What You'll Do:

• Lead, mentor, and coach a high-performing team of customer care representatives to consistently exceed service and performance targets. 
• Monitor and analyze team metrics, including customer satisfaction (CSAT), service-level agreements (SLAs), and contact quality, implementing improvement initiatives as needed. 
• Resolve escalated customer issues (executive level) with a focus on timely resolution and customer satisfaction. 
• Partner with cross-functional teams to optimize processes, drive operational efficiency, and enhance the overall customer journey. 
• Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the company CRM system. 
• Conduct regular team meetings to communicate objectives, share insights, and reinforce performance expectations. 
• Foster a culture of accountability, collaboration, and continuous development within the customer care organization. 
• Support agent growth through structured coaching, personalized feedback, goal setting, and professional development planning. 
• Additional duties as assigned. 

Who You Are:

• Adaptability & Agility: Manages a specialized team operating across multiple high sensitivity verticals — legal, executive escalations, social care, media, and government relations — by quickly reprioritizing workloads, reallocating resources, and adjusting response strategies as case urgency, public visibility, or regulatory timelines shift. Maintains team stability and performance quality even when handling simultaneous, competing, high-stakes situations. 
• Customer-First Focus: Ensures all cases—regardless of complexity or sensitivity—are handled with consistency, urgency, and care, balancing compliance requirements with a strong focus on customer outcomes.
• Data-Driven Decision Making & Problem Solving: Analyzes cases trends, escalation patterns, and performance metrics to identify risks, close gaps, and drive proactive improvements, while keeping leadership informed.
• Effective Communication: Leads a team that produces high-stakes written and verbal communications — including legal responses, executive correspondence, public social replies, media statements, and government submissions. Sets clear quality standards, reviews critical outputs, and ensures every communication is accurate, on-brand, compliant, and appropriately calibrated for its audience and channel.
• Openness & Willingness to Learn: Stays current on regulatory, policy, and platform changes, strengthening team capability through ongoing training, knowledge-sharing, and process updates.
• People-First Leadership: Fosters a supportive, high-trust environment by prioritizing team well-being, workload balance, and development, enabling strong performance in high pressure situations.

What You've Done:

• 3+ years of experience in customer service or a related field. 
• 1+ years of supervisory or leadership experience in customer service. 
• Strong verbal and written communication skills. 
• Proficiency in Microsoft Office and CRM systems. 
• Ability to multitask, prioritize, and perform in a performance-driven culture. 
• Certifications or formal training in customer service or leadership development are a plus. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

In order to enable millions of users to explore, interact with, and participate in live events worldwide, we’re seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth.   

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

As a Strategy & Analytics Manager, you’ll play a hybrid role at the intersection of analytics, strategy, product, operations and finance. You’ll use analytics to identify high-impact efficiency opportunities and lead by influence cross-functionally to execute on these ideas. You’ll be partnering closely with engineers, analysts, operations and finance leaders. 

What You’ll Do: 

• Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities.
• Optimize growth opportunities and reduce inefficiency: identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L.
• Own the multi-hundred million customer experience cost data platform end-to-end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real-time views of cost, waste, and ROI.
• Attribute every dollar spent on customer experience: tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real time.
• Turn policy into P&L: quantify the financial impact of operational and product choices; embed cost/benefit guardrails into planning, experimentation, and business cases.
• Bridge Operations and Finance: establish trust through crisp reconciliation, driver-based forecasting, and explainable variances—building confidence up to and including the CFO. 

What You’ve Done: 

• 4-8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment; operating comfortably across business and Finance.
• Excellent analytical and technical skills: strong SQL proficiency and a solid understanding of database architecture; you wouldn’t be out of place on an Analytics Engineering team.
• Track record as a highly effective operator: Demonstrated success in owning cross-functional initiatives from concept through execution.
• Exceptional communication: You simplify complexity, write tight narratives, and present confidently to senior leadership (up to CFO/COO). 

If you’re excited to turn data into exponential buyer and seller onboarding growth and enable reinvestment of efficiency dollars into customer acceleration/retention, we’d love to hear from you. 

To enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

About the Team:  

We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met.  

What You’ll Do:  

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives. 
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
• Assist with building and developing a more mature seller experience organization. 

What You’ve Done:  

• 5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
• Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
• Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
• Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
• Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

To enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

About the Team:  

We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met.  

What You’ll Do:  

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives. 
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
• Assist with building and developing a more mature seller experience organization. 

What You’ve Done:  

• 5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
• Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
• Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
• Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
• Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is the industry-leading entertainment marketplace dedicated to helping people attend their favorite live events. We are on a mission to redefine the live event experience on a global scale.  

