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Technical Customer Success Manager
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
What You'll Do:
- Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
- Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives.
- Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
- Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
- Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
- Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
- Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization.
- Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
- Maintain current functional and technical knowledge of the Armis platform and future products.
- Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
- Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
- Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
- Validate customer deployment and configuration align with business use cases.
- Validate that use cases are appropriately captured and delivered in a timely manner
- Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
- Providing technical subject matter expertise where applicable aligned to the expected proficiency
- Collaborating with Engineering, Product, Support and Sales teams to drive account success
What We Expect
- Fluent in English and German (spoken and written)
- Possess exceptional verbal, written, social, presentation, and interpersonal skills.
- 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering, professional services or client management functions, ideally in Customer Success.
- 3+ years experience in network engineering, architecture, support, or network design capacity
- 2+ years experience working in Security/Healthcare/automotive/Retail/OT
- Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
- Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.
A plus:
- Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
- 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
- 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
- 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- Experience implementing a security program within enterprise organization
- Familiarity with various Healthcare/IOT devices and manufacturers
- B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
- Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
- Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
- Networking (LAN/WAN, Routing/Switching protocols, Network Security)
- Ability to travel regionally as needed (up to 20-25% per quarter)
- Additional European languages
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Ready to apply?
Apply to Armis Security
Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.
Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.
Team
As an Enterprise IT Services Engineer you will join an international team of IT professionals that supports the growth and internal IT operations of Raisin globally. The main task of the team is to manage and configure the applications and services that support the internal IT operations and the company’s goals, compliance, security and growth in a sustainable way.
The team manages core IT services, such as Google Workspace, Jamf, InTune, Automox, Okta, Meraki, Palo Alto Prisma etc. and enables the IT operations on that aspect to our employees world wide.
Your Responsibilities
- IT Services operations
- Configuration and administration of the enterprise IT services and applications.
- Structured change management for any change requests.
- Integration between the enterprise IT services and other applications/services in the organization.
- Secure IT operations
- Secure and fast IT offboardings
- Devices are managed, controlled, updated and secure
- Support InfoSec requests and implementations
- Support other functions by means of integrations and automations
- Integrate services used by different teams to ease access and information sharing
- Automate internal team processes through scripts
- Leverage AI to optimise / automate
- Proactively improve shared enterprise IT services to support other teams' needs.
- Productive enterprise IT operations
- Improve employees’ on/off-boarding and support processes
- Automate IT processes through integrations and scripts
Your Profile
- 3-6 Year experience in IT administration in SaaS or hybrid environments
- Good knowledge in configuration and change management of multiple applications
- Deep experience with:
- Programming, eg. Python, PowerShell, Bash, Google Apps Script
- Computer networks, network administration and network installation (experience with Meraki and/or Palo Alto Prisma is a big plus)
- IT SaaS services like Jamf, InTune, AzureAD, Google Workspace, Okta
- AWS, IaC, Terraform, GitLab
- Excellent communication skills.
- Previous work experience in a rapid growing Enterprise B2B SaaS environment is a plus
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Strong creative and analytical thinking
- Bachelor’s degree (or equivalent) in information technology or computer science
Join our mission, join our team – and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
As part of our team, you will benefit from:
- Employee Development Budget of €2,000 and four full training days per year.
- Flexible working hours, home office and 30 vacation days.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- You are moving from another country or city to join us? We may support your relocation.
Raisin Applicant Privacy Policy
We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Ready to apply?
Apply to Raisin