Role Summary:

The End User Services Engineer will play a critical role in carrying out the effective and efficient everyday technology operations for WPP Enterprise Technology. This role involves providing essential Level 1 and 2 IT support to WPP employees and agencies, managing IT service desk issues, and collaborating on infrastructure and management projects. The Specialist is a trusted, hands-on resource critical for enabling stakeholders to collaborate, create, and thrive within a transforming technology environment, operating 100% on-site.

Key Responsibilities:

• Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, adhering to predefined structures and standards.
• Provide dedicated on-site support for designated WPP agency locations, with potential travel to additional locations, and remote support across the wider region as needed.
• Ensure the delivery and support of IT deskside operations and all standard technology services, including meeting room AV.
• Develop excellent relationships with business users, fostering a customer-centered culture, empowering end-users, and educating them on Enterprise Technology services.
• Accurately log all IT engagements into a ticketing system for demand and performance reporting.
• Manage employee onboarding and offboarding processes, including user account administration and asset management.
• Perform Level 1 and 2 incident and problem management, including diagnosis, liaison with internal/external resources, and ticket lifecycle management.
• Ensure security procedures are followed and monitor third parties during service engagements.
• Escalate issues to Infrastructure and/or Management teams as required.
• Manage and support simple user and office relocations.
• Possess an understanding of unique line-of-business technologies.
• Compile, document, and maintain the Service Desk knowledge base and standard operating procedures.
• Oversee the deployment of hardware and software to end-users, along with installation/removal and break/fix/warranty replacement of IT equipment.
• Manage IT asset procurement, inventory, and lifecycle.
• Collaborate with all IT functions within the Enterprise Technology operating model to fulfill business needs, promote global standards, and execute localized support priorities.
• Manage escalations and work with third-party suppliers to ensure operational services meet business requirements.
• Perform basic device troubleshooting, cable management, and provide console access for higher-level teams for incident resolution or scheduled changes.
• Conduct/account for infrastructure testing pre/post deployment of changes and liaise with local application owners for additional testing.
• Facilitate and support the refresh of local infrastructure (network and server).
• Support the review of local licensing demand for software assets.
• Be available for out-of-hours support when necessary.

Role Requirements:

• Education: Bachelor’s degree in computer science, Information Technology, Information Systems, or Computer Engineering.
• Experience: 3 – 5 years in an IT help desk / desk side support role.

Skills:

• Strong cross-platform experience with Windows and Mac operating systems.
• Working knowledge of Audio/Visual (AV) technology.
• Excellent problem-solving skills.
• Strong empathy and effective communication with end-users.
• Ability to build excellent relationships based on trust and mutual respect.
• Excellent written and verbal communication skills.
• Effective time management and prioritization skills.
• Ability to maintain a professional demeanor under stress while remaining friendly and approachable.
• Proactive and "can-do" attitude.

Company Overview:

The Ogilvy Africa Network is the largest agency network on the continent, serving over 40 countries with a team of 900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa works with a prestigious portfolio of clients, including AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PwC, Total Energies, UNICEF, Unilever, and WWF, among others.

Ogilvy Africa's unique operating model, One Ogilvy, allows for seamless omnichannel experiences for clients' consumers. The agency leverages data, content, and technology to create impactful campaigns and strives to be the best-practice agency model for developing and emerging markets. With a history of winning top regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards, Loeries, and WARC, Ogilvy Africa is a leading force in the industry. Ogilvy is a global network of WPP and was recently named the #1 creative network in the world by WARC (2023). Ogilvy believes in diversity as a competitive advantage and is committed to a fair and inclusive hiring process.

Ogilvy Beliefs:

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it's constantly upgraded. The same is true for people.
• We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the holy trinity of Data-Content-Tech.
• Diversity is a competitive advantage: New profiles, new skills, and new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skill set we need. It's the only way to scale at speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams succeed, individuals fail.
• Fail often, fail fast: We see the intrapreneur in all our people and encourage a culture of pilots. Test, succeed, and scale; or fail fast, learn from the failure, and start something new.