StubHub's Strategy & Analytics team is looking for an associate with revenue operations, CRM management, automation, and data visualization experience to help scale our Open Distribution Partnerships initiative – a high-visibility growth driver for the company. The Partnerships group works with live events organizers – including sports teams & leagues, concert promoters, festivals, and other rights holders – to advance their ticketing strategy and improve fan access by leveraging StubHub as a distribution channel. Within the Partnerships group, our Strategy & Analytics team owns all data analysis, financial forecasting, deal valuation, performance measurement, and strategic advisory work throughout the partnerships lifecycle.  

This role will focus on driving informed and scalable pre- and post-deal processes. Working cross-functionally with teams including Sales, Finance, and Product, the associate will define, implement, maintain, and refine the internal procedures that enable clear and effective communication across the Open Distribution organization. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY

What You'll Do:

• Own CRM data integrity, structure, and workflow automation to ensure a reliable source of truth for the Open Distribution organization
• Communicating rev ops processes to the Sales team and other relevant stakeholders to ensure compliance, answer questions, and incorporate feedback
• Monitor initiative KPIs and deliver clear and actionable reporting to leadership, leveraging available data integrations and visualizations
• Design and manage scalable sales outreach using CRM and other engagement tools (e.g., sequencing, segmentation, targeting, etc.)
• Partner with cross-functional stakeholders like Finance and Product to define metrics, improve data flows, and facilitate informed decision-making

What You've Done:

• 3-5 years of work experience, including direct experience in a revenue operations or similar role at a technology company
• Extensive experience overseeing adoption and maintenance of CRM tools (ideally HubSpot, though experience with similar products is sufficient)
• Strong cross-functional communication skills, including experience working directly with sales and finance teams
• Experience conducting quantitative and qualitative analysis, with ability to independently produce actionable insights and output compelling data visualizations
• Track record of streamlining business operations via automation (e.g., dynamic reporting, outbound messaging, etc.)
• Proficiency with MS Excel / PowerPoint; experience with Tableau, Hex, Snowflake, and AI-powered data tools helpful but not required

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. 

Our international Supply organization is seeking a Supply Manager for DACH region. This role will be based in Switzerland, preferably Zurich. German fluency is required. All key supplier relationships outside of North America are managed by the international supply team. The Supply Manager reports to the International Supply Operations Manager.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You've Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive

Our international Supply organization is seeking a Supply Manager for DACH region. This role will be based in Switzerland, preferably Zurich. German fluency is required. All key supplier relationships outside of North America are managed by the international supply team. The Supply Manager reports to the International Supply Operations Manager.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You've Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive

We are looking for an experienced Head of Global Customer Success, who thrives on pushing the boundaries of the possible, to lead and transform our customer success operations in the age of AI. This role is responsible for setting the strategic direction of the customer success centers, both internal and BPO locations, building high-performing teams, and delivering exceptional customer experiences at scale. We are looking for a leader that can implement innovative, disruptive solutions to drive a paradigm shift on the quality of help we provide. We want to do support better than anyone else and have the aspiration of resolving all customer issues instantly in a way that meets their needs, providing a concierge service to all.     

A critical part of this role is leading the development and execution of the AI-driven customer operations strategy – leveraging automation, conversational AI, and advanced analytics to enhance both customer and team member experiences. The ideal candidate is a forward-thinking leader who can translate emerging technologies into practical, measurable business outcomes.  

Location: Hybrid (3 days in office/2 days remote) – Atlanta, GA 

What You'll Do:

• Leadership & Team Development 
  • Lead and develop a talent dense multi-layered team (managers, supervisors, and agents), fostering a culture of feedback and accountability, innovation, and continuous improvement 
  • Build AI fluency within leadership layers, enabling managers to effectively adopt and lead tech-enabled workflows 
  • Drive change management efforts to ensure successful adoption of AI tools and new ways of working at scale 
• Strategic Direction & AI Transformation 
  • Define and execute the long-term vision for the call centers, including a clear roadmap for AI, automation and improving the quality of human support, to drive a paradigm shift  
  • Identify opportunities to leverage AI to improve both quality and efficiency  
  • Partner with Product, Data and Engineering teams to design, pilot, and scale AI-driven solutions 
  • Balance automation with human interaction to ensure a seamless, high-quality customer experience 
• Operational Excellence 
  • Oversee daily operations to ensure service levels, quality standards, and efficiency targets are consistently met and optimized 
  • Improve and monitor customer satisfaction metrics across both human and automated touchpoints 
  • Use data and AI-driven insights to optimize workflows, reduce handle times, and improve first-contact resolution.  
  • Continuously refine processes by integrating automation and intelligent routing.  

