team since then. Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030. 

What We Offer

• Freedom to work wherever you want, whenever you want.
• Building the future. Cryptocurrencies lay the foundation to the internet of value, the next major wave in application technology and personal finance.
• Collaborative and feedback-driven culture.
• Opportunity to grow. 
• Fair pay, no matter where you live, along with a competitive benefits package.
• 100% pay in Bitcoin with a buffer to account for price changes and exchange fees. 
• All the tools you need to do the job. 

Benefits

Health: Most of our health insurance plans are covered 100% for you and covered 50% for your dependents. We’ll also cover dental insurance. If you are outside of the United States, we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents.

PTO: 30 days of paid time off per year on top of a flexible schedule where you can work wherever and whenever. If you’re part-time with us, you’ll still receive 15 days of paid time off.

Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that.

Parental Leave: 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver.

Tax Help: Getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of.

Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to make sure all of our employees know they are our priority and give back for their hard work often.

Our Hiring Process

To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional.

Our hiring process consists of several different stages. 

Recruiter Interview: If we like your initial application, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you a bit more and will focus on explaining the culture of the company. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now, and how it fits into your overall career plan to make sure this is the right place for you.

Live Coding Interview: Not every role consists of a live coding assessment, but if yours does, it will be directly related to the job you apply for.

Interview with your future manager: This is to make sure that you are a fit for the role you are applying to and to explore your career history. In this interview, we’ll learn more about the hard and soft skills you possess to help determine if you’d be a good fit for us.

Interview(s) with your future colleagues: We call these focus interviews, and they are a time for you to learn more about your role from someone you will closely collaborate with. It’s also a time for us to see how we align in terms of competencies and expected outcomes of the role.

Summary

Wikimedia envisions a world where the sum total of human knowledge is available to everyone.  The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world. Protecting the privacy of Wikimedia readers, contributors, and donors is a key element of our work as an organization.

Our Legal team counsels the Foundation as they create tools and features for Wikipedia, secure the websites, and collaborate with volunteer developers to design and build the future of the projects. We are looking for Senior Legal Counsel to support the Fundraising, Product and Engineering teams in a product counsel capacity, with a special focus on marketing and product development needs across departments. 

Description

As the Senior Legal Counsel, you will be responsible for providing holistic in-house legal guidance to the Fundraising, Product, and Engineering teams, ensuring the Foundation can innovate while protecting the privacy of its global community. In this role, you will navigate evolving regulations in marketing and AI, advise on the development of the Wikimedia technical platform, and help build a global legal ecosystem where free knowledge can thrive.

This role reports to the Associate General Counsel and will focus on Wikimedia’s current and future legal work as it relates to marketing and fundraising engagement, and disintermediation.

You are responsible for:

• Analyzing current and forthcoming regulations related to marketing, customization, and other fundraising initiatives to support Advancement, Product and Technology teams on marketing and mobile app development
• Collaborating with the Foundation's lawyers and public policy professionals to address the impact of Generative AI and create a global legal ecosystem in which free knowledge can thrive with minimal disintermediation
• Identifying and executing opportunities to advance the Wikimedia mission within a complex, shifting technological and legal landscape
• Supporting the Product and Engineering teams in developing a data governance model that allows for novel features while maintaining high privacy standards, for example in the space of reader engagement

Skills and Experience:

• J.D. from accredited U.S. law school or equivalent foreign degree preferably paired with significant U.S. legal experience
• Experience with product, privacy, marketing and other internet law issues, advising a user-facing digital technology or internet company (e.g., as in-house counsel), preferably with global reach
• 5-7 years experience with legal review of go-to-market, fundraising, technical products or online services
• Significant experience working with engineering colleagues as a counselor and advisor to achieve organizational goals
• Excellent written and verbal communication skills and attention to detail, full fluency in written and spoken English

Qualities that are important to us:

• A deep commitment to a free and open internet, open-source movement, and the Wikimedia mission
• Comfortable working in a highly transparent, multicultural, and collaborative environment
• A fast learner with the sound judgment needed to handle complex projects independently in a fast-paced setting
• High personal integrity with a strong public service orientation

Additionally, we’d love it if you have:

• Experience with marketing, fundraising and campaign customization, and online communities.
• A degree or work experience in marketing, campaign management, computer science, engineering, or related experience, and have a good understanding of fundraising, marketing and software engineering processes and issues.
• Ability to speak other languages, experience living or working outside the United States, or past work on international legal issues

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is $109,920 to $167,448 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

LEAD RECURRING GIVING SPECIALIST (FUNDRAISING)

The Wikimedia Foundation is the non-profit organization that operates Wikipedia – one of the most popular websites in the world, serving nearly half a billion users every month. It is the only non-profit in the top 50 websites, supported by a community of millions of individual donors around the world.

