Role Summary:

The End User Services Engineer will play a critical role in carrying out the effective and efficient everyday technology operations for WPP Enterprise Technology. This role involves providing essential Level 1 and 2 IT support to WPP employees and agencies, managing IT service desk issues, and collaborating on infrastructure and management projects. The Specialist is a trusted, hands-on resource critical for enabling stakeholders to collaborate, create, and thrive within a transforming technology environment, operating 100% on-site.

Key Responsibilities:

• Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, adhering to predefined structures and standards.
• Provide dedicated on-site support for designated WPP agency locations, with potential travel to additional locations, and remote support across the wider region as needed.
• Ensure the delivery and support of IT deskside operations and all standard technology services, including meeting room AV.
• Develop excellent relationships with business users, fostering a customer-centered culture, empowering end-users, and educating them on Enterprise Technology services.
• Accurately log all IT engagements into a ticketing system for demand and performance reporting.
• Manage employee onboarding and offboarding processes, including user account administration and asset management.
• Perform Level 1 and 2 incident and problem management, including diagnosis, liaison with internal/external resources, and ticket lifecycle management.
• Ensure security procedures are followed and monitor third parties during service engagements.
• Escalate issues to Infrastructure and/or Management teams as required.
• Manage and support simple user and office relocations.
• Possess an understanding of unique line-of-business technologies.
• Compile, document, and maintain the Service Desk knowledge base and standard operating procedures.
• Oversee the deployment of hardware and software to end-users, along with installation/removal and break/fix/warranty replacement of IT equipment.
• Manage IT asset procurement, inventory, and lifecycle.
• Collaborate with all IT functions within the Enterprise Technology operating model to fulfill business needs, promote global standards, and execute localized support priorities.
• Manage escalations and work with third-party suppliers to ensure operational services meet business requirements.
• Perform basic device troubleshooting, cable management, and provide console access for higher-level teams for incident resolution or scheduled changes.
• Conduct/account for infrastructure testing pre/post deployment of changes and liaise with local application owners for additional testing.
• Facilitate and support the refresh of local infrastructure (network and server).
• Support the review of local licensing demand for software assets.
• Be available for out-of-hours support when necessary.

Role Requirements:

• Education: Bachelor’s degree in computer science, Information Technology, Information Systems, or Computer Engineering.
• Experience: 3 – 5 years in an IT help desk / desk side support role.

Skills:

• Strong cross-platform experience with Windows and Mac operating systems.
• Working knowledge of Audio/Visual (AV) technology.
• Excellent problem-solving skills.
• Strong empathy and effective communication with end-users.
• Ability to build excellent relationships based on trust and mutual respect.
• Excellent written and verbal communication skills.
• Effective time management and prioritization skills.
• Ability to maintain a professional demeanor under stress while remaining friendly and approachable.
• Proactive and "can-do" attitude.

Company Overview:

The Ogilvy Africa Network is the largest agency network on the continent, serving over 40 countries with a team of 900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa works with a prestigious portfolio of clients, including AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PwC, Total Energies, UNICEF, Unilever, and WWF, among others.

Ogilvy Africa's unique operating model, One Ogilvy, allows for seamless omnichannel experiences for clients' consumers. The agency leverages data, content, and technology to create impactful campaigns and strives to be the best-practice agency model for developing and emerging markets. With a history of winning top regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards, Loeries, and WARC, Ogilvy Africa is a leading force in the industry. Ogilvy is a global network of WPP and was recently named the #1 creative network in the world by WARC (2023). Ogilvy believes in diversity as a competitive advantage and is committed to a fair and inclusive hiring process.

Ogilvy Beliefs:

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it's constantly upgraded. The same is true for people.
• We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the holy trinity of Data-Content-Tech.
• Diversity is a competitive advantage: New profiles, new skills, and new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skill set we need. It's the only way to scale at speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams succeed, individuals fail.
• Fail often, fail fast: We see the intrapreneur in all our people and encourage a culture of pilots. Test, succeed, and scale; or fail fast, learn from the failure, and start something new.

Jumia Global is the cross-border arm of Jumia, serving as the primary link between our international vendors (primarily in China) and our local consumers. We are seeking a high-energy, detail-oriented professional in Ghana to serve as the critical bridge between our Commercial, Operations, and Logistics teams.

In this role, you will be the "boots on the ground" ensuring that international inventory moves seamlessly from inbound to the customer’s doorstep.

