About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role

StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Club Venues and Nightlife Partnerships to build and scale our relationships with clubs (<3,000 capacity venues) across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of club venues in the. Build relationships with all relevant stakeholders across the Owner, CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role

StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Club Venues and Nightlife Partnerships to build and scale our relationships with clubs (<3,000 capacity venues) across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of club venues in the. Build relationships with all relevant stakeholders across the Owner, CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Open Distribution strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Open Distribution Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role
StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Venue Partnerships to build and scale our relationships with amphitheaters, arenas, and stadiums across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of the largest venues in the country - amphitheaters, arenas, and stadiums. Build relationships with all relevant stakeholders across the CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Open Distribution strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Open Distribution Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role
StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Venue Partnerships to build and scale our relationships with amphitheaters, arenas, and stadiums across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of the largest venues in the country - amphitheaters, arenas, and stadiums. Build relationships with all relevant stakeholders across the CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

We’re rebuilding our data foundation from the ground up - and we’re looking for a Senior Analytics Engineer who thrives at the intersection of data infrastructure, business context, and cross-functional collaboration. If you're excited by the idea of owning foundational systems that will power pricing, personalization, experimentation, and more—this role is for you. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

About the Team:

As a Senior Analytics Engineer at StubHub, you’ll be a force multiplier for the entire company. You’ll build scalable data products and frameworks that empower analysts, data scientists, and business leaders to make better, faster decisions. You'll bring order to chaos, anticipate data needs before they arise, and partner with stakeholders across engineering, product, and business teams to help us unlock the full value of our data. 

What You'll Do:

• Own the development of cross-functional data models, core business metrics, and self-service dashboards/tools. 
• Build, document, and maintain robust data pipelines using tools like dbt, Airflow, Snowflake, BigQuery, or Databricks. 
• Anticipate and solve common data access patterns across product, marketing, finance, and operations teams. 
• Partner closely with data scientists, analysts, and software engineers—often serving as the bridge between product needs and data infrastructure. 
• Define and scale analytical frameworks that support experimentation, decision-making, and business health monitoring. 
• Act as a domain expert in one or more business areas (e.g., pricing, supply, demand, user growth), becoming a go-to thought partner for leadership. 
• Support real-time and batch data workflows, data governance practices, and metadata/catalog tooling. 

What You've Done:

• 5 - 10 years of experience in analytics engineering, data engineering, or business intelligence in a fast-paced, high-growth environment. 
• Expert SQL skills and strong proficiency in Python (or another programming language like Java). 
• Hands-on experience building data pipelines and models with tools like dbt, Airflow, and Snowflake (or equivalent). 
• Experience with BI tools such as Looker, Tableau, or Mode, and a strong understanding of enabling self-serve analytics. 
• Familiarity with both batch and streaming data processing patterns. 
• An ability to translate messy, real-world business problems into elegant, scalable data systems. 
• A collaborative mindset with a passion for partnering with non-technical stakeholders to unlock insights and drive impact. 
• Familiarity with data governance, observability, and metadata management tools is a plus. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

We’re rebuilding our data foundation from the ground up - and we’re looking for a Senior Analytics Engineer who thrives at the intersection of data infrastructure, business context, and cross-functional collaboration. If you're excited by the idea of owning foundational systems that will power pricing, personalization, experimentation, and more—this role is for you. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

About the Team:

As a Senior Analytics Engineer at StubHub, you’ll be a force multiplier for the entire company. You’ll build scalable data products and frameworks that empower analysts, data scientists, and business leaders to make better, faster decisions. You'll bring order to chaos, anticipate data needs before they arise, and partner with stakeholders across engineering, product, and business teams to help us unlock the full value of our data. 

