Your mission as a Working Student Workplace Management

We’re looking for a proactive and enthusiastic Working Student Workplace Management (m/f/d) to help shape an exceptional office experience across our locations and grow your expertise in People Operations. This hybrid role offers the opportunity to support our team’s day-to-day workplace needs while dedicating part of your time to learning and contributing to broader People Operations tasks, such as handling employee queries and assisting with remote work.

This role offers the perfect blend of workplace management and hands-on experience in people-focused operations, making a real impact on our team’s daily experience and growth.

This is a part-time role (15h - 20h/week) that requires being physically present in our WeWork office space in Hamburg.

What you’ll be doing

• Oversee the daily operations of our Hamburg office, ensuring a comfortable, well-maintained, and efficient workspace for all team members
• Provide logistical and operational support for team members working in any of our global hubs (through WeWork) by assigning and managing accesses globally
• Support and co-drive People Operations by addressing employee queries and remote work requests to ensure a smooth and reliable employee experience
• Support administratively other teams (e.g. Finance, Legal) by handling company paperwork, including processing signatures, drafting letters, and managing essential documents to support our teams
• Ensure all offices meet local health and safety standards, implementing necessary updates and training as required
• Support the coordination of onsite team events, meetings, and visits by arranging space, catering, and materials as needed

You will thrive in this role if

• You are currently enrolled as a student in Business Administration, Hospitality/Facilities Management, Human Resources Management or similar. 
• You have strong attention to detail and the ability to juggle multiple tasks
• You are highly fluent both in German and in English, with excellent communication skills, both written and verbal
• You’re highly organised, pragmatic, and empathetic, with a proactive mindset and a passion for creating meaningful employee experiences
• You take ownership and are not afraid to roll up your sleeves, always eager to help out a team member and proactively keep stakeholders informed
• You are based in Hamburg and willing to be in the office approximately 80% of your working hours
• You like handling paperwork :)
• First experience in office management/coordination, or People Operations is a plus!

What’s in it for you?

• All the hardware you need and your own MacBook
• You'll get a Deutschland ticket to get you to and from the office space
• Subsidised Urban Sports Club membership

Additional role details

• This role will report directly to our Team Lead Talent Acquisition & People Operations

Our interview process

• Screening Call with two People Team members
• Interview with the Hiring Manager (and Team Lead)
• Team Interview in person
• Offer

Your mission as a Workplace Manager (Part-time)

We’re looking for a proactive and enthusiastic Workplace Manager (m/f/d) to help shape an exceptional office experience across our locations and grow your expertise in People Operations. This hybrid role offers the opportunity to support our team’s day-to-day workplace needs while dedicating part of your time to learning and contributing to broader People Operations tasks, such as handling employee queries and assisting with remote work.

This role offers the perfect blend of workplace management and hands-on experience in people-focused operations, making a real impact on our team’s daily experience and growth.

This is a part-time role (20h - 25h/week) that requires being physically present in our WeWork office space in Hamburg.

What you’ll be doing

• Oversee the daily operations of our Hamburg office, ensuring a comfortable, well-maintained, and efficient workspace for all team members
• Provide logistical and operational support for team members working in any of our global hubs (through WeWork) by assigning and managing accesses globally
• Support and co-drive People Operations by addressing employee queries and remote work requests to ensure a smooth and reliable employee experience
• Support administratively other teams (e.g. Finance, Legal) by handling company paperwork, including processing signatures, drafting letters, and managing essential documents to support our teams
• Ensure all offices meet local health and safety standards, implementing necessary updates and training as required
• Support the coordination of onsite team events, meetings, and visits by arranging space, catering, and materials as needed

You will thrive in this role if

• You have a degree in Business Administration, Hospitality/Facilities Management, Human Resources Management or similar - or bring some experience in workplace management, office coordination and/or People
• You have strong attention to detail and the ability to juggle multiple tasks
• You are highly fluent both in German and in English, with excellent communication skills, both written and verbal
• You’re highly organised, pragmatic, and empathetic, with a proactive mindset and a passion for creating meaningful employee experiences
• You take ownership and are not afraid to roll up your sleeves, always eager to help out a team member and proactively keep stakeholders informed
• You are based in Hamburg and willing to be in the office approximately 80% of your working hours
• You like handling paperwork :)
• Ideally, you have had exposure to working in/with a remote/hybrid organisation
• Ideally, you have previously worked in a People Operations Team

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• All the hardware you need and your own MacBook
• You'll get a Deutschland ticket to get you to and from the office space
• Subsidised Urban Sports Club membership

Additional role details

• This role will report directly to our Team Lead Talent Acquisition & People Operations

Our interview process

• Screening Call with a Senior People Operations Partner
• Interview with the Hiring Manager (and Team Lead)
• Reference Calls
• Executive Interview with C-Level
• Offer

Your mission as an Account Manager 

Here at Appinio we are looking for a highly driven and passionate Account Manager (m/f/d) to join our team. You will act as a trusted advisor to our customers regarding the importance and potential of market research, innovation, and consumer centricity.