What you will be doing:

1. Inbound & Import Monitoring

• Capacity Management: Book delivery pre-alerts based on real-time Warehouse capacity to ensure a smooth flow of goods.

• Precision Tracking: Strive for a 100% Accuracy Rate (matching quantity received vs. quantity inbounded).

• Process Efficiency: Drive the speed and quality of Inbound processes, specifically focusing on Quality Control (QC) and processing turnaround times.

2. Resolution of Inbound Issues

• Discrepancy Management: Formally record all inbound issues (e.g., excess quantities, incorrect content) in the appropriate trackers.

• Hands-on Fixes: Independently resolve operational hurdles that don’t require external intervention, such as creating new Consignment Orders (COs) or updating product imagery.

• Stakeholder Collaboration: Act as the liaison with Key Account Managers (KAMs) to resolve complex seller-related issues.

3. Stock & Inventory Control

• Technical Adjustments: Perform stock operations based on Inventory and QC reports, including re-inbounding items under correct references.

• Compliance: Proactively identify and remove counterfeit or prohibited items from stock to protect our marketplace integrity.

• Stock Movement: Manage the exit and transfer of aging stock in preparation for Return to Vendor (RTV).

4. RTV & Aftersales Governance

• Process Adherence: Ensure all defective items are correctly captured within the RTV workflow.

• Timeline Management: Strictly enforce the 21-day holding period for Aftersales items before forfeiture.

• Error Correction: Audit and rectify any instances where items are forfeited prematurely.

5. Customer & Seller Experience (CXP/VXP)

• Problem Solving: Support the CXP and VXP teams in resolving specific Jumia Global queries from both customers and sellers.

• Content Optimization: Proactively improve SKU content and descriptions to drive better conversion and reduce returns.

What we are looking for:

• Educational Background: Minimum of A-Level qualification.

• Internal Experience: Proven experience working within Jumia Supply Chain teams is essential.

• Technical Skills: High proficiency in Microsoft Excel and data management.

• Communication: Fluent in English (both written and spoken).

• Mindset: Extreme attention to detail, a proactive approach to work, and a natural willingness to solve complex problems independently.

Deadline for applications: 30-04-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers; 

#LI-Onsite

Role Summary: Group Creative Director (GCD)

The Group Creative Director (GCD) is a strong leader who will manage, inspire, and lead multiple creative teams at various levels. A strong conceptual thinker with a pulse on culture and technology who also demonstrates a thorough understanding of the digital/social landscape. This person also needs to be a great partner to Planning, Strategy, Account and Project Management teams. As well as being an exceptional collaborator with clients actively listening and understanding their true needs but also developing a trusting relationship that allows for the Agency to push for better and more surprising work. As GCD you are expected to understand and contribute to both the visual expression and content of the ideas you put forth.

Key Responsibilities & Accountabilities

Creative Vision & Oversight

• Supervise a cross-functional team of multimedia graphic designers, art directors, copywriters, social media experts, photographers/videographers, and project managers in the strategic development of messages and deliverables – as well as external service providers.
• Conduct brainstorming sessions with creative teams, maintaining strategic and creative thinking to develop innovative and actionable creative initiatives in a fiscally responsible manner.
• Review and approve art and copy developed by the team, ensuring deliverables that effectively address marketing goals and challenges.
• Produce fresh, innovative work that translates complex ideas into compelling content and experiences for visually sophisticated audiences.
• Present, or oversee presentation of final concepts, and obtain approvals for deliverables.
• Drive the overall quality of the creative product whilst maintaining accountability to client objectives.
• Ensure quality of work is maintained/improved under your leadership.
• Spearhead and manage content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design, compelling content, and technology.

Team Leadership & Development

• Provide feedback, clear, focused feedback to your creative teams regarding improvements that could be made to the work, the department and the agency.
• Attract top talent and retain best creative and strategic staff.
• Be responsible for your reporting lines and the effective management and the growth of your staff. This includes all HR requirements.
• Champion a culture of creative ambition, motivating teams to pursue work that meets international award standards.
• Disseminate learning to improve the outputs of the agency.
• Promote a culture of “solutions” within the agency.

Client & Project Collaboration

• Strong organizational and time management skills.
• Prioritize work and resources across engagements based on short- and long-term needs, establishing production schedules by collaborating with cross-functional teams and production or web departments.
• Work with account teams to understand the clients’ brand and manage projects in a way that will support the delivery of the brand idea.
• Actively support and involve cross-functional team members at the appropriate time to resolve issues, and successfully deliver an excellent product from ideation through to flawless execution.

