We are looking for a Senior Software Engineer, AI Automations, to join our team. In this role, you will take part in the design and development of internal tools, workflow automations, and AI-powered applications that support internal offerings and sales enablement. This is a hands-on engineering role for someone who is equally comfortable building backend services, designing integrations, and delivering polished user-facing tools. You will work closely with data scientists and cross-functional stakeholders to turn ideas into reliable production systems.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do:

• Design, build, and maintain internal applications, automations, and AI-powered workflows
• Develop backend services and APIs in Python, Java Script (Node) and/or related technologies
• Build user-facing tools and dashboards using React
• Integrate LLMs and external services into business workflows using platforms such as OpenAI, Gemini, AWS, and GCP
• Partner with data scientists to productionize prototypes and analytical solutions
• Improve the architecture, reliability, testing, observability, and deployment of team-owned systems
• Work with stakeholders across business, operations, and sales to understand pain points and translate them into practical solutions
• Identify opportunities to automate repetitive work and streamline internal processes
• Establish engineering best practices for code quality, system design, CI/CD, and documentation
• Mentor other engineers and help raise the overall engineering bar of the team

What You Bring:

• 7+ years of software engineering experience, with strong experience building production systems
• Strong backend engineering skills, ideally in Python
• Experience building modern web applications with React
• Experience designing and consuming APIs, integrating third-party services, and building automation workflows
• Solid understanding of software architecture, system design, and scalable application development
• Experience working with cloud platforms such as AWS, GCP, or Azure
• Experience with containers, deployment pipelines, and engineering best practices in production environments
• Familiarity with LLM-based application development, including tools and APIs such as OpenAI, Gemini, or similar platforms
• Ability to evaluate where AI is useful in a workflow and where traditional engineering patterns are the better solution
• Strong communication skills and the ability to work directly with technical and non-technical stakeholders
• Proven ability to move from ambiguous business needs to working software

Nice to Have:

• Experience with workflow orchestration and automation tooling
• Experience building internal tools, sales enablement systems, or operational platforms
• Familiarity with vector databases, retrieval pipelines, agentic workflows, or prompt design
• Experience with asynchronous processing, task queues, and event-driven systems
• Exposure to analytics, experimentation, or collaboration with data science / ML teams
• Familiarity with Postgres and other common data storage technologies
• Experience with observability, monitoring, and production support
• Background in SaaS, enterprise platforms, or customer-facing solution engineering

English level:

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a Senior Software Engineer, AI Automations, to join our team. In this role, you will take part in the design and development of internal tools, workflow automations, and AI-powered applications that support internal offerings and sales enablement. This is a hands-on engineering role for someone who is equally comfortable building backend services, designing integrations, and delivering polished user-facing tools. You will work closely with data scientists and cross-functional stakeholders to turn ideas into reliable production systems.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do:

• Design, build, and maintain internal applications, automations, and AI-powered workflows
• Develop backend services and APIs in Python, Java Script (Node) and/or related technologies
• Build user-facing tools and dashboards using React
• Integrate LLMs and external services into business workflows using platforms such as OpenAI, Gemini, AWS, and GCP
• Partner with data scientists to productionize prototypes and analytical solutions
• Improve the architecture, reliability, testing, observability, and deployment of team-owned systems
• Work with stakeholders across business, operations, and sales to understand pain points and translate them into practical solutions
• Identify opportunities to automate repetitive work and streamline internal processes
• Establish engineering best practices for code quality, system design, CI/CD, and documentation
• Mentor other engineers and help raise the overall engineering bar of the team

What You Bring:

• 7+ years of software engineering experience, with strong experience building production systems
• Strong backend engineering skills, ideally in Python
• Experience building modern web applications with React
• Experience designing and consuming APIs, integrating third-party services, and building automation workflows
• Solid understanding of software architecture, system design, and scalable application development
• Experience working with cloud platforms such as AWS, GCP, or Azure
• Experience with containers, deployment pipelines, and engineering best practices in production environments
• Familiarity with LLM-based application development, including tools and APIs such as OpenAI, Gemini, or similar platforms
• Ability to evaluate where AI is useful in a workflow and where traditional engineering patterns are the better solution
• Strong communication skills and the ability to work directly with technical and non-technical stakeholders
• Proven ability to move from ambiguous business needs to working software

Nice to Have:

