Juvare
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Role Overview
We are looking for a Sr. DevOps Engineer to help build, operate, and continuously improve the secure cloud platforms that power Juvare’s mission-critical enterprise resilience solutions. In this role, you’ll partner across Engineering and Security to deliver reliable, scalable SaaS environments for commercial and federal customers, with a proven track record operating in regulated settings. Experience supporting AI/MLOps workflows is a plus.
Location
- Atlanta / Remote
Must Have
- Cloud Platforms: Strong hands-on experience with AWS and Azure
- Regulated Environments: Experience operating in FedRAMP High, DoD Impact Level 5 (IL5), or equivalent regulated environments
- Compliance & ConMon: Strong understanding of Authority to Operate (ATO) processes, compliance, and continuous monitoring (ConMon)
- GovCloud: Experience working within AWS GovCloud or secure boundary environments
- Databases: Operational experience with managed databases (backup/restore, replication, performance, and access management; Azure SQL and Aurora PostgreSQL preferred)
- Infrastructure as Code: Experience with infrastructure as code (Terraform)
- CI/CD Pipelines: CI/CD pipeline experience (GitLab, GitHub)
- Automation (AI-Enabled): Experience building workflow automation and developer automation using tools like n8n, Replit, or similar
- Containers & Orchestration: Strong experience with containers and orchestration (Docker, Kubernetes, AKS, EKS, ECS/Fargate)
- Monitoring & Observability: Experience with monitoring and observability (Datadog, CloudWatch)
- Security Tooling: Exposure to security tooling (WAF, SIEM, vulnerability management)
- Scripting: Strong scripting skills (Python, Bash, Powershell)
- Production Operations: Experience in production operations (incident response, on-call, RCA)
- Architecture: Strong understanding of networking, security, and system architecture
- AI / MLOps:
- MLOps Pipelines: Experience with MLOps pipelines (training, deployment, monitoring)
- Tools: Familiarity with tools like SageMaker, MLflow, Kubeflow, or similar
- Model Deployment: Experience deploying models to production (real-time or batch)
- Data & Lifecycle: Understanding of data pipelines and model lifecycle management
Nice to Have
- Experience with LLMs / GenAI workflows (RAG, prompt engineering, fine-tuning)
- Familiarity with vector databases (Pinecone, Weaviate, OpenSearch)
- Exposure to AIOps or AI-driven automation
- Experience with data platforms (Databricks, Snowflake, Redshift)
- GCP experience a plus; comfort operating with a cloud-agnostic mindset
- Multi-cloud or hybrid architecture experience
- Cost optimization and performance tuning
- Jira / Confluence experience
What We're Looking For
- Ownership Mindset: Strong sense of ownership in regulated, high-stakes environments — you treat the platform like it's yours
- Compliance + Speed: Ability to balance compliance, security, and delivery speed without sacrificing one for the other
- Cross-Team Collaboration: Comfortable working across SysOps, Engineering, and Security teams — you're a bridge, not a silo
Additional Information:
This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.
As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
Ready to apply?
Apply to Juvare
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Position: Client Success Manager - SLED
Reports to: Sr. Director, Client Success
Location: Atlanta, GA (preferred) or Remote US
Job Summary:
The Client Success Manager (CSM) is our client’s primary resource for advice on how to meet their business or program goals with the use of Juvare solutions. Juvare CSMs are experts in our solutions and/or the preparedness and response domain and responsible for driving client adoption of our solutions and ensuring client satisfaction.
CSMs build and maintain relationships with client stakeholders. They understand why key stakeholders invested in Juvare solutions and what constitutes success for them. CSMs maintain accountability of stakeholders to achieve those goals and create plans to drive adoption and increase usage. They develop a deep understanding of the problems that our clients are trying to solve and represent our clients’ perspectives in internal meetings, and partner with their counterparts in sales to help protect and expand our commercial relationships.
We are looking for someone with demonstrated passion for and deep experience in emergency preparedness and response, business continuity, or state/local emergency management. The successful candidate will have or quickly develop proficiency in our software solutions and build rapport with our clients so as to effectively share best practices and lead high-impact meetings. This person will serve as the first point for client escalations; effectively manage the quarterly / annual business review; and ensure that clients find Juvare easy to do business with.
As a key member of the Client Experience organization, this person’s individual success will be measured by tangible markers of client adoption of our solutions, client satisfaction, client retention, and lead generation to support the sales team.
Responsibilities:
- Serve as the lead point of contact for all client success matters. This means:
- Creating and maintaining client success plans for key accounts, and monitoring client health on assigned accounts.