What You've Done

• 10+ years in call center or customer operations, with 5+ years in senior leadership roles 
• Demonstrated experience leading digital transformation or AI/automation initiatives in a customer support environment 
• Proven ability to lead and develop large teams through change and technology adoption 
• Track record of creating and successfully implementing forward thinking, innovative solutions that scale  
• Strong analytical mindset with the ability to translate data into actionable strategy  
• Experience providing customer service both internationally and levering BPOs is a meaningful plus  
• Bachelor’s degree from a top tier institution 

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role

StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Club Venues and Nightlife Partnerships to build and scale our relationships with clubs (<3,000 capacity venues) across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of club venues in the. Build relationships with all relevant stakeholders across the Owner, CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role

StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Club Venues and Nightlife Partnerships to build and scale our relationships with clubs (<3,000 capacity venues) across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of club venues in the. Build relationships with all relevant stakeholders across the Owner, CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

Location: Hybrid (3 days in office/2 days remote) – New York, NY

What You'll Do: 

• Develop and execute a comprehensive sports communications strategy that builds StubHub's authority as the definitive platform for live sports experiences, driving earned media across tentpole moments including league kickoffs, women's sports growth, and global tournaments.
• Own and grow sports media relations, building and managing relationships with sports, business, and culture reporters across print, digital, and broadcast outlets; serve as a trusted internal source on fan demand, loyalty trends, and cultural moments in sports.
• Lead consumer-facing sports storytelling, crafting insight-led narratives that speak to the emotional stakes of live sports attendance and StubHub's role in making those moments possible.
• Surface and develop compelling human stories — fan profiles, community narratives, and cultural moments — that bring the fan experience to life and earn meaningful media coverage.
• Anchor high-visibility calendar moments with proactive, data-backed communications campaigns that position StubHub as an authority on sports fandom and ticket demand.
• Partner closely with Corporate, Policy, and Government Relations Communications teams to ensure alignment and message consistency on sensitive or high-stakes sports moments, including legislative or regulatory matters involving ticketing.
• Monitor the sports media and cultural landscape to identify emerging trends, opportunities for proactive storytelling, and moments requiring rapid response.
• Contribute to broader consumer communications team initiatives, sharing sports-specific insights that inform company-wide messaging and positioning.

Who You Are: 

• Minimum of 7+ years of experience in sports communications, consumer communications, or a closely related field, with a demonstrated ability to operate independently and lead workstreams.
• Bachelor's degree in communications, Journalism, Public Relations, or a related field; advanced degree a plus.
• Proven track record of securing impactful earned media coverage in sports, business, and culture press.
• Strong, established relationships with reporters and editors covering sports, sports business, and consumer culture.
• Fluency in both cultural fandom and data-backed storytelling — equally comfortable pitching a fan story and presenting demand trend data to a business reporter.
• Deep knowledge of the sports media landscape, including digital, social, and emerging platforms.
• Calm, strategic, and decisive under pressure, with experience navigating fast-moving news cycles and high-stakes moments.
• Excellent written, verbal, and interpersonal communication skills.

What We Offer: 

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. 

StubHub's seeking for a strategic Account Manager to drive growth and business development for key accounts. This role involves building client relationships, negotiating new and existing business, developing growth strategies, and developing opportunities for cross/upsell.

What You'll Do: 

• Client Relationship Management: Serve as the primary point of contact for clients, managing day-to-day communications and fostering long-term partnerships. 
• Client Retention & Satisfaction: Understand and anticipate client needs, goals, provide solutions, and ensure high levels of satisfaction through ongoing support and engagement. 
• Issue Resolution & Objection Handling: Address client concerns, resolve problems quickly and efficiently while maintaining a high level of professionalism. 
• Market & Industry Awareness: Staying informed about our competitors and the market as well as being able to do thorough competitive analysis.  
• Feedback: Gathering and analyzing feedback on how clients' accounts are performing to enhance product development and the customer experience.

What You've Done: 

• Education - Bachelor's degree in business administration or marketing preferred.  
• Experience - 2 to 3 years of experience in B2B or B2C account management, retention, and relationship management 
• Being able to act as a main point of contact and advocate for clients while also maintaining what’s best for the business 
• Be as proactive as possible in supporting and identifying potential issues before they become problems and working to resolve them proactively. 
• Strong interpersonal and communication skills, both written and verbal. 
• Proficiency in Salesforce software and Microsoft Office Suite (Excel, PowerPoint, Word). 
• Manage and track account’s performances to be able to see if there is any room left for improving the warmth of that account and how it can be transferred over to our sales team to potentially upsell/cross sell with certain clients  
• Working cross functionally with our team of sales executives on these accounts to provide both support and opportunities for account growth 
• Detailed notes and reporting completed on our CRM (Salesforce) to create a complete view of the customer's history, needs, and interactions to help maintain continuity in the customer experience. 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