What You'll Do:

• Own the development of cross-functional data models, core business metrics, and self-service dashboards/tools. 
• Build, document, and maintain robust data pipelines using tools like dbt, Airflow, Snowflake, BigQuery, or Databricks. 
• Anticipate and solve common data access patterns across product, marketing, finance, and operations teams. 
• Partner closely with data scientists, analysts, and software engineers—often serving as the bridge between product needs and data infrastructure. 
• Define and scale analytical frameworks that support experimentation, decision-making, and business health monitoring. 
• Act as a domain expert in one or more business areas (e.g., pricing, supply, demand, user growth), becoming a go-to thought partner for leadership. 
• Support real-time and batch data workflows, data governance practices, and metadata/catalog tooling. 

What You've Done:

• 5 - 10 years of experience in analytics engineering, data engineering, or business intelligence in a fast-paced, high-growth environment. 
• Expert SQL skills and strong proficiency in Python (or another programming language like Java). 
• Hands-on experience building data pipelines and models with tools like dbt, Airflow, and Snowflake (or equivalent). 
• Experience with BI tools such as Looker, Tableau, or Mode, and a strong understanding of enabling self-serve analytics. 
• Familiarity with both batch and streaming data processing patterns. 
• An ability to translate messy, real-world business problems into elegant, scalable data systems. 
• A collaborative mindset with a passion for partnering with non-technical stakeholders to unlock insights and drive impact. 
• Familiarity with data governance, observability, and metadata management tools is a plus. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is seeking a Senior Paid Social Marketing Associate specializing in Meta to drive growth through high impact paid social innovation. In this role, you will take full ownership of Meta Ads campaign optimization, including planning experiments, building campaigns, and reporting performance to meet business objectives. You will collaborate with Engineers, Product Managers, Data Scientists, Data Analysts, and external platform partners to ensure operational excellence and deliver measurable outcomes.

This is an exciting opportunity for a results-driven marketer with 2-3 years of hands-on end-to-end Meta experience who thrives in a fast-paced environment and is eager to contribute to a world-class performance marketing organization.

Location: Hybrid (3 days in office/2 days remote) – Century City, CA

What You’ll Do:

• Partner with cross functional teams including Engineering, Creative, Product, and Data Science to support experimentation, measurement frameworks, and data driven decision making.
• Collaborate with Meta account representatives to troubleshoot issues and implement new product features and betas.
• Own paid social campaigns across Meta platforms including Facebook and Instagram with a focus on performance, efficiency, and scalable growth.
• Translate business goals into campaign strategies, including targeting, audience testing, and creative recommendations.
• Monitor performance and delivery and proactively adjust campaigns to meet key performance indicators.
• Own operational processes across the Meta channel, ensuring accuracy, timeliness, and adherence to best practices.
• Analyze campaign performance and diagnose issues using SQL, internal dashboards, and Ads Manager.
• Identify insights and opportunities to improve return on ad spend, expand audience reach, and enhance overall channel efficiency.
• Document operational flows, findings, and optimizations to support team knowledge sharing and process development.

What You’ve Done:

• Bachelor’s degree in Marketing, Business, or a related field preferred.
• 2-3 years of hands-on experience as the primary owner of end-to-end Meta paid campaigns.
• Data-driven mindset with a high degree of analytical rigor and attention to detail.
• Experience using SQL.
• Proficiency in auction dynamics, creative performance drivers, and measurement considerations.
• Strong communication skills with the ability to collaborate cross functionally and present insights clearly.
• Demonstrated curiosity and willingness to explore new tools, strategies, and technologies

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub's Product Security Engineering Team is seeking a Senior Engineer to enhance our security posture within the end user and services product domain. The perfect candidate will possess experience in CI/CD pipeline security, product and application architecture reviews, contextualized vulnerability management processes, and automation. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA 

About the team: 

StubHub’s Product Security Engineering Team plays a critical role in securing the platforms that power the world’s largest ticket marketplace. This team works hands-on with cutting-edge tools and cloud-native technologies to embed security into every layer of the software development lifecycle—from architecture to automation. If you're passionate about offensive security, CI/CD hardening, and driving real impact across modern product teams, this is your opportunity to lead and innovate at global scale.