- Identifying key decision makers and stakeholders and building and maintaining long-lasting and high-trust relationships with them.
- Ensuring that clients are aware of latest solution features and best practices.
- Ensuring that clients are aware of Juvare Support Center resources for tactical problems.
- Highlighting the ROI or value received from client use of Juvare solutions in quarterly or annual business reviews.
- Mediating client issues and knowing when and how to escalate issues to other parts of the organization.
- Leverage AI tools and emerging technologies to enhance productivity, streamline client communications, and improve the quality and consistency of deliverables.
- Apply AI tools to automate routine tasks (e.g., summarizing meetings, generating follow-ups, organizing notes) to increase efficiency and focus on high-value activities.
- Leverage AI-driven analysis to identify trends in client usage, risks, and opportunities, enabling more proactive and strategic engagement.
- Use AI to quickly generate and iterate on client-ready deliverables (e.g., QBR decks, reports, and success plans), improving turnaround time while maintaining high quality and accuracy.
- Build and strengthen the Juvare Community™. This includes:
- Surfacing useful, inspirational, or exceptional client use of our solutions for sharing in informal lunch-and-learn or webinar sessions with other clients.
- Planning and executing on “Office Hours” around urgent topics that impact our stakeholders.
- Leading meetings with all levels of audiences including C-level, management, and end-users.
- Deepen commercial relationships: your goal will be to maintain and deepen our commercial relationships in alignment with our Core Values. This includes:
- Ensuring timely renewals for existing contracts.
- Identifying and engaging with stakeholders who would be interested in using our solutions for new use cases.
- Identifying stakeholders who would benefit from new modules or solutions and making introductions to the sales team.
- Be the voice of the Client to Juvare. This means:
- Providing timely updates using Gainsight and Salesforce to keep leadership informed of client health, external risk that would impact our relationships, and opportunities for expansion.
- Tracking and providing timely updates using our internal technologies to keep other departments aware of issues and escalations.
- Partnering with Product Management and Delivery to ensure that client feedback is incorporated into new product and services offerings.
- Collaborating with peers and leadership to ensure that your expertise helps us – as a company – to understand our clients and industry better than anyone else.
- Advocating on behalf of the Clients to ensure that we remain their trusted and preferred partner.
- Know or determine what the “right” thing to do is, and do it. As knowledge workers, we deal with complexity and ambiguity that can sometimes defy a checklist, but by using our Core Values and our existing process infrastructure, you can nevertheless simply and solve the problem. Some non-exhaustive examples include:
- Understanding and being aware of Juvare information security policies and standards.
- Always protecting company and client information.
- Promptly informing the Compliance Officer or hot line of any information security issues.
- Maintaining compliance with Juvare policies.
- Take on other duties as assigned.
- Travel required: 20%
Skills and Qualifications:
- Bachelor’s Degree required.
- 5+ years of experience in emergency preparedness, business continuity, state/local/education emergency management, or Client Success Management experience.
- A verifiable track record of working in teams to solve complex problems with a high degree of ambiguity and changing priorities.
- A demonstrable ability to effectively communicate with and present to a range of stakeholders.
- Prior experience in persuading clients to try new and better ways to solve existing challenges.
- Prior experience in responding to escalations with professionalism and client success in mind.
- Substantive experience in driving adoption of new software solutions or processes to a range of stakeholders.
- Superior attention to detail required.
- Previous work experience as a client success manager or equivalent preferred.
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Additional Information:
This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
Ready to apply?
Apply to Juvare
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Position: Software Engineering Manager
Location: Vijayawada, Andhra Pradesh
Reports to: Vice President, Software Engineering
Overview:
We are looking for a strong engineering leader who can build, mentor, and scale high-performing engineering teams while delivering resilient, mission-critical SaaS solutions.
Job Summary:
As a Software Engineering Manager, you will lead 2 - 3 Agile teams of 12+ Software Engineers and QA Engineers responsible for designing, building, and supporting cloud-based SaaS applications hosted in AWS and Azure.
You will lead delivery of cloud-based SaaS applications hosted in AWS and Azure, while building a high-performance engineering culture aligned with global product strategy.
This role requires strong technical depth, proven team leadership, and the ability to collaborate daily with Product and Architecture leaders in India, Europe, and the United States.
Responsibilities:
Team Leadership & Development
- Hire, mentor, and grow high-performing engineering teams in our Vijayawada office.
- Set clear goals and manage performance through structured feedback and career development.