What You'll Do: 

• Develop and nurture strong relationships with assigned clients in accordance with quarterly goals established by the Director of Sales
• Onboard clients in line with quarterly targets set will contribute to the overall sales team target
• Proactively engage new clients to initiate a dialogue, which may involve cold calling
• Investigate and comprehend client needs and objectives to position our products or services effectively
• Build a communication plan that includes follow-up phone calls and in-person meetings to establish successful relationships
• Contribute to the Sales Team's quarterly goal attainment through your performance
• Serve as clients' main point of contact, addressing inquiries and resolving issues promptly
• Advocate for clients' needs and coordinate with internal teams to ensure client satisfaction
• Maintain accurate client records, communications, and account activity in Salesforce
• Prepare regular reports and updates on account status and progress

What You've Done: 

• 1-2 years of proven experience in sales, ideally e-commerce or IT/tech industry
• Cold calling experience and track record of meeting or exceeding sales targets 
• Strong organizational and time management skills
• Passion for sales and results-oriented mindset 
• Bachelor's Degree (preferably in Business Admin, Marketing or related field)
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to adapt and thrive in a fast-paced, dynamic environment
• Desire to learn and grow within the company
• Salesforce or another CRM tool knowledge will be a plus
• You must have cold calling experience and a track record of success in such a role
• Ability to manage your own time and leads
• You must love sales and be excited by hooking and converting leads

What We Offer: 

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Open Distribution strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Open Distribution Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role
StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Venue Partnerships to build and scale our relationships with amphitheaters, arenas, and stadiums across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of the largest venues in the country - amphitheaters, arenas, and stadiums. Build relationships with all relevant stakeholders across the CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Open Distribution strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Open Distribution Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role
StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Venue Partnerships to build and scale our relationships with amphitheaters, arenas, and stadiums across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of the largest venues in the country - amphitheaters, arenas, and stadiums. Build relationships with all relevant stakeholders across the CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

We’re rebuilding our data foundation from the ground up - and we’re looking for a Senior Analytics Engineer who thrives at the intersection of data infrastructure, business context, and cross-functional collaboration. If you're excited by the idea of owning foundational systems that will power pricing, personalization, experimentation, and more—this role is for you. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

About the Team:

As a Senior Analytics Engineer at StubHub, you’ll be a force multiplier for the entire company. You’ll build scalable data products and frameworks that empower analysts, data scientists, and business leaders to make better, faster decisions. You'll bring order to chaos, anticipate data needs before they arise, and partner with stakeholders across engineering, product, and business teams to help us unlock the full value of our data. 

What You'll Do:

• Own the development of cross-functional data models, core business metrics, and self-service dashboards/tools. 
• Build, document, and maintain robust data pipelines using tools like dbt, Airflow, Snowflake, BigQuery, or Databricks. 
• Anticipate and solve common data access patterns across product, marketing, finance, and operations teams. 
• Partner closely with data scientists, analysts, and software engineers—often serving as the bridge between product needs and data infrastructure. 
• Define and scale analytical frameworks that support experimentation, decision-making, and business health monitoring. 
• Act as a domain expert in one or more business areas (e.g., pricing, supply, demand, user growth), becoming a go-to thought partner for leadership. 
• Support real-time and batch data workflows, data governance practices, and metadata/catalog tooling. 

What You've Done:

• 5 - 10 years of experience in analytics engineering, data engineering, or business intelligence in a fast-paced, high-growth environment. 
• Expert SQL skills and strong proficiency in Python (or another programming language like Java). 
• Hands-on experience building data pipelines and models with tools like dbt, Airflow, and Snowflake (or equivalent). 
• Experience with BI tools such as Looker, Tableau, or Mode, and a strong understanding of enabling self-serve analytics. 
• Familiarity with both batch and streaming data processing patterns. 
• An ability to translate messy, real-world business problems into elegant, scalable data systems. 
• A collaborative mindset with a passion for partnering with non-technical stakeholders to unlock insights and drive impact. 
• Familiarity with data governance, observability, and metadata management tools is a plus. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

We’re rebuilding our data foundation from the ground up - and we’re looking for a Senior Analytics Engineer who thrives at the intersection of data infrastructure, business context, and cross-functional collaboration. If you're excited by the idea of owning foundational systems that will power pricing, personalization, experimentation, and more—this role is for you. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

About the Team:

As a Senior Analytics Engineer at StubHub, you’ll be a force multiplier for the entire company. You’ll build scalable data products and frameworks that empower analysts, data scientists, and business leaders to make better, faster decisions. You'll bring order to chaos, anticipate data needs before they arise, and partner with stakeholders across engineering, product, and business teams to help us unlock the full value of our data. 