Industry & Market Acumen

• Possess in-depth knowledge and experience in developing and building brands.
• Ability to keep up to date with industry trends and standards in order to ensure that work is always fresh, world-class and original.
• Ability to be current with the latest trends of technology and visual influences across the entertainment and tech industries.
• Keep up to date with consumer engagement technologies and utility.
• Fast thinker: The Group Creative Director must be able to think fast, particularly during critical or stressful times and keep the team aligned and on track.
• He/she must have the ability to work independently and should be a self-starter.
• Good knowledge of required ecommerce best practices.
• Analyze campaign results and identifying opportunities for clear and motivating creative strategies.
• Analyze brand tracking, market trends, consumer need, and the competitive landscape to drive relevant creative product excellence.

Awards & Agency Reputation

• Lead the development of compelling creative award cases, ensuring that the agency’s best work is strategically positioned for regional and global recognition.
• Oversee the end-to-end process of awards entries, from identifying eligible work to crafting persuasive submissions and managing deadlines.
• Collaborate with creative and account teams to ensure that award-worthy ideas are nurtured from inception through execution.
• Maintain a repository of case studies and supporting materials to streamline future award submissions.
• Collaborate across the agency to help all aspects of our business thrive.
• Build the agency’s reputation both externally and internally.
• Concern yourself with the wellbeing of the agency’s culture, people and clients. Lead by example.
• Devise an award drive to produce better proactive work and ensure that this drive is efficiently run to create communication or utility “solutions”.
• Set and monitor KPIs related to awards entries and wins, making creative recognition a core measure of success for the department.
• Regularly review industry award calendars and proactively identify opportunities for the agency to participate and excel.
• Share learnings from award juries and past entries to continuously raise the standard of creative output across the agency.
• Represent the agency at key industry events, award shows, and juries, building relationships that enhance the agency’s profile and influence.

Key Performance Indicators (KPIs)

• Number of award entries submitted annually (with targets for regional and global shows).
• Number of shortlists and wins achieved per year.
• Quality and impact of award case submissions, as measured by jury feedback or benchmarking against industry best practice.

Professional, Technical Skill and Previous Experience Required

Skills

• Strong creative vision with an understanding of business objectives for clients and the agency.
• Highly skilled with leading a team of creative talent.
• Exceptional layout, typography composition, and production skills.
• Good communication, negotiations, and presentations skills, both verbal and written.
• Ability to make use of market research to influence strategic marketing and advertisements.
• Strong ability to multi-task.
• Great in digital and video disciplines.

Experience

• 10 years of related experience with 5+ years of creative direction in an agency.
• Prior experience with copywriting, design, or production.
• Prior project management experience, with a focus on creative direction.
• Understanding and past experience creating integrated content across all marketing channels including broadcast, digital, social media, paid media, mobile, print, outdoor, in-store and experiential.
• Proven experience with concept development.

Preferred Qualifications

• Degree or Diploma in digital design or writing (or a portfolio that shows competent skills).

Ogilvy Africa: Company Overview

Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.

We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.

In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.

Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.

Ogilvy Africa Beliefs

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgraded. Same is true for people.
• We need more cows than milk men: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech.
• Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed; individuals fail.
• Fail often, fail fast: We see entrepreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure, and start something new.

We are looking for a highly motivated, adaptable, and collaborative professional who thrives in a fast-paced environment and enjoys building. If you have a proven track record in a regulated digital asset space, this is the perfect opportunity for you!

WHAT YOU WILL DO

• Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.
• Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies.
• Manage relationships with high-value customers to foster loyalty and engagement.
• Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow.
• Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution.
• Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share.
• Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana.
• Participate in new product and service development, driving product-market fit.
• Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs.
• Manage other responsibilities assigned by the General Manager, Africa.

WHAT YOU WILL NEED

• Bachelor's degree
• Interest in and familiarity with digital asset and regulated financial industries.
• Entrepreneurial mindset with excellent attention to detail and follow-through.
• Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management.
• Experience managing and scaling a team.
• Ability to work a flexible full-time schedule to coordinate with global stakeholders.
• Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills.
• Ability to creatively deconstruct complex problems and develop precise plans of action.

COMPENSATION & PERKS

• Bonus scheme based on both company and individual performance.
• Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• Hybrid role from our office in Ghana.
• Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year.

#LI-Hybrid