The Wikimedia Foundation is expanding its team and seeking an experienced fundraiser to own and grow our recurring giving program. This role is responsible for driving retention, upgrade, reactivation, and long-term value of monthly and annual donors, and for contributing to sustainer acquisition strategy in close coordination with the dedicated team.

The successful candidate will bring a creative, data-driven mindset and a strong test-and-learn approach to accelerate growth and deepen supporter engagement across email, direct mail, SMS, on-platform messaging, and self-service donation tools.

Responsibilities:

Program Strategy & Growth

• Own and grow the recurring giving program, leading initiatives to expand the sustainer base, improve donor retention, reduce attrition, and drive long-term value of monthly and annual donors. 
• Develop upgrade and cross-sell strategies to increase donor lifetime value (LTV), including structured ask strings based on LTV, giving history, and engagement behaviour.
• Contribute to sustainer acquisition strategy guided by the dedicated team. 

Donor Journey & Lifecycle Management

• Design and optimise tailored donor journeys to deliver an optimal donor experience across onboarding, retention, upgrade, reactivation, and win-back.
• Lead and continuously improve dunning processes, including payment retries, recovery strategies, lapse prevention, and reactivation campaigns.
• Oversee and optimize self-management donation tools
• Continually refine supporter touchpoints ensuring all recurring giving communications are donor-focused and aligned across channels.
• Oversee campaign implementation end-to-end, conducting complex data selections and segmentation, ensuring strong execution

Campaign Management, Reporting & Budgeting

• Monitor KPIs, produce reports and adjust tactics to meet revenue and targets related to acquisition (in partnership with the dedicated team), retention, attrition, recovery, upgrade, and lifetime value.
• Contribute to the development and management of the acquisition and recurring giving budget. Support forecasting and performance re-projections.
• Partner with the data team to ensure analysis supports strategic decision-making.
• Collaborate in donor research initiatives (e.g., user testing, surveys, focus groups) to inform program improvements.

Cross-Team Collaboration

• Support the Audience Strategy team in initiatives beyond recurring giving aiming to enhance donor upgrade opportunities and increase donor lifetime value (LTV).  
• Work closely with colleagues across Fundraising to ensure activities are coordinated, strategic, and supporter-centric.

Requirements:

• Experience managing and analysing sustainer giving programs. 
• Proficiency in donor retention, upgrade strategies, recurring donation management, and techniques for growing donor lifetime value.
• In depth knowledge of supporters, the market and the charity sector to predict future trends, across global fundraising markets
• Experience launching, managing, and testing fundraising campaigns and dunning processes across multiple channels, as well as integrated direct response marketing principles.
• Experience working with detailed audience segmentation, data analysis, and managing complex donor journeys across multiple audience segments.
• Comfortable working with donor KPI metrics and utilizing them to drive strategic decisions.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and departments.
• A proactive and results-oriented approach, with a commitment to continuous improvement and learning. 

This role offers an exciting opportunity to contribute to the growth and success of the fundraising department at Wikimedia Foundation by driving audience development initiatives and optimizing direct response fundraising efforts. If you are passionate about fundraising, data-driven decision-making, and making a positive impact, we encourage you to apply.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$114,758 to US$177,097  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

If you’re interested in joining the Druva family but don't see a position posted that aligns with what you're looking for, please join our talent community. Submit your resume below, and a recruiter will review and reach out when we have an opportunity arise that matches your skillset & interests.

Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today’s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit druva.com and follow us on LinkedIn, X and Facebook.

Hone is looking for a Senior Recruiter to join our People Ops team. In this role, you will report to the Director of People Ops and own full-cycle recruiting primarily for our Marketing team, with additional responsibility across Customer Service, Operations, and Finance functions. You'll be a strategic partner to functional leaders across the business - building pipelines, delivering a best-in-class candidate experience, and helping Hone attract and close exceptional non-technical talent in a competitive market. This is a high-impact role where you'll be both a builder and an executor - shaping how we hire across multiple functions as we scale.