Role Summary 

As a Content Writer, you'll be a key contributor to the written content and creative vision for our in-house agency team. You will play a vital role in developing compelling content for a large portfolio of alco-bev brands in the fast-paced environment of a social media newsroom. You’ll combine your strong creative talent, with a particular emphasis on copywriting and content creation, and an understanding of visual trends with a deep knowledge of social media dynamics, social listening, and in-culture content creation.

Reporting to the Creative Director or Associate Creative Director, you’ll be instrumental in ensuring our client's brands not only stand out but also resonate deeply with target audiences in the ever-evolving digital landscape. This is a mid-to-senior level position for a highly creative and strategic thinker with a solid track record of developing and executing impactful campaigns in the social media space.

Key Responsibilities

Creative Development & Execution

• Contribute to the development and implementation of innovative creative strategies that align with brand identities and marketing objectives across all social media platforms (TikTok, Instagram, Twitter/X, YouTube, etc.).
• Develop compelling copy and content for various social media formats, including captions, scripts, stories, and social-first articles, ensuring a consistent brand voice and tone.
• Leverage provided AI powered tools to enhance efficiency in the creative content output.
• Collaborate with designers and art directors to create visually engaging content, providing direction and feedback to ensure copy and visuals work harmoniously.

In-Culture Content & Storytelling

• Play a key role in the development of content that taps into current trends, memes, hashtags, and cultural moments, with a focus on crafting engaging narratives.
• Integrate social listening insights into the creative process, ensuring content is relevant, resonant, and drives engagement, with a strong emphasis on impactful storytelling.
• Contribute to the creation of authentic and culturally relevant content that speaks to diverse audiences and fosters brand affinity through powerful and persuasive copy.

Collaboration & Communication

• Work closely with strategy analysts, designers, art directors, and content creators, providing clear direction and feedback on copy and content development.
• Collaborate with cross-functional teams, including social media managers, strategists, and account managers, to align creative execution with overall campaign goals.
• Present creative concepts and copy ideas effectively to internal teams and stakeholders.

Brand Voice & Messaging

• Ensure all written communications adhere to brand guidelines and maintain a consistent brand voice and tone across all social media touchpoints.
• Contribute to elevating the written aesthetic and messaging of our brands, pushing creative boundaries while staying true to brand values and target audience expectations.
• Uphold the highest standards of creative excellence, ensuring all written content reflects the premium quality of our client's alco-bev portfolio.

Performance & Optimization

• Monitor and analyze the performance of content, using data and analytics to inform creative decisions and optimize future campaigns, with a focus on copy effectiveness.
• Identify opportunities to enhance engagement and drive key metrics, such as reach, impressions, engagement and conversions, through compelling copywriting and content strategies.
• Stay up-to-date on platform algorithm changes and best practices to maximize the impact of written content.

Role Requirements

Education:

• Bachelor's degree in English, Journalism, Creative Writing, Marketing, or a related field.

Experience:

• 3+ years of experience in copywriting or content creation, with a strong focus on social media.
• A proven track record of developing and executing successful creative campaigns, with a portfolio showcasing strong copywriting skills.
• Experience working in a fast-paced, digital-first environment, preferably within an agency or in-house creative team.

Skills & Knowledge:

• Exceptional writing, editing, and proofreading skills, with a mastery of tone, voice, and style.
• Strong understanding of social media platforms, including TikTok, Instagram, Twitter/X, YouTube, and emerging platforms.
• Strong knowledge of storytelling principles, content strategy, and social media best practices.
• Excellent understanding of social media analytics and the ability to use data to inform creative decisions, particularly in relation to copy performance.
• Exceptional communication, presentation, and collaboration skills.
• Strong understanding of Gen-Z and Millennial culture, internet trends, and online communities.

Personal Attributes:

• A highly creative and innovative thinker with a passion for crafting compelling narratives.
• A strong collaborator with the ability to work effectively in a team environment.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• A passion for social media, pop culture, and creating in-culture content.
• Ability to thrive in a fast-paced, dynamic, and ever-changing environment.

Company Overview 

A company established in 1982 operates across 3 key markets in East Africa, in addition to managing brands across Pan-Africa through affiliate partners. Scanad is the first and only agency Award-winning ‘African Agency’, originating from Sub Saharan Africa. Over the last 4 decades, it has developed a very sharp point of view on influencing consumer behavior across all industry segments. 