• Experience with workflow orchestration and automation tooling
• Experience building internal tools, sales enablement systems, or operational platforms
• Familiarity with vector databases, retrieval pipelines, agentic workflows, or prompt design
• Experience with asynchronous processing, task queues, and event-driven systems
• Exposure to analytics, experimentation, or collaboration with data science / ML teams
• Familiarity with Postgres and other common data storage technologies
• Experience with observability, monitoring, and production support
• Background in SaaS, enterprise platforms, or customer-facing solution engineering

English level:

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a Senior Software Engineer, AI Automations, to join our team. In this role, you will take part in the design and development of internal tools, workflow automations, and AI-powered applications that support internal offerings and sales enablement. This is a hands-on engineering role for someone who is equally comfortable building backend services, designing integrations, and delivering polished user-facing tools. You will work closely with data scientists and cross-functional stakeholders to turn ideas into reliable production systems.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do:

• Design, build, and maintain internal applications, automations, and AI-powered workflows
• Develop backend services and APIs in Python, Java Script (Node) and/or related technologies
• Build user-facing tools and dashboards using React
• Integrate LLMs and external services into business workflows using platforms such as OpenAI, Gemini, AWS, and GCP
• Partner with data scientists to productionize prototypes and analytical solutions
• Improve the architecture, reliability, testing, observability, and deployment of team-owned systems
• Work with stakeholders across business, operations, and sales to understand pain points and translate them into practical solutions
• Identify opportunities to automate repetitive work and streamline internal processes
• Establish engineering best practices for code quality, system design, CI/CD, and documentation
• Mentor other engineers and help raise the overall engineering bar of the team

What You Bring:

• 7+ years of software engineering experience, with strong experience building production systems
• Strong backend engineering skills, ideally in Python
• Experience building modern web applications with React
• Experience designing and consuming APIs, integrating third-party services, and building automation workflows
• Solid understanding of software architecture, system design, and scalable application development
• Experience working with cloud platforms such as AWS, GCP, or Azure
• Experience with containers, deployment pipelines, and engineering best practices in production environments
• Familiarity with LLM-based application development, including tools and APIs such as OpenAI, Gemini, or similar platforms
• Ability to evaluate where AI is useful in a workflow and where traditional engineering patterns are the better solution
• Strong communication skills and the ability to work directly with technical and non-technical stakeholders
• Proven ability to move from ambiguous business needs to working software

Nice to Have:

• Experience with workflow orchestration and automation tooling
• Experience building internal tools, sales enablement systems, or operational platforms
• Familiarity with vector databases, retrieval pipelines, agentic workflows, or prompt design
• Experience with asynchronous processing, task queues, and event-driven systems
• Exposure to analytics, experimentation, or collaboration with data science / ML teams
• Familiarity with Postgres and other common data storage technologies
• Experience with observability, monitoring, and production support
• Background in SaaS, enterprise platforms, or customer-facing solution engineering

English level:

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Role Overview

We are looking for a Sr. DevOps Engineer to help build, operate, and continuously improve the secure cloud platforms that power Juvare’s mission-critical enterprise resilience solutions. In this role, you’ll partner across Engineering and Security to deliver reliable, scalable SaaS environments for commercial and federal customers, with a proven track record operating in regulated settings. Experience supporting AI/MLOps workflows is a plus.

Location

• Atlanta / Remote

Must Have

• Cloud Platforms: Strong hands-on experience with AWS and Azure
• Regulated Environments: Experience operating in FedRAMP High, DoD Impact Level 5 (IL5), or equivalent regulated environments
• Compliance & ConMon: Strong understanding of Authority to Operate (ATO) processes, compliance, and continuous monitoring (ConMon)
• GovCloud: Experience working within AWS GovCloud or secure boundary environments
• Databases: Operational experience with managed databases (backup/restore, replication, performance, and access management; Azure SQL and Aurora PostgreSQL preferred)
• Infrastructure as Code: Experience with infrastructure as code (Terraform)
• CI/CD Pipelines: CI/CD pipeline experience (GitLab, GitHub)
• Automation (AI-Enabled): Experience building workflow automation and developer automation using tools like n8n, Replit, or similar
• Containers & Orchestration: Strong experience with containers and orchestration (Docker, Kubernetes, AKS, EKS, ECS/Fargate)
• Monitoring & Observability: Experience with monitoring and observability (Datadog, CloudWatch)
• Security Tooling: Exposure to security tooling (WAF, SIEM, vulnerability management)
• Scripting: Strong scripting skills (Python, Bash, Powershell)
• Production Operations: Experience in production operations (incident response, on-call, RCA)
• Architecture: Strong understanding of networking, security, and system architecture
• AI / MLOps:
  • MLOps Pipelines: Experience with MLOps pipelines (training, deployment, monitoring)
  • Tools: Familiarity with tools like SageMaker, MLflow, Kubeflow, or similar
  • Model Deployment: Experience deploying models to production (real-time or batch)
  • Data & Lifecycle: Understanding of data pipelines and model lifecycle management