What You'll Do:

• Own the development of cross-functional data models, core business metrics, and self-service dashboards/tools. 
• Build, document, and maintain robust data pipelines using tools like dbt, Airflow, Snowflake, BigQuery, or Databricks. 
• Anticipate and solve common data access patterns across product, marketing, finance, and operations teams. 
• Partner closely with data scientists, analysts, and software engineers—often serving as the bridge between product needs and data infrastructure. 
• Define and scale analytical frameworks that support experimentation, decision-making, and business health monitoring. 
• Act as a domain expert in one or more business areas (e.g., pricing, supply, demand, user growth), becoming a go-to thought partner for leadership. 
• Support real-time and batch data workflows, data governance practices, and metadata/catalog tooling. 

What You've Done:

• 5 - 10 years of experience in analytics engineering, data engineering, or business intelligence in a fast-paced, high-growth environment. 
• Expert SQL skills and strong proficiency in Python (or another programming language like Java). 
• Hands-on experience building data pipelines and models with tools like dbt, Airflow, and Snowflake (or equivalent). 
• Experience with BI tools such as Looker, Tableau, or Mode, and a strong understanding of enabling self-serve analytics. 
• Familiarity with both batch and streaming data processing patterns. 
• An ability to translate messy, real-world business problems into elegant, scalable data systems. 
• A collaborative mindset with a passion for partnering with non-technical stakeholders to unlock insights and drive impact. 
• Familiarity with data governance, observability, and metadata management tools is a plus. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

What You've Done: 

• Strategic Leadership
  • Drive enterprise growth strategy across the Account Growth organization.
  • Partner with the Head of Supply to define growth priorities, KPIs, and performance benchmarks.
  • Collaborate with the Head of Supply and Director of Sales to align post-onboarding growth initiatives.
  • Build and maintain strong, multi-level executive relationships within client organizations.
  • Identify emerging market opportunities and proactively propose expansion strategies.
• Account Growth & Revenue Ownership
  • Develop and execute a scalable account growth framework to drive expansion and upsell.
  • Own and manage Enterprise-level revenue targets.
  • Identify strategic sales priorities aligned to company strategy and product lifecycle.
  • Lead complex negotiations and high-impact client conversations.
  • Serve as the escalation point for strategic client challenges within the Account Growth team.
  • Build deep client relationships through discovery, strategic planning, and ongoing growth support.
  • Oversee and track team and individual performance against quarterly KPIs.
• Team Leadership & Development
  • Build, coach, and develop a high-performing team of Account Growth Managers (senior and junior).
  • Provide strategic guidance across team-led initiatives and client projects.
  • Identify performance gaps and implement corrective action plans as needed.
  • Partner with the People Team, with Head of Supply approval, on performance management and organizational transitions.
  • Foster deep domain expertise across the team in the North American supply landscape and relevant technology platform.
• Growth Initiatives & Innovation
  • Design and implement scalable frameworks that ensure the Account Growth organization supports broader company objectives.
  • Identify market share expansion opportunities and present structured proposals to senior leadership.
  • Lead strategic initiatives that strengthen client value, retention, and long-term revenue impact.
• Reporting & Operational Excellence
  • Define and track performance KPIs aligned to company objectives.
  • Analyze account and team performance data to inform strategy and optimize outcomes.
  • Deliver regular performance insights and strategic recommendations to the Head of Supply and VP of Growth.
  • Ensure CRM hygiene and accurate documentation of client interactions and pipeline progress within Salesforce.

What You'll Do: 

• Bachelor’s degree in Business Administration, Marketing, or related field preferred. Advanced degree is a plus.
• 8+ years of experience in B2B account management, business development, or client relationship leadership.
• Demonstrated success leading high-performing teams in a senior or strategic capacity.
• Proven track record of growing high-value Enterprise accounts and exceeding revenue targets.
• Experience navigating cross-functional environments and advocating for account growth priorities in strategic discussions.
• Strong strategic thinking with a clear focus on revenue growth and client success.
• Exceptional negotiation and executive-level communication skills.
• Ability to influence across functions and organizational levels.
• Advanced proficiency in Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong analytical capability with the ability to translate data into actionable strategy.
• Highly proactive and resourceful, anticipating risks and opportunities before they escalate.
• Experience building, mentoring, and scaling high-performing teams.
• Experience partnering cross-functionally with Sales, Product, Marketing, and Operations.
• Strong understanding of the North American supply ecosystem and ticketing technology landscape.
• Ability to thrive in a fast-paced, performance-driven environment.
• Comfortable balancing strategic thinking with hands-on execution.