 Scanad is responsible for managing the strategy, creative development, design, digital (including IPO communication planning) for several of the world's biggest Global companies - among them Unilever, Diageo, Shell, KLM to name a few. Scanad is also responsible for quite a few leading African businesses – among them are Safaricom, Equity Bank, KCB and APA. 

Role Summary 

We are seeking a highly experienced and versatile Senior Full Stack Developer with 6+ years of industry experience to join our innovative engineering team. This is a pivotal role for an individual who thrives on technical evolution and wants to make a significant impact on our clients' success.

You will be instrumental in developing and evolving our core technology stack, encompassing our existing PHP/Laravel backend and building out modern Node.js-based architectures (e.g., NestJS), alongside our cutting-edge React/Next.js frontend. A key aspect of this role involves integrating advanced AI capabilities into our products and enhancing our DevOps practices, ensuring swift responsiveness and robust solutions for our business needs.

We are looking for a proactive problem-solver, a strong collaborator, and crucially, an individual with a genuine eagerness to learn and adapt to an evolving technical landscape. If you're ready to push boundaries and contribute your skills to an extraordinary team, we want to hear from you!

Key Responsibilities

• Full Stack Development: Design, develop, test, deploy, and maintain high-quality, scalable applications across the full stack, utilizing both current and future technologies.
• Backend Evolution & Development: Lead and actively contribute to the development of our backend services, maintaining existing PHP (Laravel) systems while building out new services with Node.js (e.g., NestJS).
• Frontend Development: Develop and optimize responsive, user-friendly interfaces using React and Next.js.
• AI Integration: Research, evaluate, and integrate AI/ML models/APIs (e.g., LLMs) to create intelligent features.
• DevOps Enhancement: Implement and improve CI/CD pipelines, containerization (Docker), and cloud infrastructure management (AWS, GCP, Azure).
• Architectural Contribution: Collaborate on architectural decisions and technical designs for our evolving platform.
• Code Quality: Write clean, well-documented, testable code and participate in rigorous code reviews.
• Collaboration: Work effectively as one team with product managers, designers, and other developers, providing technical guidance as needed.
• Continuous Learning: Actively stay abreast of emerging technologies in Node.js, AI, and DevOps.

Role Requirements

Experience:

• 6+ years of proven experience in full-stack development.

Technical Skills & Knowledge:

• Frontend Expertise: Expert-level proficiency with JavaScript/TypeScript, React, and Next.js.
• Backend Development:
• Proven experience with or strong desire to master Node.js (NestJS, Express.js experience highly valued) to drive our future backend development.
• Experience with PHP (Laravel) for maintaining existing systems.
• AI/ML Integration: Practical experience integrating AI/ML models or APIs and understanding of core AI/ML concepts (e.g., LLMs).
• DevOps Practices:
• Hands-on experience with CI/CD tools (e.g., GitLab CI, GitHub Actions).
• Experience with containerization (Docker).
• Experience with at least one major cloud platform (AWS, Azure, GCP).
• Database Management: Solid experience with relational databases (e.g., MySQL, PostgreSQL) and familiarity with NoSQL databases.
• System Design: Strong understanding of RESTful API design and scalable system architecture.
• Software Engineering Principles: Adherence to clean code principles, design patterns, and testing methodologies.

Soft Skills & Attributes:

• Problem-Solving: Excellent analytical and debugging skills.
• Communication & Collaboration: Strong communication skills and a proven ability to collaborate effectively within a diverse team, providing technical guidance as needed.
• Learning Agility: A genuine, demonstrable passion for learning new technologies and adapting to change.

Preferred Skills & Qualifications (Good to Have):

• Direct experience with NestJS.
• Experience with Infrastructure as Code (e.g., Terraform).
• Familiarity with Kubernetes.
• Experience with modular building in Content Management Systems (CMS).

What We Offer at Ogilvy Africa (WPP Scangroup):

• Impactful Work: Opportunity to shape and build our future tech landscape, leading critical initiatives that directly contribute to making brands matter and achieving impactful results for clients across Africa.
• Growth & Learning: A supportive environment that encourages continuous learning and professional development, surrounded by extraordinary people.
• Cutting-Edge Tech: Work with and help define our future tech stack (Node.js, React, Next.js, AI, modern DevOps).
• Collaborative Culture: Be part of a diverse, inclusive, and highly collaborative team where belonging and respect are paramount.
• Wellbeing: A commitment to employee wellbeing and a balanced work life.
• Competitive Compensation: Attractive salary, health benefits package.