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

• Own full-cycle recruiting for roles across Marketing (including Brand, Content, Conversion, and Performance/Growth Marketing), Customer Service, Operations, and Finance — from kickoff through offer acceptance
• Partner closely with functional hiring managers to deeply understand team needs, role requirements, and hiring bar across a diverse set of disciplines
• Develop and execute proactive sourcing strategies to build strong pipelines of active and passive candidates across multiple channels (LinkedIn, job boards, professional networks, referrals, and beyond)
• Drive a structured, consistent interview process that reflects Hone's values and sets candidates and hiring managers up for success
• Negotiate and extend offers in partnership with hiring managers and People Ops, working cross-functionally with legal and compensation stakeholders as needed
• Maintain clean, accurate data in Greenhouse - use it to track pipeline health, identify bottlenecks, and report on recruiting metrics
• Contribute to employer branding and candidate experience initiatives that help Hone stand out in the market
• Help build and refine our recruiting infrastructure as we scale - including process documentation, interview training, and intake frameworks

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

• At least 5 years of full-cycle recruiting experience, with a strong track record closing candidates across marketing, customer service, operations, or finance functions
• At least 3 years of in-house recruiting specifically for digital marketing roles, especially around Brand Marketing, Conversion, and Growth Marketing
• Experience recruiting in healthtech, digital health, or telemedicine preferred
• Proven ability to source and engage passive candidates through creative, multi-channel approaches
• Experience managing a dynamic, shifting req load in a fast-paced, high-growth environment
• Proficiency with Greenhouse ATS and modern sourcing tools (LinkedIn Recruiter or similar)
• Strong instincts for candidate quality and culture fit - you ask great questions and assess beyond the resume
• Excellent communication and stakeholder management skills
• Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality
• Comfortable in a fast-paced, frequently changing environment (experience directly working in a high-growth or startup org is preferred)
• Creative problem-solving skills with a results-driven mindset
• Can quickly learn new technology systems and communication tools
• Ability to work autonomously and collaboratively

Compensation Range

$90,000 - $110,000

MEDIA PARTNERSHIPS LEAD

Location: Remote, Preferred that the candidate be based between UTC−05:00 and UTC -08:00 

Summary

The Wikimedia Foundation (WMF) seeks an experienced, collaborative Media Partnerships Lead to increase visibility and credibility for one of the world's most beloved brands: Wikipedia. Reporting to the Director of Brand the successful candidate will join the Wikimedia Foundation Brand Studio, an in-house brand and creative service group within the Communications Department. They will work closely with colleagues in social media, PR, executive communications, and Commercial Partnerships (Enterprise). 

Guided by organizational goals, the Wikimedia mission, and changes in the competitive market, the Media Partnerships Lead will develop partnerships and connections that increase brand visibility and understanding of Wikipedia. Key audiences include mission-aligned organizations, media companies and social media platforms. They will network with these groups to ensure our brand positioning and social publishing impact, while identifying opportunities for collaboration in relation to brand awareness. This will involve entering the role with strong connections across the media and technology ecosystem and establishing and nurturing relationships with media companies, mission aligned organizations, journalists, networks of brand publishers, and social media platforms. Please note this is not an entry level position. Candidates must have existing relationships, as well as extensive experience in partnership development across fast changing media landscapes.

You are responsible for:

Brand & Media partnerships   

• You will help us build relationships within the media and publishing industries, cultivating champions of our work.
• You will find additional opportunities/platforms for us to share our key messages at scale within the media and among mission-aligned organizations.
• Aligned with our communications strategy, you will co-develop speaking opportunities and events with media companies and mission-aligned organizations (e.g. panels, discussions, thought leadership) to help boost the reach of our brand visibility and key messages.

Social Media Partnerships   

• You will establish and maintain relationships with Social Media platform representatives in order to ensure Wikipedia branded publishing achieves the highest possible impact. 
• You will work in tandem with the Wikimedia Foundation’s Social Media team to support their short and long term goals. 

Off-platform Brand Visibility  

• You will drive brand positioning and visibility goals in close collaboration with the Brand Studio’s Global Brand Manager and Brand Strategists. 
• You will collaborate with staff from the Product + Technology Department and Global Advocacy team to support reader and content reuse goals.

Experience and skills that are important to us:

• Media Partnerships: Minimum 8 years of relevant experience, with a strong understanding of core brand strategy frameworks (research, data analysis, brief writing, brand positioning). Proven ability to broker global partnerships across audiences.
• Community Experience: Experience working with brands that have community stakeholders, where decision-making is diffused across many parties and volunteers hold important roles in brand positioning and articulation. 
• Global Experience: Experience working on global socio-technical platforms and brands in international markets. You've partnered with diverse vendors and engaged international audiences.
• Collaborative: You thrive in collaborative environments, working effectively in group project scenarios and teams with shared decision-making. You have a proven record of working well across a wide range of disciplines from PR to Product, Design to Donor Relations. You are comfortable operating in a complex, consensus-driven environment. 
• Connections: You have a good range of connections with partners who can help uplift our potential for mission aligned partnerships.
• Inspiring: Ready to educate and inform WMF staff, Wikipedia Volunteers and partners about media partnerships development.
• Outcome-oriented: You are mindful of the top-level goals and can develop and adapt plans to meet them. As a self-organized lead, you will own the activities to create outcomes. 