StubHub's Product Security Engineering Team is seeking a Senior Engineer to enhance our security posture within the end user and services product domain. The perfect candidate will possess experience in CI/CD pipeline security, product and application architecture reviews, contextualized vulnerability management processes, and automation. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA 

About the team: 

StubHub’s Product Security Engineering Team plays a critical role in securing the platforms that power the world’s largest ticket marketplace. This team works hands-on with cutting-edge tools and cloud-native technologies to embed security into every layer of the software development lifecycle—from architecture to automation. If you're passionate about offensive security, CI/CD hardening, and driving real impact across modern product teams, this is your opportunity to lead and innovate at global scale.

Join StubHub's Edge Services team as a Software/Security Engineer and help shape the global infrastructure that keeps millions of fans connected, secure, and engaged—right at the edge. You'll work on state of the art CDN architecture, advanced bot mitigation, and real-time fraud defenses, collaborating with top-tier security and platform teams to drive innovation at massive scale. This is your chance to build resilient, high-performance systems that directly power one of the largest live event marketplaces in the world. 

Join StubHub's Edge Services team as a Software/Security Engineer and help shape the global infrastructure that keeps millions of fans connected, secure, and engaged—right at the edge. You'll work on state of the art CDN architecture, advanced bot mitigation, and real-time fraud defenses, collaborating with top-tier security and platform teams to drive innovation at massive scale. This is your chance to build resilient, high-performance systems that directly power one of the largest live event marketplaces in the world. 

Join StubHub's Edge Services team as a Software/Security Engineer and help shape the global infrastructure that keeps millions of fans connected, secure, and engaged—right at the edge. You'll work on state of the art CDN architecture, advanced bot mitigation, and real-time fraud defenses, collaborating with top-tier security and platform teams to drive innovation at massive scale. This is your chance to build resilient, high-performance systems that directly power one of the largest live event marketplaces in the world. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA or Aliso Viejo, CA

The Data Science team, a part of the broader StubHub Data organization, is looking for an experienced, senior-level Data Science Manager to lead a growing team (currently 6, ranging from entry level DS to Staff+) that covers a wide range of data science disciplines.

StubHub is the largest secondary ticketing marketplace in the world, generating massive amounts of consumer data that are leveraged to tackle many unique and interesting predictive and inference problems across user acquisition, product recommendations, pricing optimization, ticket fulfillment mitigation, and business forecasting. As a Data Science Manager, you will need to work closely with business leaders and convert their long-term strategic goals into tangible machine learning projects executed by your team at a day-to-day level. Understanding when to provide oversight from a technical perspective, while being able to grow individuals, will be paramount in your team's long-term success.

You will also be responsible for the technical and personal growth of your team members, developing talent density through focused mentorship, strategic career development, and execution excellence. There will be a need to plan team structure and growth as we invest more in ML, especially to understand the best ways to build and apply generative AI solutions within our product.

You will be joining at a critical time for the Data Science practice and the company – while the value of this discipline has been established and there’s a high-performing team in place, we are far from steady state. Key areas of investment from a vision and team planning perspective include establishing new pockets of deep technical expertise (e.g., causal inference, graph ML), advocating for best-in-class ML tooling/platform, and widening the reach of data science company-wide. As a senior leader on this team, you will be responsible for shaping and realizing that vision.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA 

What You'll Do

• Technical project scoping and planning
• Partner with cross-functional stakeholders across the business, executives, and data team
• Technical review and architecture oversight
• Recruitment and end-to-end talent growth development: Performance reviews, promotion recommendations, 360 feedback, etc
• Surface infrastructure needs and onboard solutions

What You've Done

• 8 - 10 years of relevant machine learning/data science in a fast-paced, high growth environment
• 8 - 10 years of experience managing high performant data science team.
• Strong programming and analytical ability with expertise in SQL and Python (TensorFlow, scipy, scikit-learn, PyTorch, statsmodels)
• Experience with modern workflow orchestration used in machine learning, e.g.,Metaflow, ZenFlow, Airflow
  
