Are you a strategic thinker with a passion for Logistics operational excellence? Jumia Ghana is looking to connect with seasoned Senior Logistics Managers to join our exclusive talent pipeline for upcoming leadership roles. As we continue to scale, we need leaders who can navigate the complexities of e-commerce logistics, from warehousing to last-mile delivery. 

By joining this pipeline, you will be the first in line for critical leadership opportunities as they arise, ensuring our supply chain remains the most efficient.

What you will be doing:

• Strategic Oversight: Lead and optimize end-to-end logistics operations, including Sorting Centers, First Mile, and Last Mile delivery networks.
• Operational Excellence: Drive KPIs related to delivery speed, cost-per-package, and success rates while maintaining world-class safety standards.
• Team Leadership: Mentor and develop a high-performing team of managers and operators, fostering a culture of accountability and continuous improvement.
• Process Innovation: Identify bottlenecks and implement scalable solutions to enhance warehouse efficiency and inventory accuracy.
• Stakeholder Management: Collaborate with Commercial, IT, and Finance teams to align logistics capacity with business growth forecasts.

What we are looking for: 

• Proven Experience: 7+ years in logistics or supply chain management, with at least 4 years in a senior leadership role (E-commerce or FMCG experience is a major plus).
• Data-Driven Mindset: Strong analytical skills with the ability to turn complex data into actionable operational strategies.
• Logistics Expertise: Deep understanding of Sorting Hub operations, fleet management, and 3PL provider oversight.
•  Adaptability: A "can-do" attitude with the ability to thrive in a fast-paced, high-pressure environment where agility is key
• Logistics Expertise: Deep understanding of Sorting Hub operations, fleet management, and 3PL provider oversight.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 30-06-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

What you will be doing:

• Manage the full execution of sponsored product campaigns across digital advertising platforms like Amazon Advertising, Google Ads and other retail media channels.
• Set up and optimize campaigns through keyword research, targeting refinement, bid management and creative adjustments to meet performance objectives.
• Monitor key performance metrics such as impressions, clicks, conversions and ROI, and implement improvements to maximize visibility and sales impact.
• Run structured A/B tests on creatives, targeting options and bidding strategies to continuously enhance campaign efficiency.
• Conduct detailed keyword research to identify high value search terms and optimize match types, bids and targeting relevance.
• Manage budgets efficiently, monitor pacing and performance against targets and adjust investment strategies when necessary.
• Prepare reports and dashboards that track KPIs, highlight trends and present clear, data driven recommendations for ongoing improvement.
• Analyze performance data to identify insights, business opportunities and risks, and communicate findings to internal stakeholders.
• Monitor competitor activity, benchmark performance and use market intelligence to refine campaign strategy and execution.
• Work closely with cross functional teams including product marketing, e-commerce, analytics and external vendors to align advertising efforts with business goals and category priorities.
• Support product launches, promotional campaigns and commercial initiatives through strong execution of sponsored product advertising.

What we are looking for:

• Bachelor degree in Marketing, Advertising, Business Administration or a related field.
• Strong experience in digital advertising with hands-on work in sponsored product campaigns on platforms such as Amazon Advertising or Google Ads.
• Solid understanding of campaign setup, optimization, tracking and reporting tools.
• Analytical mindset with the ability to interpret data, extract insights and take action based on performance trends.
• Excellent communication skills with the ability to collaborate across teams and with external partners.
• High level of organization and attention to detail, comfortable managing several campaigns at the same time.
• Good knowledge of e-commerce, online retail and emerging retail media trends.