Nice to Have

• Experience with LLMs / GenAI workflows (RAG, prompt engineering, fine-tuning)
• Familiarity with vector databases (Pinecone, Weaviate, OpenSearch)
• Exposure to AIOps or AI-driven automation
• Experience with data platforms (Databricks, Snowflake, Redshift)
• GCP experience a plus; comfort operating with a cloud-agnostic mindset
• Multi-cloud or hybrid architecture experience
• Cost optimization and performance tuning
• Jira / Confluence experience

What We're Looking For

• Ownership Mindset: Strong sense of ownership in regulated, high-stakes environments — you treat the platform like it's yours
• Compliance + Speed: Ability to balance compliance, security, and delivery speed without sacrificing one for the other
• Cross-Team Collaboration: Comfortable working across SysOps, Engineering, and Security teams — you're a bridge, not a silo

Additional Information:

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”).  A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license.  A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.

As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.

Highlights:

Role: Senior ML-Engineer

Location: Georgia, Remote

Language: Russian-speaking team; Strong English required (B2)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We're looking for an ML Engineer with 5+ years of production experience to strengthen our ML team. We operate as an internal service and centre of excellence for 10+ product teams at Fundraise Up. This means you won't be tied to a single feature: one day you might be optimising donation amounts and upsell offers, and the next you could be building a smart assistant for the admin panel or working on transaction classification.

We actively use not only classical ML, but also RL, and we're expanding our LLM-based solutions — prompt engineering and pipeline design with LLM APIs (OpenAI and equivalents). That's why we're looking for someone with a broad mindset who isn't afraid to experiment and can choose the most effective approach for each task.

The project's main audience and business team are based in the US. Although the product development team is Russian-speaking, you may occasionally need to write in English.

What You’ll Do

• Develop and deploy ML solutions across different business areas using tabular data (uplift models, recommender systems). We are also actively developing projects that will involve e-commerce mechanics.
• Select the most appropriate ML/LLM approaches or propose alternative solutions.
• Build end-to-end ML solutions: data preparation, training, API development, and monitoring.
• Design prompts and LLM API-based pipelines for specific product tasks: classification, content generation, and response quality evaluation.

Requirements

• 5+ years of ML/DS experience solving real product problems
• Strong expertise in ML and mathematical statistics: solid knowledge of classical algorithms (especially gradient boosting); NLP knowledge is a plus
• Metrics-driven mindset: ability to connect ML metrics (ROC-AUC, F1, RMSE) with business metrics (CR, LTV)
• Strong engineering culture: confident in Python with a product-oriented approach to development; we value clean code, knowledge of design patterns, and solid engineering practices
• Data skills: advanced SQL; ability to independently and efficiently build complex datasets in ClickHouse and work with MongoDB
• MLOps understanding: hands-on experience with experiment tracking tools and understanding of production workflows (Docker, Git, CI/CD)
• Autonomy: ability to break down problems, choose the right tech stack (or justify a non-ML solution), and deliver to production

Our Tech Stack

Core: Python (uv, ruff), FastAPI, Pydantic, Docker

Models: CatBoost, Uplift Modeling (CausalML), OpenAI (RAG, Prompt-Engineering)

Data: ClickHouse, MongoDB, pandas, Polars, Redis

MLOps: MLflow, Airflow

Monitoring: Grafana, Sentry

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Role: Senior ML-Engineer, Finance

Location: Georgia, Remote

Language: Strong English required (C1)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We're looking for an ML Engineer with 5+ years of production experience to own a high-impact client intelligence initiative. Following a successful proof-of-concept with an external consultant, we are bringing this project fully in-house. The ultimate goal is to generate a comprehensive, enriched list of all potential clients globally — understanding their product requirements, industry verticals, and overall revenue potential — and deploy a scoring model that feeds directly into our sales pipeline.