  
• Nice to Haves:
  • Worked at a consumer tech company
  • Experience with GenAI/LLM/Agentic workflows in a production setting
  • Hands-on experience with graph-based machine learning and recommendation systems

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

What You'll Do:

• Build and operate scalable data pipelines with robust QA, monitoring, and alerting 
• Create shared tooling to improve data practitioner (data engineering, analytics engineering, data science) productivity and quality across the company 
• Influence the direction for key infrastructure and framework choices for data pipelining and data management 
• Contribute to core cross-functional data models 
• Launch data platform features that have immediate impact on the velocity of innovation and ultimately growth of the business 
• Manage individual initiatives—Setting priorities, deadlines, and deliverables based on your technical expertise 
• Foster a culture of inclusion, results-oriented execution, open innovation, and limitless creativity in your team 
• Specialize in one or more business domains, building deep expertise and anticipating the needs of that business vertical 

What You've Done:

• 7+ years of relevant development experience—in data platform or data engineering—in fast paced environments 
• Very high SQL proficiency, with experience in both transactional RDBMS systems and distributed systems 
• Strong programming and system design skills 
• Experience designing and developing large-scale, efficient batch and streaming data processing 
• Ability to analyze and reason about large datasets to identify data quality issues and other contextual insights 
• Experience mentoring, delegating to, and reviewing the work of junior team members 
• Passion for great data end-user experience and stewardship 
• Experience with: 
  • Data pipeline management and orchestration tools, such as Airflow
  • Cloud-based data warehousing solutions, such as Snowflake, BigQuery, and Redshift
  • Batch processing systems, such as Spark 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The Role

We’re seeking a Senior Data Scientist to lead the science behind a best-in-class ticketing experience for fans, with a focus on the operational journey from ticket purchase through event entry. In this role, you will own and develop predictive and decisioning models that proactively identify and mitigate fulfillment issues, strengthen inventory validation, and optimize customer service policies — all while balancing fan experience with operational constraints.

You will work on problems where getting it right matters: predicting issues before they impact fans, identifying emerging pain points at scale, and turning moments of potential failure into opportunities to build trust and loyalty. This includes building and productionizing models on both structured and unstructured data, such as LLM-backed pipelines that extract actionable signals from customer communications and support interactions.

You will partner closely with product managers, analytics engineers, operations leaders, and other data scientists to translate ambiguous business problems into durable, production-ready data products, and to influence decisions that measurably improve the fan experience.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA 

What You'll Do

• Own the science behind ticket fulfillment: Drive reliability, ease of use, and customer satisfaction by crafting and deploying scalable, production-grade machine learning models that directly inform operational systems and decisions.
• Drive data-informed strategy: Work with operations partners to shape roadmaps, using analysis and modeling to identify, prioritize, and size high-impact opportunities that can be implemented and sustained at scale.
• Design for validation: Apply principles of experimentation and causal inference to ensure work products can be rigorously evaluated, defining offline validation and online testing strategies early in the design process.
• Build the data foundation: Partner with platform and analytics teams to ensure data availability and quality, including event instrumentation, batch and streaming ETL, feature stores, and monitoring for model performance, bias, and drift.
• Tell the story: Communicate trade-offs and impact to execs and non-technical partners; make the complex understandable and actionable.

What You've Done

• 5+ years of industry experience in data science or machine learning, with an MS or PhD in mathematics, statistics, computer science, or a related quantitative field preferred.
• Strong programming skills in Python, with experience using numerical and machine learning libraries such as Pandas, NumPy, SciPy, scikit-learn, and gradient-boosting frameworks (e.g., LightGBM, XGBoost).
• Demonstrated experience building, deploying, and iterating on production machine learning models in cloud environments (e.g., AWS, Azure), including post-deployment monitoring and improvement.
• Expertise working with large-scale data using modern analytics and compute platforms such as Snowflake, BigQuery, or Databricks, with strong proficiency in SQL.
• Proven ability to establish data science methodology in new or ambiguous domains, owning work end to end—from stakeholder alignment and problem framing to delivery and measurable impact.
• Excellent communication skills, with the ability to clearly articulate modeling assumptions, tradeoffs, and impact to both technical and non-technical audiences.