Kindly make your application by 15th May 2026

Interview stages 

• HR meeting with the Talent Acquisition
• Technical meeting with hiring manager
• Final meeting with the functional manager

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. Having said that, we would also like to give you full visibility into the recruitment process which will consist of two main stages: 

1. HR meeting  
2. Business meeting #1 with your potential manager 

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. Having said that, we would also like to give you full visibility into the recruitment process which will consist of two main stages: 

1. HR meeting  
2. Business meeting #1 with your potential manager 

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound/Outbound Supervision: Actively coordinate the unloading of shuttles. Ensure every package is scanned without delay and stored in the correct zone.
• Returns Management (RTO): Daily sort and scan expired packages to return them to the central sorting center without errors.
• Maintenance of Order: Guarantee perfect organization of the back-office to ensure fast customer service.
• Task Allocation: Assign roles to junior operators, such as counter service or scanning, based on customer flow.
• Continuous Training: Support new agents on the ground by demonstrating tool usage and customer service standards.
• Back-up Management: Take charge of the Hub in the Manager's absence to ensure continuity of service and reporting.
• Queue Management: Intervene during peak traffic periods to accelerate package delivery and clear the counter.
• Escalation: Handle dissatisfied customers or complex cases, such as incorrect PIN codes or system discrepancies.
• Inventories: Assist the Manager in physical counts to identify stock gaps.
• Quality Control: Verify that equipment like scanners and POS terminals are functional at the start of the day.

What we are looking for

• Education: High School Diploma to Associate's Degree (Bac to Bac+2).
• Experience: 1 to 2 years of field experience in logistics, retail, or customer service. Previous experience at Jumia is a major asset.
• Technical Skills: Perfect mastery of logistics scanning tools and WMS mobile applications.
• IT Literacy: Basic knowledge of Excel for sending simple operational reports.
• Analytical Skills: Ability to quickly understand operational dashboards.
• 100% "Hands-on": Ready to carry loads, organize, and lead by example on the floor.
• Exemplarity & Pedagogy: Capable of guiding colleagues in a professional and firm manner.
• Stress Management: Maintain composure during high-pressure periods like Black Friday.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Field Control: Conduct regular and unannounced visits to hubs and agencies to ensure full compliance with Standard Operating Procedures (SOPs) and the achievement of the PUS Audit Score.
• Remittance Management: Ensure rigorous tracking of amounts due from 3PLs and lead follow-ups with PUS Managers for fund recovery to prevent errors and theft.
• Payment Digitalization: Lead the systematic migration and monitor the use of Mobile Money (Wave) and Jumia Post Pay across all hubs to secure financial flows.
• Loss Reduction (QRR): Take direct responsibility for reducing the Loss & Defective / NMV ratio (1st & Last Mile) and ensure package integrity by combating breakage.
• End-to-End (E2E) Optimization: Guarantee improvement in speed indicators, specifically Buyer E2E, E2E Forward, and Network Dispatch to Last Mile Receive.
• Success Rate: Achieve the targets for the Post Paid Closed Success Rate PUS.
• Action Plans: Analyze performance data to implement immediate corrective measures in underperforming agencies.
• Skills Development: Facilitate training and refresher sessions for PUS teams based on investigation reports and field feedback.
• DSAT Improvement: Directly impact the DSAT PG (PUS) by guaranteeing a seamless customer experience from package reception to final delivery.
• Coaching: Support managers in the field to strengthen their operational leadership and mastery of tools such as scanners and information systems.
• Prospecting: Actively participate in the selection of new strategic partners.
• Commissioning: Oversee the physical installation, initial training, and launch of new agencies to ensure a rapid and compliant scale-up.

What we are looking for

• Experience: Proven experience in managing logistics operations, retail, or distribution network management.
• Analytical Skills: Strong data analysis capability and a results-driven mindset (KPI oriented).
• Integrity: Irreproachable integrity and rigor in financial monitoring.
• Communication: Excellent communicator, capable of training and mobilizing diverse teams.
• Mobility: Field-based position requiring frequent travel, approximately 80% of the time.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

The Project Excellence Manager will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain Team in Ghana.

