The Project Excellence Manager will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain Team in Ghana.

What you will be doing:

Project Management:

• Ensuring pre-scope project plan is communicated to and anchored with project stakeholders together with their individual responsibilities.
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored
• Co-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project
• Conducting or contributing to post implementation reviews and identifying any lessons learned.
• Feeding carry-forward items back into the program plan

Business Intelligence:

• Providing expertise in understanding and using Jumia Supply Chain data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Creating KPIs and implement simple systems for performance measurements and growth; automating data collection and performance monitoring as much as possible.
• Designing granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Using Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.

Service Request:

• Developing and improve new and existing processes for resolving customer and vendor issues.
• Resolving all escalated issues end-to-end across Supply Chain
• Assigning all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Managing all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Informing and liaising with In-house and 3rd Party teams to resolve discovered problems.
• Analyzing and documenting all customer / seller complaints to prevent future occurrences of past problems

Process Control:

• Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs)
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies

Queue Management:

• Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit.
• Monitoring the queues closely to identify anomalies thus improving performance
• Overseeing daily Reporting on Incidents/Change/Problem tickets and SLA status
• Updating the incident categorization matrix based on evolving business complexity.
• Overall Point of Contact for End to End package/ item handling by Jumia Ghana Supply Chain team

What we are looking for:

• Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 8 years-total experience in supply chain, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Good Knowledge of the Logistical Operations in the local market is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 15-05-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

The Project Excellence Manager will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain Team in Ghana.

What you will be doing:

Project Management:

• Ensuring pre-scope project plan is communicated to and anchored with project stakeholders together with their individual responsibilities.
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored
• Co-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project
• Conducting or contributing to post implementation reviews and identifying any lessons learned.
• Feeding carry-forward items back into the program plan

Business Intelligence:

• Providing expertise in understanding and using Jumia Supply Chain data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Creating KPIs and implement simple systems for performance measurements and growth; automating data collection and performance monitoring as much as possible.
• Designing granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Using Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.

Service Request:

• Developing and improve new and existing processes for resolving customer and vendor issues.
• Resolving all escalated issues end-to-end across Supply Chain
• Assigning all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Managing all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Informing and liaising with In-house and 3rd Party teams to resolve discovered problems.
• Analyzing and documenting all customer / seller complaints to prevent future occurrences of past problems

Process Control:

• Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs)
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies

Queue Management:

• Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit.
• Monitoring the queues closely to identify anomalies thus improving performance
• Overseeing daily Reporting on Incidents/Change/Problem tickets and SLA status
• Updating the incident categorization matrix based on evolving business complexity.
• Overall Point of Contact for End to End package/ item handling by Jumia Ghana Supply Chain team

What we are looking for:

• Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 8 years-total experience in supply chain, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Good Knowledge of the Logistical Operations in the local market is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 15-05-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention
• Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
• Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.

• You have 6+ years of experience
• You have experience managing complex teams
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English.
• You have a strong sense of ownership, with a hands-on approach
• You are highly analytical and have a data-driven mindset with excellent numerical skills
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 600+ cities across 50 countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..

• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Role Summary: Group Creative Director (GCD)

The Group Creative Director (GCD) is a strong leader who will manage, inspire, and lead multiple creative teams at various levels. A strong conceptual thinker with a pulse on culture and technology who also demonstrates a thorough understanding of the digital/social landscape. This person also needs to be a great partner to Planning, Strategy, Account and Project Management teams. As well as being an exceptional collaborator with clients actively listening and understanding their true needs but also developing a trusting relationship that allows for the Agency to push for better and more surprising work. As GCD you are expected to understand and contribute to both the visual expression and content of the ideas you put forth.

Key Responsibilities & Accountabilities

Creative Vision & Oversight

• Supervise a cross-functional team of multimedia graphic designers, art directors, copywriters, social media experts, photographers/videographers, and project managers in the strategic development of messages and deliverables – as well as external service providers.
• Conduct brainstorming sessions with creative teams, maintaining strategic and creative thinking to develop innovative and actionable creative initiatives in a fiscally responsible manner.
• Review and approve art and copy developed by the team, ensuring deliverables that effectively address marketing goals and challenges.
• Produce fresh, innovative work that translates complex ideas into compelling content and experiences for visually sophisticated audiences.
• Present, or oversee presentation of final concepts, and obtain approvals for deliverables.
• Drive the overall quality of the creative product whilst maintaining accountability to client objectives.
• Ensure quality of work is maintained/improved under your leadership.
• Spearhead and manage content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design, compelling content, and technology.