Nice to have:

• Experience applying machine learning to operational problem spaces such as ticket fulfillment, fraud detection, customer service, or trust and safety.
• Experience with production ML platforms and workflows, such as Metaflow or comparable systems (e.g., Airflow-based ML pipelines, Kubeflow, SageMaker Pipelines, Prefect, Flyte), including model versioning, scheduling, and monitoring.
• Experience selecting and applying appropriate causal inference approaches to evaluate model and policy impact, including methods such as uplift modeling, synthetic control, and BSTS.

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The Role

We’re seeking a Senior Data Scientist to lead the science behind a best-in-class ticketing experience for fans, with a focus on the operational journey from ticket purchase through event entry. In this role, you will own and develop predictive and decisioning models that proactively identify and mitigate fulfillment issues, strengthen inventory validation, and optimize customer service policies — all while balancing fan experience with operational constraints.

You will work on problems where getting it right matters: predicting issues before they impact fans, identifying emerging pain points at scale, and turning moments of potential failure into opportunities to build trust and loyalty. This includes building and productionizing models on both structured and unstructured data, such as LLM-backed pipelines that extract actionable signals from customer communications and support interactions.

You will partner closely with product managers, analytics engineers, operations leaders, and other data scientists to translate ambiguous business problems into durable, production-ready data products, and to influence decisions that measurably improve the fan experience.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA 

What You'll Do

• Own the science behind ticket fulfillment: Drive reliability, ease of use, and customer satisfaction by crafting and deploying scalable, production-grade machine learning models that directly inform operational systems and decisions.
• Drive data-informed strategy: Work with operations partners to shape roadmaps, using analysis and modeling to identify, prioritize, and size high-impact opportunities that can be implemented and sustained at scale.
• Design for validation: Apply principles of experimentation and causal inference to ensure work products can be rigorously evaluated, defining offline validation and online testing strategies early in the design process.
• Build the data foundation: Partner with platform and analytics teams to ensure data availability and quality, including event instrumentation, batch and streaming ETL, feature stores, and monitoring for model performance, bias, and drift.
• Tell the story: Communicate trade-offs and impact to execs and non-technical partners; make the complex understandable and actionable.

What You've Done

• 5+ years of industry experience in data science or machine learning, with an MS or PhD in mathematics, statistics, computer science, or a related quantitative field preferred.
• Strong programming skills in Python, with experience using numerical and machine learning libraries such as Pandas, NumPy, SciPy, scikit-learn, and gradient-boosting frameworks (e.g., LightGBM, XGBoost).
• Demonstrated experience building, deploying, and iterating on production machine learning models in cloud environments (e.g., AWS, Azure), including post-deployment monitoring and improvement.
• Expertise working with large-scale data using modern analytics and compute platforms such as Snowflake, BigQuery, or Databricks, with strong proficiency in SQL.
• Proven ability to establish data science methodology in new or ambiguous domains, owning work end to end—from stakeholder alignment and problem framing to delivery and measurable impact.
• Excellent communication skills, with the ability to clearly articulate modeling assumptions, tradeoffs, and impact to both technical and non-technical audiences.

Nice to have:

• Experience applying machine learning to operational problem spaces such as ticket fulfillment, fraud detection, customer service, or trust and safety.
• Experience with production ML platforms and workflows, such as Metaflow or comparable systems (e.g., Airflow-based ML pipelines, Kubeflow, SageMaker Pipelines, Prefect, Flyte), including model versioning, scheduling, and monitoring.
• Experience selecting and applying appropriate causal inference approaches to evaluate model and policy impact, including methods such as uplift modeling, synthetic control, and BSTS.

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.