Company Overview 

Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.

We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.

In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.

Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.

Ogilvy Africa Beliefs

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgraded. Same is true for people.
• We need more cows than milk men: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech.
• Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed, individuals fail.
• Fail often, fail fast: We see entrepreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure, and start something new.

Role Summary:

The writer is responsible for developing engaging and persuasive written content for advertising campaigns. They generate original ideas, straplines, slogans, body copy, jingles, and scripts that capture the target audience's attention and effectively promote client products or brands. Working closely with Art Directors and cross-functional teams, the writer ensures creative alignment and delivers impactful advertising across various media. This role requires a highly creative individual with strong writing skills, a deep understanding of market trends, and the ability to manage projects under tight deadlines.

Key Responsibilities:

• Creative Content Development: Generate original, clear, and persuasive copy for various advertising formats (e.g., straplines, slogans, body copy, jingles, scripts) to promote client brands. Develop creative ideas and concepts, often in partnership with an Art Director, and update digital media with snappy, timely content.
• Market & Brand Understanding: Stay updated on new ideas, techniques, styles, and market trends to inspire creativity. Familiarize with client products, services, target audiences, and competitor activities to inform effective messaging.
• Collaboration & Client Engagement: Liaise with clients to interpret briefs and present creative ideas to colleagues and clients. Work closely within account teams and build key relationships with Art Directors, Account Management, Planning, and Traffic departments to discuss client requirements and core messages.
• Quality Assurance & Revision: Meticulously proofread all copy for spelling and grammar. Amends, revise, or redevelop adverts and campaigns in response to feedback from creative directors, account teams, or clients, ensuring creative executions align with strategic concepts.
• Project & Commercial Management: Manage multiple campaigns simultaneously, often under pressure and to tight deadlines. Oversee campaigns through the production stage to completion, including liaising with external suppliers such as designers, illustrators, photographers, and production companies. Contribute to the financial management of projects, ensuring work is produced on time and within budget, and understand relevant contractual agreements.

Role Requirements:

Education: Bachelor's degree or Diploma in Marketing, Communications, English, Journalism, Advertising, or a related field.
Experience: Proven experience as a Copywriter in an advertising agency or similar creative role.
Portfolio: A strong portfolio showcasing a diverse range of successful advertising copy and campaigns.

Skills:

• Exceptional writing, editing, and proofreading skills with strong attention to detail.
• High level of creativity and ability to generate original, imaginative, and persuasive ideas.
• Excellent communication, presentation, and interpersonal skills.
• Strong collaboration and teamwork abilities.
• Effective time management and project management skills, with the ability to manage multiple projects under tight deadlines.
• Understanding of advertising principles, market trends, client brands, and target audiences.
• Ability to adapt and revise work based on feedback.
• Basic understanding of project budgeting and financial aspects in an agency setting.
   

Company Overview:

The Ogilvy Africa Network is the largest agency network on the continent, serving over 40 countries with a team of 900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa works with a prestigious portfolio of clients, including AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PwC, Total Energies, UNICEF, Unilever, and WWF, among others.

Ogilvy Africa's unique operating model, One Ogilvy, allows for seamless omnichannel experiences for clients' consumers. The agency leverages data, content, and technology to create impactful campaigns and strives to be the best-practice agency model for developing and emerging markets. With a history of winning top regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards, Loeries, and WARC, Ogilvy Africa is a leading force in the industry. Ogilvy is a global network of WPP and was recently named the #1 creative network in the world by WARC (2023). Ogilvy believes in diversity as a competitive advantage and is committed to a fair and inclusive hiring process.

Ogilvy Beliefs:

People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it's constantly upgraded. The same is true for people.
We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the holy trinity of Data-Content-Tech.
Diversity is a competitive advantage: New profiles, new skills, and new styles of leadership make us a stronger company.
Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skill set we need. It's the only way to scale at speed without pretending to have all the answers.
Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams succeed, individuals fail.
Fail often, fail fast: We see the intrapreneur in all our people and encourage a culture of pilots. Test, succeed, and scale; or fail fast, learn from the failure, and start something new.
 