This is an end-to-end ownership role. You will build from the ground up: data collection, enrichment, modeling, and production deployment. The project is co-managed by company executives and has a high strategic value.

What You’ll Do

• Build a market intelligence data-base via collecting different types of data (scraping, enrichment), fixing data pipeline and creating an ML model for scoring and analysis of the raw data.
• Design and operate scrapers to extract key signals from nonprofit websites, including products used, payment tools, and industry vertical indicators.
• Develop critical filters such as an "Is this website for fundraising?" binary classifier, alongside other features that distinguish high-potential prospects.
• Source and integrate financial data from international nonprofit registries, as well as third-party signals from SimilarWeb and Facebook.
• Store and structure the enriched dataset in our internal database, making it accessible and useful across the broader team for research and analysis.
• Work closely with the sales team to understand their qualification criteria. Analyze disqualified accounts in Salesforce to identify common exclusion patterns and refine scoring accordingly.
• Deploy the scoring model and own the process of integrating outputs into Salesforce in a clean, maintainable way.
• Build a scraper to monitor existing clients' websites, tracking whether Fundraise Up tools are correctly implemented across their properties.

Challenges You'll Navigate

• At the scale of ~1 million domains, expect domain duplicates, inconsistent data, and significant noise. You'll need to develop robust, cost-efficient filtering pipelines.
• A single model won't cover everything — you'll likely build several targeted sub-models tailored to specific verticals and geographies as the project matures.
• All of this needs to be accomplished without incurring high infrastructure or data costs. Pragmatic, scrappy solutions are valued here.

Requirements

• 5+ years of ML/DS experience solving real product problems
• Strong expertise in ML and mathematical statistics: solid knowledge of classical algorithms (especially gradient boosting) and understanding of modern NLP/LLM approaches
• Proven experience with large-scale web scraping and data pipeline construction
• Metrics-driven mindset: ability to connect ML metrics (ROC-AUC, F1, RMSE) with business metrics (conversion rate, LTV)
• Strong engineering culture: confident in Python with a product-oriented approach; we value clean code, knowledge of design patterns, and solid engineering practices
• Advanced SQL; ability to independently build complex datasets in ClickHouse and work with MongoDB
• MLOps understanding: hands-on experience with experiment tracking and production workflows (Docker, Git, CI/CD)
• Autonomy: ability to break down ambiguous problems, choose the right tech stack, and deliver to production

Our Tech Stack

Core: Python (uv, ruff), FastAPI, Pydantic, Docker

Models: CatBoost, Uplift Modeling (CausalML), OpenAI (RAG, Prompt-Engineering)

Data: ClickHouse, MongoDB, pandas, Polars, Redis

MLOps: MLflow, Airflow

Monitoring: Grafana, Sentry

Infra: linux server admin, distributed computation

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients.  If this sounds exciting to you, let’s chat!

SENIOR AI ENGINEER

We are hiring a Senior AI Engineer to lead the development of our cloud-based (Google Cloud), commercial AI products. You will bridge the gap between experimental data science prototypes and production-grade software. You will architect the robust systems and LLMOps workflows necessary to transform AI models into reliable, enterprise-ready applications. By designing stable backend architectures and seamless integration layers, you will ensure our AI solutions are not just functional, but ethical, efficient, and high-value products that meet the rigorous demands of our commercial clients.

What experience should you have:

• 6+ years of software engineering experience with at least 3 years dedicated to AI/ML application development.
• Expert proficiency in Python AI application development and modern API architecture (REST, GraphQL, gRPC) using enterprise standards like static type checking and data validation.
• Deep experience building production applications with LLM frameworks such as LangChain, LangGraph or LlamaIndex.
• Hands-on expertise with vector databases (Pinecone, Weaviate, PostgreSQL) and search algorithms.
• Strong understanding of LLMOps principles, including model registry, versioning, and serving infrastructure specifically in Google Cloud.
• Experience in Typescript development for prototyping and integrations
• Proficiency with git workflows and understanding of standard application development processes

Preferred Qualifications

• Knowledge of advanced prompt engineering and fine-tuning techniques (LoRA, PEFT).
• Experience optimizing inference costs and latency for large-scale deployments.
• Previous experience in a client-facing consulting role, managing diverse stakeholders and navigating complex organizational structures.
• Any Google Cloud Professional Certification