Team Leadership & Development

• Provide feedback, clear, focused feedback to your creative teams regarding improvements that could be made to the work, the department and the agency.
• Attract top talent and retain best creative and strategic staff.
• Be responsible for your reporting lines and the effective management and the growth of your staff. This includes all HR requirements.
• Champion a culture of creative ambition, motivating teams to pursue work that meets international award standards.
• Disseminate learning to improve the outputs of the agency.
• Promote a culture of “solutions” within the agency.

Client & Project Collaboration

• Strong organizational and time management skills.
• Prioritize work and resources across engagements based on short- and long-term needs, establishing production schedules by collaborating with cross-functional teams and production or web departments.
• Work with account teams to understand the clients’ brand and manage projects in a way that will support the delivery of the brand idea.
• Actively support and involve cross-functional team members at the appropriate time to resolve issues, and successfully deliver an excellent product from ideation through to flawless execution.

Industry & Market Acumen

• Possess in-depth knowledge and experience in developing and building brands.
• Ability to keep up to date with industry trends and standards in order to ensure that work is always fresh, world-class and original.
• Ability to be current with the latest trends of technology and visual influences across the entertainment and tech industries.
• Keep up to date with consumer engagement technologies and utility.
• Fast thinker: The Group Creative Director must be able to think fast, particularly during critical or stressful times and keep the team aligned and on track.
• He/she must have the ability to work independently and should be a self-starter.
• Good knowledge of required ecommerce best practices.
• Analyze campaign results and identifying opportunities for clear and motivating creative strategies.
• Analyze brand tracking, market trends, consumer need, and the competitive landscape to drive relevant creative product excellence.

Awards & Agency Reputation

• Lead the development of compelling creative award cases, ensuring that the agency’s best work is strategically positioned for regional and global recognition.
• Oversee the end-to-end process of awards entries, from identifying eligible work to crafting persuasive submissions and managing deadlines.
• Collaborate with creative and account teams to ensure that award-worthy ideas are nurtured from inception through execution.
• Maintain a repository of case studies and supporting materials to streamline future award submissions.
• Collaborate across the agency to help all aspects of our business thrive.
• Build the agency’s reputation both externally and internally.
• Concern yourself with the wellbeing of the agency’s culture, people and clients. Lead by example.
• Devise an award drive to produce better proactive work and ensure that this drive is efficiently run to create communication or utility “solutions”.
• Set and monitor KPIs related to awards entries and wins, making creative recognition a core measure of success for the department.
• Regularly review industry award calendars and proactively identify opportunities for the agency to participate and excel.
• Share learnings from award juries and past entries to continuously raise the standard of creative output across the agency.
• Represent the agency at key industry events, award shows, and juries, building relationships that enhance the agency’s profile and influence.

Key Performance Indicators (KPIs)

• Number of award entries submitted annually (with targets for regional and global shows).
• Number of shortlists and wins achieved per year.
• Quality and impact of award case submissions, as measured by jury feedback or benchmarking against industry best practice.

Professional, Technical Skill and Previous Experience Required

Skills

• Strong creative vision with an understanding of business objectives for clients and the agency.
• Highly skilled with leading a team of creative talent.
• Exceptional layout, typography composition, and production skills.
• Good communication, negotiations, and presentations skills, both verbal and written.
• Ability to make use of market research to influence strategic marketing and advertisements.
• Strong ability to multi-task.
• Great in digital and video disciplines.

Experience

• 10 years of related experience with 5+ years of creative direction in an agency.
• Prior experience with copywriting, design, or production.
• Prior project management experience, with a focus on creative direction.
• Understanding and past experience creating integrated content across all marketing channels including broadcast, digital, social media, paid media, mobile, print, outdoor, in-store and experiential.
• Proven experience with concept development.

Preferred Qualifications

• Degree or Diploma in digital design or writing (or a portfolio that shows competent skills).

Ogilvy Africa: Company Overview

Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi - Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB Inbev, Airtel, Africa CDC, Bill & Melinda Gates, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mastercard Foundation, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Standard Chartered, Total, Tullow, UNICEF, Unilever, Visa, Vodafone and WWF amongst others.

We offer services across the full spectrum of marketing domains including advertising (on and offline), Customer Engagement & Commerce, Digital Transformation, Shopper Marketing, Media, PR & Influence; all under one unified setup. We’ve also created proprietary marketing products in areas such as real-time marketing, social intelligence, virtual experiences, influencer management, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.

In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa); to name a few.

Ogilvy is a leading global creative network of WPP. Launched by David Ogilvy over 70 years ago, it’s referred-to as the Agency of Giants, by several industry experts.

Ogilvy Africa Beliefs

• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgraded. Same is true for people.
• We need more cows than milk men: We are a culture of practitioners, not managers. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech.
• Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
• Team > Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed; individuals fail.
• Fail often, fail fast: We see entrepreneurs in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure, and start something new.