JOB PURPOSE – SUMMARY

We are seeking a Junior Client Performance & Analytics to own end-to-end client performance management, analytics oversight, dashboard governance, and insight delivery across our CRM performance and Marketing Intelligence platforms. This role consolidates client success management, performance reporting, dashboard customization, and advanced marketing analytics into a single accountable position.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Client Success & Account Stewardship (CRM Platform)

• Lead enterprise client engagement: Act as primary contact, lead reporting/governance sessions, and manage stakeholder communications to ensure smooth delivery across markets.
• Oversee performance & analytics: Direct campaign and CRM reporting, ensuring data quality and consistency in multi-market environments.
• Manage operations & SLAs: Coordinate technical escalations with Engineering/DevOps, monitor SLA adherence (incidents, MTTR, ticket resolution), and mitigate operational risks.

Digital Media Reporting & Dashboard Customization (Marketing Intelligence Platform)

• Design audience-specific dashboards: Translate stakeholder requirements into KPI frameworks and tailored dashboards for C-suite, marketing leaders, specialists, and agencies.
• Ensure reporting depth & consistency: Deliver granular, cross-channel reporting (campaign to audience level) while maintaining standardized, reusable templates across clients.

Performance Analytics & Insight Generation

• Analyze performance & ROI: Conduct cross-channel ROI and attribution analysis, diagnose performance drivers, and investigate anomalies across spend, CTR, CPA, conversions, engagement, and sentiment.
• Deliver actionable insights: Provide structured weekly “Insights & Actions” summaries with clear optimization recommendations aligned to Marketing Intelligence pillars.
• Report impact & value: Prepare executive-ready Proof of Value reports to demonstrate results and support trial-to-enterprise conversion.

Data Governance & Integrity

• Ensure data accuracy & validation: Regularly verify agency and client data across ATL, digital, social, web, and mobile sources.
• Maintain governance documentation: Document assumptions, definitions, and data dependencies to ensure transparency and consistency.

Commercial & Strategic Contribution

• Partner with Product and Engineering to enhance platform functionality based on client needs.

Success Measures (KPIs)

• SLA adherence and incident resolution performance (including MTTR)
• Reporting accuracy, consistency, and timeliness
• Quality, clarity, and actionability of insights delivered
• Reduction in reporting turnaround time
• Contribution to renewals, retention, and trial-to-contract conversion outcomes

PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED

Education

• Bachelor’s degree in data science, Marketing Analytics, Statistics, Computer Science, Business Analytics, or a related field.

Experience

• 2+ years in a combination of:
• Digital marketing analytics
• CRM performance reporting
• Dashboard configuration and data visualization
• Experience supporting enterprise clients (banking/telecom/insurance strongly preferred).

Technical Competencies

• Advanced knowledge of Google Ads, Meta Ads, and programmatic platforms
• Strong understanding of CRM campaign reporting and measurement
• Experience with Google Analytics and/or Adobe Analytics
• Advanced Excel and strong analytical skills
• Dashboarding/BI experience (marketing intelligence platforms preferred)
• Strong understanding of attribution models and performance measurement

Behavioral & Leadership Competencies

• Strong stakeholder management and executive communication skills
• Clear storytelling with data (C-suite-ready insight delivery)
• Structured, detail-oriented, and operationally disciplined
• Commercially minded and ROI-focused
• Strong cross-functional collaboration (Product, Engineering, DevOps, agencies)

OGILVY AFRICA – COMPANY OVERVIEW

Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.

We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.

In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.

Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.

BELIEFS AT OGILVY

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it is constantly upgraded. The same is true for people.
• We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the trinity of Data–Content–Tech.
• Diversity is a competitive advantage: New profiles, new skills and new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: We partner with those who are best at the skills we need. It’s the only way to scale at speed without pretending to have all the answers.
• Team Individual: You get a lot more done when everyone stops worrying about who gets the credit at the end. Teams succeed; individuals fail.
• Fail often, fail fast: We see intrapreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail fast, learn, and start something new.