What We Offer: 

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About Payments & Checkout 

Payments & Checkout owns the end-to-end flow that enables fans to purchase tickets on StubHub. We build the systems that make buying tickets simple, reliable, and accessible – across languages, currencies, and payment preferences. This work sits at the heart of StubHub’s business: without a seamless checkout experience, live events don’t happen. 

International Payments is a critical pillar of this mission. Our goal is to ensure that fans around the world can complete a purchase using the payment methods they trust, with high authorization rates and minimal friction – regardless of market-specific complexity. Success in this space directly drives global growth by making StubHub a truly international marketplace. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY

About the Role:   

As Senior Product Manager – International Payments, you will be the clear owner of StubHub’s international payments experience. You’ll focus on improving international buyer pipeline completion and authorization rates by expanding payment method coverage, orchestrating authorization optimization initiatives, and building adaptable systems that perform across diverse global markets. 

This is a senior, hands-on product role designed for someone with deep experience in payments, fintech, or fraud technology. You’ll work closely with engineering, data science, risk, and operations to solve complex approval-rate challenges — balancing global consistency with local optimization and making thoughtful build vs. buy decisions at scale. 

If you’re excited by the intersection of consumer experience, financial infrastructure, and global systems design, this role offers a rare opportunity to shape the payments foundation that enables live events for millions of fans worldwide. 

What You’ll Do:  

Own International Payments Performance 

• Serve as the end-to-end product owner for international payments, with accountability for buyer pipeline completion and authorization performance outside North America. 
• Identify and prioritize opportunities to improve conversion across markets with different payment norms, issuer behaviors, and risk profiles. 
• Define success metrics and drive sustained improvements in international checkout reliability and performance. 

Expand and Optimize Payment Capabilities 

• Lead integrations with new international payment methods and providers, ensuring scalable, reliable implementations. 
• Make strategic localization vs. global standardization decisions across payment flows, configurations, and experiences. 
• Design and evolve routing strategies, merchant descriptors, and issuer-facing optimizations to improve authorization outcomes. 

Build Intelligent, Adaptive Authorization & Risk Systems 

• Partner with engineering and data science to build and evolve adaptable international fraud and authorization systems. 
• Orchestrate initiatives across internal models, payment routing, and third-party tools to improve end-to-end performance. 
• Understand how fraud controls, issuer behavior, and payment methods interact across different markets. 

Lead Complex, Cross-Functional Execution 

• Work closely with engineering, data science, risk, and operations teams to deliver high-impact initiatives from concept to launch. 
• Drive build vs. buy decisions, evaluating vendors and internal capabilities with a focus on speed, scalability, and long-term flexibility. 
• Translate complex payments and fraud challenges into clear product strategy and execution plans. 

What You’ve Done: 

• 5+ years of experience in product management, with significant experience in payments, fintech, fraud technology, or adjacent financial systems. 
• Strong technical and analytical fluency – comfortable working with SQL, payments data, and complex system flows. 
• Experience integrating with payment methods, processors, and fraud tools, including vendor evaluation and system design. 
• Ability to operate independently in ambiguous problem spaces, setting direction while driving hands-on execution. 
• Systems thinker who understands how checkout experience, authorization logic, and risk controls interact across a global ecosystem. 
• Strong cross-functional leadership skills, with experience partnering closely with engineering, data science, risk, and operations teams. 

• Independently executing routine tasks with precision and consistency, while navigating the challenge of meeting aggressive daily productivity targets.
• Research and curate data-driven seat map references for both venue and event-level seat maps.
• Translating reference materials into complete and accurate section data
• Designing SVG seat maps and accurately link them to section data
• Maintaining accurate seller inventory section mappings
• Troubleshooting issues with seat maps and provide guidance to external teams
• Supporting continuous process refinement by participating in testing and brainstorming

What You've Done:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is seeking a Senior Paid Social Marketing Associate specializing in Meta to drive growth through high impact paid social innovation. In this role, you will take full ownership of Meta Ads campaign optimization, including planning experiments, building campaigns, and reporting performance to meet business objectives. You will collaborate with Engineers, Product Managers, Data Scientists, Data Analysts, and external platform partners to ensure operational excellence and deliver measurable outcomes.

This is an exciting opportunity for a results-driven marketer with 2-3 years of hands-on end-to-end Meta experience who thrives in a fast-paced environment and is eager to contribute to a world-class performance marketing organization.