Qualities that are important to us:

• A deep love for Wikipedia and the role it can play in our world today and into the future
• Empathetic, human and compassionate 
• Attention to detail, good work ethic, high standards and high performing 
• Excellent organisational and time management skills
• Sound judgement with proven ability to make objective, data-based decisions
• Self directed and motivated to learn and upskill with manager support 
• Good communication and persuasion skills

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$114,758 to US$177,097 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Senior Site Reliability Engineer to support and develop the platform serving the world’s favorite encyclopedia, Wikipedia, to millions of people around the globe. Wikimedia’s Site Reliability Engineering (SRE) team is principally responsible for ensuring our global top-10 website and its underlying infrastructure are healthy and developing further in support of Wikimedia’s mission: to help everyone share in the sum of all knowledge.

The SRE team at Wikimedia is a globally distributed and diverse team of engineers with a drive to explore, experiment, and embrace new technologies. We work in the open by publishing all of our documentation, code, and configuration as open source, and all our production systems are powered by open source software. We invite you to go through our documentation and code -- no login required.

If you find what we do interesting, if you are up to the challenge of improving the reliability and delivery of one of the Internet’s top websites, and you enjoy the idea of working in a remote-first role, we may just be the right place for you.

You are responsible for:

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public-facing infrastructure (deployment, maintenance, configuration, troubleshooting)
• Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
• Leading continuous improvement by automating the installation, configuration, and maintenance of services on our platform
• Work closely with product teams, helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale
• Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis, and follow-up on system outages or alerts across Wikimedia’s production infrastructure.
• Collaborating with a global, cross-functional team in an asynchronous communication environment
• Mentoring peers in your areas of technical and operational strength
• Ability and willingness to travel 1-2 times a year for in-person events and team meetings

Most importantly, share our values and work in accordance with them

Skills and Experience:

• 6+ years of experience in an SRE/Operations/DevOps role as part of a team
• Experience with shell and any scripting languages used in an SRE context (Python, Go, Bash, Ruby; we primarily use Python) and configuration management tools (Puppet, Ansible; we use Puppet)
• Experience with distributed caching systems, including their underlying algorithms and how to optimize their performance
• A thorough, protocol-level understanding of TCP/IP, HTTP, TLS, and DNS
• Experience with package management on Linux systems (we use Debian)
• Strong Linux system-level troubleshooting skills
• History of automating tasks and processes, identifying process gaps, and finding automation opportunities
• Strong English language skills (verbal and written) and ability to work independently, as an effective part of a globally distributed team working across multiple time zones
• Experience leading and participating in incident response and post-incident review rituals, with the goal of conducting root cause analysis and implementing preventive measures.  

Additionally, we’d love it if you have:

• Experience with high-performance HTTP(S) caching-proxy software, such as HAProxy, Varnish (Vinyl), Apache Traffic Server, Envoy, or Nginx
• Experience with Linux kernel tuning for high-traffic loads
• Experience with the use, maintenance, and configuration of monitoring, metrics, and logging infrastructure (Prometheus, Grafana, etc.)
• Developing/contributing to Free and Open Source software, or being part of an open-source community (share your favourite pull requests!)
• Experience with LAMP stack technologies (PHP/HHVM, memcached/Redis) -- MediaWiki experience is a definite plus
• Experience with defining cross-team SLOs and their implementation

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$ 113,082  to US$ 175,725  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland, and the United Kingdom. Our non-US employees are hired through a local third-party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline and ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
• Empathy towards and commitment to work with the Wikimedia affiliates and volunteer communities.
• Discretion and competence in handling sensitive or confidential data.
• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
• Empathy towards and commitment to work with the Wikimedia affiliates and volunteer communities.
• Discretion and competence in handling sensitive or confidential data.
• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
• Empathy towards and commitment to work with the Wikimedia affiliates and volunteer communities.
• Discretion and competence in handling sensitive or confidential data.
• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams

Empathy towards and commitment to work with the Wikimedia affiliates and volunteer communities.Discretion and competence in handling sensitive or confidential data.

• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
• Empathy towards and commitment to work with the Wikimedia affiliates and volunteer communities.
• Discretion and competence in handling sensitive or confidential data.
• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
• Empathy towards and commitment to work with the Wikimedia affiliates and volunteer communities.
• Discretion and competence in handling sensitive or confidential data.
• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Summary

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Timely delivery of accurate quantitative data and insights to inform strategy, guide product decisions, and assess the impact of product development work – balancing the need to operate in a fast-changing environment with appropriate rigor.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.