Role Summary: Group Creative Director (GCD)

The Group Creative Director (GCD) is a strong leader who will manage, inspire, and lead multiple creative teams at various levels. A strong conceptual thinker with a pulse on culture and technology who also demonstrates a thorough understanding of the digital/social landscape. This person also needs to be a great partner to Planning, Strategy, Account and Project Management teams. As well as being an exceptional collaborator with clients actively listening and understanding their true needs but also developing a trusting relationship that allows for the Agency to push for better and more surprising work. As GCD you are expected to understand and contribute to both the visual expression and content of the ideas you put forth.

Key Responsibilities & Accountabilities

Creative Vision & Oversight

• Supervise a cross-functional team of multimedia graphic designers, art directors, copywriters, social media experts, photographers/videographers, and project managers in the strategic development of messages and deliverables – as well as external service providers.
• Conduct brainstorming sessions with creative teams, maintaining strategic and creative thinking to develop innovative and actionable creative initiatives in a fiscally responsible manner.
• Review and approve art and copy developed by the team, ensuring deliverables that effectively address marketing goals and challenges.
• Produce fresh, innovative work that translates complex ideas into compelling content and experiences for visually sophisticated audiences.
• Present, or oversee presentation of final concepts, and obtain approvals for deliverables.
• Drive the overall quality of the creative product whilst maintaining accountability to client objectives.
• Ensure quality of work is maintained/improved under your leadership.
• Spearhead and manage content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design, compelling content, and technology.

Team Leadership & Development

• Provide feedback, clear, focused feedback to your creative teams regarding improvements that could be made to the work, the department and the agency.
• Attract top talent and retain best creative and strategic staff.
• Be responsible for your reporting lines and the effective management and the growth of your staff. This includes all HR requirements.
• Champion a culture of creative ambition, motivating teams to pursue work that meets international award standards.
• Disseminate learning to improve the outputs of the agency.
• Promote a culture of “solutions” within the agency.

Client & Project Collaboration

• Strong organizational and time management skills.
• Prioritize work and resources across engagements based on short- and long-term needs, establishing production schedules by collaborating with cross-functional teams and production or web departments.
• Work with account teams to understand the clients’ brand and manage projects in a way that will support the delivery of the brand idea.
• Actively support and involve cross-functional team members at the appropriate time to resolve issues, and successfully deliver an excellent product from ideation through to flawless execution.

Industry & Market Acumen

• Possess in-depth knowledge and experience in developing and building brands.
• Ability to keep up to date with industry trends and standards in order to ensure that work is always fresh, world-class and original.
• Ability to be current with the latest trends of technology and visual influences across the entertainment and tech industries.
• Keep up to date with consumer engagement technologies and utility.
• Fast thinker: The Group Creative Director must be able to think fast, particularly during critical or stressful times and keep the team aligned and on track.
• He/she must have the ability to work independently and should be a self-starter.
• Good knowledge of required ecommerce best practices.
• Analyze campaign results and identifying opportunities for clear and motivating creative strategies.
• Analyze brand tracking, market trends, consumer need, and the competitive landscape to drive relevant creative product excellence.

Awards & Agency Reputation

• Lead the development of compelling creative award cases, ensuring that the agency’s best work is strategically positioned for regional and global recognition.
• Oversee the end-to-end process of awards entries, from identifying eligible work to crafting persuasive submissions and managing deadlines.
• Collaborate with creative and account teams to ensure that award-worthy ideas are nurtured from inception through execution.
• Maintain a repository of case studies and supporting materials to streamline future award submissions.
• Collaborate across the agency to help all aspects of our business thrive.
• Build the agency’s reputation both externally and internally.
• Concern yourself with the wellbeing of the agency’s culture, people and clients. Lead by example.
• Devise an award drive to produce better proactive work and ensure that this drive is efficiently run to create communication or utility “solutions”.
• Set and monitor KPIs related to awards entries and wins, making creative recognition a core measure of success for the department.
• Regularly review industry award calendars and proactively identify opportunities for the agency to participate and excel.
• Share learnings from award juries and past entries to continuously raise the standard of creative output across the agency.
• Represent the agency at key industry events, award shows, and juries, building relationships that enhance the agency’s profile and influence.