Location: Hybrid (3 days in office/2 days remote) – Century City, CA

What You’ll Do:

• Partner with cross functional teams including Engineering, Creative, Product, and Data Science to support experimentation, measurement frameworks, and data driven decision making.
• Collaborate with Meta account representatives to troubleshoot issues and implement new product features and betas.
• Own paid social campaigns across Meta platforms including Facebook and Instagram with a focus on performance, efficiency, and scalable growth.
• Translate business goals into campaign strategies, including targeting, audience testing, and creative recommendations.
• Monitor performance and delivery and proactively adjust campaigns to meet key performance indicators.
• Own operational processes across the Meta channel, ensuring accuracy, timeliness, and adherence to best practices.
• Analyze campaign performance and diagnose issues using SQL, internal dashboards, and Ads Manager.
• Identify insights and opportunities to improve return on ad spend, expand audience reach, and enhance overall channel efficiency.
• Document operational flows, findings, and optimizations to support team knowledge sharing and process development.

What You’ve Done:

• Bachelor’s degree in Marketing, Business, or a related field preferred.
• 2-3 years of hands-on experience as the primary owner of end-to-end Meta paid campaigns.
• Data-driven mindset with a high degree of analytical rigor and attention to detail.
• Experience using SQL.
• Proficiency in auction dynamics, creative performance drivers, and measurement considerations.
• Strong communication skills with the ability to collaborate cross functionally and present insights clearly.
• Demonstrated curiosity and willingness to explore new tools, strategies, and technologies

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

In this role, we are looking for a customer-first focused individual who is both detail-oriented and experienced in handling high-value accounts with professionalism and precision. As a Premier Care Specialist at StubHub, you will play a crucial role in elevating our customer service offerings, specializing in high-value transactions that demand exceptional, white-glove service. You will proactively monitor and engage with VIP customers, ensuring that from beginning to end, their experience is seamless and exemplary. In this dynamic, fast-paced environment, your ability to deliver outstanding results will be key to driving success. We aim to be recognized as the best and most trusted customer experience brand in the world! 

This full-time position requires a shift of 2:30 PM – 10:30 PM, Tuesday–Saturday or Thursday–Monday, including weekends and holidays (subject to change based on business needs).

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  

What You'll Do

• Provide prompt, professional, and courteous assistance to customers via multiple communication channels (phone, email, chat) regarding high dollar transactions, ensuring a high level of satisfaction and resolution.
• Guide customers through the transaction processes, offering step-by-step support and troubleshooting.
• Proactively identify, investigate, and resolve customer issues or concerns related to high value transactions promptly and effectively, collaborating with relevant departments to ensure a quick resolution.
• Accurately document customer interactions and transactions, and generate reports to track trends, identify recurring issues, and suggest improvements for customer support processes.
• Proactively identify opportunities to enhance customer support procedures, streamline processes, and contribute to the improvement of customer experience within high value transactions.  
• Build customer relationships to increase order value and future purchases from high value buyers. 
• Additional duties as assigned.

What You've Done

• 2+ years of experience in customer service or a related role, with demonstrated success.  
• Proven track record of achieving and exceeding performance targets and driving continuous improvement initiatives.
• Experience in managing accounts or providing specialized support in industries with high-value transactions, such as finance, luxury retail, or hospitality.
• Familiarity with the dynamic live event landscape, ticketing systems, and primary ticketing platforms.  
• Proficiency in Microsoft Office and CRM software.  

Who You Are

• Problem Solving: Utilizes analytical skills to dissect complex issues and make informed decisions that engineer long-term solutions based on data analysis, customer feedback, and organizational objectives to enhance customer satisfaction.
• Communication: Communicates effectively with team members, management, and stakeholders to convey ideas, provide guidance, and foster collaboration.
• Attention to Detail: Exhibits meticulous attention to detail in every customer interaction, ensuring precision in transaction processing and data management.
• Customer Advocate: Champions customer needs, ensuring that their concerns are prioritized and addressed promptly, fostering loyalty and long-term engagement.
• Relationship Building: Builds and maintains strong relationships with customers, team members, and stakeholders to drive engagement and loyalty.
• Technological Proficiency: Stays current with relevant technology and CRM platforms that enhance customer interaction and service delivery, ensuring efficiency and accuracy.
• Adaptability: Adapts quickly to changing priorities and business needs, demonstrating flexibility and resilience in a dynamic environment. 

StubHub Open Distribution is a strategic, relationship-driven initiative focused on building direct integrations with primary ticketing platforms, venues, leagues, and rights holders.
Our mission is to expand transparent, scalable distribution by enabling partners to activate StubHub directly from their primary systems — unlocking incremental demand, data visibility, and commercial value without competing as a primary provider.