In this role, you will be responsible for building and managing relationships with companies and consultancies within a specific industry sector. You will showcase the potential of Appinio's capabilities and develop a mutually beneficial commercial framework with stakeholders.

What you’ll be doing

• Take commercial ownership of a diverse portfolio of small and medium sized accounts, ensuring consistent growth and retention
• Proactively build a high-quality outbound pipeline, identifying and approaching new prospects within your target market
• Drive renewals, reactivations, and upsells across your account base, leveraging automation, data, and scaled communication tactics
• Analyse account performance, pipeline health, and funnel metrics to guide your strategy and improve conversion
• Collaborate closely with Marketing, Customer Success, and Research Team to deliver a best-in-class customer experience
• Maintain organised, data-backed account management processes — ensuring visibility, prioritisation, and accountability in all activities

You will thrive in this role if

• You have 3+ years of experience in B2B sales, ideally within the Market Research industry, and understand how to translate insights into value
• You’re a hungry, proactive hunter who enjoys taking ownership of your pipeline and driving results
• You have a consultative, empathetic mindset, skilled at understanding client needs and building meaningful relationships
• You’re organised, analytical, and data-driven, using structure and insights to guide decisions and improve performance
• You’re naturally curious, coachable, and eager to learn, always looking to grow your commercial skills
• You thrive in a collaborative, international environment, contributing to shared goals and an open feedback culture
• You are fluent in both German and English (written and spoken)
• You are based in Germany, ideally Hamburg

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location.
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This role will report directly to our Account Management Team Lead

Our interview process

• Screening Call 
• Hiring Manager Interview 
• Case Interview 
• Reference Check 
• Executive Interview 
• Offer 

Your mission as a Senior Customer Success Manager

As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and drives the strategic client relationships. As we continue to grow, we are seeking a talented Senior Customer Success Manager (m/f/d) to join our team and lead the success of our most strategic accounts.

As a Senior Customer Success Manager, you will own and elevate a portfolio of clients and act as a strategic, trusted advisor, helping them to effectively use customer insights to achieve their business goals and drive significant ROI. You will support clients to fully understand and utilize our product, and drive their growth by providing strategic consultancy. As the long-term satisfaction of our customers is pivotal for our success, in this role it is also crucial to proactively gather feedback and collaborate cross-functionally to continuously improve our product and services and shape our go-to-market strategy.

What you’ll be doing

• Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level relationships through ongoing support and regular check-ins (e.g. QBRs)
• Understand customer’s complex business challenges and help them resolve those by means of systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those challenges and drive organisational change
• Prepare and conduct high-impact client workshops and trainings virtually and on-site to educate customers on modern market research and empower them to leverage the potential of insights
• Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio and mitigating potential churn risks
• Identify significant growth opportunities and work with the Sales organisation to raise awareness for the value of customer insights across the client’s organisation
• Continuously gather customer feedback and be the authoritative voice of the customer internally in cross-functional collaboration with other departments (Product, Research, Marketing, and Sales)
• Coach and actively guide our more junior Customer Success Managers and contribute to team development and best practices

You will thrive in this role if

• You have a degree in psychology, business administration, market research or similar fields (or equivalent professional experience)
• You have a minimum of 3-5 years of proven, successful experience in supporting and consulting B2B customers - ideally in SaaS, marketing research agencies, management consulting or advertising/communication with a focus on large or strategic accounts
• You have experience in dynamic, interactive environments and ideally a track record of thriving in a fast-paced scale-up
• You have a commercial mindset
• Ideally you have a background in Market Research or deep experience with data/insights-driven solutions
• You are driven and want to be a key part of taking Appinio to new heights and revolutionizing an entire industry (basically, you consider your job to have a purpose beyond paying the bills)
• You have native German skills and are fluent in English
• You bring along a hands-on mentality, pragmatism and proactivity and can independently navigate complex client situations
• You consider yourself an active listener, who communicates purposefully and confidently and can present complex data with clarity and executive presence
• You are a team player, want to become part of an awesome team and want to have a lot of fun at work!

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This is a fully remote position open to candidates based in Germany, the UK, Portugal, the Netherlands, and Spain