- Lead hiring, onboarding, and career development initiatives.
- Build a culture of accountability, quality, and ownership.
- Drive retention and engagement within the Vijayawada office.
Technical & Delivery Leadership
- Guide architectural discussions and ensure sound engineering decisions.
- Drive adoption of best practices in code quality, automated testing, and CI/CD.
- Ensure on-time delivery of scalable, resilient SaaS solutions.
- Collaborate closely with U.S. Product Managers and local Product Owners to translate roadmaps into execution plans.
Operational Excellence
- Establish structured on-call processes and incident response practices.
- Improve reliability, deployment automation, and monitoring.
- Ensure compliance with security and regulatory standards.
Qualifications:
Required Qualifications
- Bachelor’s degree required. Computer Science, Information Systems or a similar technical major is strongly preferred.
- 7+ years of experience in full-stack web application development (Java and/or .Net, SQL, REST APIs).
- 3+ years of experience managing direct reports in an Agile environment.
- Experience delivering SaaS products hosted in AWS and/or Azure.
- Strong communication skills and ability to collaborate with global stakeholders.
Preferred Qualifications
- Experience leading multiple Agile teams simultaneously.
- Hands-on experience with TypeScript and ReactJS.
- Strong understanding of CI/CD, DevOps practices, and cloud architecture.
- Experience managing production support in high-availability systems.
This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
Ready to apply?
Apply to Juvare
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Role Overview
We are looking for a Sr. DevOps Engineer to help build, operate, and continuously improve the secure cloud platforms that power Juvare’s mission-critical enterprise resilience solutions. In this role, you’ll partner with Engineering and Security to deliver reliable, scalable SaaS environments.
Location
- Vijayawada (India)
Must Have
- Strong experience with AWS and Azure; with a cloud-agnostic mindset
- Solid database operations experience (backup/restore, replication, performance tuning, access management)
- Experience with Terraform
- CI/CD pipeline experience (GitLab, GitHub, Azure DevOps)
- Strong experience with containers and orchestration (Docker, Kubernetes, ECS/Fargate)
- Experience with monitoring and observability tools (Datadog, CloudWatch)
- Exposure to security tooling (WAF, SIEM, vulnerability management)
- Strong scripting skills (Python, Bash)
- Experience in production operations (incident response, on-call, RCA)
- Strong understanding of networking, security, and system design
- Ability to support multiple SaaS products and environments
Nice to Have
- Multi-cloud or hybrid architecture experience including GCP
- Cost optimization and performance tuning
- Experience supporting global deployments
- Jira / Confluence experience
- Experience supporting multiple products and environments at scale
- Experience with Okta, including workflows, application integrations, SSO/MFA, lifecycle management, and identity automation
- Strong focus on automation, efficiency, and cost optimization
- Ability to handle high-volume operational workloads
- Strong collaboration with global teams
Key Traits
- Automation-first mindset
- High ownership and execution focus
- Ability to operate in fast-paced, multi-product environments
This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
Ready to apply?
Apply to Juvare
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Role Overview
We are looking for a Sr DevOps Engineer to support multiple products and environments at scale. This role will focus on operational efficiency, automation, and supporting global platform reliability.
Location
- Vijayawada (India)
Must Have
- Strong experience with AWS (required); Azure and GCP a plus, with a cloud-agnostic mindset
- Solid database operations experience (backup/restore, replication, performance tuning, access management)
- Experience with Terraform or similar IaC tools
- CI/CD pipeline experience (GitLab, GitHub, Azure DevOps)
- Strong experience with containers and orchestration (Docker, Kubernetes, ECS/Fargate)
- Experience with monitoring and observability tools (Datadog, CloudWatch)
- Exposure to security tooling (WAF, SIEM, vulnerability management)
- Strong scripting skills (Python, Bash)
- Experience in production operations (incident response, on-call, RCA)
- Strong understanding of networking, security, and system design
- Ability to support multiple SaaS products and environments
Nice to Have
- Multi-cloud or hybrid architecture experience
- Cost optimization and performance tuning
- Experience supporting global deployments
- Jira / Confluence experience
- Experience supporting multiple products and environments at scale
- Experience with Okta, including workflows, application integrations, SSO/MFA, lifecycle management, and identity automation
- Strong focus on automation, efficiency, and cost optimization
- Ability to handle high-volume operational workloads
- Strong collaboration with global teams
Key Traits
- Automation-first mindset
- High ownership and execution focus
- Ability to operate in fast-paced, multi-product environments
This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
Ready to apply?
Apply to Juvare