What you will be doing:

Project Management:

• Ensuring pre-scope project plan is communicated to and anchored with project stakeholders together with their individual responsibilities.
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored
• Co-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project
• Conducting or contributing to post implementation reviews and identifying any lessons learned.
• Feeding carry-forward items back into the program plan

Business Intelligence:

• Providing expertise in understanding and using Jumia Supply Chain data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Creating KPIs and implement simple systems for performance measurements and growth; automating data collection and performance monitoring as much as possible.
• Designing granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Using Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.

Service Request:

• Developing and improve new and existing processes for resolving customer and vendor issues.
• Resolving all escalated issues end-to-end across Supply Chain
• Assigning all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Managing all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Informing and liaising with In-house and 3rd Party teams to resolve discovered problems.
• Analyzing and documenting all customer / seller complaints to prevent future occurrences of past problems

Process Control:

• Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs)
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies

Queue Management:

• Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit.
• Monitoring the queues closely to identify anomalies thus improving performance
• Overseeing daily Reporting on Incidents/Change/Problem tickets and SLA status
• Updating the incident categorization matrix based on evolving business complexity.
• Overall Point of Contact for End to End package/ item handling by Jumia Ghana Supply Chain team

What we are looking for:

• Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 8 years-total experience in supply chain, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Good Knowledge of the Logistical Operations in the local market is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 15-05-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

As an Account Manager you will support the growth of Jumia by managing a portfolio of mid-sized vendors. Your primary focus will be on delivering the key commercial pillars: stock availability, assortment expansion, competitive pricing, and high-quality content. You will work closely with the category and operations teams to ensure your accounts perform and grow within the Jumia platform.

This role is an excellent starting point for a future Key Account Manager career path, offering strong learning and development opportunities within a fast-paced e-commerce environment.

What you will be doing

• Manage and grow a portfolio of vendors on the Jumia platform.
• Execute flawlessly on the four commercial pillars:
  • Stock: Ensure availability and minimize out-of-stock through regular checks and coordination with vendors.
  • Assortment: Identify and upload missing products to ensure relevant and competitive offering.
  • Price: Monitor pricing to ensure competitiveness in the market.
  • Content: Review and improve product content (titles, images, descriptions, filters).
• Ensure timely execution of vendor campaigns, promotions, and onsite visibility.
• Build regular performance reports and communicate action plans with vendors..
• Support vendors in using the Jumia Vendor Center and tools to improve performance.
• Coordinate with operations, content, and pricing teams to troubleshoot and optimize day-to-day execution.
• Track and report on key KPIs: number of live SKUs, availability rate, price index, and content quality score.
• Promote and sell Sponsored Products and other advertising solutions to vendors in your portfolio to help them increase visibility and sales on the platform
• Learn and adopt best practices from senior team members, actively participating in team reviews and trainings.

What we are looking for

• 3 years of experience in sales, retail, account management, or e-commerce.
• Strong communication and interpersonal skills, both in French and English (English is mandatory).
• Strong motivation to grow in commercial roles and learn account management skills.
• Graduate of a business or engineering school (or equivalent).
• Passion for the category and strong awareness of market trends and consumer needs.
• Excellent attention to detail, especially in managing data and content.
• Analytical mindset: comfortable with Excel and dashboards to track performance.
• Self-driven, well-organized, and eager to work in a fast-paced, high-growth environment.
• Exceptional interpersonal and influencing skills: able to build trust, rally teams, and drive alignment internally and externally.
• Ability to thrive in a fast-paced, performance-driven and highly competitive environment.

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, we would also like to give you full visibility into the recruitment process, which will consist of two main stages:

1. HR Meeting

2. Business Meeting #1 with your potential manager

The deadline for submitting your application is April 17th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is April 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

Jumia Global is the cross-border business of Jumia, mainly working with Chinese vendors. We are looking for someone full time in NG to be the bridge between commercials, operations and logistics teams. 