Open Distribution is designed to be partner-first, integration-led, and built for scale across sports, music, performing arts, and emerging event categories

The Director of Primary Integration Partnerships will lead and manage strategic relationships with primary ticketing systems and integrated venue partners. Based in New York City, this role sits at the intersection of business development, technical integration, and supplier management. This individual must have a strong working knowledge of how ticketing systems operate across sports, live entertainment, performing arts, and emerging event verticals. They will be responsible for articulating the StubHub Open Distribution value proposition, onboarding primary partners, managing integration pipelines, and serving as the day-to-day commercial lead across primary system relationships. The ideal candidate combines commercial acumen, technical fluency, and deep industry relationships.

Location: Hybrid (3 days in office/2 days remote) – New York, NY

What You'll Do: 

• Primary Platform Partnerships
  • Identify, develop, and manage relationships with primary ticketing platforms and integrated suppliers.
  • Clearly communicate the Open Distribution value proposition to executive stakeholders, product teams, and commercial leads.
  • Own the full lifecycle of primary integration partnerships — from initial outreach through contract execution and activation.
• Integration & Onboarding Management
  • Partner cross-functionally with Product, Engineering, Legal, and Operations to scope, prioritize, and execute integrations.
  • Oversee supplier onboarding processes, ensuring clarity around inventory controls, attribution, reporting, and commercial terms.
  • Maintain visibility into integration pipelines, timelines, and technical dependencies.
• Commercial Strategy & Execution
  • Structure scalable commercial models that align incentives between StubHub and primary partners.
  • Negotiate and manage agreements focused on distribution enablement, supplier access, and long-term platform collaboration.
  • Drive measurable ticket sales growth through integrated distribution.
• Industry Representation & Relationship Building
  • Leverage and expand an existing network across ticketing platforms, venues, leagues, promoters, and rights holders.
  • Represent StubHub externally at industry conferences, partner meetings, and executive-level discussions.
  • Maintain a relationship-first approach while navigating complex commercial and contractual environments.
• Ongoing Partner Management
  • Monitor partner performance, optimize distribution strategy, and identify expansion opportunities.
  • Ensure alignment between primary systems and StubHub marketplace capabilities.
  • Act as the internal voice of the partner, bringing strategic feedback into product and operational roadmaps.

What You've Done:

• 8–12+ years of experience in ticketing, live entertainment, sports, or related distribution businesses.
• Strong working knowledge of primary ticketing systems, APIs, allocation models, and various distribution frameworks.
• Demonstrated ability to manage integrations between technology platforms.
• Established network within the ticketing ecosystem (primary platforms, venues, leagues, promoters).
• Proven track record of negotiating commercial agreements and managing long-term partnerships.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Strategic mindset with operational discipline.
• Willingness to travel (~30–50%) as needed for partner engagement.
• Bachelor’s degree required; advanced degree a plus.

What We're Looking for: 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is looking for a Senior Product Manager with a passion for solving complicated data problems for the Catalog team. Catalog forms the backbone of the StubHub consumer experience allowing other downstream teams to leverage and build upon structured data sets. As a Senior Product Manager, you will own the ingestion, enrichment, and serving of the primary data structure that drives our global business. Tangible product work you will solve will be data integration options to enhance our global catalog and solving for how to best model data based on various frontend & data layer use cases. Think of the type of structured data that powers the most feature rich recommendation engines and imagine how you can deliver a roadmap for StubHub to achieve that goal. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

About the Team:   

Catalog forms the foundation of the StubHub consumer experience and is at the heart of our mission: to connect people with unforgettable experiences. The team is responsible for sourcing and categorizing data as part of the ingestion process, efficiently and meaningfully storing ever-growing stream of data and finally exposing the data to the end-user through comprehensive set of scalable and intuitive interfaces. At a foundational level, Catalog team aspires to act as an innovation engine for downstream teams – powering the enrichment of experiences on the frontend within Consumer Experience, enabling innovative strategies for Customer Service and facilitating more relevant ads for Performance Marketing. Finally, as the source for all visual assets (images, maps, view from seat, etc.), Catalog has a pivotal role in changing the look and feel of StubHub’s website, serving millions of users a month with engaging visual assets.   

What You’ll Do:  

• As the source of product-related data, you will be responsible for ensuring a high bar for data quality and building scalable solutions to provide high quality data and unlock value. 
• Help form a view of what a "superb" catalog through working with product and operations teams across the company.
• Drive vision and strategy for the event catalog that powers high-impact consumer experiences like search and discovery, analytics, and recommendations.

 What You’ve Done: 

• 5+ years working in product management delivering high quality data products.
• History of data driven decision making.
• Bachelors' degree in STEM, finance, economics, or another relevant field.
• Knowledge of SQL and/or data modeling.