All active Customer Support roles based in Ghana.
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Role Summary:
The End User Services Engineer will play a critical role in carrying out the effective and efficient everyday technology operations for WPP Enterprise Technology. This role involves providing essential Level 1 and 2 IT support to WPP employees and agencies, managing IT service desk issues, and collaborating on infrastructure and management projects. The Specialist is a trusted, hands-on resource critical for enabling stakeholders to collaborate, create, and thrive within a transforming technology environment, operating 100% on-site.
Key Responsibilities:
Role Requirements:
Skills:
Company Overview:
The Ogilvy Africa Network is the largest agency network on the continent, serving over 40 countries with a team of 900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa works with a prestigious portfolio of clients, including AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PwC, Total Energies, UNICEF, Unilever, and WWF, among others.
Ogilvy Africa's unique operating model, One Ogilvy, allows for seamless omnichannel experiences for clients' consumers. The agency leverages data, content, and technology to create impactful campaigns and strives to be the best-practice agency model for developing and emerging markets. With a history of winning top regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards, Loeries, and WARC, Ogilvy Africa is a leading force in the industry. Ogilvy is a global network of WPP and was recently named the #1 creative network in the world by WARC (2023). Ogilvy believes in diversity as a competitive advantage and is committed to a fair and inclusive hiring process.
Ogilvy Beliefs:
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At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
Jumia Global is the cross-border arm of Jumia, serving as the primary link between our international vendors (primarily in China) and our local consumers. We are seeking a high-energy, detail-oriented professional in Ghana to serve as the critical bridge between our Commercial, Operations, and Logistics teams.
In this role, you will be the "boots on the ground" ensuring that international inventory moves seamlessly from inbound to the customer’s doorstep.
What you will be doing:
1. Inbound & Import Monitoring
Capacity Management: Book delivery pre-alerts based on real-time Warehouse capacity to ensure a smooth flow of goods.
Precision Tracking: Strive for a 100% Accuracy Rate (matching quantity received vs. quantity inbounded).
Process Efficiency: Drive the speed and quality of Inbound processes, specifically focusing on Quality Control (QC) and processing turnaround times.
2. Resolution of Inbound Issues
Discrepancy Management: Formally record all inbound issues (e.g., excess quantities, incorrect content) in the appropriate trackers.
Hands-on Fixes: Independently resolve operational hurdles that don’t require external intervention, such as creating new Consignment Orders (COs) or updating product imagery.
Stakeholder Collaboration: Act as the liaison with Key Account Managers (KAMs) to resolve complex seller-related issues.
3. Stock & Inventory Control
Technical Adjustments: Perform stock operations based on Inventory and QC reports, including re-inbounding items under correct references.
Compliance: Proactively identify and remove counterfeit or prohibited items from stock to protect our marketplace integrity.
Stock Movement: Manage the exit and transfer of aging stock in preparation for Return to Vendor (RTV).
4. RTV & Aftersales Governance
Process Adherence: Ensure all defective items are correctly captured within the RTV workflow.
Timeline Management: Strictly enforce the 21-day holding period for Aftersales items before forfeiture.
Error Correction: Audit and rectify any instances where items are forfeited prematurely.
5. Customer & Seller Experience (CXP/VXP)
Problem Solving: Support the CXP and VXP teams in resolving specific Jumia Global queries from both customers and sellers.
Content Optimization: Proactively improve SKU content and descriptions to drive better conversion and reduce returns.
What we are looking for:
Educational Background: Minimum of A-Level qualification.
Internal Experience: Proven experience working within Jumia Supply Chain teams is essential.
Technical Skills: High proficiency in Microsoft Excel and data management.
Communication: Fluent in English (both written and spoken).
Mindset: Extreme attention to detail, a proactive approach to work, and a natural willingness to solve complex problems independently.
Deadline for applications: 30-04-2026
Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers;
#LI-Onsite
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The Group Creative Director (GCD) is a strong leader who will manage, inspire, and lead multiple creative teams at various levels. A strong conceptual thinker with a pulse on culture and technology who also demonstrates a thorough understanding of the digital/social landscape. This person also needs to be a great partner to Planning, Strategy, Account and Project Management teams. As well as being an exceptional collaborator with clients actively listening and understanding their true needs but also developing a trusting relationship that allows for the Agency to push for better and more surprising work. As GCD you are expected to understand and contribute to both the visual expression and content of the ideas you put forth.
Creative Vision & Oversight
Team Leadership & Development
Client & Project Collaboration
Industry & Market Acumen
Awards & Agency Reputation
Skills
Experience
Preferred Qualifications
Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.
We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.
In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.
Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.
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Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are looking for a highly motivated, adaptable, and collaborative professional who thrives in a fast-paced environment and enjoys building. If you have a proven track record in a regulated digital asset space, this is the perfect opportunity for you!
WHAT YOU WILL DO
WHAT YOU WILL NEED
COMPENSATION & PERKS
#LI-Hybrid
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
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