What you will be doing:

Monitoring imports 

• Booking delivery pre-alerts based on the capacities of the Warehouse  
• Strive to achieve a 100% Accuracy Rate (qty received/qty inbounded) 
• Ensure the efficiency of Inbound processes (QCs and processing time) 

Handling Inbound Issues

• Ensure all inbound issues (ex: CO excess quantity, wrong content, etc) are properly recorded in the tracker 
• Fix all the issues that do not need the involvement of the KAMs or Sellers (Create new COs, change pictures of the product, etc)
• Communicate with KAMs to solve the issues that need their involvement

Perform stock operations in accordance with Inventory, CC and QC reports

• Exit and transfer of old stock for RTV
• Remove items that were inbounded under incorrect references and re-inbound under the correct ones
• Remove from stock any items spotted as counterfeit or prohibited

Ensure adherence to the RTV process

• Check that defective items are included in the RTV process
• Ensure that the Aftersales waits for a period of 21 days before proceeding to forfeit the items
• Rectify the mistakes if items are forfeited before the 21-day deadline

Participate in improving the seller and customer experience 

• Assist CXP & VXP in handling customer/seller queries related to JG 
• Pro-actively improve the content of the skus 

What we are looking for:

• Experience working in Jumia Supply Chain teams 
• Fluent in English (written and spoken)
• Attention to Detail
• Excel proficiency
• Proactive mindset and willingness to solve problems 

• Deadline for applications: 27-03-2026
• Round of Interviews:
  1. Technical Meeting with your potential manager
  2. Technical Meeting with your potential functional manager
  3. HR Meeting with our Talent Acquisition team

Jumia Global is the cross-border arm of Jumia, serving as the primary link between our international vendors (primarily in China) and our local consumers. We are seeking a high-energy, detail-oriented professional in Ghana to serve as the critical bridge between our Commercial, Operations, and Logistics teams.

In this role, you will be the "boots on the ground" ensuring that international inventory moves seamlessly from inbound to the customer’s doorstep.

What you will be doing:

1. Inbound & Import Monitoring

• Capacity Management: Book delivery pre-alerts based on real-time Warehouse capacity to ensure a smooth flow of goods.

• Precision Tracking: Strive for a 100% Accuracy Rate (matching quantity received vs. quantity inbounded).

• Process Efficiency: Drive the speed and quality of Inbound processes, specifically focusing on Quality Control (QC) and processing turnaround times.

2. Resolution of Inbound Issues

• Discrepancy Management: Formally record all inbound issues (e.g., excess quantities, incorrect content) in the appropriate trackers.

• Hands-on Fixes: Independently resolve operational hurdles that don’t require external intervention, such as creating new Consignment Orders (COs) or updating product imagery.

• Stakeholder Collaboration: Act as the liaison with Key Account Managers (KAMs) to resolve complex seller-related issues.

3. Stock & Inventory Control

• Technical Adjustments: Perform stock operations based on Inventory and QC reports, including re-inbounding items under correct references.

• Compliance: Proactively identify and remove counterfeit or prohibited items from stock to protect our marketplace integrity.

• Stock Movement: Manage the exit and transfer of aging stock in preparation for Return to Vendor (RTV).

4. RTV & Aftersales Governance

• Process Adherence: Ensure all defective items are correctly captured within the RTV workflow.

• Timeline Management: Strictly enforce the 21-day holding period for Aftersales items before forfeiture.

• Error Correction: Audit and rectify any instances where items are forfeited prematurely.

5. Customer & Seller Experience (CXP/VXP)

• Problem Solving: Support the CXP and VXP teams in resolving specific Jumia Global queries from both customers and sellers.

• Content Optimization: Proactively improve SKU content and descriptions to drive better conversion and reduce returns.

What we are looking for:

• Educational Background: Minimum of A-Level qualification.

• Internal Experience: Proven experience working within Jumia Supply Chain teams is essential.

• Technical Skills: High proficiency in Microsoft Excel and data management.

• Communication: Fluent in English (both written and spoken).

• Mindset: Extreme attention to detail, a proactive approach to work, and a natural willingness to solve complex problems independently.

Deadline for applications: 30-04-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers; 

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