What you’ll be doing in this role:

• Lead the implementation of rigorous evaluation frameworks to monitor model performance, drift, and cost in real-time.
• Architect and develop high-performance backend services and APIs using Python (FastAPI) to serve large language models at scale.
• Design advanced Retrieval-Augmented Generation (RAG) systems, selecting and managing vector databases and optimizing embedding strategies for accuracy and speed.
• Establish comprehensive model observability and guardrail systems to monitor real-time performance, detect distribution drift, and implement automated safety filters that mitigate hallucinations, bias, and toxic outputs in production environments.
• Build robust integration layers that connect AI agents securely to external enterprise systems, CRMs, and legacy databases.
• Conduct code reviews, provide technical guidance, and foster a culture of continuous learning and innovation within the engineering team.
• Collaborate with infrastructure teams to define deployment strategies, ensuring solutions scale dynamically under load.
• Define the end-to-end architecture for AI products on cloud platforms (preferably Google Cloud Platform), ensuring high availability, security, and cost-effectiveness.

What you’ll need to accomplish in your first year:

• Develop reusable internal libraries and architectural patterns and standards to accelerate the delivery of AI solutions across multiple client engagements.
• Mentor engineers on best practices for building deterministic software around probabilistic AI models.

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

Apply today or check out all our opportunities!

#LI-Remote

#LI-Hybrid

#LI-Onsite

In this role, we are looking for a customer-first focused individual who is both detail-oriented and experienced in handling high-value accounts with professionalism and precision. As a Premier Care Specialist at StubHub, you will play a crucial role in elevating our customer service offerings, specializing in high-value transactions that demand exceptional, white-glove service. You will proactively monitor and engage with VIP customers, ensuring that from beginning to end, their experience is seamless and exemplary. In this dynamic, fast-paced environment, your ability to deliver outstanding results will be key to driving success. We aim to be recognized as the best and most trusted customer experience brand in the world! 

This full-time position requires a shift of 2:30 PM – 10:30 PM, Tuesday–Saturday or Thursday–Monday, including weekends and holidays (subject to change based on business needs).

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  

What You'll Do

• Provide prompt, professional, and courteous assistance to customers via multiple communication channels (phone, email, chat) regarding high dollar transactions, ensuring a high level of satisfaction and resolution.
• Guide customers through the transaction processes, offering step-by-step support and troubleshooting.
• Proactively identify, investigate, and resolve customer issues or concerns related to high value transactions promptly and effectively, collaborating with relevant departments to ensure a quick resolution.
• Accurately document customer interactions and transactions, and generate reports to track trends, identify recurring issues, and suggest improvements for customer support processes.
• Proactively identify opportunities to enhance customer support procedures, streamline processes, and contribute to the improvement of customer experience within high value transactions.  
• Build customer relationships to increase order value and future purchases from high value buyers. 
• Additional duties as assigned.

What You've Done

• 2+ years of experience in customer service or a related role, with demonstrated success.  
• Proven track record of achieving and exceeding performance targets and driving continuous improvement initiatives.
• Experience in managing accounts or providing specialized support in industries with high-value transactions, such as finance, luxury retail, or hospitality.
• Familiarity with the dynamic live event landscape, ticketing systems, and primary ticketing platforms.  
• Proficiency in Microsoft Office and CRM software.  

Who You Are

• Problem Solving: Utilizes analytical skills to dissect complex issues and make informed decisions that engineer long-term solutions based on data analysis, customer feedback, and organizational objectives to enhance customer satisfaction.
• Communication: Communicates effectively with team members, management, and stakeholders to convey ideas, provide guidance, and foster collaboration.
• Attention to Detail: Exhibits meticulous attention to detail in every customer interaction, ensuring precision in transaction processing and data management.
• Customer Advocate: Champions customer needs, ensuring that their concerns are prioritized and addressed promptly, fostering loyalty and long-term engagement.
• Relationship Building: Builds and maintains strong relationships with customers, team members, and stakeholders to drive engagement and loyalty.
• Technological Proficiency: Stays current with relevant technology and CRM platforms that enhance customer interaction and service delivery, ensuring efficiency and accuracy.
• Adaptability: Adapts quickly to changing priorities and business needs, demonstrating flexibility and resilience in a dynamic environment.