Key Performance Indicators (KPIs)

• Number of award entries submitted annually (with targets for regional and global shows).
• Number of shortlists and wins achieved per year.
• Quality and impact of award case submissions, as measured by jury feedback or benchmarking against industry best practice.

Professional, Technical Skill and Previous Experience Required

Skills

• Strong creative vision with an understanding of business objectives for clients and the agency.
• Highly skilled with leading a team of creative talent.
• Exceptional layout, typography composition, and production skills.
• Good communication, negotiations, and presentations skills, both verbal and written.
• Ability to make use of market research to influence strategic marketing and advertisements.
• Strong ability to multi-task.
• Great in digital and video disciplines.

Experience

• 10 years of related experience with 5+ years of creative direction in an agency.
• Prior experience with copywriting, design, or production.
• Prior project management experience, with a focus on creative direction.
• Understanding and past experience creating integrated content across all marketing channels including broadcast, digital, social media, paid media, mobile, print, outdoor, in-store and experiential.
• Proven experience with concept development.

Preferred Qualifications

• Degree or Diploma in digital design or writing (or a portfolio that shows competent skills).

Ogilvy Africa: Company Overview

Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.

We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.

In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.

Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.

Ogilvy Africa Beliefs

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgraded. Same is true for people.
• We need more cows than milk men: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech.
• Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed; individuals fail.
• Fail often, fail fast: We see entrepreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure, and start something new.

Role Summary:

The Designer will create engaging and visually appealing multimedia content across various platforms, including digital and print. This role requires a highly creative individual with strong technical skills in graphic design, video editing, and animation. The Designer will collaborate closely with content managers and other team members to develop high-quality multimedia assets that effectively communicate brand messages and enhance the user experience.

Key Responsibilities:

• Visual Design: Create visually appealing graphics, illustrations, infographics, logos, and other visual elements for digital and print materials, ensuring brand consistency across all design assets.
• Animation & Video Production: Conceptualize, script, shoot, and edit videos for various purposes. Create and design digital images, video animations, and textual animations.
• Collaboration: Work closely with content managers and cross-functional teams (program management, community managers, developers) to generate creative ideas and concepts.
• Quality Assurance: Ensure all creative assets meet a high-quality score (e.g., 95%) and are platform appropriate.
• Project Management: Manage multiple projects simultaneously, meet tight deadlines, prioritize tasks effectively, and adapt to changing project requirements.
• Technical Proficiency: Demonstrate proficiency in graphic design software, video editing tools, and animation software.

Role Requirements:

• Education: Bachelor's degree or Diploma in Multimedia Design, Graphic Design, or a related field.
• Experience: Proven experience as a Designer or a similar role.
• Portfolio: A strong portfolio showcasing a diverse range of multimedia projects.
• Skills:
  • Proficiency in industry-standard design and multimedia software (e.g., Adobe Creative Suite).
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong attention to detail and a high level of creativity.
  • Effective time management and project management skills.

Company Overview:

The Ogilvy Africa Network is the largest agency network on the continent, serving over 40 countries with a team of 900 people across Central, East, and West Africa. Headquartered in Nairobi, Kenya, Ogilvy Africa works with a prestigious portfolio of clients, including AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PwC, Total Energies, UNICEF, Unilever, and WWF, among others.

Ogilvy Africa's unique operating model, One Ogilvy, allows for seamless omnichannel experiences for clients' consumers. The agency leverages data, content, and technology to create impactful campaigns and strives to be the best-practice agency model for developing and emerging markets. With a history of winning top regional and global awards, including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards, Loeries, and WARC, Ogilvy Africa is a leading force in the industry. Ogilvy is a global network of WPP and was recently named the #1 creative network in the world by WARC (2023). Ogilvy believes in diversity as a competitive advantage and is committed to a fair and inclusive hiring process.

Ogilvy Beliefs:

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless it's constantly upgraded. The same is true for people.
• We need more cows than milkmen: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes the holy trinity of Data-Content-Tech.
• Diversity is a competitive advantage: New profiles, new skills, and new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skill set we need. It's the only way to scale at speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams succeed, individuals fail.
• Fail often, fail fast: We see the intrapreneur in all our people and encourage a culture of pilots. Test, succeed, and scale; or fail fast, learn from the failure, and start something new.